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114 Delivery Manager jobs in Hong Kong

Service Delivery Manager

AVI-SPL Asia Pacific

Posted 10 days ago

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Job Description

16 hours ago Be among the first 25 applicants

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

Day-To-Day Responsibilities

Day-to-day leadership and management of assigned Onsite Managed Services (OMS) staff including interviewing, hiring, performance management, time and expense approvals.
Foster a culture of belonging and team spirit through frequent recognition and engagement.
Promote and drive team collaboration and maintain team moral and engagement.
Support the successful on-boarding of new OMS employees ensuring a smooth transition for both employee and client.
Develop, adopt and deliver best practice service levels across all teams.
Solicit and act upon performance feedback from customer stakeholders
Collaborate with Regional Service Manager, Service Delivery Manager and Account Manager on issues related to account staffing and performance.
Assist the RSM, SDM and Sales Account Manager on OMS contract renewal pricing.
Support the coordination efforts to backfill contractual obligations for OMS clients through the Regional Dispatch Coordinator, SDM, and RSM.
Work with stakeholders and colleagues to effectively manage OMS staffing related incidents and help develop effective incident management processes, aiding improved service delivery.
Chairing weekly/monthly/quarterly Service Review Meetings with OMS staff.
Set and monitor individual development plans for assigned OMS Staff to ensure skills meet or exceed the requirements for their role.
Ensure OMS staff maintain required safety and security clearances and training for assigned customer locations.
Drive the creation and enhancement of all onsite documentation (including Standard Operating Procedures (SOP) and Onsite Staff Handbooks) ensure documentation processes and procedures are maintained in accordance with customer and AVI-SPL requirements.

WHAT WE’RE LOOKING FOR

Skills And Abilities

Ability to direct a team towards a cohesive set of strategic objectives and maintain efficient timelines in the completion of tasks
Ability to understand and leverage existing Company systems to provide solutions to the business and recommend new systems when required
Proven ability to significantly contribute toward or lead operation initiatives with a results-oriented approach
Demonstrated leadership and management skills in a team-oriented, collaborative environment
Strong interpersonal skills, with the ability to work effectively with all levels of the organization
Ability to balance multiple tasks with changing priorities
Ability to work and think independently and ensuring to meet deadlines
Demonstrated ability to maintain strict confidentiality and handle sensitive matters with discretion
Excellent attention to detail and organizational skills
Must have clear and professional communication skills (written and oral) both internally and externally
Proficient with both English, Cantonese and Mandarin.
Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization

Education And/or Experience

Minimum high school diploma or equivalent
Minimum 3-5 years of Management experience in similar or related field
Possess ITIL Certifications
Experience in Service Management is preferred
Experience in the AV industry is preferred

Seniority level

Seniority level Not Applicable

Employment type

Employment type Full-time

Job function

Job function Information Technology
Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at AVI-SPL Asia Pacific by 2x

Sign in to set job alerts for “Service Project Manager” roles. Senior Project Manager - Insurance Operational Risk up too 100K Service Delivery Manager (Cybersecurity) Technology Consulting - Cyber Security and Privacy Protection - Senior Associate - Hong Kong

Eastern District, Hong Kong SAR 3 days ago

Wan Chai District, Hong Kong SAR 1 day ago

SENIOR PROJECT MANAGER - plastic toy manufacturer (Chai Wan) Business Analyst / Project Manager | Securities Services

