159 Customer Support Manager jobs in Hong Kong

Join to apply for the QA Testing & Client Support for SaaS role at Frontline Data Solutions

5 days ago Be among the first 25 applicants

Join to apply for the QA Testing & Client Support for SaaS role at Frontline Data Solutions

This range is provided by Frontline Data Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$23,000.00/yr - $26,000.00/yr

Frontline Data Solutions provides web-based environmental, health, and safety software to some of the world's leading chemical, oil & gas, and manufacturing companies. Frontline is a fully distributed organization, and all roles, including this one, can be performed from any location within the United States. Frontline is unique in that it combines the fast-paced, entrepreneurial environment of a start-up software company with the stability and reputation that reflects its 26-year history of serving blue-chip industrial customers.
As a Quality Assurance (QA) team member at Frontline Data Solutions, you’ll play a critical role in ensuring the reliability, usability, and performance of our EHS software. You will be responsible for identifying bugs, testing new features, and collaborating with developers and support staff to maintain high product standards. This role requires strong attention to detail, excellent communication skills, and the ability to think critically from the end-user’s perspective.
The right candidate will have the technical aptitude to understand complex systems and the communication skills to clearly document issues and lead user testing efforts. Frontline's work culture combines the fast-paced, entrepreneurial spirit of a startup software company with the professionalism and stability that reflect our 24-year track record.
The Role

• Frontline is looking for a mid-level QA Testing & Client Support Specialist to be a critical member of our Engineering team.
• Become an expert in several web-based software products.
• Perform Quality Assurance (QA) testing on bug fixes and feature releases.
• Document QA test findings and communicate with software developers
• Support existing customers over the phone and email on technical issues.
• Maintain and update documentation in the online help system.
  

• MANDATORY: Experience with automated testing, especially with Microsoft Playwright
• Bachelor’s Degree or equivalent
• 3+ years’ experience in providing client support for a technical product, preferably enterprise software
• Experience supporting third-party enterprise software (NOT general IT help desk support)
• Experience writing manual test cases, Experience writing automated test cases (MANDATORY)
• Strong verbal and written communication skills
  

• Experience with Azure DevOps
  

• Work within a company with a solid track record of success
• Excellent career development opportunities
• Attractive salary & benefits

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Quality Assurance
• Industries Software Development and Information Services

Referrals increase your chances of interviewing at Frontline Data Solutions by 2x

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We are seeking an Assistant Facilities Manager to oversee event and helpdesk operations at a university in Hong Kong. This full-time role offers a 5-day work week, close to MTR stations, with excellent pay and benefits including medical insurance starting from day one, bonuses, dental, and life insurance.

• Lead and supervise the Event & Helpdesk team, ensuring high performance and professional development.
• Develop operational strategies to improve service efficiency and client satisfaction.
• Monitor KPIs and service metrics, providing reports to management and clients.
• Oversee event planning from consultation to execution, ensuring flawless delivery.
• Manage high-profile client expectations and resolve complex issues.
• Ensure timely responses to helpdesk inquiries via phone, email, and chat.
• Handle escalated customer issues and emergencies, making critical decisions under pressure.
• Optimize workflows to improve response times and service quality.
• Monitor vendor performance to ensure quality standards.
• Perform other duties as assigned.

• Bachelor’s degree in Business Administration or related field.
• At least 5 years of experience in Facilities, Event Management, Customer Service, or Hospitality, with 2+ years in supervision.
• Experience in universities, campuses, or shared offices is advantageous.
• Strong leadership, budgeting, vendor management, and client relationship skills.
• Exceptional problem-solving and high-pressure handling abilities.
• Excellent communication and negotiation skills in English and Chinese (Cantonese & Mandarin).

If interested, please send your detailed resume with current and expected salary, and availability, via the "APPLY NOW" button. For more opportunities, visit CBRE’s career website . All applications are confidential.

We are seeking an Assistant Facilities Manager to oversee event and helpdesk operations at a university in Hong Kong. This full-time role offers a 5-day work week, close to MTR stations, with excellent pay and benefits including medical insurance starting from day one, bonuses, dental, and life insurance.

• Lead and supervise the Event & Helpdesk team, ensuring high performance and professional development.
• Develop operational strategies to improve service efficiency and client satisfaction.
• Monitor KPIs and service metrics, providing reports to management and clients.
• Oversee event planning from consultation to execution, ensuring flawless delivery.
• Manage high-profile client expectations and resolve complex issues.
• Ensure timely responses to helpdesk inquiries via phone, email, and chat.
• Handle escalated customer issues and emergencies, making critical decisions under pressure.
• Optimize workflows to improve response times and service quality.
• Monitor vendor performance to ensure quality standards.
• Perform other duties as assigned.

