What Database Operations Jobs are in Hong Kong?
Showing 27 Database Operations jobs in Hong Kong
Job Description
We are hiring immediately for a full-time Operations Administrator for our warehouse team. As a member of the Operations Team, you will perform general administrative tasks by running various reports, maintaining customer information, and assisting with tasks to ensure the branch is compliant. At Wesco, we give you an opportunity for a career and a great work environment. We are Wesco. We enable the connected world - you help turn on the lights.
What's in it for you:
In addition to best-in-class benefits (insurance, PTO, etc.) we offer:
+ A CAREER. The door is open to other positions within Wesco once you have mastered this role
+ Employee referral rewards
+ Tuition reimbursement
You matter at Wesco. We're a global Fortune 500 distributor, but we're also down to earth, people-first, place to work. Our teams are made up of people who care about continuous improvement, not big egos.
**Responsibilities:**
+ Handle full set of Import/Export shipments, such as HKGCC, Import/Export license, Tradelink submissions.
+ Prepare and process shipping documents, ensuring accurate system updates in system receiving, adjustments and billing.
+ Coordinate with 3PL to manage local deliveries, inbound and outbound shipments.
+ Oversee inventory control procedures including maintaining files, generating and updating reports, assisting in product cycle counts, checking shipped dates and locked orders
+ Review return authorization and credit memo forms pending return of material; inspecting condition of return material through final disposition
+ Research tax and freight claims and work with financial services to clear claims
+ Basic accounting duties such as light accounts receivables and payables, invoice approval preparation, running credit memos
+ Run various reports such as tax, manual sales order, fleet, security
+ Responsible for building maintenance and security, equipment maintenance, maintain supplies, compliance to health and safety program (HASP) and monthly OSHA Logs
+ Respond to internal customers with corrective action
**Qualifications:**
+ Minimum 2 years of relevant working experience
+ DSE or Diploma holder
+ Good verbal and written communication skills
+ Strong computer skills, including Microsoft Office
+ Attention to detail and the ability to multi-task
+ Ability to work in a team environment
+ Knowledge of administrative and clerical procedures and terminology
Who is this company with all these great things to offer?
We are Wesco. We enable the connected world. We are leading global distributor of Network & Security, Electrical and Utility Power Solutions. We are proud of our culture of ethics, honesty, diversity and growth. We reward initiative and original ideas. Wesco employs individuals around the world. We seek out and encourage diversity of thought and experience. Our differences strengthen our company and enrich our culture. It's safe to say, you will be welcome here.
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._
_This posting is for a current, active vacancy intended for immediate hire._
What's in it for you:
In addition to best-in-class benefits (insurance, PTO, etc.) we offer:
+ A CAREER. The door is open to other positions within Wesco once you have mastered this role
+ Employee referral rewards
+ Tuition reimbursement
You matter at Wesco. We're a global Fortune 500 distributor, but we're also down to earth, people-first, place to work. Our teams are made up of people who care about continuous improvement, not big egos.
**Responsibilities:**
+ Handle full set of Import/Export shipments, such as HKGCC, Import/Export license, Tradelink submissions.
+ Prepare and process shipping documents, ensuring accurate system updates in system receiving, adjustments and billing.
+ Coordinate with 3PL to manage local deliveries, inbound and outbound shipments.
+ Oversee inventory control procedures including maintaining files, generating and updating reports, assisting in product cycle counts, checking shipped dates and locked orders
+ Review return authorization and credit memo forms pending return of material; inspecting condition of return material through final disposition
+ Research tax and freight claims and work with financial services to clear claims
+ Basic accounting duties such as light accounts receivables and payables, invoice approval preparation, running credit memos
+ Run various reports such as tax, manual sales order, fleet, security
+ Responsible for building maintenance and security, equipment maintenance, maintain supplies, compliance to health and safety program (HASP) and monthly OSHA Logs
+ Respond to internal customers with corrective action
**Qualifications:**
+ Minimum 2 years of relevant working experience
+ DSE or Diploma holder
+ Good verbal and written communication skills
+ Strong computer skills, including Microsoft Office
+ Attention to detail and the ability to multi-task
+ Ability to work in a team environment
+ Knowledge of administrative and clerical procedures and terminology
Who is this company with all these great things to offer?
We are Wesco. We enable the connected world. We are leading global distributor of Network & Security, Electrical and Utility Power Solutions. We are proud of our culture of ethics, honesty, diversity and growth. We reward initiative and original ideas. Wesco employs individuals around the world. We seek out and encourage diversity of thought and experience. Our differences strengthen our company and enrich our culture. It's safe to say, you will be welcome here.
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._
_This posting is for a current, active vacancy intended for immediate hire._
Is this job a match or a miss?
Apply Now
0
Job Description
APAC Facilities Operations Lead
Location
Hong Kong
Business Area
Workplace Operations and Supply Chain
Ref #
**Description & Requirements**
The energy of a newsroom, the pace of a trading floor, the buzz of a recent tech breakthrough; we work hard, and we work fast, while maintaining the quality and accuracy Bloomberg is known for. Our spaces support how our people collaborate, innovate, and deliver for our customers.
Facilities Operations is accountable for consistent, right-sized, and data-driven operations across Bloomberg's global workplace portfolio0. We balance risk, cost, employee experience, operational resilience, and long-term planning while continuously maintaining and improving our offices.
**What's** **the role?**
As a Facilities Operations Lead, you will help Facilities and Workplace Experience Operations scale globally by translating strategic priorities into structured execution, governance frameworks, process standards, and data-led operational insights.
You will sit between global direction and regional delivery - helping standardize processes, strengthen governance, enable data-led decisions, and drive cross-functional execution across Facilities and Workplace Experience Operations. You will partner closely with regional Facilities teams, Team Leaders, Finance, Business Intelligence, Workplace Experience, Infrastructure, Design, Capital Projects, Procurement, and other partner teams to ensure global priorities are implemented consistently and effectively.
This role requires strong operational judgment, structured problem-solving, stakeholder management, and the ability to turn complex workstreams into clear plans, measurable outputs, and sustainable operating practices.
**We will trust you to:**
+ **Strategic Program Execution & Operating Model Enablement**
+ Translate global Facilities and Workplace Experience Operations priorities into clear workstreams, milestones, ownership models, and execution plans.
+ Lead regional and global programs and initiatives from design through implementation, adoption, and operational handover.
+ Support operating model changes, including role clarity, service ownership, workflow design, and regional readiness planning.
+ Partner across regions and functions to resolve execution gaps and support consistent delivery.
+ Balance global standards with appropriate regional and local operating needs.
+ **Metrics, Data & Performance Reporting**
+ Develop and maintain operational metrics frameworks that support performance visibility, accountability, and leadership decision-making.
+ Partner with Business Intelligence and operational teams to align dashboards, KPI structures, reporting outputs, and scorecards.
+ Analyze operational, financial, and service performance data to identify trends, risks, gaps, and opportunities for improvement.
+ Support leadership reporting, quarterly portfolio reviews, management committee metrics, and other performance review processes.
+ Support the evolution of operational performance measurements, including metrics, reporting, and accountability frameworks.
+ **SOP-Driven Operations & Knowledge Governance**
+ Develop, maintain, and improve SOPs, service catalogs, operating guidelines, playbooks, and process documentation.
+ Connect services, SOPs, ownership, governance standards, and metrics to support consistent execution and clearer operational accountability.
+ Define documentation standards, review cadences, and minimum operating expectations across regions.
+ Identify opportunities to simplify, consolidate, or standardize processes.
+ Ensure operational documentation remains current, accessible, practical, and aligned with global Facilities Operations standards.
+ **Financial Governance & Planning Support**
+ Support budget planning, forecasting, variance analysis, financial reporting, and long-term planning across Facilities Operations.
+ Partner with Finance and regional stakeholders to improve financial visibility, planning discipline, and budget governance.
+ Help develop standardized budget planning and reporting workflows across regions.
+ Analyze spend trends, vendor costs, capital and operating budget assumptions, and financial risks.
+ Support opportunities for cost optimization and improved financial governance through better data, process clarity, and ownership.
+ **Systems, Tools & Digital Enablement**
+ Support Facilities and Workplace Experience Operations systems, workflow tools, reporting platforms, and data quality improvements.
+ Partner with global teams on system enhancements, adoption planning, and change management.
+ Improve operational visibility through better data structure, system usage, and reporting consistency.
+ Support digital enablement initiatives that improve knowledge access, workflow efficiency, and operational decision-making.
+ Identify opportunities to simplify and automate manual processes and reduce inconsistent workflows.
+ **Vendor, Risk & Compliance Support**
+ Support vendor governance through performance tracking, compliance review, vendor risk assessment, and transition planning.
+ Partner with Procurement, Legal, Finance, and regional Facilities teams during vendor-related initiatives, RFPs, and issue resolution.
+ Support internal and external audit processes by maintaining required documentation and coordinating follow-up actions.
+ Identify operational risks, governance gaps, and compliance issues, and help coordinate mitigation plans.
+ Develop structured communications, templates, and decision frameworks to support consistent execution and change adoption.
+ Support Facilities and Workplace Experience Operation BCP planning and readiness, including documentation, escalation workflows, stakeholder coordination, and post-incident follow-up actions.
+ **Communications, Change Management & Cross-Functional Delivery**
+ Coordinate across Facilities and Workplace Experience Operations and partner teams to support delivery of global and regional priorities.
+ Develop structured communications, templates, playbooks, and decision frameworks to support consistent execution.
+ Support change adoption for new workflows, operating models, systems, standards, and global initiatives.
+ Facilitate stakeholder readiness, feedback loops, and issue resolution across workstreams.
+ Ensure decisions, actions, owners, and follow-ups are clearly documented and progressed.
