164 Customer Service Rep jobs in Hong Kong

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We are seeking an experienced and dynamic professional to manage and lead call centre operations based in Hong Kong. The successful candidate will be responsible for overseeing the daily activities of the call centre, ensuring efficiency, optimising staff performance, and delivering outstanding customer service.

The right candidate will have a proven background in call centre management, excellent leadership skills, and a strong understanding of performance metrics and reporting. You will be expected to develop strategies to improve quality of service, productivity, and profitability, while maintaining a positive and motivated team environment.

Key Responsibilities:

• Manage and supervise daily operations of the call centre to ensure targets and service levels are consistently achieved
• Lead, coach, and support a team of supervisors and agents, fostering a culture of high performance
• Implement and monitor KPIs and service standards, ensuring continuous improvement in customer satisfaction and operational efficiency
• Recruit, train and evaluate staff performance, identifying areas for development and training needs
• Analyse call data and prepare regular reports for senior management to identify trends and inform business decisions
• Handle escalated customer complaints and complex queries, ensuring issues are resolved quickly and effectively
• Work closely with other departments to enhance customer experience and resolve interdepartmental issues
• Ensure compliance with company policies, procedures, and regulatory requirements

Requirements:

• Proven experience as a Call Centre Manager or in a similar leadership role within a customer service environment
• Strong understanding of call centre technology and reporting tools
• Excellent communication, interpersonal and problem-solving skills
• Demonstrated ability to lead, motivate and develop teams
• Strong analytical mindset with the ability to interpret data and make informed decisions
• Ability to work under pressure and manage changing priorities
• Knowledge of customer service principles and performance evaluation techniques
• Fluency in English is essential; additional language skills are a plus
• Proficiency in using CRM systems and Microsoft Office applications
• Bachelor’s degree in Business Administration, Management, or a related field is preferred

This is an exciting opportunity for a passionate and strategic individual to make a significant impact on operations and customer satisfaction levels. If you thrive in a fast-paced environment and have a commitment to excellence in service delivery, we invite you to apply for this role.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Insurance and Insurance Agencies and Brokerages

Referrals increase your chances of interviewing at Gravitas Recruitment Group (Global) Ltd by 2x

Wan Chai District, Hong Kong SAR HK$25,000.00-HK$35,000.00 3 weeks ago

Central & Western District, Hong Kong SAR SGD25,000.00-SGD30,000.00 1 month ago

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Join to apply for the Customer Service Representative role at USANA Health Sciences

3 days ago Be among the first 25 applicants

Join to apply for the Customer Service Representative role at USANA Health Sciences

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Who We Are Looking For

We are looking for a skilled Customer Service Representative to join our team, servicing USANA’s Brand Partners and customers in Hong Kong. We need an enthusiastic individual who can listen to customer service issues and provide solutions to their inquiries and needs. A successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge, which is critical for offering quick and accurate assistance to customers.

Essential

• Daily administration of customer services function;
• Responsible for services counter to handle customers’ enquiries in providing solutions and advice to customers in person;
• Handles customer complaints in a timely and professional manner;
• Maintains utmost customer services relationship;
• Handles other ad-hoc duties as assigned.
  
  
  

• Daily administration of customer services function;
• Responsible for services counter to handle customers’ enquiries in providing solutions and advice to customers in person;
• Handles customer complaints in a timely and professional manner;
• Maintains utmost customer services relationship;
• Handles other ad-hoc duties as assigned.
  
  
  

• F.5 or above;
• Good PC knowledge;
• Good command of English, Cantonese and Putonghua;
• Able to work under pressure, patient with positive attitude and good communication skills;
• Willingness to work on shifts, Monday to Friday (working hours: 10:45a.m. - 8:15p.m.; or 11:45a.m. - 8:15p.m.) and on alternate Saturday (working hours: 10:45a.m. - 4:15p.m.).
  
  
  

• A minimum 1 year of customer service experience, with hotline experience is an added advantage.
  
