203 Customer Service Representatives jobs in Hong Kong

Join to apply for the Executive - Client Services role at Vista

Join to apply for the Executive - Client Services role at Vista

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Job Profile

Vista is a fast-growing private aviation business, operating the world’s largest wholly owned large cabin private jet fleet, embracing the highest levels of service, safety, security, reliability, and value.

Job Profile

Vista is a fast-growing private aviation business, operating the world’s largest wholly owned large cabin private jet fleet, embracing the highest levels of service, safety, security, reliability, and value.

From scheduling a flight, every detail is covered, from a particular bottle of wine or catering from a preferred restaurant to a particular magazine or a chauffeur service to the airport.

Our Client Services team is the first point of contact within the business for all our customers; dealing with all aspects of their travel experience, maintaining an overview of all flights, and liaising with other departments to ensure excellent customer service.

We are looking for Executives to join the Client Services team and in return, VistaJet will provide you with stability, growth, and access to excellent benefits and incentives.

Your Responsibilities

Providing an exemplary service and ensuring that each flight is tailor-made to the clients’ needs, your responsibilities will include:

• Handle flight bookings, striving for optimal service quality and efficiency, and a delighted client every time.
• Maintaining an overview of all flights to be prepared, observing any special restrictions or operational restrictions and anticipate any issues or problems that could affect the customer experience;
• Proactively communicate with clients on operational restrictions (e.g. weather restrictions, slot and permits) and seek and offer suitable alternative options;
• Maintain timely, factual and accurate communication with clients on all aspects of their flight to ensure that client expectations are always fully aligned with reality;
• Strategic planning and coordination in cooperation with all departments of the Operational Control Center;
• In Cooperation with the Tactical team, monitoring changes such as CTOT, Slots, diversion and re-route or re-plan as necessary to achieve the best possible outcome for the client;
• Taking ownership of high-profile clients and flights, ensuring that these flights have the upmost priority and focus;
• Independent processing of daily flights;
• Organization of flight-related services and additional tasks as required.
  
  

• Experience within a Business Aviation environment is preferred;
• You have experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers;
• Your experience includes skillfully handling difficult and demanding situations, while ensuring that the customers’ experience is seamless;
• You’re proactive, service-driven, a keen team player and possess excellent interpersonal skills;
• Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers;
• You’re able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure.
  
  

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service
• Industries Airlines and Aviation

Referrals increase your chances of interviewing at Vista by 2x

Central & Western District, Hong Kong SAR 1 week ago

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Join to apply for the Executive - Client Services role at Vista

Join to apply for the Executive - Client Services role at Vista

Get AI-powered advice on this job and more exclusive features.

Job Profile
Vista is a fast-growing private aviation business, operating the world’s largest wholly owned large cabin private jet fleet, embracing the highest levels of service, safety, security, reliability, and value.

Job Profile
Vista is a fast-growing private aviation business, operating the world’s largest wholly owned large cabin private jet fleet, embracing the highest levels of service, safety, security, reliability, and value.
From scheduling a flight, every detail is covered, from a particular bottle of wine or catering from a preferred restaurant to a particular magazine or a chauffeur service to the airport.
Our Client Services team is the first point of contact within the business for all our customers; dealing with all aspects of their travel experience, maintaining an overview of all flights, and liaising with other departments to ensure excellent customer service.
We are looking for Executives to join the Client Services team and in return, VistaJet will provide you with stability, growth, and access to excellent benefits and incentives.
Your Responsibilities
Providing an exemplary service and ensuring that each flight is tailor-made to the clients’ needs, your responsibilities will include:

• Handle flight bookings, striving for optimal service quality and efficiency, and a delighted client every time.
• Maintaining an overview of all flights to be prepared, observing any special restrictions or operational restrictions and anticipate any issues or problems that could affect the customer experience;
• Proactively communicate with clients on operational restrictions (e.g. weather restrictions, slot and permits) and seek and offer suitable alternative options;
• Maintain timely, factual and accurate communication with clients on all aspects of their flight to ensure that client expectations are always fully aligned with reality;
• Strategic planning and coordination in cooperation with all departments of the Operational Control Center;
• In Cooperation with the Tactical team, monitoring changes such as CTOT, Slots, diversion and re-route or re-plan as necessary to achieve the best possible outcome for the client;
• Taking ownership of high-profile clients and flights, ensuring that these flights have the upmost priority and focus;
• Independent processing of daily flights;
• Organization of flight-related services and additional tasks as required.
  

