What Data Services Jobs are in Hong Kong?
Showing 73 Data Services jobs in Hong Kong
Cloud Engineer, Data and AI, Professional Services, Google Cloud (Multiple Languages)
Remote
Google
Posted 16 days ago
Job Viewed
Job Description
Cloud Engineer, Data and AI, Professional Services, Google Cloud (Multiple Languages)
_corporate_fare_ Google _place_ Hong Kong
**Mid**
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
**Minimum qualifications:**
+ Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
+ 6 years of experience in technical client services.
+ Experience in software development with Python.
+ Ability to communicate in English and Mandarin or Cantonese fluently to support client relationship management in this region.
**Preferred qualifications:**
+ MBA or Master's degree in Computer Science or an Engineering field.
+ 7 years of experience in technical client services.
+ Experience working with technical stakeholders to understand requirements and provide technical leadership.
+ Experience in agentic workflow or LLM-based solutions.
+ Experience in developing cloud-based databases, data analytics, or extract, transform, load (ETL) systems using one or more technologies such as Oracle, SQL, MySQL, PostgreSQL, MongoDB, Cassandra, Redis, Hadoop, Spark, HBase, or Apache Beam and developing conversational analytics.
**About the job**
The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google's global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.
As a Cloud Data and AI Engineer, you will design and implement Data and AI solutions for customer use cases, leveraging core Google products including Cloud SQL, Big Query, DataFlow, DataForm and Gemini Enterprise Application Platform. You will work with customers to identify opportunities to apply Data & AI solution in their business, and travel to customer sites to deploy solutions and deliver workshops to educate and empower customers. Additionally, you will work closely with Product Management and Product Engineering to build and constantly drive excellence in our products.
In this role, you are the Google Engineer working with Google's largest and most ambitious Cloud customers. Together with the team you will support customer implementation of Google Cloud products through: architecture guidance, best practices, data migration, capacity planning, implementation, troubleshooting, monitoring, and much more.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities**
+ Work as a trusted technical advisor to customers and solve complex cloud data and AI challenges in the areas of relational database, data analytics, conversational analytics and agentic workflow.
+ Create and deliver best practice recommendations, tutorials, blog articles, open-source and sample code, and technical presentations adapting to different levels of key business and technical stakeholders.
+ Travel 30% of the time within the region for meetings, technical reviews, and onsite delivery activities.
+ Act as a liaison for the engineering and product teams to commercialize solutions with partners and customers.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
_corporate_fare_ Google _place_ Hong Kong
**Mid**
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
**Minimum qualifications:**
+ Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
+ 6 years of experience in technical client services.
+ Experience in software development with Python.
+ Ability to communicate in English and Mandarin or Cantonese fluently to support client relationship management in this region.
**Preferred qualifications:**
+ MBA or Master's degree in Computer Science or an Engineering field.
+ 7 years of experience in technical client services.
+ Experience working with technical stakeholders to understand requirements and provide technical leadership.
+ Experience in agentic workflow or LLM-based solutions.
+ Experience in developing cloud-based databases, data analytics, or extract, transform, load (ETL) systems using one or more technologies such as Oracle, SQL, MySQL, PostgreSQL, MongoDB, Cassandra, Redis, Hadoop, Spark, HBase, or Apache Beam and developing conversational analytics.
**About the job**
The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google's global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.
As a Cloud Data and AI Engineer, you will design and implement Data and AI solutions for customer use cases, leveraging core Google products including Cloud SQL, Big Query, DataFlow, DataForm and Gemini Enterprise Application Platform. You will work with customers to identify opportunities to apply Data & AI solution in their business, and travel to customer sites to deploy solutions and deliver workshops to educate and empower customers. Additionally, you will work closely with Product Management and Product Engineering to build and constantly drive excellence in our products.
In this role, you are the Google Engineer working with Google's largest and most ambitious Cloud customers. Together with the team you will support customer implementation of Google Cloud products through: architecture guidance, best practices, data migration, capacity planning, implementation, troubleshooting, monitoring, and much more.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities**
+ Work as a trusted technical advisor to customers and solve complex cloud data and AI challenges in the areas of relational database, data analytics, conversational analytics and agentic workflow.
+ Create and deliver best practice recommendations, tutorials, blog articles, open-source and sample code, and technical presentations adapting to different levels of key business and technical stakeholders.
+ Travel 30% of the time within the region for meetings, technical reviews, and onsite delivery activities.
+ Act as a liaison for the engineering and product teams to commercialize solutions with partners and customers.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
Is this job a match or a miss?
Apply Now
0
Job Description
**Head of Data Architecture, Asia Data Office**
To support the accelerated build-out of a unified, scalable, and AI-ready data ecosystem across Asia, we are seeking a Head of Data Architecture (Director Level) to serve as the regional authority for enterprise data and AI architecture.
This role will define, govern, and drive the end-to-end data and AI architecture strategy, while also owning solution architecture for critical initiatives, ensuring scalable, secure, and production-ready delivery aligned with global standards and regional regulatory requirements.
As a capability leader within Asia Data Office, this role bridges strategy and execution, driving architectural consistency, enabling platform modernization, and ensuring adoption of cloud-native data platforms and AI/GenAI capabilities across markets.
