53 Customer Experience jobs in Hong Kong

Join to apply for the Customer Experience Manager / Assistant Customer Experience Manager role at Bank of China (Hong Kong)

Join to apply for the Customer Experience Manager / Assistant Customer Experience Manager role at Bank of China (Hong Kong)

Direct message the job poster from Bank of China (Hong Kong)

• Promote and implement customer-centric model in Personal Banking Business by leading customer journey mapping and best-in-class user experience design
• Partner with customer segments, product and channel managers to design and optimize end-to-end customer journeys using Design Thinking as well as bringing in the latest market tools, identify pain points, moments of truth and areas for opportunity to ensure delivery of quality, seamless and consistent experience at every interaction and touchpoint
• Plan and execute user research using a variety of methods, synthesize insights to identify opportunities for product improvement and innovation, and translate user insights into actionable design decisions and product roadmaps
• Craft customer journey map, prepare interactive prototype, conduct CX review on user experience and customer communications prior to new products/ service launch to ensure meeting of standards
• Understand customer needs and pain points, gather feedback, analyze data, translate customer voice into strategies to improve Net Promoter Score, enhance satisfaction and loyalty
• Stay up-to-date with industry trends, best practices, testing tools and emerging technologies in customer experience design, product design and user research
• Provide support to ad hoc projects/tasks as assigned
  

• Promote and implement customer-centric model in Personal Banking Business by leading customer journey mapping and best-in-class user experience design
• Partner with customer segments, product and channel managers to design and optimize end-to-end customer journeys using Design Thinking as well as bringing in the latest market tools, identify pain points, moments of truth and areas for opportunity to ensure delivery of quality, seamless and consistent experience at every interaction and touchpoint
• Plan and execute user research using a variety of methods, synthesize insights to identify opportunities for product improvement and innovation, and translate user insights into actionable design decisions and product roadmaps
• Craft customer journey map, prepare interactive prototype, conduct CX review on user experience and customer communications prior to new products/ service launch to ensure meeting of standards
• Understand customer needs and pain points, gather feedback, analyze data, translate customer voice into strategies to improve Net Promoter Score, enhance satisfaction and loyalty
• Stay up-to-date with industry trends, best practices, testing tools and emerging technologies in customer experience design, product design and user research
• Provide support to ad hoc projects/tasks as assigned
  

• Bachelor degree or above
• Preferably with major/minor in Psychology, Business Administration, Statistics, UXUI, Multimedia, Human-Computer Interaction, Design or related disciplines
• More than 8 years of relevant experience in banking industry, including at least 5 years' experience in customer research, digital experience, new initiative development, UX/UI design
• Sound knowledge of Personal Banking products and services and familiar with local regulatory requirements, inter-bank market practices, etc.
• Expertise in a wide range of user research methodologies, with proven track record of transforming user insights into actionable product recommendations and design decisions
• Exceptional quantitative and qualitative data analysis, synthesis, and visualization skills with the ability to plan and execute user research studies
• Proficiency with a wide range of user research tools and UI software (such as Figma, Adobe XD is preferred), with solid experience to facilitate in-depth interview and focus group
• Excellent presentation and storytelling skills, with ability to work collaboratively and build strong relationships with cross-functional teams
• Passion for understanding user needs and improving customer experiences
• Self-starter with a strong creative and problem-solving mindset
• Proficient in both written and spoken English and Chinese (Cantonese and Mandarin)
• Candidate with less experience will be consider as Deputy/Assistant Customer Experience Manager
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Information Technology and Project Management
• Industries Banking, Capital Markets, and Financial Services

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Islands District, Hong Kong SAR 17 hours ago

Wan Chai District, Hong Kong SAR 1 day ago

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Join to apply for the Accenture Song - CRM & Customer Experience Associate Manager role at Accenture

3 days ago Be among the first 25 applicants

Join to apply for the Accenture Song - CRM & Customer Experience Associate Manager role at Accenture

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About Accenture：

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

About Accenture：

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

The company has been operating in Greater China for over 30 years. Today, it has more than 17,000 people servicing clients across the region with offices in the cities including Beijing, Shanghai, Dalian, Chengdu, Guangzhou, Shenzhen, Hong Kong and Taipei. As a trusted Partner of Choice for digital transformation, Accenture is bringing more innovation to the business and technology ecosystems and helping Chinese enterprises and the government to embrace digitization and enhance global competitiveness to succeed in the new era.

