220 Customer Relations jobs in Hong Kong

Join to apply for the Manager, Customer Relations role at AXA Hong Kong and Macau

2 days ago Be among the first 25 applicants

Join to apply for the Manager, Customer Relations role at AXA Hong Kong and Macau

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About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits ( , Culture ( & Career Development (

Responsibilities:

• Manage & lead the complaint team to handle complaints in relation to our insurance products in Life and General Insurance so as to maintain the professional image of AXA
• Handle Life and General Insurance complaints, adhere to operating guidelines, work within delegated authorities, meet departmental SLA targets and pass periodic independent quality control reviews.
• Handle and investigate complaint cases from direct customers and regulators
• Perform acknowledgement, investigation on entitlement, resolution and response
• Involve operations/distribution for case information, root cause reason and execution of approved actions.
• Be responsible for following complaints operating guidelines including delegated authorities for resolution and compensation.
• Be responsible for identifying problems & clarifying the complaints and making recommendations for future improvement
• Work in conjunction with Customer Service, Marketing, Compliance, Legal, Distribution and Operations, to provide resolutions and responses.
• Provide the coaching to junior members
• Participate in projects that relevant to customer complaints

Qualifications:

• Relevant working experience in insurance or banking industry is an advantage
• Minimum 4 years of working experience in Customer Services or Complaint handling in Insurance products
• Strong analytical, logical, negotiation and problem solving skills
• Good communication and interpersonal skills
• Excellent written English and Chinese correspondence skill
• Good verbal communication in English, Cantonese and Mandarin

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Consulting and Customer Service
• Industries Insurance Carriers and Insurance

Referrals increase your chances of interviewing at AXA Hong Kong and Macau by 2x

Get notified about new Customer Service Manager jobs in Wong Chuk Hang, Hong Kong SAR .

Senior Customer Service and Operations Manager (FS, 6 months bonus, up to 70k) Assistant Customer Service Manager, Customer Relations Customer Relationship Officer (High-Mid Value Segment) Customer Service Manager I - Wealth & Personal Banking Supervisor - Customer Services (Ticketing) CUSTOMER SERVICES OFFICER (Ref. CKCII-CSO)

Kwun Tong District, Hong Kong SAR 1 year ago

Deputy Manager, Customer Experience (Retail Banking Business) Deputy Manager, Customer Experience (Retail Banking Business) Customer Relationship Manager (Customer Contact Centre) (HK)

Shenzhen, Guangdong, China CN¥18,000.00-CN¥22,000.00 2 years ago

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Assistant Customer Service Manager, Customer Relations

Join to apply for the Assistant Customer Service Manager, Customer Relations role at Manulife

Assistant Customer Service Manager, Customer Relations

2 days ago Be among the first 25 applicants

Join to apply for the Assistant Customer Service Manager, Customer Relations role at Manulife

Get AI-powered advice on this job and more exclusive features.

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Manager/ Assistant Manager, Customer Resolution Unit with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities

• Manage and resolve customer complaints efficiently and professionally, ensure timely follow-up and resolution.
• Provide operational support to customer, field force & other business areas via email, telephone and even face-to-face during complaint handling.
• Maintain clear and empathetic communication with customers throughout the complaint resolution process.
• Ensure compliance with company policies and regulatory requirements in all complaint management processes.
• Analyze complaint data to identify trends, root causes, and areas for improvement.
• Collaborate with cross-functional teams to develop and implement service improvement initiatives based on customer feedback.
• Involve service enhancements or projects from initiation to completion, ensuring alignment with organizational goals.
• Prepare reports on complaint trends, resolutions, and service performance metrics for management review.
• Provide training and support to customer service representatives on complaint handling service best practices.
• Handle ad hoc tasks and projects.
  
