What Jobs are available for Customer Analytics in Hong Kong?

Responsibilities:

• Collaborate with business teams to identify business insight from data, covering the entire customer engagement journey, including acquisition, on-boarding, usage growth and retention/anti-attrition for the entire spectrum of personal banking products/services
• Proactively engage business teams to understand their business problems
• Formulate an innovative analytic framework to effectively study the data with customer centric perspective
• Explore the data, identify the business insight and consolidate the findings into an easy to understand structure
• Present the findings to senior management and business
• Develop and manage different portfolio management reports to effectively monitor the business

Requirements:

• Degree holder with major in quantitative, numerical science, computer science or related disciplines
• At least 5 years relevant working experience, preferably in financial services industry with proven track record and exposure in customer analysis, database marketing, report tracking and automation
• Proven competence in data processing of huge volume of data by SAS and use of different office tools, such as Excel and PowerPoint
• A mature self-starter with strong drive, solid analytic mind, remarkable problem-solving skills and good soft skills, including interpersonal, negotiation and project management
• Open-minded and receptive to different new ideas
• Excellent communication and presentation skills with good command of English and Chinese in both spoken and written.  Fluent in Putonghua is an advantage

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here.

• Collect customer behavior and data using various tools and sources, including in-store surveys, feedback from stores, and interactive customer sessions, ensuring the data is relevant and suitable for analysis.
• Gather feedback and information from customers worldwide, including product reviews, survey responses, chatbot interactions, social media comments, and inquiries to customer service.
• Organize and analyze this data promptly to inform decisions related to products, stores, marketing, and services. We're seeking leaders who can drive business process transformations based on customer insights.
• Focus on product development, store enhancements, marketing strategies, and service improvements derived from customer reviews and emerging trends.
• Utilize technology to collect and analyze data from product reviews, customer feedback, surveys, and social media. Conduct user tests and offline discussions for further insights.
• Accelerate decision-making across relevant departments through quantitative and qualitative analysis, ensuring that products align with customer demand.
• Capture customer data through innovative services such as chatbots, Interactive Voice Response (IVR), and size measurement tools. These advanced services enable us to gather extensive data from global customers that was previously inaccessible.
• Identify insights to drive service improvements and create new demand through thorough analysis.

• Ability to comprehend consumer and business needs and translate them into actionable steps.
• Confidently communicate and collaborate with key stakeholders in branding and commercial teams.
• Self-motivated with strong communication and interpersonal skills.
• Enhance data collection from stores and consumers by initiating campaigns.
• Possess professional survey design skills to create effective surveys that yield valuable business data.
• Proven analytical skills with a passion for applying them to complex situations.
• Familiarity with Hong Kong consumer behavior and the digital landscape is an advantage.
• Capable of driving change by influencing, inspiring, and collaborating with others.
• Experience in retail or FMCG is a plus.

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits ) , Culture ), & Career Development ).

Responsibilities:

Customer Strategy and Analytics:

• Support the development and implementation of customer strategies aligned with business goals, translating business questions into quantitative analyses to guide decision-making.
• Conduct in-depth customer analysis to understand customer profiles, behaviors and trends, generating actionable insights to identify opportunities for customer growth and retention.
• Evaluate customer campaign performance by analysing key metrics and customer responses, providing business insights to improve campaign effectiveness and support test-and-learn initiatives.
• Perform ad hoc data analyses and support related projects as required.

Power BI Dashboard Development and Monitoring:

• Define relevant KPIs and key metrics for Customer Dashboard and CRM Dashboard to measure business performance and progress.
• Design, develop, maintain and enhance dashboards to track key customer metrics and CRM campaign performance, enabling informed decision-making and strategic planning.

CRM Campaign Targeting:

• Collaborate with business stakeholders to refine customer segmentation and targeting criteria for CRM campaigns.
• Identify opportunities to expand the CRM reach and improve campaign targeting strategies.
• Support in data extraction and preparation for CRM campaign targeting efforts.

Fostering a Data-Driven Environment and AI Adoption:

• Provide data support to promote a data-driven culture within Marketing department for the purpose of deriving business insights.
• Stay updated, explore and recommend AI and emerging technologies for CRM and data analytics.

