50 Crm Analyst jobs in Hong Kong

At ASW, we believe in our people, in teamwork and the importance of your personal growth. If you are looking for the opportunity to join our award-winning international family with 17,000+ stores across 31 markets in Asia and Europe, the ASW family welcomes you…

You can enjoy :

• Convenient office location, less than 5 min. walk from MTR
• Free round-trip lunchtime shuttle bus services to Shatin
• Comprehensive Medical and Life insurance coverage, including your spouse and children
• Well-equipped Gym inside our office building
• Onsite Clinic and Lactation Room

Role Purpose:

This position would assist and facilitate with the Insights & Campaign team on interpreting the customer insights for formulating CRM strategies across three business units – Watsons, PARKnSHOP and Fortress. To further maximize the consumer lifetime value thru utilizing data mining and analytics to deliver higher ROI and identifying key CRM drivers and loyalty throughout the entire lifecycle for O+O (online and offline).

A typical day in this Role:

• To monitor and analyze member database from sales trend, purchase behavior, spending patterns to pre/post-campaign for customer relationship management planning
• To provide CRM insights and action plans thru data-mining in order to achieve business KPIs and develop sustaining customer database
• To perform in-depth customer and campaign analysis so that actionable recommendations can be made and generated to improve future campaigns
• To take ownership in customer segmentation and targeting and involve in big data analytics and predictive modelling in order to drive for various programmes for maximizing revenue and long-term customers’ loyalty
• Formulate, develop and implement CRM strategies in collaboration with Customer Team, Trading Team, eCom Team and Partnership with the use of effective CRM analytics and monitor and stay on top of market trends and make actionable recommendations to stakeholders

This job is a good fit for You if:

• You are a COMMUNICATOR. You have an ability to pick up on people’s underlying motivations and these insights makes you persuasive and inspiring.
• You are a COLLABORATOR. You explore outside resources and develop contacts that may be helpful to the team. You are high energy and outgoing.
• You are a DETAILER. You deliberate fully before making decisions and will need to see all the facts before reaching a conclusion. You follow up rigorously.
• You are an INQUIRER. You often ask “Why?” and quickly look for patterns to move forward with solutions. You tend to be less traditional and more willing to try new things.

Success will depend on:

• Experienced in loyalty/marketing analysis experience, preferably in Retail and FMCG industry
• Strong analytical skills with business and numerical sense with good understanding in latest CRM development
• Proactive, outgoing, passion on data analytics and strive for excellence, Presentable with open-minded, and good time management
• A good team player with excellent communication and interpersonal skills
• Fluent in spoken and written English, Cantonese and Mandarin. Proficient in MS Office with knowledge of SQL/ Adobe/ Siebel/ SAP CRM will be an advantage
• Candidate with less experience will be considered as an Assistant CRM analyst

What is holding you back?

Don’t miss out on this great chance to shape Your life!

Apply now!

Interested parties, please send your resume with current and expected salary package to our Company’s email.

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant/ similar posts within the AS Watson Group.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Marketing, Analyst, and Information Technology
• Industries Retail

Referrals increase your chances of interviewing at AS Watson by 2x

Get notified about new Customer Relationship Management Analyst jobs in New Territories, Hong Kong SAR .

New Territories, Hong Kong SAR 1 week ago

Kwai Tsing District, Hong Kong SAR 2 weeks ago

Sha Tin District, Hong Kong SAR 2 weeks ago

Islands District, Hong Kong SAR 1 month ago

Islands District, Hong Kong SAR 6 months ago

Islands District, Hong Kong SAR 5 months ago

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Join to apply for the Analyst, CRM Data Analysis and Automation role at AXA Hong Kong and Macau

1 day ago Be among the first 25 applicants

Join to apply for the Analyst, CRM Data Analysis and Automation role at AXA Hong Kong and Macau

Get AI-powered advice on this job and more exclusive features.

