What Jobs are available for Delivery Manager in Hong Kong?

Service Management Expertise

Command of ITIL practices to handle incident, problem, and change management.

Deep familiarity with SAP platforms (ECC, S/4HANA, BW, Fiori).

Commitment to performance excellence—measuring and achieving SLAs and KPIs.

Stakeholder & Vendor Engagement

Negotiating and managing third-party vendors while holding them accountable.

Facilitating service reviews and performance assessments with data-driven insights.

Continuous Improvement Mindset

Promoting standardization and best practices across SAP landscapes.

Staying ahead of the curve in digital transformation—whether Agile, DevOps, or cloud strategies.

Cross-functional Coordination

Supporting complex project landscapes without disrupting operations.

Aligning IT services tightly with business objectives through seamless communication.

Language

Excellent command of spoken Chinese.

Key Responsibilities:

• Service Management & Delivery

o Oversee end-to-end delivery of SAP application services (ECC, S/4HANA, BW, Fiori, etc.)

o Ensure SLAs, KPIs, and service quality targets are met or exceeded

o Manage incident, problem, change, and release management processes

• Stakeholder Engagement

o Act as the primary point of contact for business units regarding SAP service delivery

o Collaborate with business stakeholders to understand requirements and ensure alignment with IT services

• Vendor & Partner Management

o Manage third-party vendors and AMS providers to ensure effective service delivery

o Conduct regular service reviews and performance assessments

• Continuous Improvement

o Identify opportunities to optimize SAP operations and reduce costs

o Drive automation, standardization, and best practices across SAP services

• Project Support

o Support SAP-related projects and upgrades, ensuring minimal disruption to operations

o Coordinate with project managers and technical teams for smooth transitions

• Compliance & Governance

o Ensure compliance with internal policies, security standards, and regulatory requirements

o Maintain documentation and audit readiness for SAP services

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field

• 8+ years of experience in SAP service delivery or application management

• Strong understanding of SAP modules (e.g., FI/CO, MM, SD, HCM, etc.)

• Experience with ITIL framework and service management tools (e.g., ServiceNow)

• Proven track record in vendor management and SLA governance

• Excellent communication, leadership, and stakeholder management skills

Preferred Qualifications:

• Experience with SAP S/4HANA migration or implementation

• Familiarity with Agile or DevOps methodologies

• Excellent command of spoken Chinese

• Manage local end-to-end supply chain delivery from monthly order delivery progress, to resolving delivery bottlenecks such that business targets are met.
• Analyze delivery and inventory data across the full supply chain process.
• Optimize standards and SOPs for managing Xiaomi Hong Kong products (both phone and non-phone), and ensure healthy stock level.
• Improve Xiaomi's Hong Kong delivery operations' efficiency and security, including IT system optimization, SOP refinement, warehouse-to-store network development, and delivery service design.
• Contribute to the development of localized operational metrics and digital tools to optimize processes, and reduce operating costs.
• Support delivery-related projects initiated by HQ by coordinating with both upstream and downstream business units and functional teams to ensure smooth execution.
• Establish KPIs for logistics partners; regularly review delivery performance, and replace non-compliant or underperforming vendors.
• Identify gaps in local operational capabilities and work with relevant business units to strengthen them.

Job Requirements

• Minimum 3 years of experience in supply chain or multi-warehouse/multi-store delivery operations.
• Proficient command in both written and spoken English and Chinese (Mandarin and Cantonese)
• Strong communication and stake holder management skills.
• Strong logical thinking and data analysis ability; proficient in Excel is a MUST.
• Detail-oriented, resilient, and able to work under pressure.
• Good interpersonal, organizational, and coordination skills.

Job Summary:
A career as a Service Delivery Manager will provide you with the opportunity to establish and maintain strong relationships with some of the largest insurers, asset managers, corporations and/or government entities as you manage daily client engagement, reporting, and operational performance. You will be critical to our client retention while utilizing your financial services and strong relationship management background. If you enjoy engaging with both internal and external stakeholders, are energized by working within a high performing team and find value in solving problems for others, you will thrive in this role.

