What Jobs are available for Cx Analyst in Hong Kong?

About Ant International

With headquarters in Singapore and main operations across Asia, Europe, the Middle East and Latin America, Ant International is a leading global digital payment, digitisation and financial technology provider. Through collaboration across the private and public sectors, our unified techfin platform supports financial institutions and merchants of all sizes to achieve inclusive growth through a comprehensive range of cutting-edge digital payment and financial services solutions. To learn more, please visit

Job Responsibilities

• Responsible for the construction and control of AlipayHK product design, developing and implementing design systems and experience standards for various sectors including payment, digital life services, and finance.
• Monitor product experience outcomes and feedback, conduct data analysis and evaluation, and continually optimize visual strategies and creative proposals.
• Identify product pain points through user and competitor research, as well as local market studies, collaborating with product, technology, and operations teams for the development and implementation of new features.
• Conduct market research and competitive analysis to understand the cultural preferences and industry trends of the target market, creating timely visual strategies.

Job Requirements

• International outlook with exceptional aesthetic and product design capabilities, knowledge of industry trends, and a strong portfolio of market-validated client-side designs, with preference given to those experienced in creating with new technologies like AIGC.
• Proficient in the entire process of mobile product design, familiar with iOS/Android Design Guidelines, and capable of global design control and establishing standards and mechanisms to ensure on-the-ground quality.
• Start from user needs and experiences to precisely articulate design concepts, strategies, and ideas, with strong cooperation, communication skills, and the ability to drive conversations with management.
• Bachelor's degree or above, with over 3 years of experience in internet mobile product and experience design.
• Proficiency in Cantonese required, preference given to candidates with local Hong Kong related business and work experience.

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Assist in the design of strategic plan to support the Bank's Transformation strategies in improving experience of employees
• Drive employee journeys within and cross-functions to improve experience of all stakeholders
• Communicate strategic messages from management through organizing internal events and designing internal newsletters & eDMs
• Enable the awareness and capability of members involving in transformation from all levels; including knowledge, skills, practices; in all areas from ability to identify problems, solutions and implementation
• Identify potential improvements within the Bank and design/implement End-to-End solution via either process review, digitization and automation
• Bridge among various stakeholders from Business, Technology and Operations on assigned projects/ initiatives contributing to DBS business priorities and strategic objectives
• Plan and develop innovative ways to drive digital culture within the Bank, through various events, workshops with 4D (Human-Centered Design) and Agile methodology embedded with Human-centric mindsets

Requirements

• Bachelor or Master degree
• Professional certification including Six Sigma Black Belt, PMP, Agile is a plus
• Above 3 years working experiences, preferably in areas of employee/customer experience improvement, process improvement or project management
• Good strategic mindset and design sense
• Good communication skills in both written and spoken English
• Experience in banking or financial industry is an advantage
• Fast learning and multi-task capability to take on projects in different areas
• Able to manage stakeholders from different levels across functions
• Professional knowledge and skills preferred; including but not limited to Design Thinking, Human-Centered Design, Project and Process Improvement
• Innovative and willing to accept new ideas and changes

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

-en

Business FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities* Assist in the design of strategic plan to support the Bank's Transformation strategies in improving experience of employees* Drive employee journeys within and cross-functions to improve experience of all stakeholders* Communicate strategic messages from management through organizing internal events and designing internal newsletters & eDMs* Enable the awareness and capability of members involving in transformation from all levels; including knowledge, skills, practices; in all areas from ability to identify problems, solutions and implementation* Identify potential improvements within the Bank and design/implement End-to-End solution via either process review, digitization and automation* Bridge among various stakeholders from Business, Technology and Operations on assigned projects/ initiatives contributing to DBS business priorities and strategic objectives* Plan and develop innovative ways to drive digital culture within the Bank, through various events, workshops with 4D (Human-Centered Design) and Agile methodology embedded with Human-centric mindsets Requirements* Bachelor or Master degree* Professional certification including Six Sigma Black Belt, PMP, Agile is a plus* Above 3 years working experiences, preferably in areas of employee/customer experience improvement, process improvement or project management* Good strategic mindset and design sense* Good communication skills in both written and spoken English* Experience in banking or financial industry is an advantage* Fast learning and multi-task capability to take on projects in different areas* Able to manage stakeholders from different levels across functions* Professional knowledge and skills preferred; including but not limited to Design Thinking, Human-Centered Design, Project and Process Improvement* Innovative and willing to accept new ideas and changes Apply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.We regret only shortlisted candidates will be notified.-en

We are seeking a talented and experienced Senior UX/UI Designer . In this role, you will lead the and research efforts for customer journeys across digital channels, ensuring every interaction is intuitive, engaging, and impactful. You will work closely with cross-functional teams to uncover insights and translate them into exceptional user experiences.

