147 Customer Service Manager jobs in Hong Kong

1 day ago Be among the first 25 applicants

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Direct message the job poster from Avenir Group

• VIP / Institutional account services/ CS preferred , Crypto related exp. is a MUST
• Handle Telegram , back office tickets, and provide 7*24h online enquiries and email/call replies services to customers.
• Handle customer enquiries, advices and suggestions via telegram, email or online tools.
• Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
• Multiple product lines support exp. is preferred, for example futures product, crypto wallet, earn product etc.
• KYC/KYB exp. is preferred
• Handle customer complaints, any special cases or ad hoc tasks.

** Senior team leader will require exp. in leading CS/key account team

Requirements:

• College degree or above.
• Proficient in written and spoken English & Simplified Chinese (Mandarin) . Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company
• Minimum 3 year experience in customer service or key account management, preferably in finance or crypto industry. Outstanding recent graduates are also welcome to apply.
• High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.
• Detail-minded and able to take ownership to resolve client issues.
• Ability to work under pressure, strong communication skills and exceed beyond expectation.
• Passionate for customer service industry and can accept to work under different work shifts, including night shift, overnight shift.
• Positive about the crypto industry.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Customer Service

Referrals increase your chances of interviewing at Avenir Group by 2x

Get notified about new Customer Service Manager jobs in Hong Kong, Hong Kong SAR .

Senior Executive/ Executive, Operations-Customer Services Executive Director, Cash Product and Implementation Manager, Transaction Banking VP, Branch Business Manager (Licensed), Consumer Banking Group Senior Manager, Affluent Propositions (HK) Assistant Manager, Passenger Services Standard and Training Specialist, Know Your Customer, SME Banking

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Join to apply for the Customer Service Manager role at Plotio Financial Group Limited .

6 days ago Be among the first 25 applicants.

Get AI-powered advice on this job and more exclusive features.

PLOTIO was established in 1983 and has grown into a dynamic financial institution with diverse business interests including real estate, property management, bullion trade, and environmental services. We are expanding and invite you to join our team to develop into future leaders.

Key Responsibilities

• Manage a team of up to 20 staff members.
• Handle customer inquiries related to account opening, market information, and complaints professionally.
• Oversee Quality Assurance Training (QAT); conduct QA and training for customer service and sales teams; manage live chat QA programs.
• Develop and maintain an up-to-date knowledge database; digitize manuals to improve operational efficiency.
• Ensure proper documentation and storage of client documents.
• Manage communication with internal and external parties.
• Lead process improvements and customer service projects.
• Gather customer feedback and recommend improvements.

Requirements

• Bachelor’s degree in business or related fields; at least 5 years of relevant leadership experience in customer service.
• Fluent in English, Mandarin (mandatory), and Cantonese.
• Proficient in Microsoft Word, Excel, and Chinese Word Processing.
• Customer-focused with excellent interpersonal and communication skills; positive, self-motivated, and a strong leader.
• Attention to detail, mature, patient, responsible.
• Knowledge of AI is preferred.
• Immediate availability is an advantage.

What We Offer

• 5-day work week
• Medical scheme
• Bank holidays
• Life insurance
• Performance bonus

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Other
• Job function: Sales and Human Resources

This job is still active and accepting applications.

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1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Avenir Group

• VIP / Institutional account services/ CS preferred , Crypto related exp. is a MUST
• Handle Telegram , back office tickets, and provide 7*24h online enquiries and email/call replies services to customers.
• Handle customer enquiries, advices and suggestions via telegram, email or online tools.
• Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
• Multiple product lines support exp. is preferred, for example futures product, crypto wallet, earn product etc.
• KYC/KYB exp. is preferred
• Handle customer complaints, any special cases or ad hoc tasks.

** Senior team leader will require exp. in leading CS/key account team

Requirements:

• College degree or above.
• Proficient in written and spoken English & Simplified Chinese (Mandarin) . Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company
• Minimum 3 year experience in customer service or key account management, preferably in finance or crypto industry. Outstanding recent graduates are also welcome to apply.
• High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.
• Detail-minded and able to take ownership to resolve client issues.
• Ability to work under pressure, strong communication skills and exceed beyond expectation.
• Passionate for customer service industry and can accept to work under different work shifts, including night shift, overnight shift.
• Positive about the crypto industry.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Customer Service

Referrals increase your chances of interviewing at Avenir Group by 2x

Get notified about new Customer Service Manager jobs in Hong Kong, Hong Kong SAR .