Qualifications:

• Degree in Data Analytics, Computer Science, Mathematics, Statistics or related subjects
• 5 years of relevant work experience, preferably in financial services or consulting firms focusing on CRM, data and analytics
• Proven experience with data visualization tools (e.g. Power BI, Tableau, etc.) and data mining tools (e.g. SQL, Python, etc.)
• Strong analytical and problem-solving skills, with the ability to communicate insights effectively to business stakeholders
• Attention to detail, self-motivated, proactive, and with a positive attitude
• Experience with Databricks and Salesforce Marketing Cloud is a plus
• Good command of English, Cantonese and preferably Mandarin

Responsibilities

• Support regular / ad-hoc business analysis and marketing campaigns of the bank
• Assist to conduct productivity, branch scorecard and branch portfolio analysis to facilitate sales planning and branch optimization
• Assist the development of customer/ product level strategy by providing data/ analysis driven insight.
• Work closely with cross-functional units (e.g. product teams, frontline units) to understand their analytic needs and develop right solution for them, work closely with IT to identify and execute data analytics requirement
• Streamline and automate internal processes to ensure efficient and effective data generation and analytics
• Follow up with Sales Management team as well as Branch on their sales performance and improve sales efficiency and uplift productivity
• Undertake ad-hoc tasks as assigned, participate in system enhancement UAT and assigned projects

Requirements

• Degree holder or above in Statistics, Mathematics, Business Analytics or Information Technology related discipline.
• Minimum 5 years of relevant experience in data analytics, preferably in Banking, Financial Services or FinTech industry
• Proficient in big data / machine learning / predictive modelling using SQL, SAS, Python or other analytical tools for model development
• Good interpersonal skills with strong business sense so as to communicate analytical subjects effectively with various business units including non-technical counterparts
• Strong analytical, project management and problem solving skills
• Mature, proactive and able to work independently
• Experienced in CRM system is a plus
• Good command of both written and spoken English and Chinese, including Putonghua

More experienced candidate would be considered for higher position

We offer competitive remuneration commensurate with candidate's background.  If you look for a friendly and harmonious working environment with steady career progression, here is the right opportunity for you.  Please submit your full resume with current and expected salary to the Human Resources Division by clicking "APPLY NOW" or visiting 

We are an equal opportunity employer.

Applicants who are not contacted within 8 weeks may consider their application unsuccessful. Applications may be retained for 24 months for consideration of other suitable openings.

All personal data collected will be used for recruitment related purposes strictly in accordance with the Bank's personal data policies, a copy of which will be provided upon request by contacting our Personal Data Compliance Officer.

Responsibilities

• Support regular / ad-hoc business analysis and marketing campaigns of the bank
• Assist to conduct productivity, branch scorecard and branch portfolio analysis to facilitate sales planning and branch optimization
• Assist the development of customer/ product level strategy by providing data/ analysis driven insight.
• Work closely with cross-functional units (e.g. product teams, frontline units) to understand their analytic needs and develop right solution for them, work closely with IT to identify and execute data analytics requirement
• Streamline and automate internal processes to ensure efficient and effective data generation and analytics
• Follow up with Sales Management team as well as Branch on their sales performance and improve sales efficiency and uplift productivity
• Undertake ad-hoc tasks as assigned, participate in system enhancement UAT and assigned projects

Requirements

• Degree holder or above in Statistics, Mathematics, Business Analytics or Information Technology related discipline.
• Minimum 5 years of relevant experience in data analytics, preferably in Banking, Financial Services or FinTech industry
• Proficient in big data / machine learning / predictive modelling using SQL, SAS, Python or other analytical tools for model development
• Good interpersonal skills with strong business sense so as to communicate analytical subjects effectively with various business units including non-technical counterparts
• Strong analytical, project management and problem solving skills
• Mature, proactive and able to work independently
• Experienced in CRM system is a plus
• Good command of both written and spoken English and Chinese, including Putonghua

More experienced candidate would be considered for higher position

We offer competitive remuneration commensurate with candidate's background.  If you look for a friendly and harmonious working environment with steady career progression, here is the right opportunity for you.  Please submit your full resume with current and expected salary to the Human Resources Division by clicking "APPLY NOW" or visiting 

We are an equal opportunity employer.

Applicants who are not contacted within 8 weeks may consider their application unsuccessful. Applications may be retained for 24 months for consideration of other suitable openings.

All personal data collected will be used for recruitment related purposes strictly in accordance with the Bank's personal data policies, a copy of which will be provided upon request by contacting our Personal Data Compliance Officer.

Pinpoint Asia is pleased to announce a new opportunity with our esteemed client, a key financial body central to Hong Kong's financial industry. We are searching for a talented and analytical
Business Intelligence (BI) Developer
to transform complex data into powerful, actionable insights.

