24 Crm Management jobs in Hong Kong

Join to apply for the Head of CRM (Customer Relationship Management), APAC role at Invesco Asia Pacific

Join to apply for the Head of CRM (Customer Relationship Management), APAC role at Invesco Asia Pacific

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About Invesco
As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.

About Invesco
As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.
What's in it for you?
Our people are at the very core of our success. Invesco employees get more out of life through our comprehensive
compensation and benefit offerings including:

• Generous annual leave plus flexible paid time off
• Hybrid work schedule
• Learning and development programs
• Health & wellbeing benefits
• Parental Leave benefits
• Employee stock purchase plan (if applicable in your region)
  

• Define and execute the regional CRM strategy in alignment with global roadmaps
• Act as the strategic CRM lead for APAC, collaborating with global counterparts to influence platform direction and advocate for regional priorities
• Serve as the primary CRM liaison between APAC and global technology teams, and build strong ties with EMEA and NA CRM teams. ensuring seamless integration of global initiatives into the regional context.
  

• Define and execute a forward-looking CRM strategy that drives operational efficiency and business growth across APAC.
• Champion the transformation of CRM processes, identifying opportunities to streamline workflows and enhance user experience.
  

• Act as a CRM evangelist, promoting platform adoption and showcasing the value of CRM-driven insights across the organization.
• Diagnose current state issues, lead change management efforts for new features and enhancements, ensuring high adoption and minimal disruption.
• Design and deliver targeted training programs and enablement materials tailored to diverse user groups.
• Foster a data-driven culture by promoting the use of dashboards, reports, and actionable insights to support strategic decision-making.
  

• Lead the design and implementation of scalable, integrated CRM solutions, ensuring alignment with enterprise architecture and data governance standards.
• Oversee end-to-end architecture and integration of Salesforce with internal systems (e.g., client, contact, and financial data platforms), ensuring data consistency and operational efficiency.
• Translate business needs into clear, actionable user stories and manage the full delivery lifecycle, including UAT and stakeholder sign-off.
• Act as the escalation point for complex CRM issues, coordinating resolution with global teams.
  

• Serve as a data steward for CRM in APAC, ensuring data is structured, governed, and maintained to the highest standards.
• Define and enforce data governance policies, including data quality, cleansing, transformation, and lifecycle management.
• Collaborate with global data teams to ensure regional data practices align with enterprise-wide standards and compliance requirements.
  

• Build trusted relationships with senior APAC business leaders, acting as a strategic advisor on CRM capabilities and opportunities.
• Effectively communicate complex CRM concepts and value propositions to executive stakeholders.
  

• Manage and mentor a high-performing CRM team, fostering a culture of innovation, accountability, and continuous improvement.
• Define and implement new CRM capabilities that drive business value, from ideation through to delivery and adoption.
• Prioritize and manage the regional CRM backlog, balancing quick wins with strategic initiatives.
• Work in collaboration with Experience, Platform and Analytics leaders within the Digital Experience team – collaborating in order to bridge Marketing and Distribution functions using Salesforce as the conduit
  

• University qualification in Business, Information Systems, or related field.
• 8+ years of hands-on Salesforce experience in a global organization, from financial services, technology, consulting or relevant industries.
• Salesforce Administrator Certification advantageous; additional certifications (e.g., Advanced Admin, Platform App Builder) are also a plus.
• Proven experience in regional strategy development, solution architecture, and global stakeholder engagement.
• Demonstrated success in leading teams, managing backlogs, and delivering new CRM capabilities.
• Strong understanding of data architecture, relational databases, and integration frameworks.
• Experience in data governance and stewardship, with a focus on maintaining high data quality and compliance.
• Familiarity with Agile/Scrum/SDLC methodologies; certifications like PMP, ITIL, or Six Sigma are advantageous.
• Strategic thinker with a strong sense of ownership and a passion for enabling business success through technology.
• Excellent communicator and influencer, capable of navigating complex stakeholder environments.
• Proactive, organized, and adaptable, with a strong focus on outcomes and continuous improvement.
• High integrity and a collaborative mindset.
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Business Development and Sales
• Industries Investment Management and Financial Services

Referrals increase your chances of interviewing at Invesco Asia Pacific by 2x

Get notified about new Head of Customer Relationship Management jobs in Hong Kong, Hong Kong SAR .