  

Required Qualifications

• University graduate in Business, Finance, Compliance, Risk management or related disciplines.
• Above 5 years’ solid experience in customer services or complaint management, preferably in financial institutions / insurance industry.
• Qualified license of IIQE Paper 1, 3 and 5
• Strong analytical mindset and problem-solving skills, attention to detail.
• Customer-focused with a proactive attitude, demonstrate passion for providing client centric solutions.
• Strong sense of ownership and able to work independently in a fast-paced environment.
• Confident in handling complaints and capable of dealing with senior management independently
• Excellent presentation, facilitation skills and strong interpersonal skills.
• Excellent written and verbal communications skills, proof reading skills, and documentation skills.
• Consistent demonstrated use of good judgment and professionalism when dealing with sensitive, confidential matters.
• Ability to create and maintain strong working relationships with all levels of employees.
• A committed team player and manager, capable of working under pressure and determined to meet the Service Level Agreement (SLA)
• The individual must be very proficient in Excel, Microsoft Word, PowerPoint and Access Databases.
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement

Hybrid

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Insurance

Referrals increase your chances of interviewing at Manulife by 2x

Get notified about new Customer Service Assistant jobs in Hong Kong, Hong Kong SAR .

Officer, Contact Center Customer Service

Kowloon City District, Hong Kong SAR 3 days ago

Customer Service Officer – South Island Line (Ref: 250004) Customer Service Officer (High Speed Rail) (Ref: 250005) Officer, Customer Services (Phone Banking - General Banking)

Shenzhen, Guangdong, China CN¥5,000.00-CN¥,000.00 2 years ago

Customer Service, Assistant Manager (More than 1 opening)

Wan Chai District, Hong Kong SAR 1 month ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

Kwun Tong District, Hong Kong SAR 1 year ago

Customer Service Supervisor / Officer (Serviced Apartment)

Central & Western District, Hong Kong SAR 3 weeks ago

(HK) Customer Service Assistant (Part-Time) ASSISTANT CUSTOMER SERVICES OFFICER (Ref. RC-ACSO) Customer Service Representative (Part-time) (Sunday Working)

Kowloon City District, Hong Kong SAR 4 months ago

Customer Service Officer (Premier Centre) - Wealth and Personal Banking

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The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Manager/ Assistant Manager, Customer Resolution Unit with the resources to solve critical problems for the future of our business, which is why we need you.
**Position Responsibilities:**
+ Manage and resolve customer complaints efficiently and professionally, ensure timely follow-up and resolution.
+ Provide operational support to customer, field force & other business areas via email, telephone and even face-to-face during complaint handling.
+ Maintain clear and empathetic communication with customers throughout the complaint resolution process.
+ Ensure compliance with company policies and regulatory requirements in all complaint management processes.
+ Analyze complaint data to identify trends, root causes, and areas for improvement.
+ Collaborate with cross-functional teams to develop and implement service improvement initiatives based on customer feedback.
+ Involve service enhancements or projects from initiation to completion, ensuring alignment with organizational goals.
+ Prepare reports on complaint trends, resolutions, and service performance metrics for management review.
+ Provide training and support to customer service representatives on complaint handling service best practices.
+ Handle ad hoc tasks and projects.
**Required Qualifications:**
+ University graduate in Business, Finance, Compliance, Risk management or related disciplines.
+ Above 5 years' solid experience in customer services or complaint management, preferably in financial institutions / insurance industry.
+ Qualified license of IIQE Paper 1, 3 and 5
+ Strong analytical mindset and problem-solving skills, attention to detail.
+ Customer-focused with a proactive attitude, demonstrate passion for providing client centric solutions.
+ Strong sense of ownership and able to work independently in a fast-paced environment.
+ Confident in handling complaints and capable of dealing with senior management independently
+ Excellent presentation, facilitation skills and strong interpersonal skills.
+ Excellent written and verbal communications skills, proof reading skills, and documentation skills.
+ Consistent demonstrated use of good judgment and professionalism when dealing with sensitive, confidential matters.
+ Ability to create and maintain strong working relationships with all levels of employees.
+ A committed team player and manager, capable of working under pressure and determined to meet the Service Level Agreement (SLA)
+ The individual must be very proficient in Excel, Microsoft Word, PowerPoint and Access Databases.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

Officer (Property Operations & Customer Relations)

Join to apply for the Officer (Property Operations & Customer Relations) role at Vanke Overseas

Officer (Property Operations & Customer Relations)

1 day ago Be among the first 25 applicants

Join to apply for the Officer (Property Operations & Customer Relations) role at Vanke Overseas

Vanke Holdings (Hong Kong) Company Limited ( Vanke Hong Kong ) is held by Vanke Overseas Investment Holding Company Limited ( Stock Code: 01036 ) ( which is a subsidiary of China Vanke Company Limited ( China Vanke, Stock Code: 02202) ( Vanke Hong Kong is dedicated to property investment, development, operation and asset management for China Vanke in Hong Kong.

