7 Design Consulting jobs in Hong Kong

Accenture Song - User Experience Architect

Accenture

Posted 10 days ago

Job Viewed

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Job Description

Accenture Song - User Experience Architect

Join to apply for the Accenture Song - User Experience Architect role at Accenture

Accenture Song - User Experience Architect

3 days ago Be among the first 25 applicants

Join to apply for the Accenture Song - User Experience Architect role at Accenture

About Accenture:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

About Accenture:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

The company has been operating in Greater China for over 30 years. Today, it has more than 17,000 people servicing clients across the region with offices in the cities including Beijing, Shanghai, Dalian, Chengdu, Guangzhou, Shenzhen, Hong Kong and Taipei. As a trusted Partner of Choice for digital transformation, Accenture is bringing more innovation to the business and technology ecosystems and helping Chinese enterprises and the government to embrace digitization and enhance global competitiveness to succeed in the new era.

For more information about Accenture, please visit its corporate homepage and its Greater China homepage .



About Accenture Song:

As one of the key services under Accenture, Accenture Song is in the business of Experience. We connect deep human and business insights with the possibilities of technology to define and deliver new realities. We're committed to helping clients design, build, communicate and run Experiences that make peoples' lives better, more productive and more meaningful. Visit to find out more about us.



About the Role:

Join our banking transformation project to reinvent customer-centric sales and marketing. We seek a specialist with 7-10 years' experience to redesign the bank's digital sales funnel using journey design principles. You'll bridge UX thinking with marketing operations to drive measurable CX improvements across all touchpoints.

Key Responsibilities:


  • Journey Design & Optimization
  • Lead end-to-end redesign of customer journeys for sales/marketing processes
  • Map critical paths (e.g., loan applications, account onboarding) using UX methodologies
  • Identify and eliminate journey friction points through data-driven insights
  • Transformation Execution
  • Implement digital marketing capabilities (personalization, automation) aligned to journey frameworks
  • Integrate UX research findings into sales campaign strategies
  • Optimize conversion funnels using A/B testing and behavioral analytics
  • Cross-Functional Collaboration
  • Partner with UX teams to translate designs into marketing workflows
  • Align technology (martech/CDP), analytics, and branch teams on journey execution
  • Train sales teams on journey-centric engagement protocols
  • Performance Leadership
  • Establish journey KPIs (conversion lift, task completion rates, NPS)
  • Develop ROI models linking journey improvements to business outcomes
  • Report to executives on transformation progress and CX impact


  • Experience, Attributes and Qualifications:

    Core Requirements:


  • 7 -10 years in digital marketing sales transformation roles consulting or corporate
  • Proven journey design expertise Portfolio showing redesigned sales funnels journeys
  • Banking fintech experience with understanding of regulated environments
  • Strong grasp of UX principles applied to conversion optimization
  • Proficiency in marketing technologies CRM, CDP, automation tools
  • Analytics capability Google Analytics, Adobe Analytics, BI tools


  • Essential Skills:


  • Stakeholder facilitation C suite to frontline workshops
  • Data driven decision making quantitative qualitative
  • Project leadership in Agile environments
  • Consulting approach to problem solving


  • Preferred Background:


  • Experience with financial services customer journeys e.g., mortgage flows, onboarding
  • Certifications Google Marketing Platform, CXPA, or UX design methods
  • Martech implementation experience Salesforce, Adobe Experience Cloud
  • Knowledge of banking compliance KYC, PSD2
  • MBA or advanced degree in Marketing Technology


  • Seniority level
    • Seniority level Mid-Senior level
    Employment type
    • Employment type Full-time
    Job function
    • Job function Strategy/Planning and Information Technology
    • Industries Business Consulting and Services

    Referrals increase your chances of interviewing at Accenture by 2x

    Senior UX Designer, Executive Director, Wealth Management Platforms, Hong Kong Senior / Lead UX UI Designer (Crypto / FinTech) multiple headcounts

    Shenzhen, Guangdong, China CN¥15,000.00-CN¥0,000.00 2 years ago

    Product Solution Architect (Tencent Cloud-native Suite)

    Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

    Shenzhen, Guangdong, China CN 5,000.00-CN 5,000.00 2 years ago

    Shenzhen, Guangdong, China CN 2,000.00-CN 2,000.00 2 years ago

    Infrastructure Operations Engineer (GPU Computing) - Enterprise AI

    Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 1 year ago

    We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    #J-18808-Ljbffr
    This advertiser has chosen not to accept applicants from your region.