We are seeking a talented and experienced Senior UX/UI Designer to join our Customer Experience (CX) team. In this role, you will lead the design and research efforts for customer journeys across digital channels, ensuring every interaction is intuitive, engaging, and impactful. You will work closely with cross-functional teams to uncover insights and translate them into exceptional user experiences.

• Lead and conduct user research, interviews, and usability testing focused on both CX and UX.
• Analyze and synthesize research findings to inform design decisions and strategy.
• Create user flows, wireframes, prototypes, and high-fidelity visual designs for web and mobile applications.
• Collaborate closely with product managers, developers, and other stakeholders to ensure a seamless user experience.
• Advocate for the customer at every stage of the design process.
• Present and communicate design concepts and research findings to stakeholders and leadership.
• Stay updated on the latest industry trends, tools, and best practices in UX, UI, and CX.

• Minimum 7 years' experience in UX/UI design, with a strong portfolio demonstrating research and design for customer experience projects.
• Proven experience leading research activities (e.g., interviews, surveys, workshops, usability testing).
• Proven track record in leading UX and CX research
• Consulting experience is highly preferred
• Proficient in design and prototyping tools (e.g., Figma, Sketch, Adobe XD, InVision).
• Strong understanding of interaction design, visual design, and information architecture.
• Excellent communication and collaboration skills.
• Fluent in English is a must; Fluent in Cantonese and Mandarin will be preferred
• Bachelor's degree in Design, HCI, Psychology, or a related field.
• Experience working in agile, cross-functional teams is a must.

Job Summary
The job holder is responsible to conduct customer research, analyzing customer behavior and preferences, identifying target customer segments within the market. The job holder is pivotal in optimizing customer engagement, enhancing customer satisfaction, and driving sustainable business growth by leveraging in-depth knowledge of the local market dynamics and customer preferences.

*The Job *
You will:

• Assist in designing comprehensive quantitative research plans, including surveys, experiments, and data collection methodologies aligned with project goals.
• Manage quantitative data collection activities, including overseeing survey administration and ensuring data quality and integrity.
• Analyse quantitative data, synthesizing findings into insightful narratives and actionable recommendations. Use thematic analysis and other analytical methods to derive meaningful insights.
• Analyse and identify applicable qualitative insights to support the quantitative analysis
• Prepare and deliver clear, data-driven reports and share of the key learnings
• Ability to manage multiple research projects execution simultaneously, ensuring timely delivery within budget and scope, while maintaining high-quality standards
• Conduct desk research on topic related to the business
• Work closely with internal stakeholders (e.g., marketing, product development, and strategy teams) to understand research needs, objectives, and timelines and rregularly engage with them to identify impactful research topics that can drive business improvements.
• Manage third-party research agencies/ consultant to conduct customer research specific to CSII, and coordinate with other divisions, monitoring progress to ensure quality outcomes.
• Ensure adherence to the Responsible Gambling Policy and legal requirements related to wagering, thereby safeguarding the integrity of the organization's business operations.
• Undertake other responsibilities as assigned by supervisors or management to support various research initiatives and organizational needs.

About You
You should have:

• Bachelor degree preferably in Statistics, Computer Science, Business Administration, or related discipline
• A minimum of 6 years of experience in quantitative research, preferably have both corporate and agency experience.
• Experience in a range of quantitative methodologies related to VOC, U&A, journey-based projects, concept testing, user experience, census and multiple phases research project involving quantitative and qualitative is a definite advantage
• Proficiency in excel, VBA is a plus
• Project management skills with the ability to handle multiple projects simultaneously
• Good interpersonal and communication skills in both English and Chinese, with demonstrated ability to work with stakeholders on execution and insights delivery
• Strong analytical skills with the ability to translate complex qualitative data into clear, actionable insights
• Good business acumen with data analytical capabilities to manage ambiguity and complexity

*Terms of Employment *
The level of appointment will be commensurate with qualification and experience.

