201 Customer Specialist jobs in Hong Kong

Are you passionate about delivering exceptional service and creating memorable experiences? This is an amazing opportunity to join Aspire Lifestyles (a subsidiary of International SOS), the world's largest premium concierge and affluent service provider. Aspire Lifestyles helps companies and premier brands drive loyalty and create value in their customer portfolios.

• Deliver premium customer service through phone, live chat, and email.
• Provide personalized solutions for a wide range of customer requests, from travel planning to lifestyle recommendations.
• Stay updated on program benefits, local events, and trends to offer innovative solutions.
• Build lasting relationships by understanding customers' unique needs.
• Assist with ad-hoc projects and tasks as assigned.

• Proven experience in customer service, call centers, luxury brands, or hospitality industry is a plus.
• Strong multitasking and time-management skills in a fast-paced environment.
• Excellent problem-solving abilities and a proactive attitude.
• In-depth knowledge of local events, trends, and city highlights.
• Experience working with international contacts to fulfill reservations or requests.
• A passion for travel, lifestyle experiences, and delivering exceptional service.
• Outstanding communication and customer service skills.
• Fluency in spoken and written English, Cantonese, and Mandarin.
• Willingness to work rotating shifts, including weekends and public holidays.

• Structured training programs and continuous on-the-job development.
• Rotating shift schedule with 5-day work weeks (including weekends and public holidays), between 7:30 am and midnight.
• Shift allowance and overtime pay.
• Competitive salary package with monthly incentive bonus.
• Double Pay.
• Discretionary Bonus.
• Paid annual leave.
• Additional leave such as birthday leave.
• Group medical insurance (including spouse and children, if applicable).
• Clear career progression opportunities.

2 days ago Be among the first 25 applicants

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Direct message the job poster from Avenir Group

Job Responsibilities:

• Manage post-trade operations for the trading platform , including processing refunds , resolving order disputes , addressing user complaints , troubleshooting account issues , and handling related customer inquiries.
• Respond to and resolve customer concerns regarding transactions promptly and professionally to ensure high satisfaction.
• Collaborate with risk control, finance, and tech teams to optimize refund and dispute resolution processes.
• Monitor and troubleshoot transaction anomalies (e.g., failed payments, delayed settlements) and escalate when necessary.
• Analyze user feedback and recurring issues to propose product improvements and reduce complaint rates.
• Ensure all operations comply with platform policies and regulatory requirements.

Requirements:

• 3+ years of experience in customer support/operations at a cryptocurrency exchange or fintech platform , with knowledge of trading, deposits/withdrawals, and refund processes.
• Strong risk awareness and integrity , with a commitment to protecting user data and platform security.
• Excellent communication and problem-solving skills, able to balance user needs with platform rules.
• Logical thinker, adept at multitasking, and comfortable working with data to identify trends.
• Adaptable to a fast-paced environment.
• Basic blockchain knowledge or prior experience in payments is a plus.

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service

Referrals increase your chances of interviewing at Avenir Group by 2x

Wan Chai District, Hong Kong SAR 2 weeks ago

Central, Hong Kong SAR HK$17,000.00-HK$1,000.00 1 week ago

Central, Hong Kong SAR HK 300,000.00-HK 360,000.00 2 weeks ago

Central & Western District, Hong Kong SAR 1 week ago

Southern District, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 4 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Avenir Group

Job Responsibilities:

• Manage post-trade operations for the trading platform , including processing refunds , resolving order disputes , addressing user complaints , troubleshooting account issues , and handling related customer inquiries.
• Respond to and resolve customer concerns regarding transactions promptly and professionally to ensure high satisfaction.
• Collaborate with risk control, finance, and tech teams to optimize refund and dispute resolution processes.
• Monitor and troubleshoot transaction anomalies (e.g., failed payments, delayed settlements) and escalate when necessary.
• Analyze user feedback and recurring issues to propose product improvements and reduce complaint rates.
• Ensure all operations comply with platform policies and regulatory requirements.

Requirements:

• 3+ years of experience in customer support/operations at a cryptocurrency exchange or fintech platform , with knowledge of trading, deposits/withdrawals, and refund processes.
• Strong risk awareness and integrity , with a commitment to protecting user data and platform security.
• Excellent communication and problem-solving skills, able to balance user needs with platform rules.
• Logical thinker, adept at multitasking, and comfortable working with data to identify trends.
• Adaptable to a fast-paced environment.
• Basic blockchain knowledge or prior experience in payments is a plus.