    Accenture Song - User Experience Architect

    Hong Kong, Hong Kong Accenture

    Posted 9 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Accenture Song - User Experience Architect

    Join to apply for the Accenture Song - User Experience Architect role at Accenture

    Accenture Song - User Experience Architect

    3 days ago Be among the first 25 applicants

    Join to apply for the Accenture Song - User Experience Architect role at Accenture

    About Accenture:
    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

    About Accenture:
    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
    The company has been operating in Greater China for over 30 years. Today, it has more than 17,000 people servicing clients across the region with offices in the cities including Beijing, Shanghai, Dalian, Chengdu, Guangzhou, Shenzhen, Hong Kong and Taipei. As a trusted Partner of Choice for digital transformation, Accenture is bringing more innovation to the business and technology ecosystems and helping Chinese enterprises and the government to embrace digitization and enhance global competitiveness to succeed in the new era.
    For more information about Accenture, please visit its corporate homepage and its Greater China homepage .
    About Accenture Song:
    As one of the key services under Accenture, Accenture Song is in the business of Experience. We connect deep human and business insights with the possibilities of technology to define and deliver new realities. We're committed to helping clients design, build, communicate and run Experiences that make peoples' lives better, more productive and more meaningful. Visit to find out more about us.
    About the Role:
    Join our banking transformation project to reinvent customer-centric sales and marketing. We seek a specialist with 7-10 years' experience to redesign the bank's digital sales funnel using journey design principles. You'll bridge UX thinking with marketing operations to drive measurable CX improvements across all touchpoints.
    Key Responsibilities:

  • Journey Design & Optimization
  • Lead end-to-end redesign of customer journeys for sales/marketing processes
  • Map critical paths (e.g., loan applications, account onboarding) using UX methodologies
  • Identify and eliminate journey friction points through data-driven insights
  • Transformation Execution
  • Implement digital marketing capabilities (personalization, automation) aligned to journey frameworks
  • Integrate UX research findings into sales campaign strategies
  • Optimize conversion funnels using A/B testing and behavioral analytics
  • Cross-Functional Collaboration
  • Partner with UX teams to translate designs into marketing workflows
  • Align technology (martech/CDP), analytics, and branch teams on journey execution
  • Train sales teams on journey-centric engagement protocols
  • Performance Leadership
  • Establish journey KPIs (conversion lift, task completion rates, NPS)
  • Develop ROI models linking journey improvements to business outcomes
  • Report to executives on transformation progress and CX impact
  • Experience, Attributes and Qualifications:
    Core Requirements:
  • 7 -10 years in digital marketing sales transformation roles consulting or corporate
  • Proven journey design expertise Portfolio showing redesigned sales funnels journeys
  • Banking fintech experience with understanding of regulated environments
  • Strong grasp of UX principles applied to conversion optimization
  • Proficiency in marketing technologies CRM, CDP, automation tools
  • Analytics capability Google Analytics, Adobe Analytics, BI tools
  • Essential Skills:
  • Stakeholder facilitation C suite to frontline workshops
  • Data driven decision making quantitative qualitative
  • Project leadership in Agile environments
  • Consulting approach to problem solving
  • Preferred Background:
  • Experience with financial services customer journeys e.g., mortgage flows, onboarding
  • Certifications Google Marketing Platform, CXPA, or UX design methods
  • Martech implementation experience Salesforce, Adobe Experience Cloud
  • Knowledge of banking compliance KYC, PSD2
  • MBA or advanced degree in Marketing Technology
  • Seniority level
    • Seniority level Mid-Senior level
    Employment type
    • Employment type Full-time
    Job function
    • Job function Strategy/Planning and Information Technology
    • Industries Business Consulting and Services

    Referrals increase your chances of interviewing at Accenture by 2x

    Senior UX Designer, Executive Director, Wealth Management Platforms, Hong Kong Senior / Lead UX UI Designer (Crypto / FinTech) multiple headcounts

    Shenzhen, Guangdong, China CN¥15,000.00-CN¥0,000.00 2 years ago

    Product Solution Architect (Tencent Cloud-native Suite)

    Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

    Shenzhen, Guangdong, China CN 5,000.00-CN 5,000.00 2 years ago

    Shenzhen, Guangdong, China CN 2,000.00-CN 2,000.00 2 years ago

    Infrastructure Operations Engineer (GPU Computing) - Enterprise AI

    Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 1 year ago

    We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    #J-18808-Ljbffr
    This advertiser has chosen not to accept applicants from your region.

