64 Customer Service Representatives jobs in Tseung Kwan O

Responsibilities:

• Assist Call Center Manager to lead and supervise the Customer Service team to deliver Call / Email / Live Chat services in a timely, efficient and quality manner
• Effectively coach and motivate team members and foster collaboration by recognizing positive attitude and behaviour
• Ensure team are fully informed with all new information related to products, procedures, guest needs and company related issues, changes or actions
• Prepare daily/weekly/monthly operation reports and roster schedule

Requirements:

• Diploma holder or above with a minimum of 3 years' experience in contact centre operation, of which one year in a supervisory role
• Strong leadership skills with ability to drive performance management
• Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
• Ability to prioritize and manage multiple responsibilities and projects in a fast-paced environment
• Proficiency in written and spoken English, Cantonese and Putonghua
• Intermediate to advanced skills of Microsoft Excel, PowerPoint and Word

**Candidates with more experience will be considered as "Team Manager"

Interested parties please click "Quick Apply" button.

We offer competitive salary package with attractive benefits, including no less than 14 days Annual Leave, Medical Insurance and Other Paid Leave. If you have the desire for an exciting and rewarding career, please click APPLY NOW or apply by sending your resume immediately to pccw-, quoting your present and expected salary.

* Interested parties please click "Apply Now " or fill in the online application form: *

香港電訊專業客服(HKT Teleservices International Limited), 為電訊盈科(PCCW Group)集團的子公司,自1998年起運營,是香港業務流程外包(BPO)行業的領導者。我們的專業知識和全面的語音和非語音客戶體驗解決方案, 多年來為我們贏得了不少的獎項和榮譽。

憑藉全球商業網絡,我們在香港和中國內地包括廣州、上海、北京、重慶、永川和西安,設有多個24小時多渠道客戶營運中心。我們廣泛的網路使我們能夠為全球客戶提供卓越的服務和支援。

我們專注於提供創新的數字客戶體驗(CX)解決方案,憑藉人工智能,尖端技術和高技能的團隊,為我們提供涵蓋全球一半以上人口的多語言業務流程外包服務。

Website:

Job Types: Full-time, Permanent

Pay: $19, $26,000.00 per month

Benefits:

• Additional leave
• Employee discount
• Maternity leave
• Medical Insurance
• Parental leave
• Professional development

Work Location: In person

We are looking for a reliable and detail-oriented team player to join our Customer Service & Operations team. This is an entry-level role with full training provided. You will help process customer orders, prepare invoices, and support daily office operations. The job is structured and straightforward, making it ideal for fresh graduates or candidates looking to build stable experience in office administration.

Key Responsibilities

• Process and record customer orders received via WhatsApp and email
• Prepare invoices and sales orders in our ERP system (English interface)
• Escalate unclear or unusual cases to the team leader (no guesswork required)
• Provide general office support as needed

What We're Looking For

• Good written English (for ERP input) and Cantonese (for customer chats)
• Basic computer skills — Microsoft Office (Word, Excel, Outlook)
• Reliable, detail-oriented, and willing to follow structured processes
• Fresh graduates welcome; no prior experience required

What We Offer

• Monthly salary: HKD 15,000–17,000 (depending on experience)
• On-the-job training — no prior experience needed
• Birthday leave + attendance bonus + annual salary review
• Medical insurance
• 5-day work week, Monday to Friday, 8:00AM–5:00PM
• All public holidays off
• Overtime on holidays available for additional pay.

我哋而家請緊一位可靠、細心又合群嘅同事,加入我哋嘅客戶服務同營運團隊。呢份係初級職位,會有全面培訓。你會幫手處理客戶訂單、準備發票,同支援日常辦公室運作。份工結構清晰、直接簡單,好適合啱啱畢業或者想喺行政方面累積穩定經驗嘅人。

主要工作:

• 處理同記錄經 WhatsApp 同電郵收到嘅客戶訂單
• 用我哋嘅 ERP 系統(英文界面)開單同準備銷售訂單
• 將唔清楚或者特別嘅個案轉交俾團隊主管跟進(唔需要你自己估點做)
• 按需要提供一般辦公室支援

我哋希望你符合以下條件:

