What Jobs are available for Customer Specialist in Hong Kong?

The Role:

We are seeking a highly motivated and customer-focused Customer Support Specialist to join our Customer Centre. You will be responsible for managing inbound customer enquiries and complaints, providing one-stop customer care services, and ensuring a positive customer experience.

Key Responsibilities:

• Manage group medical inbound customer enquiries and complaints from various touchpoints, including calls, emails, written correspondence, and social media channels
• Establish and maintain good customer relationships by providing one-stop customer care services
• Provide after-sales service to customers, including policy endorsements and claims handling
• Ensure service delivery meets company standards and complies with internal and regulatory requirements
• Ensure the accuracy of data and activities logged in the system
• Support initiatives and projects assigned to drive process improvements

Requirements:

• DSE / HKCEE graduate or above qualifications
• Holder of IIQE (Paper I & II) qualifications
• At least 3 years of experience in an inbound call center environment with a focus on customer service, complaint, and claims handling
• Group medical knowledge and experience are essential
• Self-motivated, independent, good team player, customer-oriented with excellent customer service and communication skills
• Fluency in Cantonese, good command of English and Mandarin would be an advantage
• Proficient in MS Word, Excel, PowerPoint, and Chinese Word Processing

工作內容

1.負責演出業務售前、售後服務的相關事宜,通過熱線接聽、郵件處理形式為客戶提供服務並做好資訊記錄;

2.需外部門協助的問題及時回饋後,還需做好對案件的跟踪和用戶溝通;

3.能妥善處理好各類客戶服務工作,安撫客戶情緒。 對緊急、存在重大風險的事件及時預警上報;

4.有較好的溝通理解能力,妥善處理用戶問題後能獲得用戶認可,提高用戶好評率;

5.完成部門工作領導交辦的其他臨時性工作。

崗位要求:

1.專科及以上學歷,有客服相關工作經驗優先;

2.具有較好的理解能力、學習能力和溝通表達能力;

3.勤奮、負責、細緻、有耐心,具有良好的客服意識和團隊合作精神;

4.精通粵語,熟練普通話和英語溝通。

工作內容

1.負責演出業務售前、售後服務的相關事宜,通過熱線接聽、郵件處理形式為客戶提供服務並做好資訊記錄;

2.需外部門協助的問題及時回饋後,還需做好對案件的跟踪和用戶溝通;

3.能妥善處理好各類客戶服務工作,安撫客戶情緒。 對緊急、存在重大風險的事件及時預警上報;

4.有較好的溝通理解能力,妥善處理用戶問題後能獲得用戶認可,提高用戶好評率;

5.完成部門工作領導交辦的其他臨時性工作。

崗位要求:

1.專科及以上學歷,有客服相關工作經驗優先;

2.具有較好的理解能力、學習能力和溝通表達能力;

3.勤奮、負責、細緻、有耐心,具有良好的客服意識和團隊合作精神;

4.精通粵語,熟練普通話和英語溝通。

Responsibilities:

Handle inbound calls regarding banking and investment products, account services, and general inquiries

Provide accurate and compliant information in accordance with SFC and IIQE regulations

Conduct KYC reviews to ensure regulatory compliance and mitigate risks

Manage account closure procedures, including documentation verification, compliance checks, and finalization of customer records

Assist customers with account-related requests (e.g., updates, freezes, or reactivations) while adhering to internal policies.

Adhere to internal policies and regulatory guidelines during all customer interactions

Work on rotating shifts from Monday to Friday

Requirements:

Bachelor's degree from a recognized university

Holder of valid SFC Type 1 & Type 4 licenses

Passed IIQE Papers 1, 2, 3, and 5

Minimum 1 year of customer service or call center experience (banking or financial services preferred)

Excellent communication skills in Cantonese, English, and preferably Putonghua

Strong interpersonal skills and ability to work under pressure

Familiarity with CRM systems and basic computer proficiency

Willingness to work on shift schedules

Interested candidates, please send your detailed resume with contact telephone number, earliest availability date, current and expected salary via "Apply Now".

Personal information collected is strictly for recruitment purpose only.

Full-time

About Roome:

Roome is an innovative, Hong Kong-based hospitality technology company focused on addressing a significant market gap: the underutilization of premium hotel spaces during typical daytime hours.

We provide a specialized platform that enables our hotel partners to monetise their most perishable asset—time—through flexible, short-stay bookings. This not only generates incremental revenue by optimising downtime but also serves a growing niche in Hong Kong for on-demand access to high-quality spaces.