    Senior UX Writer (Content Design & Strategy)

    OKX

    Posted 10 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Hong Kong, Hong Kong SAR

    OKX will be prioritizing applicants who have a current right to work in Hong Kong, and do not require OKX's sponsorship of a visa. We are open to consider from Lead/Manager to Director level.

    Who We Are

    At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

    About The Opportunity

    As a Content Designer, you are the bridge between our users and our products. Your expertise in crafting clear, concise, and accurate content not only builds trust with our users but also transforms complex product features into intuitive, easy-to-understand experiences. You will foster relationships with key stakeholders across various departments, including Product Management, Product Design, Marketing, User Research, Engineering, and Localization.

    What You’ll Be Doing
    1. Craft clear, concise, and user-centered content for digital products, including UI text, microcopy, error messages, tooltips, and onboarding flows, ensuring a seamless and intuitive user experience.
    2. Collaborate closely with product managers, product designers, UX researchers, and developers to understand user needs, product goals, and technical constraints, and deliver content that enhances functionality and usability.
    3. Develop content strategies that align with the company’s brand voice and tone, driving consistency across platforms and products, while adapting to different user personas, use cases, and business needs.
    4. Conduct user research, A/B testing, and content audits to analyze the effectiveness of content, gather insights, and iterate on content solutions to improve user engagement and satisfaction.
    5. Create and maintain content guidelines, style guides, and best practices to ensure a cohesive content experience across multiple teams and projects, fostering alignment and scalability.
    What We Look For In You
    • At least 5 years of content writing or UX writing and people management experience
    • Bachelor's degree (or higher) in English, Language Studies, Journalism, Communications, Translations or Interpretation or related fields
    • Strong interpersonal and communication skills, and outstanding ability to write in English at a near-native level
    • Proven experience in various forms of writing, such as content strategy, UI copy, microcopies and user education
    • Experience in creating style guides, content framework, and working with diverse or global teams
    • Proactive problem-solving skills, with a focus on identifying and addressing issues in a timely manner
    • Deep commitment to enhancing user experience, prioritizing user needs and insights into content creation
    Nice to Haves
    • Experience or familiarity with the crypto or blockchain industry
    • Proficiency in design and localization software
    • International experience, covering content targeted towards different geographical regions
    • Proficiency in written Chinese is a bonus but not required
    Benefits
    • L&D programs and Education subsidy for employees' growth and development
    • Various team building programs and company events
    • Wellness and meal allowances
    • Comprehensive healthcare schemes for employees and dependants
    Apply for this job

    * indicates a required field

    #J-18808-Ljbffr
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    Senior UX Writer (Content Design & Strategy)

    Hong Kong, Hong Kong OKX

    Posted 3 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Hong Kong, Hong Kong SAR

    OKX will be prioritizing applicants who have a current right to work in Hong Kong, and do not require OKX's sponsorship of a visa. We are open to consider from Lead/Manager to Director level.

    Who We Are

    At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

    About The Opportunity

    As a Content Designer, you are the bridge between our users and our products. Your expertise in crafting clear, concise, and accurate content not only builds trust with our users but also transforms complex product features into intuitive, easy-to-understand experiences. You will foster relationships with key stakeholders across various departments, including Product Management, Product Design, Marketing, User Research, Engineering, and Localization.

