What Jobs are available for Crm Analyst in Hong Kong?

About AEON Credit Service (Asia) Company Limited (Stock Code: 00900)

AEON Credit Service (Asia) Company Limited, a subsidiary of AEON Financial Service Co., Ltd. (TSE: 8570) and a member of the AEON Group, was set up in 1990 and listed on the Main Board of The Stock Exchange of Hong Kong Limited in 1995. The Group is principally engaged in the finance business, which includes credit card issuance, personal loan financing, card payment processing services and insurance intermediary business in Hong Kong, and microfinance business in Mainland China.

Responsibilities:

Follow through customer complaint and identify the root case for preventive action.

Monitor Contact Centre Performance and KPI achievement.

Oversee the utilize data-driven insights to address pain point and drive the improvement on services, product and procedure.

Review company customer communication and liaise with internal stakeholder proactively.

Manage the solution providers for the Call Centre and / or the related system of CRM Dept.

Prepare statistics reports with insights and report to management.

Assist in ad-hoc tasks as assigned.

Requirements:

University Graduate in Business Administration, Statistics, Data Analytics, Mathematics, Banking, Finance or related disciplines.

Minimum 10 years customer service and complaint handling experience in banking and finance industry with at least 3 years leadership roles.

Familiar in data analytic tools and call center systems.

Customer-centric mindset with a passion for improving customer satisfaction.

Knowledge of relevant banking and finance regulations and standard.

Solid coaching and mentoring skills.

Proficient in both written and spoken English and Chinese (Cantonese and Mandarin).

Immediate availability is preferred.

Interested parties please send your application with updated CV, notice period, current and expected salaries to (via Apply Now )

Interested parties please send your application with our reference number and CV with expected salary and availability by clicking "Apply Now".

Information on Collection of Personal Data & Application

Our company is an equal opportunities employer and welcome application from all qualified candidates.

All personal data collected will be kept confidential, and will be used for recruitment purpose only.

It is our policy to retain personal data of unsuccessful applicants for future recruitment purposes within our Company, its subsidiary or associated companies for a period of six months. This retention of your personal data in the said period allows us to consider your suitability of other roles that may arise during this time. We may transfer your personal data to the said companies for such recruitment consideration.

Full-time,Permanent

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

Reports to: Chief Financial Officer

Key Accountabilities:

• Support senior executives in developing and executing the strategies of revamping the digital infrastructure of the West Kowloon Cultural District;
• Lead the alignment of CRM strategies, data definitions and data management practices across different business segments to improve customer engagement and retention, drive long-term growth and manage relationship with external stakeholders;
• Lead the development of segmentation strategies using data analytics techniques for the implementation of CRM initiatives and personalised marketing campaigns;
• Lead the implementation of the Customer Data Platform and new CRM system, and work with IT to drive the adoption of digital marketing technologies and data analytics;
• Lead the CRM team to maintain the Customer Data Platform and CRM system; oversee data accuracy and integrity in compliance with relevant rules and regulations; design dashboard to analyse trends and performance; extract insights to enable data-driven decision-making processes; and identify opportunities to improve marketing automation for lead generation and conversion;
• Establish clear metrics to measure and optimise the effectiveness of the CRM initiatives; and provide regular reports and recommendations to internal stakeholders;
• Manage CRM budget and maximise ROI;
• Stay updated with industry trends and best practices in CRM technologies and analytics, and drive performance improvement through innovation; and
• Perform any other duties from time to time as the Authority may reasonably direct.

The Ideal Candidate should possess:

• A bachelor's degree or above in business management, marketing or related discipline, with at least 12 years of relevant experience in CRM or marketing, of which 8 years at managerial level;
• Proficiency in CRM solutions and data analytics with track record of delivering results;
• Strong project management skills and execution ability;
• Excellent interpersonal and stakeholders' management skills;
• Pragmatic with strong drives for results with excellent attention to details;
• Good team spirit with professional traits such as strategic-minded, high productivity, determination and business acumen;
• Ability to work independently with self-motivation and performance orientation; and
• Excellent command of written and spoken English and Chinese.