• Bachelor’s degree in Business Administration or related field.
• At least 5 years of experience in Facilities, Event Management, Customer Service, or Hospitality, with 2+ years in supervision.
• Experience in universities, campuses, or shared offices is advantageous.
• Strong leadership, budgeting, vendor management, and client relationship skills.
• Exceptional problem-solving and high-pressure handling abilities.
• Excellent communication and negotiation skills in English and Chinese (Cantonese & Mandarin).

If interested, please send your detailed resume with current and expected salary, and availability, via the "APPLY NOW" button. For more opportunities, visit CBRE’s career website. All applications are confidential.

Join to apply for the Global Banking Operations (Data Processing/ Data entry) -12 Months contract - Hong Kong role at Robert Walters

Join to apply for the Global Banking Operations (Data Processing/ Data entry) -12 Months contract - Hong Kong role at Robert Walters

Direct message the job poster from Robert Walters

Job Title: ITO – Client Integration Support and Registration - eBanking Product

Location: Hong Kong

Job Type: Contract- 12 Months

Opportunity Overview: Robert Walters has an exciting opportunity for a Client Integration Support and Registration - ebanking products position to work with our client on a contract. This contract role will provide exposure to a truly international and multicultural environment that appreciates and respects individuality.

About our client: Our client is a French multinational universal bank and financial services holding company. It has a presence in 65 countries, with close to 190,000 employees. It is the largest banking group in Europe, and the ninth-largest banking group in the world (by assets). It was ranked as the 33rd largest public company in the world.

Role objective:

Join the regional team dedicated to onboard and maintain clients for our Supply Chain related of the Global Banking internet eBanking products. Goal is to provide the highest quality of service focused at giving very positive experiences to ebanking clients.

Key Responsibilities

• Provide fast, accurate registration services for eBanking products. Communications by phone, e-mail, instant messaging, and Jira to our APAC client facing teams, Implementation managers and directly with clients.
• Join on-call -duty rotation roster for providing to fulfil urgent registration related requests.
• Participate in drives to continually innovate and optimize our internet eBanking support and registration activities.
• Be able to work with and accommodate multi-cultural environments and different time-zones.
• Facilitate smooth communications between team members and external teams within the bank.

Communication with Team members in Europe, America, and Asia

• Be able to work with and accommodate multi-cultural environments and different time-zones.
• Facilitate smooth communications between team members and external teams within the bank.

Integration within Internal Teams

• Show excellent team spirit and teamwork with excellent communication skills
• Provide excellence in Quality of Service towards both internal & external clients.
• Integrate internal professional behaviours which are: Commitment, Creativity, Ambition and responsiveness.

Administration/Reporting

• Perform job assigned and provide activity report support requested by the supervisor.
• Participate to meetings organized by the team.
• Inform management about any issues related to the job.

On-call and On-site Support Roster

• Participate in duty roster for Hong Kong holiday and weekend support, working from home or at office.

Requirements/Qualifications:

• Pre-existing experience Cash Management and or Trade, Supply Chain Management an asset.
• Good knowledge of Internet application usage and familiarize with internet security concepts.
• Familiarity with internet security concepts.
• Strong trouble shooting skills and able to provide fast workarounds for clients.
• Ability to prioritize in particular be able to manage and anticipate activity peaks.
• University graduate with at least 3 years relevant banking/related experience in Trade and Supply Chain is a strong asset.
• Good English, communicating with APAC internal users.
• Abilities in spoken and written Mandarin and/or other APAC languages are an advantage.
• Experienced in internet eBanking product setup support is beneficial.
• Experience in ebanking product registration is a strong plus.
• Experience in data entry is great asset.
• Excellent interpersonal skills.
• Strong commitment to work in client focused product support and registration.
• Able to work under pressure and zero error in registrations.

The client promotes collaboration and aims to provide a supportive and inclusive environment where all individuals can maximize their full potential.

As we are continuously hiring for all our clients in the region, we will retain your CV in our database for any other positions that may fit your profile. Therefore, please let us know if you are not agreeable to that.

