185 Customer Solutions jobs in Hong Kong
Contract Logistics Customer Solutions Engineer, Asia Pacific
Posted 4 days ago
Job Viewed
Job Description
As a Customer Solutions Engineer in Contract Logistics at Kuehne+Nagel, you will lead the design of innovative, end-to-end logistics solutions for our most strategic customers across Asia Pacific. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.
****
As a Customer Solutions Engineer in Contract Logistics at Kuehne+Nagel, you'll design and deliver innovative, data-driven supply chain solutions for some of the region's most dynamic customers. From optimizing warehouse layouts to integrating automation and digital tools, your work will shape smarter, more efficient logistics across Asia Pacific.
**How you create impact**
As a Contract Logistics Customer Solutions Engineer, Asia Pacific, you will lead major customer tender proposals by crafting compelling, innovative logistics solutions. You'll manage and mentor others in developing successful concepts, including support for basic projects at the country level when needed. A key part of your role involves presenting solutions directly to customers, acting as a strategic business partner to both continental and country teams. You'll challenge the status quo constructively, drive innovation through new technologies and best practices, and manage vendor partnerships to optimize cost and lead times. Additionally, you'll play a vital role in developing team capabilities, ensuring high standards of knowledge, skills, and compliance across the region.
**What we would like you to bring**
+ Lead major Anchor customer tender responses, designing best-in-class logistics solutions
+ Integrate expert knowledge of technology, automation, and equipment into solution proposals
+ Act as a key solution partner to customers, guiding them through complex workshops and identifying supply chain challenges
+ Drive the value proposition of proposed solutions and develop innovative, scalable models
+ Lead and mentor junior engineers throughout the tender process and project lifecycle
+ Serve as the main customer contact for solution design and lead customer-facing responses
+ Oversee complex implementation and optimization projects related to Anchor solution designs
+ Support the career development of junior engineers, helping them achieve promotion goals
+ Monitor and apply market trends and innovations that impact logistics services
+ Review and validate the work of others, ensuring accountability and solution quality
+ Define and promote best practices within areas of expertise
+ Identify future needs and capabilities required to maintain best-in-class engineering standards
+ Train peers and trainers on engineering methodologies and market insights
**What's in it for you**
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
Account Strategist, Engage, Google Customer Solutions (English, Cantonese)
Posted 10 days ago
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Job Description
Join to apply for the Account Strategist, Engage, Google Customer Solutions (English, Cantonese) role at Google
Account Strategist, Engage, Google Customer Solutions (English, Cantonese)Join to apply for the Account Strategist, Engage, Google Customer Solutions (English, Cantonese) role at Google
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in advertising, sales, marketing, consulting, or media.
- Ability to communicate in Cantonese and English fluently to support client relationship management.
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in advertising, sales, marketing, consulting, or media.
- Ability to communicate in Cantonese and English fluently to support client relationship management.
- Experience in advertising, media account management, and achieving quotas to drive client growth.
- Ability to assess and solve client needs through effective questioning, objection handling and engaging promotion.
- Ability to use investigative skills to leverage data to uncover insights to support proposals and analyze impact.
- Ability to manage multiple projects while paying attention to detail and working individually and with others.
- Excellent presentation and communication skills with peers, management, cross-functional teams and clients.
Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
As an Account Strategist, you will provide quality client service, research and market analysis. You will anticipate decisions, uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. You'll set the direction and the strategy for how their advertising can reach thousands of users.
Your understanding of online media and commercial acumen will shape how new and existing businesses grow. Working with our clients, you'll set strategy for how their products and services can reach users. You will work as part of a team and use your creativity to grow and transform the business.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers.and we have fun doing it.
Responsibilities
- Manage a portfolio of medium size businesses by understanding growth drivers, identifying opportunity for growth, managing risks and creating plans for achievement.
- Collaborate within the sales team, align workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while delivering outstanding customer experience.
- Improve our customer relationships and share performance-enhancing suggestions. Conduct outbound calls to establish relationships and work with existing clients to generate growth and improved client success.
- Identify key client stakeholders to support Customer Business Objectives and annual digital marketing plans.