• Extract and prepare data for campaign targeting using Python scripts
• Collaborate with internal stakeholders to understand business requirements, define and refine customer segmentation, targeting criteria and journey workflow for customer communications
• Ensure accurate and timely delivery of data, with governance well in place
  
  
• Automate data extraction and transformation processes for event triggers to enable automatic communications blasting through Salesforce Marketing Cloud
• Ensure automation performs precise and timely data extraction and transfer to Salesforce Marketing Cloud
• Support to resolve data automation incident and improve automation efficiency as needed
• Explore new techniques and best practices from the market to enhance existing customer segmentation and automation journey
  
  

• Extract and prepare data for campaign targeting using Python scripts
• Collaborate with internal stakeholders to understand business requirements, define and refine customer segmentation, targeting criteria and journey workflow for customer communications
• Ensure accurate and timely delivery of data, with governance well in place
  
  

• Automate data extraction and transformation processes for event triggers to enable automatic communications blasting through Salesforce Marketing Cloud
• Ensure automation performs precise and timely data extraction and transfer to Salesforce Marketing Cloud
• Support to resolve data automation incident and improve automation efficiency as needed
• Explore new techniques and best practices from the market to enhance existing customer segmentation and automation journey
  
  

• Support the development and enhancement of Power BI dashboard for target audience analysis and campaign performance tracking
• Assist in customer and campaign analysis to uncover insights, summarise key takeaways and support test & learn initiatives for continuous improvement
  
  

• University graduate in Data Analytics, Computer Science, Mathematics, Statistics or related subjects
• Prior working experience in CRM, data and analytics and automation in financial services or consulting firms
• Hands on experience as CRM / Data Analyst with strong skills in Databrick (using Pythons script). Experience with Power BI and SQL is also preferred.
• 2-5 years of relevant working experience
• Attention to details and strong problem-solving skills with a growth mindset to ensure data quality and enable continuous improvement
• Self-motivated and proactive, with a positive attitude
• Advantage with knowledge in Salesforce Marketing Cloud or related digital Marketing Automations platforms
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Business Development and Sales
• Industries Insurance

Referrals increase your chances of interviewing at AXA Hong Kong and Macau by 2x

Get notified about new Customer Relationship Management Analyst jobs in Hong Kong, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 1 day ago

New Territories, Hong Kong SAR 1 week ago

Hong Kong, Hong Kong SAR HK$45,000.00-HK$46,000.00 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Analyst, CRM Data Analysis and Automation role at AXA Hong Kong and Macau

1 day ago Be among the first 25 applicants

Join to apply for the Analyst, CRM Data Analysis and Automation role at AXA Hong Kong and Macau

Get AI-powered advice on this job and more exclusive features.

• Extract and prepare data for campaign targeting using Python scripts
• Collaborate with internal stakeholders to understand business requirements, define and refine customer segmentation, targeting criteria and journey workflow for customer communications
• Ensure accurate and timely delivery of data, with governance well in place
  
• Automate data extraction and transformation processes for event triggers to enable automatic communications blasting through Salesforce Marketing Cloud
• Ensure automation performs precise and timely data extraction and transfer to Salesforce Marketing Cloud
• Support to resolve data automation incident and improve automation efficiency as needed
• Explore new techniques and best practices from the market to enhance existing customer segmentation and automation journey
  

• Extract and prepare data for campaign targeting using Python scripts
• Collaborate with internal stakeholders to understand business requirements, define and refine customer segmentation, targeting criteria and journey workflow for customer communications
• Ensure accurate and timely delivery of data, with governance well in place
  

• Automate data extraction and transformation processes for event triggers to enable automatic communications blasting through Salesforce Marketing Cloud
• Ensure automation performs precise and timely data extraction and transfer to Salesforce Marketing Cloud
• Support to resolve data automation incident and improve automation efficiency as needed
• Explore new techniques and best practices from the market to enhance existing customer segmentation and automation journey
  

• Support the development and enhancement of Power BI dashboard for target audience analysis and campaign performance tracking
• Assist in customer and campaign analysis to uncover insights, summarise key takeaways and support test & learn initiatives for continuous improvement
  

• University graduate in Data Analytics, Computer Science, Mathematics, Statistics or related subjects
• Prior working experience in CRM, data and analytics and automation in financial services or consulting firms
• Hands on experience as CRM / Data Analyst with strong skills in Databrick (using Pythons script). Experience with Power BI and SQL is also preferred.
• 2-5 years of relevant working experience
• Attention to details and strong problem-solving skills with a growth mindset to ensure data quality and enable continuous improvement
• Self-motivated and proactive, with a positive attitude
• Advantage with knowledge in Salesforce Marketing Cloud or related digital Marketing Automations platforms
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Business Development and Sales
• Industries Insurance

Referrals increase your chances of interviewing at AXA Hong Kong and Macau by 2x

Get notified about new Customer Relationship Management Analyst jobs in Hong Kong, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 1 day ago

New Territories, Hong Kong SAR 1 week ago

Hong Kong, Hong Kong SAR HK$45,000.00-HK$46,000.00 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Head of CRM (Customer Relationship Management), APAC role at Invesco Asia Pacific

Join to apply for the Head of CRM (Customer Relationship Management), APAC role at Invesco Asia Pacific

Get AI-powered advice on this job and more exclusive features.