**Position Responsibilities:**
1. Strategy & Architecture Leadership
+ Define and lead the Asia enterprise data & AI architecture vision, strategy, and roadmap
+ Establish target state architecture for data, analytics, and AI platforms
+ Drive architectural alignment with global standards, regulatory requirements, and business strategy
+ Lead architecture decision-making, including trade-offs, investments, and technology choices
2. End-to-End Solution Ownership
+ Own end-to-end solution architecture for key data, analytics, and AI initiatives
+ Ensure solutions are scalable, modular, secure, and production-ready
+ Guide delivery teams across markets to ensure design integrity and consistency
+ Act as the final design authority for high-impact programs
3. Platform & Technology Architecture
+ Design and govern cloud-native data and AI platforms across Azure and Alicloud
+ Drive adoption of modern data architectures (Data Fabric, Lakehouse, Data Mesh where applicable)
+ Establish reusable architecture blueprints, patterns, and accelerators
+ Including GenAI, RAG, feature stores, and MLOps patterns
+ Ensure integration with enterprise platforms (PAS, CRM, Claims, Digital
4. Data Governance & Standards
+ Standardize data models, pipelines, and lifecycle management practices
+ Enforce enterprise standards for:
+ Data quality, lineage, metadata, cataloguing
+ Master/reference data management
+ Data interoperability across markets
+ Define and embed data governance-by-design principles
5. Security, Privacy & Responsible AI
+ Establish and enforce data security, privacy, and compliance controls
+ Alignment with regional regulations (e.g., India DPDP, China CSL/PIPL, etc.)
+ Define and operationalize Responsible AI frameworks
+ Ensure architecture supports auditability, transparency, and risk controls
6. Governance & Operating Model
+ Lead architecture governance forums and design authorities
+ Drive cross-market alignment and reuse of capabilities
+ Institutionalize architecture guardrails, fitness functions, and automated compliance checks
+ Support vendor and platform selection through architecture oversight and evaluation frameworks
7. Stakeholder & Leadership Engagement
+ Partner with IT, Data, AI, Security, and Business leaders from across Global, Regional and Local level
+ Act as a trusted advisor to CIO, CDO, and senior stakeholders
+ Influence program direction and ensure technology investments align with long-term architecture vision
+ Collaborate with global architecture teams for standardization and reuse
8. Team & Capability Development
+ Lead and mentor a regional team of data solution architects
+ Build capability maturity across markets
+ Drive adoption of modern engineering and architecture practices
**Required Qualifications:**
+ 20+ years of experience in data, analytics, and enterprise architecture
+ 3-5 years in a leadership role (Head, Lead Architect, or equivalent)
+ Proven experience in defining and delivering enterprise-scale data and AI platforms
+ Strong experience with:
+ Cloud platforms (Azure required, Alicloud preferred)
+ Data architecture paradigms (Lakehouse, Data Fabric, Data Mesh)
+ AI/ML and GenAI architectures (including RAG, MLOps)
+ Experience in financial services / insurance domain
+ Exposure to Asia markets and regulatory environments
+ Experience in greenfield transformation or large-scale platform modernization
+ Familiarity with enterprise integration patterns and distributed architectures
+ Strategic thinking with execution focus
+ Strong architecture governance and decision-making ability
+ Deep technical expertise in modern data & AI ecosystems
+ Stakeholder influence and executive communication
+ Ability to operate in a federated, multi-market environment
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**マニュライフとジョン・ハンコックについて**
マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 lをご覧ください。
**マニュライフは機会均等を是とする雇用主です**
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 までご連絡をお願いします。
**Working Arrangement**
ハイブリッド勤務
To support the accelerated build-out of a unified, scalable, and AI-ready data ecosystem across Asia, we are seeking a Head of Data Architecture (Director Level) to serve as the regional authority for enterprise data and AI architecture.
This role will define, govern, and drive the end-to-end data and AI architecture strategy, while also owning solution architecture for critical initiatives, ensuring scalable, secure, and production-ready delivery aligned with global standards and regional regulatory requirements.
As a capability leader within Asia Data Office, this role bridges strategy and execution, driving architectural consistency, enabling platform modernization, and ensuring adoption of cloud-native data platforms and AI/GenAI capabilities across markets.
**Position Responsibilities:**
1. Strategy & Architecture Leadership
+ Define and lead the Asia enterprise data & AI architecture vision, strategy, and roadmap
+ Establish target state architecture for data, analytics, and AI platforms
+ Drive architectural alignment with global standards, regulatory requirements, and business strategy
+ Lead architecture decision-making, including trade-offs, investments, and technology choices
2. End-to-End Solution Ownership
+ Own end-to-end solution architecture for key data, analytics, and AI initiatives
+ Ensure solutions are scalable, modular, secure, and production-ready
+ Guide delivery teams across markets to ensure design integrity and consistency
+ Act as the final design authority for high-impact programs
3. Platform & Technology Architecture
+ Design and govern cloud-native data and AI platforms across Azure and Alicloud
+ Drive adoption of modern data architectures (Data Fabric, Lakehouse, Data Mesh where applicable)
+ Establish reusable architecture blueprints, patterns, and accelerators
+ Including GenAI, RAG, feature stores, and MLOps patterns
+ Ensure integration with enterprise platforms (PAS, CRM, Claims, Digital
4. Data Governance & Standards
+ Standardize data models, pipelines, and lifecycle management practices
+ Enforce enterprise standards for:
+ Data quality, lineage, metadata, cataloguing
+ Master/reference data management
+ Data interoperability across markets
+ Define and embed data governance-by-design principles
5. Security, Privacy & Responsible AI
+ Establish and enforce data security, privacy, and compliance controls
+ Alignment with regional regulations (e.g., India DPDP, China CSL/PIPL, etc.)
