31 Database Operations jobs in Hong Kong

2 weeks ago Be among the first 25 applicants

• Data Operations & Governance: Own the accuracy, reliability, and structure of product and user-event data through robust governance practices; Define and enforce standards for event tracking, data schemas, and documentation across teams; Conduct regular audits, validation checks, and coordinate instrumentation changes with engineering and product teams
• Data Pipeline Development & Maintenance: Build and maintain scalable, observable data pipelines using tools like dbt, Airflow, or similar frameworks; Monitor pipeline health, implement alerting systems, and resolve data issues with root cause analysis; Optimize pipeline performance and ensure high availability of core datasets for analytics and reporting
• Internal Tooling & Automation: Develop and maintain internal data tools, utilities, and dashboards using SQL, Python, and lightweight web technologies; Automate workflows to reduce manual reporting and improve operational efficiency for data stakeholders; Create reusable data models that support fast iteration and confident self-service analysis
• Competitive Intelligence & Data Collection: Operate and enhance data scraping workflows to collect structured information on competitors, pricing, and market trends; Ensure scraping systems are stable, maintainable, and compliant with data privacy and ethical standards
  

Responsibilities:

• Data Operations & Governance: Own the accuracy, reliability, and structure of product and user-event data through robust governance practices; Define and enforce standards for event tracking, data schemas, and documentation across teams; Conduct regular audits, validation checks, and coordinate instrumentation changes with engineering and product teams
• Data Pipeline Development & Maintenance: Build and maintain scalable, observable data pipelines using tools like dbt, Airflow, or similar frameworks; Monitor pipeline health, implement alerting systems, and resolve data issues with root cause analysis; Optimize pipeline performance and ensure high availability of core datasets for analytics and reporting
• Internal Tooling & Automation: Develop and maintain internal data tools, utilities, and dashboards using SQL, Python, and lightweight web technologies; Automate workflows to reduce manual reporting and improve operational efficiency for data stakeholders; Create reusable data models that support fast iteration and confident self-service analysis
• Competitive Intelligence & Data Collection: Operate and enhance data scraping workflows to collect structured information on competitors, pricing, and market trends; Ensure scraping systems are stable, maintainable, and compliant with data privacy and ethical standards
  

• Engineering Foundation: Strong SQL and working proficiency in Python or JavaScript for building and maintaining data infrastructure; Experience with modern data engineering tools (e.g., dbt, Airflow, Fivetran, Dagster); Familiarity with version control (Git), code modularization, and documentation practices
• Data Quality & Governance Experience: Track record designing or maintaining data governance practices in product analytics environments (e.g., Segment, GA4, Mixpanel); Comfortable building QA checks, anomaly detection, and data validation processes; Familiarity with data governance education and data governance related stakeholder management
• Operational Mindset: Comfortable being on point for data issues, debugging pipeline failures, and ensuring continuity in reporting and dashboards; Ability to set up alerting/logging mechanisms to proactively detect and respond to data problems
• Collaboration & Communication: Strong written and verbal communication skills to align with product, engineering, and business teams; Able to translate business questions into engineering requirements and technical work into stakeholder-friendly language
• Preferred Qualifications: Prior experience / knowledge on data science / machine learning; Prior experience on hands-on data engineering; Understanding of data operation & governance in analytics workflows; Experience supporting data for experimentation or A/B testing pipelines
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Engineering and Information Technology

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Wan Chai District, Hong Kong SAR 1 month ago

Central, Hong Kong SAR SGD800.00-SGD1,200.00 3 months ago

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Join to apply for the Data Center Operations Engineer role at Interactive Brokers

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2 weeks ago Be among the first 25 applicants

Join to apply for the Data Center Operations Engineer role at Interactive Brokers

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Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Data Center Operations Engineer

We have the following full-time job opening for a professional, motivated and technologically oriented candidate:

Job Description & Responsibilities

This role will require the candidate to manage and maintain our Singapore data center. Coordinating hardware installations, repairs, shipments and all other IT related requests from our Network, Linux and Windows teams, will be amongst the top responsibilities.

