What Jobs are available for Data Processing in Hong Kong?

Job Title:
ITO – Client Integration Support and Registration - eBanking Products

Location:
Hong Kong

Perm/Contract/ Full-time/Part-time:
Contract- 12 Months

Hybrid/Remote/ Onsite
: Onsite

Who We Are

Robert Walters is the world's most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds.

Our Outsourcing service delivers recruitment for some of the world's top employers, and we are currently recruiting on behalf of one our client which is the is a French multinational universal bank and financial services holding company. It has a presence in 65 countries, with close to 190,000 employees. It is the largest banking group in Europe, and the ninth-largest banking group in the world (by assets). It was ranked as the 33rd largest public company in the world.

The Role

Our client is seeking a ITO – Client Integration Support and Registration - eBanking Products position in the Global banking division.

This role offers an exciting opportunity to join a global team, providing top-tier service to existing and prospective clients while expanding the business on a product and global level.

The successful candidate will be responsible for acquiring new clients, managing existing relationships, and contributing to the company's mission of becoming a Top Clearer worldwide in commodity markets.

Role objective:

Join the regional team dedicated to onboard and maintain clients for our Supply Chain related of the Global Banking internet eBanking products. Goal is to provide the highest quality of service focused at giving very positive experiences to ebanking clients.

Key Responsibilities

Internet eBanking Application Registration

• Provide fast, accurate registration services for eBanking products. Communications by phone, e-mail, instant messaging, and Jira to our APAC client facing teams, Implementation managers and directly with clients.
• Join on-call -duty rotation roster for providing to fulfil urgent registration related requests.
• Participate in drives to continually innovate and optimize our internet eBanking support and registration activities.
• Be able to work with and accommodate multi-cultural environments and different time-zones.
• Facilitate smooth communications between team members and external teams within the bank.

Communication with Team members in Europe, America, and Asia

• Be able to work with and accommodate multi-cultural environments and different time-zones.
• Facilitate smooth communications between team members and external teams within the bank.

Integration within Internal Teams

• Show excellent team spirit and teamwork with excellent communication skills
• Provide excellence in Quality of Service towards both internal & external clients.
• Integrate internal professional behaviours which are: Commitment, Creativity, Ambition and responsiveness.

Administration/Reporting

• Perform job assigned and provide activity report support requested by the supervisor.
• Participate to meetings organized by the team.
• Inform management about any issues related to the job.

On-call and On-site Support Roster

• Participate in duty roster for Hong Kong holiday and weekend support, working from home or at office.

Requirements/Qualifications:

• Pre-existing experience Cash Management and or Trade, Supply Chain Management an asset.
• Good knowledge of Internet application usage and familiarize with internet security concepts.
• Familiarity with internet security concepts.
• Strong trouble shooting skills and able to provide fast workarounds for clients.
• Ability to prioritize in particular be able to manage and anticipate activity peaks.
• University graduate with at least 3 years relevant banking/related experience in Trade and Supply Chain is a strong asset.
• Good English, communicating with APAC internal users.
• Abilities in spoken and written Mandarin and/or other APAC languages are an advantage.
• Experienced in internet eBanking product setup support is beneficial.
• Experience in ebanking product registration is a strong plus.
• Experience in data entry is great asset.
• Excellent interpersonal skills.
• Strong commitment to work in client focused product support and registration.
• Able to work under pressure and zero error in registrations.

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organisations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.

The client promotes collaboration and aims to provide a supportive and inclusive environment where all individuals can maximize their full potential.

As we are continuously hiring for all our clients in the region, we will retain your CV in our database for any other positions that may fit your profile. Therefore, please let us know if you are not agreeable to that.

Job Responsibilities

1. Assist in building data models and the company's data platform, optimizing analysis processes, and promoting data standardization.
2. Perform data analysis and reporting to support product strategy and customer management.
3. Responsible for the collection, analysis, and maintenance of product-related data.

Job Requirements

1. 1-3 years of work experience; master's degree or above.
2. Strong data analysis and processing skills, proficient in using common data analysis tools such as SQL and Python.
3. Clear thinking, logical rigor, attention to detail, strong sense of responsibility, and strong data insight ability.