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Wellness and Fitness Services

Referrals increase your chances of interviewing at USANA Health Sciences by 2x

Get notified about new Customer Service Representative jobs in Causeway Bay, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 3 days ago

Central, Hong Kong SAR HK$17,000.00-HK$1,000.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 3 weeks ago

Kowloon City District, Hong Kong SAR 2 weeks ago

Kowloon City District, Hong Kong SAR 5 days ago

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Join to apply for the Customer Service Representative role at Manulife

1 week ago Be among the first 25 applicants

Join to apply for the Customer Service Representative role at Manulife

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Representative with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities

• Deliver administrative and customer service to Group Life & Medical clients and various distribution channels for meeting company objectives.
• Complete record updating in line with qualified standard within service time frames
• Provide support to agents, brokers and peers to resolve problems.
• Provide professional advice to help clients to resolve the administrative or operation issue.
• Liaise, coordinate and manage clients’ special request with various departments.
• Maintain good customer relationship and provide tailor made service to VIP clients.
• Support the handling of customer complaints
• Support to deliver customer service program or special project.
  
  

• Degree/diploma holder
• Around 3-5 years' relevant work experience, preferably in Group Life/Medical operations and services in Group Life/Medical Insurance Industry
• Responsible and attentive to details
• Good customer focus and follow-up skills
• Mature, independent, outgoing and able to work under pressure
• Excellent communication and presentation skills
• Strong PC and word processing skills (both English and Chinese)
• Excellent command of spoken and written English and Chinese, Putonghua is preferable
  
  

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Insurance

Referrals increase your chances of interviewing at Manulife by 2x

Get notified about new Customer Service Representative jobs in Hong Kong, Hong Kong SAR .

Kowloon City District, Hong Kong SAR 6 days ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Central, Hong Kong SAR HK$17,000.00-HK$1,000.00 1 week ago

Tsuen Wan District, Hong Kong SAR 2 weeks ago

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago

Sha Tin District, Hong Kong SAR 3 weeks ago

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Service Representative role at USANA Health Sciences

3 days ago Be among the first 25 applicants

Join to apply for the Customer Service Representative role at USANA Health Sciences

Get AI-powered advice on this job and more exclusive features.

Who We Are Looking For
We are looking for a skilled Customer Service Representative to join our team, servicing USANA’s Brand Partners and customers in Hong Kong. We need an enthusiastic individual who can listen to customer service issues and provide solutions to their inquiries and needs. A successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge, which is critical for offering quick and accurate assistance to customers.

Essential

• Daily administration of customer services function;
• Responsible for services counter to handle customers’ enquiries in providing solutions and advice to customers in person;
• Handles customer complaints in a timely and professional manner;
• Maintains utmost customer services relationship;
• Handles other ad-hoc duties as assigned.
  

• Daily administration of customer services function;
• Responsible for services counter to handle customers’ enquiries in providing solutions and advice to customers in person;
• Handles customer complaints in a timely and professional manner;
• Maintains utmost customer services relationship;
• Handles other ad-hoc duties as assigned.
  

• F.5 or above;
• Good PC knowledge;
• Good command of English, Cantonese and Putonghua;
• Able to work under pressure, patient with positive attitude and good communication skills;
• Willingness to work on shifts, Monday to Friday (working hours: 10:45a.m. - 8:15p.m.; or 11:45a.m. - 8:15p.m.) and on alternate Saturday (working hours: 10:45a.m. - 4:15p.m.).
  

• A minimum 1 year of customer service experience, with hotline experience is an added advantage.
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Wellness and Fitness Services

Referrals increase your chances of interviewing at USANA Health Sciences by 2x

Get notified about new Customer Service Representative jobs in Causeway Bay, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 3 days ago

Central, Hong Kong SAR HK$17,000.00-HK$1,000.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 3 weeks ago

Kowloon City District, Hong Kong SAR 2 weeks ago

Kowloon City District, Hong Kong SAR 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Service Representative role at Manulife

1 week ago Be among the first 25 applicants

Join to apply for the Customer Service Representative role at Manulife

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Representative with the resources to solve critical problems for the future of our business, which is why we need you.
Position Responsibilities

• Deliver administrative and customer service to Group Life & Medical clients and various distribution channels for meeting company objectives.
• Complete record updating in line with qualified standard within service time frames
• Provide support to agents, brokers and peers to resolve problems.
• Provide professional advice to help clients to resolve the administrative or operation issue.
• Liaise, coordinate and manage clients’ special request with various departments.
• Maintain good customer relationship and provide tailor made service to VIP clients.
• Support the handling of customer complaints
• Support to deliver customer service program or special project.
  