Responsibilities:

• Plan and oversees the fulfillment of accurate daily/monthly/quarterly/annual reporting support and service for clients.
• Manages Client Engagement Model & client health reporting.
• Ensures quality servicing and operational performance within the parameters of delivery standards (standard operating procedures).
• Ensures client engagement from the daily user to the decision-maker level of the client.
• Manages delivery metrics.
• Provides guidance and mentorship to analysts.
• Providing training to clients.
• Coordinates and is involved in resolution of daily client inquiries and projects.
• Develop client relationships and expands network at those organizations, understanding client business and product needs.
• Strategic planning of service delivery to drive usage and proactive in service and support to reduce client downtime and support costs.
• Collaborate with sales and support groups to demonstrate the value of support offered to clients and identify business opportunities for expanded support.
• Maintain knowledge of product enhancements and the changing investments accounting industry.
• Helps aggregate client feedback and provides guidance to improve operationally and expand the product offering.

Required Skills:

• Working knowledge of financial services and investment accounting.
• Working knowledge of structured products, derivatives, fixed-income securities, etc. preferred.
• Self-starter proactively seeks out solutions and expertise.
• Able to execute in a fast paced and sometimes ambiguous environment.
• Strong computer skills, including proficiency in Microsoft Office.
• Excellent attention to detail and strong documentation skills.
• Outstanding verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Exceptional problem-solving abilities.

Education and Experience:

• Bachelor's degree in accounting or similar field or relevant experience in Investment. Management, Insurance, FinTech, Investment Accounting, Financial Services, or Investment Operations.
• 5+ Years of experience.

The Job

• Managing service delivery to the client accounts, promoting the continuous improvement of productivity, service quality and customer satisfaction, preferably in the industry of document outsourcing, Print Room, Mail Room and BPS services
• Delivering service in best practice service delivery model to achieve SLA and enhance customer satisfaction
• Developing strong customer relationships and networks effectively to ensure service excellence
• Achieving productivity improvements resulting in high value for customer, margin enhancement and good P&L performance
• Transforming and growing the business for further profitable service revenue
• Performing team leadership and people management

The Person

• University graduate in Information Technology, Business Administration with relevant professional qualifications, e.g. ITIL, Lean Six Sigma, PMP is preferred
• At least 5 years' industry-related operations management experience
• Experience of having successfully operated at prime customer contact level
• Service delivery management experience with high standard and quality service delivered to customer(s)
• Demonstrate proven experience in implementing productivity and customer satisfaction enhancement programs
• Strong people management and development skills
• Preferred experience in outsourcing bids, from pre-sales to successful implementation
• Possess experience of contract negotiation/supplier management
• Fluent in both spoken and written English and Cantonese

Securities Responsibilities

• Ensure compliance with FUJIFILM Business Innovation Information Security Rule, Policies and procedures at all time.
• Responsible for maintaining security of all FUJIFILM Business Innovation information entrusted to and not limiting to proper classification & handling of FUJIFILM Business Innovation documents and records.
• Complete Information Security training and awareness program on regular basis and possess enough knowledge to adhere to FUJIFILM Business Innovation Information Security requirements.
• Responsible for identifying, reporting and complying with Information Security Incident & Reporting Procedure.
• Failing to comply with the security policies could be subject to disciplinary action, potentially including termination of employment or contract and/or prosecution.

Why you should consider this opportunity:

We offer attractive remuneration package with fringe benefits to right candidates. such as

• 5 days' work week
• Medical insurance
• Dental insurance
• Education allowance
• Transportation allowance
• Comprehensive training for new join Sales
• 12 days' annual leave
• Blissful leave of maximum 26 days per year (including birthday leave, workiversary leave, wedding anniversary leave, children graduation leave, volunteer leave, pet healthcare leave, home purchase, etc)

To discuss this opportunity further, please send your full resume, current and expected salary by clicking "Quick Apply".

We are an equal opportunity employer and welcome applications from all qualified candidates. All information provided will be treated in strict confidence and used for recruitment purposes only. Applicants not hearing from us within six weeks may consider their applications unsuccessful. All date of unsuccessful applications will be destroyed after six months.