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Service Delivery Manager

Hong Kong, Hong Kong AVI-SPL Asia Pacific

Posted 3 days ago

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Job Description

16 hours ago Be among the first 25 applicants

WHAT YOU’LL DO

Day-To-Day Responsibilities

Day-to-day leadership and management of assigned Onsite Managed Services (OMS) staff including interviewing, hiring, performance management, time and expense approvals.
Foster a culture of belonging and team spirit through frequent recognition and engagement.
Promote and drive team collaboration and maintain team moral and engagement.
Support the successful on-boarding of new OMS employees ensuring a smooth transition for both employee and client.
Develop, adopt and deliver best practice service levels across all teams.
Solicit and act upon performance feedback from customer stakeholders
Collaborate with Regional Service Manager, Service Delivery Manager and Account Manager on issues related to account staffing and performance.
Assist the RSM, SDM and Sales Account Manager on OMS contract renewal pricing.
Support the coordination efforts to backfill contractual obligations for OMS clients through the Regional Dispatch Coordinator, SDM, and RSM.
Work with stakeholders and colleagues to effectively manage OMS staffing related incidents and help develop effective incident management processes, aiding improved service delivery.
Chairing weekly/monthly/quarterly Service Review Meetings with OMS staff.
Set and monitor individual development plans for assigned OMS Staff to ensure skills meet or exceed the requirements for their role.
Ensure OMS staff maintain required safety and security clearances and training for assigned customer locations.
Drive the creation and enhancement of all onsite documentation (including Standard Operating Procedures (SOP) and Onsite Staff Handbooks) ensure documentation processes and procedures are maintained in accordance with customer and AVI-SPL requirements.

WHAT WE’RE LOOKING FOR

Skills And Abilities

Ability to direct a team towards a cohesive set of strategic objectives and maintain efficient timelines in the completion of tasks
Ability to understand and leverage existing Company systems to provide solutions to the business and recommend new systems when required
Proven ability to significantly contribute toward or lead operation initiatives with a results-oriented approach
Demonstrated leadership and management skills in a team-oriented, collaborative environment
Strong interpersonal skills, with the ability to work effectively with all levels of the organization
Ability to balance multiple tasks with changing priorities
Ability to work and think independently and ensuring to meet deadlines
Demonstrated ability to maintain strict confidentiality and handle sensitive matters with discretion
Excellent attention to detail and organizational skills
Must have clear and professional communication skills (written and oral) both internally and externally
Proficient with both English, Cantonese and Mandarin.
Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization

Education And/or Experience

Minimum high school diploma or equivalent
Minimum 3-5 years of Management experience in similar or related field
Possess ITIL Certifications
Experience in Service Management is preferred
Experience in the AV industry is preferred

Seniority level

Seniority level Not Applicable

Employment type

Employment type Full-time

Job function

Job function Information Technology
Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at AVI-SPL Asia Pacific by 2x

Eastern District, Hong Kong SAR 3 days ago

Wan Chai District, Hong Kong SAR 1 day ago

SENIOR PROJECT MANAGER - plastic toy manufacturer (Chai Wan) Business Analyst / Project Manager | Securities Services

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Technology - Service Delivery Manager

Accenture

Posted 10 days ago

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Job Description

Join to apply for the Technology - Service Delivery Manager role at Accenture

Get AI-powered advice on this job and more exclusive features.

Let there be CHANGE

Ready to fast-track your career? Ready to solve complex problems? Advance your skills? Deliver next-generation technology solutions? Join Accenture and help transform leading organizations and communities around the world. Working in highly collaborative teams for world-leading clients, we’ll nurture your talent in an inclusive culture that values diversity.

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work. Here, you’ll match your ingenuity with the latest technology to make incredible things. Let’s create something together.

Technology - Service Delivery Manager

As a Service Delivery Manager at Accenture, you will be responsible for overseeing the delivery of high-quality IT services to our clients. Your role will involve managing service level agreements (SLAs), optimizing resource allocation, and ensuring that projects are delivered on time and within budget.

Job duties of this Role:

Oversee the end-to-end delivery of Application Management Services (AMS) for large-scale projects, ensuring adherence to SLAs and KPIs.

Act as the primary point of contact for the account/ client, fostering and maintaining strong relationships with key stakeholders.

Develop, implement, and refine AMS processes and workflows to improve efficiency and service quality.

Responsible for leading onshore and offshore IT professionals in delivering application and infrastructure support services to clients.

Monitor service team’s works and evaluate customer feedback to develop quality improvement processes.

Manage client expectations, handle escalations, and address issues and requirements.

Come JOIN US if you have:

8+ years of IT management experience in the consulting industry

Excellent interpersonal skills; proven ability to collaborate effectively with both onshore and offshore teams.

Demonstrated leadership capabilities, with strong skills in collaboration, communication, and decision-making.

Solid track record in managing IT operations and service delivery.

Extensive resource management experience, including performance management, workload distribution, team development, and knowledge management.