Additionally, the candidate will need to manage all technical spaces as well as assist with all IT related requests in our Singapore office.

Additional Responsibilities Include

• Physical Security and Building Management
• Management of projects regarding construction/expansions
• Infrastructure documentation and contract management
• Work in a corporate group to further develop group wide standards
• Workplace Management
• Coordinate workplace setups, moves and transfers
• Keep floor plans and other office documentation up to date
  
  

• 3-5 years' experience in an IT related field
• Bachelor’s degree in information system or related field preferred
• Strong organizational skills as well as ability to multitask
• Good command of English. Cantonese and/or Mandarin a plus.
  
  

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits, including medical, dental, specialist and in-patient
• Competitive package of Annual Leave
• Daily lunch is ordered in-house with a fully stocked kitchen
• Modern offices with multi-monitor setups
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence
• Hybrid work arrangement role permitting

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology

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Kwai Tsing District, Hong Kong SAR 2 weeks ago

Islands District, Hong Kong SAR 8 months ago

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2 weeks ago Be among the first 25 applicants

Join to apply for the Data Center Operations Engineer role at Interactive Brokers

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Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
Data Center Operations Engineer
We have the following full-time job opening for a professional, motivated and technologically oriented candidate:
Job Description & Responsibilities
This role will require the candidate to manage and maintain our Singapore data center. Coordinating hardware installations, repairs, shipments and all other IT related requests from our Network, Linux and Windows teams, will be amongst the top responsibilities.
Additionally, the candidate will need to manage all technical spaces as well as assist with all IT related requests in our Singapore office.
Additional Responsibilities Include

• Physical Security and Building Management
• Management of projects regarding construction/expansions
• Infrastructure documentation and contract management
• Work in a corporate group to further develop group wide standards
• Workplace Management
• Coordinate workplace setups, moves and transfers
• Keep floor plans and other office documentation up to date
  

• 3-5 years' experience in an IT related field
• Bachelor’s degree in information system or related field preferred
• Strong organizational skills as well as ability to multitask
• Good command of English. Cantonese and/or Mandarin a plus.
  

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits, including medical, dental, specialist and in-patient
• Competitive package of Annual Leave
• Daily lunch is ordered in-house with a fully stocked kitchen
• Modern offices with multi-monitor setups
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence
• Hybrid work arrangement role permitting

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at Interactive Brokers by 2x

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Kwai Tsing District, Hong Kong SAR 2 weeks ago

Islands District, Hong Kong SAR 8 months ago

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Join to apply for the Lead, Data Centre Operations - Hong Kong role at Standard Chartered

2 months ago Be among the first 25 applicants

Join to apply for the Lead, Data Centre Operations - Hong Kong role at Standard Chartered

Get AI-powered advice on this job and more exclusive features.

• To provide leadership, direction, and continuous improvement for all aspects of Data Centre Operations for the sites responsible (two Global Data Centres in Hong Kong).
• Ensuring that business requirements are met efficiently and in a timely fashion whilst ensuring compliance with the best practice for Data Centre operations, standards, policies, strategy, risk, and principles.
  
  

• To provide leadership, direction, and continuous improvement for all aspects of Data Centre Operations for the sites responsible (two Global Data Centres in Hong Kong).
• Ensuring that business requirements are met efficiently and in a timely fashion whilst ensuring compliance with the best practice for Data Centre operations, standards, policies, strategy, risk, and principles.
  