**You'll need to have:**
+ Recent experience in Facilities Operations, Workplace Operations, or Program Management within a related business operations function.
+ Demonstrated experience leading operational improvement, transformation, or change management initiatives, including implementation of new processes, operating models, SOPs, or governance frameworks.
+ Experience working within a multinational organisation, partnering across multiple teams, stakeholder groups, functions, or regions.
+ Demonstrated ability to translate strategic priorities into structured workstreams, operating plans, governance frameworks, or measurable operational outcomes.
+ Demonstrated ability to manage multiple priorities, projects, or workstreams in a fast-paced and evolving environment.
+ Experience working with operational systems, workflow tools, reporting platforms, or business applications to improve visibility, efficiency, or service delivery.
+ Experience using data, metrics, reporting, or dashboards to support operational decision-making, performance management, or continuous improvement initiatives.
+ Experience supporting budget planning, or financial reporting for operational functions.
+ Experience supporting vendor governance, including performance reviews or risk assessment.
+ Strong written and verbal communication skills in English, with experience preparing leadership updates, process documentation, operational reports, or decision-making materials.
+ Demonstrated continuous career growth within an organisation
+ Bachelor's degree or degree-equivalent qualifications
If this sounds like you:
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:
**Why Bloomberg?**
We're individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We're interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.
_Learn more about our office and benefits:_
_|_
Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success.
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
Location
Hong Kong
Business Area
Workplace Operations and Supply Chain
Ref #
**Description & Requirements**
The energy of a newsroom, the pace of a trading floor, the buzz of a recent tech breakthrough; we work hard, and we work fast, while maintaining the quality and accuracy Bloomberg is known for. Our spaces support how our people collaborate, innovate, and deliver for our customers.
Facilities Operations is accountable for consistent, right-sized, and data-driven operations across Bloomberg's global workplace portfolio0. We balance risk, cost, employee experience, operational resilience, and long-term planning while continuously maintaining and improving our offices.
**What's** **the role?**
As a Facilities Operations Lead, you will help Facilities and Workplace Experience Operations scale globally by translating strategic priorities into structured execution, governance frameworks, process standards, and data-led operational insights.
You will sit between global direction and regional delivery - helping standardize processes, strengthen governance, enable data-led decisions, and drive cross-functional execution across Facilities and Workplace Experience Operations. You will partner closely with regional Facilities teams, Team Leaders, Finance, Business Intelligence, Workplace Experience, Infrastructure, Design, Capital Projects, Procurement, and other partner teams to ensure global priorities are implemented consistently and effectively.
This role requires strong operational judgment, structured problem-solving, stakeholder management, and the ability to turn complex workstreams into clear plans, measurable outputs, and sustainable operating practices.
**We will trust you to:**
+ **Strategic Program Execution & Operating Model Enablement**
+ Translate global Facilities and Workplace Experience Operations priorities into clear workstreams, milestones, ownership models, and execution plans.
+ Lead regional and global programs and initiatives from design through implementation, adoption, and operational handover.
+ Support operating model changes, including role clarity, service ownership, workflow design, and regional readiness planning.
+ Partner across regions and functions to resolve execution gaps and support consistent delivery.
+ Balance global standards with appropriate regional and local operating needs.
+ **Metrics, Data & Performance Reporting**
+ Develop and maintain operational metrics frameworks that support performance visibility, accountability, and leadership decision-making.
+ Partner with Business Intelligence and operational teams to align dashboards, KPI structures, reporting outputs, and scorecards.
+ Analyze operational, financial, and service performance data to identify trends, risks, gaps, and opportunities for improvement.
+ Support leadership reporting, quarterly portfolio reviews, management committee metrics, and other performance review processes.
+ Support the evolution of operational performance measurements, including metrics, reporting, and accountability frameworks.
+ **SOP-Driven Operations & Knowledge Governance**
+ Develop, maintain, and improve SOPs, service catalogs, operating guidelines, playbooks, and process documentation.
+ Connect services, SOPs, ownership, governance standards, and metrics to support consistent execution and clearer operational accountability.
+ Define documentation standards, review cadences, and minimum operating expectations across regions.
+ Identify opportunities to simplify, consolidate, or standardize processes.
+ Ensure operational documentation remains current, accessible, practical, and aligned with global Facilities Operations standards.
+ **Financial Governance & Planning Support**
+ Support budget planning, forecasting, variance analysis, financial reporting, and long-term planning across Facilities Operations.
+ Partner with Finance and regional stakeholders to improve financial visibility, planning discipline, and budget governance.
+ Help develop standardized budget planning and reporting workflows across regions.
+ Analyze spend trends, vendor costs, capital and operating budget assumptions, and financial risks.
+ Support opportunities for cost optimization and improved financial governance through better data, process clarity, and ownership.
+ **Systems, Tools & Digital Enablement**
+ Support Facilities and Workplace Experience Operations systems, workflow tools, reporting platforms, and data quality improvements.
+ Partner with global teams on system enhancements, adoption planning, and change management.
+ Improve operational visibility through better data structure, system usage, and reporting consistency.
+ Support digital enablement initiatives that improve knowledge access, workflow efficiency, and operational decision-making.
+ Identify opportunities to simplify and automate manual processes and reduce inconsistent workflows.
+ **Vendor, Risk & Compliance Support**
+ Support vendor governance through performance tracking, compliance review, vendor risk assessment, and transition planning.
+ Partner with Procurement, Legal, Finance, and regional Facilities teams during vendor-related initiatives, RFPs, and issue resolution.
+ Support internal and external audit processes by maintaining required documentation and coordinating follow-up actions.
+ Identify operational risks, governance gaps, and compliance issues, and help coordinate mitigation plans.
+ Develop structured communications, templates, and decision frameworks to support consistent execution and change adoption.
+ Support Facilities and Workplace Experience Operation BCP planning and readiness, including documentation, escalation workflows, stakeholder coordination, and post-incident follow-up actions.
+ **Communications, Change Management & Cross-Functional Delivery**
+ Coordinate across Facilities and Workplace Experience Operations and partner teams to support delivery of global and regional priorities.
+ Develop structured communications, templates, playbooks, and decision frameworks to support consistent execution.
+ Support change adoption for new workflows, operating models, systems, standards, and global initiatives.
+ Facilitate stakeholder readiness, feedback loops, and issue resolution across workstreams.
+ Ensure decisions, actions, owners, and follow-ups are clearly documented and progressed.
**You'll need to have:**
+ Recent experience in Facilities Operations, Workplace Operations, or Program Management within a related business operations function.
+ Demonstrated experience leading operational improvement, transformation, or change management initiatives, including implementation of new processes, operating models, SOPs, or governance frameworks.
+ Experience working within a multinational organisation, partnering across multiple teams, stakeholder groups, functions, or regions.
+ Demonstrated ability to translate strategic priorities into structured workstreams, operating plans, governance frameworks, or measurable operational outcomes.
+ Demonstrated ability to manage multiple priorities, projects, or workstreams in a fast-paced and evolving environment.
+ Experience working with operational systems, workflow tools, reporting platforms, or business applications to improve visibility, efficiency, or service delivery.
+ Experience using data, metrics, reporting, or dashboards to support operational decision-making, performance management, or continuous improvement initiatives.
+ Experience supporting budget planning, or financial reporting for operational functions.
+ Experience supporting vendor governance, including performance reviews or risk assessment.
+ Strong written and verbal communication skills in English, with experience preparing leadership updates, process documentation, operational reports, or decision-making materials.
+ Demonstrated continuous career growth within an organisation
+ Bachelor's degree or degree-equivalent qualifications
If this sounds like you:
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:
**Why Bloomberg?**
We're individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We're interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.
_Learn more about our office and benefits:_
_|_
Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success.
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
Is this job a match or a miss?
Apply Now
1
Job Description
**Trước khi bạn nộp đơn xin việc, hãy chọn tùy chọn ngôn ngữ của bạn từ các tùy chọn có sẵn ở trên cùng bên phải của trang này.**
Khám phá cơ hội tiếp theo của bạn tại tổ chức Fortune Global 500. Hình dung các khả năng đổi mới, trải nghiệm văn hóa bổ ích của chúng tôi và làm việc với các nhóm đầy tài năng giúp bạn trở nên tốt hơn mỗi ngày. Chúng tôi hiểu những gì cần thiết để dẫn dắt UPS trong tương lai - những người có khả năng kết hợp độc đáo giữa năng lực với niềm đam mê. Nếu bạn có tố chất và khả năng lãnh đạo bản thân hoặc nhóm, sẽ có những vai trò sẵn sàng để bạn trau dồi kỹ năng và đưa bạn lên một tầm cao mới.
**Mô tả công việc:**
**2026 UPS Operations Management Specialist Program - Transportation Group**
**Build your career with UPS, one of the world's leading transportation and logistics companies.**
The Operations Management Specialist OMS Program is an 18-month structured development program designed to equip high potential talent with the operational expertise, leadership capabilities, and strategic mindset required for future management roles within UPS.
**Program Overview**
This program provides participants with hands on experience through structured rotations across key operational functions, including Air Hub and Gateway Operations, Ramp Operation, Air Cargo business operation, Air Service Center, and Air Network Planning.
This is not a traditional office-based role. Participants will spend significant time in frontline operational environments, working alongside teams in sorting facilities, on ramp, and within time critical logistics flows. The program is designed to build real operational depth through direct exposure to the pace, complexity, and challenges of the network.
Participants will also gain exposure to cross functional teams and compliance training, while developing both operational and leadership capabilities.
Learning is further enhanced through project assignments, action based learning, and collaborative engagements to develop well rounded operational expertise.
