What Jobs are available for Customer Service Manager in Hong Kong?

About GCEG: As a subsidiary of the Great Entertainment Group, GCEG was set up to produce the AIA Carnival; one of the most anticipated and celebrated annual events in Hong Kong, offering a unique combination of entertainment, culture, and culinary experiences.

Contract Duration: November 2025 to March 2026

Key Responsibilities:

-Oversee and manage all customer service aspects of the event.

-Lead and organize the customer service team.

-Train customer service representatives.

-Develop and implement performance metrics and evaluation processes.

-Arrange team rosters.

-Design and implement efficient customer service processes, including ticketing, inquiries, and complaints.

-Monitor and analyze customer satisfaction data to identify trends and areas for improvement.

-Resolve complex customer issues and escalate to the management team as needed.

-Collaborate with event organizers, marketing, and operations teams to ensure seamless customer experiences.

-Prepare regular reports on customer satisfaction, complaint resolution, incidents related to first aid, and other relevant metrics.

-Analyze data to identify opportunities for process improvement.

Requirements:

-Bachelor's degree in Event Management, Hospitality, or a related field preferred, but not a must.

-At least 4 years of relevant experience required.

-Ability to work independently with strong problem-solving and decision-making skills.

-Good written and verbal communication skills in English and Cantonese.

-Positive attitude, strong initiative, result-oriented, and willing to embrace challenges.

-Flexibility to work outside of office hours to support the event as needed.

-Proficiency in MS Office, including Excel and Word.

-Customer-centric and innovative.

-Fast learner, eager to ask questions and learn on the job.

Job Type: Full-time

Pay: $25, $35,000.00 per month

Benefits:

• Dental insurance
• Medical Insurance

Work Location: In person

About GCEG: As a subsidiary of the Great Entertainment Group, GCEG was set up to produce the AIA Carnival; one of the most anticipated and celebrated annual events in Hong Kong, offering a unique combination of entertainment, culture, and culinary experiences.

Contract Duration:Until March 2026

Key Responsibilities:

• Oversee and manage all customer service aspects of the event.
• Lead and organize the customer service team.
• Train customer service representatives.
• Develop and implement performance metrics and evaluation processes.
• Arrange team rosters.
• Design and implement efficient customer service processes, including ticketing, inquiries, and complaints.
• Monitor and analyze customer satisfaction data to identify trends and areas for improvement.
• Resolve complex customer issues and escalate to the management team as needed.
• Collaborate with event organizers, marketing, and operations teams to ensure seamless customer experiences.
• Prepare regular reports on customer satisfaction, complaint resolution, incidents related to first aid, and other relevant metrics.
• Analyze data to identify opportunities for process improvement.

Requirements:

• Bachelor's degree in Event Management, Hospitality, or a related field preferred, but not a must.
• At least 4 years of relevant experience.
• Ability to work independently with strong problem-solving and decision-making skills.
• Good written and verbal communication skills in English and Cantonese.
• Positive attitude, strong initiative, result-oriented, and willing to embrace challenges.
• Proficiency in MS Office, including Excel and Word.
• Customer-centric and innovative.
• Fast learner, eager to ask questions and learn on the job.

Please apply with a detailed resume. (Personal data relating to employment applications will be used for recruitment only)

Be part of the exciting AIA Carnival team and help create a memorable event for our community

Join EME Limited and lead a dynamic customer service team, where you'll oversee order processing, customer service operations, and internal coordination. This role offers a unique opportunity to contribute to product development and manage a diverse team in a fast-paced environment.

EME Limited specializes in smart home devices, thermostats, and home appliances. We are committed to innovation and excellence in the home technology industry.

• Lead and inspire: Guide and motivate your team to achieve operational excellence.
• Oversee operations: Manage order processing, customer service, and internal coordination.
• Coordinate internally: Work with various departments to ensure smooth operations.
• Support planning: Assist in material planning and product development.
• Engage with customers: Conduct meetings with international customers across multiple time zones.

• Educational background: A Bachelor's degree in business administration or related fields.
• Experience required: Minimum of 5-7 years in customer service, with at least 3 years in a supervisory role.
• Language proficiency: Excellent communication skills in English, Mandarin, and Cantonese.
• Technical skills: Strong proficiency in SAP.
• Analytical mindset: Detail-oriented and sensitive to data.
• Team player: Proactive and eager to learn and grow.

Our client offers an attractive remuneration package and other benefits, such as:

• Double Pay
• Performance bonus
• Work from Home option
• Transportation Allowance
• Health Insurance

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We welcome all applicants to apply, regardless of experience or qualifications.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Refer A Candidate and Earn $2,000)

Our client is a trusted education brand with over 40 years of history and strong, fast-paced growth. In this Customer Service Lead/Manager role, you'll be the first point of contact for parents and students, resolve daily issues with calm efficiency, and coach a small front-line team to consistent standards. You communicate with clarity and empathy, and your excellent English (written & spoken) lets you draft precise messages and handle complex conversations. With education-sector experience, you understand peak seasons and admissions workflows, using data to prioritise actions and continuously improve service.