  

• To govern and oversee the Data Centre Operations of the two critical facilities in Hong Kong
• Responsible for the planning and delivery of all supporting physical infrastructure, logistics, and the resources required to meet anticipated growth
• Assist in implementing the service management methodologies including incident, problem, change and capacity management within our SLA commitments
• To work closely with the local country managers and the asset management teams to improve data quality and eliminate the gaps
• As part of service management, drive the Colocation vendors for continuous improvement and ensure the facilities are governed to ensure they are maintained to the required standard
• Lead various projects and programs as needed to drive long-term objectives for the domain and beyond
• Track the maintenance activities are conducted on the infrastructure on a periodical basis and established business continuity management practices are followed
• End to End responsibly of the Data Centre Infrastructure Management solution and compliance
  
  

• Identify process breakdowns across organizational workflows and implement solutions that improve effectiveness, improve processes continuously
• Work with the regional security teams to implement the physical security, media disposal and Pipeline, Procurement and provisioning process
• Identify the process areas that can be automated to yield cost saves and increase the efficiency in process across the function
• Drive the capacity management and review the utilization of sites with focus on sustainability
  
  

• Setup and coach staff to prepare for future with clear directions, monitor job descriptions and objectives
• Identify and invest in talent to ensure the critical functions are skilled and qualified to perform the role
• Lead by example to build an operational culture bind by values within and across the wider organisation
• Drive efficiency and provide continuous feedback to ensure rewards are in line with the performance
  
  

• Management of risk and control requirements covering internal and external audit engagements
• Govern and oversee the regulatory inspections across the estate responsible
• Take measures with focus on risk avoidance and channel risk remediation timely
• As need arise, act promptly on known risk and control weakness that surface through the journey
• Understanding of Operational Risk Framework and awareness to implement procedural changes
  
  

• Manage and thrive to maintain the Control Design Effectiveness (CDE) and Control Operating Effectiveness (COE) of risk controls across the Data Centre sites with discipline
• Maintain a culture of safety, security and compliance in all aspects of data centre operations
• Enable local country managers for risk awareness and strong mitigation plans to minimize / eliminate
  
  

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
  
  

• Head of Platform, Networks and Storage Services
• Head of Property
• Head of Security
• Country Technology Management
• Data Centre Colocation vendors
• Group Internal Audit
  
  

• Embed Here for good and Group’s brand and values in Hong Kong Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
  
  

• Education Bachelor or Masters in Computer Engineering
• Training Data Centre Design, Management and Professional
• Certifications Data Centres Management related certifications
  
  

• Data Centre Management
• Data Centre Operations
• Data Centre Facilities Management
• Data Centre Risk Management
• IT Asset Management
  
  

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

• Seniority level Director

• Employment type Full-time

• Job function Information Technology
• Industries Banking

Referrals increase your chances of interviewing at Standard Chartered by 2x

Get notified about new Data Specialist jobs in Kwun Tong District, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥30,000.00-CN¥0,000.00 1 year ago

Shenzhen, Guangdong, China CN ,000.00-CN 0,000.00 1 year ago

Islands District, Hong Kong SAR 6 months ago

Kwai Tsing District, Hong Kong SAR 2 weeks ago

Shenzhen, Guangdong, China CN¥1 000.00-CN 8,000.00 1 year ago

Shenzhen, Guangdong, China CN 0,000.00-CN 0,000.00 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Lead, Data Centre Operations - Hong Kong role at Standard Chartered

2 months ago Be among the first 25 applicants

Join to apply for the Lead, Data Centre Operations - Hong Kong role at Standard Chartered

Get AI-powered advice on this job and more exclusive features.

• To provide leadership, direction, and continuous improvement for all aspects of Data Centre Operations for the sites responsible (two Global Data Centres in Hong Kong).
• Ensuring that business requirements are met efficiently and in a timely fashion whilst ensuring compliance with the best practice for Data Centre operations, standards, policies, strategy, risk, and principles.
  

• To provide leadership, direction, and continuous improvement for all aspects of Data Centre Operations for the sites responsible (two Global Data Centres in Hong Kong).
• Ensuring that business requirements are met efficiently and in a timely fashion whilst ensuring compliance with the best practice for Data Centre operations, standards, policies, strategy, risk, and principles.
  

