2 Customer Service jobs in Cheung Chau
(Senior) Customer Service Officer (MPF Contribution Team)
Posted 1 day ago
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(Senior) Customer Service Officer (MPF Contribution Team) at HKT Enterprise Solutions
Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries. Plan and suggest the strategy to deal with complicated and complaint cases. Execute the solution with call agents or may require calling the complainants. Assist to manage a call centre sub-team, especially to monitor the answering quality and to provide necessary one-on-one coaching / one to all communication. Other special tasks as assigned from Manager.
To succeed in this role:- University graduate or at least diploma level with pension and finance experience
- At least 2 years of MPF client service experience, both in employer and member level
- Strong MPF and related knowledge
- Good communication and presentation skills and frontline experience, especially in handling of complaint and demanding customers
- Familiar with checking customer profile with back-office system
- Fluent in English and Mandarin
- 14 days AL
- 17 days Public Holidays
- Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave
- MPF / ORSO contribution
- Discretionary Bonus
- Scholarship for further studies
- Life insurance and medical benefits
- Family health benefits
- Free access to the company's amenities
- Entry level
- Full-time
- Customer Service
- Industries: Consumer Services and Insurance
CUSTOMER SERVICE - shipping / forwarder / logistics / container feeder (Sheung Wan/5 days work)
Posted today
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Job Description
Position: CUSTOMER SERVICE - shipping / forwarder / logistics / container feeder (Sheung Wan / 5 days work) at JPC Corporation .
Responsibilities- Responsible for customer inquiry, booking, pricing quotation and follow up on routing orders
- Build and enhance relationship with existing customers and potential new customers
- Able to handle customer enquiry, coordination with clients and factory
- Provide internal support to the sales team
- Report to Sales Manager
- Tertiary education preferably in Logistics / Transportation / Business / Supply Chain Management or equivalent
- 1+ years work experience in shipping / forwarders / logistics / feeders companies
- An advantage if experience in customer service / operation / sales supporting or related
- Proficient in written and spoken English, Chinese and Mandarin is preferred
- Good computer knowledge in MS Office
- Strong communicator and presenter, self motivated, team player, out-going and aggressive
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Distribution
- Industries: Transportation, Logistics, Supply Chain and Storage, Freight and Package Transportation, and Packaging and Containers Manufacturing
- Annual leave: 12 days
- Birthday leave
- Medical insurance
- Work-life balance
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