This role is perfect for a data professional who is passionate about building end-to-end analytics solutions and wants to work with meaningful datasets. You will be joining a team that plays a crucial part in the organization's data-driven decision-making processes.

As the BI Developer, you will be instrumental in designing and deploying the reports, dashboards, and data processes that support critical regulatory and operational functions, making a tangible impact on the organization's mission.

What You'll Be Doing

Your primary focus will be on designing, developing, and maintaining the full spectrum of BI solutions.

• Develop End-to-End BI Solutions:
  You will take charge of designing and deploying cutting-edge Business Intelligence solutions, including creating interactive reports and dashboards with Power BI, building robust ETL processes using SSIS, and developing Proof of Concepts (PoCs) to showcase new capabilities.
• Engage with Stakeholders:
  You will collaborate closely with internal IT teams and business stakeholders to gather requirements, understand their data challenges, and translate complex needs into effective and intuitive analytics solutions.
• Ensure Documentation Integrity:
  Create and maintain comprehensive technical documentation for all BI reports, data models, and ETL workflows, ensuring clarity, accuracy, and maintainability for the team.

What You'll Bring

We are looking for a seasoned BI professional with a strong technical foundation and a collaborative mindset.

Experience & Qualifications:

• A university degree or professional qualification in Information Technology, Computer Science, or a related discipline.
• A minimum of
  3 years
  of substantial, hands-on experience in a Business Intelligence, Data Engineering, or Data Analytics role.
• Familiarity with the financial services industry or regulatory environments would be a distinct advantage.

Your BI & Data Skillset:

• Microsoft BI Stack:
  Proven expertise in developing solutions with
  Microsoft Power BI, SSIS, SSRS, and SSAS.
• Advanced Excel:
  Strong skills in
  Excel Power Query
  and
  Power Pivot
  for complex data manipulation and analysis.
• ETL & Database:
  Solid experience designing ETL processes and working with tools like
  C#/.NET
  . You must be proficient in writing and optimizing complex
  SQL queries, stored procedures, and functions
  .
• Data Modelling:
  A strong grasp of data modelling principles, particularly
  dimensional data modelling concepts
  .
• Database Versatility:
  Familiarity with
  Oracle PL/SQL
  development and performance tuning is highly desirable.
• Broad Technical Knowledge (Bonus):
  Exposure to other development stacks such as
  Java, Spring Boot, or ReactJS
  would be a plus.

Personal Attributes:

• An active team player with strong analytical, interpersonal, and communication skills.
• Excellent command of written and spoken
  English and Chinese
  .
• A strong sense of responsibility, meticulous attention to detail, and impeccable integrity.

Job Description:

• Collect, analyze, and document requirements for a new Business Intelligence System (BIS)
• Create workflows, data models, and reporting structures for the BIS that meet business needs
• Develop both functional and technical specifications for the BIS
• Collaborate with vendors on system design, testing, and implementation
• Assist with ETL processes to maintain data quality, accuracy, and consistency in reporting
• Prepare and review documentation for the BIS, including system analysis, design, workflow, user acceptance testing, training materials, and operation procedures

Job Requirement :

• Bachelor Degree in Computer Science or relevant fields
• Solid experience in BI development, System Analysis and ETL process
• Solid experience in system implementation, workflow design and UAT
• Good communications in Cantonese and English

Department:
ESG & Reporting : ESG & Reporting

Location:
Hong Kong

Description
Anthesis Business Intelligence prides itself as operating as one consolidated practice. Whilst the focus of this role would be on growing our Hong Kong business, each practitioner is expected to take a business-wide approach to their role. To this extent, we would expect the candidate to:

• Assist with quality controlling work across Business Intelligence, even where it falls outside of their core regional focus.
• Lead by example, readily offering help where required, providing support and encouragement to the team and contributing to an inclusive, transparent and cohesive working culture.
• Able to work across jurisdictions as required by the business and demonstrate a positive and supportive attitude towards getting involved with work in other parts of the practice.

Actively involved in on-the-job training for junior team members, supporting development and knowledge building in areas pertinent to both their jurisdiction and practice area as well as the wider business.

Key Responsibilities
CLIENT ENGAGEMENT
The candidate will be expected to run key Business Intelligence client accounts in Hong Kong – with the following responsibilities:

• Build personal relationships with contact points at client organizations;
• Lead client communications for all projects acting as the key point of contact and ensuring all questions are answered promptly and in full.
• Responsible for quality controlling all client deliverables ensuring that each project – and any related updates and calls – are of the highest quality.
• Demonstrate a nuanced understanding of our clients and the industries they operate in, using expertise to manage challenges and limitations as well as capitalize on the opportunities of a client request.
• Manage difficult conversations with clients, handling issues, challenges and pushback in a timely fashion and with an appropriate tone to manage critical feedback while maintaining strong client relationships.