    What You’ll Be Doing
    • Craft clear, concise, and user-centered content for digital products, including UI text, microcopy, error messages, tooltips, and onboarding flows, ensuring a seamless and intuitive user experience.
    • Collaborate closely with product managers, product designers, UX researchers, and developers to understand user needs, product goals, and technical constraints, and deliver content that enhances functionality and usability.
    • Develop content strategies that align with the company’s brand voice and tone, driving consistency across platforms and products, while adapting to different user personas, use cases, and business needs.
    • Conduct user research, A/B testing, and content audits to analyze the effectiveness of content, gather insights, and iterate on content solutions to improve user engagement and satisfaction.
    • Create and maintain content guidelines, style guides, and best practices to ensure a cohesive content experience across multiple teams and projects, fostering alignment and scalability.
    What We Look For In You
    • At least 5 years of content writing or UX writing and people management experience
    • Bachelor's degree (or higher) in English, Language Studies, Journalism, Communications, Translations or Interpretation or related fields
    • Strong interpersonal and communication skills, and outstanding ability to write in English at a near-native level
    • Proven experience in various forms of writing, such as content strategy, UI copy, microcopies and user education
    • Experience in creating style guides, content framework, and working with diverse or global teams
    • Proactive problem-solving skills, with a focus on identifying and addressing issues in a timely manner
    • Deep commitment to enhancing user experience, prioritizing user needs and insights into content creation
    Nice to Haves
    • Experience or familiarity with the crypto or blockchain industry
    • Proficiency in design and localization software
    • International experience, covering content targeted towards different geographical regions
    • Proficiency in written Chinese is a bonus but not required
    Benefits
    • L&D programs and Education subsidy for employees' growth and development
    • Various team building programs and company events
    • Wellness and meal allowances
    • Comprehensive healthcare schemes for employees and dependants
    Apply for this job

    * indicates a required field

    #J-18808-Ljbffr
    This advertiser has chosen not to accept applicants from your region.

    Experience Design Consultant

    IBM

    Posted 10 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Join to apply for the Experience Design Consultant role at IBM

    Join to apply for the Experience Design Consultant role at IBM

    Get AI-powered advice on this job and more exclusive features.

    Introduction

    As Experience Design Consultants, you are empowered to bring forward the best experiences for our clients and their customers. You will need to have keen sensibilities for business and service design, and can break down complex problems into expertly crafted solutions to connect the dots between our clients’ business vision and product requirements. You will be at the center of driving our clients transformation: to identify their business challenges and opportunities; to define their experience strategy, to conceptualize user journeys, and to create digital products to accelerate their business goals.

    Introduction

    As Experience Design Consultants, you are empowered to bring forward the best experiences for our clients and their customers. You will need to have keen sensibilities for business and service design, and can break down complex problems into expertly crafted solutions to connect the dots between our clients’ business vision and product requirements. You will be at the center of driving our clients transformation: to identify their business challenges and opportunities; to define their experience strategy, to conceptualize user journeys, and to create digital products to accelerate their business goals.

    This position will have responsibility for the end to end experience design and execution, leading customer research activities, social listening, and conducting stakeholder interview and brainstorming workshops. Subsequently, you will be responsible for devising the client’s experience strategy to fulfil goals in customer acquisition, retention and advocacy. And, working in collaboration with our business analyst and product engineers, to develop solutions and continue to evolve and iterate designs in an agile manner. Teaming between practitioners, client resources, and third party partners is critical to this role.

    Your Role And Responsibilities

    • Deliver on all aspects of user experience design, from strategy formulation to UXUI execution.
    • Lead business case development with good knowledge in articulating and balancing business needs with user needs
    • Coordinate brainstorming workshop, set up the logistics and customize the workshop materials. You will be responsible for running the sessions, ensuring the team stays on track, and keeping a high-level view toward targetted outcome.
    • Collaborate with analysts, engineering, project managers, client executives and users to deliver on projects
    • Consolidate business goals, user and technology requirements to drive design decisioning
    • Enforce good practices in user validation and testing of ideas
    • Champion design driven methodology, advocate for the end user’s needs and positive user experiences and crafting logical UX and beautiful UI.

