102 Customer Relationship Management jobs in Hong Kong

Join to apply for the Head of CRM (Customer Relationship Management), APAC role at Invesco Asia Pacific

Join to apply for the Head of CRM (Customer Relationship Management), APAC role at Invesco Asia Pacific

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About Invesco
As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.

About Invesco
As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.
What's in it for you?
Our people are at the very core of our success. Invesco employees get more out of life through our comprehensive
compensation and benefit offerings including:

• Generous annual leave plus flexible paid time off
• Hybrid work schedule
• Learning and development programs
• Health & wellbeing benefits
• Parental Leave benefits
• Employee stock purchase plan (if applicable in your region)
  

• Define and execute the regional CRM strategy in alignment with global roadmaps
• Act as the strategic CRM lead for APAC, collaborating with global counterparts to influence platform direction and advocate for regional priorities
• Serve as the primary CRM liaison between APAC and global technology teams, and build strong ties with EMEA and NA CRM teams. ensuring seamless integration of global initiatives into the regional context.
  

• Define and execute a forward-looking CRM strategy that drives operational efficiency and business growth across APAC.
• Champion the transformation of CRM processes, identifying opportunities to streamline workflows and enhance user experience.
  

• Act as a CRM evangelist, promoting platform adoption and showcasing the value of CRM-driven insights across the organization.
• Diagnose current state issues, lead change management efforts for new features and enhancements, ensuring high adoption and minimal disruption.
• Design and deliver targeted training programs and enablement materials tailored to diverse user groups.
• Foster a data-driven culture by promoting the use of dashboards, reports, and actionable insights to support strategic decision-making.
  

• Lead the design and implementation of scalable, integrated CRM solutions, ensuring alignment with enterprise architecture and data governance standards.
• Oversee end-to-end architecture and integration of Salesforce with internal systems (e.g., client, contact, and financial data platforms), ensuring data consistency and operational efficiency.
• Translate business needs into clear, actionable user stories and manage the full delivery lifecycle, including UAT and stakeholder sign-off.
• Act as the escalation point for complex CRM issues, coordinating resolution with global teams.
  

• Serve as a data steward for CRM in APAC, ensuring data is structured, governed, and maintained to the highest standards.
• Define and enforce data governance policies, including data quality, cleansing, transformation, and lifecycle management.
• Collaborate with global data teams to ensure regional data practices align with enterprise-wide standards and compliance requirements.
  

• Build trusted relationships with senior APAC business leaders, acting as a strategic advisor on CRM capabilities and opportunities.
• Effectively communicate complex CRM concepts and value propositions to executive stakeholders.
  

• Manage and mentor a high-performing CRM team, fostering a culture of innovation, accountability, and continuous improvement.
• Define and implement new CRM capabilities that drive business value, from ideation through to delivery and adoption.
• Prioritize and manage the regional CRM backlog, balancing quick wins with strategic initiatives.
• Work in collaboration with Experience, Platform and Analytics leaders within the Digital Experience team – collaborating in order to bridge Marketing and Distribution functions using Salesforce as the conduit
  

• University qualification in Business, Information Systems, or related field.
• 8+ years of hands-on Salesforce experience in a global organization, from financial services, technology, consulting or relevant industries.
• Salesforce Administrator Certification advantageous; additional certifications (e.g., Advanced Admin, Platform App Builder) are also a plus.
• Proven experience in regional strategy development, solution architecture, and global stakeholder engagement.
• Demonstrated success in leading teams, managing backlogs, and delivering new CRM capabilities.
• Strong understanding of data architecture, relational databases, and integration frameworks.
• Experience in data governance and stewardship, with a focus on maintaining high data quality and compliance.
• Familiarity with Agile/Scrum/SDLC methodologies; certifications like PMP, ITIL, or Six Sigma are advantageous.
• Strategic thinker with a strong sense of ownership and a passion for enabling business success through technology.
• Excellent communicator and influencer, capable of navigating complex stakeholder environments.
• Proactive, organized, and adaptable, with a strong focus on outcomes and continuous improvement.
• High integrity and a collaborative mindset.
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Business Development and Sales
• Industries Investment Management and Financial Services

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Get notified about new Head of Customer Relationship Management jobs in Hong Kong, Hong Kong SAR .

