183 Customer Service Team Management jobs in Hong Kong

Join to apply for the QA Testing & Client Support for SaaS role at Frontline Data Solutions

5 days ago Be among the first 25 applicants

Join to apply for the QA Testing & Client Support for SaaS role at Frontline Data Solutions

Frontline Data Solutions provided pay range

This range is provided by Frontline Data Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23,000.00/yr - $26,000.00/yr

Frontline Data Solutions provides web-based environmental, health, and safety software to some of the world's leading chemical, oil & gas, and manufacturing companies. Frontline is a fully distributed organization, and all roles, including this one, can be performed from any location within the United States. Frontline is unique in that it combines the fast-paced, entrepreneurial environment of a start-up software company with the stability and reputation that reflects its 26-year history of serving blue-chip industrial customers.
As a Quality Assurance (QA) team member at Frontline Data Solutions, you’ll play a critical role in ensuring the reliability, usability, and performance of our EHS software. You will be responsible for identifying bugs, testing new features, and collaborating with developers and support staff to maintain high product standards. This role requires strong attention to detail, excellent communication skills, and the ability to think critically from the end-user’s perspective.
The right candidate will have the technical aptitude to understand complex systems and the communication skills to clearly document issues and lead user testing efforts. Frontline's work culture combines the fast-paced, entrepreneurial spirit of a startup software company with the professionalism and stability that reflect our 24-year track record.
The Role

• Frontline is looking for a mid-level QA Testing & Client Support Specialist to be a critical member of our Engineering team.
• Become an expert in several web-based software products.
• Perform Quality Assurance (QA) testing on bug fixes and feature releases.
• Document QA test findings and communicate with software developers
• Support existing customers over the phone and email on technical issues.
• Maintain and update documentation in the online help system.
  

Ideal Profile
Skills You'll Need

• MANDATORY: Experience with automated testing, especially with Microsoft Playwright
• Bachelor’s Degree or equivalent
• 3+ years’ experience in providing client support for a technical product, preferably enterprise software
• Experience supporting third-party enterprise software (NOT general IT help desk support)
• Experience writing manual test cases, Experience writing automated test cases (MANDATORY)
• Strong verbal and written communication skills
  

Preferred Skills

• Experience with Azure DevOps
  

What's on Offer?

• Work within a company with a solid track record of success
• Excellent career development opportunities
• Attractive salary & benefits

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Quality Assurance
• Industries Software Development and Information Services

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Get notified about new Quality Assurance Support jobs in Hong Kong SAR .

Quality Assurance Engineers – Global MNC | Fully Remote Quality Assurance Engineer/QA Roles - Canto Freelance Language Data Quality Reviewer Chinese Simplified

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Assistant Facilities Manager (Event & Helpdesk Management in University)

We are seeking an Assistant Facilities Manager to oversee event and helpdesk operations at a university in Hong Kong. This full-time role offers a 5-day work week, close to MTR stations, with excellent pay and benefits including medical insurance starting from day one, bonuses, dental, and life insurance.

Responsibilities

• Lead and supervise the Event & Helpdesk team, ensuring high performance and professional development.
• Develop operational strategies to improve service efficiency and client satisfaction.
• Monitor KPIs and service metrics, providing reports to management and clients.
• Oversee event planning from consultation to execution, ensuring flawless delivery.
• Manage high-profile client expectations and resolve complex issues.
• Ensure timely responses to helpdesk inquiries via phone, email, and chat.
• Handle escalated customer issues and emergencies, making critical decisions under pressure.
• Optimize workflows to improve response times and service quality.
• Monitor vendor performance to ensure quality standards.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• At least 5 years of experience in Facilities, Event Management, Customer Service, or Hospitality, with 2+ years in supervision.
• Experience in universities, campuses, or shared offices is advantageous.
• Strong leadership, budgeting, vendor management, and client relationship skills.
• Exceptional problem-solving and high-pressure handling abilities.
• Excellent communication and negotiation skills in English and Chinese (Cantonese & Mandarin).

Application

If interested, please send your detailed resume with current and expected salary, and availability, via the "APPLY NOW" button. For more opportunities, visit CBRE’s career website . All applications are confidential.