In addition to operational exposure, the program emphasizes:
- End to end understanding of transportation network operations
- Development of critical thinking and decision-making capabilities
- Exposure to cross functional business perspectives across the network
- Ownership of impactful projects driving cost, service, and efficiency improvements
**Career Progression**
Beyond building a strong operational foundation, we are not looking for individuals to simply inherit existing practices. We are looking for future changemakers who can challenge the status quo, bring fresh perspectives, and drive continuous improvement across the network.
Upon successful completion of the program, High performing participants will be positioned for potential progression into supervision and middle management roles in complex operational environments
If you are seeking a dynamic work environment and an opportunity to challenge yourself with something new, join us.
UPS offers exceptional development and advancement opportunities to help you build a rewarding career.
**Requirements**
- Bachelor's degree in any discipline, preferred in Operations Management, Logistics, Aviation Management, Engineering, or related fields
- Prior experience in hub operations, airlines, logistics, or fast paced operational environments is an advantage
- Strong analytical and problem solving skills, with demonstrated leadership and good communication skills
- Innovative, self-motivated mindset with a drive to improve processes and challenge existing ways of working
- Ability to travel regionally as part of the training journey
- Requires flexibility to work in 24 by 7 shift operations in frontline operational environments including sorting facility, on road and ramp.
Application Deadline: **July 25, 2026**
**Loại nhân viên:**
Lâu dài
UPS cam kết cung cấp một nơi làm việc không có tình trạng phân biệt đối xử, quấy rối và trả thù.
Khám phá cơ hội tiếp theo của bạn tại tổ chức Fortune Global 500. Hình dung các khả năng đổi mới, trải nghiệm văn hóa bổ ích của chúng tôi và làm việc với các nhóm đầy tài năng giúp bạn trở nên tốt hơn mỗi ngày. Chúng tôi hiểu những gì cần thiết để dẫn dắt UPS trong tương lai - những người có khả năng kết hợp độc đáo giữa năng lực với niềm đam mê. Nếu bạn có tố chất và khả năng lãnh đạo bản thân hoặc nhóm, sẽ có những vai trò sẵn sàng để bạn trau dồi kỹ năng và đưa bạn lên một tầm cao mới.
**Mô tả công việc:**
**2026 UPS Operations Management Specialist Program - Transportation Group**
**Build your career with UPS, one of the world's leading transportation and logistics companies.**
The Operations Management Specialist OMS Program is an 18-month structured development program designed to equip high potential talent with the operational expertise, leadership capabilities, and strategic mindset required for future management roles within UPS.
**Program Overview**
This program provides participants with hands on experience through structured rotations across key operational functions, including Air Hub and Gateway Operations, Ramp Operation, Air Cargo business operation, Air Service Center, and Air Network Planning.
This is not a traditional office-based role. Participants will spend significant time in frontline operational environments, working alongside teams in sorting facilities, on ramp, and within time critical logistics flows. The program is designed to build real operational depth through direct exposure to the pace, complexity, and challenges of the network.
Participants will also gain exposure to cross functional teams and compliance training, while developing both operational and leadership capabilities.
Learning is further enhanced through project assignments, action based learning, and collaborative engagements to develop well rounded operational expertise.
In addition to operational exposure, the program emphasizes:
- End to end understanding of transportation network operations
- Development of critical thinking and decision-making capabilities
- Exposure to cross functional business perspectives across the network
- Ownership of impactful projects driving cost, service, and efficiency improvements
**Career Progression**
Beyond building a strong operational foundation, we are not looking for individuals to simply inherit existing practices. We are looking for future changemakers who can challenge the status quo, bring fresh perspectives, and drive continuous improvement across the network.
Upon successful completion of the program, High performing participants will be positioned for potential progression into supervision and middle management roles in complex operational environments
If you are seeking a dynamic work environment and an opportunity to challenge yourself with something new, join us.
UPS offers exceptional development and advancement opportunities to help you build a rewarding career.
**Requirements**
- Bachelor's degree in any discipline, preferred in Operations Management, Logistics, Aviation Management, Engineering, or related fields
- Prior experience in hub operations, airlines, logistics, or fast paced operational environments is an advantage
- Strong analytical and problem solving skills, with demonstrated leadership and good communication skills
- Innovative, self-motivated mindset with a drive to improve processes and challenge existing ways of working
- Ability to travel regionally as part of the training journey
- Requires flexibility to work in 24 by 7 shift operations in frontline operational environments including sorting facility, on road and ramp.
Application Deadline: **July 25, 2026**
**Loại nhân viên:**
Lâu dài
UPS cam kết cung cấp một nơi làm việc không có tình trạng phân biệt đối xử, quấy rối và trả thù.
Is this job a match or a miss?
Apply Now
2
Job Description
**Trước khi bạn nộp đơn xin việc, hãy chọn tùy chọn ngôn ngữ của bạn từ các tùy chọn có sẵn ở trên cùng bên phải của trang này.**
Khám phá cơ hội tiếp theo của bạn tại tổ chức Fortune Global 500. Hình dung các khả năng đổi mới, trải nghiệm văn hóa bổ ích của chúng tôi và làm việc với các nhóm đầy tài năng giúp bạn trở nên tốt hơn mỗi ngày. Chúng tôi hiểu những gì cần thiết để dẫn dắt UPS trong tương lai - những người có khả năng kết hợp độc đáo giữa năng lực với niềm đam mê. Nếu bạn có tố chất và khả năng lãnh đạo bản thân hoặc nhóm, sẽ có những vai trò sẵn sàng để bạn trau dồi kỹ năng và đưa bạn lên một tầm cao mới.
**Mô tả công việc:**
**Job Summary**
This position assists in conducting data gathering and analysis to support the work measurement and operational planning activities of the IE Supervisors. This position compiles data, develops reports and conducts periodic audits. This position participates in time studies and operation improvement activities.
The position also supports daily operational activities while driving efficiency initiatives through the design and development of digital tools and automation solutions in APAC Level. This role combines operational expertise with technical capability to enhance productivity, streamline processes, and support regional operations and enterprise-level system implementation.
**Responsibilities:**
Process Improvement & Automation
+ Identify opportunities to automate manual tasks and improve operational efficiency.
+ Support process improvement and standardization initiatives.
+ Document and maintain process flows and procedures.
Systems & Tools Development
+ Develop and maintain internal tools, dashboards, and workflow solutions.
+ Gather business requirements and translate them into system enhancements.
+ Perform testing, implementation, and user support.
Data Analytics & Reporting
+ Manage Data Loss Prevention (DLP) activities to protect sensitive business and customer information.
+ Maintain process maps and support process improvement initiatives.
+ Develop dashboards and reports to monitor KPIs, SLAs, productivity, and operational performance.
+ Analyze data and provide insights to support business decisions.
+ Support workload analysis, staffing studies, and performance measurement.
Compliance & Operational Excellence
+ Conduct operational audits and process reviews to identify compliance gaps and improvement opportunities.
+ Track audit findings and support corrective action plans.
+ Monitor and verify the effectiveness of process improvements and controls.
Planning & Operational Support
+ Support forecasting, capacity planning, and resource allocation through data analysis.
+ Prepare management reports, SOPs, process documentation, and operational guidelines.
+ Maintain operational reference materials and support governance activities.
Documentation and data maintenance
+ Maintain clear process and system documentation
+ manage user list, and support compliance and internal control alignment
+ Provide user training and guidance
**Qualifications & Requirements (Hong Kong)**
+ Bachelor's degree in Information Technology, Computer Science, Information Systems, Software Engineering, Data Analytics, Industrial Engineering, or related discipline.
**Experience:**
+ Experience working in multinational organizations with cross-functional exposure and collaboration
+ 2-5 years of experience in process improvement, business analytics, systems support, automation, or application development.
+ Experience in designing and maintaining dashboards, reports, and performance metrics.
+ Experience gathering business requirements and translating them into technical solutions.
+ Strong analytical and problem-solving skills with the ability to improve operational processes through technology.
**Technical Skills**
+ Advanced Microsoft Excel (Power Query, Power Pivot, VBA preferred).
+ Power BI dashboard development and data visualization.
+ SQL for data extraction and analysis.
+ Experience with Microsoft Power Platform (Power Apps, Power Automate).
+ Basic programming knowledge (Python, C#, JavaScript, or similar).
+ Strong proficiency in Excel, including PivotTables, formulas, data modeling, and reporting, with experience handling large datasets.
+ Working experience in Python / VBA (able to independently build automation)
+ Experience in Power BI or similar data visualization tools
+ Knowledge of process mapping and workflow optimization
+ Experience with SQL / APIs is an advantage
+ strong communication skills and stakeholder management
**Loại nhân viên:**
Lâu dài
UPS cam kết cung cấp một nơi làm việc không có tình trạng phân biệt đối xử, quấy rối và trả thù.
Khám phá cơ hội tiếp theo của bạn tại tổ chức Fortune Global 500. Hình dung các khả năng đổi mới, trải nghiệm văn hóa bổ ích của chúng tôi và làm việc với các nhóm đầy tài năng giúp bạn trở nên tốt hơn mỗi ngày. Chúng tôi hiểu những gì cần thiết để dẫn dắt UPS trong tương lai - những người có khả năng kết hợp độc đáo giữa năng lực với niềm đam mê. Nếu bạn có tố chất và khả năng lãnh đạo bản thân hoặc nhóm, sẽ có những vai trò sẵn sàng để bạn trau dồi kỹ năng và đưa bạn lên một tầm cao mới.
**Mô tả công việc:**
**Job Summary**
This position assists in conducting data gathering and analysis to support the work measurement and operational planning activities of the IE Supervisors. This position compiles data, develops reports and conducts periodic audits. This position participates in time studies and operation improvement activities.
