24 Customer Analytics jobs in Hong Kong

Join to apply for the Assistant Manager, Customer Analytics and Insights role at AXA Hong Kong and Macau

2 days ago Be among the first 25 applicants

Join to apply for the Assistant Manager, Customer Analytics and Insights role at AXA Hong Kong and Macau

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Direct message the job poster from AXA Hong Kong and Macau

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits ( , Culture ( & Career Development (

Responsibilities:

Customer Strategy and Analytics:

• Support the development and implementation of customer strategies aligned with business goals, translating business questions into quantitative analyses to guide decision-making.
• Conduct in-depth customer analysis to understand customer profiles, behaviors and trends, generating actionable insights to identify opportunities for customer growth and retention.
• Evaluate customer campaign performance by analysing key metrics and customer responses, providing business insights to improve campaign effectiveness and support test-and-learn initiatives.
• Perform ad hoc data analyses and support related projects as required.

Power BI Dashboard Development and Monitoring:

• Define relevant KPIs and key metrics for Customer Dashboard and CRM Dashboard to measure business performance and progress.
• Design, develop, maintain and enhance dashboards to track key customer metrics and CRM campaign performance, enabling informed decision-making and strategic planning.

CRM Campaign Targeting:

• Collaborate with business stakeholders to refine customer segmentation and targeting criteria for CRM campaigns.
• Identify opportunities to expand the CRM reach and improve campaign targeting strategies.
• Support in data extraction and preparation for CRM campaign targeting efforts.

Fostering a Data-Driven Environment and AI Adoption:

• Provide data support to promote a data-driven culture within Marketing department for the purpose of deriving business insights.
• Stay updated, explore and recommend AI and emerging technologies for CRM and data analytics.

Qualifications:

• Degree in Data Analytics, Computer Science, Mathematics, Statistics or related subjects
• 5 years of relevant work experience, preferably in financial services or consulting firms focusing on CRM, data and analytics
• Proven experience with data visualization tools (e.g. Power BI, Tableau, etc.) and data mining tools (e.g. SQL, Python, etc.)
• Strong analytical and problem-solving skills, with the ability to communicate insights effectively to business stakeholders
• Attention to detail, self-motivated, proactive, and with a positive attitude
• Experience with Databricks and Salesforce Marketing Cloud is a plus
• Good command of English, Cantonese and preferably Mandarin

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Marketing
• Industries Insurance

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Wan Chai District, Hong Kong SAR 4 months ago

Yuen Long District, Hong Kong SAR 3 weeks ago

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Join to apply for the Customer Analytics & Data Science Manager role at Bank of China (Hong Kong)

2 days ago Be among the first 25 applicants

Join to apply for the Customer Analytics & Data Science Manager role at Bank of China (Hong Kong)

Direct message the job poster from Bank of China (Hong Kong)

• Collaborate with business teams to identify business insight from data, covering the entire customer engagement journey, including acquisition, on-boarding, usage growth and retention/anti-attrition for the entire spectrum of personal banking products/services
• Proactively engage business teams to understand their business problems
• Formulate an innovative analytic framework to effectively study the data with customer centric perspective
• Explore the data, identify the business insight and consolidate the findings into an easy to understand structure
• Present the findings to senior management and business
• Develop and manage different portfolio management reports to effectively monitor the business
  
  

• Collaborate with business teams to identify business insight from data, covering the entire customer engagement journey, including acquisition, on-boarding, usage growth and retention/anti-attrition for the entire spectrum of personal banking products/services
• Proactively engage business teams to understand their business problems
• Formulate an innovative analytic framework to effectively study the data with customer centric perspective
• Explore the data, identify the business insight and consolidate the findings into an easy to understand structure
• Present the findings to senior management and business
• Develop and manage different portfolio management reports to effectively monitor the business
  
  