About Invesco

As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.

About Invesco

As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.

What's in it for you?

Our people are at the very core of our success. Invesco employees get more out of life through our comprehensive

compensation and benefit offerings including:

• Generous annual leave plus flexible paid time off
• Hybrid work schedule
• Learning and development programs
• Health & wellbeing benefits
• Parental Leave benefits
• Employee stock purchase plan (if applicable in your region)
  
  

• Define and execute the regional CRM strategy in alignment with global roadmaps
• Act as the strategic CRM lead for APAC, collaborating with global counterparts to influence platform direction and advocate for regional priorities
• Serve as the primary CRM liaison between APAC and global technology teams, and build strong ties with EMEA and NA CRM teams. ensuring seamless integration of global initiatives into the regional context.
  
  

• Define and execute a forward-looking CRM strategy that drives operational efficiency and business growth across APAC.
• Champion the transformation of CRM processes, identifying opportunities to streamline workflows and enhance user experience.
  
  

• Act as a CRM evangelist, promoting platform adoption and showcasing the value of CRM-driven insights across the organization.
• Diagnose current state issues, lead change management efforts for new features and enhancements, ensuring high adoption and minimal disruption.
• Design and deliver targeted training programs and enablement materials tailored to diverse user groups.
• Foster a data-driven culture by promoting the use of dashboards, reports, and actionable insights to support strategic decision-making.
  
  

• Lead the design and implementation of scalable, integrated CRM solutions, ensuring alignment with enterprise architecture and data governance standards.
• Oversee end-to-end architecture and integration of Salesforce with internal systems (e.g., client, contact, and financial data platforms), ensuring data consistency and operational efficiency.
• Translate business needs into clear, actionable user stories and manage the full delivery lifecycle, including UAT and stakeholder sign-off.
• Act as the escalation point for complex CRM issues, coordinating resolution with global teams.
  
  

• Serve as a data steward for CRM in APAC, ensuring data is structured, governed, and maintained to the highest standards.
• Define and enforce data governance policies, including data quality, cleansing, transformation, and lifecycle management.
• Collaborate with global data teams to ensure regional data practices align with enterprise-wide standards and compliance requirements.
  
  

• Build trusted relationships with senior APAC business leaders, acting as a strategic advisor on CRM capabilities and opportunities.
• Effectively communicate complex CRM concepts and value propositions to executive stakeholders.
  
  

• Manage and mentor a high-performing CRM team, fostering a culture of innovation, accountability, and continuous improvement.
• Define and implement new CRM capabilities that drive business value, from ideation through to delivery and adoption.
• Prioritize and manage the regional CRM backlog, balancing quick wins with strategic initiatives.
• Work in collaboration with Experience, Platform and Analytics leaders within the Digital Experience team – collaborating in order to bridge Marketing and Distribution functions using Salesforce as the conduit
  
  

• University qualification in Business, Information Systems, or related field.
• 8+ years of hands-on Salesforce experience in a global organization, from financial services, technology, consulting or relevant industries.
• Salesforce Administrator Certification advantageous; additional certifications (e.g., Advanced Admin, Platform App Builder) are also a plus.
• Proven experience in regional strategy development, solution architecture, and global stakeholder engagement.
• Demonstrated success in leading teams, managing backlogs, and delivering new CRM capabilities.
• Strong understanding of data architecture, relational databases, and integration frameworks.
• Experience in data governance and stewardship, with a focus on maintaining high data quality and compliance.
• Familiarity with Agile/Scrum/SDLC methodologies; certifications like PMP, ITIL, or Six Sigma are advantageous.
• Strategic thinker with a strong sense of ownership and a passion for enabling business success through technology.
• Excellent communicator and influencer, capable of navigating complex stakeholder environments.
• Proactive, organized, and adaptable, with a strong focus on outcomes and continuous improvement.
• High integrity and a collaborative mindset.
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Business Development and Sales
• Industries Investment Management and Financial Services

Referrals increase your chances of interviewing at Invesco Asia Pacific by 2x

Get notified about new Head of Customer Relationship Management jobs in Hong Kong, Hong Kong SAR .