Senior Executive/ Executive, Operations-Customer Services Executive Director, Cash Product and Implementation Manager, Transaction Banking VP, Branch Business Manager (Licensed), Consumer Banking Group Senior Manager, Affluent Propositions (HK) Assistant Manager, Passenger Services Standard and Training Specialist, Know Your Customer, SME Banking

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Assistant Customer Service Manager, Customer Relations

Join to apply for the Assistant Customer Service Manager, Customer Relations role at Manulife

Assistant Customer Service Manager, Customer Relations

2 days ago Be among the first 25 applicants

Join to apply for the Assistant Customer Service Manager, Customer Relations role at Manulife

Get AI-powered advice on this job and more exclusive features.

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Manager/ Assistant Manager, Customer Resolution Unit with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities

• Manage and resolve customer complaints efficiently and professionally, ensure timely follow-up and resolution.
• Provide operational support to customer, field force & other business areas via email, telephone and even face-to-face during complaint handling.
• Maintain clear and empathetic communication with customers throughout the complaint resolution process.
• Ensure compliance with company policies and regulatory requirements in all complaint management processes.
• Analyze complaint data to identify trends, root causes, and areas for improvement.
• Collaborate with cross-functional teams to develop and implement service improvement initiatives based on customer feedback.
• Involve service enhancements or projects from initiation to completion, ensuring alignment with organizational goals.
• Prepare reports on complaint trends, resolutions, and service performance metrics for management review.
• Provide training and support to customer service representatives on complaint handling service best practices.
• Handle ad hoc tasks and projects.
  
  

Required Qualifications

• University graduate in Business, Finance, Compliance, Risk management or related disciplines.
• Above 5 years’ solid experience in customer services or complaint management, preferably in financial institutions / insurance industry.
• Qualified license of IIQE Paper 1, 3 and 5
• Strong analytical mindset and problem-solving skills, attention to detail.
• Customer-focused with a proactive attitude, demonstrate passion for providing client centric solutions.
• Strong sense of ownership and able to work independently in a fast-paced environment.
• Confident in handling complaints and capable of dealing with senior management independently
• Excellent presentation, facilitation skills and strong interpersonal skills.
• Excellent written and verbal communications skills, proof reading skills, and documentation skills.
• Consistent demonstrated use of good judgment and professionalism when dealing with sensitive, confidential matters.
• Ability to create and maintain strong working relationships with all levels of employees.
• A committed team player and manager, capable of working under pressure and determined to meet the Service Level Agreement (SLA)
• The individual must be very proficient in Excel, Microsoft Word, PowerPoint and Access Databases.
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement

Hybrid

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Insurance

Referrals increase your chances of interviewing at Manulife by 2x

Get notified about new Customer Service Assistant jobs in Hong Kong, Hong Kong SAR .

Officer, Contact Center Customer Service

Kowloon City District, Hong Kong SAR 3 days ago

Customer Service Officer – South Island Line (Ref: 250004) Customer Service Officer (High Speed Rail) (Ref: 250005) Officer, Customer Services (Phone Banking - General Banking)

Shenzhen, Guangdong, China CN¥5,000.00-CN¥,000.00 2 years ago

Customer Service, Assistant Manager (More than 1 opening)

Wan Chai District, Hong Kong SAR 1 month ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

Kwun Tong District, Hong Kong SAR 1 year ago

Customer Service Supervisor / Officer (Serviced Apartment)

Central & Western District, Hong Kong SAR 3 weeks ago

(HK) Customer Service Assistant (Part-Time) ASSISTANT CUSTOMER SERVICES OFFICER (Ref. RC-ACSO) Customer Service Representative (Part-time) (Sunday Working)

