What Jobs are available for Customer Support Manager in Hong Kong?

Cathay Pacific

Customer Services

Customer Care Department

Permanent

Hong Kong SAR (China)

Application deadline: 17 Nov 2025

Reports to : Head of Customer Support (HKG)

This position is a leader of the Customer Support team of the Customer Care department. This critical team is accountable for driving customer advocacy through timely and responsible handling of customer feedback. He/she should be committed to continuous improvement and customer satisfaction and is therefore a catalyst for positive and customer centric change. He/she should have good relationships building skills and the ability to influence change. He/she is also responsible for the engagement and motivation of the team, develop and help them to ensure service quality standards are met and that productivity in the team is always improving.

Customer Support

• Planning and delivering Customer Relationship Management strategies across all customer touch point to maintain customer loyalty. Monitor performance and efficiency to ensure service and quality standards are met
• Overall management of the Customer Support operations in Hong Kong, Krakow, Mumbai, Guangzhou, and Taipei. Liaison with outport colleagues regarding all Customer Support matters

• Ensure processes and policies are compliant with regulatory standards for all complaints, non-complaints, and baggage cases. Ensure that the complaints and compensation systems, policies and procedures are fit for-purpose and working closely with other customer support managers on the same

• Provide detailed analysis of VIP cases from senior managers, legal and high-risk cases. Arrange swift handling to minimise damage to the brand and PR risks

Risk Management and compliance

• Support the identification of operational risks on an ongoing basis and assist develop action plans to mitigate the risks. Lead the team to develop and implement Customer Support risk management framework and procedures. Manage and support participation in all internal and external audit exercises on behalf of Customer Care Department (CCD) to ensure Customer Support operations is fully compliant with internal/ regulatory requirements. Ensure that CCD business continuity plan is regularly reviewed, updated and tested
• Participate in CX Non-Discrimination initiatives, disability in Air Travel (NBD) working group to ensure Customer Care Department is in full compliance of US DoT ruling in this respect. Review Complaint cases with cross departments to review and formulate service recovery

People Development and Performance Management

• Lead, coach, and mentor Customer Support assistant managers to enhance their skills and professional growth. Foster a culture of collaboration, motivation, and high performance to improve overall team engagement scores for the entire operational team. Conduct regular performance reviews and provide constructive feedback to the assistant managers

Additional Responsibilities

• Oversee the drafts and performance of Proactive Service Recovery team to enhance customer satisfaction
• Execute other ad hoc responsibilities as directed by the Head of Customer Support, ensuring alignment with organisational goals; including participate in ongoing projects and IATA and oneworld initiatives

E & A

• Emergency and Accident and Crisis Response responsibilities as required

Academic Qualifications

• Bachelor's degree in any discipline is a must

Knowledge, Skills, Training and Experience

• Strong written and communication skills
• A change catalyst and commit to continuous improvement
• Customer centric mind-set
• At least 8 years relevant experience in which 5-year experience in managerial role

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

About Wonder

Wonder is a leading payments gateway and FinTech platform for merchants in Hong Kong and Asia Pacific, enabling any merchant to get paid effortlessly.

Currently, Wonder is Hong Kong's first fully digital all-in-one payments gateway platform where any merchant can self-KYC online in minutes, open an account, collect payments and manage transactions all from a single mobile app. Core products include the Wonder App (Mobile App), Wonder Smart Terminal (O2O Payments), Wonder Card (Custom Card) and Wonder Portal (Desktop Dashboard). For selected merchants, Wonder also offers instant payments settlement (T+0), also one of the first in Hong Kong. As of today, Wonder is growing exponentially month-on-month and is well-positioned to become the no.1 payments gateway platform in Hong Kong.

Headquartered in Hong Kong, Bindo Labs raised its USD 6MM series A funding round in 2021 led by Hong Kong Telecom (HKT) / Pacific Century Group. Bindo Labs has offices across Mainland China and Asia Pacific, including Shenzhen, Changsha and Singapore.