+ Define and operationalize Responsible AI frameworks
+ Ensure architecture supports auditability, transparency, and risk controls
6. Governance & Operating Model
+ Lead architecture governance forums and design authorities
+ Drive cross-market alignment and reuse of capabilities
+ Institutionalize architecture guardrails, fitness functions, and automated compliance checks
+ Support vendor and platform selection through architecture oversight and evaluation frameworks
7. Stakeholder & Leadership Engagement
+ Partner with IT, Data, AI, Security, and Business leaders from across Global, Regional and Local level
+ Act as a trusted advisor to CIO, CDO, and senior stakeholders
+ Influence program direction and ensure technology investments align with long-term architecture vision
+ Collaborate with global architecture teams for standardization and reuse
8. Team & Capability Development
+ Lead and mentor a regional team of data solution architects
+ Build capability maturity across markets
+ Drive adoption of modern engineering and architecture practices
**Required Qualifications:**
+ 20+ years of experience in data, analytics, and enterprise architecture
+ 3-5 years in a leadership role (Head, Lead Architect, or equivalent)
+ Proven experience in defining and delivering enterprise-scale data and AI platforms
+ Strong experience with:
+ Cloud platforms (Azure required, Alicloud preferred)
+ Data architecture paradigms (Lakehouse, Data Fabric, Data Mesh)
+ AI/ML and GenAI architectures (including RAG, MLOps)
+ Experience in financial services / insurance domain
+ Exposure to Asia markets and regulatory environments
+ Experience in greenfield transformation or large-scale platform modernization
+ Familiarity with enterprise integration patterns and distributed architectures
+ Strategic thinking with execution focus
+ Strong architecture governance and decision-making ability
+ Deep technical expertise in modern data & AI ecosystems
+ Stakeholder influence and executive communication
+ Ability to operate in a federated, multi-market environment
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**マニュライフとジョン・ハンコックについて**
マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 lをご覧ください。
**マニュライフは機会均等を是とする雇用主です**
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 までご連絡をお願いします。
**Working Arrangement**
ハイブリッド勤務
Is this job a match or a miss?
Apply Now
1
Job Description
**_Customer Service Officer, Distribution Contact Centre_**
**_Hong Kong_**
**The Opportunity**
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Officer with the resources to solve critical problems for the future of our business, which is why we need you.
**What motivates you?**
· You obsess about customers, listen, engage and act for their benefit
· You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
· You thrive in teams, and enjoy getting things done together
· You take ownership and build solutions, focusing on what matters
· You do what is right, work with integrity and speak up
· You share your humanity, helping us build a diverse and inclusive work environment for everyone
**On the job you will:**
· Handle enquiries and requests of on Individual Financial Products administration arising from agents.
· Handle and resolve agent queries and requests via phone, live chat and email on products and services in a professional manner with tactful customer service skills.
· Provide support to management and recommend productivity/service improvements.
· Ensure accuracy and compliance of all requests to be completed with good quality standards.
· Support to management and recommend productivity/service improvements.
· Support ad-hoc tasks to achieve desired results of business needs.
**We are looking for someone with:**
· 3+ years of customer service experience preferred but not a must
· HKDSE/HKCEE/ diploma qualification will be required
· IIQE 1,3,5 will be preferred
· Preferably worked previously in a call centre/ service centre environment
· Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred
· Excellent telephone manner with good interpersonal skills
· Mature and pleasant personality
· Self-motivated and able to work independently
· Excellent service attitude and able to follow through on commitments to customers
· Adherence to quality standards
· Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel
· Good communication skills in English and Chinese, both written and spoken.
**What can we offer you?**
· A competitive salary and benefits packages.
· A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
· A focus on growing your career path with us.
· Flexible work policies and strong work-life balance.
· Professional development and leadership opportunities.
**Our commitment to you**
· Values-first culture
· We lead with our Values every day and bring them to life together.
· Boundless opportunity
· We create opportunities to learn and grow at every stage of your career.
· Continuous innovation
· We invite you to help redefine the future of financial services.
· Delivering the promise of Diversity, Equity and Inclusion
· We foster an inclusive workplace where everyone thrives.
· Championing Corporate Citizenship
· We build a business that benefits all stakeholders and has a positive social and environmental impact.
Learn more about opportunities with us at lをご覧ください。
**マニュライフは機会均等を是とする雇用主です**
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 までご連絡をお願いします。
**Working Arrangement**
ハイブリッド勤務
**_Hong Kong_**
**The Opportunity**
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Officer with the resources to solve critical problems for the future of our business, which is why we need you.