For interested parties, please submit your application with detailed CV on or before following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information, please visit

or contact:

Shirley Cheung /

Reports to:  Chief Financial Officer

Key Accountabilities:

• Support senior executives in developing and executing the strategies of revamping the digital infrastructure of the West Kowloon Cultural District;
• Lead the alignment of CRM strategies, data definitions and data management practices across different business segments to improve customer engagement and retention, drive long-term growth and manage relationship with external stakeholders;
• Lead the development of segmentation strategies using data analytics techniques for the implementation of CRM initiatives and personalised marketing campaigns;
• Lead the implementation of the Customer Data Platform and new CRM system, and work with IT to drive the adoption of digital marketing technologies and data analytics;
• Lead the CRM team to maintain the Customer Data Platform and CRM system; oversee data accuracy and integrity in compliance with relevant rules and regulations; design dashboard to analyse trends and performance; extract insights to enable data-driven decision-making processes; and identify opportunities to improve marketing automation for lead generation and conversion;
• Establish clear metrics to measure and optimise the effectiveness of the CRM initiatives; and provide regular reports and recommendations to internal stakeholders;
• Manage CRM budget and maximise ROI;
• Stay updated with industry trends and best practices in CRM technologies and analytics, and drive performance improvement through innovation; and
• Perform any other duties from time to time as the Authority may reasonably direct.

The Ideal Candidate should possess:

• A bachelor's degree or above in business management, marketing or related discipline, with at least 12 years of relevant experience in CRM or marketing, of which 8 years at managerial level;
• Proficiency in CRM solutions and data analytics with track record of delivering results;
• Strong project management skills and execution ability;
• Excellent interpersonal and stakeholders' management skills;
• Pragmatic with strong drives for results with excellent attention to details;
• Good team spirit with professional traits such as strategic-minded, high productivity, determination and business acumen;
• Ability to work independently with self-motivation and performance orientation; and
• Excellent command of written and spoken English and Chinese.

For interested parties, please submit your application with detailed CV on or before 7 February 2025. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information, please visit or contact:

Shirley Cheung /

The Company

We are seeking a Business Analyst for one of our large scale commercial clients.

The Role

• Collaborate with key stakeholders to collect, analyze, and document business requirements. Identify pain points, inefficiencies, and opportunities for improvement in the current CRM system.
• Liaise with IT technical teams, including architecture, infrastructure, integration and cybersecurity requirements and specifications.
• Facilitate meetings with stakeholders and IT Teams to gather requirements, validate proposed solutions, and resolve conflicts or ambiguities.
• Recommending new business opportunities, new systems and processes; identifying simplification and documentation and improvements in operations.
• Investigate system issues or incidents and prepare corresponding test plans to detect issues in testing or development phases to prevent repetitive cases.
• Communicate with business owners to provide professional technical advice on the technical requirements for preparing the procurement documents.

Your Profile

• Have a minimum 4 years of business analysis and project management experience.
• Proven experience as a Business Analyst, with a strong focus on CRM projects or related systems.
• Have any prior experience in both functional and technical perspectives of Microsoft Dynamics / Salesforce CRM / Customer Data Platforms (CDP) / Marketing Automation
• Have knowledge of and experience in Microsoft Dynamics CRM would be an advantage
• Strong analytical and problem-solving skills and the ability to translate business needs into clear and concise requirements.
• Familiarity with Agile or Waterfall project management methodologies.
• Excellent written and spoken English is a must.

Apply Today

To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

Company Overview

• AEON Credit Service (Asia) Co., Ltd was established in 1990 and listed on the Main Board of Hong Kong Stock Exchange since 1995 (stock code: 900).
• One of the major players in the credit card market in Hong Kong.
• We are a member of AEON Group, a Fortune Global 500 company.

We offer:

• 5-day work week
• Group medical, dental, body check, group life, accidental & travel insurance coverage insurance coverage
• Competitive annual leave package
• Competitive pay and Discretionary bonus
• Staff purchase discount in AEON group
• Friendly working environment with dynamic and talented team members
• Learning and development opportunities
• Smart and casual attire (Monday to Friday)
• Convenient office located near Tsim Sha Tsui MTR station

Responsibilities:

• Follow through customer complaint and identify the root case for preventive action.
• Monitor Contact Centre Performance and KPI achievement.
• Oversee the utilize data-driven insights to address pain point and drive the improvement on services, product and procedure.
• Review company customer communication and liaise with internal stakeholder proactively.
• Manage the solution providers for the Call Centre and / or the related system of CRM Dept.
• Prepare statistics reports with insights and report to management.
• Assist in ad-hoc tasks as assigned.

Requirements:

• University Graduate in Business Administration, Statistics, Data Analytics, Mathematics, Banking, Finance or related disciplines.
• Minimum 10 years customer service and complaint handling experience in banking and finance industry with at least 3 years leadership roles.
• Familiar in data analytic tools and call center systems.
• Customer-centric mindset with a passion for improving customer satisfaction.
• Knowledge of relevant banking and finance regulations and standard.
• Solid coaching and mentoring skills.
• Proficient in both written and spoken English and Chinese (Cantonese and Mandarin).
• Immediate availability is preferred.