• Degree holder with major in quantitative, numerical science, computer science or related disciplines
• At least 5 years relevant working experience, preferably in financial services industry with proven track record and exposure in customer analysis, database marketing, report tracking and automation
• Proven competence in data processing of huge volume of data by SAS and use of different office tools, such as Excel and PowerPoint
• A mature self-starter with strong drive, solid analytic mind, remarkable problem-solving skills and good soft skills, including interpersonal, negotiation and project management
• Open-minded and receptive to different new ideas
• Excellent communication and presentation skills with good command of English and Chinese in both spoken and written. Fluent in Putonghua is an advantage
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Business Development and Information Technology
• Industries Banking, Capital Markets, and Financial Services

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Kwun Tong District, Hong Kong SAR 3 months ago

Kwun Tong District, Hong Kong SAR 2 months ago

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Join to apply for the Customer Analytics & Data Science Manager role at Bank of China (Hong Kong)

2 days ago Be among the first 25 applicants

Join to apply for the Customer Analytics & Data Science Manager role at Bank of China (Hong Kong)

Direct message the job poster from Bank of China (Hong Kong)

• Collaborate with business teams to identify business insight from data, covering the entire customer engagement journey, including acquisition, on-boarding, usage growth and retention/anti-attrition for the entire spectrum of personal banking products/services
• Proactively engage business teams to understand their business problems
• Formulate an innovative analytic framework to effectively study the data with customer centric perspective
• Explore the data, identify the business insight and consolidate the findings into an easy to understand structure
• Present the findings to senior management and business
• Develop and manage different portfolio management reports to effectively monitor the business
  

• Collaborate with business teams to identify business insight from data, covering the entire customer engagement journey, including acquisition, on-boarding, usage growth and retention/anti-attrition for the entire spectrum of personal banking products/services
• Proactively engage business teams to understand their business problems
• Formulate an innovative analytic framework to effectively study the data with customer centric perspective
• Explore the data, identify the business insight and consolidate the findings into an easy to understand structure
• Present the findings to senior management and business
• Develop and manage different portfolio management reports to effectively monitor the business
  

• Degree holder with major in quantitative, numerical science, computer science or related disciplines
• At least 5 years relevant working experience, preferably in financial services industry with proven track record and exposure in customer analysis, database marketing, report tracking and automation
• Proven competence in data processing of huge volume of data by SAS and use of different office tools, such as Excel and PowerPoint
• A mature self-starter with strong drive, solid analytic mind, remarkable problem-solving skills and good soft skills, including interpersonal, negotiation and project management
• Open-minded and receptive to different new ideas
• Excellent communication and presentation skills with good command of English and Chinese in both spoken and written. Fluent in Putonghua is an advantage
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Business Development and Information Technology
• Industries Banking, Capital Markets, and Financial Services

Referrals increase your chances of interviewing at Bank of China (Hong Kong) by 2x

Get notified about new Data Science Manager jobs in Hong Kong SAR .

Kwun Tong District, Hong Kong SAR 3 months ago

Kwun Tong District, Hong Kong SAR 2 months ago

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Join to apply for the (Senior) Customer Analytics & Data Science Manager (Modeling) role at Bank of China (Hong Kong)

Get AI-powered advice on this job and more exclusive features.

• Explore and create strategic solutions and actionable recommendations for the personal banking business by leveraging emerging AI technologies (e.g., Generative & Agentic AI, Reinforcement Learning, Machine Learning)
• Collaborate with cross-functional teams to understand business needs and translate them into technical solutions
• Develop and refine AI models to meet business objectives and regulatory requirements
• Identify and evaluate suitable AI vendors for specific use cases, managing escalations to ensure deliverables and timelines are met with excellence
• Proactively identify new business opportunities and targeting strategies powered by AI technology advancements
• Stay highly sensitive to the latest AI trends

• Explore and create strategic solutions and actionable recommendations for the personal banking business by leveraging emerging AI technologies (e.g., Generative & Agentic AI, Reinforcement Learning, Machine Learning)
• Collaborate with cross-functional teams to understand business needs and translate them into technical solutions
• Develop and refine AI models to meet business objectives and regulatory requirements
• Identify and evaluate suitable AI vendors for specific use cases, managing escalations to ensure deliverables and timelines are met with excellence
• Proactively identify new business opportunities and targeting strategies powered by AI technology advancements
• Remain highly sensitive to the latest AI trends

