What Jobs are available for Customer Management in Hong Kong?

Key responsibilities:

• Development of Customer Service System for Hong Kong and Macau: Oversee and coordinate customer service business processes in the Hong Kong and Macau regions, participate in system architecture design, and iterative optimization.
• Complaint Management and Assessment: Establish customer complaint handling mechanisms and assessment standards, promote implementation of systems, and facilitate dynamic adjustments.
• NPS Issue Root Cause Analysis: Conduct in-depth analysis of low-score NPS questionnaires in Hong Kong and Macau to accurately identify pain points in after-sales service.
• Service Support Output: Provide standardized scripts, response guidelines, and practical training for frontline teams.
• Policy Promotion and Empowerment: Localize headquarters strategies for Hong Kong and Macau, interpret policies for service providers, and conduct specialized capacity-building activities.

Requirements:

• Education: Bachelor's degree or higher.
• Language: Fluent in English and Chinese.
• Business Travel: Willingness to accept short-term business trips.
• Experience: Prior experience (2+ years) in automotive after-sales service management is preferred.

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

Reports to: Chief Financial Officer

Key Accountabilities:

• Support senior executives in developing and executing the strategies of revamping the digital infrastructure of the West Kowloon Cultural District;
• Lead the alignment of CRM strategies, data definitions and data management practices across different business segments to improve customer engagement and retention, drive long-term growth and manage relationship with external stakeholders;
• Lead the development of segmentation strategies using data analytics techniques for the implementation of CRM initiatives and personalised marketing campaigns;
• Lead the implementation of the Customer Data Platform and new CRM system, and work with IT to drive the adoption of digital marketing technologies and data analytics;
• Lead the CRM team to maintain the Customer Data Platform and CRM system; oversee data accuracy and integrity in compliance with relevant rules and regulations; design dashboard to analyse trends and performance; extract insights to enable data-driven decision-making processes; and identify opportunities to improve marketing automation for lead generation and conversion;
• Establish clear metrics to measure and optimise the effectiveness of the CRM initiatives; and provide regular reports and recommendations to internal stakeholders;
• Manage CRM budget and maximise ROI;
• Stay updated with industry trends and best practices in CRM technologies and analytics, and drive performance improvement through innovation; and
• Perform any other duties from time to time as the Authority may reasonably direct.

The Ideal Candidate should possess:

• A bachelor's degree or above in business management, marketing or related discipline, with at least 12 years of relevant experience in CRM or marketing, of which 8 years at managerial level;
• Proficiency in CRM solutions and data analytics with track record of delivering results;
• Strong project management skills and execution ability;
• Excellent interpersonal and stakeholders' management skills;
• Pragmatic with strong drives for results with excellent attention to details;
• Good team spirit with professional traits such as strategic-minded, high productivity, determination and business acumen;
• Ability to work independently with self-motivation and performance orientation; and
• Excellent command of written and spoken English and Chinese.

For interested parties, please submit your application with detailed CV on or before following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information, please visit

or contact:

Shirley Cheung /

Job Title

Customer Success Management Senior Specialist

As a Customer Success Management Senior Specialist in the Airport CSM team, you'll ensure high-quality and consistent service delivery for Amadeus Airport IT and Airline Operation products and services at designated airports. You'll play a key role in enhancing customer satisfaction by serving as the main point of contact for all service-related queries, concerns, and requests. Acting as the functional expert on Amadeus solutions, you'll stay actively engaged with assigned customers throughout their lifecycle, collaborating with internal teams to resolve issues and align service delivery with customer expectations.

• Incident Coordination: Manage and track customer issues, ensuring quick resolution and proper communication.
• Problem Resolution: Identify recurring issues, log them, and work with internal teams to fix them.
• Change Management: Understand customer change requests and coordinate with teams to implement them.
• Release Management: Support testing and rollout of new features or fixes with customers.
• Service Reporting: Prepare monthly performance reports and lead improvement discussions.