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Assistant Facilities Manager (Event & Helpdesk Management in University)
Job ID
230151
Posted
18-Jul-2025
Role type
Full-time
Areas of Interest
Customer Service
Location(s)
Hong Kong - Hong Kong
We Offer
+ 5 days work, close to the MTR station!
+ Good Pay & Perks: Get a great salary, plus health insurance, and bonuses.
+ Medical Benefits Right Away: Your health insurance starts on day one.
Job Responsibilities
+ Lead and supervise the Event & Helpdesk team, ensuring high performance and professional development.
+ Develop and implement operational strategies to enhance service efficiency and client satisfaction.
+ Monitor KPIs and service metrics, providing regular reports to senior management and client.
+ Oversee event planning, from client consultation to execution, ensuring flawless delivery.
+ Act as the primary point of contact for high-profile clients, managing expectations and resolving complex issues.
+ Manage the helpdesk function ensuring timely and professional responses to inquiries (phone, email, chat).
+ Handle escalated customer issues and emergencies, making critical decisions under pressure.
+ Optimize workflows to improve response times and service quality.
+ Monitor performance of vendors moving team to ensure to quality standards.
+ Other duties as assigned.
Qualifications and Requirements
+ Bachelor's degree in Business Administration or related discipline
+ Minimum of 5 years of experience in Facilities Management, Event Management, Customer Service, Hospitality, with 2+ years in a supervisory role.
+ Experience in universities, campus, share office will be advantage.
+ Experience managing teams and driving performance.
+ Strong business acumen, with ability to manage budgets, vendors, and client relationships.
+ Exceptional problem-solving skills, capable of handling high-pressure situations.
+ Excellent communication (written and verbal) & negotiation skills
+ Proficiency in both written and spoken English and Chinese (Cantonese & Mandarin)
Application
We offer a 5-day week with excellent fringe benefits, including medical insurance, dental plan, life insurance and performance-linked bonus to the right candidate.
Interested candidates, please send your detailed resume stating your current and expected salary (with the date of availability) to Talent Acquisition Team by clicking "APPLY NOW".
For other job openings, please visit CBRE's career website for more details. information provided by applicants will be treated in strict confidence and used exclusively for recruitment only.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Assistant Facilities Manager (Event & Helpdesk Management in University)

We are seeking an Assistant Facilities Manager to oversee event and helpdesk operations at a university in Hong Kong. This full-time role offers a 5-day work week, close to MTR stations, with excellent pay and benefits including medical insurance starting from day one, bonuses, dental, and life insurance.

Responsibilities

• Lead and supervise the Event & Helpdesk team, ensuring high performance and professional development.
• Develop operational strategies to improve service efficiency and client satisfaction.
• Monitor KPIs and service metrics, providing reports to management and clients.
• Oversee event planning from consultation to execution, ensuring flawless delivery.
• Manage high-profile client expectations and resolve complex issues.
• Ensure timely responses to helpdesk inquiries via phone, email, and chat.
• Handle escalated customer issues and emergencies, making critical decisions under pressure.
• Optimize workflows to improve response times and service quality.
• Monitor vendor performance to ensure quality standards.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• At least 5 years of experience in Facilities, Event Management, Customer Service, or Hospitality, with 2+ years in supervision.
• Experience in universities, campuses, or shared offices is advantageous.
• Strong leadership, budgeting, vendor management, and client relationship skills.
• Exceptional problem-solving and high-pressure handling abilities.
• Excellent communication and negotiation skills in English and Chinese (Cantonese & Mandarin).

Application

If interested, please send your detailed resume with current and expected salary, and availability, via the "APPLY NOW" button. For more opportunities, visit CBRE’s career website. All applications are confidential.

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Join to apply for the Manager, Customer Relations role at AXA Hong Kong and Macau

2 days ago Be among the first 25 applicants

Join to apply for the Manager, Customer Relations role at AXA Hong Kong and Macau

Direct message the job poster from AXA Hong Kong and Macau

Experienced Recruiter in Banking & Financial Industry

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits ( , Culture ( & Career Development (

Responsibilities:

• Manage & lead the complaint team to handle complaints in relation to our insurance products in Life and General Insurance so as to maintain the professional image of AXA
• Handle Life and General Insurance complaints, adhere to operating guidelines, work within delegated authorities, meet departmental SLA targets and pass periodic independent quality control reviews.
• Handle and investigate complaint cases from direct customers and regulators
• Perform acknowledgement, investigation on entitlement, resolution and response
• Involve operations/distribution for case information, root cause reason and execution of approved actions.
• Be responsible for following complaints operating guidelines including delegated authorities for resolution and compensation.
• Be responsible for identifying problems & clarifying the complaints and making recommendations for future improvement
• Work in conjunction with Customer Service, Marketing, Compliance, Legal, Distribution and Operations, to provide resolutions and responses.
• Provide the coaching to junior members
• Participate in projects that relevant to customer complaints