• 書面英文(用嚟做系統輸入)同粵語(用嚟同客戶溝通)良好
• 基本電腦操作技能 — 識用 Microsoft Office(Word、Excel、Outlook)
• 為人可靠、細心,願意跟從既定流程工作
• 歡迎應屆畢業生申請;無需相關工作經驗

我哋提供:

• 月薪:港幣 15,000 至 17,000 元(視乎經驗而定)
• 在職培訓 — 無需相關工作經驗
• 生日假 + 勤工獎 + 年度薪金調整
• 醫療保險
• 5 天工作週,星期一至五,上午 8:00 至下午 5:00
• 公眾假期休息

假日可選擇返工賺取額外加班費

Job Types: Full-time, Permanent

Pay: $15, $17,000.00 per month

Benefits:

• Employee discount
• Maternity leave
• Medical Insurance
• Opportunities for promotion
• Paid sick time

Language:

• English (Preferred)
• Cantonese (Preferred)

Work Location: In person

職責:

• 透過電話 / Whatsapp / Email 處理訂單,並確保訂單紀錄正確
• 處理客戶查詢及任何跟進事宜
• 以電話/ 電郵為客戶提供服務,維持良好客戶關係
• 執行主管安排的其他工作

資歷:

• 中五或以上程度
• 良好電話禮儀、溝通技巧及解難能力
• 懂閱讀及書寫中英文
• 熟悉電腦應用軟件,如MS Office和中英文輸入
• 歡迎其他行業人士或應届畢業生加入

工作時間及待遇:

• 星期一至六 (5 天日間輪班):上午8時至下午6時或上午8時半至下午6時半,每週工作5天,每天工作9小時
• 月薪$15,000 - $18,000, 酌情花紅、表現獎金、培訓津貼、醫療福利、有薪年假10日起、生日假、有薪婚假及恩恤假、侍產假20日、太古集團購物優惠、廠內飲品任飲、免費廠車服務、員工康樂活動

以下其中一個申請方法:

1. 按"Quick Apply" 提交履歷表申請, 註明現時及期望薪金, 最快上班日期

2. 招聘熱線:

*申請人所提交之個人資料將絕對保密及只作招聘用途。所有個人資料將在招聘後銷毀。

Responsibilities:

• Make outbound / inbound calls for customer order taking and maintain accurate order records
• Handle customers' enquiries and all follow up matters
• Provide customer services via phone and e-mail
• Perform ad hoc duties as assigned

Requirements:

• Form 5 or above
• Good telephone manner, communication and problem-solving skills
• Good command of written and spoken English and Chinese
• Proficient in using MS Office and Chinese word processing
• Recent graduates and candidates from other industries are also welcome

Interested parties please submit your resume with current and expected salary and your availability by clicking 'Quick Apply'.

*Personal data provided are treated in strictest confidence and for recruitment purposes only.  All information will be destroyed after the process completed.*

Job Description:

• Handle customer call and email enquiries in a positive and professional manner
• Resolve customer complaints promptly and escalate to team head if necessary
• Evaluate problems raised by customer and provide solution effectively to build customer loyalty
• Perform any other duty as assigned by supervisors

Requirements:

• Form 7 / DSE or above with 2 years of experience in customer service and call centre
• Strong customer centric mindset with excellent communication and interpersonal skill
• Fluency in Cantonese, English and Mandarin
• Energetic and able to work independently
• Shifts duty are required
• Passed in HKSI Paper 1,7,8 is preferred
• Candidate with more experience will be considered as Senior Officer

Duties:

• Perform daily customer service operations, ensuring customers' needs are met in a timely and satisfactory manner.
• Assist customers to process their loan application efficiently and accurately.
• Perform general office duties and manage ad hoc tasks as assigned.

Requirements:

• 1+ years of customer service experience preferred.
• Customer service experience, with a strong ability to handle internal/external interactions professionally.
• Fluent in spoken and written Bahasa or Tagalog and English/Chinese.
• Proficient in MS applications, including MS Word and Excel.
• Must be diligent, responsible, proactive, and have a positive working attitude.

Benefits:

· 5-day work, Public Holiday, Bonus, Allowance

*Work location is near Lai Chi Kok MTR.

Interested parties please submit your full details resume with available date and expected salary for our consideration.