• 5+ years of experience managing service teams in IT or airport technology environments.
• Skilled in service delivery, incident resolution, and managing service level agreements (SLAs).
• Comfortable with operating systems, server management, networking, and troubleshooting.
• Effective communicator with strong organizational and collaboration skills.
• Open to occasional travel (up to 20%), including within Mainland China, Macau, and internationally.

• A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
• A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.
• A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.
• A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
• A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
• A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Our client is a leading Insurance Company, they are currently looking for a high calibre to fill up the below position:

Assistant Manager, Customer Payment Management

Responsibilities:

• Support team head in overseeing daily cashier operations within the customer service centre
• Coordinate and ensure the efficient operation of cashier activities within the customer service center, supporting seamless daily workflow
• Provide excellent counter services to both distributors and customers, ensuring a positive customer experience
• Monitor transaction processing times to ensure all payments are completed within the established Turnaround Time (TAT)
• Control and verify that all payments received comply with internal compliance guidelines and meet regulatory requirement
• Ensure the accuracy and completeness of all payment transactions, conducting regular audits
• Contribute to continuous process improvement initiatives to optimize efficiency, accuracy, and customer satisfaction
• Ensure team adherence to company policies, compliance standards, and audit procedures

Requirement:

• University graduate
• At least 5 years of relevant experience in the insurance or financial industry, with supervisory responsibilities
• Experience in counter payment services and strong customer service skills
• Good command of English and Chinese (both spoken and written); Putonghua proficiency is preferred
• Proficient in PC applications, including Excel, Word, and PowerPoint

Attractive remuneration package and excellent career prospects will be provided to the right candidate.

Interested parties please send full resume with followings to jobs5@

1. Current & Expected Salary

2. Availability

3. Date of Achievement : Academic Result 

4. Quoting the Emp. Ref. No. : CC

For a confidential discussion about this role please contact Christine at

All personal data provided by job applicants will be used for recruitment purpose only.

Reports to:  Chief Financial Officer

Key Accountabilities:

• Support senior executives in developing and executing the strategies of revamping the digital infrastructure of the West Kowloon Cultural District;
• Lead the alignment of CRM strategies, data definitions and data management practices across different business segments to improve customer engagement and retention, drive long-term growth and manage relationship with external stakeholders;
• Lead the development of segmentation strategies using data analytics techniques for the implementation of CRM initiatives and personalised marketing campaigns;
• Lead the implementation of the Customer Data Platform and new CRM system, and work with IT to drive the adoption of digital marketing technologies and data analytics;
• Lead the CRM team to maintain the Customer Data Platform and CRM system; oversee data accuracy and integrity in compliance with relevant rules and regulations; design dashboard to analyse trends and performance; extract insights to enable data-driven decision-making processes; and identify opportunities to improve marketing automation for lead generation and conversion;
• Establish clear metrics to measure and optimise the effectiveness of the CRM initiatives; and provide regular reports and recommendations to internal stakeholders;
• Manage CRM budget and maximise ROI;
• Stay updated with industry trends and best practices in CRM technologies and analytics, and drive performance improvement through innovation; and
• Perform any other duties from time to time as the Authority may reasonably direct.

The Ideal Candidate should possess:

• A bachelor's degree or above in business management, marketing or related discipline, with at least 12 years of relevant experience in CRM or marketing, of which 8 years at managerial level;
• Proficiency in CRM solutions and data analytics with track record of delivering results;
• Strong project management skills and execution ability;
• Excellent interpersonal and stakeholders' management skills;
• Pragmatic with strong drives for results with excellent attention to details;
• Good team spirit with professional traits such as strategic-minded, high productivity, determination and business acumen;
• Ability to work independently with self-motivation and performance orientation; and
• Excellent command of written and spoken English and Chinese.

