What Jobs are available for Customer Engagement in Hong Kong?

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This Customer Engagement Specialist serves as the primary representative for our client's eCommerce platform, embodying the essence of a prestigious lifestyle brand across various communication channels (phone, email, social media, etc.). This role handles inquiries related to services, sales, and post-purchase support, ensuring alignment with our client's high standards of excellence while delivering a sophisticated, personalized customer experience in a dynamic environment.

What is your mission?

Customer Interaction & Experience

Manage incoming and outgoing customer communications, providing detailed information about our offerings, collecting feedback, and addressing inquiries about product availability, features, and services.

Foster meaningful customer relationships through tailored engagement strategies.

Collaborate with the support team to manage after-sales processes, including repairs.

Sales & Performance

Drive sales and achieve targets through professional and engaging customer interactions across all channels.

Utilize effective communication and persuasion skills to understand customer needs and close transactions.

Data & System Management

Accurately process data within internal systems while adhering to strict data privacy protocols.

Escalate critical system issues and provide insights to the team lead for platform improvements.

Support testing and optimization of digital tools, contributing to system enhancements.

Brand & Market Awareness

Stay informed about brand initiatives, including events, customer engagement programs, and media campaigns, to connect with customers effectively.

Maintain a general understanding of market trends and competitors.

Professional Standards & Insights

Adhere to company guidelines, upholding a polished and professional image.

Monitor and report customer satisfaction trends to the team lead for continuous improvement.

Who are we looking for?

Fluent in English, Cantonese, and Mandarin, with strong written proficiency in Chinese and English.

Customer-focused with a passion for sales and relationship-building.

Diligent, adaptable, courteous, and a strong team collaborator.

Experience in retail sales or customer service, preferably in a premium or luxury setting

Background in e-commerce or contact center operations.

Proficient in MS Office and familiar with customer engagement tools (e.g., CRM platforms).

Flexibility to work varied shifts, including weekends and public holidays.

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

A positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards

We offer a competitive remuneration package and attractive terms to the right candidate. Interested parties, please send the CV with the expected salary & available date to the HR Department by clicking " Apply Now ".

Company address:

Room 1001, 10/F, Block A, Sea View Estate, 2-8 Watson Road, North Point, HK.

12/F, South Asia Commercial Center, 64 Tsun Yip Street, Kwun Tong, Hong Kong.

所提供的個人資料絕對保密及只作招聘用途

All information provided will be treated in strict confidence and used for recruitment purpose only.

Full-time

We are AMS. We are a talent solution business. We help our clients to attract, engage and retain the talent they need for business success. Our solutions are delivered by our experts who live our passionate, bold, and authentic values. The ultimate aim is to help clients around the world to create workforce that are fluid, resilient, diverse, and differentiated. We call this true workforce dexterity – and we're here to help you achieve it.

Our client, a leading multi-national company is now seeking for high caliber candidates to join their growing team. The team provides premium customer service to fulfill customers' needs across different financial services and wealth management products. If you are looking for a new career opportunity and challenge in financial services industry, apply now.

Responsibilities

Handle customers' enquiries via various online platforms

Identify customers' needs and expectations, providing financial advisory services

Provide one-stop service to customers for enhancing the customer engagement level

Collaborate with internal teams to efficiently resolve customer requests and issues

Drive internal process improvement for better customer engagement

Requirements

High Diploma Holder, equivalent or above

Good command of written and spoken Cantonese, English and Mandarin

Good communication and interpersonal skills

1 to 2 years' work experience

Banking experience is not a must, fresh graduates are welcome

Candidates with hotels, hospitality, concierge, lounge, club house, membership and frontline experiences are also welcome to transit your capability to new career height

Benefits

Comprehensive training

18 days paid annual leave, plus additional paid leave

Family medical and dental

Career development opportunities

Hybrid working

Highly flexible, diverse and purposeful workspaces

Full-time,Permanent

The position of Director - Customer Engagement & Partnership requires a strategic leader with a strong understanding of the financial services industry, particularly in banking and financial services. You will drive consumer-focused initiatives and contribute to the growth and development of innovative solutions.

Client Details

The hiring company is a large organization within the financial services industry, offering a wide range of services and solutions to meet the needs of its diverse client base. It is known for fostering innovation and delivering impactful results in a competitive market.

Description

1. Lead B2C customer engagement strategies across Hong Kong and Southeast Asian markets, driving growth and retention.
2. Develop and manage strategic partnerships with financial institutions (FIs), virtual banks, and fintech platforms to expand customer reach.
3. Design and execute customer-centric campaigns that enhance brand loyalty and drive product adoption.
4. Oversee product positioning and go-to-market strategies for consumer lending products, including unsecured loans and mortgage loans.
5. Collaborate cross-functionally with marketing, product, and analytics teams to optimize customer journeys and engagement metrics.
6. Monitor market trends and competitor activities to identify new partnership opportunities and customer engagement innovations.

