241 Customer Service Representatives jobs in Hong Kong

Join to apply for the Client Services Assistant role at Harneys Fiduciary

Harneys Fiduciary is a leading global offshore corporate services provider specialising in the provision of corporate administration, trust and fiduciary services in the British Virgin Islands, the Cayman Islands, Cyprus, Hong Kong and Singapore.

The business is expanding and has a number of exciting opportunities to fill following the recent announcement of its acquisition funded by Hillhouse, a global private equity firm.

Harneys Fiduciary offers an unparalleled and distinctive opportunity for skilled individuals who are in pursuit of their next career step within a rapidly evolving arena. Join our team and play a pivotal role in our ambitious growth plans and in driving our journey towards success.

Harneys Fiduciary is strictly an equal opportunities employer and we recognise the benefits of diversity.

The Client Services Assistant will play a key role in supporting the Business Development team by ensuring exceptional service delivery to our clients. This role involves handling client queries, onboarding new clients, resolving complaints, and maintaining strong client relationships. The ideal candidate will be proactive, detail-oriented, and committed to delivering high-quality service in a fast-paced environment.

• Act as the first point of contact for client inquiries, providing timely and accurate responses.
• Assist with the onboarding of new clients, including preparing documentation and coordinating with internal teams.
• Handle and resolve client complaints or issues, escalating complex matters to the appropriate team members when necessary.
• Maintain and update client records in the company’s database, ensuring accuracy and confidentiality.
• Collaborate with the Business Development team to identify opportunities for improving client satisfaction and service delivery.
• Prepare regular reports on client interactions, feedback, and service performance.
• Support the team with ad-hoc administrative tasks as required.

• Goal-Oriented: Achieves targets in alignment with strategic objectives.
• Innovative and pragmatic
• Strong attention to detail
• The ability to manage a diverse range of tasks and workload under pressure and with time constraints
• Demonstrate initiative to solve problems and overcome challenges
• A team player who builds effective relationships with people at all levels and in all areas of business, collaborating and communicating effectively
• Delivers high-quality work independently, reflecting strategic understanding.
• Communicates effectively, openly seeking assistance and clarifying when needed.

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Up to 2 years of experience in client services, customer support, or a similar role.
• Excellent communication and interpersonal skills, with a strong focus on client satisfaction.
• Strong organisational skills and the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Knowledge of offshore corporate services or the professional services industry is a plus.

Please reach out to should you wish to connect with the Talent Acquisition Team.

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service

Harneys Fiduciary is an equal opportunities employer. Referrals increase your chances of interviewing at Harneys Fiduciary.

Associate, Client Services role at IQ-EQ . IQ-EQ is a leading Investor Services group focused on client service delivery, supporting fund managers, global companies, family offices and private clients worldwide.

• Assist in pipeline tracking and sales administration, updating and maintaining accurate records in our CRM system to monitor progress and identify potential opportunities


• Collaborate with the sales team to enhance sales enablement tools, such as presentations, proposal templates, and sales collateral, to support their efforts and improve effectiveness


• Keep proper records and update proposal and engagement templates to reflect the latest terms and conditions


• Work closely with other sales teams to ensure proposal and engagement templates correctly reflect the services offered and pricing is recorded


• Draft engagement letters or addendums

• Degree holder of any discipline


• Prior experience in the financial industry is preferred


• Excellent written communication skills in English and Chinese


• Excellent verbal communication skills in English, Cantonese, and Mandarin


• Detail-oriented, proactive, and a team player

• Comprehensive remuneration and pension: competitive packages based on market rates and aligned with qualifications, experience and skills


• Wellbeing: private health and dental cover, life assurance, and related benefits


• Annual leave: 25 days of paid leave plus statutory public holidays


• Maternity and paternity leave and related education leave

At IQ-EQ we support your potential with an inclusive and diverse environment, continuous learning, and opportunities across our service lines and international network of offices.

• Seniority level: Mid-Senior level


• Employment type: Full-time


• Job function: General Business

Join to apply for the Executive - Client Services role at Vista

1 day ago Be among the first 25 applicants

Join to apply for the Executive - Client Services role at Vista

Get AI-powered advice on this job and more exclusive features.

Job Profile

At Vista, we believe exceptional client experiences are built on attention to detail, proactive communication, and a commitment to continuous improvement.

Job Profile

At Vista, we believe exceptional client experiences are built on attention to detail, proactive communication, and a commitment to continuous improvement.

For over 20 years, we have been delivering world-class, personalized service, and we are now expanding our team of Client Services Executives. This role is perfect for individuals who thrive in fast-paced environments, are excellent team-players, enjoy problem-solving, and want to grow their career in customer service, operations, or leadership.