**What motivates you?**
· You obsess about customers, listen, engage and act for their benefit
· You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
· You thrive in teams, and enjoy getting things done together
· You take ownership and build solutions, focusing on what matters
· You do what is right, work with integrity and speak up
· You share your humanity, helping us build a diverse and inclusive work environment for everyone
**On the job you will:**
· Handle enquiries and requests of on Individual Financial Products administration arising from agents.
· Handle and resolve agent queries and requests via phone, live chat and email on products and services in a professional manner with tactful customer service skills.
· Provide support to management and recommend productivity/service improvements.
· Ensure accuracy and compliance of all requests to be completed with good quality standards.
· Support to management and recommend productivity/service improvements.
· Support ad-hoc tasks to achieve desired results of business needs.
**We are looking for someone with:**
· 3+ years of customer service experience preferred but not a must
· HKDSE/HKCEE/ diploma qualification will be required
· IIQE 1,3,5 will be preferred
· Preferably worked previously in a call centre/ service centre environment
· Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred
· Excellent telephone manner with good interpersonal skills
· Mature and pleasant personality
· Self-motivated and able to work independently
· Excellent service attitude and able to follow through on commitments to customers
· Adherence to quality standards
· Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel
· Good communication skills in English and Chinese, both written and spoken.
**What can we offer you?**
· A competitive salary and benefits packages.
· A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
· A focus on growing your career path with us.
· Flexible work policies and strong work-life balance.
· Professional development and leadership opportunities.
**Our commitment to you**
· Values-first culture
· We lead with our Values every day and bring them to life together.
· Boundless opportunity
· We create opportunities to learn and grow at every stage of your career.
· Continuous innovation
· We invite you to help redefine the future of financial services.
· Delivering the promise of Diversity, Equity and Inclusion
· We foster an inclusive workplace where everyone thrives.
· Championing Corporate Citizenship
· We build a business that benefits all stakeholders and has a positive social and environmental impact.
Learn more about opportunities with us at lをご覧ください。
**マニュライフは機会均等を是とする雇用主です**
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 までご連絡をお願いします。
**Working Arrangement**
ハイブリッド勤務
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Apply Now
2
Job Description
Description
We are looking for a demonstrated operations manager with experience in people management, technical support as well as datacenter operations, which covers the scope of capacity planning, racks delivery, installation, decommission and incident management. . This role is responsible for managing a team of 7/24 operations to provide overall datacenter support in hardware and software of server and network equipment. The successful candidate will also guide the improvement of processes and procedures on a continuous basis, and manage team and staff performance.
Key job responsibilities
· Manage the performance of team(s) of data center operation processionals
· Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
· Fast learn or act as the subject matter expert across all aspects in data center operations
· Ensure all operational KPIs and metrics are being measured and met
· Inspire and guide improvement in team process, technology innovation and automation
· Manage Large Scale Events (outages) and act as the call leader
· Manage and improve the work-flows and through-put for data centers operations
· Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience
Basic Qualifications
- 5+ years of direct people management experience
- Experience in project management including resource planning, managing schedules, reporting project status and prioritizing own tasks and those of other team members for multiple projects
- In-depth knowledge on data center operations, processes and continuous processes improvement. Proven experience of change, problem and incident management
- Literacy in security and customer data protection. Demonstrated communication skill in presentation, open discussion, team coaching and
- Fluent English verbal and written proficiency. Financial understanding in annual budgeting, Capex and Opex concepts
Preferred Qualifications
- Knowledge of data center capacity planning and reporting
- Experience with data mining and data analysis
- Knowledge of data center MEP Infrastructure: Power, Cooling & Facilities Management. Experience in data center Safety and Security measures
- ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications. Data Center related certification - CDCP/S/E, CDCMP/TP
- Linux certification and/or administration experience - RHCSA/RHCE, LPIC, LinuxOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
We are looking for a demonstrated operations manager with experience in people management, technical support as well as datacenter operations, which covers the scope of capacity planning, racks delivery, installation, decommission and incident management. . This role is responsible for managing a team of 7/24 operations to provide overall datacenter support in hardware and software of server and network equipment. The successful candidate will also guide the improvement of processes and procedures on a continuous basis, and manage team and staff performance.
Key job responsibilities
· Manage the performance of team(s) of data center operation processionals
· Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
· Fast learn or act as the subject matter expert across all aspects in data center operations
· Ensure all operational KPIs and metrics are being measured and met
· Inspire and guide improvement in team process, technology innovation and automation
· Manage Large Scale Events (outages) and act as the call leader
· Manage and improve the work-flows and through-put for data centers operations
· Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience
Basic Qualifications
- 5+ years of direct people management experience
- Experience in project management including resource planning, managing schedules, reporting project status and prioritizing own tasks and those of other team members for multiple projects
- In-depth knowledge on data center operations, processes and continuous processes improvement. Proven experience of change, problem and incident management
- Literacy in security and customer data protection. Demonstrated communication skill in presentation, open discussion, team coaching and
- Fluent English verbal and written proficiency. Financial understanding in annual budgeting, Capex and Opex concepts
Preferred Qualifications
- Knowledge of data center capacity planning and reporting
- Experience with data mining and data analysis
- Knowledge of data center MEP Infrastructure: Power, Cooling & Facilities Management. Experience in data center Safety and Security measures
- ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications. Data Center related certification - CDCP/S/E, CDCMP/TP
- Linux certification and/or administration experience - RHCSA/RHCE, LPIC, LinuxOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Is this job a match or a miss?