The position also supports daily operational activities while driving efficiency initiatives through the design and development of digital tools and automation solutions in APAC Level. This role combines operational expertise with technical capability to enhance productivity, streamline processes, and support regional operations and enterprise-level system implementation.
**Responsibilities:**
Process Improvement & Automation
+ Identify opportunities to automate manual tasks and improve operational efficiency.
+ Support process improvement and standardization initiatives.
+ Document and maintain process flows and procedures.
Systems & Tools Development
+ Develop and maintain internal tools, dashboards, and workflow solutions.
+ Gather business requirements and translate them into system enhancements.
+ Perform testing, implementation, and user support.
Data Analytics & Reporting
+ Manage Data Loss Prevention (DLP) activities to protect sensitive business and customer information.
+ Maintain process maps and support process improvement initiatives.
+ Develop dashboards and reports to monitor KPIs, SLAs, productivity, and operational performance.
+ Analyze data and provide insights to support business decisions.
+ Support workload analysis, staffing studies, and performance measurement.
Compliance & Operational Excellence
+ Conduct operational audits and process reviews to identify compliance gaps and improvement opportunities.
+ Track audit findings and support corrective action plans.
+ Monitor and verify the effectiveness of process improvements and controls.
Planning & Operational Support
+ Support forecasting, capacity planning, and resource allocation through data analysis.
+ Prepare management reports, SOPs, process documentation, and operational guidelines.
+ Maintain operational reference materials and support governance activities.
Documentation and data maintenance
+ Maintain clear process and system documentation
+ manage user list, and support compliance and internal control alignment
+ Provide user training and guidance
**Qualifications & Requirements (Hong Kong)**
+ Bachelor's degree in Information Technology, Computer Science, Information Systems, Software Engineering, Data Analytics, Industrial Engineering, or related discipline.
**Experience:**
+ Experience working in multinational organizations with cross-functional exposure and collaboration
+ 2-5 years of experience in process improvement, business analytics, systems support, automation, or application development.
+ Experience in designing and maintaining dashboards, reports, and performance metrics.
+ Experience gathering business requirements and translating them into technical solutions.
+ Strong analytical and problem-solving skills with the ability to improve operational processes through technology.
**Technical Skills**
+ Advanced Microsoft Excel (Power Query, Power Pivot, VBA preferred).
+ Power BI dashboard development and data visualization.
+ SQL for data extraction and analysis.
+ Experience with Microsoft Power Platform (Power Apps, Power Automate).
+ Basic programming knowledge (Python, C#, JavaScript, or similar).
+ Strong proficiency in Excel, including PivotTables, formulas, data modeling, and reporting, with experience handling large datasets.
+ Working experience in Python / VBA (able to independently build automation)
+ Experience in Power BI or similar data visualization tools
+ Knowledge of process mapping and workflow optimization
+ Experience with SQL / APIs is an advantage
+ strong communication skills and stakeholder management
**Loại nhân viên:**
Lâu dài
UPS cam kết cung cấp một nơi làm việc không có tình trạng phân biệt đối xử, quấy rối và trả thù.
Is this job a match or a miss?
Apply Now
3
Officer, Cash Management Operations Intermediate Analyst
Kowloon
Citigroup
Posted 16 days ago
Job Viewed
Job Description
At **Citi** , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
**Shape your Career with Citi**
Citi's **Markets** business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.
We're currently looking for a high caliber professional to join our team as **Officer** **,** **Cash Management Operations Intermediate Analyst** **-** **Hybrid** (Internal Job Title: Securities & Derivatives Intmd Analyst- C11) based in Hong Kong. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
+ Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
+ We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
+ We empower our employees to manage their financial well-being and help them plan for the future.
+ Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
+ We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
+ We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
The Cash Management Team is responsible for accurate and timely funding projections and requirements for our broker/dealer entities across Asia Pacific. The overall objective is to perform daily operational tasks for our Cash Management team, consisting of multiple teams, across Finance, Treasury, Operations and Markets businesses performing related tasks.
**In this role, you're expected to:**
+ Perform daily funding projection for various APAC markets and process related fund movements and FX settlements.
+ Work with Treasury to anticipate needs and facilitate opportunities with supporting firm funding.
+ Requires good analytical skills to filter, prioritize and validate potentially complex material from multiple projects
+ Requires good analytical skills to identify potential funding issues for resolution.
+ Able to prioritize tasks to ensure funding is completed before cutoff.
+ Assist in process improvements and control related projects/tasks.
+ Executing daily tasks adhering to applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues when needed.
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ Minimum3-4years of relevant experience
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Take the next step in your career, apply for this role at Citi today**
_ Family Group:**
Operations - Transaction Services
---
**Job Family:**
Securities and Derivatives Processing
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Shape your Career with Citi**
Citi's **Markets** business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.
We're currently looking for a high caliber professional to join our team as **Officer** **,** **Cash Management Operations Intermediate Analyst** **-** **Hybrid** (Internal Job Title: Securities & Derivatives Intmd Analyst- C11) based in Hong Kong. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
+ Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
+ We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
+ We empower our employees to manage their financial well-being and help them plan for the future.
+ Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
+ We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
+ We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
The Cash Management Team is responsible for accurate and timely funding projections and requirements for our broker/dealer entities across Asia Pacific. The overall objective is to perform daily operational tasks for our Cash Management team, consisting of multiple teams, across Finance, Treasury, Operations and Markets businesses performing related tasks.
**In this role, you're expected to:**
+ Perform daily funding projection for various APAC markets and process related fund movements and FX settlements.
+ Work with Treasury to anticipate needs and facilitate opportunities with supporting firm funding.
+ Requires good analytical skills to filter, prioritize and validate potentially complex material from multiple projects
+ Requires good analytical skills to identify potential funding issues for resolution.
+ Able to prioritize tasks to ensure funding is completed before cutoff.
+ Assist in process improvements and control related projects/tasks.
+ Executing daily tasks adhering to applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues when needed.
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ Minimum3-4years of relevant experience
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Take the next step in your career, apply for this role at Citi today**
_ Family Group:**
Operations - Transaction Services
---
**Job Family:**
Securities and Derivatives Processing
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Is this job a match or a miss?
Apply Now
4
Job Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
+ Teamwork, Professionalism and Personal Connection
+ 5 days/ Double Pay/ Parental Leave/ Medical Insurance
+ Flexibility to support operations, including public holidays when needed
+ Working Location at Chek Lap Kok (Tansportation Allowance for living location outside Tung Chung) / Tuen Mun
---
+ Perform all daily functions of assigned Clients.
+ Familiar in WMS and computerized inventory control system and its procedures.
+ Conduct inventory cycle count and stock take, ensure inventory accuracy meets KPI.
+ Perform invoicing through company portal and conducts billings including associated backup and documentation.
+ Provide daily operational reports accurately and timely.
+ Perform daily data entry for receiving, order allocation, shipping and inventory management, and audits picking activities.
+ Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
+ Provide support with other miscellaneous projects, filing and research.
+ Rating of domestic transportation bills.
+ Receive and handle customer enquiry with Supervisory guidance.
+ Certificate/diploma or Formal Secondary School graduate or above, preferably with 1-2 years working experience in freight forwarding industry
+ Fresh graduates with less experience will also be considered
+ Good command of Cantonese, English and Mandarin
+ Possess strong interest to pursue long term career in the logistic solutions industry
+ Proficient PC knowledge
Attractive remuneration package with good career prospect will be offered to the right candidates. Interested parties, please send your full resume by clicking "I'm interested" button below. Please quote the reference on your application. Further information about the Company can be obtained at Expeditors' website: Shortlisted candidates will be notified within 6 weeks.
All information provided by candidates will be used solely for recruitment purposes. Unsuccessful application will be destroyed in strict confidence upon completion of recruitment process.
Expeditors is an equal opportunities employer and works towards a smoke free environment.
As a Fortune 500 company, Expeditors employs more than 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
+ Teamwork, Professionalism and Personal Connection
+ 5 days/ Double Pay/ Parental Leave/ Medical Insurance
+ Flexibility to support operations, including public holidays when needed
+ Working Location at Chek Lap Kok (Tansportation Allowance for living location outside Tung Chung) / Tuen Mun
---
+ Perform all daily functions of assigned Clients.
+ Familiar in WMS and computerized inventory control system and its procedures.
+ Conduct inventory cycle count and stock take, ensure inventory accuracy meets KPI.
+ Perform invoicing through company portal and conducts billings including associated backup and documentation.
+ Provide daily operational reports accurately and timely.
+ Perform daily data entry for receiving, order allocation, shipping and inventory management, and audits picking activities.
+ Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
+ Provide support with other miscellaneous projects, filing and research.
+ Rating of domestic transportation bills.
+ Receive and handle customer enquiry with Supervisory guidance.
+ Certificate/diploma or Formal Secondary School graduate or above, preferably with 1-2 years working experience in freight forwarding industry
+ Fresh graduates with less experience will also be considered
+ Good command of Cantonese, English and Mandarin
+ Possess strong interest to pursue long term career in the logistic solutions industry
+ Proficient PC knowledge
Attractive remuneration package with good career prospect will be offered to the right candidates. Interested parties, please send your full resume by clicking "I'm interested" button below. Please quote the reference on your application. Further information about the Company can be obtained at Expeditors' website: Shortlisted candidates will be notified within 6 weeks.
All information provided by candidates will be used solely for recruitment purposes. Unsuccessful application will be destroyed in strict confidence upon completion of recruitment process.
Expeditors is an equal opportunities employer and works towards a smoke free environment.
Is this job a match or a miss?
Apply Now
5
Job Description
Ops Assistant, MTY SPS
Location:
Kowloon Bay, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date:
Date: 16 Jul 2026
**Job description**
**GCB 8**
We are currently seeking a high calibre professional to join our team as a **Ops Assistant, MTY SPS** .
