What Jobs are available for Customer Relationship Management in Hong Kong?

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

Reports to: Chief Financial Officer

Key Accountabilities:

• Support senior executives in developing and executing the strategies of revamping the digital infrastructure of the West Kowloon Cultural District;
• Lead the alignment of CRM strategies, data definitions and data management practices across different business segments to improve customer engagement and retention, drive long-term growth and manage relationship with external stakeholders;
• Lead the development of segmentation strategies using data analytics techniques for the implementation of CRM initiatives and personalised marketing campaigns;
• Lead the implementation of the Customer Data Platform and new CRM system, and work with IT to drive the adoption of digital marketing technologies and data analytics;
• Lead the CRM team to maintain the Customer Data Platform and CRM system; oversee data accuracy and integrity in compliance with relevant rules and regulations; design dashboard to analyse trends and performance; extract insights to enable data-driven decision-making processes; and identify opportunities to improve marketing automation for lead generation and conversion;
• Establish clear metrics to measure and optimise the effectiveness of the CRM initiatives; and provide regular reports and recommendations to internal stakeholders;
• Manage CRM budget and maximise ROI;
• Stay updated with industry trends and best practices in CRM technologies and analytics, and drive performance improvement through innovation; and
• Perform any other duties from time to time as the Authority may reasonably direct.

The Ideal Candidate should possess:

• A bachelor's degree or above in business management, marketing or related discipline, with at least 12 years of relevant experience in CRM or marketing, of which 8 years at managerial level;
• Proficiency in CRM solutions and data analytics with track record of delivering results;
• Strong project management skills and execution ability;
• Excellent interpersonal and stakeholders' management skills;
• Pragmatic with strong drives for results with excellent attention to details;
• Good team spirit with professional traits such as strategic-minded, high productivity, determination and business acumen;
• Ability to work independently with self-motivation and performance orientation; and
• Excellent command of written and spoken English and Chinese.

For interested parties, please submit your application with detailed CV on or before following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information, please visit

or contact:

Shirley Cheung /

Reports to:  Chief Financial Officer

Key Accountabilities:

• Support senior executives in developing and executing the strategies of revamping the digital infrastructure of the West Kowloon Cultural District;
• Lead the alignment of CRM strategies, data definitions and data management practices across different business segments to improve customer engagement and retention, drive long-term growth and manage relationship with external stakeholders;
• Lead the development of segmentation strategies using data analytics techniques for the implementation of CRM initiatives and personalised marketing campaigns;
• Lead the implementation of the Customer Data Platform and new CRM system, and work with IT to drive the adoption of digital marketing technologies and data analytics;
• Lead the CRM team to maintain the Customer Data Platform and CRM system; oversee data accuracy and integrity in compliance with relevant rules and regulations; design dashboard to analyse trends and performance; extract insights to enable data-driven decision-making processes; and identify opportunities to improve marketing automation for lead generation and conversion;
• Establish clear metrics to measure and optimise the effectiveness of the CRM initiatives; and provide regular reports and recommendations to internal stakeholders;
• Manage CRM budget and maximise ROI;
• Stay updated with industry trends and best practices in CRM technologies and analytics, and drive performance improvement through innovation; and
• Perform any other duties from time to time as the Authority may reasonably direct.

The Ideal Candidate should possess:

• A bachelor's degree or above in business management, marketing or related discipline, with at least 12 years of relevant experience in CRM or marketing, of which 8 years at managerial level;
• Proficiency in CRM solutions and data analytics with track record of delivering results;
• Strong project management skills and execution ability;
• Excellent interpersonal and stakeholders' management skills;
• Pragmatic with strong drives for results with excellent attention to details;
• Good team spirit with professional traits such as strategic-minded, high productivity, determination and business acumen;
• Ability to work independently with self-motivation and performance orientation; and
• Excellent command of written and spoken English and Chinese.

For interested parties, please submit your application with detailed CV on or before 7 February 2025. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information, please visit or contact:

Shirley Cheung /

Company Overview

• AEON Credit Service (Asia) Co., Ltd was established in 1990 and listed on the Main Board of Hong Kong Stock Exchange since 1995 (stock code: 900).
• One of the major players in the credit card market in Hong Kong.
• We are a member of AEON Group, a Fortune Global 500 company.