Responsibilities:

• Responsible for overseeing the end-to-end delivery of Managed Security Services (MSS) to corporate customers, ensuring service level agreements (SLAs) are met, and maintaining high customer satisfaction.
• Acts as the primary point of escalation for customers, coordinates between SOC teams, and drives continuous service improvement.
• Conduct regular service reviews with customers to discuss performance, incidents, and improvement opportunities
• Work closely with Information Security Analysts, Incident Responders, and Threat Intelligence teams to ensure timely detection, analysis, and response to security incidents
• Oversee major security incident management, ensuring proper communication and resolution.
• Lead 7x24 team of analysts to monitor managed security service workflows, ticket queues, and response times to optimize efficiency
• Develop and deliver monthly/quarterly service reports (e.g., security incidents, threat trends, SLA compliance)
• Identify gaps in security monitoring and response** and drive process improvements
• Manage relationship with customer's security operation team to maintain a cohesive operations
• Develop and motivate sub-coordinates to uplift their performance through training, coaching, teamwork and organizing sectional activities
• Ensure a smooth and effective Tier 2 Operation Support especially focusing on incident, problem and change management

Requirements:

• Bachelor Degree holder or higher in cybersecurity, information technology or related field
• 8 years of experience in cybersecurity
• Certification required: ITIL v4, CISSP, CISM, or ISO 27001 LI
• PMP, or Prince2 is beneficial
• Solid background in SIEM, EDR and Vulnerability Management
• Strong knowledge in implementing managed security services is desirable
• Strong knowledge of ISO standard in security control
• Excellent interpersonal and presentation skills, mature, dedicated and self-motivating attitude
• Excellent client services and able to work under pressure
• Proficiency in spoken and written in both Chinese and English

Job Highlights

5-day work, Life & Medical & AD&D Insurance, AL

Service Delivery, Customer Service,

Communication & interpersonal skills

Key Responsibilities

• Deliver the professional customer service to clients of both Hong Kong and Singapore and achieve the agreed service level

Job Scopes

• Handle client enquiries, service requests and feedbacks of the assigned accounts

• Communicate with clients to follow up the job orders

• Prepare regular client reports

• Arrange regular client meetings to collect feedbacks and requirements

• Support ad-hoc projects as assigned by the superior

Qualifications

• Higher diploma or above in any discipline

• With working experience in customer service / account servicing is preferred, fresh graduates will also be considered

• Good communication and interpersonal skills

• Proficient in written and spoken English and Cantonese

• Proficient in using MS Office applications (Word, Excel, PowerPoint) 

Candidate with less experience will be considered. 

Interested parties, please send your CV with current and expected salary, availability to HR Department.

(All information provided by applicants will be treated in strictly confidential and used only for recruitment purpose.   All personal data of unsuccessful applicants will be destroyed after 6 months.)

Long Description
Job Summary:
Management of assigned Onsite Managed Services (OMS) staff including interviewing, hiring, performance management, time and expense approvals.

Day-To-Day Responsibilities

• Day-to-day leadership and management of assigned Onsite Managed Services (OMS) staff including interviewing, hiring, performance management, time and expense approvals.
• Foster a culture of belonging and team spirit through frequent recognition and engagement.
• Promote and drive team collaboration and maintain team moral and engagement.
• Support the successful on-boarding of new OMS employees ensuring a smooth transition for both employee and client.
• Develop, adopt and deliver best practice service levels across all teams.
• Solicit and act upon performance feedback from customer stakeholders
• Collaborate with Regional Service Manager, Service Delivery Manager and Account Manager on issues related to account staffing and performance.
• Ensure labor cost alignment against budgeted contract.
• Assist the RSM, SDM and Sales Account Manager on OMS contract renewal pricing.
• Support the coordination efforts to backfill contractual obligations for OMS clients through the Regional Dispatch Coordinator, SDM, and RSM.
• Work with stakeholders and colleagues to effectively manage OMS staffing related incidents and help develop effective incident management processes, aiding improved service delivery.
• Chairing weekly/monthly/quarterly Service Review Meetings with OMS staff.
• Set and monitor individual development plans for assigned OMS Staff to ensure skills meet or exceed the requirements for their role.
• Ensure OMS staff maintain required safety and security clearances and training for assigned customer locations.
• Drive the creation and enhancement of all onsite documentation (including Standard Operating Procedures (SOP) and Onsite Staff Handbooks) ensure documentation processes and procedures are maintained in accordance with customer and AVI-SPL requirements.