YOUR DAY-TO-DAY MISSIONS :

• Act as the main point of contact for guests, efficiently managing reservation modifications, special requests, and inquiries by phone, email and live chat.
• Resolve issues effectively, handling customer feedback, complaints, and complex situations with diplomacy and precision using our CRM tools.
• Offer personalized recommendations, clarify policies, and provide additional information that may not be readily available on the booking platform.
• Develop and maintain a comprehensive FAQ sections and knowledge bases to provide quick answers to common questions, empowering users to self-serve and reducing the load on support staff. This should cover topics such as modification policies, cancellation procedures, and payment options.
• Track common issues, support request patterns, and user behavior, identify areas for improvement in both the booking system and support processes.
• Uphold our service standards by ensuring a 100% response rate, guaranteeing a best-in-class customer experience with every interaction.
• Collaborate with Account Managers and other departments to drive continuous improvement initiatives.
• Participate in testing of our online booking system.
• Document the workflow of customer support processes.

YOUR PROFILE:

We are looking for a service-oriented individual with a passion for problem-solving.

• You are perfectly bilingual in English and Mandarin, Cantonese (written and spoken).
• Previous minimum 3 years experience in hospitality (front desk, customer relationship) or a similar customer-care role is a strong asset.
• You are an excellent communicator with a natural sense of diplomacy and empathy.
• You are familiar with the Hong Kong business culture and its service expectations.
• You are dynamic, responsive, and can effectively prioritize tasks in a fast-paced environment.
• You are proficient with digital tools
• You align with our core values: Plurality, Ambition, Merit, Humility, and Service Excellence.

工作類型: 全職

薪酬: $18,000.00至$23,000.00(每月)

福利:

• 牙科保險
• 在職專業培訓
• 有薪年假
• 有薪病假
• 晉升機會
• 產假
• 醫療保險
• 額外休息日

Work Location: 親身到場

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This Customer Engagement Specialist serves as the primary representative for our client's eCommerce platform, embodying the essence of a prestigious lifestyle brand across various communication channels (phone, email, social media, etc.). This role handles inquiries related to services, sales, and post-purchase support, ensuring alignment with our client's high standards of excellence while delivering a sophisticated, personalized customer experience in a dynamic environment.

What is your mission?

Customer Interaction & Experience

Manage incoming and outgoing customer communications, providing detailed information about our offerings, collecting feedback, and addressing inquiries about product availability, features, and services.

Foster meaningful customer relationships through tailored engagement strategies.

Collaborate with the support team to manage after-sales processes, including repairs.

Sales & Performance

Drive sales and achieve targets through professional and engaging customer interactions across all channels.

Utilize effective communication and persuasion skills to understand customer needs and close transactions.

Data & System Management

Accurately process data within internal systems while adhering to strict data privacy protocols.

Escalate critical system issues and provide insights to the team lead for platform improvements.

Support testing and optimization of digital tools, contributing to system enhancements.

Brand & Market Awareness

Stay informed about brand initiatives, including events, customer engagement programs, and media campaigns, to connect with customers effectively.

Maintain a general understanding of market trends and competitors.

Professional Standards & Insights

Adhere to company guidelines, upholding a polished and professional image.

Monitor and report customer satisfaction trends to the team lead for continuous improvement.

Who are we looking for?

Fluent in English, Cantonese, and Mandarin, with strong written proficiency in Chinese and English.

Customer-focused with a passion for sales and relationship-building.

Diligent, adaptable, courteous, and a strong team collaborator.

Experience in retail sales or customer service, preferably in a premium or luxury setting

Background in e-commerce or contact center operations.

Proficient in MS Office and familiar with customer engagement tools (e.g., CRM platforms).

Flexibility to work varied shifts, including weekends and public holidays.

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

A positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards

We offer a competitive remuneration package and attractive terms to the right candidate. Interested parties, please send the CV with the expected salary & available date to the HR Department by clicking " Apply Now ".

Company address:

Room 1001, 10/F, Block A, Sea View Estate, 2-8 Watson Road, North Point, HK.

12/F, South Asia Commercial Center, 64 Tsun Yip Street, Kwun Tong, Hong Kong.

所提供的個人資料絕對保密及只作招聘用途

All information provided will be treated in strict confidence and used for recruitment purpose only.

Full-time

Responsibilities:

• Cultivate strong team culture by injecting company's vision, mission and core values into team discussions and decision making processes and behavioural standards
• Assist in deploy clients engagement programs, campaigns to increase client retention ratio and loyalty scores
• Maintain the relevant CRM systems in upkeep the correctness of clients database
• Assist in generating client success reports for management in carrying analytical decisions
• Provide clerical and administration support to management team
• Manage and maintain customer on-boarding processes to provide new customers with a warm welcome, answer their questions, and help them get started with the company's products or services
• Provide ongoing support to customers, helping them troubleshoot problems, and providing them with the resources they need to be successful
• Carry out any necessary administrative works related to client success
  
  o course granting
  
  o Invoicing, receipts, agreements
  
  o Community management
• Maintain rapport with high end clients to ensure clients maximizes success from the company's programs and services
• Assist with client inquiries including handling feedbacks professionally
• Any other ad hoc relevant projects as required