Kowloon City District, Hong Kong SAR 4 months ago

Customer Service Officer (Premier Centre) - Wealth and Personal Banking

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Manager/ Assistant Manager, Customer Resolution Unit with the resources to solve critical problems for the future of our business, which is why we need you.
**Position Responsibilities:**
+ Manage and resolve customer complaints efficiently and professionally, ensure timely follow-up and resolution.
+ Provide operational support to customer, field force & other business areas via email, telephone and even face-to-face during complaint handling.
+ Maintain clear and empathetic communication with customers throughout the complaint resolution process.
+ Ensure compliance with company policies and regulatory requirements in all complaint management processes.
+ Analyze complaint data to identify trends, root causes, and areas for improvement.
+ Collaborate with cross-functional teams to develop and implement service improvement initiatives based on customer feedback.
+ Involve service enhancements or projects from initiation to completion, ensuring alignment with organizational goals.
+ Prepare reports on complaint trends, resolutions, and service performance metrics for management review.
+ Provide training and support to customer service representatives on complaint handling service best practices.
+ Handle ad hoc tasks and projects.
**Required Qualifications:**
+ University graduate in Business, Finance, Compliance, Risk management or related disciplines.
+ Above 5 years' solid experience in customer services or complaint management, preferably in financial institutions / insurance industry.
+ Qualified license of IIQE Paper 1, 3 and 5
+ Strong analytical mindset and problem-solving skills, attention to detail.
+ Customer-focused with a proactive attitude, demonstrate passion for providing client centric solutions.
+ Strong sense of ownership and able to work independently in a fast-paced environment.
+ Confident in handling complaints and capable of dealing with senior management independently
+ Excellent presentation, facilitation skills and strong interpersonal skills.
+ Excellent written and verbal communications skills, proof reading skills, and documentation skills.
+ Consistent demonstrated use of good judgment and professionalism when dealing with sensitive, confidential matters.
+ Ability to create and maintain strong working relationships with all levels of employees.
+ A committed team player and manager, capable of working under pressure and determined to meet the Service Level Agreement (SLA)
+ The individual must be very proficient in Excel, Microsoft Word, PowerPoint and Access Databases.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

Assistant Customer Service Manager, Customer Relations

Join to apply for the Assistant Customer Service Manager, Customer Relations role at Manulife

Assistant Customer Service Manager, Customer Relations

2 days ago Be among the first 25 applicants

Join to apply for the Assistant Customer Service Manager, Customer Relations role at Manulife

Get AI-powered advice on this job and more exclusive features.

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Manager/ Assistant Manager, Customer Resolution Unit with the resources to solve critical problems for the future of our business, which is why we need you.
Position Responsibilities

• Manage and resolve customer complaints efficiently and professionally, ensure timely follow-up and resolution.
• Provide operational support to customer, field force & other business areas via email, telephone and even face-to-face during complaint handling.
• Maintain clear and empathetic communication with customers throughout the complaint resolution process.
• Ensure compliance with company policies and regulatory requirements in all complaint management processes.
• Analyze complaint data to identify trends, root causes, and areas for improvement.
• Collaborate with cross-functional teams to develop and implement service improvement initiatives based on customer feedback.
• Involve service enhancements or projects from initiation to completion, ensuring alignment with organizational goals.
• Prepare reports on complaint trends, resolutions, and service performance metrics for management review.
• Provide training and support to customer service representatives on complaint handling service best practices.
• Handle ad hoc tasks and projects.
  

Required Qualifications

• University graduate in Business, Finance, Compliance, Risk management or related disciplines.
• Above 5 years’ solid experience in customer services or complaint management, preferably in financial institutions / insurance industry.
• Qualified license of IIQE Paper 1, 3 and 5
• Strong analytical mindset and problem-solving skills, attention to detail.
• Customer-focused with a proactive attitude, demonstrate passion for providing client centric solutions.
• Strong sense of ownership and able to work independently in a fast-paced environment.
• Confident in handling complaints and capable of dealing with senior management independently
• Excellent presentation, facilitation skills and strong interpersonal skills.
• Excellent written and verbal communications skills, proof reading skills, and documentation skills.
• Consistent demonstrated use of good judgment and professionalism when dealing with sensitive, confidential matters.
• Ability to create and maintain strong working relationships with all levels of employees.
• A committed team player and manager, capable of working under pressure and determined to meet the Service Level Agreement (SLA)
• The individual must be very proficient in Excel, Microsoft Word, PowerPoint and Access Databases.
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  

About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact
Working Arrangement
Hybrid Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Insurance

Referrals increase your chances of interviewing at Manulife by 2x

Get notified about new Customer Service Assistant jobs in Hong Kong, Hong Kong SAR .

Officer, Contact Center Customer Service

Kowloon City District, Hong Kong SAR 3 days ago

Customer Service Officer – South Island Line (Ref: 250004) Customer Service Officer (High Speed Rail) (Ref: 250005) Officer, Customer Services (Phone Banking - General Banking)

Shenzhen, Guangdong, China CN¥5,000.00-CN¥,000.00 2 years ago

Customer Service, Assistant Manager (More than 1 opening)

Wan Chai District, Hong Kong SAR 1 month ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

Kwun Tong District, Hong Kong SAR 1 year ago

Customer Service Supervisor / Officer (Serviced Apartment)

Central & Western District, Hong Kong SAR 3 weeks ago

(HK) Customer Service Assistant (Part-Time) ASSISTANT CUSTOMER SERVICES OFFICER (Ref. RC-ACSO) Customer Service Representative (Part-time) (Sunday Working)

Kowloon City District, Hong Kong SAR 4 months ago

Customer Service Officer (Premier Centre) - Wealth and Personal Banking

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Get AI-powered advice on this job and more exclusive features.