**In this role you will:**
+ Transports pallets of notes between various operational areas and the locking area / Vault using forklift truck.
+ To load and unload pallets and boxes with notes.
+ To transport boxes with notes to and from Vault/Counter area by utilizing fork-lift and fork-lift trucks.
+ To maintain proper usage of fork-lift and fork-lift truck, be responsible for the truck keys and keep truck in good working condition.
+ To assist MTY management in carrying out note destruction.
+ To carry out other non-clerical duties.
+ Carries out other manual handling tasks of the section as required.
**To be successful you will need:**
+ Licensed to operate fork-lift truck.
+ Fluent spoken Cantonese is required.
**Opening up a world of opportunity**
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Location:
Kowloon Bay, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date:
Date: 16 Jul 2026
**Job description**
**GCB 8**
We are currently seeking a high calibre professional to join our team as a **Ops Assistant, MTY SPS** .
**In this role you will:**
+ Transports pallets of notes between various operational areas and the locking area / Vault using forklift truck.
+ To load and unload pallets and boxes with notes.
+ To transport boxes with notes to and from Vault/Counter area by utilizing fork-lift and fork-lift trucks.
+ To maintain proper usage of fork-lift and fork-lift truck, be responsible for the truck keys and keep truck in good working condition.
+ To assist MTY management in carrying out note destruction.
+ To carry out other non-clerical duties.
+ Carries out other manual handling tasks of the section as required.
**To be successful you will need:**
+ Licensed to operate fork-lift truck.
+ Fluent spoken Cantonese is required.
**Opening up a world of opportunity**
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Is this job a match or a miss?
Apply Now
6
Job Description
Regional Head of GDTA Operations
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Hybrid Worker
Date: 17 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Global Markets is part of our HSBC Corporate and Institutional Banking division, a markets-led, financing-focused business that provides investment and financial solutions. Our Markets business is one of the largest of its kind in the world. It combines sophisticated 24-hour global coverage with a detailed knowledge of local markets. Our services are offered both online and offline in 58 countries and territories. We specialise in foreign exchange, credits and rates, structured derivatives, equities and debt, equity and equity-linked capital markets.
We are currently seeking a high caliber professional to join our team as **Regional Head of GDTA Operations.**
**Why join us?**
Some careers open more doors than others. If you're looking for a career that will unlock new opportunities, join Securities Services and experience the possibilities. Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations. HSBC Markets and Securities Services (MSS) provides comprehensive global, regional and domestic fund services including fund administration, transfer Agency, global custody, corporate trust and loan agency and sub-custody settlement and services to the international asset management industry.
Securities Services provides an extensive and comprehensive Global Distribution Support and Transfer Agency (GDTA) product suite, underpinned by an established global operating model, servicing over 885,000 investors in 152 countries. The service covers full registrar and distributor support models as well as local client servicing and is targeted towards investment managers, distributors and investors globally with support across different time zones.
**The Opportunity:**
+ Responsible for the end-to-end management of the Transfer Agency BAU Operations across Asia and MENAT locations
+ Responsible for the complete delivery of services offered by the Operational Transfer Agency Teams, as per KPIs and SLA's agreed with clients
+ Ensure Onshore and Global Service center (GSC) teams are working as "One team" in a collaborative, consistent, stable and efficient manner.
+ Act as the escalation point for any Asia and MENAT GDTA BAU related matters managing clients, stakeholders and staff
+ Ensure alignment to MSS Operations and GDTA Objectives and vision in line with Global operating model
**Principal Accountabilities:**
**Impact on the Business**
+ Key role for the delivery of a cohesive service to clients and their investors.
+ Responsible for the management of service teams across multiple product lines.
+ Responsible for the management of a TA model that fulfills client expectations whilst achieving efficiency and control objectives.
+ Responsible for ensuring that new product, client or Group initiatives are supported and implemented in an efficient, controlled and scalable manner.
+ Ensure accuracy and quality in all aspects cash processing, reconciliations, AML controls in a manner
**Typical KPIs and Targets**
+ Consistent high level of support across the TA department to ensure quality end to end service.
+ Co-ordination with other business areas to ensure high quality customer service.
+ Proactive risk management approach in line with company standards.
**Leadership & Teamwork**
+ Alignment to the overall vision and objectives for GDTA globally and MSS Operations
+ Work with Global Service Centers (GSCs) as an extension of onshore teams and create an environment of one team
+ Ensure strong day-to-day management, ongoing cross training and development of people in the team.
+ Ensure succession plans in place and strong career development focus for all those within the team.
+ Continuous reinforcement of internal and external customer quality service focus amongst the team, whilst ensuring that service delivery is controlled, scalable and efficient.
+ Maintain a process of continual review of the department to enhance efficiency, reduce costs, improve controls and processes, advance automation.
**Typical KPIs and Targets**
+ Ongoing feedback and development of TA management team.
+ Responsible for right outcomes from GSCs by ensuring the operating model is optimum
+ Maintain strong service culture within the team.
+ Ensure high standard of training and competence of team members at various levels, managing any non-performance effectively
+ Develop commercial awareness amongst the management team.
+ Maintain strong ownership culture by the management team of the financials and business overall.
**Operational Effectiveness & Control**
+ Ensure procedures, client Operations guides and other internal supporting documentation is up to date.
+ Ensure that business practices and processes are regularly reviewed for adherence to procedures and FIMs.
+ Ensure robust MIS is in place to allow for review of departmental performance, trend analysis and optimum allocation of resources.
+ Use MIS to ensure that service and control levels are being maintained and any shortfalls or issues are being escalated and resolved timely to ensure that client's requirements are being met, errors are reduced and risk is managed.
+ Take a risk based approach where appropriate in achieving objectives and alignment within GDTA Operations globally
+ Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.
**Typical KPIs and Targets**
+ Ensure all procedures are documented and available for team members.
+ Ensure team member awareness and usage of group policies, regarding data protection, complaints, FIMs etc.
+ Audit points and issues addressed in a timely and appropriate manner.
+ Achieve satisfactory Audit with no repeat recommendations.
**Management of Risk:**
The jobholder will also continually reassess the operational, people and resilient risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.
**Observation of Internal Controls:**
The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
The jobholder will implement the Group compliance policy by containing compliance risk in liaison with the Local Compliance Officer. The term 'compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply.
This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators.
**Role Dimensions**
+ HK TA (other locations have local MSS Ops reporting lines) - 20-30
Guidance and Authority
+ The jobholder report functionally to the Global Head of Transfer Agency
**Headcount reporting to this role: 20**
**What you will need to succeed in the role:**
+ Significant experience in the financial services industry with solid and significant management experience.
+ Leadership ability to manage teams, clients and stakeholders will be key
+ Strong knowledge of Securities Services business with focus on Transfer Agency will be desired
+ Prior experience with working with offshore teams supporting a global operating model will be an advantage
+ Degree level education. Professional qualification or membership of a professional body relevant to the position.
+ Demonstration of control understanding and risk management approach.
+ Demonstration of strong industry knowledge is essential.
+ Strong inter-personal and decision making skills and the ability and vision to drive teams forward and lead from the front.
+ Strong communication skills with the ability to manage clients and stakeholders
+ Ability to drive change and laser focus on delivering tangible outcomes will be essential
**You'll achieve more at HSBC**
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Hybrid Worker
Date: 17 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Global Markets is part of our HSBC Corporate and Institutional Banking division, a markets-led, financing-focused business that provides investment and financial solutions. Our Markets business is one of the largest of its kind in the world. It combines sophisticated 24-hour global coverage with a detailed knowledge of local markets. Our services are offered both online and offline in 58 countries and territories. We specialise in foreign exchange, credits and rates, structured derivatives, equities and debt, equity and equity-linked capital markets.
We are currently seeking a high caliber professional to join our team as **Regional Head of GDTA Operations.**
**Why join us?**
Some careers open more doors than others. If you're looking for a career that will unlock new opportunities, join Securities Services and experience the possibilities. Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations. HSBC Markets and Securities Services (MSS) provides comprehensive global, regional and domestic fund services including fund administration, transfer Agency, global custody, corporate trust and loan agency and sub-custody settlement and services to the international asset management industry.
Securities Services provides an extensive and comprehensive Global Distribution Support and Transfer Agency (GDTA) product suite, underpinned by an established global operating model, servicing over 885,000 investors in 152 countries. The service covers full registrar and distributor support models as well as local client servicing and is targeted towards investment managers, distributors and investors globally with support across different time zones.
**The Opportunity:**
+ Responsible for the end-to-end management of the Transfer Agency BAU Operations across Asia and MENAT locations
+ Responsible for the complete delivery of services offered by the Operational Transfer Agency Teams, as per KPIs and SLA's agreed with clients
+ Ensure Onshore and Global Service center (GSC) teams are working as "One team" in a collaborative, consistent, stable and efficient manner.
+ Act as the escalation point for any Asia and MENAT GDTA BAU related matters managing clients, stakeholders and staff
+ Ensure alignment to MSS Operations and GDTA Objectives and vision in line with Global operating model
**Principal Accountabilities:**
**Impact on the Business**
+ Key role for the delivery of a cohesive service to clients and their investors.
+ Responsible for the management of service teams across multiple product lines.
+ Responsible for the management of a TA model that fulfills client expectations whilst achieving efficiency and control objectives.
+ Responsible for ensuring that new product, client or Group initiatives are supported and implemented in an efficient, controlled and scalable manner.
+ Ensure accuracy and quality in all aspects cash processing, reconciliations, AML controls in a manner
**Typical KPIs and Targets**
+ Consistent high level of support across the TA department to ensure quality end to end service.
+ Co-ordination with other business areas to ensure high quality customer service.
+ Proactive risk management approach in line with company standards.