Hong Kong, Hong Kong SAR HK$90,000.00-HK$120,000.00 2 days ago

Central & Western District, Hong Kong SAR 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

The CRM Specialist (TradFi) will report directly to the CRM Manager and work closely with in-house marketing, product, and creative teams. The Specialist must demonstrate a deep understanding of the company's product, identify consumer touchpoints, and propose actionable items to meet customers' needs. The ideal candidate should possess strong research and communication skills, be highly organized and detail-oriented, and be capable of managing multiple projects simultaneously.

Crypto.com is seeking a CRM Specialist (TradFi) to support the execution of cross-channel communications for our up-and-coming e-commerce platform. Key functions will include driving platform retention, engagement, and usage metrics, via channels including but not limited to push notifications, email, and in-browser messages.

• Collaborate with cross-functional teams (Product, Marketing, Creative, Tech) for effective GTM strategies
• Assist CRM Manager in planning and executing CRM & campaign programs
• Drive platform retention, engagement, and usage metrics (e.g. new-fund deposit, cross-selling conversion)
• Manage user segmentation, communication delivery (emails, push notifications, in-app messages), and performance evaluation
• Use data analytics to anticipate user behavior, including product preferences and purchasing patterns, to create new touchpoints and implement targeted upselling and cross-selling strategies within an optimized framework
• Conduct comprehensive experiments throughout the customer lifecycle to identify successful strategies for funnel conversion and customer engagement
• Plan and integrate data points with the CRM applications
• Coordinate analysis of industry trends to meet business objectives
• Create hypotheses, run A/B tests, and apply basic statistics to improve campaign performance

• Minimum 2 years of experience in growth, marketing, CRM or BA roles
• Robust knowledge of digital assets and traditional finance
• In-depth understanding of economic trends and analyzing market indicators (TradingView charts, such as EMA, MACD, RSI, and Bollinger bands)
• Proficient in delivering campaigns and managing automation with rigorous A/B testing
• Sensitive to numbers, logical thinking, and analytical skills
• Proven track record of using data and analytics tools to increase performance and enhance customer experience
• Excellent command of English; Mandarin proficiency is a bonus
• Excellent project management and communication skills
• Experience working to enable marketing personalization and dynamic content with 1st and 3rd party data
• Experience in SQL or HTML is an advantage
• Familiarity with CRM software (e.g., Braze, Hubspot, Salesforce) is a plus
• Demonstrates a strong sense of ownership, responsibility, and commitment
• Self-directed learner with a motivated attitude
• Quick to adapt to ever-changing and volatile market conditions
• Interest in and familiarity with financial news preferred

Not Applicable

Full-time

Other

The CRM Specialist (TradFi) will report directly to the CRM Manager and work closely with in-house marketing, product, and creative teams. The Specialist must demonstrate a deep understanding of the company's product, identify consumer touchpoints, and propose actionable items to meet customers' needs. The ideal candidate should possess strong research and communication skills, be highly organized and detail-oriented, and be capable of managing multiple projects simultaneously.

Crypto.com is seeking a CRM Specialist (TradFi) to support the execution of cross-channel communications for our up-and-coming e-commerce platform. Key functions will include driving platform retention, engagement, and usage metrics, via channels including but not limited to push notifications, email, and in-browser messages.

• Collaborate with cross-functional teams (Product, Marketing, Creative, Tech) for effective GTM strategies
• Assist CRM Manager in planning and executing CRM & campaign programs
• Drive platform retention, engagement, and usage metrics (e.g. new-fund deposit, cross-selling conversion)
• Manage user segmentation, communication delivery (emails, push notifications, in-app messages), and performance evaluation
• Use data analytics to anticipate user behavior, including product preferences and purchasing patterns, to create new touchpoints and implement targeted upselling and cross-selling strategies within an optimized framework
• Conduct comprehensive experiments throughout the customer lifecycle to identify successful strategies for funnel conversion and customer engagement
• Plan and integrate data points with the CRM applications
• Coordinate analysis of industry trends to meet business objectives
• Create hypotheses, run A/B tests, and apply basic statistics to improve campaign performance