*How to Apply *
Please send your resume, complete with expected salary and job reference by clicking the Apply Now button.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Recruit Ref: L

Posting Date:

Priority Pass (A.P.) Limited

Market and Customer Insights Analyst

We are looking for talent to join our Airport Dimensions team. Airport Dimensions has a rapid growing network of locations at the world's leading airports across the United States, United Kingdom, Middle East & Asia Pacific. We provides award-winning hospitality services tailored to the specific needs of passengers and has developed value-added experiences for over 50 airport and airline partners.

We are offering.

• Hybrid work arrangement (work from home/office)
• 15 to 18 days Annual Leave
• Medical & Life Insurance
• Full Paid Leave (16 weeks Maternity / 14 days Paternity)
• Discretionary Bonus
• Free Priority Pass Membership (unlimited airport lounge access)

About this role.

Competitor and Airport Insights

• Track and communicate airport and competitor news and insights
• Undertake desk research on competitors and support the development of competitor or profiles and analysis
• Research and track performance trends and developments across target airports including AI applications
• Create an accessible library of competitor content, metrics and insights
• Coordinate with colleagues undertaking similar work to ensure alignment and synergies
• Leverage existing AI tools to enhance insight outputs (process, analysis, presentation, visualization etc.) and make recommendations for the strategic application of AI tools to transform our competitor insight capability

Airport Experience (AX) Research Program

• Adopt and support annual and ongoing development of the AX Program
• Manage / support initial program analysis and outputs
• Support the strategic (project based) and execute the tactical application of AI tools to enhance AX outputs, driving both process efficiencies and enhanced outputs
• Recommendations for enhancements and future development
• Migration of the AX data model to the data lake
• Ongoing ad hoc requests support

Data Lake Support

• Identifying and proposing new sources of market data which may support our wider insight ambitions
• Provide analytical and business support to data lake projects as defined and agreed
• Lounge Profile Register project support
• Act as project support and input AI subject matter expertise on how AI and Machine Learning can enhance data lake outputs

Static Information Management

• Own and maintain a register of static data about the lounges and other business areas, so as to ensure that accurate data and a single source of the truth is accessible, both manually and in automated form
• Make recommendations as to how static data can be better managed and developed across the business and how AI tools can be applied to drive greater efficiency and accuracy with this process

Other

• Maintain a globally accessible library of insight content and resources
• Other ad hoc insight and desk research projects as briefed
• Provide ad hoc analyses support for products and projects
• Monitor related external AI developments and their potential application and impact on AD
• Support management, admin and BD task as required from time to time (e.g. BD / Pitch administration and support)

You might fit for the role if you have.…

• Degree in business, analysis or travel /tourism related fields
• 2 – 5 years' experience relevant experience in the airport, travel and insights sectors
• A strong analytical mind and a love for numbers, with strong business interpretation skills
• Advanced MS Excel and analytics skills and other relevant software such as Tableau / Power BI and SQL would be advantage
• Passionate about travel and airport hospitality
• Fluent English, articulate with stylist written / spoken skills
• Confident and comfortable to work with senior management and to be able to respectfully challenge them where your insights work supports
• Creativity with generating outputs and documents
• Experience with and passion for working with AI tools and the role they can play in the business

If you are interested in the roles and willing to take up new challenges, please send full resume with latest and expected salary by clicking Apply Now.

To learn more about us, please visit our website at

Personal data collected will be treated in strict confidence and used only for recruitment-related purpose. Applicants who have not heard from us within four weeks may consider their applications unsuccessful. All personal data will be destroyed after 12 months.

Industry:

Others

Job Category / Function:

Marketing / Public Relations (Marketing - Digital Marketing)

Fresh Graduate (Marketing - Market Research)

Job Position Level:

General

Employment Term:

Full Time

Min. Edu. Level Req:

-

Minimum QF Level attained:

-

Total Working Exp:

-

Salary(HKD):

-

Location:

Eastern District / Quarry Bay

Benefits:

Life Insurance

Work From Home

Responsibilities
Customer Excellence (CX)

• Monitor customer verbatims from different touchpoints, including NPS, Instant Customer Feedback and Digital Surveys, to take instant remediate actions and drive long-term improvements
• Support to engage different teams across all line of business, Products, Marketing, Digital, IT and Operation, etc. to drive CX improvement actions
• Assist to create and enhance end-to-end customer journeys and customer communications across different customer touchpoints, especially for new business and customer retention
• Work with relevant teams to improve Customer and Distributor Experience journey covering operational efficiency, knowledge, communication, etc. to ultimately drive CX
• Collaborate with Digital teams, including website and mobile app team, to enhance digital user experience