Interested parties please send your application with updated CV, notice period, current and expected salaries to (via Apply Now )

Information on Collection of Personal Data & Application

Our company is an equal opportunities employer and welcome application from all qualified candidates.

All personal data collected will be kept confidential, and will be used for recruitment purpose only.

It is our policy to retain personal data of unsuccessful applicants for future recruitment purposes within our Company, its subsidiary or associated companies for a period of six months. This retention of your personal data in the said period allows us to consider your suitability of other roles that may arise during this time. We may transfer your personal data to the said companies for such recruitment consideration.

Responsibilities

• Meet and work closely with business users to provide solutions that address their business needs and ensure projects are delivered in a timely manner
• Analyze and gather functional and non-functional business requirements and prepare detailed functional specifications accordingly
• Develop and maintain process flows, use cases, screen mockups, and other artefacts necessary to support and clearly communicate business needs and processes
• Understand the business systems in order to collaborate with users to solve functional issues and propose new business processes with documentation (e.g. BRD, Workflow diagram)
• Work closely with IT application teams, product teams, Architects, and other subject matter experts to perform gap analysis between API/system documents and business requirements
• Coordinate communication with regional teams and technical counterparts to clarify technical specs and issues as necessary
• Drive test script development, prepare test plans and conduct User Acceptance Test (UAT)
• Solution delivery and implementation of IT projects with vendor management

Requirements

• Good communication skills in Cantonese, English and Mandarin
• Strong interpersonal skills and able to communicate with staff at all levels
• Bachelor's degree holder in Information Technology, e-Commerce, or relevant discipline
• Min. 5 years exp. in IT Business Analysis or Project/Product management background is preferred
• With sound knowledge in e-Commerce, mobile, multi-channel and/or digital system integration
• Plan and coordinate activities of projects, system changes and service requests to ensure that goals and objectives are accomplished within prescribed time frames, scope and quality
• Capture and consolidate business requirements by understanding and liaise with business stakeholders on issues and challenges
• Good problem solving and analytical skills
• Proactive, self-motivated, multitasking, attentive to details and able to work under pressure
• Knowledge in system integration/interfaces (APIs) is a must
• Experience in Microsoft SQL procedures would be an advantage
• Experience in Confluence and JIRA would be an advantage
• Experience in Microsoft Dynamics 365 is a plus

A Career with Hang Seng Bank

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our Relationship Management Team (RM) as Customer Relationship Manager, reporting to Manager, Relationship Management

Principal responsibilities:

• Manage relationship with our Prestige clients
• Acquire, develop and retain relationships with a portfolio of Prestige clients
• Help clients to articulate their needs, and deliver to exceed client expectations
• Know clients on a personal and professional level to understand their short and long term financial goals
• Provide financial advice which leads to highly individualized strategies aimed at wealth creation and capital preservation
• Achieve agreed key performance indicator objectives and profit growth through the development of existing and new Prestige client relationships
• Increase client loyalty by meeting their needs either directly or through effective and proactive collaboration with other internal business partners
• Develop Prestige team culture and build a strong sense of team spirit to increase the team loyalty to the Bank
• Understand and adhere to compliance
• Maintain the levels of operational integrity required by HASE and adhere to the Business Principles and Values of HASE

Requirements:

• University level education, preferably in finance, business or a related discipline
• Passes in IIQE (Paper 1, 2, 3) and HKSI (Paper 1,7,8) a must
• Proven experience in client facing environment, with excellent relationship building capability
• Strong sales and customer orientation, with good communication and interpersonal skills
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Good understanding and strong interest of the financial markets
• Mature and independent mindset, able to work effectively under pressure
• Strong commercial orientation with acute interpersonal skills
• Fluency in Cantonese and English, with additional languages is an advantage

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks.

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

About Hei Design

"Crafting Happiness" - Believing that Hongkongers all deserve to enjoy at their own home after paying much effort for it, our team serves to craft homes with empathy for clients' expectations and professional knowledge.  Together with our faith in the power of aesthetics, we strive for bringing opulent elegance in daily life leading to consummate happiness.

What you will do

As a Customer Relationship Representative at Hei Design Interiors, you will play a crucial role in providing exceptional service and developing meaningful relationships with our clients. Your responsibilities will include:

• Manage daily frontline tasks that involve interactions with clients, such as booking appointments and responding to inquiries from showroom visitors with professionalism and courtesy.
• Act as a brand ambassador by nurturing relationships with existing and potential clients, promoting our design ethos and company values.
• Play a pivotal role in enhancing the customer experience by providing personalized services during showroom visits and consultation sessions. Assist clients in expressing their design needs, identifying solutions, and delivering corresponding information to achieve complete client satisfaction.
• Provide administrative support to the Customer Care and Sales teams, including updating the CRM system, preparing necessary documents, supporting cashier activities, and more.
• Be prepared to assist with additional assignments, supporting the dynamic needs of the Customer Care and Sales teams as well as showroom management.