For more information about Accenture, please visit its corporate homepage and its Greater China homepage .

About Accenture Song：

As one of the key services under Accenture, Accenture Song is in the business of Experience. We connect deep human and business insights with the possibilities of technology to define and deliver new realities. We're committed to helping clients design, build, communicate and run Experiences that make peoples' lives better, more productive and more meaningful. Visit to find out more about us.

Job Description

Lead enterprise CRM transformations for APAC clients across financial services, retail, and tech. Design customer-centric strategies, scale personalisation engines, and deliver measurable ROI through data-driven solutions.

About The Role

We’re hiring a CRM & Customer Experience Consultant to drive large-scale CRM programs for clients in Hong Kong and across APAC. You’ll act as a trusted advisor to C-suite stakeholders, designing lifecycle strategies, implementing martech solutions, and embedding customer-centric operating models. Our current role is to support the transformation and run capabilities of

This role blends hands-on delivery with strategic advisory work. Example projects include:

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Advertising, Art/Creative, and Marketing
• Industries Business Consulting and Services

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Join to apply for the Accenture Song - CRM & Customer Experience Associate Manager role at Accenture

3 days ago Be among the first 25 applicants

Join to apply for the Accenture Song - CRM & Customer Experience Associate Manager role at Accenture

Get AI-powered advice on this job and more exclusive features.

About Accenture：
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

About Accenture：
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
The company has been operating in Greater China for over 30 years. Today, it has more than 17,000 people servicing clients across the region with offices in the cities including Beijing, Shanghai, Dalian, Chengdu, Guangzhou, Shenzhen, Hong Kong and Taipei. As a trusted Partner of Choice for digital transformation, Accenture is bringing more innovation to the business and technology ecosystems and helping Chinese enterprises and the government to embrace digitization and enhance global competitiveness to succeed in the new era.
For more information about Accenture, please visit its corporate homepage and its Greater China homepage .
About Accenture Song：
As one of the key services under Accenture, Accenture Song is in the business of Experience. We connect deep human and business insights with the possibilities of technology to define and deliver new realities. We're committed to helping clients design, build, communicate and run Experiences that make peoples' lives better, more productive and more meaningful. Visit to find out more about us.
Job Description
Lead enterprise CRM transformations for APAC clients across financial services, retail, and tech. Design customer-centric strategies, scale personalisation engines, and deliver measurable ROI through data-driven solutions.
About The Role
We’re hiring a CRM & Customer Experience Consultant to drive large-scale CRM programs for clients in Hong Kong and across APAC. You’ll act as a trusted advisor to C-suite stakeholders, designing lifecycle strategies, implementing martech solutions, and embedding customer-centric operating models. Our current role is to support the transformation and run capabilities of
This role blends hands-on delivery with strategic advisory work. Example projects include:

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Advertising, Art/Creative, and Marketing
• Industries Business Consulting and Services

Referrals increase your chances of interviewing at Accenture by 2x

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Join to apply for the Client Services Executive role at UOB Kay Hian

6 months ago Be among the first 25 applicants

Join to apply for the Client Services Executive role at UOB Kay Hian

We are the largest Singaporean stockbroker by both market capitalisation and size of sales-force, with an extensive foothold in the regional and global markets. We are looking for qualified individuals to join us.

Responsibilities

• Maintain long-term relationships with high-net-worth clients.
• Identify clients’ investment needs and provide relevant product information and services.
• Provide customer service and handle client inquiries in a professional manner.
• Execute and manage orders for global equities, e.g., HK, US.
• Handle account openings.
  