Vanke Hong Kong seeks to uphold the Group's philosophy of "Architecture – Our Tribute to life" by providing homes that centered around the customers. Vanke Hong Kong is committed to developing green and high-quality residences that feature state-of-the-art designs and enhanced communal facilities.

萬科控股（香港）有限公司（下稱「萬科香港」）之母公司萬科海外投資控股有限公司，下稱萬科海外（股份代號：01036）( （下稱集團） 旗下的香港地產項目的投資、開發、營運及資產管理服務。

萬科香港秉承集團母公司「讚美生命，共築城市」的建築理念和「以人為本」的服務宗旨，致力為社會創建綠色環保的高品質房屋，為客戶提供好產品、好服務。

Responsibilities

• Handle customer-related matters, including but not limited to flat handover cases, after-sales matters and property management items for residential projects
• Coordinate the pre-handover inspection, documentation, and materials
• Handle general inquiries and complaints related to handover and defect rectification, and take follow-up actions
• Monitor service providers to deliver quality handover and customer services for all new development projects
• Carry out other operational duties such as sales launch logistics, operation management, and serviced apartment leasing if required
  
  

Requirements

• Bachelor Degree in Property Management or related disciplines
• At least 2 years’ relevant experience in customer services or property management
• Experience in takeover and handover of new properties is a definite advantage
• Well-versed in BMO, DMC and tenancy agreements
• Well organized and familiar with the documentation
• Good communication skills and fast learner
• Work on duty roster is required based on operational needs
• Good spoken and written English and Chinese (including Mandarin)
• Proficient in MS Words, Excel, Chinese & English word processing
• Candidate with less experience will be considered as Assistant Officer.
  
  

Successful candidate will be appointed on a 2-year contract terms. Renewal of the contract will be subject to the operational needs and the performance of the candidate.

We offer excellent career development opportunities for interested parties. Please send your resume stating your present and expected salaries together with your cover letter to (email redacted, apply via Company website).

Please read carefully the following Privacy Statement before applying: "The personal data of unsuccessful candidates collected for this recruitment exercise will be kept no more than 2 years from its completion for future recruitment use and therefore destroyed. Information provided will be used for recruitment and appointment related purpose only. The Company will handle all personal data confidentially in accordance with the Personal Data (Privacy) Ordinance."

Candidates have a right to make a data access, correction or destroy request concerning the personal data by applying to the Human Resources Department.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Contract

Job function

• Job function Sales and General Business

Referrals increase your chances of interviewing at Vanke Overseas by 2x

Get notified about new Property Officer jobs in Hong Kong SAR .

Property Officer / Assistant Property Officer Property Officer / Assistant Property Officer Assistant Property Officer / Property Officer

Hong Kong SAR HK$19,000.00-HK$4,000.00 3 days ago

Property Officer/ Assistant Property Officer

Hong Kong SAR HK 17,000.00-HK 17,999.00 2 weeks ago

Hong Kong SAR HK 26,000.00-HK 29,000.00 1 week ago

Hong Kong SAR HK 20,000.00-HK 23,000.00 3 weeks ago

Property Officer (Residential) (Ref: 25000PT)

Hong Kong SAR HK 18,000.00-HK 19,999.00 3 months ago

Hong Kong SAR HK 12,000.00-HK 13,999.00 1 month ago

Central & Western District, Hong Kong SAR 2 weeks ago

Senior Property Officer(Residential)(External Title: Assistant Property Manager)(Ref: 25000QD) Property and Facility Management Officer Senior Property and Facility Officer / Property and Facility Officer

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Officer (Property Operations & Customer Relations)