BUSINESS DEVELOPMENT
The candidate will be expected to drive business development in Hong Kong through:

• Identifying new opportunities to grow existing clients by capturing additional Business Intelligence revenue and cross selling wider Anthesis ESG service lines.
• Attend conferences, webinars and networking events to grow the Anthesis brand locally.
• Produce content in the form of articles, media appearances and speaking roles to drive our market presence in Hong Kong.
• Shows an active curiosity in the regions, industries and service lines in which Anthesis is active to identify opportunities for the team.

PEOPLE MANAGEMENT AND TRAINING
The candidate will be expected to build capacity and resilience in the Hong Kong team to meet growth targets by:

• Overseeing the Hong Kong team, ensuring that work is effectively managed and maintaining regular communication with juniors to ensure their research is on track and in line with client requirements.
• Mentoring and supporting the team upskilling them in research, project management and communications – including mid-level colleagues who themselves will be taking on more training and management responsibilities.
• Taking on formal line management responsibility for certain members of the Hong Kong team, supporting their career development and progress.

OFFICE MANAGEMENT AND OPERATIONAL OVERSIGHT

• The candidate will be expected to work with enabling functions where necessary to ensure the smooth running of the office, and assist with related HR and other back office needs where required.

Skills, Knowledge & Expertise

• With 8-10 years+ working in Business Intelligence in Asia Pacific at a reputable Chambers-ranked peer firm – preference to candidates already based in Hong Kong, though consideration will be given to those in other regional business hubs and/or internationally (e.g. London) but whose primary focus is Asia.
• Fluency or advanced language skills in at least one regional language – with a preference for Chinese, though other relevant languages will be considered.
• Demonstrable track record leading and building Business Intelligence practices in Asia – including, but not limited to, business development, senior client account management, training, hiring and people management.
• Expressed interest in Anthesis' wider ESG service lines – note it is not a requirement to have pre-existing knowledge of these service lines, but the candidate must show an interest in learning about and ultimately selling services from across the business.
• Ability to work flexibly and collaboratively with a global team, across hybrid settings and timezones.

*About us *

Topo Solutions is a next-gen supply chain platform for cloud-based remote collaboration, process automation, and advanced analytics for Global Top 10 Retailers & Brands as well as SMEs.

We are a profitable, hypergrowth SaaS Scale-Up with a clear vision and we are looking for open-minded, proactive people with a strong sense of customer-centricity, responsibility, fast learning ability, and passion for cutting-edge technologies.

We are looking for a talented BI Engineer to join our team. This is your chance to still get in early and help shape the type of tech company you always wanted to work for.

*Role Responsibilities *

• Translate business requirements or user stories into interactive, visually appealing and performant dashboards using Power BI
• Maintain and support BI and reporting activities for both internal and external stakeholders
• Work in customer projects to develop and approve requirements
• Continuously prioritise the backlog, define release scope
• Support creation of test plans, testing and production releases
• Explore ways to enhance data quality, reliability, and automation
• Write documentation
• Assist in ad-hoc projects whenever required

*What we'd like to see in our ideal candidate *

• Bachelor's degree or above in computer science, mathematics, statistics, or in a related quantitative field of study
• 2-5 years of experience in data analytics/analysis, 2+ years using Power BI
• Excellent skills in Power BI; ability to create complex, interactive, and visually appealing dashboards
• Expertise in DAX, Power Query M programming is a plus
• The ability to collect, clean, aggregate, map and design data and their resulting visualisations
• Strong understanding of SQL Databases, and associated Data Management workflows
• Good SQL skills; Understand data and query optimisation, query profiling, and query performance monitoring tools and techniques
• Self-starter with the ability to work independently, prioritise and accomplish tasks without constant supervision
• Strong verbal and written communication skills in English

*Our Offer for you *

• Great working environment
• Motivated, fun and diversified team
• Continuous learning
• Very competitive salary
• Flexible working hours with work from home options
• Work from anywhere – three working weeks per year
• Lots of room to grow into bigger roles
• A nice, spacious office with sea view

Work with us to provide the most leading-edge supply chain technology to industry champions. Let us together change the way how global supply chains are managed, let us make it better, more efficient, and especially more sustainable

I want this job

Or email with your resume. Openings don't match your skill set? Be proactive and tell us why you belong at Topo Solutions.