• Minimum 2 years of experience in growth, marketing, CRM or BA roles
• Robust knowledge of digital assets and traditional finance
• In-depth understanding of economic trends and analyzing market indicators (TradingView charts, such as EMA, MACD, RSI, and Bollinger bands)
• Proficient in delivering campaigns and managing automation with rigorous A/B testing
• Sensitive to numbers, logical thinking, and analytical skills
• Proven track record of using data and analytics tools to increase performance and enhance customer experience
• Excellent command of English; Mandarin proficiency is a bonus
• Excellent project management and communication skills
• Experience working to enable marketing personalization and dynamic content with 1st and 3rd party data
• Experience in SQL or HTML is an advantage
• Familiarity with CRM software (e.g., Braze, Hubspot, Salesforce) is a plus
• Demonstrates a strong sense of ownership, responsibility, and commitment
• Self-directed learner with a motivated attitude
• Quick to adapt to ever-changing and volatile market conditions
• Interest in and familiarity with financial news preferred

Not Applicable

Full-time

Other

Join to apply for the Customer Relationship Manager role at myGwork - LGBTQ+ Business Community

1 day ago Be among the first 25 applicants

Join to apply for the Customer Relationship Manager role at myGwork - LGBTQ+ Business Community

This job is with Colt Technology Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

A CRM is responsible for building and maintaining strong relationships with clients and customers with a primary focus on supporting Sales in bringing customers into our business and once onboarded, strive to make it effortless for the customers to do business with Colt as well as enhancing customer satisfaction, retention, and loyalty. Customer Relationship Managers ensure customer needs are met and they have a positive and rewarding experience with the organization.

Job Description

Role Responsibilities

• Assist Sales team in sales related admin tasks.
• Prepare standard price quotations to customers, work on internal supporting tools to manage customer data base and services.
• Process orders, changes and churn requests.
• Work closely with internal supporting teams to follow up on order process and service delivery status to update Sales as well Customers.
• Check and verify information by accessing various internal system tools
• Address billing issues and account receivables by coordinating with the finance team and the customers
• Provide support at sales related customer events.
• Prepare and maintain accurate report
• May need to join customer meeting when necessary.
  
  

• 3+ years experience in handling customer call/e-mails for complaints and inquiries
• Fluent in English, strong communication skills, both written and verbal and excellent active listening skills
• Experience working in sales support or customer support
• Basic knowledge of IT services
• Working knowledge on Microsoft Office (Excel / Word /PowerPoint)
• Coordination skills, ability to listen and collect information
• Adaptability and a team player
  
  

• Responsible attitude with customer-oriented mind-set
• Experience or knowledge in Telecom industry is a plus
• Business level Mandarin is preferable
• Proactive, independent and with can-do attitude.
• Quick learner
  
  

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
  
  

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.
  
  

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.
  
  

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Telecommunications

Referrals increase your chances of interviewing at myGwork - LGBTQ+ Business Community by 2x

Get notified about new Customer Relations Manager jobs in Hong Kong, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥18,000.00-CN¥22,000.00 2 years ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Responsibilities :

• Provide full range of wealth management services to a designated portfolio of high-net-worth customer, for example, promote investment and insurance products to fulfill customers’ needs
• Expand the existing client base by exploring potential customers in the market

Requirements:

• Degree holder or above, with minimum 5 years' experience in handling investment portfolio of affluent customers
• Passes in MPF, Insurance, Securities and Futures Intermediaries Examinations are required (Qualified under SFO for handling Regulated Activities Types 1 & 4)
• Professional qualification of ARWP is an advantage
• ECF achievement is the definite advantage

Candidates with more experience will be considered as Senior Customer Relationship Manager.

6 months ago Be among the first 25 applicants

Proactive, Dedicated and Innovative

Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong.

Proactive, Dedicated and Innovative

Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong.

With extensive network across the city, Bank of Communications (Hong Kong) has set up 37 wealth management service centres in its outlets that offer BComBEST customers a full range of professional banking services to address their needs at every life stage. Our business services centres work alongside enterprises to help facilitate the daily operation and explore business opportunities by providing integrated banking solutions. Bank of Communications (Hong Kong) serves premium private banking customers through a comprehensive array of personalised banking solutions. Customers can easily access to our integrated wealth management services no matter where they are.

Responsibilities

• Provide full range of wealth management services to a designated portfolio of high-net-worth customer, for example, promote investment and insurance products to fulfill customers’ needs
• Expand the existing client base by exploring potential customers in the market
  
  

• Degree holder or above, with minimum 5 years' experience in handling investment portfolio of affluent customers
• Passes in MPF, Insurance, Securities and Futures Intermediaries Examinations are required (Qualified under SFO for handling Regulated Activities Types 1 & 4)
• Professional qualification of ARWP is an advantage
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Finance
• Industries Banking

Referrals increase your chances of interviewing at Bank of Communications Co.,Ltd. by 2x

Get notified about new Customer Relations Manager jobs in Hong Kong SAR .