Join to apply for the Officer (Property Operations & Customer Relations) role at Vanke Overseas

Officer (Property Operations & Customer Relations)

1 day ago Be among the first 25 applicants

Join to apply for the Officer (Property Operations & Customer Relations) role at Vanke Overseas

Vanke Holdings (Hong Kong) Company Limited ( Vanke Hong Kong ) is held by Vanke Overseas Investment Holding Company Limited ( Stock Code: 01036 ) ( which is a subsidiary of China Vanke Company Limited ( China Vanke, Stock Code: 02202) ( Vanke Hong Kong is dedicated to property investment, development, operation and asset management for China Vanke in Hong Kong.
Vanke Hong Kong seeks to uphold the Group's philosophy of "Architecture – Our Tribute to life" by providing homes that centered around the customers. Vanke Hong Kong is committed to developing green and high-quality residences that feature state-of-the-art designs and enhanced communal facilities.
萬科控股（香港）有限公司（下稱「萬科香港」）之母公司萬科海外投資控股有限公司，下稱萬科海外（股份代號：01036）( （下稱集團） 旗下的香港地產項目的投資、開發、營運及資產管理服務。
萬科香港秉承集團母公司「讚美生命，共築城市」的建築理念和「以人為本」的服務宗旨，致力為社會創建綠色環保的高品質房屋，為客戶提供好產品、好服務。
Responsibilities

• Handle customer-related matters, including but not limited to flat handover cases, after-sales matters and property management items for residential projects
• Coordinate the pre-handover inspection, documentation, and materials
• Handle general inquiries and complaints related to handover and defect rectification, and take follow-up actions
• Monitor service providers to deliver quality handover and customer services for all new development projects
• Carry out other operational duties such as sales launch logistics, operation management, and serviced apartment leasing if required
  

Requirements

• Bachelor Degree in Property Management or related disciplines
• At least 2 years’ relevant experience in customer services or property management
• Experience in takeover and handover of new properties is a definite advantage
• Well-versed in BMO, DMC and tenancy agreements
• Well organized and familiar with the documentation
• Good communication skills and fast learner
• Work on duty roster is required based on operational needs
• Good spoken and written English and Chinese (including Mandarin)
• Proficient in MS Words, Excel, Chinese & English word processing
• Candidate with less experience will be considered as Assistant Officer.
  

Successful candidate will be appointed on a 2-year contract terms. Renewal of the contract will be subject to the operational needs and the performance of the candidate.
We offer excellent career development opportunities for interested parties. Please send your resume stating your present and expected salaries together with your cover letter to (email redacted, apply via Company website).
Please read carefully the following Privacy Statement before applying: "The personal data of unsuccessful candidates collected for this recruitment exercise will be kept no more than 2 years from its completion for future recruitment use and therefore destroyed. Information provided will be used for recruitment and appointment related purpose only. The Company will handle all personal data confidentially in accordance with the Personal Data (Privacy) Ordinance."
Candidates have a right to make a data access, correction or destroy request concerning the personal data by applying to the Human Resources Department. Seniority level

• Seniority level Entry level

Employment type

• Employment type Contract

Job function

• Job function Sales and General Business

Referrals increase your chances of interviewing at Vanke Overseas by 2x

Get notified about new Property Officer jobs in Hong Kong SAR .

Property Officer / Assistant Property Officer Property Officer / Assistant Property Officer Assistant Property Officer / Property Officer

Hong Kong SAR HK$19,000.00-HK$4,000.00 3 days ago

Property Officer/ Assistant Property Officer

Hong Kong SAR HK 17,000.00-HK 17,999.00 2 weeks ago

Hong Kong SAR HK 26,000.00-HK 29,000.00 1 week ago

Hong Kong SAR HK 20,000.00-HK 23,000.00 3 weeks ago

Property Officer (Residential) (Ref: 25000PT)

Hong Kong SAR HK 18,000.00-HK 19,999.00 3 months ago

Hong Kong SAR HK 12,000.00-HK 13,999.00 1 month ago

Central & Western District, Hong Kong SAR 2 weeks ago

Senior Property Officer(Residential)(External Title: Assistant Property Manager)(Ref: 25000QD) Property and Facility Management Officer Senior Property and Facility Officer / Property and Facility Officer