Skills And Abilities
WHAT WE'RE LOOKING FOR

• Ability to direct a team towards a cohesive set of strategic objectives and maintain efficient timelines in the completion of tasks
• Ability to understand and leverage existing Company systems to provide solutions to the business and recommend new systems when required
• Proven ability to significantly contribute toward or lead operation initiatives with a results-oriented approach
• Demonstrated leadership and management skills in a team-oriented, collaborative environment
• Strong interpersonal skills, with the ability to work effectively with all levels of the organization
• Ability to balance multiple tasks with changing priorities
• Ability to work and think independently and ensuring to meet deadlines
• Demonstrated ability to maintain strict confidentiality and handle sensitive matters with discretion
• Excellent attention to detail and organizational skills
• Must have clear and professional communication skills (written and oral) both internally and externally
• Proficient with both English, Cantonese and Mandarin.
• Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization

Education And/or Experience

• Minimum high school diploma or equivalent
• Minimum 3-5 years of Management experience in similar or related field
• Possess ITIL Certifications
• Experience in Service Management is preferred
• Experience in the AV industry is preferred

As an IT Delivery Manager, you would be in charge of ensuring that all information technology projects are completed on time and meet the set specifications and standards. It would require you to manage different teams, monitor project progress, and ensure all technical aspects of the project are handled effectively and smoothly.

Skills

• Project management: Ability to plan, execute, and monitor IT projects effectively
• Leadership: Strong leadership skills to guide and motivate project teams
• Communication: Excellent verbal and written communication skills to effectively communicate with stakeholders
• Technical knowledge: In-depth understanding of IT systems and technologies
• Problem-solving: Strong analytical and problem-solving skills to identify and resolve project issues
• Time management: Ability to prioritize tasks and manage project timelines
• Risk management: Proficiency in identifying and mitigating project risks
• Budgeting: Experience in managing project budgets and resources
• Stakeholder management: Ability to build and maintain relationships with stakeholders
• Adaptability: Flexibility to adapt to changing project requirements and environments

Qualification & Education

• A Bachelor's degree
• Proven experience managing complex IT projects in retail industry
• Liaising with overseas vendor

Job Summary:

We are seeking a Data Platform Delivery Manager to lead the delivery of a critical data platform transformation project. You will manage stakeholder expectations, coordinate cross-functional teams, and ensure high-quality delivery aligned with our industry goals. Your technical expertise and domain knowledge will be key to driving timely, effective solutions.

Responsibilities:

• Manage stakeholder expectations and align cross-functional, cross-region teams throughout the project lifecycle to deliver unified, standardized data processes supporting consistent business operations.
• Gather high-level requirements from diverse stakeholders and translate them into actionable plans that improve data consistency, quality, and enable real-time insights.
• Collaborate closely with internal development teams across regions to ensure timely delivery, reduce data duplication, and maintain a reliable centralized data platform.
• Monitor project progress, identify risks and issues early, and implement mitigation strategies to uphold delivery quality against business and technical standards.
• Provide regular updates and detailed reporting to stakeholders and leadership, demonstrating progress toward optimizing business teams with trustworthy, real-time data solutions.

Requirements:

• Minimum of 7 years experience in managerial roles or as a senior data engineer or equivalent.

• Hands-on experience with:

• Databricks (Azure or AWS)

• Spark Streaming
• SQL (any variant)
• Kafka
• Strong project management abilities with a proven track record of leading initiatives and delivering results on time.
• Excellent communication and interpersonal skills.
• Preferred domain knowledge in the insurance industry.