Apply Now
3
Job Description
**The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Officer, Correspondence Team with the resources to solve critical problems for the future of our business, which is why we need you.**
**Position Responsibilities:**
+ Resolve written enquiries received from customers, agents, government sectors, regulatory bodies, etc.
+ Conduct investigations independently and offer quality resolutions to customers to resolve the matters
+ Ensure cases are handled within the standard turnaround time and in compliance with the company guidelines and regulatory requirements
+ Work with other departments on case resolution and streamline the workflow to enhance customer experience
+ Handle ad hoc tasks and projects
**Required Qualifications:**
+ 5 years of relevant experience, knowledge of life insurance products is an advantage
+ HKDSE/ HKCEE/ diploma qualification will be required
+ Qualified license of IIQE 1, 3 and 5
+ Good interpersonal and communication skills in verbal and written Chinese and English
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**About Manulife and John Hancock**
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
**Manulife is an Equal Opportunity Employer**
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
**Working Arrangement**
Hybrid / Remote / In office
**マニュライフとジョン・ハンコックについて**
マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 lをご覧ください。
**マニュライフは機会均等を是とする雇用主です**
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 までご連絡をお願いします。
**Working Arrangement**
ハイブリッド勤務
**Position Responsibilities:**
+ Resolve written enquiries received from customers, agents, government sectors, regulatory bodies, etc.
+ Conduct investigations independently and offer quality resolutions to customers to resolve the matters
+ Ensure cases are handled within the standard turnaround time and in compliance with the company guidelines and regulatory requirements
+ Work with other departments on case resolution and streamline the workflow to enhance customer experience
+ Handle ad hoc tasks and projects
**Required Qualifications:**
+ 5 years of relevant experience, knowledge of life insurance products is an advantage
+ HKDSE/ HKCEE/ diploma qualification will be required
+ Qualified license of IIQE 1, 3 and 5
+ Good interpersonal and communication skills in verbal and written Chinese and English
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**About Manulife and John Hancock**
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
**Manulife is an Equal Opportunity Employer**
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
**Working Arrangement**
Hybrid / Remote / In office
**マニュライフとジョン・ハンコックについて**
マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 lをご覧ください。
**マニュライフは機会均等を是とする雇用主です**
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 までご連絡をお願いします。
**Working Arrangement**
ハイブリッド勤務
Is this job a match or a miss?
Apply Now
4
Senior Customer Service Representative, Customer Contact Centre
Remote
Manulife
Posted today
Job Viewed
Job Description
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Representative, Customer Call Centre with the resources to solve critical problems for the future of our business, which is why we need you.
**Position Responsibilities:**
+ Handle enquiries and requests of group medical, individual financial and wealth management products arising from customers.
+ Handle and resolve customer queries and requests via phone and email on products and services in a professional manner with tactful customer service skills.
+ Provide support to management and recommend productivity/service improvements.
+ Ensure accuracy and compliance of all requests to be completed with good quality standards.
+ Support to management and recommend productivity/service improvements.
+ Support ad-hoc tasks to achieve desired results of business needs.
**Required Qualifications:**
+ 3+ years of customer service experience preferred but not a must
+ Fresh graduates will also be considered.
+ HKDSE/HKCEE/ diploma qualification will be required
+ IIQE 1,3,5 will be preferred
+ Preferably worked previously in a call centre/ service centre environment
+ Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred
+ Excellent telephone manner with good interpersonal skills
+ Mature and pleasant personality
+ Self-motivated and able to work independently
+ Excellent service attitude and able to follow through on commitments to customers
+ Adherence to quality standards
+ Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel
+ Good communication skills in English and Chinese, both written and spoken
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**マニュライフとジョン・ハンコックについて**
マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 lをご覧ください。
**マニュライフは機会均等を是とする雇用主です**
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 までご連絡をお願いします。
**Working Arrangement**
ハイブリッド勤務
**Position Responsibilities:**
+ Handle enquiries and requests of group medical, individual financial and wealth management products arising from customers.
+ Handle and resolve customer queries and requests via phone and email on products and services in a professional manner with tactful customer service skills.
+ Provide support to management and recommend productivity/service improvements.
+ Ensure accuracy and compliance of all requests to be completed with good quality standards.
+ Support to management and recommend productivity/service improvements.
+ Support ad-hoc tasks to achieve desired results of business needs.
**Required Qualifications:**
+ 3+ years of customer service experience preferred but not a must
+ Fresh graduates will also be considered.