Profile

• Proven experience in B2C sales and partnership development, especially within financial services and digital banking ecosystems.
• Deep understanding of consumer lending products, including unsecured personal loans and mortgage solutions.
• Strong leadership and team management skills, with a track record of leading regional teams across Hong Kong and Southeast Asia.
• Excellent communication and stakeholder management abilities, capable of influencing senior partners and internal executives.

Job Offer

• Attractive benefits package, including holiday leave and performance incentives.
• Opportunities for professional growth and development in the financial services industry.
• A collaborative and innovative work culture that values strategic thinking.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Hayley Law on

Responsibilities

• Conduct post-sales and welcome calls to meet regulatory and compliance standards

• Assist with audit investigations and policy confirmation calls

• Resolve customer complaints and coordinate with different internal units

• Gather and report call findings and customer feedback/insights for service and product enhancement

• Draft scripts and written responses for ad hoc/case-specific audit call

• Help meet service level, QA, and performance targets

• Monitor campaign progress and report issues

• Issue customer correspondence and fulfilment materials

Requirement:

• HKCEE or above with at least 3 years of experience in insurance industry

• Experienced in handling hotline and complaint handling

• Passed in IIQE Paper 1, 2, 3, and 5

• Strong communication skills in Mandarin and English

• Supervisory experience is an advantage

• Self-motivated and able to work independently

If you are interested in this position, please send your updated resume with details of work experience and contact number to us by clicking "APPLY NOW". OR you might contact Ella Chow at for further discussion.

Our client, a leading multi-national company is now seeking for high caliber candidates to join their growing team. The team provides premium customer service to fulfill customers' needs across different financial services and wealth management products. If you are looking for a new career opportunity and challenge in financial services industry, apply now.

Responsibilities

• Handle customers' enquiries via various online platforms
• Identify customers' needs and expectations, providing  financial advisory services
• Provide one-stop service to customers for enhancing the customer engagement level
• Collaborate with internal teams to efficiently resolve customer requests and issues
• Drive internal process improvement for better customer engagement

Requirements

• High Diploma Holder, equivalent or above
• Good command of written and spoken Cantonese, English and Mandarin
• Good communication and interpersonal skills
• 1 to 2 years' work experience
• Banking experience is not a must, fresh graduates are welcome
• Candidates with hotels, hospitality, concierge, lounge, club house, membership and frontline experiences are also welcome to transit your capability to new career height

Benefits

• Comprehensive training
• 18 days paid annual leave, plus additional paid leave
• Family medical and dental
• Career development opportunities
• Hybrid working
• Highly flexible, diverse and purposeful workspaces

AMS現正為一間跨國企業招聘「尊尚客戶服務主任」,無需聯絡新客戶 (cold call) ,晉升階梯清晰,具發展前景。

歡迎酒店、前線服務、高級會籍服務、後勤服務人才申請,轉職尋覓新機遇。

職責

• 解答企業尊尚客戶查詢,提供產品及服務滿足需求
• 五天工作,輪休

工作地點:油尖旺

薪酬及福利

• 月薪可達HK$20,000以上
• 惠及家人及員工醫療福利
• 具競爭力員工薪酬
• 靈活舒適工作環境 (可安排在家工作)

要求

• 香港中學會考 (HKCEE) 或香港中學文憑試(HKDSE)五科及格 (包括數學、中文或英文),同等或以上學歷 (如副學士)
• 良好廣東話、英語、普通話會話及聽寫能力

Our client, a leading multi-national company is now seeking for high caliber candidates to join their growing team. The team provides premium customer service to fulfill customers' needs across different financial services and wealth management products. If you are looking for a new career opportunity and challenge in financial services industry, apply now.

Responsibilities

• Handle customers' enquiries via various online platforms
• Identify customers' needs and expectations, providing  financial advisory services
• Provide one-stop service to customers for enhancing the customer engagement level
• Collaborate with internal teams to efficiently resolve customer requests and issues
• Drive internal process improvement for better customer engagement

Requirements

• High Diploma Holder, equivalent or above
• Good command of written and spoken Cantonese, English and Mandarin
• Good communication and interpersonal skills
• 1 to 2 years' work experience
• Banking experience is not a must, fresh graduates are welcome
• Candidates with hotels, hospitality, concierge, lounge, club house, membership and frontline experiences are also welcome to transit your capability to new career height

Benefits

• Comprehensive training
• 18 days paid annual leave, plus additional paid leave
• Family medical and dental
• Career development opportunities
• Hybrid working
• Highly flexible, diverse and purposeful workspaces