What you will do

• Handle customer enquiries via phone, email and WhatsApp with speed, empathy and professionalism.

• Lead, schedule, coach and quality-check CS Officers (CSOs); handle escalations calmly.

• Standardise and improve front-desk SOPs to reduce wait time and errors.

• Build simple tracking (e.g., spreadsheet/Power BI) for clients and marketing activities; keep statuses clear (hot / warm / cold) with next steps.

• Work closely with Sales on lead qualification and smooth handovers.

• Prepare concise weekly reports and suggest practical workflow improvements.

• Support operations and admin: report compiling, inventory control, complaint handling, exam logistics and invigilation.

• Stay current on education pathways (UK focus preferred) to give accurate, timely information.

What you bring

• Bachelor's degree in Business, Hospitality or related discipline.

• 3+ years in customer service/operations (education preferred), including 1–2 years supervising a small team.

• MUST-HAVE: Excellent English (written & spoken). Strong Chinese writing; fluent Cantonese; Putonghua an advantage.

• Clear communicator, organised, independent, and steady under pressure.c

• Comfortable with data and tools (Excel/Google Sheets; Power BI a plus).

• Proactive, hands-on and committed to high standards.

Why this role

• Causeway Bay, MTR-convenient location

• Ownership to improve SOPs & coach a team

• Supportive, caring culture with real impact

• Attractive package + performance bonus

• 40+ years in education with rapid growth

Galaxy Telecom (Hong Kong) Limited, established in 2003, is a leading provider of online B2B services. Our core business involves developing and operating advanced digital platforms that facilitate procurement, bidding, and marketplace transactions between suppliers and corporate clients.

The Customer Service Manager serves as the primary point of contact between clients and the Company, responsible for advising, following up and resolving issues related to the entire B2B process. This role is crucial in ensuring timely deliveries, maintaining clear records and fostering strong ongoing relationships with our clients.

• Provide professional consultation to assist supervisors in client negotiations, drafting agreements and developing solutions, while maintaining daily customer service operations.
• Support communication channels with clients by promptly responding to general inquiries and routine requests to ensure smooth information flow.
• Engage with new clients by introducing Company products and services, establishing a solid foundation for cooperation.
• Track client activities and discuss with both internal & external parties regarding the order progress and related details .
• Handle inquiries, feedback and complaints with professionalism to uphold excellent customer relationships and ensure service quality.
• Perform other customer service-related tasks as assigned by supervisors to ensure smooth team operations.

• Higher education or above; prior experience as a Customer Service Manager is preferred.
• Proficient in spoken and written English, capable of liaising with international clients, and handling English emails and basic documentation.
• Proficient in the use of computer software applications, including Microsoft Excel.
• Proactive, outgoing, responsible, detail-oriented, patient, with strong communication and comprehension skills.
• Capable of providing limited support to clients for urgent inquiries outside of regular office hours.

銀河電信(香港)有限公司 (Galaxy Telecom) 成立於2003年,為領先的線上B2B服務提供商,核心業務為開發和運營先進數字平臺,以促進供應商與企業客戶之間的採購、招標及市場交易。

作為客戶與公司之間的主要聯絡窗口,負責全線 B2B 流程的諮詢、跟進及異常處理,確保客戶按時提貨、賬目清晰,並持續維繫良好合作關係。

• 提供專業諮詢,協助主管與客戶洽談各項事宜,擬定協議與解決方案,並持續維護日常客戶服務運作。
• 支援客戶溝通窗口,即時回應一般需求與日常提問,保持資訊傳遞順暢。
• 接洽新客戶,介紹公司產品及服務內容,協助快速建立合作基礎。
• 追蹤客戶動態,與客戶洽談訂單進度等細節。
• 處理諮詢、反饋與投訴,以專業態度維繫良好客戶關係,確保服務品質。
• 完成主管交辦之其他客服相關工作,確保團隊運作順利。

• 專上或以上學歷,具備客服服務經理經驗者優先考慮。
• 良好英文口語、閱讀與書寫能力,能對接國際客戶,並處理英文電郵及基本文件。
• 熟練電腦一般軟件 (如Excel) 操作。
• 性格主動外向、具責任心、做事仔細有耐心,溝通與理解能力強。
• 能夠在非辦公時間有限度回覆客戶緊急查詢。

請提供中英文履歷

About Us

The V Group is one of the largest owner-developer-operators in Hong Kong specializing in developing and operating a dynamic range of serviced apartments and residences. Our business covers prime areas of Causeway Bay, Wan Chai, Happy Valley, Mid-levels, and West Kowloon.