Reporting and Management Information (MI)

• Co-ordinate the development of strategic KPIs for the business and report business performance against Customer Experience KPIs
• Provide adhoc reporting, MI support to function head and other key stakeholders

Qualifications

• Prior working experience in Marketing, Research or Project Management roles in financial services or consulting firms is preferred
• Good presentation, communication and report writing skills
• Strong analytical mind with focus on attention to detail
• 2-3 years of relevant working experience
• Knowledge in Qualtrics or data analytics is preferred
• Proactive and with a can-do attitude
• Good command of English, Cantonese and preferably Mandarin

About AXA Hong Kong And Macau
AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits ) , Culture ), & Career Development ).

• Vertical Square 28 Heung Yip Road, Wong Chuk Hang, HONG KONG, HK
• MARKETING
• 10259
• HK Grade 2
• Sze Yee FAN

Responsibilities:

Customer Excellence (CX)

• Monitor customer verbatims from different touchpoints, including NPS, Instant Customer Feedback and Digital Surveys, to take instant remediate actions and drive long-term improvements
• Support to engage different teams across all line of business, Products, Marketing, Digital, IT and Operation, etc. to drive CX improvement actions
• Assist to create and enhance end-to-end customer journeys and customer communications across different customer touchpoints, especially for new business and customer retention
• Work with relevant teams to improve Customer and Distributor Experience journey covering operational efficiency, knowledge, communication, etc. to ultimately drive CX
• Collaborate with Digital teams, including website and mobile app team, to enhance digital user experience

Reporting and Management Information (MI)

• Co-ordinate the development of strategic KPIs for the business and report business performance against Customer Experience KPIs
• Provide adhoc reporting, MI support to function head and other key stakeholders

Qualifications:

• Prior working experience in Marketing, Research or Project Management roles in financial services or consulting firms is preferred
• Good presentation, communication and report writing skills
• Strong analytical mind with focus on attention to detail
• 2-3 years of relevant working experience
• Knowledge in Qualtrics or data analytics is preferred
• Proactive and with a can-do attitude
• Good command of English, Cantonese and preferably Mandarin

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits ) , Culture ), & Career Development ).

Head of Customer & Distribution Insights / $ million P/A

We're seeking a strategic, business-minded data leader to head up
Customer & Distribution Insights
for a leading financial services organisation. This is a high-impact role where you'll drive customer and channel intelligence, operational analytics, and business process automation to directly influence commercial outcomes.

You'll work closely with business, operations, and engineering teams to translate data into measurable action - helping the company
sell better, operate smarter, and reduce costs
across core areas such as
distribution performance, customer retention, and claims leakage.

Key Responsibilities

• Lead the Customer & Distribution Insights function
• setting strategic direction and developing a high-performing analytics capability across customer and agency channels.
• Design and deliver operational dashboards
  that provide real-time visibility of performance across sales, service, and claims functions.
• Partner with Operations and Distribution leaders
  to identify data-driven opportunities to improve productivity, profitability, and agent engagement.
• Develop analytics for process improvement
• automate business processes through insight, machine learning, and workflow optimisation.
• Drive cost-saving initiatives
  , including claims leakage reduction, efficiency tracking, and resource utilisation analysis.
• Support business strategy through data storytelling
• helping senior leaders make informed decisions using evidence and predictive insights.
• Enhance agent motivation and sales effectiveness
• build tools and dashboards that highlight key performance drivers, incentivise success, and identify coaching opportunities.
• Collaborate with data engineering teams
  to ensure infrastructure, data pipelines, and tools support seamless delivery of insights.
• Champion data governance and best practice
  , ensuring data integrity, accessibility, and ethical usage.

Ideal Profile

• 10+ years' experience in
  data analytics, insights, or business intelligence
  within financial services, insurance, or related industries.
• Proven track record in
  leading analytics teams
  and partnering with business functions (distribution, operations, finance, or claims).
• Strong understanding of
  dashboarding and BI tools
  (Power BI, Tableau, or Qlik).
• Experience working closely with
  data engineering and automation teams
  to embed analytics into business processes.
• Strategic thinker with the ability to translate complex data into actionable business insights.
• Excellent stakeholder management and communication skills.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.