Your Responsibilities

As a Client Services Executive, you will be the first point of contact for clients, ensuring every interaction reflects our commitment to excellence.

• Your responsibilities will include:
• Managing client requests and bookings with precision and efficiency.
• Managing and overseeing all operational aspects of the client's journey, ensuring all regulatory permissions are secured by gathering and verifying country-specific requirements, including landing permits, weather concerns, crew readiness, and the documentation necessary for each flight to operate seamlessly.
• Arranging tailored services beyond the flight itself, such as ground transfers, chauffeurs, and helicopter connections, to deliver a seamless end-to-end travel experience.
• Anticipating challenges, resolving issues, and keeping clients informed at all times.
• Coordinating across multiple teams to deliver seamless, end-to-end service.
• Building trusted relationships with high-profile clients through clear, professional communication.
• Taking ownership of complex situations and ensuring the best possible outcome.
• The Client Services team is available 24 hours a day, seven days a week. Our Executives work a shift pattern which includes both day and night shifts.
  
  

• Experience in a client facing role (hospitality, travel, aviation, luxury services, or related industries).
• Ability to efficiently manage multiple digital systems at once, confidently navigating across several platforms and interfaces in real time.
• Strong communication skills, with excellent written and spoken English.
• The ability to stay calm, accurate, and solutions-focused under pressure.
• A collaborative mindset and genuine passion for delivering exceptional service.
• Flexibility to work shifts, including evenings and weekends, as part of a global 24/7 team.
  
  

• Global experience: exposure to a diverse, international client base with dynamic, no-two-days-the-same challenges.
• Tech: Access to multiple tech platforms and interfaces.
• Career growth: a clear path to progression, with the chance to develop skills in client management, operations, and leadership.
• Learning development: tailored training, ongoing coaching, and opportunities to move across departments and brands within our group.

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service
• Industries Airlines and Aviation

Referrals increase your chances of interviewing at Vista by 2x

Wan Chai District, Hong Kong SAR 2 weeks ago

Quarry Bay, Hong Kong SAR HK$26,000.00-HK$26,000.00 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Client Services Executive role at UOB Kay Hian

6 months ago Be among the first 25 applicants

Join to apply for the Client Services Executive role at UOB Kay Hian

We are the largest Singaporean stockbroker by both market capitalisation and size of sales-force, with an extensive foothold in the regional and global markets. We are looking for qualified individuals to join us.
Responsibilities

• Maintain long-term relationships with high-net-worth clients.
• Identify clients’ investment needs and provide relevant product information and services.
• Provide customer service and handle client inquiries in a professional manner.
• Execute and manage orders for global equities, e.g., HK, US.
• Handle account openings.
  

• SFC or HKMA license Type 1 & 2 holder with at least 5 years of relevant experience from brokerage firms or private banks.
• Good command of both spoken and written English and Chinese, including Mandarin.
• Proficient in computer applications such as Word and Excel.
• Strong interpersonal and communication skills.
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function Finance

Referrals increase your chances of interviewing at UOB Kay Hian by 2x

Get notified about new Client Services Executive jobs in Hong Kong SAR .

Kowloon City District, Hong Kong SAR 3 days ago

Central, Hong Kong SAR HK$300,000.00-HK$360,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Client Services Assistant role at Harneys Fiduciary

Harneys Fiduciary is a leading global offshore corporate services provider specialising in the provision of corporate administration, trust and fiduciary services in the British Virgin Islands, the Cayman Islands, Cyprus, Hong Kong and Singapore.

The business is expanding and has a number of exciting opportunities to fill following the recent announcement of its acquisition funded by Hillhouse, a global private equity firm.

Harneys Fiduciary offers an unparalleled and distinctive opportunity for skilled individuals who are in pursuit of their next career step within a rapidly evolving arena. Join our team and play a pivotal role in our ambitious growth plans and in driving our journey towards success.

Harneys Fiduciary is strictly an equal opportunities employer and we recognise the benefits of diversity.

The Client Services Assistant will play a key role in supporting the Business Development team by ensuring exceptional service delivery to our clients. This role involves handling client queries, onboarding new clients, resolving complaints, and maintaining strong client relationships. The ideal candidate will be proactive, detail-oriented, and committed to delivering high-quality service in a fast-paced environment.