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go.
**Position Responsibilities:**
- Involve in product planning and regular product assessments. A key driver to materialize product ideas into compelling investment products.
- To be an advocate of revenue maximizer throughout the product generation process.
- Perform administration for key accounts including the following: new account setup, client recordkeeping, client reporting, client billing, terminations and account maintenance.
- Ensure efficient workflow between the various business functions to ensure accurate recording of client data through all stages of processing.
- To handle investment communication for members and employers.
- Work with vendors including external managers/administrators/custodians to support and strengthen managed accounts operations.
- Coordinate larger projects and implementations within the group.
- Play a key role in contributing to the growth and development of our relationships
- Act as an advocate for the clients by participating in departmental and divisional projects which impact clients
- Act as a liaison between clients and Marketing to create and deliver marketing tools to support our programs. creation and implementation of value add programs to support clients
- Participates in team initiatives
**Required Qualifications:**
- University Degree
- 5+ years' experience working in client manager roles
- Thorough understanding of business models, distribution channels, products and systems
- Proven project management skills with the ability to organize, prioritize and ensure deadlines are met
- Strong analytical skills with the ability to define and solve problems quickly
- Very strong relationship building skills with excellent presentation, verbal and written communication skills
- Excellent team player yet able to work independently and make effective decisions
- Ability to assess issues and react quickly in a fast-paced, growing environment
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

Consulting Associate (Relationship Management Trainee Program)

Join to apply for the Consulting Associate (Relationship Management Trainee Program) role at GUM | Your MPF & EB Expert | Hong Kong

Consulting Associate (Relationship Management Trainee Program)

6 days ago Be among the first 25 applicants

Join to apply for the Consulting Associate (Relationship Management Trainee Program) role at GUM | Your MPF & EB Expert | Hong Kong

Pioneers

GUM, previously known as Gain Miles, has re-startup our brands as a prestigious boutique consulting firm in the Health and Wealth Industry in 2022. GUM, as a MPF expert, pioneered in providing MPF solutions and financial consulting services for over 42 years of market experience and is dedicated to giving you more inspiration, wealth and happiness.

WE GIVE U MORE.

GUM, previously known as Gain Miles, has re-startup our brands as a prestigious boutique consulting firm in the Health and Wealth Industry in 2022. GUM, as a MPF expert, pioneered in providing MPF solutions and financial consulting services for over 42 years of market experience and is dedicated to giving you more inspiration, wealth and happiness.

Fast-Learning

GUM is devoted to creating a fast-learning environment for our staff in which we encourage learning through practice by innovating methods to resolve our clients’ MPF inquiries. We embrace a dynamic and open work environment with a simple organizational structure and proper delegation that facilitates constructive feedbacks and guidance.

Team work

We truly believe that a mutually supportive and high tolerance for failures atmosphere is conducive to employee autonomy and team performance, where new ideas will be tested by trial and error and staff will be equipped with the necessary skills for uncertainty.

People are our greatest assets, our adamant belief is to immerse people-oriented elements into our culture by proactively encouraging the exchange of knowledge and ideas, inheriting experience from our veteran experts and promoting self-initiated learning.

We understand career progression is vital to our people, GUM provides ample opportunities and sufficient career mobility to shape job capabilities and cultivate work-specific skills. We are looking for motivated and resilient people to join our GUM Family. Embark on our journey to fulfil your career aspiration and gain full support to unleash your potential for excellence!

Program Summary

• The Relationship Management Trainee Programis an 18 - 24 months accelerated program which enables professionals within three years of experience to embark on their professional consulting careers
• Candidates will join the program as a Consulting Associate and be promoted toAssistant Manager level upon program graduation
• Consulting Associate will experience three stages lasting 3 - 6 months or longer, with corresponding key performance indicators and be subject to salary increment in each promotion
• We are looking for someone who is energetic and enthusiastic, willing to take challenges with an entrepreneur mindset, and also a good team player to join our team!
  