Qualifications:

• Relevant working experience in insurance or banking industry is an advantage
• Minimum 4 years of working experience in Customer Services or Complaint handling in Insurance products
• Strong analytical, logical, negotiation and problem solving skills
• Good communication and interpersonal skills
• Excellent written English and Chinese correspondence skill
• Good verbal communication in English, Cantonese and Mandarin

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Consulting and Customer Service
• Industries Insurance Carriers and Insurance

Referrals increase your chances of interviewing at AXA Hong Kong and Macau by 2x

Get notified about new Customer Service Manager jobs in Wong Chuk Hang, Hong Kong SAR .

Senior Customer Service and Operations Manager (FS, 6 months bonus, up to 70k) Assistant Customer Service Manager, Customer Relations Customer Relationship Officer (High-Mid Value Segment) Customer Service Manager I - Wealth & Personal Banking Supervisor - Customer Services (Ticketing) CUSTOMER SERVICES OFFICER (Ref. CKCII-CSO)

Kwun Tong District, Hong Kong SAR 1 year ago

Deputy Manager, Customer Experience (Retail Banking Business) Deputy Manager, Customer Experience (Retail Banking Business) Customer Relationship Manager (Customer Contact Centre) (HK)

Shenzhen, Guangdong, China CN¥18,000.00-CN¥22,000.00 2 years ago

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Join to apply for the Manager, Customer Relations role at AXA Hong Kong and Macau

2 days ago Be among the first 25 applicants

Join to apply for the Manager, Customer Relations role at AXA Hong Kong and Macau

Direct message the job poster from AXA Hong Kong and Macau

Experienced Recruiter in Banking & Financial Industry

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits ( , Culture ( & Career Development (

Responsibilities:

• Manage & lead the complaint team to handle complaints in relation to our insurance products in Life and General Insurance so as to maintain the professional image of AXA
• Handle Life and General Insurance complaints, adhere to operating guidelines, work within delegated authorities, meet departmental SLA targets and pass periodic independent quality control reviews.
• Handle and investigate complaint cases from direct customers and regulators
• Perform acknowledgement, investigation on entitlement, resolution and response
• Involve operations/distribution for case information, root cause reason and execution of approved actions.
• Be responsible for following complaints operating guidelines including delegated authorities for resolution and compensation.
• Be responsible for identifying problems & clarifying the complaints and making recommendations for future improvement
• Work in conjunction with Customer Service, Marketing, Compliance, Legal, Distribution and Operations, to provide resolutions and responses.
• Provide the coaching to junior members
• Participate in projects that relevant to customer complaints

Qualifications:

• Relevant working experience in insurance or banking industry is an advantage
• Minimum 4 years of working experience in Customer Services or Complaint handling in Insurance products
• Strong analytical, logical, negotiation and problem solving skills
• Good communication and interpersonal skills
• Excellent written English and Chinese correspondence skill
• Good verbal communication in English, Cantonese and Mandarin

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Consulting and Customer Service
• Industries Insurance Carriers and Insurance

Referrals increase your chances of interviewing at AXA Hong Kong and Macau by 2x

Get notified about new Customer Service Manager jobs in Wong Chuk Hang, Hong Kong SAR .

Senior Customer Service and Operations Manager (FS, 6 months bonus, up to 70k) Assistant Customer Service Manager, Customer Relations Customer Relationship Officer (High-Mid Value Segment) Customer Service Manager I - Wealth & Personal Banking Supervisor - Customer Services (Ticketing) CUSTOMER SERVICES OFFICER (Ref. CKCII-CSO)

Kwun Tong District, Hong Kong SAR 1 year ago

Deputy Manager, Customer Experience (Retail Banking Business) Deputy Manager, Customer Experience (Retail Banking Business) Customer Relationship Manager (Customer Contact Centre) (HK)

Shenzhen, Guangdong, China CN¥18,000.00-CN¥22,000.00 2 years ago

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Assistant Customer Service Manager, Customer Relations

Join to apply for the Assistant Customer Service Manager, Customer Relations role at Manulife

Assistant Customer Service Manager, Customer Relations

2 days ago Be among the first 25 applicants

Join to apply for the Assistant Customer Service Manager, Customer Relations role at Manulife

Get AI-powered advice on this job and more exclusive features.