Hong Kong, Hong Kong SAR HK$90,000.00-HK$120,000.00 2 days ago

Central & Western District, Hong Kong SAR 4 days ago

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DayOne is a global leader in the development and operation of high-performance data centers, and one of the fastest-growing companies in the industry, with a strong presence across Asia and Europe. As we continue our expansion into new international markets, we are seeking talented individuals passionate about joining us on this growth journey. This is an excellent opportunity to become a key member of our dynamic team and play an integral role in our rapid expansion!

Role & Responsibilities:

• Serve as the primary point of contact for all project delivery and ongoing service operations. Ensure operational services align with the Service Level Agreement and budget. Lead a virtual delivery team to guarantee customer satisfaction through efficient service delivery. Act as a trusted advisor, fostering professional and integrity-based customer relationships on behalf of GDS.
• Oversee services including Data Center Build-to-Suit, Hosting, and Network Services. Manage the entire lifecycle from project delivery to ongoing operations.
• Handle communication with customers regarding project delivery and service operations. Coordinate internal resources to meet company standards and customer needs. Facilitate effective internal team meetings for clear communication with customers.
• Drive end-to-end Data Center construction and customization projects. Collaborate with sales, presales, design, construction, and T&C teams to manage project schedules, quality, costs, and risks. Escalate issues to senior management and ensure project closure with customer acceptance.
• Maintain responsibility for SLA adherence and customer satisfaction during operations. Coordinate with DC operations, Network, and IT service teams for ongoing service improvement and risk mitigation.
• Ensure compliance with internal processes related to procurement, audits, ITIL, and project management.
• Work closely with internal teams to execute customer contracts and achieve customer satisfaction. Embrace challenges and adapt to changes with a team-oriented approach.

Requirements:

• Bachelor’s degree, preferably in Electronics & Engineering or Computer Science
• Minimum of 2 years of experience in Data Center, Telecom, or Construction industries. Deep understanding of Data Center infrastructure and experience in Data Center construction or operations highly valued.
• Proven customer interface experience with excellent communication, coordination, and report-writing skills.
• A self-motivated learner in Data Center Industry, with a strong drive to embrace challenges and adapt to changes.
• Demonstrated willingness to serve clients and address public relations issues. Skilled in conflict mediation and building trust with clients.
• Fluency in English and Cantonese, with the ability to understand and speak Mandarin.

• Mid-Senior level

• Full-time

• Customer Service, Sales, and Business Development

• IT Services and IT Consulting

This job posting is active and available.

Join to apply for the Customer Success Executive role at Lendela

2 days ago Be among the first 25 applicants

Join to apply for the Customer Success Executive role at Lendela

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About Lendela

Founded in 2018, Lendela is a fast-growing fintech on a mission to simplify financing and enable greater financial access. Our platform matches borrowers with personalised loan options through a simple application, empowering borrowers with choice and transparency while offering an alternative to the cumbersome and opaque traditional lending landscape.

About Lendela

Founded in 2018, Lendela is a fast-growing fintech on a mission to simplify financing and enable greater financial access. Our platform matches borrowers with personalised loan options through a simple application, empowering borrowers with choice and transparency while offering an alternative to the cumbersome and opaque traditional lending landscape.

Since our inception, we have facilitated over 400,000 loan applications alongside more than 100 lending partners. In 2023, we successfully raised US$5 million in an oversubscribed Series A to scale our unique model across Asia Pacific. Our backers include Singlife co-founder Walter de Oude’s Chocolate Ventures as well as prominent Singapore-based VC firm Cocoon Capital. Lendela currently serves customers in Singapore, Hong Kong, and Australia.

Why join us?

Your growth is our success: We believe that when you get to achieve your potential, consumers, investors, and the team all win. This is why we’re as invested in the company’s success as we are in yours, and joining us means that you’ll be working alongside people who genuinely want you to be the best you can be.

We’re in an industry with massive growth potential and huge challenges to solve: The global lending industry is vibrant, varied, and ripe for exponential growth — and we’re riding it hard. We have a significant advantage in APAC and are well-placed to solve the problems in the industry today. Joining us means that you’ll be at the forefront of this transformation.