• Degree/diploma holder
• Around 3-5 years' relevant work experience, preferably in Group Life/Medical operations and services in Group Life/Medical Insurance Industry
• Responsible and attentive to details
• Good customer focus and follow-up skills
• Mature, independent, outgoing and able to work under pressure
• Excellent communication and presentation skills
• Strong PC and word processing skills (both English and Chinese)
• Excellent command of spoken and written English and Chinese, Putonghua is preferable
  

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Insurance

Referrals increase your chances of interviewing at Manulife by 2x

Get notified about new Customer Service Representative jobs in Hong Kong, Hong Kong SAR .

Kowloon City District, Hong Kong SAR 6 days ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Central, Hong Kong SAR HK$17,000.00-HK$1,000.00 1 week ago

Tsuen Wan District, Hong Kong SAR 2 weeks ago

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago

Sha Tin District, Hong Kong SAR 3 weeks ago

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago

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Join to apply for the Field Service Representative role at Rolls-Royce

3 days ago Be among the first 25 applicants

Join to apply for the Field Service Representative role at Rolls-Royce

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Job Description

Airline Support Team Field Service Representative

Location Hong Kong

Job Description

Position title Airline Support Team Field Service Representative

Location Hong Kong

Business Civil Aerospace

Global Grade GG9

We are looking at a number of exciting future opportunities for enthusiastic, proactive and delivery driven individuals to join our Customer Services Airline Support Team network as an Airline Support Field Service Representative.

The team provides Operational Fleet and Service Delivery support for Rolls-Royce Civil Engine customers. These positions will be based at locations around the World close to our customers operations.

The successful individuals will be assigned against a local main base but will be expected to spend the majority of their time deployed internationally, often with limited notice, on long or short term assignments. There will also potentially be opportunities for locally employed positions

Principle Accountabilities

Provide 24/7 support of customers promoting timely resolution of issues by communicating through the appropriate IT systems and channels.

Develop a close working relationship with the customer at all levels to facilitate communication of key business messages to the customer and collection of customer data.

Identify potential issues with products & services to enable them to be proactively managed.

Monitor warranties & guarantees and airline debt, reporting any significant trends.

Provide customer business forecast inputs, fleet plans and shop visit plans.

Identify potential product and services sales opportunities for Rolls-Royce within the airline’s business.

Be able to represent the Rolls-Royce position to a customer and uphold that position in challenging circumstances.

Provide support of new product introduction and in preparing customer readiness for the receipt of products

Person specification

This role demands a high degree of self-motivation, flexibility, initiative, communication skills and commitment to deliver.

Candidates will need to be internationally mobile at short notice, often spending significant time away from their local main base.

Candidates will ideally possess a thorough knowledge of the civil aviation industry and a good understanding of Rolls-Royce products and service contracts.

The successful candidate will;

Have experience of working in a customer facing environment and ideally be educated to degree level in a relevant discipline or equivalent.

Ideally have a good understanding of Rolls Royce’s strategy and business objectives.

Have a technical and / or services background and ideally experience of working with gas turbines, their operation and functionality plus familiarity with airline operator’s line maintenance practices and regulations.

Be customer focused.

Be IT literate.

Be a clear, concise communicator.

Be well organised with a proven ability to plan and prioritise to achieve on-time delivery.

Good business acumen and ability to deal with ambiguity in a changing fast paced environment.

Be culturally aware.

Job Category

Field Services

Posting Date

29 Jul 2025; 00:07

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Industrial Machinery Manufacturing

Referrals increase your chances of interviewing at Rolls-Royce by 2x

Wan Chai District, Hong Kong SAR 2 weeks ago

Kowloon City District, Hong Kong SAR 1 week ago

Hong Kong, Hong Kong SAR HK$17,000.00-HK$1,000.00 2 weeks ago

Tsuen Wan District, Hong Kong SAR 2 weeks ago

Central, Hong Kong SAR HK 17,000.00-HK 21,000.00 2 weeks ago

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Field Service Representative role at Rolls-Royce

3 days ago Be among the first 25 applicants

Join to apply for the Field Service Representative role at Rolls-Royce

Get AI-powered advice on this job and more exclusive features.