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Manager/ Assistant Manager, Customer Resolution Unit with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities

• Manage and resolve customer complaints efficiently and professionally, ensure timely follow-up and resolution.
• Provide operational support to customer, field force & other business areas via email, telephone and even face-to-face during complaint handling.
• Maintain clear and empathetic communication with customers throughout the complaint resolution process.
• Ensure compliance with company policies and regulatory requirements in all complaint management processes.
• Analyze complaint data to identify trends, root causes, and areas for improvement.
• Collaborate with cross-functional teams to develop and implement service improvement initiatives based on customer feedback.
• Involve service enhancements or projects from initiation to completion, ensuring alignment with organizational goals.
• Prepare reports on complaint trends, resolutions, and service performance metrics for management review.
• Provide training and support to customer service representatives on complaint handling service best practices.
• Handle ad hoc tasks and projects.
  
  

Required Qualifications

• University graduate in Business, Finance, Compliance, Risk management or related disciplines.
• Above 5 years’ solid experience in customer services or complaint management, preferably in financial institutions / insurance industry.
• Qualified license of IIQE Paper 1, 3 and 5
• Strong analytical mindset and problem-solving skills, attention to detail.
• Customer-focused with a proactive attitude, demonstrate passion for providing client centric solutions.
• Strong sense of ownership and able to work independently in a fast-paced environment.
• Confident in handling complaints and capable of dealing with senior management independently
• Excellent presentation, facilitation skills and strong interpersonal skills.
• Excellent written and verbal communications skills, proof reading skills, and documentation skills.
• Consistent demonstrated use of good judgment and professionalism when dealing with sensitive, confidential matters.
• Ability to create and maintain strong working relationships with all levels of employees.
• A committed team player and manager, capable of working under pressure and determined to meet the Service Level Agreement (SLA)
• The individual must be very proficient in Excel, Microsoft Word, PowerPoint and Access Databases.
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement

Hybrid

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Insurance

Referrals increase your chances of interviewing at Manulife by 2x

Get notified about new Customer Service Assistant jobs in Hong Kong, Hong Kong SAR .

Officer, Contact Center Customer Service

Kowloon City District, Hong Kong SAR 3 days ago

Customer Service Officer – South Island Line (Ref: 250004) Customer Service Officer (High Speed Rail) (Ref: 250005) Officer, Customer Services (Phone Banking - General Banking)

Shenzhen, Guangdong, China CN¥5,000.00-CN¥,000.00 2 years ago

Customer Service, Assistant Manager (More than 1 opening)

Wan Chai District, Hong Kong SAR 1 month ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

Kwun Tong District, Hong Kong SAR 1 year ago

Customer Service Supervisor / Officer (Serviced Apartment)

Central & Western District, Hong Kong SAR 3 weeks ago

(HK) Customer Service Assistant (Part-Time) ASSISTANT CUSTOMER SERVICES OFFICER (Ref. RC-ACSO) Customer Service Representative (Part-time) (Sunday Working)

Kowloon City District, Hong Kong SAR 4 months ago

Customer Service Officer (Premier Centre) - Wealth and Personal Banking

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The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Manager/ Assistant Manager, Customer Resolution Unit with the resources to solve critical problems for the future of our business, which is why we need you.
**Position Responsibilities:**
+ Manage and resolve customer complaints efficiently and professionally, ensure timely follow-up and resolution.
+ Provide operational support to customer, field force & other business areas via email, telephone and even face-to-face during complaint handling.
+ Maintain clear and empathetic communication with customers throughout the complaint resolution process.
+ Ensure compliance with company policies and regulatory requirements in all complaint management processes.
+ Analyze complaint data to identify trends, root causes, and areas for improvement.
+ Collaborate with cross-functional teams to develop and implement service improvement initiatives based on customer feedback.
+ Involve service enhancements or projects from initiation to completion, ensuring alignment with organizational goals.
+ Prepare reports on complaint trends, resolutions, and service performance metrics for management review.
+ Provide training and support to customer service representatives on complaint handling service best practices.
+ Handle ad hoc tasks and projects.
**Required Qualifications:**
+ University graduate in Business, Finance, Compliance, Risk management or related disciplines.
+ Above 5 years' solid experience in customer services or complaint management, preferably in financial institutions / insurance industry.
+ Qualified license of IIQE Paper 1, 3 and 5
+ Strong analytical mindset and problem-solving skills, attention to detail.
+ Customer-focused with a proactive attitude, demonstrate passion for providing client centric solutions.
+ Strong sense of ownership and able to work independently in a fast-paced environment.
+ Confident in handling complaints and capable of dealing with senior management independently
+ Excellent presentation, facilitation skills and strong interpersonal skills.
+ Excellent written and verbal communications skills, proof reading skills, and documentation skills.
+ Consistent demonstrated use of good judgment and professionalism when dealing with sensitive, confidential matters.
+ Ability to create and maintain strong working relationships with all levels of employees.
+ A committed team player and manager, capable of working under pressure and determined to meet the Service Level Agreement (SLA)
+ The individual must be very proficient in Excel, Microsoft Word, PowerPoint and Access Databases.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