Responsibility:

• Develop, train and deploy artificial intelligence and machine learning models to solve complex business challenges;
• Responsible for various data preprocessing activities including collection, cleansing and validation of large datasets, and transforming the data into format suitable for consumption by artificial intelligence and machine learning models;
• Conduct in-depth data analysis on large datasets, and apply statistical and machine learning algorithms for extracting meaning from data and identifying actionable insights;
• Continuously monitor model performance and iterate to improve performance and efficiency of models with a view to optimizing business function;
• Responsible for preparation and maintenance of documentations in relation to the model development throughout the model development lifecycle;
• Assist in building a compliance data warehouse and continuously expanding data scope according to the need of AML monitoring, optimizing database performance and improving data usage experience;
• Assist in management and maintenance of the compliance data warehouse, including formulating database management policy and procedure, developing and maintaining data dictionary, monitoring data quality and ensuring data security;
• Assist in data management within the department, including data accountability management, data governance, data quality and security, etc.;
• Collaborate closely with cross-functional teams and external parties including business stakeholders, inhouse IT and data scientist team and solution vendors;
• Research emerging artificial intelligence trends and models, and integrate the new techniques to enhance model capabilities

Requirements:

• Bachelor degree or above in Computer Science, Data Science, Financial Mathematics, Statistics, Finance, Economics, or related disciplines
• 3-5 years or above relevant experience in implementation of artificial intelligence and machine learning models; experience in Banking data management, analysis and application being an advantage (For Senior Manager, at least 8 years relevant experience)
• Proficiency in programming languages, including Python and R, and machine learning libraries
• Strong understanding of machine learning algorithms, deep learning and statistical methods
• Strong problem-solving ability with passion for analytic excellence, able to manage complex scenario challenges simultaneously and work independently and under pressure
• Experience in financial service industry or financial crime compliance domain, or possession of relevant qualification in CAMS, ECF (AML/CFT) Core Level, FRM, CPA, ACCA being an advantage
• Good command of written and spoken English and Chinese

Responsibility:

• Develop, train and deploy artificial intelligence and machine learning models to solve complex business challenges;
• Responsible for various data preprocessing activities including collection, cleansing and validation of large datasets, and transforming the data into format suitable for consumption by artificial intelligence and machine learning models;
• Conduct in-depth data analysis on large datasets, and apply statistical and machine learning algorithms for extracting meaning from data and identifying actionable insights;
• Continuously monitor model performance and iterate to improve performance and efficiency of models with a view to optimizing business function;
• Responsible for preparation and maintenance of documentations in relation to the model development throughout the model development lifecycle;
• Assist in building a compliance data warehouse and continuously expanding data scope according to the need of AML monitoring, optimizing database performance and improving data usage experience;
• Assist in management and maintenance of the compliance data warehouse, including formulating database management policy and procedure, developing and maintaining data dictionary, monitoring data quality and ensuring data security;
• Assist in data management within the department, including data accountability management, data governance, data quality and security, etc.;
• Collaborate closely with cross-functional teams and external parties including business stakeholders, inhouse IT and data scientist team and solution vendors;
• Research emerging artificial intelligence trends and models, and integrate the new techniques to enhance model capabilities

• Bachelor degree or above in Computer Science, Data Science, Financial Mathematics, Statistics, Finance, Economics, or related disciplines
• 3-5 years or above relevant experience in implementation of artificial intelligence and machine learning models; experience in Banking data management, analysis and application being an advantage (For Senior Manager, at least 8 years relevant experience)
• Proficiency in programming languages, including Python and R, and machine learning libraries
• Strong understanding of machine learning algorithms, deep learning and statistical methods
• Strong problem-solving ability with passion for analytic excellence, able to manage complex scenario challenges simultaneously and work independently and under pressure
• Experience in financial service industry or financial crime compliance domain, or possession of relevant qualification in CAMS, ECF (AML/CFT) Core Level, FRM, CPA, ACCA being an advantage
• Good command of written and spoken English and Chinese

Responsibilities:

• Oversee commissioning work for the development of the Tsuen Wan District Health Centre (DHC) operated by Yan Chai Hospital Board.
• Plan, monitor, and support information technology infrastructure and systems in DHC Core and Satellite Centres.
• Provide technical support, advice, and solutions related to IT systems in DHC Core and Satellite Centres.
• Ensure compliance with the Personal Data Protection Policy and uphold high standards of cybersecurity for DHC Core and Satellite Centres.
• Perform other duties as assigned by the Senior Officer.

Requirements:

• Bachelor's degree in Information Technology or equivalent.
• At least 5 years of post-qualification IT experience, including 2 years in system and network support services.
• Relevant experience in government or non-governmental organizations is preferable.
• Fluent in written and spoken Chinese (including Putonghua) and English.
• Proficient in MS Office and Chinese word processing.

Immediate availability is highly preferred.

• Associate degree / higher diploma holders or above
• Passionate about IT, AI or STEAM
• Provide administrative support, technical support, advice, and solutions related to IT systems
• Handle data processing, documentation and IT inventory
• Perform any other duties as assigned

Shortlisted applicants might be requested to undergo Sexual Conviction Record Check (SCRC) and submit the code provided by the SCRC Office for checking the result.

Enquiries

Responsibilities:

IT Change Management

• Facilitate daily IT Operations problem/change review meetings and ensure timely follow-ups.
• Review and approve Change Requests; coordinate and CAB meetings.
• Monitor the progress and completion of Change Requests, ensuring outstanding issues are tracked and resolved.
• Prepare monthly management reports; maintain updated policies and procedures; deliver annual user training.