Job Types: Full-time, Permanent

Pay: $14, $16,000.00 per month

Application Question(s):

• expected salary?

Work Location: In person

Company description:

PCCW Group

Job description:

Working hours: Mon-Fri 9am - 6pm & Sat 9am - 1pm (5.5 days / week)

Location (fixed): Tsim Sha Tsui / Tsuen Wan / Wan Chai

To succeed in this role:

• Form 5 or above with customer service or service counter experience
• At least 1 year of client service experience
• Familiar with mobile applications and webpage usage (i.e. online application forms and searching information on government websites)
• Good communication and presentation skills and frontline experience
• Patient and enjoy team play
• Familiar with checking customer profile with back-office system
• Fluent in English or Mandarin is a plus

Responsibilities:

• Provide counter service to walk-in and pre-booked customers at service centre
• Solve MPF related enquiries and complaints effectively
• Educate and promote digitalization (electronic way of MPF account management) with tablet and kiosk to the public
• Perform services according to company rules and relevant regulatory requirements

We offer:

• 14 days AL
• Birthday Leave
• 17 days Public Holidays
• Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave
• MPF / ORSO contribution
• Discretionary Bonus
• Scholarship for further studies
• Life insurance and medical benefits
• Family health benefits
• Dental benefits
• Staff discount
• Free access to the company's amenities

Job Responsibilities

• Act as the primary liaison between customers and the maintenance team, coordinating the repair, maintenance and technical support of aircraft engines and related components.

• Manage customer accounts, cultivate and deepen long-term relationships with airlines, MRO clients and leasing companies.

• Monitor maintenance-project progress to ensure on-time, quality delivery; respond promptly to customer inquiries and complaints.

• Assist in preparing service quotations, contracts and project proposals; participate in commercial negotiations and post-sales follow-up.

• Collect market and customer feedback to drive service-process optimization and customer-satisfaction improvement.

• Submit regular customer-service reports to support the company's business-development strategy.

Requirements of Candidates

• Bachelor's degree or above; majors in aviation, engineering, marketing or business administration preferred.

• Minimum six years of customer-service experience in the aviation industry; familiarity with aircraft engines or MRO service processes is a plus.

• Strong written and spoken English and Chinese; able to handle international customer requests independently.

• Proven project-management and customer-relationship-management experience; high stress tolerance and attention to detail.

• Knowledge of aviation safety and compliance standards; capable of cross-departmental communication and coordination.

• Adaptable to a fast-paced work environment with high professional ethics and service awareness.

As a Customer Service Assistant, you will support our users in the checkout and service desk area — ensuring a fast, smooth, and helpful experience every time.

• Greet users and assist with purchases
• Process payments, returns, and answer simple queries
• Prepare Click & Collect and online orders
• Help with product exchanges and size suggestions
• Support your team during busy weekends and holidays

• Enjoy helping people and solving everyday problems
• Responsible, polite, and detail-focused
• Able to work at least 2 shifts per week, including one weekend
• No prior experience required — training will be provided
• Experience in customer service or retail can be helpful but not required
• Basic knowledge of sports products or involvement in sports activities is welcomed
• Any sports certifications or training (e.g., coaching, fitness instruction) are a positive addition

• Flexible working hours
• Sport allowance and staff discount
• Energetic team and meaningful work
• A place to grow and build confidence

If you like people and like sport — this is for you

Apply now and be part of something active.

As a Customer Service Assistant, you will support our users in the checkout and service desk area — ensuring a fast, smooth, and helpful experience every time.

• Greet users and assist with purchases
• Process payments, returns, and answer simple queries
• Prepare Click & Collect and online orders
• Help with product exchanges and size suggestions
• Support your team during busy weekends and holidays

• Enjoy helping people and solving everyday problems
• Responsible, polite, and detail-focused
• Able to work at least 2 shifts per week, including one weekend
• No prior experience required — training will be provided
• Experience in customer service or retail can be helpful but not required
• Basic knowledge of sports products or involvement in sports activities is welcomed
• Any sports certifications or training (e.g., coaching, fitness instruction) are a positive addition

• Flexible working hours
• Sport allowance and staff discount
• Energetic team and meaningful work
• A place to grow and build confidence

If you like people and like sport — this is for you

Apply now and be part of something active.