  

About This Role

• Foster long-term customer relationship and conduct proactive communication with corporate clients.
• Demonstrate eagerness for self-improvement and accumulate experience through peer-learning.
• Service client portfolios from diversified industries and strategic plans over corporate and individual customers on their retirement planning and employee benefits arrangement
• Understand customer needs and provide tailor-made solution as a consultant, explore new business opportunities, and retain good relationships with our clients
• Possess strong analytical and business development with sound knowledge on pension and financial products
• Working with senior managerial, conduct client meetings, webinars, and conferences to provide our clients with mass financial education
  
  

What You Can Expect From GUM

Guide your direction – You will be immersed in our culture of learning and knowledge exchange among teams. We will have detailed guideline and specified deliverables of each stage development.

Unleash your potential – Your placement on Corporate Sales and Employee Service team will equip you with B2B and B2C experience, accumulated through technical knowledge immersion and progress achievement .

Mentoring your mindset – In parallel to your career progression, you will be assigned to a team which is responsive to your enquiries and supportive of your career development.

About You

• Preferred 1-3 years working experiences, fresh graduates are also welcome!
• Degree holder in all discipline
• Good interpersonal skills, detail-minded, self-motivated, dedicated, enthusiastic, energetic and reliable; and most importantly, willing to learn and take challenges! – we need someone to join us to be a game changer of the industry!
• Excellent presentation and communication skills in both Chinese and English
• Strong computer skills including MS Word, Excel and PowerPoint …etc.
  
  

We Offer

• 1:1 coaching and regularly performance review with salary adjustment
• Diversified exposures over institutional, corporate and individual clients
• Uncapped learning opportunities and extensive trainings from technical product knowledge to soft skills training
• Fun and open working culture without hierarchy – #WorkHardPlayHard philosophy and focus on Team Work
• Flexible working policy
• Comprehensive fringe benefits including 16-24 Annual Leaves, Extensive Medical and Dental coverage, Training and Licensing Examination support
• Family Friendly policy, including Birthday Leave, Examination Leave, Family Care Leave and dependents…etc.
  
  

Join GUMbees and make a difference!

Join the GUMbees today!

Ready to fly high in your career? Interested candidate please submit your full resume with availability, current and expected salary by clicking "Apply Now".

All personal data provided will be treated with strictly confidential and will be used for the recruitment process only. Unsuccessful applications will be properly discarded within 3 months.

Seniority level

• Seniority level Internship

Employment type

• Employment type Other

Job function

• Job function Finance and Consulting
• Industries Insurance

Referrals increase your chances of interviewing at GUM | Your MPF & EB Expert | Hong Kong by 2x

Sign in to set job alerts for “Business Development Associate” roles. Business Development Manager | FMCG | Snacks ($45-50k + bonus)

Hong Kong, Hong Kong SAR HK$5,000.00-HK 50,000.00 22 minutes ago

Business Development Manager, SMB (New Business) Business Development Executive/Specialist Business Development Manager, Business Department, Emerging Business (TRAVEL RETAIL) Assistant Business Development Manager Senior Manager, Business Development HK & Macau Business Associate (Business Development & Client Success) Business Development Manager / Senior Business Development Executive Business Development Manager (eCommerce) Wealth Management - Business Development Specialist Business Development Manager - Spirits, Off Trade Business Development Supervisor / Assistant Business Development Manager Business Operations Assistant (Welcome Fresh Graduate, Contract Role)

New Territories, Hong Kong SAR 4 weeks ago

Business Development Representative, GCR-HKT Associate, Business Development (Operations) Business Development Manager, North East Asia

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Consulting Associate (Relationship Management Trainee Program)

Join to apply for the Consulting Associate (Relationship Management Trainee Program) role at GUM | Your MPF & EB Expert | Hong Kong

Consulting Associate (Relationship Management Trainee Program)

6 days ago Be among the first 25 applicants

Join to apply for the Consulting Associate (Relationship Management Trainee Program) role at GUM | Your MPF & EB Expert | Hong Kong

Pioneers
GUM, previously known as Gain Miles, has re-startup our brands as a prestigious boutique consulting firm in the Health and Wealth Industry in 2022. GUM, as a MPF expert, pioneered in providing MPF solutions and financial consulting services for over 42 years of market experience and is dedicated to giving you more inspiration, wealth and happiness.