We’re global and diverse: We operate across four exciting markets and are home to dozens of subject matter experts who honed their expertise in some of the world’s most recognisable companies. This means that you’ll get to work with diverse teams, expose yourself to game-changing ideas, and grapple with challenging problems every day.

We’re driven by what works: We’re guided by data in whatever we do, and we measure the results of every decision we make to ensure we’re constantly optimising for our business objectives. Joining us means you’ll get to embrace this data-driven way of working alongside true champions of it, aligning your growth with the outcomes you achieve.

Job Overview

At Lendela we connect consumers to financial institutions to help them get the best personal loans. With our reverse auction model supported by cutting edge technology, we’re bringing the world’s most advanced personal loan marketplace to APAC.

We’re looking for a dynamic and aspiring Customer Success Executive to join our team in Hong Kong. As a Customer Success Executive, you will take full control of the customer journey, build successful relationships with each customer and scale the market.

Responsibilities

• Follow up with customers on a daily basis
• Communicate with inbound customers using calls, email, and WhatsApp (all company provided). No cold call is needed.
• Work with our lending partners to get great offers for our customers
• Help customers better understand their loan offers
• Assist customers from application to disbursement
  
  

• Minimum 1 year experience with Customer Service
• Outstanding negotiation skills with the ability to handle challenges
• A mentality and attitude that thrives on being in a very fast-paced environment and part of a team of high-achieving individuals
• Patience, persistence and persuasiveness
• Excellent communication skills
• Speak and read English and Cantonese
  
  

• Competitive base salary
• Commission scheme
• 15 days of annual leave
• Group medical

• Seniority level Entry level

• Employment type Full-time

• Job function Other

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4 days ago Be among the first 25 applicants

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About Firework
Join Firework – Where Innovation Meets Impact

Firework is revolutionizing connected commerce with the world’s most advanced and largest AI-powered video commerce platform, trusted by global brands and leading retailers. We bring the energy of in-store experiences online, transforming how businesses engage, convert, and build lasting customer relationships.

At Firework, you’ll be part of a high-growth, team-centric environment where innovation thrives and collaboration fuels success. Having raised over $235m to date led by investors such as the SoftBank Vision Fund 2 and operating at a global scale, we offer unparalleled opportunities to work cross-functionally, solve complex challenges, and drive meaningful impact in the future of connected digital commerce.

If you’re curious, ambitious, and energized by big ideas, Firework is the place to grow, lead, and shape the next era of online shopping—together.

Summary
Firework is growing! Our team is responsible for offering strategic customer success relationship management to existing clients who leverage our innovative commerce solutions to drive their business growth. We’re looking for an experienced customer success professional to join our team to nurture and grow our high-velocity business customers across the Hong Kong market. You are client-focused, data-driven, and excited to establish and maintain close growth-oriented partnerships with a diverse portfolio.

What You’ll Be Doing

• Act as a strategic business partner to assigned book of business of which may be a mix of high-velocity small and medium-sized accounts and lead as the point of contact focused on long-term mutually beneficial partnerships
• Responsible for growing customer lifetime value, which includes identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue
• Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations; own the entire post-sale customer journey
• Collaborate with Sales and other teams to forecast, drive, and negotiate renewal and upsell terms to improve renewal and upsell rates
• Act as the voice of the customer; collect product feedback, analyze usage data, and assess customer behavior to achieve measurable product adoption objectives and deliver value-driven touchpoints and personalized recommendations
• Lead and conduct regular business reviews and check-ins to demonstrate ROI and deepen customer relationships
• Support all day-to-day business operations associated with customers including billing and continuous process and documentation improvements
• Manage and mentor a small, growing team of Customer Success professionals
  
  
  
  
  

• Bachelor’s degree required
• 5+ years of customer success relationship management; preference for e-commerce
• Proven ability to manage revenue-related KPIs such as renewal rate, upsell, NRR, and churn
• Outstanding commercial and product acumen and a track record of contributing to revenue growth
• High attention to detail and the ability to multitask, meet deadlines, and thrive in a fast-paced, start-up team-centric environment
• Excellent communication, relationship-building, and consultative selling skills, including the ability to speak and influence technical and non-technical audiences
• Balanced mix of creative and analytical skills
• Must speak, read, and write English and Cantonese fluently
  
  
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Hospitality, Food and Beverage Services, and Retail

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Direct message the job poster from Oracle

We are seeking a passionate and proactive Customer Success Manager (CSM) with a strong background in Cloud SaaS solutions and consulting environments. As the trusted advisor to our enterprise clients, you will be responsible for driving customer success, ensuring solution adoption, and maximizing value realization throughout the customer lifecycle.