**Leadership & Teamwork**
+ Alignment to the overall vision and objectives for GDTA globally and MSS Operations
+ Work with Global Service Centers (GSCs) as an extension of onshore teams and create an environment of one team
+ Ensure strong day-to-day management, ongoing cross training and development of people in the team.
+ Ensure succession plans in place and strong career development focus for all those within the team.
+ Continuous reinforcement of internal and external customer quality service focus amongst the team, whilst ensuring that service delivery is controlled, scalable and efficient.
+ Maintain a process of continual review of the department to enhance efficiency, reduce costs, improve controls and processes, advance automation.
**Typical KPIs and Targets**
+ Ongoing feedback and development of TA management team.
+ Responsible for right outcomes from GSCs by ensuring the operating model is optimum
+ Maintain strong service culture within the team.
+ Ensure high standard of training and competence of team members at various levels, managing any non-performance effectively
+ Develop commercial awareness amongst the management team.
+ Maintain strong ownership culture by the management team of the financials and business overall.
**Operational Effectiveness & Control**
+ Ensure procedures, client Operations guides and other internal supporting documentation is up to date.
+ Ensure that business practices and processes are regularly reviewed for adherence to procedures and FIMs.
+ Ensure robust MIS is in place to allow for review of departmental performance, trend analysis and optimum allocation of resources.
+ Use MIS to ensure that service and control levels are being maintained and any shortfalls or issues are being escalated and resolved timely to ensure that client's requirements are being met, errors are reduced and risk is managed.
+ Take a risk based approach where appropriate in achieving objectives and alignment within GDTA Operations globally
+ Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.
**Typical KPIs and Targets**
+ Ensure all procedures are documented and available for team members.
+ Ensure team member awareness and usage of group policies, regarding data protection, complaints, FIMs etc.
+ Audit points and issues addressed in a timely and appropriate manner.
+ Achieve satisfactory Audit with no repeat recommendations.
**Management of Risk:**
The jobholder will also continually reassess the operational, people and resilient risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.
**Observation of Internal Controls:**
The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
The jobholder will implement the Group compliance policy by containing compliance risk in liaison with the Local Compliance Officer. The term 'compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply.
This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators.
**Role Dimensions**
+ HK TA (other locations have local MSS Ops reporting lines) - 20-30
Guidance and Authority
+ The jobholder report functionally to the Global Head of Transfer Agency
**Headcount reporting to this role: 20**
**What you will need to succeed in the role:**
+ Significant experience in the financial services industry with solid and significant management experience.
+ Leadership ability to manage teams, clients and stakeholders will be key
+ Strong knowledge of Securities Services business with focus on Transfer Agency will be desired
+ Prior experience with working with offshore teams supporting a global operating model will be an advantage
+ Degree level education. Professional qualification or membership of a professional body relevant to the position.
+ Demonstration of control understanding and risk management approach.
+ Demonstration of strong industry knowledge is essential.
+ Strong inter-personal and decision making skills and the ability and vision to drive teams forward and lead from the front.
+ Strong communication skills with the ability to manage clients and stakeholders
+ Ability to drive change and laser focus on delivering tangible outcomes will be essential
**You'll achieve more at HSBC**
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Is this job a match or a miss?
Apply Now
7
Job Description
**The opportunity**
GWAM Asia Technology develops and supports technology solutions for the GWAM business in Asia across asset management, wealth, retirement, operations, and shared technology services. The team works closely with Global GWAM, Asia Segment, ETS, Data, Risk, Security, Operations, and market technology teams to support business growth, operational resilience, technology modernization, and effective day-to-day technology support across the region.
This position is a senior technology strategy, architecture, and operations technology leadership role for Asia. The incumbent serves as the Chief Architect for GWAM Asia, ensuring regional technology direction is aligned with global strategy, enterprise architecture standards, and local market priorities. The role leads architecture governance through the Local Architecture Review Board (LARB), promotes responsible and practical AI adoption, shapes shared technology service capabilities that can be leveraged consistently across Asia, and may continue to oversee Asia operations technology capabilities. The position requires strong technical judgement, strategic thinking, operational discipline, and the ability to influence senior stakeholders, architects, delivery teams, operations partners, global partners, and market leaders without relying only on formal authority.
**Responsibilities:**
+ Lead the definition and execution of the Asia technology strategy, ensuring alignment with Global GWAM, enterprise technology direction, and market business priorities.
+ Serve as the Chief Architect for GWAM Asia, providing architectural leadership across applications, platforms, data, integration, cloud, AI, and shared technology capabilities.
+ Lead the Local Architecture Review Board (LARB), ensuring technology decisions are well governed, risk-aware, scalable, reusable, and aligned with approved enterprise standards and patterns.
+ Promote AI adoption across Asia by identifying practical use cases, encouraging experimentation, supporting responsible AI governance, and helping teams embed AI, AI-enabled applications, and agent-based solutions into business and technology workflows.
+ Drive the development of shared technology service capabilities for Asia, including common platforms, reusable components, engineering patterns, and operational capabilities that improve consistency, resilience, and efficiency.
+ Provide oversight for Asia operations technology capabilities where applicable, ensuring operational stability, service effectiveness, resilience, and alignment with broader technology strategy and architecture direction.
+ Influence senior business and technology stakeholders across markets to simplify architecture, reduce duplication, improve technology reuse, and accelerate delivery of strategic outcomes.
**Individual Accountabilities:**
+ Own and steward the Asia technology architecture roadmap, ensuring it supports business strategy, enterprise standards, and market-specific priorities.
+ Lead architecture governance through LARB, including review of major initiatives, approval of solution direction, management of architectural risks, and escalation of key decisions where required.
+ Drive adoption of AI and emerging technologies in a practical, responsible, and value-focused way, ensuring appropriate controls, human oversight, and measurable business outcomes.
+ Define and promote reusable shared technology capabilities across Asia, reducing duplication and enabling scalable delivery across markets and business lines.
+ Provide ongoing oversight of Asia operations technology capabilities, balancing strategic modernization with service stability, operational resilience, production effectiveness, and business continuity.
+ Act as a trusted advisor to senior stakeholders on technology strategy, architecture trade-offs, platform choices, risk implications, and investment priorities.
**Key Shared Accountabilities:**
+ Collaborate with global technology, data, security, and infrastructure teams to align Asia initiatives with enterprise technology strategy, approved architecture patterns, and responsible AI governance.
+ Work with market technology teams and delivery squads to embed architecture discipline early in planning and delivery, improving solution quality and reducing rework.
+ Partner with operations stakeholders and market technology teams to ensure Asia operations technology remains reliable, scalable, and aligned with business priorities, regulatory expectations, and regional technology direction.
+ Work closely with the data team to align data architecture, data governance, analytics, and AI-ready data capabilities with Asia technology strategy and enterprise standards.
+ Partner with business leaders to identify where AI, automation, shared platforms, and architecture simplification can improve productivity, client experience, resilience, and speed to market.
+ Contribute to the development of future-ready technology talent across Asia by coaching architects and technology leaders, encouraging innovation, and building confidence in AI-enabled ways of working.
**What motivates you?**
+ You obsess about customers, listen, engage and act for their benefit.
+ You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
+ You thrive in teams and enjoy getting things done together.
+ You take ownership and build solutions, focusing on what matters.
+ You do what is right, work with integrity and speak up.
+ You share your humanity, helping us build a diverse and inclusive work environment for everyone.
**What are we looking for?**
+ University degree in a relevant discipline such as Computer Science, Engineering, Information Systems, or equivalent practical experience.
+ Strong architecture experience across enterprise architecture, solution architecture, application architecture, data, integration, cloud, security, and modern engineering practices.
+ Strong passion for AI and emerging technology, with the ability to translate AI concepts into practical business and technology outcomes.
+ Proven track record of applying AI in real business or technology contexts, including experience with AI application delivery, agent deployment, or AI-enabled workflow transformation.
+ Strong knowledge of SDLC in the AI development era, including AI-assisted engineering, model and agent lifecycle considerations, responsible AI controls, testing, monitoring, change management, and production readiness.
+ Demonstrated ability to lead architecture governance forums and make balanced decisions across business value, technology fit, risk, cost, scalability, and operational resilience.
+ Strong understanding of shared technology services, reusable platforms, engineering standards, and operating models across multiple markets or business lines.
+ Excellent stakeholder management, communication, facilitation, and influencing skills, including the ability to work effectively with senior leaders, architects, engineers, risk partners, and business stakeholders.
+ Strong soft skills, including collaboration, conflict resolution, negotiation, active listening, storytelling, and the ability to bring people with different priorities toward a common direction.
+ Strategic thinker with the ability to connect global direction, regional priorities, and local market realities into a clear and practical technology roadmap.
+ Inquisitive, pragmatic, and outcome-focused, with a continuous improvement mindset and the confidence to challenge the status quo constructively.
**What can we offer you?**
+ A competitive salary and benefits packages.
+ A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
+ A focus on growing your career path with us.
+ Flexible work policies and strong work-life balance.
+ Professional development and leadership opportunities.
**Our commitment to you**
+ Values-first cultureWe lead with our Values every day and bring them to life together.
+ Boundless opportunityWe create opportunities to learn and grow at every stage of your career.
+ Continuous innovationWe invite you to help redefine the future of financial services.
+ Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.
+ Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.
**マニュライフとジョン・ハンコックについて**
マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 lをご覧ください。
**マニュライフは機会均等を是とする雇用主です**
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 までご連絡をお願いします。
**Working Arrangement**
ハイブリッド勤務
GWAM Asia Technology develops and supports technology solutions for the GWAM business in Asia across asset management, wealth, retirement, operations, and shared technology services. The team works closely with Global GWAM, Asia Segment, ETS, Data, Risk, Security, Operations, and market technology teams to support business growth, operational resilience, technology modernization, and effective day-to-day technology support across the region.