Job Description

Airline Support Team Field Service Representative

Location Hong Kong

Job Description
Position title Airline Support Team Field Service Representative
Location Hong Kong
Business Civil Aerospace
Global Grade GG9
We are looking at a number of exciting future opportunities for enthusiastic, proactive and delivery driven individuals to join our Customer Services Airline Support Team network as an Airline Support Field Service Representative.
The team provides Operational Fleet and Service Delivery support for Rolls-Royce Civil Engine customers. These positions will be based at locations around the World close to our customers operations.
The successful individuals will be assigned against a local main base but will be expected to spend the majority of their time deployed internationally, often with limited notice, on long or short term assignments. There will also potentially be opportunities for locally employed positions
Principle Accountabilities
Provide 24/7 support of customers promoting timely resolution of issues by communicating through the appropriate IT systems and channels.
Develop a close working relationship with the customer at all levels to facilitate communication of key business messages to the customer and collection of customer data.
Identify potential issues with products & services to enable them to be proactively managed.
Monitor warranties & guarantees and airline debt, reporting any significant trends.
Provide customer business forecast inputs, fleet plans and shop visit plans.
Identify potential product and services sales opportunities for Rolls-Royce within the airline’s business.
Be able to represent the Rolls-Royce position to a customer and uphold that position in challenging circumstances.
Provide support of new product introduction and in preparing customer readiness for the receipt of products
Person specification
This role demands a high degree of self-motivation, flexibility, initiative, communication skills and commitment to deliver.
Candidates will need to be internationally mobile at short notice, often spending significant time away from their local main base.
Candidates will ideally possess a thorough knowledge of the civil aviation industry and a good understanding of Rolls-Royce products and service contracts.
The successful candidate will;
Have experience of working in a customer facing environment and ideally be educated to degree level in a relevant discipline or equivalent.
Ideally have a good understanding of Rolls Royce’s strategy and business objectives.
Have a technical and / or services background and ideally experience of working with gas turbines, their operation and functionality plus familiarity with airline operator’s line maintenance practices and regulations.
Be customer focused.
Be IT literate.
Be a clear, concise communicator.
Be well organised with a proven ability to plan and prioritise to achieve on-time delivery.
Good business acumen and ability to deal with ambiguity in a changing fast paced environment.
Be culturally aware.
Job Category
Field Services
Posting Date
29 Jul 2025; 00:07

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Industrial Machinery Manufacturing

Referrals increase your chances of interviewing at Rolls-Royce by 2x

Wan Chai District, Hong Kong SAR 2 weeks ago

Kowloon City District, Hong Kong SAR 1 week ago

Hong Kong, Hong Kong SAR HK$17,000.00-HK$1,000.00 2 weeks ago

Tsuen Wan District, Hong Kong SAR 2 weeks ago

Central, Hong Kong SAR HK 17,000.00-HK 21,000.00 2 weeks ago

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 2 weeks ago

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Location

Category

Job Id

Customer Service

Job Type

Posted Date

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.
Description

As the face of our customer, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

Job overview and responsibilities:

We are currently seeking dynamic and highly motivated individuals to join our frontline team.

As a Customer Service Representative, you will perform a variety of airport operation duties according to US government, local government, and company regulations safely and securely at the Hong Kong International Airport including but not limited to:

• Assisting customers with schedules
• Making reservations during irregular operations
• Assisting customers at the airport lobby for check-in or the use of a self-check-in kiosk
• Assisting customers at gate boarding process and monitoring hand-carry per FAA mandate
• Assisting customers with baggage at the lobby counter & handle delayed baggage issues
• Assisting arrival customers with a special service request or connection flight
• Perform aircraft weight & balance calculations, crew, dispatching, passenger/ ramp planning & related station operations control

Working Schedule: The candidate should be able to work at least 8 hours per day, 5 days per week, on a rotating shift including Saturday, Sunday, and public holidays. Work shifts will be subject to operational needs.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.