This is a customer-facing role that requires both strategic thinking and hands-on engagement to build lasting relationships, coordinate service delivery, and drive high levels of customer satisfaction and retention.

Key Responsibilities:

• Customer Engagement & Relationship Management:
• Serve as the primary point of contact for assigned customers, building trusted relationships with key stakeholders from mid to executive levels.
• Service Delivery Oversight:
• Coordinate across internal teams and third-party providers to ensure successful solution adoption, delivery milestones, and customer satisfaction.
• Success Planning:
• Develop and execute customer success plans that align with each client’s business goals, ensuring tangible outcomes and ROI from SaaS investments.
• Proactively identify risks or issues, and lead cross-functional efforts to resolve them swiftly—engaging technical, support, or product teams as needed.
• Advocacy & Expansion:
• Act as the voice of the customer internally, championing their needs and identifying opportunities for upsell, cross-sell, and continued business growth.
• Performance Monitoring:
• Monitor usage and health metrics to ensure clients are leveraging solutions effectively and achieving expected value.
• Collaboration with Sales and Consulting:
• Support account planning, renewals, and expansion efforts in coordination with sales and consulting teams.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Business, or related fields.
• Minimum 5 years of experience in a consulting, customer success, solution delivery, or client management role—preferably within a Cloud SaaS environment.
• Familiarity with any Cloud SaaS product (e.g., Salesforce, Workday, ServiceNow, Microsoft Dynamics, etc.).
• Proven experience managing enterprise accounts, customer escalations, and solution delivery lifecycles.
• Strong planning, time management, and organizational skills.
• Demonstrated interpersonal skills with the ability to manage conflicts and build productive client relationships.
• Fluent in English ; Cantonese is highly preferred.

Preferred Qualifications:

• Experience working with global or regional delivery teams across time zones.
• PMP, ITIL, or equivalent certification is a plus.
• Background in business applications, finance, or enterprise transformation projects is advantageous.

What We Offer:

• Opportunity to work with a diverse portfolio of enterprise clients.
• Exposure to the latest in Cloud SaaS technology landscapes.
• Collaborative team environment with opportunities for professional growth and leadership.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting and Information Services

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Get notified about new Customer Success Manager jobs in Hong Kong, Hong Kong SAR .

Central & Western District, Hong Kong SAR 2 weeks ago

Wong Chuk Hang, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 4 months ago

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IAS Customer Success Manager (CSM) will partner with Sales, Technical Client Services, and Solutions Engineers to successfully onboard new accounts and retain and grow sales revenue within existing accounts. The Customer Success Manager is responsible for increasing client adoption of IAS publisher technology, maintaining strong client relationships and ensuring that client campaigns meet goals and objectives. The primary focus of this role is to grow long-term client revenues in support of the overall success of the company.

As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills.

Responsibilities:

• Understand the digital advertising ecosystem of advertisers, agencies, publishers, and media technology partners
• Build a solid understanding of all IAS products and processes
• Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services.
• Act as the lead point of contactand account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
• Prepare regular reporting and data analysis of client activity
• Develop trusted advisor relationships with key client stakeholders and ensure the timely and successful delivery of IAS solutions according to client needs/objectives.
• Assist with critical customer requests/escalations as needed while identifying at-risk scenarios and work with internal/external stakeholders to build & enact solutions.
• Identify and drive upsell opportunities alongside the Sales team within current accounts.
• Conduct regular business reviews with key clients to highlight IAS value.
• Meticulously track customer engagements via internal systems to document customer lifecycle.
• Work cross collaboratively with Sales & Customer Success teams to successfully onboard new customers.
• Keep up to date with all product enhancements and developments and communicate these to clients in a clear and intelligent manner.
• Collaborate with team members by sharing industry knowledge/developments and account-specific knowledge.
  