• Experience within a Business Aviation environment is preferred;
• You have experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers;
• Your experience includes skillfully handling difficult and demanding situations, while ensuring that the customers’ experience is seamless;
• You’re proactive, service-driven, a keen team player and possess excellent interpersonal skills;
• Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers;
• You’re able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure.
  

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service
• Industries Airlines and Aviation

Referrals increase your chances of interviewing at Vista by 2x

Central & Western District, Hong Kong SAR 1 week ago

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Join to apply for the Client Services Executive role at UOB Kay Hian

6 months ago Be among the first 25 applicants

Join to apply for the Client Services Executive role at UOB Kay Hian

We are the largest Singaporean stockbroker by both market capitalisation and size of sales-force, with an extensive foothold in the regional and global markets. We are looking for qualified individuals to join us.
Responsibilities

• Maintain long-term relationships with high-net-worth clients.
• Identify clients’ investment needs and provide relevant product information and services.
• Provide customer service and handle client inquiries in a professional manner.
• Execute and manage orders for global equities, e.g., HK, US.
• Handle account openings.
  

• SFC or HKMA license Type 1 & 2 holder with at least 5 years of relevant experience from brokerage firms or private banks.
• Good command of both spoken and written English and Chinese, including Mandarin.
• Proficient in computer applications such as Word and Excel.
• Strong interpersonal and communication skills.
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function Finance

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Kowloon City District, Hong Kong SAR 3 days ago

Central, Hong Kong SAR HK$300,000.00-HK$360,000.00 2 weeks ago

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RESPONSIBILITIES

Strategy

• The role assists Relationship Managers ("RM") in delivering business results through providing quality information flow plus banking and investments services to clients, and in advising on and executing transactions. He/she plays a significant role in fulfilling and maintaining all necessary internal control, risk governance, compliance policy, client communication and profiles in order to prevent operational risk event and meet regulators' requirement & standard.

Business

• Provide comprehensive client support services to RMs in executing a broad range of banking and investment transactions for Private Banking clients.
• Provide concise and relevant information flow and execute all client transactional and administrative needs accurately and on a timely basis.
• Handle and resolve day-to-day queries from clients, RMs on transactional activity, operations, systems, account re-balancing processes etc.
• Support RMs to complete sales documentation and related processes (e.g. client profiling / KYC diligence) and input such information together with deal information into data capture and / or transaction processing systems.
• Assist RMs in preparing Business Credit Application, financial review documentation and other customer correspondence as and when required.
• Support RMs in attending to and following up on customer service issues with clients and internal departments, and in all cases report and escalate customer complaints to management in accordance with established procedures. Failure to report and escalate complaints will result in disciplinary action.

Processes

• Handle and ensure client document and reporting comply with internal process standards.
• Ensure full awareness of and adherence to the policy and procedures e.g. credit policy and operation procedures.

Risk Management

• To comply with all applicable money laundering prevention procedures and, in particular, highlight suspicious activities/behaviour of clients and staff e.g. account irregularities and alert TL/CA of the suspicious transactions on a timely basis.
• Fully compliant with regulations and Group policies and guidelines, and be able to highlight, mitigate and protect the bank against credit, legal, documentation, repetition and other risks; to conduct business at all times in a compliance-conscious manner and alert to the potential risks of money laundering and other undesirable transactions/activity during and after client on-boarding process.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• RM, RM Team Leader, Senior Client Partner, Market Head, CSM Team Leaders, Head of Client Services and Change Delivery, Operations, COO Office.

Qualification

• HKMA Relevant Individual Type 1.

Role Specific Technical Competencies

• Client Service Experience in Banking Industry.
• General Banking Knowledge.
• Investment and Product Knowledge.
• Communication Skill.
• Language - English & Mandarin/Cantonese.
• Knowledge of Banking Practices and Regulations.