Strong problem-solving and analytical skills.

Effective client-facing abilities with strong verbal and written communication skills.

ITIL certifications preferred.

Seniority level

Seniority level Mid-Senior level

Employment type

Employment type Full-time

Job function

Job function Project Management and Information Technology
Industries Business Consulting and Services

Referrals increase your chances of interviewing at Accenture by 2x

Get notified about new Service Project Manager jobs in Hong Kong, Hong Kong SAR .

Project Manager - WPB Transformation and Management (HK) Technical Project Manager – Assistant Vice President – Program Delivery – IT Service Delivery Manager/ Outsourced Manager Senior / Regional Store Project Manager (Luxury Brand) Technical Project Manager - Contact Centre | Contract Asset Management - Vice President - Technical Project Manager/Business Analyst - HKD 1.5M - 1.8M

Shenzhen, Guangdong, China CN¥15,000.00-CN¥0,000.00 1 year ago

Arcadis 2026 Graduate Consultant (Hong Kong) Senior Associate – Business Advisory / Company Secretarial Services

Shenzhen, Guangdong, China CN¥1 000.00-CN 0,000.00 2 years ago

Business Development Manager - International Kitchenware Technology Consulting - Cyber Security and Privacy Protection - Senior Associate - Hong Kong Vice President, Post Trade – Platform & Infrastructure Consulting Lawyer - Projects - 4+ PQE - Peerpoint Panel

Shenzhen, Guangdong, China CN¥2 000.00-CN 0,000.00 2 years ago

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Senior Service Delivery Manager

Quarry Bay, Hong Kong NTT America, Inc.

Posted 17 days ago

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Job Description

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Service Delivery Specialist is an advanced subject matter expert, responsible for providing continuity in service and acts as an advocate for the client. This role supports the business by taking responsibility for overall contract management for large complex client contracts and is responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts - can be specific client accounts or a group of accounts.
The Senior Service Delivery Specialist may operate across multiple sites or Support Services offerings and is the primary interface managing the services relationship between the client and the organization. This role owns the service governance structure, schedule and run all service management review meetings, and ensure all processes and documentation are in place.
The Senior Service Delivery Specialist role is a chargeable service in the Uptime Proactive Support Service (PSS) option and is responsible to perform client facing activities in service activation of Uptime Support Services, support and coordinate with GDC in service activation to ensure successful completion.
It is the responsibility of this role to identify trends and areas of improvement in service delivery and communicate this information to regional and global stakeholders.
**Key responsibilities:**
+ Works as Independent Contributor (IC) and acts as the primary interface managing the services relationship between the client and the organization.
+ Performs client facing service activation activities and support GDC in service activation completion
+ Responsible for operations performance, including - Service Improvement Plans; Establishes, monitors and reports Service Delivery Reports; Escalation management and Reporting; Meeting management with clients.
+ Major Incidents - scrutinizes adherence to process, recommends changes when SLA not met and work with larger delivery teams.
+ Change Management - manages and owns all RoE Changes.
+ Service First - owns Service First asset verification and contract status.
+ Vendor Backout - manages backout issues with Vendor.
+ Works with Transition teams and assigned Technical Account Manager to develop runbook that includes processes, escalation lists and documentation. Update runbook regularly to reflect the necessary changes. The run book content includes Network map(s); Site-level engineering diagrams; Client and site contacts; Configuration item and IT service mappings (relationships).
+ Leads and facilitates resolution of products and technical issues in concern with assigned Technical Account Manager.
+ Provides assurance regarding the compliance of, and lifecycle management for, all contracted Services.
+ Receives and manages change requests relating to the SOW and agreement, i.e. additional engagements/ projects, adding configuration items and IT services support to the Services (service coverage), moving configuration items and IT services to new or different locations etc.
+ Interfaces with internal contract management teams to normalize and execute change orders.
+ Reviews new offers and service capabilities with the appropriate members of team.
+ Supports billing / invoicing inquiries and / or disputes.
+ Monitors client satisfaction and identify service improvement plans to address client's satisfaction with the service.
**To thrive in this role, you need to have:**
+ Ability to establish strong relationships with internal stakeholders and external clients.
+ Excellent ability in managing coordinated delivery of service.
+ Excellent written and verbal communication skills.
+ Highly analytical with good problem solving skills and can use initiative to drive innovation.
+ Ability to work well in a pressurised environment.
+ Excellent client service orientation.
+ Displays excellent persuasion and influence abilities.
+ Passionate, strong initiative, self-driven with commitment to succeed.
+ Ability to manage budgets, resources, and timelines for service delivery projects.
+ Advanced proficiency in project management, including planning, execution, monitoring, and project delivery.
+ Assertive in approach with proficiency in negotiating terms, managing conflicts, and addressing challenges that may arise during service delivery.
**Academic qualifications and certifications:**
+ Relevant bachelor's degree or equivalent in Information Technology or Business Administration or related field.
+ ITIL Certification, such as ITIL Foundation or higher-level certifications.
+ Project Management Professional (PMP) certification desirable.
+ Client Relationship Management certification desirable.
**Required experience:**
+ Advanced demonstrated years of experience in service delivery and/ or related function in a medium to large ICT organization, preferably IT service provider.
+ Advanced experience in delivering IT services, managing IT projects, and understanding the IT service lifecycle.
+ Advanced experience in managing client relationships, understanding client needs, and ensuring client satisfaction.
#LI-APAC
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