  
  

• Ideally 2-4 years experience in Ad Tech, agency, DSP, or publisher preferred
• Cantonese and Mandarin language capability essential
• Understanding of programmatic advertising industry required
• Multi market - China, Hong Kong and Taiwan
• Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendations
• Demonstrated ability to effectively communicate, present and advise clients
• Ability to learn quickly and grasp different processes and systems
• Enthusiasm to work in a fast-paced and demanding environment
• Exceptional organizational skills with the ability to prepare clear and concise documents
• Fluency with Microsoft PowerPoint, Word, Excel
• Experience working in Salesforce, Gainsight, GAM, GCM is a plus
  
  
  

• Seniority level Associate

• Employment type Full-time

• Job function Other
• Industries Technology, Information and Internet, Advertising Services, and IT Services and IT Consulting

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Hong Kong, Hong Kong SAR HK$22,000.00-HK$40,000.00 2 months ago

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Join to apply for the Customer Success Executive role at Wizpresso 濃說

1 year ago Be among the first 25 applicants

Join to apply for the Customer Success Executive role at Wizpresso 濃說

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Job Brief

We are looking for a professional Customer Success Executive to join us. You are a problem solver and will be responsible for advising and guiding a wide variety of customers to ensure they adopt Wizpresso successfully. You will work closely with customers to discover their business needs and challenges and then coach them on the best ways to use our solutions to solve them.

Job Brief

We are looking for a professional Customer Success Executive to join us. You are a problem solver and will be responsible for advising and guiding a wide variety of customers to ensure they adopt Wizpresso successfully. You will work closely with customers to discover their business needs and challenges and then coach them on the best ways to use our solutions to solve them.

Responsibilities

• Empathize with every aspect of the customer experience, putting customers' needs first
• Guide and coach customers with a dedicated customer success process
• Meet customers to discover and understand their needs and develop an onboarding process
• Coach customers to be product experts and train their teams so they become increasingly self-sufficient
• Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty
• Identify common customer challenges and actively suggest better solutions
• Partner closely with cross-functional teams to translate business needs and product requirements into new solutions for customers
• Work with product teams to craft, refine, and adapt customer onboarding assets
• Help drive customer references and case studies
  
  

• 1-2 years of experience in SaaS sales, customer success, account management, consulting, or a related discipline
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
• Strong interpersonal skills and experience in building long-term relationships
• Consistent track record of highly-professional customer service in a fast-paced, dynamic environment
• Diplomacy, tact, and poise under pressure when working through customer issues
• Knowledge of the latest development in SaaS solutions is an advantage
• University degree in business, communications, marketing, or a related field

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Technology, Information and Internet

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ISI Markets is looking for a Customer Success Executive (“CS”) to join our Customer Success Team in APAC.

The CS role is the direct link between ISI Markets and our selected accounts in the region. From onboarding through to contract renewal, the CSs mission is to ensure customers are increasing their engagement with our offering and are as satisfied as possible.

The CS will operate within the sales organization to help turn client relationships into revenue growth by maximizing retention and helping to uncover and close new business opportunities. The successful candidate will have strong commercial awareness and be able to draw on previous client-facing experience, as well as learn from the existing team to bring new perspectives and solutions to clients.

This role will focus on the client’s needs, ensuring they’re educated and supported to utilize their chosen services fully. The successful candidate will have a deep understanding of what motivates clients to use our products and facilitate that use at every touchpoint.