+ HKDSE/HKCEE/ diploma qualification will be required
+ IIQE 1,3,5 will be preferred
+ Preferably worked previously in a call centre/ service centre environment
+ Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred
+ Excellent telephone manner with good interpersonal skills
+ Mature and pleasant personality
+ Self-motivated and able to work independently
+ Excellent service attitude and able to follow through on commitments to customers
+ Adherence to quality standards
+ Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel
+ Good communication skills in English and Chinese, both written and spoken
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**マニュライフとジョン・ハンコックについて**
マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 lをご覧ください。
**マニュライフは機会均等を是とする雇用主です**
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 までご連絡をお願いします。
**Working Arrangement**
ハイブリッド勤務
Is this job a match or a miss?
Apply Now
5
Job Description
Senior Customer Relations Manager
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Hybrid Worker
Date: 11 May 2026
**Job description**
**GCB 5**
We are currently seeking a high calibre professional to join our team as a **Senior Customer Relations Manager.**
**In this role you will**
+ Handle escalated complaints from various channels via an end-to-end process from complaint classification, review, investigation, resolution recommended to communications with customers concerned.
+ Resolve customer complaints and build customer loyalty to ensure relationship retention and uphold the Bank integrity and good reputation
+ Maintain service excellence and effectiveness in interacting with customers in a professional manner including verbal and written communications
+ Ensure the complaint handling meeting the internal quality and control standards plus regulatory requirements
+ Leverage AI Technology to optimize the complaint handling process and support the execution of a range of complaint-related tasks.
+ Collect and report on customer pain points and recommend customer journey enhancements to uplift customer experience and preempt customer complaints
+ Share best practices of complaint handling with other customers facing colleagues
+ Undertake speedy actions to minimize impacts of incidents affecting respective daily operations and business activities
+ Proactively instill HSBC core values and business principles
**To be successful you will need**
+ University degree in related discipline or relevant experience
+ Work experience in financial institutions including good exposure to complaint handling tasks and customer-facing experience
+ Familiar with retail and wealth management products and services plus and related operations preferred
+ Customer centric mindset, strong business sense plus positive and sincere work attitude
+ High degree of personal drive and resilience
+ Excellent written and verbal communication skills including fluent in English, Cantonese, and Putonghua
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to (Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( ).
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Hybrid Worker
Date: 11 May 2026
**Job description**
**GCB 5**
We are currently seeking a high calibre professional to join our team as a **Senior Customer Relations Manager.**
**In this role you will**
+ Handle escalated complaints from various channels via an end-to-end process from complaint classification, review, investigation, resolution recommended to communications with customers concerned.
+ Resolve customer complaints and build customer loyalty to ensure relationship retention and uphold the Bank integrity and good reputation
+ Maintain service excellence and effectiveness in interacting with customers in a professional manner including verbal and written communications
+ Ensure the complaint handling meeting the internal quality and control standards plus regulatory requirements
+ Leverage AI Technology to optimize the complaint handling process and support the execution of a range of complaint-related tasks.
+ Collect and report on customer pain points and recommend customer journey enhancements to uplift customer experience and preempt customer complaints
+ Share best practices of complaint handling with other customers facing colleagues
+ Undertake speedy actions to minimize impacts of incidents affecting respective daily operations and business activities
+ Proactively instill HSBC core values and business principles
**To be successful you will need**
+ University degree in related discipline or relevant experience
+ Work experience in financial institutions including good exposure to complaint handling tasks and customer-facing experience
+ Familiar with retail and wealth management products and services plus and related operations preferred
+ Customer centric mindset, strong business sense plus positive and sincere work attitude
+ High degree of personal drive and resilience
+ Excellent written and verbal communication skills including fluent in English, Cantonese, and Putonghua
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to (Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( ).
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Is this job a match or a miss?
Apply Now
6
Job Description
**Overview**
The Cloud Solution Architect (CSA) is responsible for driving Azure consumption, customer success, and digital transformation through technical leadership across Data, Analytics, and AI solutions. The CSA partners with customers, account teams, specialists, and partners to design and deliver secure, scalable cloud architectures that accelerate adoption of Microsoft Fabric, Databricks, Azure Data Services, AI Foundry, and related Azure capabilities.
This role combines technical depth, customer engagement, and business impact to drive Azure Consumed Revenue (ACR), customer health, Unified outcomes, and pipeline creation. The CSA serves as a trusted technical advisor for strategic enterprise customers while collaborating across Microsoft's sales and delivery ecosystem. Based on FY27 role guidance, primary focus areas include Fabric, Databricks, Purview, Databases, and Data Analytics, with adjacent responsibilities across AI Foundry and GitHub Copilot solutions.
**Responsibilities**
**Customer & Technical Leadership**
+ Act as a trusted advisor for enterprise customers on cloud, data, analytics, and AI transformation initiatives.
+ Lead architecture design, solution reviews, and technical guidance for Azure-based data platforms.
+ Design and implement modern data estates leveraging Microsoft Fabric, Azure Databricks, Azure SQL, Cosmos DB, and Purview.
+ Support customers in building governed, secure, and scalable data and AI solutions.
**Azure Consumption & Business Growth**
+ Drive Azure Consumed Revenue (ACR) growth through workload adoption and production deployments.
+ Identify and accelerate opportunities aligned to customer business priorities and Microsoft solution plays.