Hong Kong, Hong Kong SAR HK$90,000.00-HK$120,000.00 2 days ago

Central & Western District, Hong Kong SAR 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Head of CRM (Customer Relationship Management), APAC role at Invesco Asia Pacific

Join to apply for the Head of CRM (Customer Relationship Management), APAC role at Invesco Asia Pacific

Get AI-powered advice on this job and more exclusive features.

About Invesco
As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.

About Invesco
As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.
What's in it for you?
Our people are at the very core of our success. Invesco employees get more out of life through our comprehensive
compensation and benefit offerings including:

• Generous annual leave plus flexible paid time off
• Hybrid work schedule
• Learning and development programs
• Health & wellbeing benefits
• Parental Leave benefits
• Employee stock purchase plan (if applicable in your region)
  

• Define and execute the regional CRM strategy in alignment with global roadmaps
• Act as the strategic CRM lead for APAC, collaborating with global counterparts to influence platform direction and advocate for regional priorities
• Serve as the primary CRM liaison between APAC and global technology teams, and build strong ties with EMEA and NA CRM teams. ensuring seamless integration of global initiatives into the regional context.
  

• Define and execute a forward-looking CRM strategy that drives operational efficiency and business growth across APAC.
• Champion the transformation of CRM processes, identifying opportunities to streamline workflows and enhance user experience.
  

• Act as a CRM evangelist, promoting platform adoption and showcasing the value of CRM-driven insights across the organization.
• Diagnose current state issues, lead change management efforts for new features and enhancements, ensuring high adoption and minimal disruption.
• Design and deliver targeted training programs and enablement materials tailored to diverse user groups.
• Foster a data-driven culture by promoting the use of dashboards, reports, and actionable insights to support strategic decision-making.
  

• Lead the design and implementation of scalable, integrated CRM solutions, ensuring alignment with enterprise architecture and data governance standards.
• Oversee end-to-end architecture and integration of Salesforce with internal systems (e.g., client, contact, and financial data platforms), ensuring data consistency and operational efficiency.
• Translate business needs into clear, actionable user stories and manage the full delivery lifecycle, including UAT and stakeholder sign-off.
• Act as the escalation point for complex CRM issues, coordinating resolution with global teams.
  

• Serve as a data steward for CRM in APAC, ensuring data is structured, governed, and maintained to the highest standards.
• Define and enforce data governance policies, including data quality, cleansing, transformation, and lifecycle management.
• Collaborate with global data teams to ensure regional data practices align with enterprise-wide standards and compliance requirements.
  

• Build trusted relationships with senior APAC business leaders, acting as a strategic advisor on CRM capabilities and opportunities.
• Effectively communicate complex CRM concepts and value propositions to executive stakeholders.
  

• Manage and mentor a high-performing CRM team, fostering a culture of innovation, accountability, and continuous improvement.
• Define and implement new CRM capabilities that drive business value, from ideation through to delivery and adoption.
• Prioritize and manage the regional CRM backlog, balancing quick wins with strategic initiatives.
• Work in collaboration with Experience, Platform and Analytics leaders within the Digital Experience team – collaborating in order to bridge Marketing and Distribution functions using Salesforce as the conduit
  

• University qualification in Business, Information Systems, or related field.
• 8+ years of hands-on Salesforce experience in a global organization, from financial services, technology, consulting or relevant industries.
• Salesforce Administrator Certification advantageous; additional certifications (e.g., Advanced Admin, Platform App Builder) are also a plus.
• Proven experience in regional strategy development, solution architecture, and global stakeholder engagement.
• Demonstrated success in leading teams, managing backlogs, and delivering new CRM capabilities.
• Strong understanding of data architecture, relational databases, and integration frameworks.
• Experience in data governance and stewardship, with a focus on maintaining high data quality and compliance.
• Familiarity with Agile/Scrum/SDLC methodologies; certifications like PMP, ITIL, or Six Sigma are advantageous.
• Strategic thinker with a strong sense of ownership and a passion for enabling business success through technology.
• Excellent communicator and influencer, capable of navigating complex stakeholder environments.
• Proactive, organized, and adaptable, with a strong focus on outcomes and continuous improvement.
• High integrity and a collaborative mindset.
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Business Development and Sales
• Industries Investment Management and Financial Services

Referrals increase your chances of interviewing at Invesco Asia Pacific by 2x

Get notified about new Head of Customer Relationship Management jobs in Hong Kong, Hong Kong SAR .

Hong Kong, Hong Kong SAR HK$90,000.00-HK$120,000.00 2 days ago

Central & Western District, Hong Kong SAR 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Relationship Manager, Wealth Management (Branch) (Ref no: CRMWMB-IY) role at Nanyang Commercial Bank Ltd.