About Linjer

Founded in 2014,

About Linjer

Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches.

Frustrated by the limited options between fast fashion and overpriced luxury, we partner directly with top suppliers to deliver beautiful, well-crafted products at a fraction of traditional luxury prices.

We are committed to thoughtful design and sustainable practices, using recycled metals, ethically sourced gemstones, and conflict-free, lab-grown diamonds.

Our company is rapidly scaling and we’re excited to expand our Hong Kong office by adding 10 new team members this year!

What Linjer Offers

• A multicultural and inclusive team culture
• Talented and passionate colleagues committed to excellence
• Work/life balance with a predictable 9am-6pm work schedule
• The opportunity to make an impact with your work from day one
• Exposure to entrepreneurship in a stable business growing 100 %+ every year
• Accelerated career growth opportunities for high achievers

Who We’re Looking For

We are seeking a Customer Service Manager (E-Commerce) to help us deliver excellent, high-touch service to our customers by overseeing quality assurance across our growing team, training new team members, being a point of escalation for complex tickets, overseeing the establishment of new processes, and handling tickets.

The position is full-time in our Hong Kong office

What You’ll Do

• Learn all of our customer care processes inside and out
• Conduct quality assurance for team members to support development and growth
• Onboarding new team members
• Handle and manage tickets via email/other platforms - especially escalated tickets
• Manage our content database and documentation
• Analyze trends in customer issues to highlight important themes in customer feedback to reduce the number of inbound inquiries
• Interact with our fulfillment warehouse to ensure timely and efficient delivery of orders
• Frequent reporting to monitor the performance of the team and plan resources
  
  

Who You Are

• You have excellent written English
• You have excellent judgement
• You're very organized and a great communicator
• You’re thorough and detail-oriented
• You love to help people
• You're coachable and dedicated to continuous personal improvement
• You’re tech literate and can learn new software with ease
• You’re passionate about our brand and about what we do
  
  

Even better:

• Fluency in other languages
  
  

We are not able to sponsor visas for this position.

What You Can Expect

• Responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
• Work in a very dynamic environment and be part of an international team
• Personal development opportunities with the CEO
  
  

If you have never received training in writing a cover letter before, please search online for guidelines on how to write a cover letter. We take cover letters very seriously!

Powered by JazzHR

O4D0v1rpx3

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Internet Publishing

Referrals increase your chances of interviewing at Linjer by 2x

Assistant Manager, Customer Relationship Assistant Manager - Contact Centre and Remote Channel Manager, Customer Relationship (Complaint Handling) Service Quality Manager - Cards & Unsecured Lending Customer Relationship Officer (Public Segment - Gen Y/Z) Complaint Management and Service Project, Principal (Senior Manager)

Tsuen Wan District, Hong Kong SAR 3 weeks ago

Supervisor - Customer Services (Ticketing) (Assistant) Service Management Manager (ToB) Manager, Sales, Reservations and Customer Service FL Senior Supervisor - Customer Services Complaint Management and Service Project, Principal (Senior Manager) Senior Manager, Retail Banking Services, Operations Assistant Retail Operations Manager, Hong Kong and Macau Manager Sales Support & Delivery (General) AVP - VP, Cluster Manager - Branch Operations

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Get AI-powered advice on this job and more exclusive features.

About Linjer
Founded in 2014,

About Linjer
Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches.
Frustrated by the limited options between fast fashion and overpriced luxury, we partner directly with top suppliers to deliver beautiful, well-crafted products at a fraction of traditional luxury prices.
We are committed to thoughtful design and sustainable practices, using recycled metals, ethically sourced gemstones, and conflict-free, lab-grown diamonds.
Our company is rapidly scaling and we’re excited to expand our Hong Kong office by adding 10 new team members this year!
What Linjer Offers

• A multicultural and inclusive team culture
• Talented and passionate colleagues committed to excellence
• Work/life balance with a predictable 9am-6pm work schedule
• The opportunity to make an impact with your work from day one
• Exposure to entrepreneurship in a stable business growing 100 %+ every year
• Accelerated career growth opportunities for high achievers