Middle level

Hong Kong

What You Will Do:

• Responsible for overseeing the completion of administrative & operation tasks, customers support and other operational activities. To lead subordinate to keep records of customer interactions, process customer accounts and file documents.
• Lead a team for merchant onboarding process, payment partners communication, after sales services, training process.
• To develop, pilot, test, and roll out system for automation of internal operations, and service delivery flow. Required to be able plan, design, and execute with Product team on the logic and ongoing operation flow.
• As a leader, you will drive operational excellence within the team by collaborating on the design and implementation of efficient procedures. You will continuously seek and implement improvements to maximize productivity and achieve peak performance.
• To deal with requests and queries from customers, and partners in multi-channel in a timely and professional manner.
• Collaborate with other internal teams such as compliance, business development, product for cascading and/or escalations of merchants' concerns.
• Work closely with head of product for automation system design/roll-out.
• Any ad-hoc tasks as required.

What We Are Looking For:

• Graduated from university with a Bachelor's degree or equivalent.
• Client service mindset - obsessed with client happiness, internally and externally.
• Experience & knowledge on one or more areas of account opening/client onboarding/payment/CDD review would be an advantage.
• Hands-on, process-oriented, structured thinker with strong problem-solving capabilities. Able to work independently and under pressure.
• Experience & knowledge with Data Management / Data Analytics are preferred; Experience & knowledge with SQL, Python, Tableau, Power BI or equivalent would be an advantage.
• Self-motivated with excellent communication and presentation skills.

• Strong problem solving skills, analytical skill, capable to comprehend technologies and system architectures and approaches.

• Proficient in both spoken and written English and Chinese (Mandarin and Cantonese).

• Immediate available is highly preferred.

What We Offer:

• Competitive base package
• Opportunity to take full ownership of a vertical
• Flat and open work culture
• International team environment
• Group medical insurance
• Birthday leave

At Bindo Labs / Wonder, we value passion, ideas and meritocracy. So if you believe you can make a difference and disrupt the FinTech space in Asia Pacific, back yourself and be part of this remarkable journey.

1. Administrative Support & Office Operations:

• Provide comprehensive administrative support to management and various departments (e.g., scheduling meetings, preparing reports, managing correspondence).
• Oversee daily office operations to ensure smooth workflow, efficient resource use, and compliance with procedures.
• Maintain and organize company records, files, documentation, and customer interaction logs (CRM system).
• Manage office supplies and equipment procurement, maintaining inventory and cost-effectiveness.
• Assist with other ad-hoc administrative or operational tasks as required.

2. Communication & Collaboration:

• Facilitate effective communication and collaboration between departments.
• Act as a point of contact to promote efficient information flow across the organization.

3. Customer Service:

• Provide excellent customer service and support to existing clients, ensuring high satisfaction and retention.
• Proactively identify and address customer needs and concerns in a timely, professional manner.
• Achieve individual and team-based sales and customer service targets and KPIs.
• Committed to providing exceptional customer service.

4. Event & Project Coordination:

• Assist in organizing corporate events, meetings, training sessions, and manage logistics for successful execution.
• Participate in the actual operation of courses, including rotating shifts if required.
• Collaborate with the marketing team to develop effective sales and customer service strategies.

5. Continuous Improvement & Industry Awareness:

• Stay up-to-date on company products/services, industry trends, and competitor offerings.

• Higher diploma or above in Business Administration, Management, or a related field (fresh graduates welcomed).
• 1-3 years of experience in sales, customer service, or a client-facing role.
• Excellent written and verbal communication and interpersonal skills.
• Strong organizational, multitasking, problem-solving, and critical thinking abilities.
• Proficiency in CRM software, Microsoft Office Suite, and other relevant software.
• Attention to detail and commitment to exceptional customer service.
• Ability to work independently and collaboratively in a team environment.
• Proactive, detail-oriented, and organized.
• Willingness to work in shifts.
• Familiarity with the forex market/algorithmic trading is preferred.