• To govern and oversee the Data Centre Operations of the two critical facilities in Hong Kong
• Responsible for the planning and delivery of all supporting physical infrastructure, logistics, and the resources required to meet anticipated growth
• Assist in implementing the service management methodologies including incident, problem, change and capacity management within our SLA commitments
• To work closely with the local country managers and the asset management teams to improve data quality and eliminate the gaps
• As part of service management, drive the Colocation vendors for continuous improvement and ensure the facilities are governed to ensure they are maintained to the required standard
• Lead various projects and programs as needed to drive long-term objectives for the domain and beyond
• Track the maintenance activities are conducted on the infrastructure on a periodical basis and established business continuity management practices are followed
• End to End responsibly of the Data Centre Infrastructure Management solution and compliance
  

• Identify process breakdowns across organizational workflows and implement solutions that improve effectiveness, improve processes continuously
• Work with the regional security teams to implement the physical security, media disposal and Pipeline, Procurement and provisioning process
• Identify the process areas that can be automated to yield cost saves and increase the efficiency in process across the function
• Drive the capacity management and review the utilization of sites with focus on sustainability
  

• Setup and coach staff to prepare for future with clear directions, monitor job descriptions and objectives
• Identify and invest in talent to ensure the critical functions are skilled and qualified to perform the role
• Lead by example to build an operational culture bind by values within and across the wider organisation
• Drive efficiency and provide continuous feedback to ensure rewards are in line with the performance
  

• Management of risk and control requirements covering internal and external audit engagements
• Govern and oversee the regulatory inspections across the estate responsible
• Take measures with focus on risk avoidance and channel risk remediation timely
• As need arise, act promptly on known risk and control weakness that surface through the journey
• Understanding of Operational Risk Framework and awareness to implement procedural changes
  

• Manage and thrive to maintain the Control Design Effectiveness (CDE) and Control Operating Effectiveness (COE) of risk controls across the Data Centre sites with discipline
• Maintain a culture of safety, security and compliance in all aspects of data centre operations
• Enable local country managers for risk awareness and strong mitigation plans to minimize / eliminate
  

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
  

• Head of Platform, Networks and Storage Services
• Head of Property
• Head of Security
• Country Technology Management
• Data Centre Colocation vendors
• Group Internal Audit
  

• Embed Here for good and Group’s brand and values in Hong Kong Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
  

• Education Bachelor or Masters in Computer Engineering
• Training Data Centre Design, Management and Professional
• Certifications Data Centres Management related certifications
  

• Data Centre Management
• Data Centre Operations
• Data Centre Facilities Management
• Data Centre Risk Management
• IT Asset Management
  

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

• Seniority level Director

• Employment type Full-time

• Job function Information Technology
• Industries Banking

Referrals increase your chances of interviewing at Standard Chartered by 2x

Get notified about new Data Specialist jobs in Kwun Tong District, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥30,000.00-CN¥0,000.00 1 year ago

Shenzhen, Guangdong, China CN ,000.00-CN 0,000.00 1 year ago

Islands District, Hong Kong SAR 6 months ago

Kwai Tsing District, Hong Kong SAR 2 weeks ago

Shenzhen, Guangdong, China CN¥1 000.00-CN 8,000.00 1 year ago

Shenzhen, Guangdong, China CN 0,000.00-CN 0,000.00 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Operations Data Analyst role at Prenetics

Join to apply for the Customer Operations Data Analyst role at Prenetics

Get AI-powered advice on this job and more exclusive features.

Prenetics (NASDAQ:PRE), a leading health sciences company, is dedicated to advancing consumer health. Our consumer initiative is led by IM8, a fast-growing health and wellness brand; Europa, one of the largest sports distribution companies in the USA; and CircleDNA, a leading direct-to-consumer DNA test. As the first healthcare company to establish a Bitcoin treasury with its initial $20 million Bitcoin purchase and board-approved comprehensive Bitcoin strategy, Prenetics is pioneering the intersection of healthcare innovation and digital asset adoption. The company will soon accept cryptocurrency payments across both IM8 Health and CircleDNA platforms, creating a complete Bitcoin ecosystem from treasury to operations. This includes exploring how blockchain technology can further enhance our genomics solutions, such as CircleDNA, by ensuring data integrity, privacy, and secure access to personalized health insights, while establishing new paradigms for corporate treasury management. Each of Prenetics' units synergistically enhances our global impact on health, embodying our commitment to "enhancing life through science". To learn more please visit prenetics.com and IM8health.com.