  

• SFC or HKMA license Type 1 & 2 holder with at least 5 years of relevant experience from brokerage firms or private banks.
• Good command of both spoken and written English and Chinese, including Mandarin.
• Proficient in computer applications such as Word and Excel.
• Strong interpersonal and communication skills.
  
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function Finance

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Kowloon City District, Hong Kong SAR 3 days ago

Central, Hong Kong SAR HK$300,000.00-HK$360,000.00 2 weeks ago

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Join to apply for the Client Services Executive role at UOB Kay Hian

6 months ago Be among the first 25 applicants

Join to apply for the Client Services Executive role at UOB Kay Hian

We are the largest Singaporean stockbroker by both market capitalisation and size of sales-force, with an extensive foothold in the regional and global markets. We are looking for qualified individuals to join us.
Responsibilities

• Maintain long-term relationships with high-net-worth clients.
• Identify clients’ investment needs and provide relevant product information and services.
• Provide customer service and handle client inquiries in a professional manner.
• Execute and manage orders for global equities, e.g., HK, US.
• Handle account openings.
  

• SFC or HKMA license Type 1 & 2 holder with at least 5 years of relevant experience from brokerage firms or private banks.
• Good command of both spoken and written English and Chinese, including Mandarin.
• Proficient in computer applications such as Word and Excel.
• Strong interpersonal and communication skills.
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function Finance

Referrals increase your chances of interviewing at UOB Kay Hian by 2x

Get notified about new Client Services Executive jobs in Hong Kong SAR .

Kowloon City District, Hong Kong SAR 3 days ago

Central, Hong Kong SAR HK$300,000.00-HK$360,000.00 2 weeks ago

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Join to apply for the Associate Manager - Client Services role at Infosys

2 weeks ago Be among the first 25 applicants

Join to apply for the Associate Manager - Client Services role at Infosys

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About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Job Description

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Location- Hong Kong

Roles And Responsibilities

• Client relationship management and new business development – managing relationships with key client personnel and CXOs and CXO -1, within client organization and ability to understand the organizational culture of the client.
• Review and create sales plan, pursuit plan / business pipeline with leadership to ensure target achievement and hunting new business.
• Work closely with Pre-Sales, Solution Architect and Delivery teams to build customized solutions pitches for the target account.
• Job entails managing relationship with existing partners in the region as well as develop new ones based on contacts
  
  

• Good knowledge of technology landscape to be able to guide team.
• Tertiary Qualification in IT / Computer Science / related discipline.
• English, Cantonese & Mandarin speaker
  
  

• 10+ years of Business Development & Relationship/ Account management / Account management experience
• Track-record of successfully selling business solutions in across industry in Retail, CPG, Utilities and services Greater China region
• SIs, Service selling experience preferred
• Knowledge of formalized sales processes and service delivery process
• Experience working in matrix organizational set up and able to sell multiple services and software.
• Ability to articulate value propositions from Business as well as Technical aspects.
• Experience in managing account revenue, cost and profitability.
  
  

• Excellent customer interfacing and stakeholder management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and outstanding analytical and Problem-solving skills.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development and Sales
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Infosys by 2x

Central & Western District, Hong Kong SAR 5 days ago

Kowloon City District, Hong Kong SAR 3 weeks ago

Kowloon City District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 5 days ago

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Join to apply for the Associate Manager - Client Services role at Infosys

2 weeks ago Be among the first 25 applicants

Join to apply for the Associate Manager - Client Services role at Infosys

Get AI-powered advice on this job and more exclusive features.