This position is a senior technology strategy, architecture, and operations technology leadership role for Asia. The incumbent serves as the Chief Architect for GWAM Asia, ensuring regional technology direction is aligned with global strategy, enterprise architecture standards, and local market priorities. The role leads architecture governance through the Local Architecture Review Board (LARB), promotes responsible and practical AI adoption, shapes shared technology service capabilities that can be leveraged consistently across Asia, and may continue to oversee Asia operations technology capabilities. The position requires strong technical judgement, strategic thinking, operational discipline, and the ability to influence senior stakeholders, architects, delivery teams, operations partners, global partners, and market leaders without relying only on formal authority.
**Responsibilities:**
+ Lead the definition and execution of the Asia technology strategy, ensuring alignment with Global GWAM, enterprise technology direction, and market business priorities.
+ Serve as the Chief Architect for GWAM Asia, providing architectural leadership across applications, platforms, data, integration, cloud, AI, and shared technology capabilities.
+ Lead the Local Architecture Review Board (LARB), ensuring technology decisions are well governed, risk-aware, scalable, reusable, and aligned with approved enterprise standards and patterns.
+ Promote AI adoption across Asia by identifying practical use cases, encouraging experimentation, supporting responsible AI governance, and helping teams embed AI, AI-enabled applications, and agent-based solutions into business and technology workflows.
+ Drive the development of shared technology service capabilities for Asia, including common platforms, reusable components, engineering patterns, and operational capabilities that improve consistency, resilience, and efficiency.
+ Provide oversight for Asia operations technology capabilities where applicable, ensuring operational stability, service effectiveness, resilience, and alignment with broader technology strategy and architecture direction.
+ Influence senior business and technology stakeholders across markets to simplify architecture, reduce duplication, improve technology reuse, and accelerate delivery of strategic outcomes.
**Individual Accountabilities:**
+ Own and steward the Asia technology architecture roadmap, ensuring it supports business strategy, enterprise standards, and market-specific priorities.
+ Lead architecture governance through LARB, including review of major initiatives, approval of solution direction, management of architectural risks, and escalation of key decisions where required.
+ Drive adoption of AI and emerging technologies in a practical, responsible, and value-focused way, ensuring appropriate controls, human oversight, and measurable business outcomes.
+ Define and promote reusable shared technology capabilities across Asia, reducing duplication and enabling scalable delivery across markets and business lines.
+ Provide ongoing oversight of Asia operations technology capabilities, balancing strategic modernization with service stability, operational resilience, production effectiveness, and business continuity.
+ Act as a trusted advisor to senior stakeholders on technology strategy, architecture trade-offs, platform choices, risk implications, and investment priorities.
**Key Shared Accountabilities:**
+ Collaborate with global technology, data, security, and infrastructure teams to align Asia initiatives with enterprise technology strategy, approved architecture patterns, and responsible AI governance.
+ Work with market technology teams and delivery squads to embed architecture discipline early in planning and delivery, improving solution quality and reducing rework.
+ Partner with operations stakeholders and market technology teams to ensure Asia operations technology remains reliable, scalable, and aligned with business priorities, regulatory expectations, and regional technology direction.
+ Work closely with the data team to align data architecture, data governance, analytics, and AI-ready data capabilities with Asia technology strategy and enterprise standards.
+ Partner with business leaders to identify where AI, automation, shared platforms, and architecture simplification can improve productivity, client experience, resilience, and speed to market.
+ Contribute to the development of future-ready technology talent across Asia by coaching architects and technology leaders, encouraging innovation, and building confidence in AI-enabled ways of working.
**What motivates you?**
+ You obsess about customers, listen, engage and act for their benefit.
+ You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
+ You thrive in teams and enjoy getting things done together.
+ You take ownership and build solutions, focusing on what matters.
+ You do what is right, work with integrity and speak up.
+ You share your humanity, helping us build a diverse and inclusive work environment for everyone.
**What are we looking for?**
+ University degree in a relevant discipline such as Computer Science, Engineering, Information Systems, or equivalent practical experience.
+ Strong architecture experience across enterprise architecture, solution architecture, application architecture, data, integration, cloud, security, and modern engineering practices.
+ Strong passion for AI and emerging technology, with the ability to translate AI concepts into practical business and technology outcomes.
+ Proven track record of applying AI in real business or technology contexts, including experience with AI application delivery, agent deployment, or AI-enabled workflow transformation.
+ Strong knowledge of SDLC in the AI development era, including AI-assisted engineering, model and agent lifecycle considerations, responsible AI controls, testing, monitoring, change management, and production readiness.
+ Demonstrated ability to lead architecture governance forums and make balanced decisions across business value, technology fit, risk, cost, scalability, and operational resilience.
+ Strong understanding of shared technology services, reusable platforms, engineering standards, and operating models across multiple markets or business lines.
+ Excellent stakeholder management, communication, facilitation, and influencing skills, including the ability to work effectively with senior leaders, architects, engineers, risk partners, and business stakeholders.
+ Strong soft skills, including collaboration, conflict resolution, negotiation, active listening, storytelling, and the ability to bring people with different priorities toward a common direction.
+ Strategic thinker with the ability to connect global direction, regional priorities, and local market realities into a clear and practical technology roadmap.
+ Inquisitive, pragmatic, and outcome-focused, with a continuous improvement mindset and the confidence to challenge the status quo constructively.
**What can we offer you?**
+ A competitive salary and benefits packages.
+ A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
+ A focus on growing your career path with us.
+ Flexible work policies and strong work-life balance.
+ Professional development and leadership opportunities.
**Our commitment to you**
+ Values-first cultureWe lead with our Values every day and bring them to life together.
+ Boundless opportunityWe create opportunities to learn and grow at every stage of your career.
+ Continuous innovationWe invite you to help redefine the future of financial services.
+ Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.
+ Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.
**マニュライフとジョン・ハンコックについて**
マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 lをご覧ください。
**マニュライフは機会均等を是とする雇用主です**
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 までご連絡をお願いします。
**Working Arrangement**
ハイブリッド勤務
Is this job a match or a miss?
Apply Now
8
Job Description
The Director of Operations Excellence, Asia, is responsible for supporting the Head of Operations Excellence in defining and upholding rigorous operational standards, streamlining core processes, and embedding continuous improvement throughout Manulife's Asian market operations. This role employs Lean Six Sigma approaches, data-driven insights, and a range of automation solutions (e.g., PowerApps, AI) to ensure reliable, efficient operating models. The position works in close partnership with dedicated transformation and innovation teams, providing comprehensive operational designs, analytics, and recommended practices to help achieve outstanding client service, top-tier quality, and stable long-term growth.
The successful candidate will partner closely with the Head of Operations Excellence to deliver against Asia and Global Operations transformation strategies across all markets. The Director will collaborate with Country Operations, technology, regional partners, marketing, distribution, etc., as needed.
**Position Responsibilities:**
**Strategy and Governance**
+ Support the Head of Operations Excellence in shaping the Operations Excellence plan to align with both overarching global targets and specific regional requirements.
+ Assist in implementing governance structures for assessing high-priority improvement programs, ensuring senior-level sponsorship and clear accountability.
**Process Optimization and Standardization**
+ Conduct in-depth reviews of end-to-end processes (e.g., underwriting, policy administration, claims) to identify inefficiencies and boost cost-effectiveness.
+ Apply Lean Six Sigma methodologies to streamline workflows, maintaining compliance with local regulations while ensuring regional consistency.
+ Assist in developing, refining, and endorsing best-practice operating models, providing expert guidance to field teams.
**Collaboration with Transformation and Innovation Teams**
+ Act as a key source of operational insights and proven techniques that support transformation and innovation efforts.
+ Offer process designs and recommendations while transformation initiatives progress, minimizing potential disruptions to existing operations.
+ Provide feedback on pilot programs and new technologies to help adapt successful solutions for broader rollouts across multiple markets.
**Digital Tools and Automation**
+ Support the Head of Operations Excellence in directing the adoption of automation platforms-such as PowerApps, IDP, and AI-to decrease manual work and enhance Straight-Through Processing.
+ Collaborate with IT and data analytics groups to evaluate the impact of these tools, broadening their use where they deliver clear value.
**Building Capabilities and Implementation Frameworks**
+ Assist in designing and delivering training to strengthen operational excellence competencies among local market teams.
+ Support the establishment and maintenance of robust implementation processes for performance reviews, ensuring consistent application across all markets.
+ Provide continual support and coaching to local leadership, fostering a culture of data-informed improvement and accountability.
**Performance Measurement and Continuous Improvement**
+ Support the Head of Operations Excellence in using benefit realization assessments to confirm gains, guide subsequent enhancements, and keep senior leaders informed.
+ Encourage a culture of ongoing optimization by promoting evidence-based decision-making and iterative refinements to processes.
**Coordination and Execution**
+ Review progress of identified improvements with country teams, addressing any delays and issues, providing support for remediation or escalation as needed.
+ Review implementation progress and delivery expectations with countries, offering deep dives and suggestions to enhance straight-through processing with a focus on customer-driven outcomes.
+ Support monthly reporting of initiatives to regional and global partners and committees.
+ Maintain a repository of all undertaken process reviews and track/report progress.
**Reporting and Tracking**
+ Support monthly reporting of initiatives to regional and global partners and committees.
+ Maintain a repository of all undertaken process reviews and track/report progress.
**Support and Backup**
+ Provide support and backup to regional Operations, Innovation, Transformation, and Performance team.
**Individual Accountabilities**
+ Strategic Planning: Assist in developing and owning the strategic roadmap for operations excellence.
+ Process Improvement: Support process improvement projects and ensure timely execution with desired outcomes.