For interested parties, please submit your application with detailed CV on or before 7 February 2025. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information, please visit or contact:

Shirley Cheung /

Descriptions:

• Handle day-to-day premium collection and refunds such as locating settlements and proceeding refunds to customer by cheque or credit card
• Contact customers and intermediaries to resolve account receivable-related issues
• Perform other ad-hoc duties as assigned by the supervisor

Requirements:

• Higher diploma holder or above
• At least 3 years of experience in a similar role
• Good interpersonal skills, pleasant telephone manners, patient and friendly, mature, and passionate in assisting customers and anticipating their needs
• Good command of spoken Cantonese, Mandarin, and English
• Proficient in PC applications including MS Words, Excel and Chinese word processing
• Mature, independent and able to work under pressure
• Availability at short notice is preferred

JOB REFERENCE

BOCI00710

CONTRACT TYPE

Contract

DIVISION

Equity Sales and Derivatives

JOB FUNCTION

Financial Institutions Partnerships

The Role

Contractor, Customer Compliance Management Support, Equity Sales & Derivatives

Key Accountabilities

• Perform KYC and AML check on customer account documentation to ensure compliance with rules and regulations;
• Administer on-going KYC review maintenance of account documentation, transaction review, and other account servicing functions;
• Keep track on instruction and progress update with customers;
• Provide support to the team and carry out other ad-hoc tasks as assigned.

Skills & Experience

• Degree holder;
• Minimum 1 year working experience;
• Excellent problem solving and decision making skill;
• Excellent interpersonal and communication skill;
• Detailed-minded with positive working attitude;
• Proficient in MS Office application.

Other Information

• Please apply in strict confidence with full resume, academic record, current and expected salaries;
• The personal data provided will be used for consideration of recruitment only. All personal data of unsuccessful candidate will be destroyed within 24 months;
• Candidates with Enhanced Competency Framework (ECF): please state on the CV.

About BOCI

As a leading investment bank in China and Hong Kong region, the investment banking arm of Bank of China, BOC International Holdings Limited ("BOCI"), is now seeking highly motivated, creative and success-oriented professional who would like to pursue the career in our group.

Senior/Account Executive

Full time, Hong Kong based

Founded in Hong Kong in 2016, OnTheList is Asia's first members-only flash sales concept. OnTheList works directly with retail brands and official distributors, turning past season inventory into opportunity by providing a sustainable way for brands to sell past-season items that would have otherwise ended up in landfills, while providing the best deals and steep discounts to our OnTheList members. Since launching in Hong Kong in 2016, OnTheList has hosted over 5,200 flash sales and has built a community of over 1.3 million members across all regions. We've since expanded to Singapore, Australia, Malaysia, Korea, Shanghai, Beijing, Thailand, and Dubai.

Sustainability is rooted in who we are and motivates us to continue our mission. To date, we have saved over 8.2 million items from ending up in landfills. Forming OnTheLove, our CSR initiative, has allowed us to deepen our commitment to minimizing our carbon footprint while working with local organizations and hosting regular charity sales.

At OnTheList, our values guide everything we do: Family Spirit is driven by humility, fostering genuine connections with our community. Panache reflects our passion for delivering exceptional experiences, while sustainability is rooted in our commitment to creating a positive impact on the world around us. Excellence is driven by the cooperation of our teams.

Senior/Account Executive

The Senior/Account Executive will be in charge of

an allocated yearly sales target and a dedicated brands portfolio across various categories (Beauty, Fashion, Homeware, Experiences, Lifestyle).

The main mission is to foster excellent relationship with brands partners to maintain a growth strategy through OnTheList omnichannel solutions. The position will require to handle around 10-15 projects on a weekly basis in close collaboration with other departments such as Marketing, CRM, Operations, Ecommerce and Finance. Strong project management, business acumen, organization skills and sense of priorities are required.

It is a sales-driven role within the Business Development team, contributing to the overall success of the OnTheList HK company.