This advertiser has chosen not to accept applicants from your region.

Technology - Service Delivery Manager

Hong Kong, Hong Kong Accenture

Posted 18 days ago

Tap Again To Close

Job Description

Join to apply for the Technology - Service Delivery Manager role at Accenture

Get AI-powered advice on this job and more exclusive features.

Let there be CHANGE
Ready to fast-track your career? Ready to solve complex problems? Advance your skills? Deliver next-generation technology solutions? Join Accenture and help transform leading organizations and communities around the world. Working in highly collaborative teams for world-leading clients, we’ll nurture your talent in an inclusive culture that values diversity.
Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work. Here, you’ll match your ingenuity with the latest technology to make incredible things. Let’s create something together.
Technology - Service Delivery Manager
As a Service Delivery Manager at Accenture, you will be responsible for overseeing the delivery of high-quality IT services to our clients. Your role will involve managing service level agreements (SLAs), optimizing resource allocation, and ensuring that projects are delivered on time and within budget.
Job duties of this Role:

Oversee the end-to-end delivery of Application Management Services (AMS) for large-scale projects, ensuring adherence to SLAs and KPIs.

Act as the primary point of contact for the account/ client, fostering and maintaining strong relationships with key stakeholders.

Develop, implement, and refine AMS processes and workflows to improve efficiency and service quality.

Responsible for leading onshore and offshore IT professionals in delivering application and infrastructure support services to clients.

Monitor service team’s works and evaluate customer feedback to develop quality improvement processes.

Manage client expectations, handle escalations, and address issues and requirements.

Come JOIN US if you have:

8+ years of IT management experience in the consulting industry

Excellent interpersonal skills; proven ability to collaborate effectively with both onshore and offshore teams.

Demonstrated leadership capabilities, with strong skills in collaboration, communication, and decision-making.

Solid track record in managing IT operations and service delivery.

Extensive resource management experience, including performance management, workload distribution, team development, and knowledge management.

Strong problem-solving and analytical skills.

Effective client-facing abilities with strong verbal and written communication skills.

ITIL certifications preferred.

Seniority level

Seniority level Mid-Senior level

Employment type

Employment type Full-time

Job function

Job function Project Management and Information Technology
Industries Business Consulting and Services

Referrals increase your chances of interviewing at Accenture by 2x

Get notified about new Service Project Manager jobs in Hong Kong, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥15,000.00-CN¥0,000.00 1 year ago

Arcadis 2026 Graduate Consultant (Hong Kong) Senior Associate – Business Advisory / Company Secretarial Services

Shenzhen, Guangdong, China CN¥1 000.00-CN 0,000.00 2 years ago

Shenzhen, Guangdong, China CN¥2 000.00-CN 0,000.00 2 years ago

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Accenture Song - Digital Product Delivery Manager