Key Responsibilities

• Build trusted relationships with customers and help retain and grow their business.
• Ensure the smooth onboarding of clients and demonstrate an organized approach to regular proactive customer interaction.
• Leverage your understanding of customers’ business strategies, goals, and key initiatives to make every client engagement highly valuable.
• Advocate within the ISI Markets business to address the highest priority customer needs, being the true voice of the customer.
• Help ensure quick resolutions to client issues to minimize escalations.
• Help identify and develop new champion users within existing subscribers and new opportunities within the selected accounts.
• Work closely with internal resources to coordinate more bespoke client support and ensure a good fit of ISI Market’s offering into the customer persona and their workflow.
• Facilitate and maximize upsells and price increases by following jointly created success plans for selected Accounts.
• Be able to comfortably navigate and demo the CEIC/EPFR UI, have a deep knowledge of our data and offerings, and work to soft-sell products through client engagement.
• Conduct proactive, scalable customer outreach to identify trends in customer usage and requirements. Reporting findings to internal stakeholders.
• Help ensure all customer facing training and information documents are of the required standard to facilitate the employment of our data into client workflows.
• Monitor usage of our products and provide monthly/quarterly health-check assessments on selected accounts to the Account Managers.
• Gather market feedback and collaborate with product and research teams to help shape future enhancements and the product roadmap.

Required knowledge, skills and experience

• CClient centric and empathetic.
• Excellent communication and presentation skills.
• Organized, literate and passionate about clients.
• An analytical and process-oriented mindset.
• Proficiency with CRM software and data analytics tools.
• Understand pre and post sales principles and processes.
• Proficient in both spoken and written English and Chinese.
• Strategic thinker with a focus on achieving customer satisfaction and long-term retention.

What we offer

• Great working environment in an international company
• Open and friendly working atmosphere
• Work-life balance
• 4 weeks a year you can work from any location that you choose.

We welcome applications from recent graduates with a background in economic studies who are eager to grow in a client-facing role and bring fresh energy to the team.

About ISI Markets

ISI is a truly international company, with over 700 employees across 20 global locations. With a proud 30-year history, we are the leading provider of data, analysis, and research on the world’s fastest-growing and highest-potential growth markets.

Our culture is centered around our people. We take pride in supporting our employees to be the best they can be. Working with us means joining a collaborative environment and a great team of professionals.

To learn more, visit our website:

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service, General Business, and Information Technology
• Industries Information Services

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Southern District, Hong Kong SAR 1 week ago

Eastern District, Hong Kong SAR 1 week ago

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IAS Customer Success Manager (CSM) will partner with Sales, Technical Client Services, and Solutions Engineers to successfully onboard new accounts and retain and grow sales revenue within existing accounts. The Customer Success Manager is responsible for increasing client adoption of IAS publisher technology, maintaining strong client relationships and ensuring that client campaigns meet goals and objectives. The primary focus of this role is to grow long-term client revenues in support of the overall success of the company.
As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills.
Responsibilities:

• Understand the digital advertising ecosystem of advertisers, agencies, publishers, and media technology partners
• Build a solid understanding of all IAS products and processes
• Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services.
• Act as the lead point of contactand account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
• Prepare regular reporting and data analysis of client activity
• Develop trusted advisor relationships with key client stakeholders and ensure the timely and successful delivery of IAS solutions according to client needs/objectives.
• Assist with critical customer requests/escalations as needed while identifying at-risk scenarios and work with internal/external stakeholders to build & enact solutions.
• Identify and drive upsell opportunities alongside the Sales team within current accounts.
• Conduct regular business reviews with key clients to highlight IAS value.
• Meticulously track customer engagements via internal systems to document customer lifecycle.
• Work cross collaboratively with Sales & Customer Success teams to successfully onboard new customers.
• Keep up to date with all product enhancements and developments and communicate these to clients in a clear and intelligent manner.
• Collaborate with team members by sharing industry knowledge/developments and account-specific knowledge.
  

• Ideally 2-4 years experience in Ad Tech, agency, DSP, or publisher preferred
• Cantonese and Mandarin language capability essential
• Understanding of programmatic advertising industry required
• Multi market - China, Hong Kong and Taiwan
• Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendations
• Demonstrated ability to effectively communicate, present and advise clients
• Ability to learn quickly and grasp different processes and systems
• Enthusiasm to work in a fast-paced and demanding environment
• Exceptional organizational skills with the ability to prepare clear and concise documents
• Fluency with Microsoft PowerPoint, Word, Excel
• Experience working in Salesforce, Gainsight, GAM, GCM is a plus
  

• Seniority level Associate

• Employment type Full-time

• Job function Other
• Industries Technology, Information and Internet, Advertising Services, and IT Services and IT Consulting

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Hong Kong, Hong Kong SAR HK$22,000.00-HK$40,000.00 2 months ago

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