WE GIVE U MORE.
GUM, previously known as Gain Miles, has re-startup our brands as a prestigious boutique consulting firm in the Health and Wealth Industry in 2022. GUM, as a MPF expert, pioneered in providing MPF solutions and financial consulting services for over 42 years of market experience and is dedicated to giving you more inspiration, wealth and happiness.
Fast-Learning
GUM is devoted to creating a fast-learning environment for our staff in which we encourage learning through practice by innovating methods to resolve our clients’ MPF inquiries. We embrace a dynamic and open work environment with a simple organizational structure and proper delegation that facilitates constructive feedbacks and guidance.
Team work
We truly believe that a mutually supportive and high tolerance for failures atmosphere is conducive to employee autonomy and team performance, where new ideas will be tested by trial and error and staff will be equipped with the necessary skills for uncertainty.
People are our greatest assets, our adamant belief is to immerse people-oriented elements into our culture by proactively encouraging the exchange of knowledge and ideas, inheriting experience from our veteran experts and promoting self-initiated learning.
We understand career progression is vital to our people, GUM provides ample opportunities and sufficient career mobility to shape job capabilities and cultivate work-specific skills. We are looking for motivated and resilient people to join our GUM Family. Embark on our journey to fulfil your career aspiration and gain full support to unleash your potential for excellence!
Program Summary

• The Relationship Management Trainee Programis an 18 - 24 months accelerated program which enables professionals within three years of experience to embark on their professional consulting careers
• Candidates will join the program as a Consulting Associate and be promoted toAssistant Manager level upon program graduation
• Consulting Associate will experience three stages lasting 3 - 6 months or longer, with corresponding key performance indicators and be subject to salary increment in each promotion
• We are looking for someone who is energetic and enthusiastic, willing to take challenges with an entrepreneur mindset, and also a good team player to join our team!
  

About This Role

• Foster long-term customer relationship and conduct proactive communication with corporate clients.
• Demonstrate eagerness for self-improvement and accumulate experience through peer-learning.
• Service client portfolios from diversified industries and strategic plans over corporate and individual customers on their retirement planning and employee benefits arrangement
• Understand customer needs and provide tailor-made solution as a consultant, explore new business opportunities, and retain good relationships with our clients
• Possess strong analytical and business development with sound knowledge on pension and financial products
• Working with senior managerial, conduct client meetings, webinars, and conferences to provide our clients with mass financial education
  

What You Can Expect From GUM
Guide your direction – You will be immersed in our culture of learning and knowledge exchange among teams. We will have detailed guideline and specified deliverables of each stage development.
Unleash your potential – Your placement on Corporate Sales and Employee Service team will equip you with B2B and B2C experience, accumulated through technical knowledge immersion and progress achievement .
Mentoring your mindset – In parallel to your career progression, you will be assigned to a team which is responsive to your enquiries and supportive of your career development.
About You

• Preferred 1-3 years working experiences, fresh graduates are also welcome!
• Degree holder in all discipline
• Good interpersonal skills, detail-minded, self-motivated, dedicated, enthusiastic, energetic and reliable; and most importantly, willing to learn and take challenges! – we need someone to join us to be a game changer of the industry!
• Excellent presentation and communication skills in both Chinese and English
• Strong computer skills including MS Word, Excel and PowerPoint …etc.
  

We Offer

• 1:1 coaching and regularly performance review with salary adjustment
• Diversified exposures over institutional, corporate and individual clients
• Uncapped learning opportunities and extensive trainings from technical product knowledge to soft skills training
• Fun and open working culture without hierarchy – #WorkHardPlayHard philosophy and focus on Team Work
• Flexible working policy
• Comprehensive fringe benefits including 16-24 Annual Leaves, Extensive Medical and Dental coverage, Training and Licensing Examination support
• Family Friendly policy, including Birthday Leave, Examination Leave, Family Care Leave and dependents…etc.
  