Accenture

Posted 10 days ago

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Job Description

Accenture Song - Digital Product Delivery Manager

Join to apply for the Accenture Song - Digital Product Delivery Manager role at Accenture

Accenture Song - Digital Product Delivery Manager

Join to apply for the Accenture Song - Digital Product Delivery Manager role at Accenture

About Accenture Song:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product, and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content, and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology, and intelligence. Visit us at: Tech & Delivery is a core pillar within Accenture Song, focused on designing, developing, and delivering world-class digital products and platforms. We work with many of the world’s leading brands to solve their most complex business and technology challenges across industries such as Insurance, Banking, Wealth Management, Retail, Consumer Goods and Travel . We operate end-to-end — from product strategy and architecture to implementation and scale — collaborating across Song’s broader ecosystem, including Service, Operations, Strategy, Advisory, and Creative. We bring together deep technical acumen, human-centered thinking, and data-driven insight to build impactful digital solutions.

Job Description:

We are seeking a passionate and results-driven Product Delivery Manager to join our Customer Tech & Delivery team within Accenture Song. In this role, you will lead the delivery of innovative digital products and platforms that drive meaningful outcomes for our clients. As a key player in shaping the future of digital experiences, you will collaborate with cross-functional teams to solve complex business and technology challenges across industries such as Insurance, Banking, Wealth Management, Retail, Consumer Goods, and Travel.

You thrive in a fast-paced, client-focused environment and have a proven track record of delivering large-scale digital initiatives. You are eager to leverage cutting-edge technologies like AI, GenAI, and modern digital platforms. Naturally collaborative, you excel as a relationship builder and trusted advisor, moving fluidly across business, technology, and delivery domains. You are passionate about building high-performing teams, driving measurable outcomes, and enabling businesses to grow through sustained customer relevance. Your work will embody a seamless blend of creativity, innovation, and technology, creating impactful solutions that inspire and deliver value.

As a Product Delivery Manager, you will lead the end-to-end delivery of digital products and platforms, ensuring alignment with client goals and business KPIs. You will work collaboratively with cross-functional teams to manage scope, budgets, resources, and timelines while maintaining the highest standards of quality and delivery excellence. This role requires expertise in both agile and traditional delivery methods, a proactive problem-solving mindset, and a passion for creating measurable business outcomes. You will deliver on engagements in the following areas:

Delivery Execution

Lead the end-to-end delivery of digital initiatives, from strategy to execution, ensuring on-spec, on-time, and on-budget outcomes.

Collaborate with cross-functional client teams, agencies, and third-party vendors to support digital initiatives and technical delivery.

Coordinate project planning, resource allocation, forecast monitoring, and team utilization across multiple workstreams from kickoff to delivery.

Identify key project milestones, dependencies, and risks, and develop mitigation strategies to ensure successful delivery.

Manage contract details, scope, and finances, ensuring achievable outcomes through robust change management practices.

Track financial metrics, highlight variances, and implement interventions to meet Original Deal Economics (ODE).

Maintain systematic quality standards, flag critical delivery issues, and manage escalations with recovery plans.

Provide solutions for forecasting, prioritization, and team capacity challenges to meet client milestones and deadlines.

Secure, onboard, and develop talent to fill skill gaps, foster a positive team culture, and achieve delivery outcomes.

Client Engagement

Foster trusted relationships with clients, ensuring proactive communication and alignment with delivery expectations.

Understand client business challenges, define KPIs, and deliver measurable outcomes using domain expertise.

Serve as the primary escalation point for client queries and issues, guiding teams to address challenges effectively.

Design, update, and communicate detailed status reports to clients and stakeholders while managing deployment calendars.

Leverage successful delivery outcomes to identify and pursue additional client opportunities.

Product Innovation

Utilize Agile methodologies, including Scrum, Lean, and Kanban, to optimize workflows and enhance project management processes.

Share best practices, mentor peers, and contribute to thought leadership within the delivery community.

Mentor and coach team members while driving continuous improvement and innovation across delivery teams.

Evangelize new delivery methods, tools, and technologies to drive greater value, productivity, and efficiency.

Experience, Attributes and Qualifications:

5+ years of website, mobile, platform and/or the product development life cycle

Proven expertise delivering modern digital products using full-stack services and modern digital platforms

Proven track record working with cross-functional teams, agencies, and vendors to deliver digital initiatives and technical solutions.

