What Jobs are available for Customer Support Representative in Hong Kong?

Key Responsibilities:

• Manage the daily running of the call centre

• Monitor team performance to ensure all call activities comply with company rules and regulatory requirements

• Oversee daily call center operations, ensuring high-quality customer service.

• Manage and train a team of call center agents, fostering a positive work environment.
• Other special tasks as assigned from Manager

Qualifications:

• 4 years of related experience in Call Center with at least 1 year supervisory experience, preferably within the travel industry.

• Customer-oriented with good communication skills

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.
• Proficient in call center software and Microsoft Office Suite.

Less Experienced Candidates:

Candidates with less experience may be considered for the position of Call Center Supervisor.

Interested parties, please click "Apply Now" to send your full resume stating your availability, present and expected salary to Human Resources Development Department. Thank you.

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes.

2026 Bloomberg Customer Support Representative (Mandarin Speaker) - Hong Kong

Description & Requirements

The Company:

Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.

In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-driven individuals, with a real passion for providing exceptional customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative — and in providing a work environment that empowers our employees to thrive, contribute meaningfully, and be their best.

What's The Role?  Are you passionate about creating an exceptional customer experience and excited by the opportunity to work at the intersection of finance and technology? If so, consider joining the Bloomberg Customer Support (BCS) team - a vital part of our User Support business. In this role, you'll be supporting the world's leading financial professionals by helping them gaining access to the Bloomberg's powerful tools and data, enabling them to make critical decisions in real time.

As a Bloomberg Customer Support professional, you play a key role in two critical focus areas: to provide exceptional customer service to a broad range of clients, and ensure fast and effective management of various client workflows and Bloomberg terminal-related hardware/software issues.

You will be responsible for supporting client onboarding by handling the installation and setup of Bloomberg software, managing license and login-related queries, and configuration of proprietary hardware (such as biometric authentication device and keyboards), as well as other technical and login support for our mobile and desktop applications. Support is delivered over the phone, email and via Bloomberg Instant Messaging. You'll also proactively reach out to clients to assist with license activation, hardware setup, and software configuration, ensuring timely, secure, and seamless access to our products. In addition, you will collaborate with internal teams across functions and regions to resolve complex issues, while maintaining effective communication and ensuring consistent adherence to company standard.

Secondly, you will connect with our clients, including CEOs and executive managers, who rely on proprietary data and insights, by providing technical training on the Bloomberg Terminal and connecting them to relevant internal teams based on the Bloomberg products and platforms they use. You will be part of a global team of over 500 professionals, collectively supporting clients in more than 15 languages. It's a unique opportunity to contribute to the success of global market participants while building your own expertise in a dynamic, fast-paced environment.

Who you are:

You come to work with a purpose, understanding the fast paced environment our clients operate in. You are curious, passionate about client service and excellence, and take pride in delivering meaningful support. You thrive in a collaborative environment where clients count on you every day, and where you challenge and support your colleagues to innovate, grow and consistently deliver outstanding service possible.

What's in it for you?  We provide all new hires with an 8-week training program, which covers aspects such as an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting.

You'll never stop 'll invest in your career, and coupled with our unrivaled approach to career development and help you expand your skills and opportunities in this role through project involvements. As a Bloomberg Customer Support Representative, you will have the opportunity to be involved in mentoring, recruiting, quality control and idea generation.

You will have the opportunity to champion your career across the company. Our alumni have a diversity of successful career paths to: Analytics & Sales, Data, Technical Support, Finance, Enterprise Services and Corporate Admins.

This is an entry level role where you'll need to have:

• A minimum of a Bachelor's degree and the ability to join a 2026 training class

• Business proficiency and fluency in English and Mandarin to support respective clients

• A passion for delivering outstanding customer service to clients through live, interactive media (e.g. phone, messaging, etc.)