- Seniority level Not Applicable
- Employment type Full-time
- Job function Sales, Advertising, and Customer Service
- Industries Information Services and Technology, Information and Internet
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Account Executive (Open to 2025 Graduates)Hong Kong, Hong Kong SAR HK$475,600.00-HK$00,000.00 1 week ago
Senior Account Executive - APAC (Remote)Kowloon City District, Hong Kong SAR 1 month ago
Account Executive (Advertising NOT Accountancy)Hong Kong SAR 25,000.00- 90,000.00 1 month ago
Assistant Account Manager (Employee Benefits) Client Account Manager - Global Family and Institutional Wealth Sr. / Account Executive (Advertising NOT Accountancy) Regional Marketing and Account-Based Marketing Manager, Greater China Key Account Associate/ Senior Key Account Associate/ Key Account Executive (T.O.P Team)Eastern District, Hong Kong SAR 1 week ago
Senior / Key Account Executive (Hardlines) Senior Account Executive / Account Executive (Business & Finance) - EDigestKwun Tong District, Hong Kong SAR 6 months ago
Sales Executive / Account Manager / Branch Officer (Internet Brokerage)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrAccount Strategist, Engage, Google Customer Solutions (English, Cantonese)
Posted 23 days ago
Job Viewed
Job Description
Join to apply for the Account Strategist, Engage, Google Customer Solutions (English, Cantonese) role at Google
Account Strategist, Engage, Google Customer Solutions (English, Cantonese)Join to apply for the Account Strategist, Engage, Google Customer Solutions (English, Cantonese) role at Google
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in advertising, sales, marketing, consulting, or media.
- Ability to communicate in Cantonese and English fluently to support client relationship management.
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in advertising, sales, marketing, consulting, or media.
- Ability to communicate in Cantonese and English fluently to support client relationship management.
- Experience in advertising, media account management, and achieving quotas to drive client growth.
- Ability to assess and solve client needs through effective questioning, objection handling and engaging promotion.
- Ability to use investigative skills to leverage data to uncover insights to support proposals and analyze impact.
- Ability to manage multiple projects while paying attention to detail and working individually and with others.
- Excellent presentation and communication skills with peers, management, cross-functional teams and clients.
Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
As an Account Strategist, you will provide quality client service, research and market analysis. You will anticipate decisions, uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. You'll set the direction and the strategy for how their advertising can reach thousands of users.
Your understanding of online media and commercial acumen will shape how new and existing businesses grow. Working with our clients, you'll set strategy for how their products and services can reach users. You will work as part of a team and use your creativity to grow and transform the business.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers.and we have fun doing it.
Responsibilities
- Manage a portfolio of medium size businesses by understanding growth drivers, identifying opportunity for growth, managing risks and creating plans for achievement.
- Collaborate within the sales team, align workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while delivering outstanding customer experience.
- Improve our customer relationships and share performance-enhancing suggestions. Conduct outbound calls to establish relationships and work with existing clients to generate growth and improved client success.
- Identify key client stakeholders to support Customer Business Objectives and annual digital marketing plans.
- Seniority level Not Applicable
- Employment type Full-time
- Job function Sales, Advertising, and Customer Service
- Industries Information Services and Technology, Information and Internet
Referrals increase your chances of interviewing at Google by 2x
Get notified about new Account Strategist jobs in Hong Kong, Hong Kong SAR .
Account Executive (Open to 2025 Graduates)Hong Kong, Hong Kong SAR HK$475,600.00-HK$00,000.00 1 week ago
Senior Account Executive - APAC (Remote)Kowloon City District, Hong Kong SAR 1 month ago
Account Executive (Advertising NOT Accountancy)Hong Kong SAR 25,000.00- 90,000.00 1 month ago
Assistant Account Manager (Employee Benefits) Client Account Manager - Global Family and Institutional Wealth Sr. / Account Executive (Advertising NOT Accountancy) Regional Marketing and Account-Based Marketing Manager, Greater China Key Account Associate/ Senior Key Account Associate/ Key Account Executive (T.O.P Team)Eastern District, Hong Kong SAR 1 week ago
Senior / Key Account Executive (Hardlines) Senior Account Executive / Account Executive (Business & Finance) - EDigestKwun Tong District, Hong Kong SAR 6 months ago
Sales Executive / Account Manager / Branch Officer (Internet Brokerage)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrTechnical Support (Helpdesk)
Posted 10 days ago
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Job Description
Join to apply for the Technical Support (Helpdesk) role at Interactive Brokers
Join to apply for the Technical Support (Helpdesk) role at Interactive Brokers
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
Job Description And Responsibilities
IBKR seeks motivated, analytical, and methodical individuals with a background in the financial services industry and a professional demeanor to join an exciting team that is helping to shape one of the world's strongest trading and brokerage brands.