1 week ago Be among the first 25 applicants

Join to apply for the Customer Relationship Manager, Wealth Management (Branch) (Ref no: CRMWMB-IY) role at Nanyang Commercial Bank Ltd.

Get AI-powered advice on this job and more exclusive features.

Accumulating over 70 years experience on our solid foundation in Hong Kong and Greater China, we succeed and create our brilliant story throughout the region. As the first foreign bank branch in Mainland, we grasp the opportunity to grow along with the economic reforms. With our well-versed China business intelligence, we continue to expand our network proactively but prudently.

Inheriting our “People Focus” tradition, we strongly believe in the philosophy of talent investment. Here, we respect your career development with enormous support and room for inspiration. If you are ready to go for great, join us today. You can shine with your own glorious story.

Your talent is our treasure, come to explore your potential with us.

Job Responsibilities

• Establish and strengthen the relationships with high-net-worth customers, identify and fulfil their investment needs by providing thorough financial analysis;
• Initiate and implement strategies to promote a full range of retail banking products through a proactive and professional approach in achieving the business sales targets of the bank.
  
  

• Bachelor’s degree or above Business or related disciplines;
• At least 2 years of sales experience in consumer banking field
• Sound knowledge towards investment market and various banking products;
• Sales and customer-oriented with good communication skills;
• Passed in HKSI 1, 7, 8 or equivalent & IIQE Paper 1, 2, 3 & 5 and MPF Intermediaries Examination is a must;
• CFPCM / CFMP / ECF – RWM is preferred;
• Proficiency in both written and spoken English, Chinese and Putonghua;
• Candidate with less experience will be considered as Assistant Customer Relationship Manager, Wealth Management.
  
  

• Seniority level Entry level

• Employment type Other

• Job function Finance
• Industries Banking

Referrals increase your chances of interviewing at Nanyang Commercial Bank Ltd. by 2x

Get notified about new Customer Relations Manager jobs in Hong Kong SAR .

Southern District, Hong Kong SAR 3 days ago

Hong Kong SAR $15,360.00-$15,600.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Relationship Manager, Wealth Management (Branch) (Ref no: CRMWMB-EN) role at Nanyang Commercial Bank Ltd.

1 day ago Be among the first 25 applicants

Join to apply for the Customer Relationship Manager, Wealth Management (Branch) (Ref no: CRMWMB-EN) role at Nanyang Commercial Bank Ltd.

Accumulating over 70 years experience on our solid foundation in Hong Kong and Greater China, we succeed and create our brilliant story throughout the region. As the first foreign bank branch in Mainland, we grasp the opportunity to grow along with the economic reforms. With our well-versed China business intelligence, we continue to expand our network proactively but prudently.
Inheriting our “People Focus” tradition, we strongly believe in the philosophy of talent investment. Here, we respect your career development with enormous support and room for inspiration. If you are ready to go for great, join us today. You can shine with your own glorious story.
Your talent is our treasure, come to explore your potential with us.
Job Responsibilities

• Establish and strengthen the relationships with high-net-worth customers, identify and fulfil their investment needs by providing thorough financial analysis;
• Initiate and implement strategies to promote a full range of retail banking products through a proactive and professional approach in achieving the business sales targets of the bank.
  

• Bachelor’s degree or above Business or related disciplines;
• At least 2 years of sales experience in consumer banking field
• Sound knowledge towards investment market and various banking products;
• Sales and customer-oriented with good communication skills;
• Passed in HKSI 1, 7, 8 or equivalent & IIQE Paper 1, 2, 3 & 5 and MPF Intermediaries Examination is a must;
• CFPCM / CFMP / ECF – RWM is preferred;
• Proficiency in both written and spoken English, Chinese and Putonghua;
• Candidate with less experience will be considered as Assistant Customer Relationship Manager, Wealth Management.
  

• Seniority level Entry level

• Employment type Other

• Job function Finance
• Industries Banking

Referrals increase your chances of interviewing at Nanyang Commercial Bank Ltd. by 2x

Hong Kong SAR $15,360.00-$15,600.00 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Relationship Manager, Wealth Management (Branch) (Ref no: CRMWMB-IY) role at Nanyang Commercial Bank Ltd.

1 week ago Be among the first 25 applicants

Join to apply for the Customer Relationship Manager, Wealth Management (Branch) (Ref no: CRMWMB-IY) role at Nanyang Commercial Bank Ltd.

Get AI-powered advice on this job and more exclusive features.