Assistant Customer Service Manager, Customer Relations

Join to apply for the Assistant Customer Service Manager, Customer Relations role at Manulife

Assistant Customer Service Manager, Customer Relations

2 days ago Be among the first 25 applicants

Join to apply for the Assistant Customer Service Manager, Customer Relations role at Manulife

Get AI-powered advice on this job and more exclusive features.

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Manager/ Assistant Manager, Customer Resolution Unit with the resources to solve critical problems for the future of our business, which is why we need you.
Position Responsibilities

• Manage and resolve customer complaints efficiently and professionally, ensure timely follow-up and resolution.
• Provide operational support to customer, field force & other business areas via email, telephone and even face-to-face during complaint handling.
• Maintain clear and empathetic communication with customers throughout the complaint resolution process.
• Ensure compliance with company policies and regulatory requirements in all complaint management processes.
• Analyze complaint data to identify trends, root causes, and areas for improvement.
• Collaborate with cross-functional teams to develop and implement service improvement initiatives based on customer feedback.
• Involve service enhancements or projects from initiation to completion, ensuring alignment with organizational goals.
• Prepare reports on complaint trends, resolutions, and service performance metrics for management review.
• Provide training and support to customer service representatives on complaint handling service best practices.
• Handle ad hoc tasks and projects.
  

Required Qualifications

• University graduate in Business, Finance, Compliance, Risk management or related disciplines.
• Above 5 years’ solid experience in customer services or complaint management, preferably in financial institutions / insurance industry.
• Qualified license of IIQE Paper 1, 3 and 5
• Strong analytical mindset and problem-solving skills, attention to detail.
• Customer-focused with a proactive attitude, demonstrate passion for providing client centric solutions.
• Strong sense of ownership and able to work independently in a fast-paced environment.
• Confident in handling complaints and capable of dealing with senior management independently
• Excellent presentation, facilitation skills and strong interpersonal skills.
• Excellent written and verbal communications skills, proof reading skills, and documentation skills.
• Consistent demonstrated use of good judgment and professionalism when dealing with sensitive, confidential matters.
• Ability to create and maintain strong working relationships with all levels of employees.
• A committed team player and manager, capable of working under pressure and determined to meet the Service Level Agreement (SLA)
• The individual must be very proficient in Excel, Microsoft Word, PowerPoint and Access Databases.
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  

About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact
Working Arrangement
Hybrid Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Insurance

Referrals increase your chances of interviewing at Manulife by 2x

Get notified about new Customer Service Assistant jobs in Hong Kong, Hong Kong SAR .

Officer, Contact Center Customer Service

Kowloon City District, Hong Kong SAR 3 days ago

Customer Service Officer – South Island Line (Ref: 250004) Customer Service Officer (High Speed Rail) (Ref: 250005) Officer, Customer Services (Phone Banking - General Banking)

Shenzhen, Guangdong, China CN¥5,000.00-CN¥,000.00 2 years ago

Customer Service, Assistant Manager (More than 1 opening)

Wan Chai District, Hong Kong SAR 1 month ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

Kwun Tong District, Hong Kong SAR 1 year ago

Customer Service Supervisor / Officer (Serviced Apartment)

Central & Western District, Hong Kong SAR 3 weeks ago

(HK) Customer Service Assistant (Part-Time) ASSISTANT CUSTOMER SERVICES OFFICER (Ref. RC-ACSO) Customer Service Representative (Part-time) (Sunday Working)

Kowloon City District, Hong Kong SAR 4 months ago

Customer Service Officer (Premier Centre) - Wealth and Personal Banking

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