The ideal candidate will be friendly, enjoy helping clients, and be comfortable with new and changing technologies.
Responsibilities
- Handling client inquiries about IBKR's security system via phone, tickets and chat
- Problem management with a focus on security protocols and practices
- Assisting clients in the configuration and use of IBKR's two-factor authentication smartphone app
- Identification and escalation of issues about the secure login of clients using IBKR's smartphone app
- Previous experience in a client service role (fresh graduates able to demonstrate related skills will be considered)
- Experience with Windows and/or macOS and basic office applications
- Experience and knowledge of Android/iOS smartphone operating systems
- Fluency in Cantonese and English (knowing Mandarin is a plus)
- Competitive Salary, annual performance-based bonus and stock grant
- Excellent health and welfare benefits including medical, dental, specialist and inpatient
- Competitive package of Annual Leave
- Daily lunch ordered in-house with a fully stocked kitchen
- Modern offices with multi-monitor setups
- Great work-life balance
- Unique opportunity to gain exposure to global financial products, markets and clientele
- Opportunities for career progression and job scope expansion in a global company with a growing local presence
- Hybrid work arrangement role permitting
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
Referrals increase your chances of interviewing at Interactive Brokers by 2x
Get notified about new Technical Support Help Desk jobs in Kwun Tong District, Hong Kong SAR .
Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago
Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago
Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago
Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago
Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago
Hong Kong SAR $23,000.00-$26,000.00 6 days ago
Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 1 year ago
Wan Chai District, Hong Kong SAR 1 week ago
Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago
Shenzhen, Guangdong, China CN 2,000.00-CN 0,000.00 1 year ago
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#J-18808-LjbffrTechnical Support Engineer
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Technical Support Engineer role at Michael Page .
About Our ClientAs we continue to expand internationally, we are looking to hire an Application Support Engineer to focus on our growth in APAC. Reporting to the Department Head, you will have a support background and participate in transforming our customer support capabilities.
Job Description- Support customers by resolving issues through hands-on technical troubleshooting across our technology stack.
- Build excellent relationships with clients to ensure high customer satisfaction.
- Use technical analysis skills and IT environment knowledge to solve complex issues and promote best practices.
- Collaborate with other departments to deliver positive customer outcomes.
- Work with product management and development teams to channel client feedback into future releases.
- Provide technical documentation for complex workarounds and solutions.
- Improve key operational processes based on experience.
- Read complex application logs to determine likely causes.
- Monitor system alerts, perform initial diagnosis, and escalate as needed.
- Education: Associate degree or higher, preferably in IT or related fields.
- Experience: Relevant IT support experience.
- Technical Skills: Familiar with Windows and Mac OS, basic networking.
- Knowledge: Cisco phone systems, domain account management.
- Languages: Strong communication skills in Mandarin, Cantonese, and English.
- Soft Skills: Problem-solving and excellent communication abilities.
If you're a tech-savvy individual seeking a career in a top-tier asset management firm, apply now for this exciting opportunity.
ContactRoyce Chan
Quote job ref: JN-052025-6748367
Additional Details- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology and Engineering
- Industries: Financial Services, Accounting, Banking
Technical Support Specialist
Posted 10 days ago
Job Viewed
Job Description
4 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Stefanini Group
Talent Acquisition Specialist II (APAC) at Stefanini Group.Description:
The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.
Responsibilities:
•Provide swift and professional deskside IT support
•Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
•Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
•Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
•Collaborate with other support groups across global locations to help troubleshoot client issues
•Utilize tools for building, monitoring and troubleshooting client devices
•Participate in Disaster recovery testing exercises
•Upholding procedures for logging, reporting, and statistically monitoring desktop operations
•Write technical support and client documentation in form of Knowledgebase articles
•Meet or exceed expected customer service levels
•Other duties as assigned by the Level 2 Support Manager.
Requirements:
•Provide swift and professional deskside IT support
•Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
•Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
•Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
•Collaborate with other support groups across global locations to help troubleshoot client issues
•Utilize tools for building, monitoring and troubleshooting client devices
•Participate in Disaster recovery testing exercises
•Upholding procedures for logging, reporting, and statistically monitoring desktop operations
•Write technical support and client documentation in form of Knowledgebase articles
•Meet or exceed expected customer service levels
•Other duties as assigned by the Level 2 Support Manager
•Resolve Hardware / Software issues
•Experience with VPN, Soft Phones, Remote Desktop, VDI
•Asset Tracking / Inventory Management
•Only fully vaccinated candidates will be considered.