• Degree or above with major in Computer Science, Data Science, Information Systems, or related discipline
• 3+ years' experience in analytics, modeling, and machine learning/AI/Generative AI, with at least 1 year at managerial level
• Experience in Banking, Financial Services, or FinTech industry preferred
• Knowledge in embedding techniques, RAG, promptings, and LLM fine-tuning; involvement in search engine or recommendation system is a plus
• Experience in AI risk and control governance is a plus
• A mature self-starter with strong drive, motivation, good business sense, and understanding of the personal banking market
• Excellent interpersonal and communication skills, fluent in English and Chinese; Mandarin knowledge is advantageous

• Not Applicable

• Full-time

• Business Development and Information Technology

• Banking, Capital Markets, and Financial Services

Join to apply for the (Senior) Customer Analytics & Data Science Manager (Modeling) role at Bank of China (Hong Kong)

Get AI-powered advice on this job and more exclusive features.

• Explore and create strategic solutions and actionable recommendations for the personal banking business by leveraging emerging AI technologies (e.g., Generative & Agentic AI, Reinforcement Learning, Machine Learning)
• Collaborate with cross-functional teams to understand business needs and translate them into technical solutions
• Develop and refine AI models to meet business objectives and regulatory requirements
• Identify and evaluate suitable AI vendors for specific use cases, managing escalations to ensure deliverables and timelines are met with excellence
• Proactively identify new business opportunities and targeting strategies powered by AI technology advancements
• Stay highly sensitive to the latest AI trends

• Explore and create strategic solutions and actionable recommendations for the personal banking business by leveraging emerging AI technologies (e.g., Generative & Agentic AI, Reinforcement Learning, Machine Learning)
• Collaborate with cross-functional teams to understand business needs and translate them into technical solutions
• Develop and refine AI models to meet business objectives and regulatory requirements
• Identify and evaluate suitable AI vendors for specific use cases, managing escalations to ensure deliverables and timelines are met with excellence
• Proactively identify new business opportunities and targeting strategies powered by AI technology advancements
• Remain highly sensitive to the latest AI trends

• Degree or above with major in Computer Science, Data Science, Information Systems, or related discipline
• 3+ years' experience in analytics, modeling, and machine learning/AI/Generative AI, with at least 1 year at managerial level
• Experience in Banking, Financial Services, or FinTech industry preferred
• Knowledge in embedding techniques, RAG, promptings, and LLM fine-tuning; involvement in search engine or recommendation system is a plus
• Experience in AI risk and control governance is a plus
• A mature self-starter with strong drive, motivation, good business sense, and understanding of the personal banking market
• Excellent interpersonal and communication skills, fluent in English and Chinese; Mandarin knowledge is advantageous

• Not Applicable

• Full-time

• Business Development and Information Technology

• Banking, Capital Markets, and Financial Services

Join to apply for the Analyst, Business Intelligence role at United Asia Finance Ltd.

Get AI-powered advice on this job and more exclusive features.

• Reporting to Chief Analytics Officer and conduct regular customer analysis
• Support business growth through effective targeting and analyzing customer behavior
• Enhance campaign effectiveness by driving event-triggered marketing programmes
• Identify, analyze, and interpret patterns in complex data sets to provide business insights

• Reporting to Chief Analytics Officer and conduct regular customer analysis
• Support business growth through effective targeting and analyzing customer behavior
• Enhance campaign effectiveness by driving event-triggered marketing programmes
• Identify, analyze, and interpret patterns in complex data sets to provide business insights

• University graduate in Statistics, Mathematics, Business Analysis, or a related field
• Experience in business intelligence analysis or database marketing, preferably in the financial sector
• Solid experience in programming languages (e.g., Python, R, SQL)
• Experience in BI reporting tools (e.g., Tableau) is an advantage
• Strong analytical skills with business and numerical sense

• Competitive Basic Salary
• Double Pay
• Performance Bonus

• Annual Leave
• Birthday Leave
• Family-Friendly Leave
• Recreation Leave
• Marriage Leave
• Maternity Leave
• Paternity Leave
• Compassionate Leave

• Life and Accident Insurance Scheme
• Medical Benefits

• Comprehensive on-the-job training
• Learning Sponsorship
• Personal development and growth opportunities

• Diversified Interest Classes
• Company Outing
• Sponsored Gathering
• Marathon Running

Interested parties please send your CV indicating your current salary, expected salary, and availability to Human Resources Department by email to .