• Act as the first point of contact for client inquiries, providing timely and accurate responses.
• Assist with the onboarding of new clients, including preparing documentation and coordinating with internal teams.
• Handle and resolve client complaints or issues, escalating complex matters to the appropriate team members when necessary.
• Maintain and update client records in the company’s database, ensuring accuracy and confidentiality.
• Collaborate with the Business Development team to identify opportunities for improving client satisfaction and service delivery.
• Prepare regular reports on client interactions, feedback, and service performance.
• Support the team with ad-hoc administrative tasks as required.

• Goal-Oriented: Achieves targets in alignment with strategic objectives.
• Innovative and pragmatic
• Strong attention to detail
• The ability to manage a diverse range of tasks and workload under pressure and with time constraints
• Demonstrate initiative to solve problems and overcome challenges
• A team player who builds effective relationships with people at all levels and in all areas of business, collaborating and communicating effectively
• Delivers high-quality work independently, reflecting strategic understanding.
• Communicates effectively, openly seeking assistance and clarifying when needed.

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Up to 2 years of experience in client services, customer support, or a similar role.
• Excellent communication and interpersonal skills, with a strong focus on client satisfaction.
• Strong organisational skills and the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Knowledge of offshore corporate services or the professional services industry is a plus.

Please reach out to should you wish to connect with the Talent Acquisition Team.

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service

Harneys Fiduciary is an equal opportunities employer. Referrals increase your chances of interviewing at Harneys Fiduciary.

Join to apply for the Executive - Client Services role at Vista

1 day ago Be among the first 25 applicants

Join to apply for the Executive - Client Services role at Vista

Get AI-powered advice on this job and more exclusive features.

Job Profile
At Vista, we believe exceptional client experiences are built on attention to detail, proactive communication, and a commitment to continuous improvement.

Job Profile
At Vista, we believe exceptional client experiences are built on attention to detail, proactive communication, and a commitment to continuous improvement.
For over 20 years, we have been delivering world-class, personalized service, and we are now expanding our team of Client Services Executives. This role is perfect for individuals who thrive in fast-paced environments, are excellent team-players, enjoy problem-solving, and want to grow their career in customer service, operations, or leadership.
Your Responsibilities
As a Client Services Executive, you will be the first point of contact for clients, ensuring every interaction reflects our commitment to excellence.

• Your responsibilities will include:
• Managing client requests and bookings with precision and efficiency.
• Managing and overseeing all operational aspects of the client's journey, ensuring all regulatory permissions are secured by gathering and verifying country-specific requirements, including landing permits, weather concerns, crew readiness, and the documentation necessary for each flight to operate seamlessly.
• Arranging tailored services beyond the flight itself, such as ground transfers, chauffeurs, and helicopter connections, to deliver a seamless end-to-end travel experience.
• Anticipating challenges, resolving issues, and keeping clients informed at all times.
• Coordinating across multiple teams to deliver seamless, end-to-end service.
• Building trusted relationships with high-profile clients through clear, professional communication.
• Taking ownership of complex situations and ensuring the best possible outcome.
• The Client Services team is available 24 hours a day, seven days a week. Our Executives work a shift pattern which includes both day and night shifts.
  

• Experience in a client facing role (hospitality, travel, aviation, luxury services, or related industries).
• Ability to efficiently manage multiple digital systems at once, confidently navigating across several platforms and interfaces in real time.
• Strong communication skills, with excellent written and spoken English.
• The ability to stay calm, accurate, and solutions-focused under pressure.
• A collaborative mindset and genuine passion for delivering exceptional service.
• Flexibility to work shifts, including evenings and weekends, as part of a global 24/7 team.
  

• Global experience: exposure to a diverse, international client base with dynamic, no-two-days-the-same challenges.
• Tech: Access to multiple tech platforms and interfaces.
• Career growth: a clear path to progression, with the chance to develop skills in client management, operations, and leadership.
• Learning development: tailored training, ongoing coaching, and opportunities to move across departments and brands within our group.

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service
• Industries Airlines and Aviation

Referrals increase your chances of interviewing at Vista by 2x

Wan Chai District, Hong Kong SAR 2 weeks ago

Quarry Bay, Hong Kong SAR HK$26,000.00-HK$26,000.00 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Associate, Client Services role at IQ-EQ . IQ-EQ is a leading Investor Services group focused on client service delivery, supporting fund managers, global companies, family offices and private clients worldwide.