工作地點:香港(市區辦公室)

職位類型:全職/兼職

歡迎應屆畢業生 / 轉職人士/高才優才IANG | 粵語/普通話為主

薪金:每月 HK$30,000 – HK$ 40,000 + 表現獎金

你是否正在尋找一份以人為本、穩定發展、又能提升溝通能力的工作?Today's Plus 正在招聘熱情、有責任心的客戶關係經理加入團隊無論你是剛畢業,還是正在尋找新機會,我們都提供完善在職培訓,讓你快速上手。

加入我們成為 Customer Relations Manager 客戶關係經理,你將成為公司與客戶之間的重要橋樑,提供貼心支援,解答查詢,協助處理簡單文件和跟進服務流程, 並且擁有一個廣闊的晉升空間和工作前景。無需經驗,我們會提供完善在職培訓與團隊支援。

• 回應客戶的查詢(電話/電郵/即時訊息)
• 協助提供服務方案及處理後續跟進
• 更新及管理客戶資料
• 與團隊協作,優化客戶體驗
• 提供合適的理財建議去滿足客戶的需求

• 大專或以上學歷,學科不限
• 有責任感,樂於與人互動
• 良好溝通技巧及基本電腦操作能力
• 懂廣東話,懂英語或普通話為佳
• 歡迎應屆畢業生,高才優才,IANG 及無經驗人士申請

• 穩定底薪 + 表現獎金 + 年終獎賞
• Hybrid辦公時間(四天工作时间)
• 彈性文化與良好團隊氣氛
• 專業在職培訓及晉升機會,每年兩次海外會議培訓機會
• 辦公室提供零食與茶水,舒適工作環境
• 員工活動、定期團隊聚會與內部獎勵計劃

即申請

如果你熱愛與人溝通,想在專業又有溫度的團隊中發展自己,歡迎立即申請此職位。

Are you looking for a people-oriented role with long-term stability and a chance to sharpen your communication skills?

Join us as a Client Relations Manager, where you'll play a vital role as the bridge between the company and our clients. You'll provide thoughtful support, handle general inquiries, assist with documentation, and ensure a smooth service experience. No experience required — we offer full on-the-job training and strong team support to help you succeed.

• Respond to client inquiries via phone, email, or instant messaging
• Provide basic service advice and assist with follow-ups
• Maintain and update client records in the system
• Work closely with the team to enhance overall client experience
• Provide suitable financial advises to satisfy clients' needs

• Holders of a Diploma or above (any discipline)
• Responsible, proactive, and enjoy interacting with people
• Possess good communication skills and basic computer knowledge
• Fluent in Cantonese; English and Mandarin are an advantage
• Open to fresh graduates or candidates without prior experience

• Competitive base salary + performance bonus + year-end incentive
• Hybrid working model (4-day office week)
• Supportive, flexible, and people-first team culture
• Full professional training and clear promotion pathway
• Comfortable office environment with free snacks and drinks
• Regular team gatherings, company activities, and internal recognition rewards

Ready to Apply?

If you enjoy meaningful work, a collaborative team, and helping people every day — this might be the right fit for you.

CLP was founded in Hong Kong in 1901, at a time when electricity was still a novelty worldwide. Today we power millions of homes and businesses across the Asia-Pacific region with over 8,000 employees. In Hong Kong, we operate a vertically integrated electricity business providing a highly reliable supply of electricity to over 80% of the city's population. Outside Hong Kong, we invest in the energy sector on the Chinese Mainland, in Australia, India, Taiwan Region and Thailand. Our business spans the electricity value chain ranging from power generation, transmission and distribution to retail and smart energy services. We have a diversified portfolio of generating assets that uses a wide range of fuels sources including nuclear, renewables, gas and coal. To meet the evolving needs of energy users in a world being reshaped by decarbonisation and digitalisation, we strive to embrace new opportunities and expand our horizons as we fulfil our purpose to Power Brighter Tomorrows.