Who We’re Looking For
We are seeking a Customer Service Manager (E-Commerce) to help us deliver excellent, high-touch service to our customers by overseeing quality assurance across our growing team, training new team members, being a point of escalation for complex tickets, overseeing the establishment of new processes, and handling tickets.
The position is full-time in our Hong Kong office
What You’ll Do

• Learn all of our customer care processes inside and out
• Conduct quality assurance for team members to support development and growth
• Onboarding new team members
• Handle and manage tickets via email/other platforms - especially escalated tickets
• Manage our content database and documentation
• Analyze trends in customer issues to highlight important themes in customer feedback to reduce the number of inbound inquiries
• Interact with our fulfillment warehouse to ensure timely and efficient delivery of orders
• Frequent reporting to monitor the performance of the team and plan resources
  

Who You Are

• You have excellent written English
• You have excellent judgement
• You're very organized and a great communicator
• You’re thorough and detail-oriented
• You love to help people
• You're coachable and dedicated to continuous personal improvement
• You’re tech literate and can learn new software with ease
• You’re passionate about our brand and about what we do
  

Even better:

• Fluency in other languages
  

We are not able to sponsor visas for this position.
What You Can Expect

• Responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
• Work in a very dynamic environment and be part of an international team
• Personal development opportunities with the CEO
  

If you have never received training in writing a cover letter before, please search online for guidelines on how to write a cover letter. We take cover letters very seriously!
Powered by JazzHR
O4D0v1rpx3 Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Internet Publishing

Referrals increase your chances of interviewing at Linjer by 2x

Assistant Manager, Customer Relationship Assistant Manager - Contact Centre and Remote Channel Manager, Customer Relationship (Complaint Handling) Service Quality Manager - Cards & Unsecured Lending Customer Relationship Officer (Public Segment - Gen Y/Z) Complaint Management and Service Project, Principal (Senior Manager)

Tsuen Wan District, Hong Kong SAR 3 weeks ago

Supervisor - Customer Services (Ticketing) (Assistant) Service Management Manager (ToB) Manager, Sales, Reservations and Customer Service FL Senior Supervisor - Customer Services Complaint Management and Service Project, Principal (Senior Manager) Senior Manager, Retail Banking Services, Operations Assistant Retail Operations Manager, Hong Kong and Macau Manager Sales Support & Delivery (General) AVP - VP, Cluster Manager - Branch Operations

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Customer Service Manager I - Wealth & Personal Banking

Join to apply for the Customer Service Manager I - Wealth & Personal Banking role at HSBC

Customer Service Manager I - Wealth & Personal Banking

5 days ago Be among the first 25 applicants

Join to apply for the Customer Service Manager I - Wealth & Personal Banking role at HSBC

Get AI-powered advice on this job and more exclusive features.

Job Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Customer Service Manager I.

Principal Responsibilities

• Ensure smooth branch operation and achieve satisfactory audit rating through meeting all internal and external requirements of control and service standard
• Supervise the branch's performance and make changes if necessary
• Handle the platform and counter focus and ensuring that customers are receiving high levels of customer service
• Be responsible for mentoring staff to consider customers current and future circumstances and to maintain a focus on operational integrity
• Identify coaching and training needs, suggesting different approaches and monitoring success
• Ensure all customer interfacing jobs are resourced by appropriately trained staff
• Collaborate amongst streams at branch to deliver branch goal
• Proactively instil HSBC core values and business principles
  
  

Requirements

• Possess proven customer service and branch operations experience
• Totally customer focused mindset and good commercial orientation
• High degree of personal drive and resilience
• Possess Investment and Insurance licenses
• Good written and verbal communication skills, proficient in English and Cantonese and Putonghua
  
  

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

#DISTRIBUTION2025

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Banking, Financial Services, and Investment Banking

Referrals increase your chances of interviewing at HSBC by 2x

Get notified about new Customer Service Manager jobs in Hong Kong, Hong Kong SAR .

Senior Customer Service and Operations Manager (FS, 6 months bonus, up to 70k) Customer Service (Employee Benefit), Manager / Assistant Manager

Wan Chai District, Hong Kong SAR 1 month ago

Assistant Customer Service Manager, Customer Relations Customer Relationship Officer (High-Mid Value Segment) Supervisor - Customer Services (Ticketing) CUSTOMER SERVICES OFFICER (Ref. CKCII-CSO)

Kwun Tong District, Hong Kong SAR 1 year ago

Deputy Manager, Customer Experience (Retail Banking Business) Customer Relationship Manager (Customer Contact Centre) (HK) Deputy Manager, Customer Experience (Retail Banking Business)

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