AMS現正為一間跨國企業招聘「尊尚客戶服務主任」,無需聯絡新客戶 (cold call) ,晉升階梯清晰,具發展前景。

歡迎酒店、前線服務、高級會籍服務、後勤服務人才申請,轉職尋覓新機遇。

職責

• 解答企業尊尚客戶查詢,提供產品及服務滿足需求
• 五天工作,輪休

工作地點:油尖旺

薪酬及福利

• 月薪可達HK$20,000以上
• 惠及家人及員工醫療福利
• 具競爭力員工薪酬
• 靈活舒適工作環境 (可安排在家工作)

要求

• 香港中學會考 (HKCEE) 或香港中學文憑試(HKDSE)五科及格 (包括數學、中文或英文),同等或以上學歷 (如副學士)
• 良好廣東話、英語、普通話會話及聽寫能力

Job Description

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Customer Value Management is vital in maintaining HSBC's position as a provider of world-class wealth and personal banking solutions, directing business development with a focus on customers. The team works to ensure the most appropriate pricing, products and promotions are directed to the most relevant customers, concentrating on building value, treating customers fairly and creating a superb customer experience.

We are currently seeking a high calibre professional to join our team as a
Customer Experience & Relations Manager.
Principal Responsibilities

• Handle escalated complaints from various channels via an end-to-end process from complaint classification, review, investigation, resolution recommended to communications with customers concerned.
• Resolve customer complaints and build customer loyalty to ensure relationship retention and uphold the Bank integrity and good reputation.
• Maintain service excellence and effectiveness in interacting with customers in a professional manner including verbal and written communications.
• Ensure the complaint handling meeting the internal quality and control standards plus regulatory requirements.
• Collect and report customer pain points and recommend customer journey enhancements to uplift customer experience and pre-empt customer complaints.
• Share best practices of complaint handling with other customer facing colleagues
• Undertake speedy actions to minimize impacts of incidents affecting respective daily operations and business activities.
• Proactively instill HSBC core values and business principles.

Requirements

• University degree in a related discipline or relevant experience.
• Work experience in financial institutions including good exposure to complaint handling tasks and customer facing experience.
• Familiar with retail and wealth management products and services plus and related operations preferred.
• Customer centric mindset, strong business sense plus positive and sincere work attitude
• High degree of personal drive and resilience.
• Excellent written and verbal communication skills including fluent in English, Cantonese and Putonghua.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

*The Department *
The Customer Strategy, Insights, and Innovation (CSII) Division is dedicated to cultivating customer-centric capabilities across the Club ecosystem and shaping customer strategies that drive business growth. Through a data-driven approach, the Division strives to achieve a 360-degree understanding and insights of owners, members and wagering customers, enabling the seamless design of end-to-end customer experiences across online and offline channels (Racecourses and Off-course Betting Branches). This is achieved by integrating Clubwide customer data onto a unified platform, creating a single view of our customers that empowers us to deliver personalised offers and unique experiences.

The job holder is responsible for supporting strategies formulation to achieve the business target of increased designated group of customers' wagering turnover and enhanced customer satisfaction using business analytics and CRM programs.

*The Job *
You will

• Assist Manager to formulate strategy, business and marketing plans for designated customer group in the areas of racing tourism; also assist to drive and coordinate for intended customer experiences through managing the entire implementation and execution of tourist program
• Develop and execute marketing campaigns, including strategic marketing partnership and racecourse attendance drive programs; also evaluate and analyse program/event effectiveness
• Build and maintain strong relationships with local tourism operators , government agencies and community group to expand our racecourse offering and tourism product outreach
• Develop, design and execute strategic plans to expand tourism , focusing on specific geographic areas or niche markets
• Identify and pursue new business opportunities, and cooridinate with partners on joint initiatives and marketing effort
• Compile and analyze data on tourism trends, visitors numbers & economic impact to identify new opportunities and inform strategies
• Ensure compliance with Responsible Gambling Policy and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club's businesses
• Undertake other duties as assigned by Line Manager

About You
You should have

• A bachelor's degree in Marketing , Business or Tourism Management
• A minimum 5 to 8 years of working experience in tourism development, hospitality related field
• Strong project management skills , including the ability to manage multiple project simultaneously
• Excellent negotiation and partnership building skills
• Experience in end-to-end customer programme development
• Experience in tourism development product
• Strong analytical and strategic thinking abilities
• Understanding of tourism landscape in China, Asia and International market

*Terms of Employment *
The level of appointment will be commensurate with qualifications and experience.

*How to Apply *
Please submit your resume with expected salary by clicking the Apply Now button.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.