We offer:

• 5-day work week
• Group medical, dental, body check, group life, accidental & travel insurance coverage insurance coverage
• Competitive annual leave package
• Competitive pay and Discretionary bonus
• Staff purchase discount in AEON group
• Friendly working environment with dynamic and talented team members
• Learning and development opportunities
• Smart and casual attire (Monday to Friday)
• Convenient office located near Tsim Sha Tsui MTR station

Responsibilities:

• Follow through customer complaint and identify the root case for preventive action.
• Monitor Contact Centre Performance and KPI achievement.
• Oversee the utilize data-driven insights to address pain point and drive the improvement on services, product and procedure.
• Review company customer communication and liaise with internal stakeholder proactively.
• Manage the solution providers for the Call Centre and / or the related system of CRM Dept.
• Prepare statistics reports with insights and report to management.
• Assist in ad-hoc tasks as assigned.

Requirements:

• University Graduate in Business Administration, Statistics, Data Analytics, Mathematics, Banking, Finance or related disciplines.
• Minimum 10 years customer service and complaint handling experience in banking and finance industry with at least 3 years leadership roles.
• Familiar in data analytic tools and call center systems.
• Customer-centric mindset with a passion for improving customer satisfaction.
• Knowledge of relevant banking and finance regulations and standard.
• Solid coaching and mentoring skills.
• Proficient in both written and spoken English and Chinese (Cantonese and Mandarin).
• Immediate availability is preferred.

Interested parties please send your application with updated CV, notice period, current and expected salaries to (via Apply Now )

Information on Collection of Personal Data & Application

Our company is an equal opportunities employer and welcome application from all qualified candidates.

All personal data collected will be kept confidential, and will be used for recruitment purpose only.

It is our policy to retain personal data of unsuccessful applicants for future recruitment purposes within our Company, its subsidiary or associated companies for a period of six months. This retention of your personal data in the said period allows us to consider your suitability of other roles that may arise during this time. We may transfer your personal data to the said companies for such recruitment consideration.

Hing Fat Flower Group (HFFG) is a leading floral conglomerate in Asia. For over 40 years, our wholesale subsidiary Hing Fat Flower Wholesales Ltd has been importing from over 20 countries worldwide, supplying a wide range of fresh cut flowers, foliage and accessories to many high-end boutique florists, 5 star hotels and casino resorts in Hong Kong, Macau and China.  Our retail subsidiaries HF Flora, Pacific Petals, Hing Fat Flower Market and Hing Fresh Global Sourcing; caters to different needs across multiple market segments, offering competitive fresh produce and unique floral services.

To cope with our expansion, we are looking for a high-calibre and energetic individual to join our winning team.

We are looking for a Customer Service & Sales Executive, who is highly self-motivated to cope with our diverse business expansion.

Job Responsibilities:

Reporting to Sales & Customer Service Manager you will be responsible for all aspects of Customer Service and administration work, including but not limited to

Responsibilities:

• Handle customer inquiries via email, phone, WhatsApp, and social media with courtesy and professionalism
• Provide comprehensive customer service throughout the sales cycle—including pre-sales, in-sales, and post-sales support. This includes answering questions, resolving complaints, processing orders, maintaining customer relationships, and offering product and service information to enhance brand image and customer satisfaction
• Monitor and follow up on order status, ensuring timely responses to customers
• Manage procurement of floral materials and supplies
• Prepare quotations and invoices for both corporate and individual clients
• Prepare regular sales reports to management
• Ad-hoc assignment is required

To qualify, individual must:

• DSE or above academic qualification
• Minimum 2 years of customer service experience
• Detail-oriented, well-organized, and a strong team player
• Able to multitask and learn quickly in a fast-paced environment
• Strong prioritization and time management skills
• Experience with online business platforms, e-commerce systems, or ERP systems is a plus
• Proficient in MS Word, Excel, and PowerPoint
• Excellent communication skills in Cantonese, Mandarin, and English
• Candidates with experience in floral design or hospitality industry will be given priority
• Knowledge of Photoshop is an advantage
• Immediate availability is preferred

Interested parties, please APPLY NOW and send us your full resume in MS WORD / PDF format MUST with latest salary, expected salary and availability.  Please note that only shortlisted candidates will be notified (Data collected is only for recruitment purpose).