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service

Referrals increase your chances of interviewing at Avenir Group by 2x

Wan Chai District, Hong Kong SAR 2 weeks ago

Central, Hong Kong SAR HK$17,000.00-HK$1,000.00 1 week ago

Central, Hong Kong SAR HK 300,000.00-HK 360,000.00 2 weeks ago

Central & Western District, Hong Kong SAR 1 week ago

Southern District, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 4 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Care Officer role at Make The Right Call .

**About Make The Right Call**

Make The Right Call is based in Hong Kong with over 20 years of experience servicing industries such as International Publishers, Public Utilities, HK SAR Government Departments, NGOs, FMCG, Automobiles, Trade Fairs, E-Commerce, and Lifestyle. It is an award-winning Call Centre in the Customer Service Industry, certified with ISO27001:2013 and PCI Security Standards, ensuring secure and professional business processes.

Make The Right Call has established its reputation as a leader in Customer Experience, focusing on innovation, Data Security, and SOP enhancements to adapt to changing customer behaviors in the new normal business environment.

Operating 24/7 with over 330 workstations, the organization values diversity and inclusivity, with more than 200 energetic and professional team members. Join us to become a professionally trained Customer Care personnel.

Job Responsibilities

• Provide customer service by handling inquiries and complaints
• Data entry and document checking
• Support ad hoc projects as required

Requirements

• HKCEE/DSE or above
• Prior customer service experience preferred
• Proficient in Chinese and English typing
• Proactive, responsible, diligent, and detail-oriented
• Work 5 days a week
• Location: Shek Mun
• Contract valid until 31 Dec 2025

For more information, visit or our YouTube channel: .

MAKE THE RIGHT CALL is an equal opportunity and inclusive employer. All applications are confidential and used solely for recruitment purposes. We aim to develop and grow professional customer service candidates. If you believe you are a fit, we look forward to meeting you.

Join to apply for the Customer Care Manager role at Hang Seng Bank

3 days ago Be among the first 25 applicants

Hang Seng Bank is seeking a high-caliber professional to join our Customer Contact Centre as a Customer Care Manager , reporting to the Head of Strategic Operations Management.

• Lead and supervise a team to address and resolve customer feedback, including complaints, compliments, suggestions, and special cases in a professional and timely manner.
• Liaise with other departments to conduct case investigations and ensure timely submission of reports.
• Provide guidance and support to team members for accurate and consistent handling of customer complaints and comments.
• Collect and analyze customer feedback to identify areas for operational improvement and customer satisfaction enhancement, implementing remedial actions as needed.
• Participate in ad-hoc projects and assignments as instructed by superiors.

• Degree in Business Administration, Bilingual Studies, or related disciplines.
• Proven banking experience in Card and Personal Lending products, with experience in complaint handling and call centre operations; exposure to card and lending products is an advantage.
• Good interpersonal, communication, and presentation skills with analytical and problem-solving capabilities.
• Strong leadership, training, and coaching skills, with a customer-service mindset and a strong sense of responsibility.
• Excellent command of written and spoken English and Chinese.
• A proactive ownership and servicing mindset to ensure efficient customer service processes.

Join Hang Seng Bank to achieve more. We offer a dynamic work environment, career development opportunities, and competitive packages.

Visit us at or our LinkedIn page at Hang Seng Bank .

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Banking

Location: Wan Chai District, Hong Kong SAR

Salary: HK$25,000.00-HK$45,000.00

This job posting is still active.

About Linjer

Founded in 2014,

About Linjer

Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches.

Frustrated by the limited options between fast fashion and overpriced luxury, we partner directly with top suppliers to deliver beautiful, well-crafted products at a fraction of traditional luxury prices.

We are committed to thoughtful design and sustainable practices, using recycled metals, ethically sourced gemstones, and conflict-free, lab-grown diamonds.

Our company is rapidly scaling and we’re excited to expand our Hong Kong office by adding 10 new team members this year!