About Infosys:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Job Description
About Infosys:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Location- Hong Kong
Roles And Responsibilities

• Client relationship management and new business development – managing relationships with key client personnel and CXOs and CXO -1, within client organization and ability to understand the organizational culture of the client.
• Review and create sales plan, pursuit plan / business pipeline with leadership to ensure target achievement and hunting new business.
• Work closely with Pre-Sales, Solution Architect and Delivery teams to build customized solutions pitches for the target account.
• Job entails managing relationship with existing partners in the region as well as develop new ones based on contacts
  

• Good knowledge of technology landscape to be able to guide team.
• Tertiary Qualification in IT / Computer Science / related discipline.
• English, Cantonese & Mandarin speaker
  

• 10+ years of Business Development & Relationship/ Account management / Account management experience
• Track-record of successfully selling business solutions in across industry in Retail, CPG, Utilities and services Greater China region
• SIs, Service selling experience preferred
• Knowledge of formalized sales processes and service delivery process
• Experience working in matrix organizational set up and able to sell multiple services and software.
• Ability to articulate value propositions from Business as well as Technical aspects.
• Experience in managing account revenue, cost and profitability.
  

• Excellent customer interfacing and stakeholder management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and outstanding analytical and Problem-solving skills.
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development and Sales
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Infosys by 2x

Central & Western District, Hong Kong SAR 5 days ago

Kowloon City District, Hong Kong SAR 3 weeks ago

Kowloon City District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 5 days ago

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Direct message the job poster from Third Bridge Group Limited

Company Description

Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world’s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,300+ employees located across eleven offices.

Job Description

What you’ll do

As an Associate, you’ll spend much of your time on the phone, tracking down experts, building relationships with them and persuading them to speak to our clients. Ultimately, it’s about finding out whether they’re the right fit for our clients’ needs, and whether they know the answers to the questions our clients want to ask.

Then, you’ll set up consultations between our clients and the experts you find and negotiate the terms of each meeting. All while continuing to develop and strengthen the relationships you create.

It’s exciting, fast-paced, deadline-driven, and results-oriented - and you’ll focus on delivering the highest standards of service as you take on multiple projects at once. But there’ll also be lots of opportunities to focus on yourself too, and we’ll support you with all the training, learning and development you need to progress and grow into your role - and beyond.

We're a business that supports the investment industry - so it makes sense that we also invest in our people, too.

Qualifications

What you’ll need

Native in Korean and fluent in English.

Of course, brilliant communication skills - especially using the phone - are essential.

We’re looking for strong academic credentials, or a proven background in a customer-focused role. You’ll be looking to build your expertise in client engagement, influencing, negotiation, project management and stakeholder management - or you’ll be looking to build on your existing knowledge in these areas. But either way, you’ll need to be the kind of person who thrives in a hands-on, high-performance role where results matter.

Attention to detail and an ability to work under pressure are just as important, and you’ll more than feel at home in a culture that’s built on feedback, open communication, continuous learning and winning as a team.

Above all, you’ll have what it takes to exceed our clients’ expectations with every call you make, every consultation you arrange, and every contract you impact.

Additional Information

What our people love about being Associates in Korean Team:

• Being surrounded by people they not only enjoy working with, but who also challenge and support them.
• Partnering firsthand with the leading investors and strategy consulting firms in the world and being privy to their thought process with all the learning this leads to
• Building their career in business on a foundation of problem-solving, communication and commercial skills
• Living by “great minds think differently” in a diverse and inclusive team.

Thrive at Third Bridge!

The starting Associate pay places you in the top 30% of graduate salaries across industries, and it is complemented with an uncapped bonus commensurate with target achievement. You can expect clear performance goals and to be recognized for your contributions. After ~2 years of strong results you could transition from being an individual contributor to managing your own team and P&L - a huge career milestone. Depending on your aspirations, you could also progress to a role in Sales, Product, or opportunities across our organization.

