What Jobs are available for Cs Supervisor in Hong Kong?

Responsibilities:

• Address complex customer inquiries, feedback, and complaints professionally and in a timely manner.
• Allocate manpower according to workload, prepare daily schedules, and assign monthly targets.
• Supervise, and mentor the customer service team to ensure high standards of support and efficient daily operations.
• Report regularly to management on team performance and operational progress.
• Monitor service analytics and recommend actionable improvements to enhance customer satisfaction.
• Other duties as assigned.

Requirements:

• Minimum secondary education: a degree in business or a related field is preferred.
• Two years or above of experience in customer service or a supervisory role.
• Ability to handle stressful situations and resolve conflicts professionally.
• Excellent written and verbal communication, interpersonal, and organizational skills.
• Fluent in English and Mandarin; Proficiency in Microsoft Office, standard office equipment, and Chinese and English typing.
• Experience with or enthusiasm for online shopping is an advantage.

Working Hours: 09:00 - 18:00, five days a week, on a rotating schedule.

Work Location: Lai Chi Kok.

Job Overview:

We are looking for a responsible and proactive individual with strong leadership and communication skills to join our team as a Customer Service Supervisor.

In this role, you will lead and coordinate daily customer service and order processing operations, ensuring smooth workflow and high-quality service delivery. You will manage a small team, handle customer inquiries, and work closely with logistics and warehouse teams to maintain efficiency and customer satisfaction.

Key Responsibilities:

• Supervise and guide the customer service and order processing team to ensure accuracy and timeliness.
• Communicate with customers to arrange delivery schedules and follow up on order status.
• Coordinate with drivers and warehouse teams to manage delivery arrangements and resolve issues.
• Handle customer inquiries and complaints professionally and provide effective solutions.
• Review and verify order information to ensure data accuracy and completeness.
• Identify opportunities to improve workflow and enhance departmental efficiency.
• Prepare regular reports on team performance and operational status for management review.

Requirements:

• HKCEE / HKDSE or above.
• Minimum 3 years of experience in order coordination or customer service, with at least 1 year in a supervisory role preferred.
• Excellent communication and team management skills.
• Detail-oriented, responsible, and able to multitask under pressure.
• Strong problem-solving and decision-making abilities.

Benefits:

• Double pay and year-end bonus
• Staff purchase discounts
• Meal allowance
• On-the-job professional training
• Paid annual leave

工作類型: 全職

薪酬: $25,000.00至$30,000.00(每月)

福利:

• 在職專業培訓
• 有薪年假
• 員工購物優惠
• 膳食補貼

Work Location: 親身到場

每星期工作6天, 每天工作10小時, 15:30-25:30

管理團隊的出勤及工作表現

於指定工作時間內完成有關會計的工作

需要管理好各個客戶服務員的工作事宜

以英文電郵回覆客人的查詢或作出工作內容匯報

編排團隊的工作日子及放假日子

每月定時參與會議, 以匯報予公司及客人相關的工作事宜

Highlight of Benefits:

• 12 Days annual leave
• Pleasant Working Environment
• Performance Bonus
• Great Career Exposure
• Comprehensive medical Coverage

Who is our Right Fit:

• DSE or above
• Minimum 5 years' working experiences in the Freight Forwarding and Logistics Industry
• Work experiences with both Air and Sea operations is highly prefer
• Good command in written English and Chinese
• Fluent in Mandarin
• Hands-on MS Office Applications knowledge
• Strong interpersonal and Communication skills
• Self and team motivated
• Aggressive and result-oriented

What you will be doing:

• Work under the Customer Services Team as the key coordinator between customers and internal teams
• Handle routine enquires from overseas agents and direct customers
• Coordinate booking well between agents, customers, and internal parties
• Must be able to work with a team and operate independently
• Able to handle ad-hoc project
• Working Location: Kwai Fong (near Kwai Fong MTR Station)

Remarks:

We are an equal opportunity employer and we offer the rewarding package plus fringe benefit to the right team player. For interested candidates, please email your full resume with current and expected salary by email to HR Dept.

To cope with our expansion and continuous growth in the transportation and logistics related service, we are inviting talents to join our professional team.