Job Summary & Responsibilities

• Monitor the overall front-of-house operations and ensure the guest services will be provided in professional manner
• Representing the management in handling all guest enquiries, ensuring service excellence
• Management of the front office operations
• Conduct up-selling and cross-selling to maximize group portfolio revenue.
• Conduct and manage viewing & leasing activities at site

Job Requirements

• A degree or diploma in Hotel Management or a real estate discipline
• A minimum of 5 years of guest service experience at the front desk at a supervisory level
• Proficient with MS Office and Guest Service related systems

Responsibilities:

• Lead a team to deliver quality handover and customer services for new residential projects
• Conduct pre-handover unit inspections and ensure workmanship meets handover standards
• Prepare handover budget, manpower plan, relevant materials and reports
• Handle general enquiries and complaints, defect rectification, and take follow-up actions
• Liaise with internal and external parties to ensure all defect rectification works are conducted in a timely manner
• Perform ad hoc assignments

Requirements:

• Degree holder in Property Management, Real Estate, Building Services Engineer, Surveying or related disciplines
• Minimum 5 years' relevant experience in property management or handover services with at least 3 years' in supervisory level
• Proven experience in handover of new residential development preferred
• Customer-oriented and a team player with a positive working attitude and high integrity
• Proactive, detail-minded with good communication and interpersonal skills
• Good negotiation and problem-solving skills
• Holder of valid Construction Industry Safety Training Certificate is an advantage
• Proficiency in written and spoken English and Cantonese and Mandarin
• Candidate with less experience will be considered as Senior Property Officer
• Immediately available is preferred

We offer ample opportunities for career development and attractive salary package commensurate with experience and qualifications. Interested parties please apply with full resume via "APPLY NOW".

For further information, please visit our company website:

(All information provided by applicants will be treated in strict confidence and be used for recruitment purpose only)

Job Types: Full-time, Permanent

Pay: From $30,000.00 per month

Work Location: In person

Spring GDS Asia Pacific offers seamless cross-border postal and commercial delivery solutions connecting businesses to customers worldwide.

We are inviting customer service professional to join our customer service team in the position of Customer Service Manager to manage the CS services and activities .

Job Responsibilities

• Supervise day-to-day operations in the customer service department.
• Provide excellent customer service via multiple communication channels.
• Handle customer enquiries/complaints and respond to customer issues.
• Pro-actively analyze repeating complaints or any other issues to solve these for future.
• Solve and prevent customer escalations.
• Work together with all teams in Spring Asia and HQ to maintain and enhance customer satisfaction for our customers.
• Work together with the team in NL to solve and optimize the customer experience for lanes that are processed via the processing locations in the Netherlands.
• Monitor and maintain the service level for destinations of the Asia Expansion Program like Vietnam, Singapore, Australia, USA and Canada.
• Providing training to the customer service team.
• Provide service and product training to (new) customers.
• Perform other customer service duties when requested.
• Work together with the CS team in a hands-on environment and manner and lead the team by example.

Requirements

• Post-secondary degree.
• Possesses a 5 years Customer Service experience, preferably gained in e-commerce or logistics industries.
• Customer focused with excellent communication, interpersonal and problem solving skills.
• Good command of both spoken and written English, Cantonese and Mandarin. Fluency in Mandarin will be an advantage.
• Speedy and accurate Chinese typing is essential.
• Proficiency in Microsoft Word, Excel and e-mail.
• Proficiency in working with different IT systems.
• Pro-active, positive and team player attitude.
• Ability to motivate and steer a team.
• Hands on mentality, should be able to solve and respond to customer issues themselves and not solely rely on the team.
• Analytical, be able to analyze complex supply chain issues.

Interested parties, please send us your applications with your availability, last package and expectation. All information collected will be used for recruitment purpose only.

Responsibilities

• Oversee the day-to-day operations of the Customer Service Department, taking full responsibility for its performance and compliance with regulatory standards.
• Manage client account opening processes, ensuring accuracy, efficiency, and adherence to SFC requirements.
• Coordinate and execute market-related activities, including promotional campaigns and client engagement initiatives.
• Handle customer inquiries, complaints, and escalations in a timely and professional manner, implementing resolutions to maintain high levels of client satisfaction.
• Lead, train and motivate a team of customer service representatives to achieve departmental goals.
• Monitor team performance, set objectives, and conduct regular evaluations to foster continuous improvement.
• Develop and implement customer service policies and procedures to enhance operational efficiency.
• Collaborate with other departments to support business objectives and ensure seamless client interactions.
• Maintain accurate records and prepare reports on departmental activities and metrics.

Requirements

• Bachelor's degree in business or a related field.
• Minimum of 5 years of experience in customer service of securities industry with experience in an internet brokerage firm or online financial services platform.
• Possession of relevant SFC licenses (e.g., Type 1, 4).
• Demonstrated strong sense of responsibility and ability to assume leadership for departmental operations.
• Proficiency in handling account opening, market activities, complaint management, and related functions.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients and team members.
• Strong problem-solving abilities and attention to detail.
• Familiarity with SFC regulations and compliance requirements.
• Excellent communication skills in Cantonese, Mandarin and English.
• Candidates with less experience will be considered for the position of Assistant Manager/ Executive.

Personal data collected will be used for recruitment purpose only.