About the company:

We have been the pioneer of silver hair market in Hong Kong, since starting our business in 2005. In the past 16 years, we always strived to bring health and happiness to the elderly and families. Our major services include Nursing Home One-Stop Solution (NHOSS), home-based rehabilitation and health care services (HomeCare) and on-site medical services to nursing homes. Since 2020, we have been a recognized service provider for Community Care Service Voucher for the Elderly Scheme under Social Welfare Department, HKSAR Government.

We are now looking for individuals who are passionate to build a career for the ageing population.

Job Duties:

Assessing clients' need for long term care

Preparing geriatric care plans and solutions for clients

Site-visiting elderly homes with caregivers

Promoting rehabilitation and home-based health care services

Requirements:

Good interpersonal and communication skills

Sales experience preferred, but fresh graduates are also welcomed

Working on weekends and public holidays

Performing outdoor duties

We offer:

Basic salary from $17,000 to $19,000 per month

Attractive incentive bonus

Transportation allowance

Medical benefits

Birthday leave

For interested parties, please send your application letter and resume to (email redacted, apply via Company website), stating also your expected salary and date of availability.

Personal data collected will be used for recruitment purpose only.

Full-time

職責:

• 透過電話 / Whatsapp / Email 處理訂單,並確保訂單紀錄正確
• 處理客戶查詢及任何跟進事宜
• 以電話/ 電郵為客戶提供服務,維持良好客戶關係
• 執行主管安排的其他工作

資歷:

• 中五或以上程度
• 良好電話禮儀、溝通技巧及解難能力
• 懂閱讀及書寫中英文
• 熟悉電腦應用軟件,如MS Office和中英文輸入
• 歡迎其他行業人士或應届畢業生加入

工作時間及待遇:

• 星期一至六 (5 天日間輪班):上午8時至下午6時或上午8時半至下午6時半,每週工作5天,每天工作9小時
• 月薪$15,000 - $18,000, 酌情花紅、表現獎金、培訓津貼、醫療福利、有薪年假10日起、生日假、有薪婚假及恩恤假、侍產假20日、太古集團購物優惠、廠內飲品任飲、免費廠車服務、員工康樂活動

以下其中一個申請方法:

1. 按"Quick Apply" 提交履歷表申請, 註明現時及期望薪金, 最快上班日期

2. 招聘熱線:

*申請人所提交之個人資料將絕對保密及只作招聘用途。所有個人資料將在招聘後銷毀。

Responsibilities:

• Make outbound / inbound calls for customer order taking and maintain accurate order records
• Handle customers' enquiries and all follow up matters
• Provide customer services via phone and e-mail
• Perform ad hoc duties as assigned

Requirements:

• Form 5 or above
• Good telephone manner, communication and problem-solving skills
• Good command of written and spoken English and Chinese
• Proficient in using MS Office and Chinese word processing
• Recent graduates and candidates from other industries are also welcome

Interested parties please submit your resume with current and expected salary and your availability by clicking 'Quick Apply'.

Personal data provided are treated in strictest confidence and for recruitment purposes only. All information will be destroyed after the process completed.

Diversity, Equality, Inclusion & Belonging

Swire Coca-Cola is committed to fostering an environment that values Diversity, Equality, Inclusion, and Belonging. We believe that a diverse workforce drives our goals and contributes to overall success. As an equal opportunity employer, Swire Coca-Cola hires talented individuals from any backgrounds and conditions. We strive to create a work environment that is respectful, inclusive, and free from any form of discrimination, harassment, or intimidation.

If you require special assistance due to disability or any other conditions during any stage of the recruitment process, please feel free to contact us at any time. We appreciate your interest in joining our team and your commitment to contributing to a diverse and inclusive workplace.