About the role:

• Lead and supervise team members to review transactions, to ensure which comply with standard workflow and meet KPIs
• Arrange daily staff deployment and work allocations
• Monitor staff performance in terms of work's attitude, accuracy and productivity
• Assist Team Leaders to monitor the overall operation and proactively seek for improvement
• Perform as hoc duties as assigned by Team Leaders / Team Head
• Shift duty is required

About You:

• HKDSE or above
• At least 4 years working experience with at least 2 years in supervisory role in CS field is preferred
• Candidates with less experience will be considered as Customer Service Representative (Toll)
• Excellent interpersonal skills and detail minded
• Good problem-solving and decision-making skills
• Self-motivation and willing to take challenges

What you can get from us:

• On-the-job training, learning and development provided
• Executive workshops, interest class, corporate purchase discount offered by SHKP
• Competitive salary and annual leaves
• Flexible working opportunities

Interested parties, please send full resume with expected salary and available date to Human Resources and Administration Department by e-mail or by fax

Application without stating expected salary will NOT be considered

(Data collected will be used for recruitment purpose only.)

Established in the 1970s, Sino Group is a leading property developer in Hong Kong, comprising private companies owned by the Ng Family as well as three listed companies. Our core business encompasses the development of residential properties, offices, industrial and retail properties for sale and investment in China (Hong Kong and Mainland), Singapore and Australia.

We are committed to Creating Better Lifescapes by promoting sustainable, green living in harmony with the environment, creating inspiring spaces through innovative design, while nurturing a sense of community in everything we do. Adhering to our core values of integrity, customer first, quality excellence, respect, teamwork, continuous improvement, preparedness, and sense of urgency, we work together closely to make Sino the preferred choice for customers, investors and employees.

To find out more about our commitment to Creating Better Lifescapes, please visit

The candidate will assist the Leasing Manager to perform day-to-day building management of the serviced apartment and oversee the apartment's daily operation, maintenance and cleaning services. Duties also included handover / takeover services, follow up services on tenant requests, enquiries, service calls and/or complaints, and monitoring the progress of all daily repair and maintenance services. He/ She will also be responsible for assisting leasing team on daily operations, providing administration support, preparing tenancy documents and handling incoming telephone calls and general enquiries.

Requirements:

At least diploma holder in any disciplines

2 years of real estate related experience, especially in hotel or serviced apartment

Proactive and customer oriented

Good interpersonal, communication and presentation skills

Good command of spoken and written English and Chinese. Proficiency in Putonghua an advantage

Able to work independently and under pressure

Knowledge of relevant statutory requirements, regulations and licensing requirements is an advantage

Good computer skills

Shift duty is required

Proactive fresh graduates will also be considered

More experience will be considered as Customer Service Supervisor

We are an equal opportunity employer who offer an inclusive and diverse workplace where people are valued and respected.

Before submitting your application, please read the Personal Data (Privacy) Policy and Personal Information Collection Statement at our Company website. Information provided will be treated in strict confidence and used for recruitment purposes only. If we have not contacted you within 4 weeks after your submission, you may consider your application unsuccessful.

Full-time

At Sino Group, we bring people together for a better future. We value your uniqueness, commit to your career development and prioritize your wellness. We provide an inclusive and collaborative workplace, all-round training and work-life balance to unleash your full potential and empower you to grow together with the Group, both personally and professionally.

We are looking for talented people to be part of our dynamic team

Responsibilities:

The candidate will assist the Leasing Manager to perform day-to-day building management of the serviced apartment and oversee the apartment's daily operation, maintenance and cleaning services. Duties also included handover / takeover services, follow up services on tenant requests, enquiries, service calls and/or complaints, and monitoring the progress of all daily repair and maintenance services. He/ She will also be responsible for assisting leasing team on daily operations, providing administration support, preparing tenancy documents and handling incoming telephone calls and general enquiries.

Requirements:

• At least diploma holder in any disciplines
• 2 years of real estate related experience, especially in hotel or serviced apartment
• Proactive and customer oriented
• Good interpersonal, communication and presentation skills
• Good command of spoken and written English and Chinese. Proficiency in Putonghua an advantage
• Able to work independently and under pressure
• Knowledge of relevant statutory requirements, regulations and licensing requirements is an advantage
• Good computer skills
• Shift duty is required
• Proactive fresh graduates will also be considered
• More experience will be considered as Customer Service Supervisor

We are an equal opportunity employer who offer an inclusive and diverse workplace where people are valued and respected.

Before submitting your application, please read the Personal Data (Privacy) Policy and Personal Information Collection Statement at our Company website. Information provided will be treated in strict confidence and used for recruitment purposes only. If we have not contacted you within 4 weeks after your submission, you may consider your application unsuccessful.