Strong knowledge of Agile and hybrid delivery models, including scaled Agile frameworks

Demonstrated ability to identify key project milestones, dependencies, and mitigation strategies in collaboration with internal and external stakeholders.

Experience leading delivery teams in consulting or professional services, with a focus on Insurance, Banking, Wealth Management, Retail, Consumer Goods, Hospitality or Travel industries.

Preferred Qualifications:

You’ve implemented Commerce platforms, Experience platforms, CRM, CDP, Loyalty programs, MarTech solutions, and/or Sales Transformation initiatives.

You’ve led or supported transformation programs, enterprise product/platform modernization, or cloud migrations

You’ve worked on AI, GenAI, ML initiatives or other emerging technologies, or developed personalized digital experiences

You bring experience managing nearshore/offshore delivery models or working in globally distributed environments

You have strong client relationship development and client management skills

You’re passionate about developing talent, building culture, and driving continuous improvement across teams

Seniority level

Seniority level Mid-Senior level

Employment type

Employment type Full-time

Job function

Job function Product Management and Marketing
Industries Business Consulting and Services

Referrals increase your chances of interviewing at Accenture by 2x

Get notified about new Digital Product Manager jobs in Hong Kong, Hong Kong SAR .

Accenture Song - Digital Product Delivery Manager Senior Product Manager (US Equity Platform) Senior / Lead Product Manager – Decentralized Exchange (DEX) Technical Product Manager – Trading Infrastructure / DEX Build Senior Product Manager (Security and Risk Control) Senior Product Manager (Security and Risk Control) Senior Content Creator Operations Manager

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Accenture Song - Digital Product Delivery Manager

Hong Kong, Hong Kong Accenture

Posted 24 days ago

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Job Description

Accenture Song - Digital Product Delivery Manager

Join to apply for the Accenture Song - Digital Product Delivery Manager role at Accenture

Accenture Song - Digital Product Delivery Manager

Join to apply for the Accenture Song - Digital Product Delivery Manager role at Accenture

About Accenture Song:
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product, and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content, and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology, and intelligence. Visit us at: Tech & Delivery is a core pillar within Accenture Song, focused on designing, developing, and delivering world-class digital products and platforms. We work with many of the world’s leading brands to solve their most complex business and technology challenges across industries such as Insurance, Banking, Wealth Management, Retail, Consumer Goods and Travel . We operate end-to-end — from product strategy and architecture to implementation and scale — collaborating across Song’s broader ecosystem, including Service, Operations, Strategy, Advisory, and Creative. We bring together deep technical acumen, human-centered thinking, and data-driven insight to build impactful digital solutions.
Job Description:
We are seeking a passionate and results-driven Product Delivery Manager to join our Customer Tech & Delivery team within Accenture Song. In this role, you will lead the delivery of innovative digital products and platforms that drive meaningful outcomes for our clients. As a key player in shaping the future of digital experiences, you will collaborate with cross-functional teams to solve complex business and technology challenges across industries such as Insurance, Banking, Wealth Management, Retail, Consumer Goods, and Travel.
You thrive in a fast-paced, client-focused environment and have a proven track record of delivering large-scale digital initiatives. You are eager to leverage cutting-edge technologies like AI, GenAI, and modern digital platforms. Naturally collaborative, you excel as a relationship builder and trusted advisor, moving fluidly across business, technology, and delivery domains. You are passionate about building high-performing teams, driving measurable outcomes, and enabling businesses to grow through sustained customer relevance. Your work will embody a seamless blend of creativity, innovation, and technology, creating impactful solutions that inspire and deliver value.
As a Product Delivery Manager, you will lead the end-to-end delivery of digital products and platforms, ensuring alignment with client goals and business KPIs. You will work collaboratively with cross-functional teams to manage scope, budgets, resources, and timelines while maintaining the highest standards of quality and delivery excellence. This role requires expertise in both agile and traditional delivery methods, a proactive problem-solving mindset, and a passion for creating measurable business outcomes. You will deliver on engagements in the following areas:
Delivery Execution