• Demonstrated interest in financial markets or technology, with the aspiration to grow in financial/fintech services industry (example: degree major, work/internships or extracurricular activities)

• Exposure to customer support or stakeholder engagement of various profiles through school, work/internships or extracurricular activities

• Willingness to learn new technologies and ability to retain and apply new information

• Excellent attention to detail, with an aptitude for working quickly and accurately under pressure

• Effective multi-tasking and problem solving skills, with the ability to work independently and as part of a larger global team

• An interest in progressing a career within Bloomberg

We'd love to see:

• Curiosity to identify, research, and resolve customer technology, software and hardware issues

• Awareness of data management, privacy and information security

• Aptitude to work within highly connected and software-based systems

You'll need to be able to:

• Occasionally work weekends or on a bank holiday (weekday off in lieu)

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:

Please note this is a two stage application process. Following the submission of your main application, you will receive an email with directions to complete an online assessment. Completing this assessment is a necessary step to be considered for the role.

Responsibilities:

• Provide clerical support to the team, such as coordinate work, photocopying, typing, filling records, data entry, and other clerical/messenger services, including but not limited to venue setup for office , dispatching documents to other offices.

Requirements:

• Have Grade E or above in at least 5 subjects, including Chinese Language and English Language (Syllabus B), in the HK Certificate of Education Examination, or equivalent;
• Fluent in spoken Cantonese and English; and
• Conversant with the application of Computer software Microsoft "Word" and "Excel" and capable of typing 30 English words per minute and 20 Chinese Characters per minute.
• Immediate available is preferred.

We offer competitive package and attractive employee benefits including 5-day work / 5.5-day work (2 ex-gratia Sat-off per month), ex-gratia rest day, birthday holiday, training sponsorship and discretionary bonus.

Application with full resume, current and expected salary, and available date should be sent through email to The Human Resources Manager.

Role objective:

The Routing Manager – Call Center Voice plays a pivotal role in driving the company's call center product growth and development by strategically managing voice traffic to optimize routing efficiency and maintain top-tier service quality. By continuously analyzing traffic patterns and market trends, this role shapes routing strategies that enhance operational performance, reduce costs, and ensure customer satisfaction. Collaborating closely with the sales team, the Routing Manager directly influences the scalability and competitiveness of the call center offering, fostering innovation and sustainable business performance in targeted markets. This position is essential in enabling the call center product to evolve responsively to market demands while maximizing profitability and user experience.

Reports to: Head of Routing – Voice

Key interactions: Sales, Support (Voice)

Key Responsibilities:

Routing Part

• Define and maintain routing strategies for assigned call center markets, ensuring optimal quality and performance.
• Analyze traffic patterns, route performance, and quality indicators (e.g. ACD, ASR, PDD) to identify issues and opportunities for improvement.
• Propose and implement routing adjustments based on business priorities, traffic behavior, and destination-specific requirements.
• Collaborate with the routing team to implement and test configuration changes across voice platforms.
• Work closely with the voice support team to ensure operational stability and alignment with service expectations.

Strategic Part

• Conduct ongoing market research to track trends, regulatory updates, and competitive developments in the voice landscape.
• Support strategic initiatives such as regional optimizations, destination reviews, and market assessments.

Skills:

• Strong analytical and problem-solving skills.
• Ability to interpret complex data sets (CDRs, routing stats).
• Excellent communication skills.
• A solid understanding of call quality metrics and performance indicators in the telecom industry.
• Proficiency with telecom billing, routing, and performance management tools.
• Fluent in English (writing and speaking).

Experience:

• Minimum 1 year of experience in a Routing Manager role, focused on the Call Center product, and minimum 4 years of experience in the telecom voice industry .

About VOX

VOX is a visionary company led by a single founder, currently leading the way in flashcall and telecom carrier services, transforming the way businesses communicate, authenticate and connect. As a hyper-growth company, VOX achieved over 25% YoY revenue growth last year and is aiming to reach $100M+ revenue this year. VOX is looking for a team of growth-driven individuals to take the company to new heights.