(Personal data collected will be treated in the strictest confidence and will be handled by authorized personnel for recruitment-related purposes only. Applicants who do not hear from us within 3 months may consider their application unsuccessful, and their data will be destroyed within 24 months of receipt.)

Join to apply for the Analyst, Business Intelligence role at United Asia Finance Ltd.

Get AI-powered advice on this job and more exclusive features.

• Reporting to Chief Analytics Officer and conduct regular customer analysis
• Support business growth through effective targeting and analyzing customer behavior
• Enhance campaign effectiveness by driving event-triggered marketing programmes
• Identify, analyze, and interpret patterns in complex data sets to provide business insights

• Reporting to Chief Analytics Officer and conduct regular customer analysis
• Support business growth through effective targeting and analyzing customer behavior
• Enhance campaign effectiveness by driving event-triggered marketing programmes
• Identify, analyze, and interpret patterns in complex data sets to provide business insights

• University graduate in Statistics, Mathematics, Business Analysis, or a related field
• Experience in business intelligence analysis or database marketing, preferably in the financial sector
• Solid experience in programming languages (e.g., Python, R, SQL)
• Experience in BI reporting tools (e.g., Tableau) is an advantage
• Strong analytical skills with business and numerical sense

• Competitive Basic Salary
• Double Pay
• Performance Bonus

• Annual Leave
• Birthday Leave
• Family-Friendly Leave
• Recreation Leave
• Marriage Leave
• Maternity Leave
• Paternity Leave
• Compassionate Leave

• Life and Accident Insurance Scheme
• Medical Benefits

• Comprehensive on-the-job training
• Learning Sponsorship
• Personal development and growth opportunities

• Diversified Interest Classes
• Company Outing
• Sponsored Gathering
• Marathon Running

Interested parties please send your CV indicating your current salary, expected salary, and availability to Human Resources Department by email to

(Personal data collected will be treated in the strictest confidence and will be handled by authorized personnel for recruitment-related purposes only. Applicants who do not hear from us within 3 months may consider their application unsuccessful, and their data will be destroyed within 24 months of receipt.)

Join to apply for the Director of Business Intelligence role at BTSE

Join to apply for the Director of Business Intelligence role at BTSE

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About BTSE

About BTSE

BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more. We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner.

About The Opportunity

The Director of Business Intelligence (BI) will lead the development and execution of the company’s BI strategy, driving data-driven decision-making across all business units. This role will oversee the design, implementation, and optimization of BI systems, processes, and teams to deliver actionable insights that align with organizational goals. The Director will collaborate with cross-functional leadership to enhance strategic planning, operational efficiency, and market competitiveness, with a focus on leveraging data to support growth in the industry

Responsibilities

• Strategic BI Leadership: Develop and execute a comprehensive BI strategy tailored to the business objectives, ensuring alignment with market dynamics and organizational priorities.
• Deep Business Understanding: Leverage in-depth knowledge of the crypto exchange business, including trading, market trends, and regulatory requirements, to provide relevant and impactful data insights that drive decision-making.
• Cross-Functional Collaboration: Act as the primary liaison with Business Operations (BO) and Product teams, translating business needs into data-driven solutions and fostering strong communication to ensure alignment and actionable outcomes.
• Task Management and Delegation: Assign and oversee data requests from BO and other stakeholders, tasking Data Analysts (DA) and Data Visualizers (DV) to generate insights, dashboards, and reports, while ensuring timely and accurate delivery.
• Team Leadership and Coordination: Manage and mentor a team of Data Analysts, Data Visualizers, and Data Scientists, fostering collaboration across these functions to deliver cohesive BI solutions, including advanced analytics, data models, and visualizations.
• Stakeholder Communication: Present complex data insights and recommendations to C-suite executives, BO, and Product teams in a clear and actionable manner, serving as the voice of data within the organization.
• Continuous Improvement: Drive innovation in BI processes, tools, and methodologies, staying ahead of the industry trends and emerging technologies to enhance data capabilities and team performance.
  