• Seniority level Entry level

• Employment type Contract

• Job function Other
• Industries Banking and Investment Banking

Referrals increase your chances of interviewing at Robert Walters by 2x

Get notified about new Bank Employee jobs in Hong Kong, Hong Kong SAR .

Central & Western District, Hong Kong SAR 9 months ago

Central & Western District, Hong Kong SAR 9 months ago

Central & Western District, Hong Kong SAR 8 months ago

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Join to apply for the Global Banking Operations (Data Processing/ Data entry) -12 Months contract - Hong Kong role at Robert Walters

Join to apply for the Global Banking Operations (Data Processing/ Data entry) -12 Months contract - Hong Kong role at Robert Walters

Direct message the job poster from Robert Walters

Job Title: ITO – Client Integration Support and Registration - eBanking Product

Location: Hong Kong

Job Type: Contract- 12 Months

Opportunity Overview: Robert Walters has an exciting opportunity for a Client Integration Support and Registration - ebanking products position to work with our client on a contract. This contract role will provide exposure to a truly international and multicultural environment that appreciates and respects individuality.

About our client: Our client is a French multinational universal bank and financial services holding company. It has a presence in 65 countries, with close to 190,000 employees. It is the largest banking group in Europe, and the ninth-largest banking group in the world (by assets). It was ranked as the 33rd largest public company in the world.

Role objective:

Join the regional team dedicated to onboard and maintain clients for our Supply Chain related of the Global Banking internet eBanking products. Goal is to provide the highest quality of service focused at giving very positive experiences to ebanking clients.

Key Responsibilities

• Provide fast, accurate registration services for eBanking products. Communications by phone, e-mail, instant messaging, and Jira to our APAC client facing teams, Implementation managers and directly with clients.
• Join on-call -duty rotation roster for providing to fulfil urgent registration related requests.
• Participate in drives to continually innovate and optimize our internet eBanking support and registration activities.
• Be able to work with and accommodate multi-cultural environments and different time-zones.
• Facilitate smooth communications between team members and external teams within the bank.

Communication with Team members in Europe, America, and Asia

• Be able to work with and accommodate multi-cultural environments and different time-zones.
• Facilitate smooth communications between team members and external teams within the bank.

Integration within Internal Teams

• Show excellent team spirit and teamwork with excellent communication skills
• Provide excellence in Quality of Service towards both internal & external clients.
• Integrate internal professional behaviours which are: Commitment, Creativity, Ambition and responsiveness.

Administration/Reporting

• Perform job assigned and provide activity report support requested by the supervisor.
• Participate to meetings organized by the team.
• Inform management about any issues related to the job.

On-call and On-site Support Roster

• Participate in duty roster for Hong Kong holiday and weekend support, working from home or at office.

Requirements/Qualifications:

• Pre-existing experience Cash Management and or Trade, Supply Chain Management an asset.
• Good knowledge of Internet application usage and familiarize with internet security concepts.
• Familiarity with internet security concepts.
• Strong trouble shooting skills and able to provide fast workarounds for clients.
• Ability to prioritize in particular be able to manage and anticipate activity peaks.
• University graduate with at least 3 years relevant banking/related experience in Trade and Supply Chain is a strong asset.
• Good English, communicating with APAC internal users.
• Abilities in spoken and written Mandarin and/or other APAC languages are an advantage.
• Experienced in internet eBanking product setup support is beneficial.
• Experience in ebanking product registration is a strong plus.
• Experience in data entry is great asset.
• Excellent interpersonal skills.
• Strong commitment to work in client focused product support and registration.
• Able to work under pressure and zero error in registrations.

The client promotes collaboration and aims to provide a supportive and inclusive environment where all individuals can maximize their full potential.

As we are continuously hiring for all our clients in the region, we will retain your CV in our database for any other positions that may fit your profile. Therefore, please let us know if you are not agreeable to that.

• Seniority level Entry level

• Employment type Contract

• Job function Other
• Industries Banking and Investment Banking

Referrals increase your chances of interviewing at Robert Walters by 2x

Get notified about new Bank Employee jobs in Hong Kong, Hong Kong SAR .