•This is a requirement to work in our clients facility.
Seniority level- Seniority level Entry level
- Employment type Contract
- Job function Information Technology
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Stefanini Group by 2x
Get notified about new Technical Support Specialist jobs in Hong Kong SAR .
Application, Infrastructure & Service Management, Off Application Support Analyst - TechnologyKwun Tong District, Hong Kong SAR 2 months ago
Wan Chai District, Hong Kong SAR 2 days ago
Sr. Support Analyst, FIX Connectivity, ITTai Po District, Hong Kong SAR 4 hours ago
Hong Kong SAR $23,000.00-$26,000.00 2 weeks ago
Senior Windows Platform Operations Engineer (L2)Kwun Tong District, Hong Kong SAR 1 month ago
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#J-18808-LjbffrTechnical Support Professional
Posted 10 days ago
Job Viewed
Job Description
6 days ago Be among the first 25 applicants
Direct message the job poster from Deltapath
Customer Support Engineer
We are looking for a technically inclined, customer-obsessed engineer to join us as our Customer Support Engineer. You will work closely with our customers and help them get the most out of our products and ensure their success.
Deltapath Support is a team of talented and ambitious problem solvers. Our culturally diverse team is truly multinational, spanning from Deltapath’s California headquarters to Hong Kong, Tokyo, Taiwan, New Zealand and Manila. We value customer experience above all else, and we invite you to join us in continuing the legacy.
As a Customer Support Engineer, you will be working with a group of approachable and supportive teammates and engaging in collective problem-solving. Bring in your knowledge, insights, and expertise to build great relationships with our partners and customers and help them achieve more.
Skills & Experience:
Degree/diploma in computing/telecommunication, or related engineering field.
Fluency in Cantonese, Mandarin, and English.
Knowledge in the following areas will be extremely useful.
Telephony: T1/E1 PRI, ISDN BRI, CO Trunks, FXS Stations.
Networking Administration and troubleshooting.
SIP and CCNA skill set.
IP-PBX, IP Phones, gateways, POE switches, Video Conference equipment.
Previous experience in customer focused position is a plus.
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries Telecommunications
Referrals increase your chances of interviewing at Deltapath by 2x
Sign in to set job alerts for “Technical Support Specialist” roles. Application Support Analyst - Technology Application, Infrastructure & Service Management, OffKwun Tong District, Hong Kong SAR 2 months ago
Wan Chai District, Hong Kong SAR 2 weeks ago
Sr. Support Analyst, FIX Connectivity, ITHong Kong SAR $23,000.00-$26,000.00 1 week ago
Wan Chai District, Hong Kong SAR 22 hours ago
Senior Windows Platform Operations Engineer (L2)Kwun Tong District, Hong Kong SAR 1 month ago
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#J-18808-LjbffrBe The First To Know
About the latest Customer solutions Jobs in Hong Kong !
Technical Support Specialist
Posted 10 days ago
Job Viewed
Job Description
1 day ago Be among the first 25 applicants
Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may email: for faster processing!
Job Description:
- Provide swift and professional deskside IT support
- Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
- Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Utilize tools for building, monitoring and troubleshooting client devices
- Participate in Disaster recovery testing exercises
- Upholding procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in form of Knowledgebase articles
- Meet or exceed expected customer service levels
- Other duties as assigned by the Level 2 Support Manager
Job Description
Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may email: for faster processing!
Job Description:
The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.
- Provide swift and professional deskside IT support
- Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
- Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Utilize tools for building, monitoring and troubleshooting client devices
- Participate in Disaster recovery testing exercises
- Upholding procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in form of Knowledgebase articles
- Meet or exceed expected customer service levels
- Other duties as assigned by the Level 2 Support Manager
Details:
- Excellent proven track record supporting clients in a financial environment
- Excellent proven customer service based approach
- Proven ability to prioritize tasks and issues according to the business impact
- Good written and verbal communication skills
- Good time management skills
- Able to work in a high pressure environment
- Strong organizational and analytical skills
- Ability to multi-task and work under pressure
- Ability to work autonomously and within team
- Flexible and proactive with a "will do' attitude
- Takes responsibility and follows through on issues to closure and root cause resolution
- Demonstrable desire to achieve
- Only fully vaccinated candidates will be considered. This is a requirement to work in our clients facility.
- Dress Code: Business casual
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Stefanini North America and APAC by 2x
Get notified about new Technical Support Specialist jobs in Hong Kong, Hong Kong SAR .
Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago
Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago
IT Technical Support / Helpdesk Support (Senior/ Junior) IT Technical Support - 20K (Healthcare Centre) Application Support Analyst - Technology Application Specialist (No Experience Welcome)Hong Kong, Hong Kong SAR HK$24,000.00-HK$0,000.00 2 days ago
Hong Kong, Hong Kong SAR HK 30,000.00-HK 60,000.00 3 days ago
Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago
Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago
Kwun Tong District, Hong Kong SAR 1 month ago
Wan Chai District, Hong Kong SAR 2 weeks ago
Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago
Business Support Specialist (Contract Renewable)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrTechnical Support Engineer
Posted 10 days ago
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Job Description
Join to apply for the Technical Support Engineer role at Options Technology
5 days ago Be among the first 25 applicants
Join to apply for the Technical Support Engineer role at Options Technology
Location: Hong Kong
Salary: Competitive
Join our team of expert engineers in the Options Support Team!
Working for Options
Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success.
We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.
Who are we?
Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).
Why Options?
- Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
- Continuous career development opportunities: We provide professional skills development and technical training.
- The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
- Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.
For this role we are looking for a Support Desk Analyst to provide first level support. This involves taking calls and handling incidents or service requests using the incident management system and request fulfilment processes.
We’re looking for someone who has technical proficiency in:
- 1 years desktop support experience, preferably in a Financial Services Environment, or, Degree level Qualification or equivalent in relevant field.
- Support Desk call logging tools – HP service centre / Remedy / Infra.
- Senior Management / VIP Support.
- Cisco Unified Call Manager.
- Bloomberg/Reuters.
- MCP / MCITP Windows 7 / MCDST / MCSA.
- ITIL v3 Foundation.
- Data Centre experience.
- On call / Out of hours experience.
- Apple products / Mobile technologies.
- Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.
- Issue customers with details of call assignment and likely resolution timescales.
- Reassign or escalate incidents and requests to on-site third line support, third parties or other teams where appropriate discussing fully with colleagues.
- Monitor and update all incidents and requests, including calls assigned to external suppliers.
- Review incidents and requests with customers and work together to continuously improve service delivery provision.
- Deal directly with requests and complaints alike and escalate where necessary.
- TCP/IP Troubleshooting.
- LAN/WAN troubleshooting Skills.
- Building and Maintaining Desktop/Laptops (HP/Dell).
- Strong research, writing and communication skills.
- Ability to work in a fast-paced and changeable working environment.
- Exceptional organisational skills and strong attention to detail.
- Desire to travel and see the world.
- Ability to work independently and manage your own projects in a professional manner.
- A passion for innovation and the financial technology sector.
- Strong interpersonal skills.
- Project management skills and proven ability to manage own workload.
Please submit a CV and cover letter to the Technical Support Engineer position on the Options Career Page at On your CV, please include a section on your Hobbies and Interests. On the covering letter please detail the role you are applying to, along with your availability.
If you have any questions about this position, please contact Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
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#J-18808-LjbffrTechnical Support Specialist
Posted 3 days ago
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Job Description
1 day ago Be among the first 25 applicants
Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may email: for faster processing!
Job Description:
- Provide swift and professional deskside IT support
- Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
- Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Utilize tools for building, monitoring and troubleshooting client devices
- Participate in Disaster recovery testing exercises
- Upholding procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in form of Knowledgebase articles
- Meet or exceed expected customer service levels
- Other duties as assigned by the Level 2 Support Manager
Job Description
Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may email: for faster processing!
Job Description:
The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.
- Provide swift and professional deskside IT support
- Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
- Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Utilize tools for building, monitoring and troubleshooting client devices
- Participate in Disaster recovery testing exercises
- Upholding procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in form of Knowledgebase articles
- Meet or exceed expected customer service levels
- Other duties as assigned by the Level 2 Support Manager
Details:
- Excellent proven track record supporting clients in a financial environment
- Excellent proven customer service based approach
- Proven ability to prioritize tasks and issues according to the business impact
- Good written and verbal communication skills
- Good time management skills
- Able to work in a high pressure environment
- Strong organizational and analytical skills
- Ability to multi-task and work under pressure
- Ability to work autonomously and within team
- Flexible and proactive with a "will do' attitude
- Takes responsibility and follows through on issues to closure and root cause resolution
- Demonstrable desire to achieve
- Only fully vaccinated candidates will be considered. This is a requirement to work in our clients facility.
- Dress Code: Business casual
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
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