The role

Be the analytics backbone for Customer Operations across our Shopify commerce stack. From inventory coverage and fulfillment to subscription health and shipping SLAs, you’ll turn multi-source data into crisp, actionable insights and simple dashboards the team can use daily. You’ll also leverage AI tools and automation to speed up analysis, reduce manual work, and power always-on alerts.

What You’ll Do

Order fulfillment & inventory analytics

• Build live views and weekly reports on order status, backorders, and exceptions.
• Forecast demand and inventory coverage (days on hand, safety stock, reorder points), including product transitions (e.g., capsules → powder).
• Model run-out dates and purchase timing; flag risks early and recommend reorder actions.
  
  

• Own core metrics: active/cancelled subs, cohort retention, acquisition rate, churn, M2/M3 conversion, reactivation.
• Analyze cancellation survey data to pinpoint drivers; partner with CS/Growth on fixes and experiments.
• Handle ad-hoc eligibility counts (e.g., Month-2/Month-3 gift qualification) and campaign backtests.
  
  

• Dive into AfterShip to monitor first-scan time, in-transit time, delivery time, on-time %, and exception codes by lane/carrier.
• Identify bottlenecks (carrier, lane, warehouse handoff) and surface clear remediation plans.
  
  

• Use AI copilots (for example, ChatGPT/Claude/Gemini) to draft SQL/Sheet formulas, document pipelines, summarize survey text, and generate weekly highlights.
• Build lightweight automations (Zapier/Make, Apps Script/VBA, Slack bots) for: SLA breach alerts, low-stock warnings, churn spikes, and exception triage.
• Create LLM-powered parsers to normalize reason codes (cancellations, exceptions) and classify free-text at scale.
• Implement QA assistants for reconciliation checks across Shopify, D365, subscription apps, and finance (e.g., variance explanations, anomaly detection).
• Maintain prompt libraries and guardrails; track accuracy and drift over time.
  
  

• Triage urgent data issues; run quick anomaly deep-dives (e.g., sudden carrier delays, payment failures, SKU swaps).
• Spin up one-off cohort/impact analyses for campaigns, promos, bundles, and pricing tests.
• Prototype throwaway dashboards for new initiatives; harden the winners into repeatable views.
• Stand up temporary scripts/notebooks to reconcile edge cases (preorders, partials, split shipments).
• Field leadership questions with clear, time-boxed analyses and recommended actions.
  
  

• Reconcile data between Shopify, Microsoft Dynamics 365 (D365), subscription apps, and finance.
• Build/maintain robust Excel & Google Sheets models with documentation and QA checks.
• Create lightweight SOPs and self-serve dashboards for CS/Ops.
  
  

• Translate insights into simple narratives and action lists for Customer Ops, Growth, and Leadership.
• Present weekly “what changed / why / what’s next” highlights.
  
  

• Excel: dynamic arrays, Power Query, Power Pivot, XLOOKUP/INDEX-MATCH, SUMIFS/COUNTIFS, FILTER, REGEX*, pivots/charts, scenario modeling; VBA/macros a plus.
• Google Sheets: ARRAYFORMULA, QUERY, FILTER, REGEX*, IMPORTRANGE; Apps Script a plus.
  