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Join to apply for the Client Services Coordinator II role at UL Solutions

Continue with Google Continue with Google

1 week ago Be among the first 25 applicants

Join to apply for the Client Services Coordinator II role at UL Solutions

• Organize and process incoming client quotes, cost adjustments, samples and maintain project tracker.
• Resolve any sample receipt issues with clients. Communicate project schedules to clients.
• Prepare and complete reports for assigned clients.
• Contribute to program team to ensure deadlines are met.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.
  
  

• Organize and process incoming client quotes, cost adjustments, samples and maintain project tracker.
• Resolve any sample receipt issues with clients. Communicate project schedules to clients.
• Prepare and complete reports for assigned clients.
• Contribute to program team to ensure deadlines are met.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.
  
  

• Diploma or equivalent, plus one year of directly related experience.
• Fresh graduate is also considered.
• Client Services experience is a plus.
• Ability to use judgment in technical, client services, and management issues.
• Effective computer and communication skills, written and verbal.
• Experience with MSWord, Excel, and Access.
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Business Development and Sales
• Industries Professional Services, Manufacturing, and Software Development

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Kowloon City District, Hong Kong SAR 1 week ago

Sha Tin District, Hong Kong SAR 1 day ago

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Direct message the job poster from UL Solutions

About UL Solutions

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

What you’ll learn & achieve:

• Organize and process incoming client quotes, cost adjustments, samples and maintain project tracker.
• Resolve any sample receipt issues with clients. Communicate project schedules to clients.
• Prepare and complete reports for assigned clients.
• Contribute to program team to ensure deadlines are met.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

What makes you a great fit:

• Diploma or equivalent, plus one year of directly related experience.
• Fresh graduate is also considered.
• Client Services experience is a plus.
• Ability to use judgment in technical, client services, and management issues.
• Effective computer and communication skills, written and verbal.
• Experience with MSWord, Excel, and Access.

What you’ll experience working at UL:

• Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
• People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
• Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

Total Rewards:

• Competitive remuneration package
• Friendly environment and collaborative colleagues
• Casual dress code
• Training and Development (Internal and External)

Learn More:

Working at UL Solutions is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.

Curious? To learn more about us and the work we do, visit our company page

Personal data collected will be used for recruitment purposes only.

UL Empowering Trust UL Solutions is a global independent safety science company with more than a century of expertise innovating safety solutions.

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service and Project Management
• Industries Professional Services and International Trade and Development

Referrals increase your chances of interviewing at UL Solutions by 2x

Get notified about new Client Services Coordinator jobs in Hong Kong, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 2 days ago

Wan Chai District, Hong Kong SAR 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Direct message the job poster from UL Solutions

About UL Solutions

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

What you’ll learn & achieve:

• Organize and process incoming client quotes, cost adjustments, samples and maintain project tracker.
• Resolve any sample receipt issues with clients. Communicate project schedules to clients.
• Prepare and complete reports for assigned clients.
• Contribute to program team to ensure deadlines are met.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

What makes you a great fit:

• Diploma or equivalent, plus one year of directly related experience.
• Fresh graduate is also considered.
• Client Services experience is a plus.
• Ability to use judgment in technical, client services, and management issues.
• Effective computer and communication skills, written and verbal.
• Experience with MSWord, Excel, and Access.

What you’ll experience working at UL:

• Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
• People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
• Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

Total Rewards:

• Competitive remuneration package
• Friendly environment and collaborative colleagues
• Casual dress code
• Training and Development (Internal and External)

Learn More:

Working at UL Solutions is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.

Curious? To learn more about us and the work we do, visit our company page

Personal data collected will be used for recruitment purposes only.

UL Empowering Trust UL Solutions is a global independent safety science company with more than a century of expertise innovating safety solutions.

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service and Project Management
• Industries Professional Services and International Trade and Development

Referrals increase your chances of interviewing at UL Solutions by 2x

Get notified about new Client Services Coordinator jobs in Hong Kong, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 2 days ago

Wan Chai District, Hong Kong SAR 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.