WHAT WE WILL TRUST YOU WITH

• Represent OnTheList Corporate brand and values
• Ownership and Self-Monitoring on the individual and team sales target on a weekly, quarterly, and yearly basis
• Accountability for your brands yearly calendar and sales performance
• Account Management (95%): maintain and grow current business partnerships portfoli
• Business Development (5%): build your pipeline and secure new brands by identifying new leads, contacting them and ensuring close follow-up
• Project Management: being the main POC for brands to execute projects which deliver on the brands partners KPIs. Project Management involves retro planning, organizational skills, cross-functions collaboration, sense of priorities
• Liaise with internal and external stakeholders to ensure a smooth project management and take ownership to maximise sales turnover
• Expand OTL brand exposure and notoriety by building strong and long-term relationships with brand partner
• Provide insight based on analytical data & support to brands partners to grow the business together
• Participate to the overall Business Development Strategy for HK and APAC markets

WHAT IT TAKES

• Proven experience in Sales, Account Management and Business Development in B2B (1-2 years minimum)
• Highly Self-driven and stamina to thrive in a very fast-paced environment
• High sales performance mindset: eager to deliver great results, target driven and figures oriented, sales analysis skills
• Passion for luxury retail to follow the industry trends
• Can-do and optimistic attitude, can handle ambiguity
• Strategic thinking and enthusiastic problem solver, autonomous
• Customer-oriented with growth mindset
• Project Management skills: tracking versus deadline and target, clear communication with all stakeholders. Can multi-tasks to follow up on multiple projects involving different timelines
• Excellent communication and negotiation skills
• Must be a self-starter, organized, clear communication and good teamwork mindset
• Proficient in MS Office with expertise in Microsoft Word, Excel and PowerPoint
• Good command of both written and spoken English is a must.
• Speaking Chinese is advantageous

WHAT DO WE OFFER

• A unique position in an international and dynamic environment
• Being part of the Business Development who stays very close to the luxury retail players and activities
• Join a team who can share your passion for luxury retail and related-activities
• Opportunity to meet with C-Level Management in retail industry
• International and diverse career opportunities for the right candidate
• Diverse and challenging tasks to ensure professional developmen
• Flexible working environment with work from home arrangement
• Commitment to a diversity, equity and inclusive workplace

Amber International Holding Limited
(Nasdaq: AMBR)
is a leading Web3 financial solutions and infrastructure provider, operating under the brand name
Amber Premium
.

Amber Premium
is a leading provider of institutional crypto financial services and solutions. As a core subsidiary of Amber Group, it provides institutional market access, execution infrastructure, and investment solutions to help institutions and high-net-worth individuals optimize their digital asset portfolios. Amber Premium offers a regulated, scalable financial ecosystem powered by proprietary blockchain and financial technologies, AI-driven risk management, and quantitative algorithms across CeFi, DeFi, and OTC markets. For more information, visit

Responsibilities:

• Manage company's business system and support business connections between different departments;
• Perform routine checks on accounts to ensure the standard use of relevant accounts;
• Authorization and approval of various business system accounts;
• Build and maintain relationships with various counter parties;
• Open business accounts with various counter-parties and perform periodic review;
• Sort out and refine the problems found in daily affairs, provide feedback to relevant teams with improvement plans or process optimization proposal;
• Assist in improving the functions of middle office systems such as trading system and asset management system, etc;
• Assist in the formulation of business operation process, and continuously put forward optimization suggestions for relevant processes;
• Assist the department with project management, organize and facilitate project implementation.

Requirement:

• Full-time bachelor degree or above in finance, economics and other related majors;
• Welcome Fresh Graduates;
• At least two internships, each lasting two months or more, in the operations office of financial institutions;
• Well understandings of risk control methods of the operations;
• Fluent in English, have strong adaptability and good sense of teamwork;
• Proficient in Microsoft office software such as Excel, PPT and Visio.

Amber Group
opens its doors to the curious problem solver empowered to make an impact in shaping tomorrow. As a hyper-growth company since day 1, we continually invite talent to join our diverse, nimble and digitally-native teams. If this sounds like you, apply now, or get in touch with us today.