VOX's cutting-edge technology and dedicated customer service team ensure that telcos and enterprises maintain secure, fast, and reliable connections while protecting their networks. VOX's promise of a hassle-free experience and superior customer support enables telcos and enterprises to focus on success. As a company, VOX focuses on solutions that monetize the assets of mobile network operators.

Joining VOX offers the opportunity to work with the industry's leading technologies and help them stay ahead and continue to innovate with a comprehensive suite of flashcall and telecom carrier services. VOX is highly committed to providing its employees with a dynamic, forward-thinking work environment, competitive compensation and benefits, vacation and time-off packages, and stock options. This is a once-in-a-lifetime opportunity for highly ambitious individuals, as VOX plans to expand its solutions

Join the team and help shape the future of the telecom industry

Role objective:

The Market Manager – Call Center Voice is responsible for the strategic and operational management of voice traffic across designated call center markets. The role focuses on route optimization, traffic monitoring, market management and performance analysis, ensuring high service quality and cost efficiency.

This position plays a key part in identifying market trends and managing routing strategies based on voice traffic behavior. The role requires strong collaboration with the sales team in order to maintain and improve operational performance.

Reports to: Head of Routing – Voice

Key interactions: Sales, Support (Voice)

Key Responsibilities:

• Define and maintain routing strategies for assigned call center markets, ensuring optimal quality and performance.
• Conduct
  
  ongoing market
  
  research to track trends, regulatory updates, and competitive developments in the voice landscape.
• Analyze traffic patterns, route performance, and quality indicators (e.g. ACD, ASR, PDD) to identify issues and opportunities for improvement.
• Propose and implement routing adjustments based on business priorities, traffic behavior, and destination-specific requirements.
• Collaborate with the routing team to implement and test configuration changes across voice platforms.
• Work closely with the voice support team to ensure operational stability and alignment with service expectations.
• Support strategic initiatives such as regional optimizations, destination reviews, and market assessments.

Skills:

• Strong analytical and problem-solving skills.
• Ability to interpret complex data sets (CDRs, routing stats).
• Excellent communication skills.
• A solid understanding of call quality metrics and performance indicators in the telecom industry.
• Proficiency with telecom billing, routing, and performance management tools.
• Fluent in English (writing and speaking).

Experience:

Minimum 1 year of experience in a Market Manager role, specifically focused on the Call Center voice product.

About VOX

VOX is a visionary company led by a single founder, currently leading the way in flashcall and telecom carrier services, transforming the way businesses communicate, authenticate and connect. As a hyper-growth company, VOX achieved over 25% YoY revenue growth last year and is aiming to reach $100M+ revenue this year. VOX is looking for a team of growth-driven individuals to take the company to new heights.

VOX's cutting-edge technology and dedicated customer service team ensure that telcos and enterprises maintain secure, fast, and reliable connections while protecting their networks. VOX's promise of a hassle-free experience and superior customer support enables telcos and enterprises to focus on success. As a company, VOX focuses on solutions that monetize the assets of mobile network operators.

Joining VOX offers the opportunity to work with the industry's leading technologies and help them stay ahead and continue to innovate with a comprehensive suite of flashcall and telecom carrier services. VOX is highly committed to providing its employees with a dynamic, forward-thinking work environment, competitive compensation and benefits, vacation and time-off packages, and stock options. This is a once-in-a-lifetime opportunity for highly ambitious individuals, as VOX plans to expand its solutions

Join the team and help shape the future of the telecom industry

工作內容:

• 接聽及回覆客戶來電,提供專業及友切的客戶服務
• 記錄並跟進客戶查詢及投訴
• 配合公司政策及程序,以專業態度為客戶解決問題
• 透過電話聯絡尊貴會員確認日常事務

工作要求:

• 中七或DSE 以上程度
• 必需具備電話客戶服務經驗
• 操流利廣東話, 英語和普通話
• 具備靈活性及快思敏捷的能力,能應對突發情況
• 耐心細心及富同理心,能妥善處理客戶查詢及投訴

工作地點: 中環

工作時間: 9:45 至 18:45 或 11:30 至 20:30