What Linjer Offers

• A multicultural and inclusive team culture
• Talented and passionate colleagues committed to excellence
• Work/life balance with a predictable 9am-6pm work schedule
• The opportunity to make an impact with your work from day one
• Exposure to entrepreneurship in a stable business growing 100%+ every year
• Accelerated career growth opportunities for high achievers

• Effectively solve customer inquiries via email and other channels
• Know our products in intimate detail and be able to speak about them with passion
• Draw on existing help content where appropriate, while being able to improvise logically in new situations
• Keep records of customer interactions and actions taken to resolve them
• Identify and draft improvements to our help content database
• Collaborate with other team members to identify answers and be a resource
• Help manage and process returns
• Occasionally visit our warehouse to inspect returns
• Support customer service operations (e.g. fulfillment and pre-order management)
• Analyze trends in customer issues to highlight important themes in customer feedback to reduce the number of inbound inquiries
  
  

• Native or near-native English speaker
• You love to help people
• You are mature and have good judgment when it comes to resolving problems
• You are an excellent writer
• You have an eagle eye, and you’re a perfectionist when it comes to spelling and grammar
• You're coachable and dedicated to continuous personal improvement
• You’re thorough and detail-oriented, and are good at following processes
• You’re tech literate and can learn new software with ease
• You share the values of our brand and company
  
  

• Proven past experience in a customer care role
• Fluency in other languages
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Internet Publishing

Referrals increase your chances of interviewing at Linjer by 2x

Sha Tin District, Hong Kong SAR 2 weeks ago

Kwun Tong District, Hong Kong SAR 1 year ago

Sha Tin District, Hong Kong SAR 5 hours ago

Kowloon City District, Hong Kong SAR 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Care Manager role at Hang Seng Bank

3 days ago Be among the first 25 applicants

Hang Seng Bank is seeking a high-caliber professional to join our Customer Contact Centre as a Customer Care Manager , reporting to the Head of Strategic Operations Management.

• Lead and supervise a team to address and resolve customer feedback, including complaints, compliments, suggestions, and special cases in a professional and timely manner.
• Liaise with other departments to conduct case investigations and ensure timely submission of reports.
• Provide guidance and support to team members for accurate and consistent handling of customer complaints and comments.
• Collect and analyze customer feedback to identify areas for operational improvement and customer satisfaction enhancement, implementing remedial actions as needed.
• Participate in ad-hoc projects and assignments as instructed by superiors.

• Degree in Business Administration, Bilingual Studies, or related disciplines.
• Proven banking experience in Card and Personal Lending products, with experience in complaint handling and call centre operations; exposure to card and lending products is an advantage.
• Good interpersonal, communication, and presentation skills with analytical and problem-solving capabilities.
• Strong leadership, training, and coaching skills, with a customer-service mindset and a strong sense of responsibility.
• Excellent command of written and spoken English and Chinese.
• A proactive ownership and servicing mindset to ensure efficient customer service processes.

Join Hang Seng Bank to achieve more. We offer a dynamic work environment, career development opportunities, and competitive packages.

Visit us at or our LinkedIn page at Hang Seng Bank.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Banking

Location: Wan Chai District, Hong Kong SAR

Salary: HK$25,000.00-HK$45,000.00

This job posting is still active.

Join to apply for the Customer Care Officer role at Make The Right Call .

**About Make The Right Call**

Make The Right Call is based in Hong Kong with over 20 years of experience servicing industries such as International Publishers, Public Utilities, HK SAR Government Departments, NGOs, FMCG, Automobiles, Trade Fairs, E-Commerce, and Lifestyle. It is an award-winning Call Centre in the Customer Service Industry, certified with ISO27001:2013 and PCI Security Standards, ensuring secure and professional business processes.

Make The Right Call has established its reputation as a leader in Customer Experience, focusing on innovation, Data Security, and SOP enhancements to adapt to changing customer behaviors in the new normal business environment.

Operating 24/7 with over 330 workstations, the organization values diversity and inclusivity, with more than 200 energetic and professional team members. Join us to become a professionally trained Customer Care personnel.

Job Responsibilities

• Provide customer service by handling inquiries and complaints
• Data entry and document checking
• Support ad hoc projects as required

Requirements

• HKCEE/DSE or above
• Prior customer service experience preferred
• Proficient in Chinese and English typing
• Proactive, responsible, diligent, and detail-oriented
• Work 5 days a week
• Location: Shek Mun
• Contract valid until 31 Dec 2025

For more information, visit or our YouTube channel:

MAKE THE RIGHT CALL is an equal opportunity and inclusive employer. All applications are confidential and used solely for recruitment purposes. We aim to develop and grow professional customer service candidates. If you believe you are a fit, we look forward to meeting you.