+ Technology Implementation: Assist in the evaluation and adoption of new technologies that drive operational efficiencies.
+ Team Development: Support the mentoring and development of local operations teams, fostering a culture of continuous learning and improvement.
**Shared Accountabilities**
+ Cross-Functional Collaboration: Work collaboratively with other department heads and senior leadership to ensure alignment of transformation initiatives with overall business goals.
+ Change Management: Partner with relevant departments to create and implement effective change management strategies.
+ Stakeholder Communication: Collaborate with relevant departments to ensure clear and consistent messaging around transformation initiatives.
**Problems / Challenges**
+ Change management: Overcome resistance to new technologies or processes. Develop and implement effective change management strategies to ensure smooth transitions.
+ Resource Constraints: Prioritize initiatives and manage limited resources, including budget, time, and personnel, to successfully execute transformation initiatives.
+ Complexity: Manage the complexity and scope of large-scale transformation projects that may span multiple departments and functions.
+ Alignment Across Departments: Ensure cross-functional alignment and collaboration, addressing potential conflicts or misalignments that may arise during projects.
+ Data Management: Address challenges related to data quality, accessibility, and integration across systems.
**Competencies/Knowledge**
+ Familiarity with scaled agile practices.
+ Prioritizes short-term process goals while keeping a broader organizational perspective.
+ Performance-Driven: Demonstrates a solid track record of achieving operational efficiencies and heightening service standards.
+ Facilitator of Change: Adept at implementing large-scale initiatives across multiple territories.
+ Analytically Minded: Utilizes robust data and metrics to guide operational decisions and maintain accountability.
+ Obsessed with the customer; ability to drive value, working backward from the customer.
+ An entrepreneurial spirit and comfort working within a rapidly changing environment and able to take sensible risks and decide to continue or discontinue direction based on data.
+ Exposure and experience in such areas as strategy planning, agile, project management principles, lean and systems thinking, and change management.
+ Demonstrated success at senior cross-functional project delivery involving cross-functional teams, stakeholders, and business functions.
+ Exceptional communications judgment and the ability to communicate effectively at all levels with both technical and non-technical stakeholders.
+ Confident presentation and facilitation skills and strong interpersonal and leadership skills to facilitate working with senior management at all levels
**Required Qualifications:**
+ At least 8-10 years in operations, process excellence, or a similar leadership capacity within insurance or financial services.
+ A master's degree in Business, Operations Management, or a related field is preferred.
+ Lean Six Sigma Black Belt; additional credentials (e.g., PMP, Agile) are advantageous.
+ Extensive expertise in life and health insurance processes, products, and varying regulatory considerations across Asia.
+ Demonstrated success in refining underwriting, policy handling, and claims processes.
+ Familiarity with automation technologies (PowerApps, AI) and data analysis tools used for performance tracking and improvement.
+ Capability to assess emerging technologies and integrate them effectively to optimize operational outcomes.
+ Strong influence and communication skills when coordinating with senior executives and cross-functional teams in a culturally diverse, matrixed environment.
+ Skilled at presenting complex material clearly and securing support from varied audiences.
+ Proven ability to manage intricate, multi-market environments in Asia
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**マニュライフとジョン・ハンコックについて**
マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 lをご覧ください。
**マニュライフは機会均等を是とする雇用主です**
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 までご連絡をお願いします。
**Working Arrangement**
ハイブリッド勤務
The successful candidate will partner closely with the Head of Operations Excellence to deliver against Asia and Global Operations transformation strategies across all markets. The Director will collaborate with Country Operations, technology, regional partners, marketing, distribution, etc., as needed.
**Position Responsibilities:**
**Strategy and Governance**
+ Support the Head of Operations Excellence in shaping the Operations Excellence plan to align with both overarching global targets and specific regional requirements.
+ Assist in implementing governance structures for assessing high-priority improvement programs, ensuring senior-level sponsorship and clear accountability.
**Process Optimization and Standardization**
+ Conduct in-depth reviews of end-to-end processes (e.g., underwriting, policy administration, claims) to identify inefficiencies and boost cost-effectiveness.
+ Apply Lean Six Sigma methodologies to streamline workflows, maintaining compliance with local regulations while ensuring regional consistency.
+ Assist in developing, refining, and endorsing best-practice operating models, providing expert guidance to field teams.
**Collaboration with Transformation and Innovation Teams**
+ Act as a key source of operational insights and proven techniques that support transformation and innovation efforts.
+ Offer process designs and recommendations while transformation initiatives progress, minimizing potential disruptions to existing operations.
+ Provide feedback on pilot programs and new technologies to help adapt successful solutions for broader rollouts across multiple markets.
**Digital Tools and Automation**
+ Support the Head of Operations Excellence in directing the adoption of automation platforms-such as PowerApps, IDP, and AI-to decrease manual work and enhance Straight-Through Processing.
+ Collaborate with IT and data analytics groups to evaluate the impact of these tools, broadening their use where they deliver clear value.
**Building Capabilities and Implementation Frameworks**
+ Assist in designing and delivering training to strengthen operational excellence competencies among local market teams.
+ Support the establishment and maintenance of robust implementation processes for performance reviews, ensuring consistent application across all markets.
+ Provide continual support and coaching to local leadership, fostering a culture of data-informed improvement and accountability.
**Performance Measurement and Continuous Improvement**
+ Support the Head of Operations Excellence in using benefit realization assessments to confirm gains, guide subsequent enhancements, and keep senior leaders informed.
+ Encourage a culture of ongoing optimization by promoting evidence-based decision-making and iterative refinements to processes.
**Coordination and Execution**
+ Review progress of identified improvements with country teams, addressing any delays and issues, providing support for remediation or escalation as needed.
+ Review implementation progress and delivery expectations with countries, offering deep dives and suggestions to enhance straight-through processing with a focus on customer-driven outcomes.
+ Support monthly reporting of initiatives to regional and global partners and committees.
+ Maintain a repository of all undertaken process reviews and track/report progress.
**Reporting and Tracking**
+ Support monthly reporting of initiatives to regional and global partners and committees.
+ Maintain a repository of all undertaken process reviews and track/report progress.
**Support and Backup**
+ Provide support and backup to regional Operations, Innovation, Transformation, and Performance team.
**Individual Accountabilities**
+ Strategic Planning: Assist in developing and owning the strategic roadmap for operations excellence.
+ Process Improvement: Support process improvement projects and ensure timely execution with desired outcomes.
+ Technology Implementation: Assist in the evaluation and adoption of new technologies that drive operational efficiencies.
+ Team Development: Support the mentoring and development of local operations teams, fostering a culture of continuous learning and improvement.
**Shared Accountabilities**
+ Cross-Functional Collaboration: Work collaboratively with other department heads and senior leadership to ensure alignment of transformation initiatives with overall business goals.
+ Change Management: Partner with relevant departments to create and implement effective change management strategies.
+ Stakeholder Communication: Collaborate with relevant departments to ensure clear and consistent messaging around transformation initiatives.
**Problems / Challenges**
+ Change management: Overcome resistance to new technologies or processes. Develop and implement effective change management strategies to ensure smooth transitions.
+ Resource Constraints: Prioritize initiatives and manage limited resources, including budget, time, and personnel, to successfully execute transformation initiatives.
+ Complexity: Manage the complexity and scope of large-scale transformation projects that may span multiple departments and functions.
+ Alignment Across Departments: Ensure cross-functional alignment and collaboration, addressing potential conflicts or misalignments that may arise during projects.
+ Data Management: Address challenges related to data quality, accessibility, and integration across systems.
**Competencies/Knowledge**
+ Familiarity with scaled agile practices.
+ Prioritizes short-term process goals while keeping a broader organizational perspective.
+ Performance-Driven: Demonstrates a solid track record of achieving operational efficiencies and heightening service standards.
+ Facilitator of Change: Adept at implementing large-scale initiatives across multiple territories.
+ Analytically Minded: Utilizes robust data and metrics to guide operational decisions and maintain accountability.
+ Obsessed with the customer; ability to drive value, working backward from the customer.
+ An entrepreneurial spirit and comfort working within a rapidly changing environment and able to take sensible risks and decide to continue or discontinue direction based on data.
+ Exposure and experience in such areas as strategy planning, agile, project management principles, lean and systems thinking, and change management.
+ Demonstrated success at senior cross-functional project delivery involving cross-functional teams, stakeholders, and business functions.
+ Exceptional communications judgment and the ability to communicate effectively at all levels with both technical and non-technical stakeholders.
+ Confident presentation and facilitation skills and strong interpersonal and leadership skills to facilitate working with senior management at all levels
**Required Qualifications:**
+ At least 8-10 years in operations, process excellence, or a similar leadership capacity within insurance or financial services.
+ A master's degree in Business, Operations Management, or a related field is preferred.
+ Lean Six Sigma Black Belt; additional credentials (e.g., PMP, Agile) are advantageous.
+ Extensive expertise in life and health insurance processes, products, and varying regulatory considerations across Asia.
+ Demonstrated success in refining underwriting, policy handling, and claims processes.
+ Familiarity with automation technologies (PowerApps, AI) and data analysis tools used for performance tracking and improvement.
+ Capability to assess emerging technologies and integrate them effectively to optimize operational outcomes.
+ Strong influence and communication skills when coordinating with senior executives and cross-functional teams in a culturally diverse, matrixed environment.
+ Skilled at presenting complex material clearly and securing support from varied audiences.
+ Proven ability to manage intricate, multi-market environments in Asia
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**マニュライフとジョン・ハンコックについて**
マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 lをご覧ください。
**マニュライフは機会均等を是とする雇用主です**
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 までご連絡をお願いします。
**Working Arrangement**
ハイブリッド勤務
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