Applications are now invited to fill the following vacancy in the Customer Experience Department of our Customer Success & Experience Business Group (CSE). Reporting to the Customer Relations Manager, the candidate is required to carry out major duties as follows:

Major Duties:

Provide responsive, efficient, caring and cost effective hotline services to customers

Proactively provide cross-sells or up-sells services or products to customers

Follow up closely with customers to ensure timely services delivery of services and response

Participate in reviewing operating procedures and provide input on maximizing efficiency through work simplification, streamlining and automation of workflow

Handle administrative and other duties whenever required

Shift duty is a must

Requirements:

A recognized degree / associated degree / high diploma in business or related discipline(s) with at least 2 years' Customer Services experience; or A minimum of 6 years working experience in customer service for secondary school graduate with 5 subjects passed in HKCEE including English (Syllabus B) and Chinese, or in HKDSE including English and Chinese. Less experience will be considered with lower grade

Proficiency in spoken Cantonese, English and Putonghua

Willing to rotate to different business units to broaden job competencies

Good interpersonal and presentation skills, and able to work independently

Ability or experience in mastering the on-screen control panel while communicating with customers

Perform rotating duties (two shifts or three shifts) when required

Required to work overtime outside the normal working hours if requested by the Company

Candidates with varying levels of experience will be considered for senior or junior positions accordingly

Please apply by clicking the button " Apply" for application giving a detailed C.V., including career history, current and expected salary, major achievements and personal attributes.

Information provided will be for recruitment purpose within the CLP Group and only short-listed candidates will be contacted. We comply with all applicable laws and regulations of HKSAR in handling applications. For details of the Personal Information Collection Statement, please visit our website:

For further information on our company, please visit our website:

(本項職位空缺只備英文版本)

Contract

客戶關係顧問

Today's Plus 正在招聘熱情、有責任心的客戶關係顧問加入團隊無論你是剛畢業,還是正在尋找新機會,我們都提供完善在職培訓,讓你快速上手。

你將會成為客戶的第一聯絡點,負責處理查詢、解答問題、跟進個案,確保每位客戶都能獲得優質體驗。如果你不介意與人溝通、善於解決問題,我們非常期待見到你

你的工作

• 以電話、電郵或即時通訊回覆客戶查詢
• 理解客戶需要,提供實用及即時的解決方案
• 維持並更新客戶資料
• 跟進客戶反饋,協助優化服務流程
• 按需要協助公司推廣活動或內部項目

我們期望您擁有

• 無需經驗,提供全面在職培訓
• 性格友善,具良好溝通能力
• 有耐性,細心,具解難能力
• 能操流利粵語及英語,懂普通話更佳

我們為您提供

• 按表現發放獎金 + 獎勵 + 海外獎勵旅遊
• 彈性工作時間
• 一對一導師制與結構化在職訓練
• 清晰晉升階梯與職涯發展
• 免費辦公室小食與飲品
• 活力、互助、年輕化的工作環境

關於我們

我們致力為客戶及員工營造一個良好的工作環境,透過持續優化流程和提升服務水平。如您有意加入我們的團隊,請即刻遞交您的履歷

立即申請

如果你想在一個穩定、有發展機會又以人為本的環境中成長,歡迎點擊「立即申請」,我們期待認識你

Today's Plus Hiring Customer Relations Consultant

We are hiring friendly and responsible Customer Relations Consultants to join our growing team Whether you're a fresh graduate or looking for a career switch, we'll provide full on-the-job training to help you get started.