Results:

• Maintain 80+% client happiness
• Improved customer and brResponded to all general enquiries within 0.5 working days (or quicker for some channels, refer to SOP for details)and loyalty
• Global standardisation on customer service levels
  
  *subject to change based on business needs

Requirements:

• Diploma or above in Marketing, Business Management or relevant discipline
• Minimum 3 years strong and demonstrable experience in clients servicing and engagement
• A driven good team player and desire to work in a team-oriented environment
• International exposure or experience in an MNC an advantage
• Experienced in C-Suite / high calibra client management an advantage
• Able to work independently and under pressure
• Experience in online programmes and services is preferable
• Strong business acumen and innovative thinking, result-oriented, good team player
• High Cantonese fluency is a must and English, Mandarin proficiency is preferred
• Excellent communicator and values teamwork
• Self-starter, hunger for success, eager to learn and open to new ideas
• Strong passion for the internet environment, result-oriented, proactive and independent
• Strong sense of responsibility, well organised with exceptional problem-solving skill with a can-do attitude

Role:

• The Customer Experience Specialist is responsible for ensuring that customers have a positive and memorable experience with the company. This includes ensuring all onboarding customers are welcomed and they are serviced throughout their journeys to success.
• This role will work to maintain and improve existing measures in place, the ideal candidate will work cross functionally to support, provide insights, be a catalyse to achieving overall team's and company's goals upholding the quality standards the company has always provided

Responsibilities:

• Cultivate strong team culture by injecting company's vision, mission and core values into team discussions and decision making processes and behavioural standards
• Assist in deploy clients engagement programs, campaigns to increase client retention ratio and loyalty scores
• Maintain the relevant CRM systems in upkeep the correctness of clients database
• Assist in generating client success reports for management in carrying analytical decisions
• Provide clerical and administration support to management team
• Manage and maintain customer on-boarding processes to provide new customers with a warm welcome, answer their questions, and help them get started with the company's products or services
• Provide ongoing support to customers, helping them troubleshoot problems, and providing them with the resources they need to be successful
• Carry out any necessary administrative works related to client success

-Course granting

-Invoicing, receipts, agreements

-Community management
- Maintain rapport with high end clients to ensure clients maximizes success from the company's programs and services
- Assist with client inquiries including handling feedbacks professionally
- Any other ad hoc relevant projects as required

Results:

• Maintain 80+% client happiness
• Improved customer and brResponded to all general enquiries within 0.5 working days (or quicker for some channels, refer to SOP for details)and loyalty
• Global standardisation on customer service levels

*subject to change based on business needs

Requirements:

• Diploma or above in Marketing, Business Management or relevant discipline
• Minimum 3 years strong and demonstrable experience in clients servicing and engagement
• A driven good team player and desire to work in a team-oriented environment
• International exposure or experience in an MNC an advantage
• Experienced in C-Suite / high calibra client management an advantage
• Able to work independently and under pressure
• Experience in online programmes and services is preferable
• Strong business acumen and innovative thinking, result-oriented, good team player
• High Cantonese fluency is a must and English, Mandarin proficiency is preferred
• Excellent communicator and values teamwork
• Self-starter, hunger for success, eager to learn and open to new ideas
• Strong passion for the internet environment, result-oriented, proactive and independent
• Strong sense of responsibility, well organised with exceptional problem-solving skill with a can-do attitude

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And as part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.
So if you believe in inspiring a better future, read on.
About The Role
Lead the execution of advertising campaigns to promote the unique value propositions of our products and services for AIA HK.

Roles And Responsibilities

• Lead the execution of product advertising campaigns and create content that differentiates our product from competition.
• Collaborate with various marketing agencies, including creative agencies, media agencies, design houses, event companies, production houses, and printers, to ensure their deliverables are of high-quality standards and good value.
• Ensure all communication materials comply with brand guidelines.
• Obtain stakeholder alignment and Legal and Compliance clearance for all communication materials.
• Support ad hoc projects, urgent tasks, and team adminstration.
• Accomplish projects/initiatives work within the prescribed timeline and budget.

Minimum Job Requirements
Education
– University graduate preferably in Marketing or Communications focused

Experience
– Minimum of 8 years' experience in Brand and Product communication, preferably with advertising agency experience and marketing experience in financial institution

Skills And Requirement

• Good command of written and spoken English and Chinese
• Computer literate in MS office, Excel and Powerpoint
• Multi-tasking
• Positive, passionate, flexible, self-motivated, dynamic
• Strategic, creative and able to think out of the box
• Strong communication, negotiation and presentation skill
• Strong problem-solving skill

Others

• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.