  

• Comfortable using AI copilots for analysis, documentation, and QC; able to design effective prompts and evaluation checks.
• Experience wiring automations with Zapier/Make, Slack/Teams bots, Apps Script/VBA; bonus for API/LLM integration.
• Commerce stack familiarity: Hands-on with Shopify (and ecosystem apps) and D365 data/objects; confident with ERP reconciliation.
• Comfort using AfterShip (or similar) to extract and analyze delivery/transit metrics.
• Strong business judgment: turn signals into clear operational recommendations.
• Meticulous about data accuracy, reconciliation, and reproducibility; crisp documentation.
  
  

• Experience with subscription platforms (e.g., Recharge, Skio) and CS tools (e.g., Gorgias/Zendesk).
• BI/SQL/Python for deeper analysis (cohorts, LTV, forecast diagnostics).
• Familiarity with inventory planning (lead time, EOQ, service levels).
• LLM frameworks (e.g., LangChain) or basic API scripting for custom classifiers/parsers.
  
  

• On-time delivery %, median transit time, exception rate
• Inventory days-on-hand and stockout risk
• Subscription churn/retention (overall & cohort), M2→M3 conversion
• Data quality SLAs (reconciliation accuracy, refresh timeliness)
  
  

• Seniority level Entry level

• Employment type Temporary

• Job function Information Technology

Referrals increase your chances of interviewing at Prenetics by 2x

Get notified about new Data Analyst jobs in Hong Kong, Hong Kong SAR .

Central, Hong Kong SAR SGD800.00-SGD1,200.00 1 month ago

Wan Chai District, Hong Kong SAR 3 months ago

Wan Chai District, Hong Kong SAR 3 weeks ago

Central & Western District, Hong Kong SAR 1 day ago

Central & Western District, Hong Kong SAR 8 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Operations Data Analyst role at Prenetics

Join to apply for the Customer Operations Data Analyst role at Prenetics

Get AI-powered advice on this job and more exclusive features.

Prenetics (NASDAQ:PRE), a leading health sciences company, is dedicated to advancing consumer health. Our consumer initiative is led by IM8, a fast-growing health and wellness brand; Europa, one of the largest sports distribution companies in the USA; and CircleDNA, a leading direct-to-consumer DNA test. As the first healthcare company to establish a Bitcoin treasury with its initial $20 million Bitcoin purchase and board-approved comprehensive Bitcoin strategy, Prenetics is pioneering the intersection of healthcare innovation and digital asset adoption. The company will soon accept cryptocurrency payments across both IM8 Health and CircleDNA platforms, creating a complete Bitcoin ecosystem from treasury to operations. This includes exploring how blockchain technology can further enhance our genomics solutions, such as CircleDNA, by ensuring data integrity, privacy, and secure access to personalized health insights, while establishing new paradigms for corporate treasury management. Each of Prenetics' units synergistically enhances our global impact on health, embodying our commitment to "enhancing life through science". To learn more please visit prenetics.com and IM8health.com.
The role
Be the analytics backbone for Customer Operations across our Shopify commerce stack. From inventory coverage and fulfillment to subscription health and shipping SLAs, you’ll turn multi-source data into crisp, actionable insights and simple dashboards the team can use daily. You’ll also leverage AI tools and automation to speed up analysis, reduce manual work, and power always-on alerts.
What You’ll Do
Order fulfillment & inventory analytics

• Build live views and weekly reports on order status, backorders, and exceptions.
• Forecast demand and inventory coverage (days on hand, safety stock, reorder points), including product transitions (e.g., capsules → powder).
• Model run-out dates and purchase timing; flag risks early and recommend reorder actions.
  

• Own core metrics: active/cancelled subs, cohort retention, acquisition rate, churn, M2/M3 conversion, reactivation.
• Analyze cancellation survey data to pinpoint drivers; partner with CS/Growth on fixes and experiments.
• Handle ad-hoc eligibility counts (e.g., Month-2/Month-3 gift qualification) and campaign backtests.
  

• Dive into AfterShip to monitor first-scan time, in-transit time, delivery time, on-time %, and exception codes by lane/carrier.
• Identify bottlenecks (carrier, lane, warehouse handoff) and surface clear remediation plans.
  