You'll be the first point of contact for clients, helping with enquiries, offering solutions, and following up to ensure a smooth experience. If you can talk to people, solving problems, and working in a supportive environment, we'd love to meet you

Your Responsibilities

• Handle customer enquiries via phone, email, or live chat
• Understand customer needs and provide practical, timely solutions
• Maintain accurate client records
• Follow up on issues and gather feedback
• Support promotional campaigns or internal projects when needed

What We Expect from You

• No experience needed – full training provided
• Friendly, patient, and confident communicator
• Detail-oriented, organised, and solution-focused
• Fluent in Cantonese and English; Mandarin is a plus

What We Offer

• Performance-based bonuses + incentives + overseas incentive trip
• Flexible working hours
• Structured training & 1-on-1 mentorship
• Clear career growth opportunities
• Free snacks and drinks in office
• Fun, supportive and energetic work culture

About Us

If you're ready to build your future in a stable and people-focused environment, click "Apply Now" — we look forward to connecting with you

If you're ready to grow with us, apply now

Start Your Career with Today's Plus Holdings Limited

Today's Plus Holdings Limited is a Hong Kong–based company offering family experience programs and financial service solutions, including wealth management products.

We are now seeking a Customer Relations Consultant to deliver professional support and service to our diverse clientele.

Your Role

• Handle inbound inquiries from customers via phone, email, and in-person meetings.

• Understand customer needs and provide thoughtful, tailored solutions and referrals to our financial service partners where appropriate.Maintain accurate customer records and ensure timely follow-up on issues.

• Proactively collect and analyze customer feedback to suggest service improvements.

-Support company events, promotions, or ad-hoc projects as needed.

What We Offer

-Competitive salary package with bonus and performance incentives.

-Flexible working hours.

-Friendly office environment with complimentary snacks and beverages.

-Opportunities for career growth and professional development in the financial and customer service sectors.

About Us

Today's Plus Holdings Limited is a growing organization that provides family activity programs, lifestyle experiences, and financial service solutions. We are committed to creating a supportive workplace where our team can grow and succeed.

If you're ready to join a dynamic team, apply now and start your journey with us today

Job Types: Full-time, Part-time, Internship

Pay: $26, $38,000.00 per month

Benefits:

• Flexible schedule
• Work from home

Work Location: In person

Customer Relations Executive at Hong Kong Veterinary Clinic

Are you an embitious professional looking to make a real impact in the veterinary field? We're seeking a Customer Relations Executive to help grow our clinics on Hong Kong Island.

Key Responsibilities:

· Lead by example with hands-on engagement.

· Utilize your knowledge of veterinary diets and over-the-counter medications.

· Charm clients with excellent communication and interpersonal skills.

· Conduct follow-ups with all sales and clients to ensure satisfaction.

· Learnabout our boarding services for dogs and cats.

Join us in providing exceptional care and service to our furry friends and their owners. If your's ready to take the next step in your career, we want to hear form you

Apply today and be a part of our passionate team

Contact Gabby at   with your CV

Responsibilities

• Handle customer enquiries and complaints through inbound/outbound calls, email, WhatsApp tactfully and professionally to align with the corporate image;
• Update CRM Systems record during daily calling activities;
• Prepare appointment booking in MS operations system;
• Co-ordination with other internal/external parties;
• Establish good customer relationship by providing professional customer care services

Working hour

• 5 Days work per week
• 9am to 6pm

Working location

• Kowloon Bay

Requirements

• Form 5/ DSE or above;
• 1-2 years' relevant experience in hotline/ call centre/ customer service field;
• Effective interpersonal skill in customer relationship with good telephone manner;
• Communication skills in English/Putonghua will be an advantage;
• Knowledge in MS Office Applications include Chinese word processing;
• Knowledge in Electrical Appliance Product will be an advantage.
• Candidate with more experiences may be considered as Assistant Officer

We offer competitive salary, discretionary bonus, medical insurance, provident fund, life and personal accident insurance, annual leave and staff purchase discount. Interested candidates please send your resume with salary expectation by email.