+ Deliver technical execution that converts MACC commitments into realized Azure consumption. The FY27 CSA role is explicitly measured on ACR attainment, customer health, factory usage, and consumption excellence.
**AI & Innovation**
+ Help customers leverage AI Foundry, Copilot technologies, and intelligent applications using enterprise data.
+ Design AI-enabled architectures that integrate data platforms, governance, and security requirements.
+ Collaborate with specialists and engineering teams to accelerate AI solution adoption.
**Delivery Excellence**
+ Lead architecture workshops, technical assessments, proof-of-concepts, and production deployments.
+ Ensure solutions follow Microsoft best practices for security, reliability, governance, and operational excellence.
+ Drive customer health through proactive risk identification and mitigation.
**Collaboration & Account Team Engagement**
+ Partner closely with CSAMs, Account Executives, Solution Specialists, Partners, and Engineering teams.
+ Participate in account planning and strategic opportunity development.
+ Share technical best practices and contribute reusable assets, accelerators, and knowledge sharing across the team.
**Continuous Learning**
+ Maintain deep technical expertise across Azure Data & AI solutions.
+ Stay current on Microsoft Fabric, AI Foundry, Databricks, Purview, Copilot, and emerging technologies.
+ Complete required skilling and certifications aligned to FY27 Cloud & AI priorities
**Qualifications**
**Required Qualifications**
+ Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.
+ 3+ years of experience in cloud architecture, data engineering, analytics, or solution consulting.
+ Hands-on experience with Microsoft Azure services.
+ Understanding of enterprise architecture, data platforms, and cloud operating models.
+ Experience engaging with technical and business stakeholders.
Primary Cloud & AI Data workload focus includes Fabric, Databricks, and Databases, with adjacent capabilities across AI Foundry and GitHub Copilot.
**Preferred Qualifications**
+ Azure certifications (AZ-305, DP-600, DP-203, AI-102, or equivalent).
+ Experience delivering enterprise-scale cloud migrations or modernization programs.
+ Experience in Financial Services, Insurance, Healthcare, Government, or other regulated industries.
+ Experience with AI, machine learning, and data governance initiatives.
+ Strong executive communication and presentation skills.
**Success Profile**
The ideal candidate:
+ Demonstrates strong customer obsession and ownership.
+ Balances technical depth with business outcome focus.
+ Collaborates effectively across virtual teams.
+ Shows growth mindset, curiosity, and continuous learning.
+ Is comfortable working with enterprise customers and senior stakeholders.
+ Can independently drive technical delivery while contributing to Azure consumption growth and customer success.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (
The Cloud Solution Architect (CSA) is responsible for driving Azure consumption, customer success, and digital transformation through technical leadership across Data, Analytics, and AI solutions. The CSA partners with customers, account teams, specialists, and partners to design and deliver secure, scalable cloud architectures that accelerate adoption of Microsoft Fabric, Databricks, Azure Data Services, AI Foundry, and related Azure capabilities.
This role combines technical depth, customer engagement, and business impact to drive Azure Consumed Revenue (ACR), customer health, Unified outcomes, and pipeline creation. The CSA serves as a trusted technical advisor for strategic enterprise customers while collaborating across Microsoft's sales and delivery ecosystem. Based on FY27 role guidance, primary focus areas include Fabric, Databricks, Purview, Databases, and Data Analytics, with adjacent responsibilities across AI Foundry and GitHub Copilot solutions.
**Responsibilities**
**Customer & Technical Leadership**
+ Act as a trusted advisor for enterprise customers on cloud, data, analytics, and AI transformation initiatives.
+ Lead architecture design, solution reviews, and technical guidance for Azure-based data platforms.
+ Design and implement modern data estates leveraging Microsoft Fabric, Azure Databricks, Azure SQL, Cosmos DB, and Purview.
+ Support customers in building governed, secure, and scalable data and AI solutions.
**Azure Consumption & Business Growth**
+ Drive Azure Consumed Revenue (ACR) growth through workload adoption and production deployments.
+ Identify and accelerate opportunities aligned to customer business priorities and Microsoft solution plays.
+ Deliver technical execution that converts MACC commitments into realized Azure consumption. The FY27 CSA role is explicitly measured on ACR attainment, customer health, factory usage, and consumption excellence.
**AI & Innovation**
+ Help customers leverage AI Foundry, Copilot technologies, and intelligent applications using enterprise data.
+ Design AI-enabled architectures that integrate data platforms, governance, and security requirements.
+ Collaborate with specialists and engineering teams to accelerate AI solution adoption.
**Delivery Excellence**
+ Lead architecture workshops, technical assessments, proof-of-concepts, and production deployments.
+ Ensure solutions follow Microsoft best practices for security, reliability, governance, and operational excellence.
+ Drive customer health through proactive risk identification and mitigation.
**Collaboration & Account Team Engagement**
+ Partner closely with CSAMs, Account Executives, Solution Specialists, Partners, and Engineering teams.
+ Participate in account planning and strategic opportunity development.
+ Share technical best practices and contribute reusable assets, accelerators, and knowledge sharing across the team.