• Assist in pipeline tracking and sales administration, updating and maintaining accurate records in our CRM system to monitor progress and identify potential opportunities


• Collaborate with the sales team to enhance sales enablement tools, such as presentations, proposal templates, and sales collateral, to support their efforts and improve effectiveness


• Keep proper records and update proposal and engagement templates to reflect the latest terms and conditions


• Work closely with other sales teams to ensure proposal and engagement templates correctly reflect the services offered and pricing is recorded


• Draft engagement letters or addendums

• Degree holder of any discipline


• Prior experience in the financial industry is preferred


• Excellent written communication skills in English and Chinese


• Excellent verbal communication skills in English, Cantonese, and Mandarin


• Detail-oriented, proactive, and a team player

• Comprehensive remuneration and pension: competitive packages based on market rates and aligned with qualifications, experience and skills


• Wellbeing: private health and dental cover, life assurance, and related benefits


• Annual leave: 25 days of paid leave plus statutory public holidays


• Maternity and paternity leave and related education leave

At IQ-EQ we support your potential with an inclusive and diverse environment, continuous learning, and opportunities across our service lines and international network of offices.

• Seniority level: Mid-Senior level


• Employment type: Full-time


• Job function: General Business

RESPONSIBILITIES

Strategy

• The role assists Relationship Managers ("RM") in delivering business results through providing quality information flow plus banking and investments services to clients, and in advising on and executing transactions. He/she plays a significant role in fulfilling and maintaining all necessary internal control, risk governance, compliance policy, client communication and profiles in order to prevent operational risk event and meet regulators' requirement & standard.

Business

• Provide comprehensive client support services to RMs in executing a broad range of banking and investment transactions for Private Banking clients
• Provide concise and relevant information flow and execute all client transactional and administrative needs accurately and on a timely basis
• Handle and resolve day-to-day queries from clients, RMs on transactional activity, operations, systems, account re-balancing processes etc.
• Support RMs to complete sales documentation and related processes (e.g. client profiling / KYC diligence) and input such information together with deal information into data capture and / or transaction processing systems.
• Assist RMs in preparing Business Credit Application, financial review documentation and other customer correspondence as and when required.
• Support RMs in attending to and following up on customer service issues with clients and internal departments, and in all cases report and escalate customer complaints to management in accordance with established procedures. Failure to report and escalate complaints will result in disciplinary action
  

Processes

• Handle and ensure client document and reporting comply with internal process standards.
• Ensure full awareness of and adherence to the policy and procedures e.g. credit policy and operation procedures

Risk Management

• To comply with all applicable money laundering prevention procedures and, in particular, highlight suspicious activities/behaviour of clients and staff e.g. account irregularities and alert TL/CA of the suspicious transactions on a timely basis.
• Fully compliant with regulations and Group policies and guidelines, and be able to highlight, mitigate and protect the bank against credit, legal, documentation, repetition and other risks; to conduct business at all times in a compliance-conscious manner and alert to the potential risks of money laundering and other undesirable transactions/activity during and after client on-boarding process.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• RM, RM Team Leader, Senior Client Partner, Market Head, CSM Team Leaders, Head of Client Services and Change Delivery, Operations, COO Office

Qualification

• HKMA Relevant Individual Type 1

Role Specific Technical Competencies

• Client Service Experience in Banking Industry
• General Banking Knowledge
• Investment and Product Knowledge
• Communication Skill
• Language - English & Mandarin/Cantonese
• Knowledge of Banking Practices and Regulations
  

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Overview

Officer, Cash Client Services role at Hong Kong Exchanges and Clearing Limited (HKEX).

• Provide support for critical daily operation tasks, such as on-boarding and off-boarding of Exchange Participants, maintaining the daily Exchange Participant database and other peripheral systems
• Support the implementation of new projects, systems or business initiatives, and participate in User Acceptance Test
• Handle cash trading and Stock Connect related enquiries from Participant Services hotline
• Perform administrative tasks and ad hoc assignments directed by the supervisor

• University Degree or above, preferably in Finance, Business Administration or related disciplines
• 1-2 years of working experience in the financial industry, with a preference for roles related to trading operations, middle office, or compliance
• Knowledge in securities with exposure to Hong Kong and Mainland cash markets
• Good team-player with a can-do attitude, able to get along well with all stakeholders and willing to learn
• Strong organizational skills, task prioritization, attention to detail, and problem-solving skills
• Good command of written and spoken English and Chinese; proficiency in Putonghua is an advantage
• Conversant with MS Word / Excel / Outlook, proficiency in Macros/ VBA/ Power BI is an advantage
• Familiarity with WorldCheck is an advantage

Location: HKEX - Exchange Square

Shift: Standard - 40 Hours (Hong Kong SAR)

Scheduled Weekly Hours: 40

Worker Type: Permanent

• Entry level

• Full-time

• Finance and Sales

HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.