Requirements

• Diploma or above; a degree in business, hospitality management, language, or a related field is a plus.
• Solid experience in a customer-facing environment, such as in customer service or sales, is preferred.
• Strong interpersonal and communication skills with excellent relationship-building capabilities and a customer-centric mindset.
• Good command of English, Cantonese, and Mandarin
• Proficiency in Microsoft Office Suite and Chinese word processing. Experience with CRM/ERP systems is a plus.
• Outgoing personality with a strong team spirit.
• Detail-oriented with excellent organizational skills, and the ability to manage multiple tasks and prioritize effectively.
• Willingness to perform shift duties.

What we offer

• Attendance bonus
• Flexible working hours
• 5-day work week
• Generous Holidays including Birthday Leave, Marriage Leaves and Annual Leaves
• Paid sick leave
• Medical benefits
• Overtime meal and transportation allowance
• On-the-job training
• Staff purchasing discount
• Free drinks and snacks
• Convenient location in Causeway Bay

Apply now to join our team and be part of our exciting journey in the interior design world

Interested parties please send your full resume, availability, recent and expected salary by clicking 'APPLY NOW'.

We are an equal opportunity employer and welcome applications from all qualified candidates. All applications will be treated strictly confidential for recruitment purposes only.

ก่อนที่คุณจะสมัครงาน เลือกภาษาที่คุณต้องการจากตัวเลือกที่มีให้บนมุมด้านขวาของหน้านี้
มองหาโอกาสใหม่ ๆ ในองค์กรที่ติดอันดับ Fortune Global 500 ที่คุณสามารถจินตนาการถึงนวัตกรรมที่เป็นไปได้ พร้อมกับการมีประสบการณ์ในวัฒนธรรมองค์กรที่ส่งเสริมการให้รางวัล และทำงานร่วมกับทีมที่มีความสามารถที่จะช่วยให้คุณได้พัฒนาในทุก ๆ วัน เรารู้ว่าการนำ UPS ไปสู่อนาคต ต้องมีกลุ่มคนที่มีทักษะและความหลงใหลที่แตกต่างแต่ผสมผสานกันอย่างลงตัว หากคุณมีคุณสมบัติและแรงขับในการเป็นผู้นำของตัวเองและ/หรือของทีม เรามีบทบาทที่พร้อมจะพัฒนาทักษะของคุณและพาคุณก้าวไปในระดับที่สูงขึ้น

รายละเอียดของงาน:
Responsibilities
Lead the Customer Service team in Hong Kong to support both pre-purchase and post-purchase activities, ensuring a seamless customer journey. Deliver exceptional service to enhance satisfaction and drive customer retention. Oversee operational processes in line with SOPs and company policies to achieve excellence. Conduct risk assessments in accordance with customer profiles and internal guidelines.

Team Supervision

• Supervise the Customer Service team to ensure providing efficient and high-quality service
• Monitor team performance to meet SLA and internal KPIs.
• Provide coaching and mentorship to enhance team capabilities and service standards.
• Maintain customer relationships by addressing customer concerns and providing resolution in professional manner

Operations Management

• Maintain smooth operations across customers, internal departments, and external partners.
• Oversee shipment tracking and tracing, ensuring timely updates for high-value shipments and supporting exception resolution.
• Oversee Underwriting and conduct Risk assessment according to customer profile
• Manage claims processes by supporting customers and stakeholders through investigations and ensuring timely execution of payments.
• Analyze and resolve business and service issues effectively.

Process & Project Management

• Lead and implement projects, systems and new process following company direction.
• Ensure all processes and operational procedures are up to date, aligned with business needs, and thoroughly documented.

Reporting & Other Duties

• Generate business reports to support decision-making.
• Perform other duties as assigned by the manager or the company.

Requirements

• Bachelor's degree with minimum 5 years of supervisory experience in customer service; experience in logistics or a related industry is preferred.
• Excellent interpersonal and communication skills.
• Detail-oriented, well-organized, self-driven and problem-solving abilities.
• Proficient in written and spoken English and Chinese.
• Skilled in MS Office applications including Outlook, Word, Excel, and PowerPoint.

ประเภทพนักงาน:
ถาวร

UPS มุ่งมั่นที่จะทำให้ที่ทำงานเป็นที่ที่ปราศจากการเลือกปฏิบัติ การล่วงละเมิด และการตอบโต้