Hong Kong SAR $15,360 - $15,600 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

6 months ago Be among the first 25 applicants

Proactive, Dedicated and Innovative
Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong.

Proactive, Dedicated and Innovative
Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong.
With extensive network across the city, Bank of Communications (Hong Kong) has set up 37 wealth management service centres in its outlets that offer BComBEST customers a full range of professional banking services to address their needs at every life stage. Our business services centres work alongside enterprises to help facilitate the daily operation and explore business opportunities by providing integrated banking solutions. Bank of Communications (Hong Kong) serves premium private banking customers through a comprehensive array of personalised banking solutions. Customers can easily access to our integrated wealth management services no matter where they are.
Responsibilities

• Provide full range of wealth management services to a designated portfolio of high-net-worth customer, for example, promote investment and insurance products to fulfill customers’ needs
• Expand the existing client base by exploring potential customers in the market
  

• Degree holder or above, with minimum 5 years' experience in handling investment portfolio of affluent customers
• Passes in MPF, Insurance, Securities and Futures Intermediaries Examinations are required (Qualified under SFO for handling Regulated Activities Types 1 & 4)
• Professional qualification of ARWP is an advantage
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Finance
• Industries Banking

Referrals increase your chances of interviewing at Bank of Communications Co.,Ltd. by 2x

Get notified about new Customer Relations Manager jobs in Hong Kong SAR .

Hong Kong SAR $15,360 - $15,600 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Responsibilities :

• Provide full range of wealth management services to a designated portfolio of high-net-worth customer, for example, promote investment and insurance products to fulfill customers’ needs
• Expand the existing client base by exploring potential customers in the market

Requirements:

• Degree holder or above, with minimum 5 years' experience in handling investment portfolio of affluent customers
• Passes in MPF, Insurance, Securities and Futures Intermediaries Examinations are required (Qualified under SFO for handling Regulated Activities Types 1 & 4)
• Professional qualification of ARWP is an advantage
• ECF achievement is the definite advantage

Candidates with more experience will be considered as Senior Customer Relationship Manager.

Join to apply for the Customer Relationship Manager role at myGwork - LGBTQ+ Business Community

1 day ago Be among the first 25 applicants

Join to apply for the Customer Relationship Manager role at myGwork - LGBTQ+ Business Community

This job is with Colt Technology Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Summary
A CRM is responsible for building and maintaining strong relationships with clients and customers with a primary focus on supporting Sales in bringing customers into our business and once onboarded, strive to make it effortless for the customers to do business with Colt as well as enhancing customer satisfaction, retention, and loyalty. Customer Relationship Managers ensure customer needs are met and they have a positive and rewarding experience with the organization.
Job Description
Role Responsibilities

• Assist Sales team in sales related admin tasks.
• Prepare standard price quotations to customers, work on internal supporting tools to manage customer data base and services.
• Process orders, changes and churn requests.
• Work closely with internal supporting teams to follow up on order process and service delivery status to update Sales as well Customers.
• Check and verify information by accessing various internal system tools
• Address billing issues and account receivables by coordinating with the finance team and the customers
• Provide support at sales related customer events.
• Prepare and maintain accurate report
• May need to join customer meeting when necessary.
  

• 3+ years experience in handling customer call/e-mails for complaints and inquiries
• Fluent in English, strong communication skills, both written and verbal and excellent active listening skills
• Experience working in sales support or customer support
• Basic knowledge of IT services
• Working knowledge on Microsoft Office (Excel / Word /PowerPoint)
• Coordination skills, ability to listen and collect information
• Adaptability and a team player
  

• Responsible attitude with customer-oriented mind-set
• Experience or knowledge in Telecom industry is a plus
• Business level Mandarin is preferable
• Proactive, independent and with can-do attitude.
• Quick learner
  

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
  

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.
  

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.
  

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Telecommunications

Referrals increase your chances of interviewing at myGwork - LGBTQ+ Business Community by 2x

Get notified about new Customer Relations Manager jobs in Hong Kong, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥18,000.00-CN¥22,000.00 2 years ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.