Responsibilities:

• Handle customer enquiries and order follow up
• Update system information in a timely
• Make ordering plans
• Provide support to sales team in daily operations
• Assist quotations and other relevant documents

Requirement:

• HKDSE/ HKCEE or above
• Minimum 1 year of related working experience is preferred
• Good knowledge of MS Office applications including Word, Excel and PowerPoint
• Experience in handling customer enquiry and sales orders
• Self-motivated, responsible, strong follow up skills and well organized
• Good communication skills
• Able to work in a team and be proactive.

Benefits:

• 5 days work
• Annual Leave  11 days
• Birthday Leave
• Anniversary Leave
• Training
• Incentive Bonus

Interested candidates should send a detailed Resume, including expected salary, to Personnel Department

Wing Kee Produce Limited. G/F Hong Leong Ind. Complex, 4 Wang Kwong Road, Kowloon Bay, Kowloon, Hong Kong or by clicking  "Apply Now"

** We DO NOT ACCEPT any CV sent by unauthorized recruitment agencies on behalf of candidates

About Wing Kee Produce Limited

Who we are?

Established in 1968, Wing Kee Produce Limited is one of Hong Kong's leading importers and distributors of fresh perishables and fast-moving consumer goods. We source from over 50 countries around the world, and use our expertise in sales, marketing, and brand-building to achieve numerous success stories

With our over-50 years of history, Wing Kee Produce Limited has established many loyal customers in different channels, such as five-star hotels, high-end restaurants and membership clubs, airline catering, cruise ships, retailers and wholesalers. For more information, please visit .

What is Wing Kee's Strength?

Our Network – Our success has been our company's focus on niche and specialty food products, and to source around the world and deliver these to our customers as fresh as possible. Wing Kee is proud to have our long-standing relationships with many established partners and customers all over the world.

Our Potentials – In view of a growing demand for high-quality and eco-friendly foods, our consumers are eager for tastier and healthier fruits, vegetables and FMCG foods from around the world. Wing Kee Produce, as one of the leading companies in the industry, is quickly developing our business and aggressively expanding.

Our Team – Our diverse business interests have led us expand in China and overseas, with subsidiary companies:

• Wing Kee Produce (Macau) Ltd – providing food specialties to luxury hotels, high-end restaurants and retailers and wholesaler in Macau.
• Shanghai Gourmand Food Trading Ltd – based in Shanghai, and with branch offices in Beijing and Shenzhen. Shanghai Gourmand Foods offers imported FMCG brands and directly services the national key accounts and premium food retailers throughout China, via offline and commerce channels.
• Wing Kee Farm Park, Resort & Zoo – located in Huidong, the resort facility includes a restaurant, hotel, conference centre, education centre, clubhouse, and other leisure and recreational activities. Entertainment venues also include an amusement park and zoo. For more information, please visit .

Why Should You Join Wing Kee Produce?

Your Great Opportunities – At Wing Kee Produce, we commit to employing people who are passionate and dedicated. We look for people for always strive for excellence and possess a positive attitude. In turn, we offer our people opportunities in career advancement and realization of their potential.

• You will gain great exposure and self-development through practical works for our worldwide business.
• Guidance and coaching from our management and senior colleagues will enable you to enrich your career progression.

We Want YOU – Wing Kee believes talents are the core of our success. We are now looking for high-calibre candidates who aspire to join our team and to advance within our Group. If you aspire to develop with a leading company in the industry, Wing Kee Produce is looking for you

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

A positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards

Responsibilities:

Handle inbound and outbound calls to connect with external parties

Collaborate closely with team members to identify client pain points and develop tailored solutions that meet their needs

Follow up on customer complaints promptly and handle issues professionally

Present and upsell services effectively

Manage and nurture strong customer relationships

Maintain accurate data input and compile detailed sales reports

Monitor team performance to meet targets and standards

Perform administrative tasks to support telesales operations

Requirements:

Bachelor's degree or above in any discipline

Proven experience in telesales and upselling, preferably with NGO background (Candidates without NGO background will also be considered)

Strong PC skills, including proficiency in MS Office and Chinese word processing

Good command of spoken and written English and Cantonese; Putonghua proficiency is an advantage

Immediate availability is highly preferred

Excellent communication, leadership, and interpersonal skills

Detail-oriented with strong organizational abilities and team management experience

We offer a competitive remuneration package and attractive terms to the right candidate. Interested parties, please send the CV with the expected salary & available date to the HR Department by clicking " Apply Now ".

Company address:

Room 1001, 10/F, Block A, Sea View Estate, 2-8 Watson Road, North Point, HK.

所提供的個人資料絕對保密及只作招聘用途

All information provided will be treated in strict confidence and used for recruitment purpose only.

Full-time