Central & Western District, Hong Kong SAR 9 months ago

Central & Western District, Hong Kong SAR 9 months ago

Central & Western District, Hong Kong SAR 8 months ago

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Company Description

We are

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

• Handle incoming email and phone enquiries
• Deliver customer satisfaction through excellent service quality
• Solve problems and analyze information accurately with appropriate speed
• Make decisions through appropriate actions required to solve queries within guidelines
• Prepare proposal, quotation and agreement for the customer
• Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner
  
  

• High Diploma or above in any subjects
• 1-4 years’ experience in customer services
• Good command of both written and spoken English and Chinese, including Mandarin
• Good communication skill, outgoing and initiative
  
  

• 5-day Work Week
• Double Pay and Performance Bonus
• Dental and Medical Benefits
• Accident Insurance and Life Insurance
• Annual Leave
• Birthday Leave
• Paid Maternity Leave, Paternity Leave, and Marriage Leave
• Career Advancement Opportunities
• On-the-Job Training
• Education and Training Subsidies
• Free shuttle service
• Employee Assistance Program (EAP)
• Staff Activities

• Seniority level Executive

• Employment type Full-time

• Job function Business Development
• Industries Retail Office Equipment, Consumer Services, and Oil and Gas

Referrals increase your chances of interviewing at SGS by 2x

Kowloon City District, Hong Kong SAR 3 days ago

Sha Tin District, Hong Kong SAR 1 week ago

Sha Tin District, Hong Kong SAR 2 weeks ago

Kwun Tong District, Hong Kong SAR 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Company Description
We are

Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description

• Handle incoming email and phone enquiries
• Deliver customer satisfaction through excellent service quality
• Solve problems and analyze information accurately with appropriate speed
• Make decisions through appropriate actions required to solve queries within guidelines
• Prepare proposal, quotation and agreement for the customer
• Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner
  

• High Diploma or above in any subjects
• 1-4 years’ experience in customer services
• Good command of both written and spoken English and Chinese, including Mandarin
• Good communication skill, outgoing and initiative
  

• 5-day Work Week
• Double Pay and Performance Bonus
• Dental and Medical Benefits
• Accident Insurance and Life Insurance
• Annual Leave
• Birthday Leave
• Paid Maternity Leave, Paternity Leave, and Marriage Leave
• Career Advancement Opportunities
• On-the-Job Training
• Education and Training Subsidies
• Free shuttle service
• Employee Assistance Program (EAP)
• Staff Activities

• Seniority level Executive

• Employment type Full-time

• Job function Business Development
• Industries Retail Office Equipment, Consumer Services, and Oil and Gas

Referrals increase your chances of interviewing at SGS by 2x

Kowloon City District, Hong Kong SAR 3 days ago

Sha Tin District, Hong Kong SAR 1 week ago

Sha Tin District, Hong Kong SAR 2 weeks ago

Kwun Tong District, Hong Kong SAR 1 year ago

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Join to apply for the Customer Service Executive role at Brink’s Inc

5 days ago Be among the first 25 applicants

Join to apply for the Customer Service Executive role at Brink’s Inc

• Oversee transportation operations for accounts, including inbound and reverse logistics across different countries
• Manage customer inquiries and service requests via phone calls and email conversations
• Plan and schedule shipments, taking into account customer requirements, service availability, and transportation capacity
• Maintain close communication with both internal and external parties to ensure the smooth execution of the logistics plan
• Prepare import and export documents and handling customs declarations
• Fulfill any additional tasks assigned by the team head or manager
  
  

• Oversee transportation operations for accounts, including inbound and reverse logistics across different countries
• Manage customer inquiries and service requests via phone calls and email conversations
• Plan and schedule shipments, taking into account customer requirements, service availability, and transportation capacity
• Maintain close communication with both internal and external parties to ensure the smooth execution of the logistics plan
• Prepare import and export documents and handling customs declarations
• Fulfill any additional tasks assigned by the team head or manager
  
  

• Degree holder in Supply Chain Management or related fields is an advantage, Fresh graduates are welcome
• Working experience in freight forwarder/customer service experiences especially in Logistics would be an advantage but not a must
• Fluent in written and spoken English & Chinese (Cantonese & Mandarin)
• Proficient in using Microsoft Word, Excel and Outlook

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Truck Transportation

Referrals increase your chances of interviewing at Brink’s Inc by 2x

Get notified about new Customer Service Executive jobs in Hung Hom, Hong Kong SAR .

Kowloon City District, Hong Kong SAR 6 days ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Tsuen Wan District, Hong Kong SAR 2 weeks ago

Hong Kong, Hong Kong SAR HK$17,000.00-HK$1,000.00 1 week ago

Central, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago

Sha Tin District, Hong Kong SAR 3 weeks ago

Kowloon City District, Hong Kong SAR 4 days ago

Kwun Tong District, Hong Kong SAR 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.