We ensure every team member is able to bring their best self to work as well as in their lives outside - take a look at our benefits :

• Salary: Average annual salary of HKD 300,000-HKD 500,000 (including +20% uncapped bonus, which increases upon performance)
• Vacation : 15 days (which increases to 20 days after 2 years of service)
• Learning : personal development allowance of HKD 9,800 per year, which can be used for any learning programs you feel would be beneficial for you
• Health and wellbeing : private medical insurance, Modern Health to focus on mental health. Supplementary housing allowance
• Flexibility : work from anywhere for one month per year, 2 annual volunteer days , 2 personal days when life throws you a curveball and 'Summer Fridays'
• Rewards : get points through our colleague-to-colleague recognition program to spend on hotels, gift cards, donations to charity and more
• Social : weekly optional social gatherings, daily breakfast and snacks, social events

The successful candidate must, by the start of the employment, have permission to work in the country they are applying.

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries Information Services

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Central & Western District, Hong Kong SAR 1 week ago

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Join to apply for the Client Services Manager (Cantonese Speaking) role at Appnovation

5 days ago Be among the first 25 applicants

Join to apply for the Client Services Manager (Cantonese Speaking) role at Appnovation

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About Us

Appnovation is a global, full-service digital partner that combines Strategy, Experience & Design, Engineering and Managed Services. We build digital solutions that deliver real impact today and serve as foundations for future growth. Bold ambition. Practical action. Endless possibilities.

About Us

Appnovation is a global, full-service digital partner that combines Strategy, Experience & Design, Engineering and Managed Services. We build digital solutions that deliver real impact today and serve as foundations for future growth. Bold ambition. Practical action. Endless possibilities.

As part of our growth in Asia Pacific, we are looking for a highly motivated Client Services Manager. In this role, your primary focus will be on managing and cultivating strong client relationships. You are passionate about driving innovation and solving problems for clients in the region, serving as the key link between clients and internal teams, including designers, consultants, and subject matter experts. Your strong interpersonal and communication skills, combined with your knowledge of the digital industry and client landscape, will ensure that we continually deliver value to our strategic clients at Appnovation.

You Will Have The Opportunity To

• Act as the primary liaison for client engagements, managing stakeholders on key accounts and projects to build and nurture long-term relationships.
• Be the ‘voice of the client’ internally within Appnovation – working collaboratively and providing strategic input to internal teams to drive strong delivery and the achievement of objectives for clients while ensuring internal metrics are met
• Identify opportunities to grow existing accounts in the region – continuously keeping up on client initiatives, challenges and priorities
• Oversee deliverables, ensuring they meet client expectations and showcase the best of Appnovation while adhering to project briefs.
• Forecasting, budgeting for key client accounts – analysing profitability, margins, revenue across multiple engagements and projects.
• Assist regional APAC leadership team in pursuing highly strategic pursuits – identifying, qualifying, driving prospect engagement and sales plans that supports Appnovation’s new business & growth strategy in Asia Pacific
• Communicate and follow up with clients on projects,including C-level executives, miscellaneous jobs, and day-to-day requests including rush job requests or general inquiries that require immediate attention.
• Collaborate across disciplines, relaying client requests and closely checking for details and consistency to improve the client experience - be a point of escalation both for the client and the internal team.
• Participate in the pre-sales process – acting as an opportunity manager on smaller opportunities and supporting the wider executive team in pitching for new business.
  
  

• Bachelor’s degree with a minimum of 4 years of experience in account management within a consulting environment.
• Proven track record in client services, with experience managing mid to large scale projects across distributed teams
• Strong ability to build relationships, including with C-level executives, understand team dynamics, take initiative, and solve problems effectively.
• Self-motivated, organized, and energetic, with a proactive approach to business growth.
• Attention to detail and strong planning, organisational and follow-up skills
• Excellent verbal, written, and interpersonal communication skills, fluent in English and Cantonese
• A results-driven, analytical and continuous learning mindset
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development and Sales
• Industries Computer and Network Security, Software Development, and IT Services and IT Consulting

Referrals increase your chances of interviewing at Appnovation by 2x

Kwun Tong District, Hong Kong SAR 3 months ago

Kwun Tong District, Hong Kong SAR 2 months ago

Tsuen Wan District, Hong Kong SAR 4 weeks ago

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