• Use AI copilots (for example, ChatGPT/Claude/Gemini) to draft SQL/Sheet formulas, document pipelines, summarize survey text, and generate weekly highlights.
• Build lightweight automations (Zapier/Make, Apps Script/VBA, Slack bots) for: SLA breach alerts, low-stock warnings, churn spikes, and exception triage.
• Create LLM-powered parsers to normalize reason codes (cancellations, exceptions) and classify free-text at scale.
• Implement QA assistants for reconciliation checks across Shopify, D365, subscription apps, and finance (e.g., variance explanations, anomaly detection).
• Maintain prompt libraries and guardrails; track accuracy and drift over time.
  

• Triage urgent data issues; run quick anomaly deep-dives (e.g., sudden carrier delays, payment failures, SKU swaps).
• Spin up one-off cohort/impact analyses for campaigns, promos, bundles, and pricing tests.
• Prototype throwaway dashboards for new initiatives; harden the winners into repeatable views.
• Stand up temporary scripts/notebooks to reconcile edge cases (preorders, partials, split shipments).
• Field leadership questions with clear, time-boxed analyses and recommended actions.
  

• Reconcile data between Shopify, Microsoft Dynamics 365 (D365), subscription apps, and finance.
• Build/maintain robust Excel & Google Sheets models with documentation and QA checks.
• Create lightweight SOPs and self-serve dashboards for CS/Ops.
  

• Translate insights into simple narratives and action lists for Customer Ops, Growth, and Leadership.
• Present weekly “what changed / why / what’s next” highlights.
  

• Excel: dynamic arrays, Power Query, Power Pivot, XLOOKUP/INDEX-MATCH, SUMIFS/COUNTIFS, FILTER, REGEX*, pivots/charts, scenario modeling; VBA/macros a plus.
• Google Sheets: ARRAYFORMULA, QUERY, FILTER, REGEX*, IMPORTRANGE; Apps Script a plus.
  

• Comfortable using AI copilots for analysis, documentation, and QC; able to design effective prompts and evaluation checks.
• Experience wiring automations with Zapier/Make, Slack/Teams bots, Apps Script/VBA; bonus for API/LLM integration.
• Commerce stack familiarity: Hands-on with Shopify (and ecosystem apps) and D365 data/objects; confident with ERP reconciliation.
• Comfort using AfterShip (or similar) to extract and analyze delivery/transit metrics.
• Strong business judgment: turn signals into clear operational recommendations.
• Meticulous about data accuracy, reconciliation, and reproducibility; crisp documentation.
  

• Experience with subscription platforms (e.g., Recharge, Skio) and CS tools (e.g., Gorgias/Zendesk).
• BI/SQL/Python for deeper analysis (cohorts, LTV, forecast diagnostics).
• Familiarity with inventory planning (lead time, EOQ, service levels).
• LLM frameworks (e.g., LangChain) or basic API scripting for custom classifiers/parsers.
  

• On-time delivery %, median transit time, exception rate
• Inventory days-on-hand and stockout risk
• Subscription churn/retention (overall & cohort), M2→M3 conversion
• Data quality SLAs (reconciliation accuracy, refresh timeliness)
  

• Seniority level Entry level

• Employment type Temporary

• Job function Information Technology

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Job ID: 2910472 | Amazon Data Services Hong Kong Limited

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

· Minimum 5 years of people management experience with direct reports as their performance manager
· In-depth knowledge and experience of change, problem and incident management, literacy in security and customer data protection
· Demonstrated communication skill in presentation, open discussion, team coaching
· Financial understanding in annual budgeting, Capex and Opex concepts
· Project Management skill

· Knowledge of data center MEP Infrastructure: Power, Cooling & Facilities Management
· In-depth knowledge on data center operations, processes and continuous processes improvement
· Experience in data center Safety and Security measures
· Knowledge of data center server capacity planning
· ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications
· Data Center related certification - CDCP/S/E, CDCMP/TP
· Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux+

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.