**Continuous Learning**
+ Maintain deep technical expertise across Azure Data & AI solutions.
+ Stay current on Microsoft Fabric, AI Foundry, Databricks, Purview, Copilot, and emerging technologies.
+ Complete required skilling and certifications aligned to FY27 Cloud & AI priorities
**Qualifications**
**Required Qualifications**
+ Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.
+ 3+ years of experience in cloud architecture, data engineering, analytics, or solution consulting.
+ Hands-on experience with Microsoft Azure services.
+ Understanding of enterprise architecture, data platforms, and cloud operating models.
+ Experience engaging with technical and business stakeholders.
Primary Cloud & AI Data workload focus includes Fabric, Databricks, and Databases, with adjacent capabilities across AI Foundry and GitHub Copilot.
**Preferred Qualifications**
+ Azure certifications (AZ-305, DP-600, DP-203, AI-102, or equivalent).
+ Experience delivering enterprise-scale cloud migrations or modernization programs.
+ Experience in Financial Services, Insurance, Healthcare, Government, or other regulated industries.
+ Experience with AI, machine learning, and data governance initiatives.
+ Strong executive communication and presentation skills.
**Success Profile**
The ideal candidate:
+ Demonstrates strong customer obsession and ownership.
+ Balances technical depth with business outcome focus.
+ Collaborates effectively across virtual teams.
+ Shows growth mindset, curiosity, and continuous learning.
+ Is comfortable working with enterprise customers and senior stakeholders.
+ Can independently drive technical delivery while contributing to Azure consumption growth and customer success.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (
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7
Job Description
**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Job Summary**
This position delivers and picks up packages to and from residential and/or commercial properties. This position performs in a physical, fast-paced environment involving driving, continual lifting, lowering, and carrying packages. This position practices safe transportation methods while traveling to and from destinations. This position ensures the best customer service through efficiency and dedication.
**Responsibilities:**
Learns and properly executes UPS safe driving methods.
**Qualifications:**
Ability to lift up to 70 lbs./32 kgs.
Complies with UPS appearance guidelines
Excellent customer contact and driving skills
Meets local age and operations requirements to operate a vehicle
Availability to work 5 days per week
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Job Summary**
This position delivers and picks up packages to and from residential and/or commercial properties. This position performs in a physical, fast-paced environment involving driving, continual lifting, lowering, and carrying packages. This position practices safe transportation methods while traveling to and from destinations. This position ensures the best customer service through efficiency and dedication.
**Responsibilities:**
Learns and properly executes UPS safe driving methods.
**Qualifications:**
Ability to lift up to 70 lbs./32 kgs.
Complies with UPS appearance guidelines
Excellent customer contact and driving skills
Meets local age and operations requirements to operate a vehicle
Availability to work 5 days per week
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Is this job a match or a miss?
Apply Now
8
Job Description
Customer Service Manager I
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Office Worker
Date: 22 Jul 2026
**Job description**
**GCB 6**
**Principal Responsibilities**
+ Ensure smooth branch operation and achieve satisfactory audit rating through meeting all internal and external requirements of control and service standard
+ Supervise the branch's performance and make changes if necessary
+ Handle the platform and counter focus and ensuring that customers are receiving high levels of customer service
+ Be responsible for mentoring staff to consider customers current and future circumstances and to maintain a focus on operational integrity
+ Identify coaching and training needs, suggesting different approaches and monitoring success
+ Ensure all customer interfacing jobs are resourced by appropriately trained staff
+ Collaborate amongst streams at branch to deliver branch goal
+ Proactively instil HSBC core values and business principles
Qualifications
+ Possess proven customer service and branch operations experience
+ Totally customer focused mindset and good commercial orientation
+ High degree of personal drive and resilience
+ Possess Investment and Insurance licenses
+ Good written and verbal communication skills, proficient in English and Cantonese and Putonghua
**You'll achieve more at HSBC.**
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by **The Hongkong and Shanghai Banking Corporation Limited.**
\#DISTRIBUTION2026
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Office Worker
Date: 22 Jul 2026
**Job description**
**GCB 6**
**Principal Responsibilities**
+ Ensure smooth branch operation and achieve satisfactory audit rating through meeting all internal and external requirements of control and service standard
+ Supervise the branch's performance and make changes if necessary
+ Handle the platform and counter focus and ensuring that customers are receiving high levels of customer service
+ Be responsible for mentoring staff to consider customers current and future circumstances and to maintain a focus on operational integrity
+ Identify coaching and training needs, suggesting different approaches and monitoring success
+ Ensure all customer interfacing jobs are resourced by appropriately trained staff
+ Collaborate amongst streams at branch to deliver branch goal
+ Proactively instil HSBC core values and business principles
Qualifications
+ Possess proven customer service and branch operations experience
+ Totally customer focused mindset and good commercial orientation
+ High degree of personal drive and resilience
+ Possess Investment and Insurance licenses
+ Good written and verbal communication skills, proficient in English and Cantonese and Putonghua
**You'll achieve more at HSBC.**
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by **The Hongkong and Shanghai Banking Corporation Limited.**
\#DISTRIBUTION2026
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Apply Now
9