Join GUMbees and make a difference!
Join the GUMbees today!
Ready to fly high in your career? Interested candidate please submit your full resume with availability, current and expected salary by clicking "Apply Now".
All personal data provided will be treated with strictly confidential and will be used for the recruitment process only. Unsuccessful applications will be properly discarded within 3 months. Seniority level

• Seniority level Internship

Employment type

• Employment type Other

Job function

• Job function Finance and Consulting
• Industries Insurance

Referrals increase your chances of interviewing at GUM | Your MPF & EB Expert | Hong Kong by 2x

Sign in to set job alerts for “Business Development Associate” roles. Business Development Manager | FMCG | Snacks ($45-50k + bonus)

Hong Kong, Hong Kong SAR HK$5,000.00-HK 50,000.00 22 minutes ago

Business Development Manager, SMB (New Business) Business Development Executive/Specialist Business Development Manager, Business Department, Emerging Business (TRAVEL RETAIL) Assistant Business Development Manager Senior Manager, Business Development HK & Macau Business Associate (Business Development & Client Success) Business Development Manager / Senior Business Development Executive Business Development Manager (eCommerce) Wealth Management - Business Development Specialist Business Development Manager - Spirits, Off Trade Business Development Supervisor / Assistant Business Development Manager Business Operations Assistant (Welcome Fresh Graduate, Contract Role)

New Territories, Hong Kong SAR 4 weeks ago

Business Development Representative, GCR-HKT Associate, Business Development (Operations) Business Development Manager, North East Asia

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Head of Relationship Management (Learning and Development)

Join to apply for the Head of Relationship Management (Learning and Development) role at The Hong Kong Institute of Bankers

Head of Relationship Management (Learning and Development)

1 month ago Be among the first 25 applicants

Join to apply for the Head of Relationship Management (Learning and Development) role at The Hong Kong Institute of Bankers

The Hong Kong Institute of Bankers (HKIB) is a professional organisation in Hong Kong established in 1963. The institute is devoted to enhance the competitive edge of members in the banking and financial industries through the provision of quality education, training and examinations relevant to their needs.

Job Description

We are now looking for:

To drive and sustain the development of the Institute by promoting quality Professional Qualification Programmes, including the Enhanced Competence Framework (ECF) and Certified Banker (CB), as well as Continuing Development Programmes (CDP). Our aim is to enhance the competency standards of the banking industry and elevate HKIB as the authoritative institute in setting these standards in Hong Kong and across the region.

Job Responsibilities

• Manage the relationships with banks covering all HKIB business lines (ECF, CB, CDP, Membership and Events)
• Assist the Professional Competence Development team in formulating strategies to promote and position HKIB professional qualifications to banks.
• Responsible for product development, marketing and sales of continuing development programme for all industry practitioners
• Lead the Business Development Team and China Development Team, covering both HK and ex-HK businesses
• Drive team performance by setting strategic direction and formulating business strategies
• Develop strategies to build collaborations with business partners and trainers to support the Institute’s development
  
  

Job Requirements

• Degree holder in any discipline
• Minimum 12 years of experience preferably in training or front-line business functions with the education/banking sector, of which at least 5 is at management level
• Holders of HKIB professional qualifications such as Certified Banker (CB) or ECF qualifications are preferable
• Experience in banking product development or training & development will be an added advantage
• Exceptional leadership skills and proven ability to manage multiple responsibilities in a fast-paced environment with critical deadlines
• Excellent interpersonal skills to work with people at all levels
• Strong project management, analytical and problem-solving skills
• Able to establish network with senior executives within the industry
• Energetic, self-motivated, resourceful, and result oriented
• Excellent command in both written and spoken English, Cantonese and Putonghua
  
  

Interested parties may send your application with your resume by clicking "A pply Now".

Applicants are welcomed to visit our website for further information about the institute.

Data collected will be used for recruitment purposes only. Personal data provided by job applications will be used strictly in accordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified.

Seniority level

• Seniority level Executive

Employment type

• Employment type Other

Job function

• Job function Finance, Sales, and Human Resources
• Industries Non-profit Organizations

Referrals increase your chances of interviewing at The Hong Kong Institute of Bankers by 2x

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