IT Incident Management

• Manage IT incidents and problems from initiation to closure, ensuring proper approvals and compliance with policies and procedures.
• Lead monthly incident/problem review meetings with IT Operations, Development, Governance, and other relevant teams.
• Regularly update and maintain policies and procedures.

Requirements:

• ⁠Bachelor's degree in Information Technology, Computer Science, or related disciplines.
• Minimum of 5 years of relevant experience in IT Services Management; banking/financial industry experience is preferred.
• ⁠roject Management and ITIL experience is preferable.
• Strong IT knowledge on Infrastructure, Database, System, and Network.
• tail-oriented, problem-solving skills, and well-organized with a high level of integrity.
• oactive, strong problem-solving skills, and the ability to work under pressure.
• Strong interpersonal relationship and leadership skills.
• oficiency in both written and spoken English, Chinese (Cantonese and Mandarin).

Interested parties please send your resume in word format with current & expected salary and notice period to  details, please feel free to contact Angelavia WhatsApp call

Each day is full of opportunities to enrich the lives of our guests and colleagues, to create new experiences and to make new discoveries. With us, it's not just a career, but a deeply rewarding journey.

New World Millennium Hong Kong Hotel is now looking for extraordinary talent to join us as Information Technology Officer.

Responsibilities

• Install, configure, and maintain computer hardware, software and network components
• Management of Computer systems user accounts
• Monitoring of systems backup
• Maintain the inventory of IT hardware and software assets

Requirements

• 1-2 years hotel system and hospitality related experience
• Knowledge of installing, configuring, troubleshooting, and maintaining computer hardware and software applications.
• Knowledge of network infrastructure, setup, and troubleshooting

OFFICE OF INFORMATION TECHNOLOGY

IT Manager / Assistant IT Manager (Customer Services/User Support) (End User Computing)

Position description

Reporting to the Senior Information Technology Manager (Customer Services/User Support)of Information Technology, the appointee will lead the End User Computing function to manage and maintain the digital workplace environment, IT asset management and network infrastructure. The ideal candidate will be responsible for ensuring a high level of customer satisfaction in end-user computing services to the University community for supporting teaching and learning as well as its operation.

Responsibilities:

• Define and maintain EUC Services and capabilities in conjunction and alignment with the other Technology Services functions;
• Develop and deploy digital workplace and mobility solutions to meet University's needs and technology roadmap;
• Provide technical support to End User systems and tools, desktop applications, platforms, Remote Access and Mobility solutions, etc.;
• Manage and maintain VDI solutions and virtualisation technologies to support diverse user needs;
• Configure and manage Microsoft Active Directory and related configurations to support University's needs;
• Develop and maintain Intune/Autopilot infrastructure to streamline device management;
• Build computer imaging, deployment and patch management for user workstation;
• Manage and maintain Microsoft Core technologies - DNS, DHCP, Intune, Microsoft 365, Windows Defender, etc.;
• Proficient in printing management solutions to ensure reliable printing services;
• Demonstrable technical expertise in deploying MS applications, operating systems and migration;
• Monitor and troubleshoot issues in digital workplace environments, implementing improvements as needed;
• Support IT Service Management / IT Operations Management process;
• Apply ITIL framework knowledge to improve service delivery efficiency; and
• Perform ad hoc assignments and responsibilities requested by supervisor.

Requirements:

• A bachelor's degree in information technology, computer science or related discipline;
• Minimum 8 years or above of relevant work experience in End User Computing;
• Solid domain knowledge on Windows 11, MS Office, Active Directory, Microsoft 365 and Adobe Applications etc.;
• Experience with Microsoft Intune architecture design, policies and features for PC and mobile device management;
• Solid knowledge of computer Golden Image build, configuration and deployment;
• Experience in ServiceNow ITSM, CMDB and Software Asset management;
• Technically strong in supporting Windows/Mac OS/Linux, as well as printing management systems like PaperCut;
• Preferably with ITIL, PMP, or other relevant certification;
• Excellent problem-solving skills with a technology-driven and analytical mindset; and
• Good written and verbal communication skills with the ability to work under pressure.

Shortlisted candidates will be invited to sit for a written test.

The initial appointment will be made on a fixed-term contract of two years. Re-appointment thereafter is subject to performance review and mutual agreement.

Salary will be commensurate with qualifications and experience.

Application Procedure:

Applicants are invited to submit their applications at the HKBU e-Recruitment System.  Those who are not invited for interview 8 weeks after submission of the application may consider their applications unsuccessful.  Details of the University's Personal Information Collection Statement can be found at

The University reserves the right not to make an appointment for the post advertised, and the appointment will be made according to the terms and conditions applicable at the time of offer.

Review of applications is ongoing until the position is filled.