Application & Privacy Notice

We are committed to protecting your personal data. Before submitting your application, please take a moment to review our Personal Data (Privacy) Policy and Personal Information Collection (PIC) Statement available on our Company website at

By submitting your application, you acknowledge and accept the terms outlined in our PIC Statement. All information provided will be handled with strict confidentiality and used solely for recruitment purposes.

Our clients are now looking for a potential candidate to join their team as a Customer Service (Japanese speaking)

Job Duties

• Respond to customer questions and concerns regarding shipping, logistics, and service options
• Work with internal teams to ensure timely and accurate processing of orders and shipments
• Update customers on the status of their shipments and provide tracking details
• Address and troubleshoot any problems or complaints related to shipments, ensuring customer satisfaction

Requirement

• 1+ year related position experience in Customer Service
• Experience in Logistics/ Forwarding/ Express
• Fresh graduation are also welcome
• Good command of written and spoken English, Mandarin, Japanese with N1/ N2
• Proficient in MS Office, PC skills

Benefit

• 5-day work
• 9:00- 18:00
• Discretionary Bonus
• 15 days Annual Leave
• Medical

Interested parties please send your application via email to Apply Now or For any inquiries, please do not hesitate to contact me at

Please note that only short listed candidate will be notified.

We also have various job vacancies from our well-established clients in all kinds of fields, please feel free to contact us. We are always willing to give you support on your career development.

Our company website:

All information received will be treated in strict confidence and used for recruitment purpose only.

PERSOLKELLY Hong Kong Limited: Employment Agency License No. 75536

PERSOL Hong Kong: Employment Agency License No. 75503

Duties and Responsibilities:

• Contact customer to secure and follow up order
• Contact shipping line and oversea agent
• Develop new client base and follow up nomination clients
• Services to direct account, forwarder, trading companies and other channels
• Coordinate with supporting departments and oversea office/agents
• Responsible in promoting for the company business
• Perform other duties as assigned by management and Ad hoc tasks and assignments

Requirements:

• DSE or above
• Minimum of 2 years experience in services and logistics industry
• Self disciplined and good time management
• Accountable and responsible and willing to work under pressure
• Strong MS applications, Good command in English and Cantonese/Mandarin
• Strong interpersonal communication skill
• Willing to learn and good working attitude.
• Initiative, self-motivate and good team player
• Detail oriented, well-organized

**Freight Forwarder work experience and immediate available would be an advantage**

About the role

We are seeking a highly motivated and customer-focused Customer Service & Quality Executive to join our team at Danone Nutricia Early Life Nutrition (Hong Kong) Limited in North Point, Eastern District. This full-time position is a critical role within our organisation, responsible for ensuring exceptional customer service and quality assurance across our operations.

What you'll be doing

1. Handling customer inquiries and complaints in a professional and timely manner
2. Conducting quality inspections and audits to maintain high standards of product quality
3. Collaborating with cross-functional teams to identify and resolve issues related to customer satisfaction and product quality
4. Providing feedback and recommendations to management for process improvements
5. Maintaining detailed records and documentation to support quality assurance efforts
6. Contributing to the development and implementation of customer service and quality control policies and procedures

What we're looking for

1. Minimum 2 years of experience in a customer service or quality assurance role, preferably within the manufacturing, transport or logistics industries
2. Strong communication and interpersonal skills, with the ability to interact effectively with customers and cross-functional teams
3. Excellent problem-solving and critical thinking skills to identify and resolve issues
4. Familiarity with quality management systems and auditing procedures
5. Proficiency in both written and spoken English and Cantonese
6. A keen eye for detail and a commitment to maintaining high standards of quality

What we offer

At Danone Nutricia Early Life Nutrition (Hong Kong) Limited, we are committed to providing a supportive and inclusive work environment that empowers our employees to thrive. We offer competitive compensation, comprehensive benefits, and opportunities for professional development and career advancement. Join us in making a positive impact on the lives of our customers and the community.

If you are passionate about delivering exceptional customer service and maintaining the highest standards of quality, we encourage you to apply now for this exciting opportunity.