  

• Bachelor’s or Master’s degree in Data Science, Business Analytics, Computer Science, or a related field.
• Experienced in business intelligence, data analytics, or related roles, with experience in a leadership position.
• Proven expertise in BI tools and data platformsUnderstanding of the cryptocurrency, blockchain, or fintech industries, with experience analyzing market and customer data in these sectors.
• Exceptional leadership and team management skills, with a track record of building and scaling high-performing teams.
• Advanced knowledge of data modeling, ETL processes, SQL, and programming languages such as Python or R.
• Excellent communication skills, with the ability to translate complex data insights into actionable business strategies for non-technical stakeholders.
• Experience with data governance, compliance, and security standards, particularly in regulated industries.
• Strategic mindset with a focus on driving business outcomes through data-driven insights
  
  

• Competitive total compensation package
• Various team building programs and company events
• And many more! Apply and let us tell you more!
  
  

• Seniority level Director

• Employment type Full-time

• Job function Business Development and Sales

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Join to apply for the Asia Business Intelligence Specialist role at Anthesis Group

2 days ago Be among the first 25 applicants

Join to apply for the Asia Business Intelligence Specialist role at Anthesis Group

Department: ESG & Reporting : ESG & Reporting

Location: Hong Kong

Description

Candidates should have proven experience working in a fast-paced research environment, excellent qualitative analytical skills, and a track record of producing high quality research for use in a commercial setting. Candidates should have a strong knowledge of the region’s business and political environments, as well as an innate sense of curiosity about international affairs, public policy and global markets more generally.

Key Responsibilities

The exact responsibilities will vary depending on the role offered. However, we broadly look for the below skills when considering applicants for all our positions:

• Manage complex open source and human intelligence-led investigative assignments (including pre-transactional integrity due diligence checks and other bespoke investigations);
• Write concise and cogent reports that weave in research findings with an in-depth contextualized analysis of key issues and other pertinent findings;
• Deliver written and verbal briefings to senior management and clients on research findings;
• Prepare proposals for new business;
• Support the development of Anthesis Business Intelligence’s human source network in Asia; and
• Once comfortable with Anthesis Business Intelligence’s house style and research methodologies, assist in training new team members and proofreading reports.
  
  

• Fluency reading and writing English in a commercial context and at least one key regional language;
• 1-6 years’ full-time post-graduate work experience in the corporate intelligence industry and/or another relevant investigative background;
• Experience using open source research tools such as LexisNexis and Factiva, as well as regional and language-specific databases and media sources;
• Ability to plan and manage multifaceted research projects from the proposal stage to delivering our work to the client;
• A working knowledge of financial, commercial and legal concepts;
• A bachelor’s degree in a relevant field from an accredited university; and
• Professional proficiency using Microsoft Office Suite.
  
  

• A keen interest in Asian and international affairs and business;
• Outstanding communication and interpersonal skills;
• Ability to work both independently and as part of a team;
• A proactive, can-do mindset and willingness to work outside job specifications when required;
• An ability to thrive under pressure and work to tight deadlines;
• Maintain a high level of professionalism in all areas of work; and
• Respond well to development feedback.

• Seniority level Executive

• Employment type Full-time

• Job function Business Development and Sales

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Get notified about new Business Intelligence Specialist jobs in Hong Kong, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 1 week ago

Shenzhen, Guangdong, China CN¥15,000.00-CN¥5,000.00 1 year ago

Shenzhen, Guangdong, China CN 20.00-CN 20.00 1 year ago

Kwun Tong District, Hong Kong SAR 6 days ago

Shenzhen, Guangdong, China CN 5,000.00-CN 5,000.00 1 year ago

Shenzhen, Guangdong, China CN 1,000.00-CN 8,000.00 1 year ago

Shenzhen, Guangdong, China CN 8,000.00-CN 5,000.00 2 years ago

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