Accumulating over 70 years experience on our solid foundation in Hong Kong and Greater China, we succeed and create our brilliant story throughout the region. As the first foreign bank branch in Mainland, we grasp the opportunity to grow along with the economic reforms. With our well-versed China business intelligence, we continue to expand our network proactively but prudently.
Inheriting our “People Focus” tradition, we strongly believe in the philosophy of talent investment. Here, we respect your career development with enormous support and room for inspiration. If you are ready to go for great, join us today. You can shine with your own glorious story.
Your talent is our treasure, come to explore your potential with us.
Job Responsibilities

• Establish and strengthen the relationships with high-net-worth customers, identify and fulfil their investment needs by providing thorough financial analysis;
• Initiate and implement strategies to promote a full range of retail banking products through a proactive and professional approach in achieving the business sales targets of the bank.
  

• Bachelor’s degree or above Business or related disciplines;
• At least 2 years of sales experience in consumer banking field
• Sound knowledge towards investment market and various banking products;
• Sales and customer-oriented with good communication skills;
• Passed in HKSI 1, 7, 8 or equivalent & IIQE Paper 1, 2, 3 & 5 and MPF Intermediaries Examination is a must;
• CFPCM / CFMP / ECF – RWM is preferred;
• Proficiency in both written and spoken English, Chinese and Putonghua;
• Candidate with less experience will be considered as Assistant Customer Relationship Manager, Wealth Management.
  

• Seniority level Entry level

• Employment type Other

• Job function Finance
• Industries Banking

Referrals increase your chances of interviewing at Nanyang Commercial Bank Ltd. by 2x

Get notified about new Customer Relations Manager jobs in Hong Kong SAR .

Southern District, Hong Kong SAR 3 days ago

Hong Kong SAR $15,360.00-$15,600.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Business Analyst - Sales Enablement, Retail & CRM role at Michael Page

1 day ago Be among the first 25 applicants

Join to apply for the Business Analyst - Sales Enablement, Retail & CRM role at Michael Page

• Primarily focused on the Digital, Commerce portfolio
• Gather, document, and analyse business requirements related to sales enablement

We are looking for a Business Analyst to work on projects within our Digital, Commerce portfolio, bridging the gap between business needs and technical requirements on technology and reporting projects. You will collaborate with business experts and technology teams to identify & implement solutions to meet evolving business models. The Business Analyst will primarily focus on the Digital, Commerce portfolio but may also work across other projects within Digital or Commercial Technology.

• Partner with Business Functions to translate business needs into benefits, project scope, and objectives aligned with strategic goals
• Act as a change agent for new capabilities delivered
• Support vendor selection activities by collating requirements and scoring criteria, aligning with business benefits
• Prepare and facilitate workshops, assimilate process content, identify knowledge gaps, set agendas, and create materials
• Work at various levels of detail, from high-level discussions to detailed requirements and test scripts
• Communicate requirements to data, solution leads, and development teams to develop solutions
• Uphold enterprise data and information principles in system and reporting solutions
• Visualize process changes and impacts with stakeholders to establish understanding and accountability
• Liaise with managers, project teams, and architects to govern scope, manage changes, and risks
• Identify synergies and dependencies across projects within Digital and wider IT portfolio
• Maintain and promote consistent Business Analysis methodology and practices

• Effective communication skills in technical and business contexts
• Ability to build relationships with management and stakeholders
• Experience in eliciting and documenting requirements with quality deliverables
• Basic understanding of data architecture principles
• Basic understanding of user experience design principles
• Experience with programming languages like Python, SQL, Java
• Knowledge of current technologies and trends
• Strong critical thinking and logical reasoning skills
• Ability to work independently and on multiple projects
• Effective at managing challenges and communicating with technical teams
• Interpersonal and influencing skills to achieve results
• Excellent communication and presentation skills
• Familiarity with tools like JIRA and Confluence
• PMP certification is a plus
• Experience in Retail industry, especially with Digital or consumer-facing technologies

We foster a creative, inclusive environment, committed to sustainability and community impact, aiming to develop the next generation of sustainable luxury, industry change, and community support.

Contact: Royce Chan

Quote job ref: JN-072025-6801436

• Entry level

• Full-time

• Information Technology and Engineering

• Information Services, Human Resources Services, Financial Services

Referrals increase your chances of interviewing at Michael Page by 2x

Get notified about new Business Analyst jobs in Central & Western District, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 1 week ago

Sha Tin District, Hong Kong SAR 2 weeks ago