    Preferred Education

    Bachelor's Degree

    Required Technical And Professional Expertise

    • Bachelor's or Master’s Degree in Design, similar discipline or non-design degree with design bootcamp training
    • Have a design portfolio demonstrating a strong understanding of user-centered design principles and practices
    • Good understanding of product design and product management practices
    • 1-3 years of experience in Product/ Service/ UXUI Design
    • Demonstrated ability to understand complex business or experience problems
    • Familiarity with workshopping techniques and ability to facilitate a diverse group to a desired outcome
    • Demonstrated ability to work in a client facing environment
    • Strong professional verbal, written, and interpersonal skills
    • English, Cantonese: Fluent Mandarin is a plus

    Seniority level
    • Seniority level Mid-Senior level
    Employment type
    • Employment type Full-time
    Job function
    • Job function Design, Art/Creative, and Information Technology
    • Industries IT Services and IT Consulting

    Referrals increase your chances of interviewing at IBM by 2x

    Get notified about new Design Consultant jobs in Hong Kong SAR .

    Design Manager - Creative and Communications Consultant, Marketing and Graphic Design (Cantonese Speaking)-R-248433

    Wan Chai District, Hong Kong SAR 1 day ago

    (Senior) Consultant - Strategy & Business Design - Hong Kong(314447)

    Wan Chai District, Hong Kong SAR 9 hours ago

    Sha Tin District, Hong Kong SAR 3 days ago

    Senior Manager, Property Design Management (Residential & Retail projects) Assistant Marketing Manager / Senior Marketing Executive (In-house Creative & Design Team)

    Islands District, Hong Kong SAR 9 months ago

    Senior Manager, Property Design Management (Membership projects)

    Sha Tin District, Hong Kong SAR 1 month ago

    Manager - Strategy & Business Design - Hong Kong(314448) Accenture Song - CRM & Customer Experience Associate Manager

    Eastern District, Hong Kong SAR 2 weeks ago

    Manager, Campaign Management, Data Analytics

    Tsim Sha Tsui, Hong Kong SAR 3 months ago

    We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    #J-18808-Ljbffr
    This advertiser has chosen not to accept applicants from your region.

    Experience Design Consultant

    Hong Kong, Hong Kong IBM

    Posted 13 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    **Introduction**
    As Experience Design Consultants, you are empowered to bring forward the best experiences for our clients and their customers. You will need to have keen sensibilities for business and service design, and can break down complex problems into expertly crafted solutions to connect the dots between our clients' business vision and product requirements. You will be at the center of driving our clients transformation: to identify their business challenges and opportunities; to define their experience strategy, to conceptualize user journeys, and to create digital products to accelerate their business goals.
    This position will have responsibility for the end to end experience design and execution, leading customer research activities, social listening, and conducting stakeholder interview and brainstorming workshops. Subsequently, you will be responsible for devising the client's experience strategy to fulfil goals in customer acquisition, retention and advocacy. And, working in collaboration with our business analyst and product engineers, to develop solutions and continue to evolve and iterate designs in an agile manner. Teaming between practitioners, client resources, and third party partners is critical to this role.
    **Your role and responsibilities**
    * Deliver on all aspects of user experience design, from strategy formulation to UXUI execution.
    * Lead business case development with good knowledge in articulating and balancing business needs with user needs
    * Coordinate brainstorming workshop, set up the logistics and customize the workshop materials. You will be responsible for running the sessions, ensuring the team stays on track, and keeping a high-level view toward targetted outcome.
    * Collaborate with analysts, engineering, project managers, client executives and users to deliver on projects
    * Consolidate business goals, user and technology requirements to drive design decisioning
    * Enforce good practices in user validation and testing of ideas
    * Champion design driven methodology, advocate for the end user's needs and positive user experiences and crafting logical UX and beautiful UI.
    **Required technical and professional expertise**
    * Bachelor's or Master's Degree in Design, similar discipline or non-design degree with design bootcamp training
    * Have a design portfolio demonstrating a strong understanding of user-centered design principles and practices
    * Good understanding of product design and product management practices
    * 1-3 years of experience in Product/ Service/ UXUI Design
    * Demonstrated ability to understand complex business or experience problems
    * Familiarity with workshopping techniques and ability to facilitate a diverse group to a desired outcome
    * Demonstrated ability to work in a client facing environment
    * Strong professional verbal, written, and interpersonal skills
    * English, Cantonese: Fluent Mandarin is a plus
    IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
    This advertiser has chosen not to accept applicants from your region.

    Experience Design Consultant

    Hong Kong, Hong Kong IBM

    Posted 3 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Join to apply for the Experience Design Consultant role at IBM

    Join to apply for the Experience Design Consultant role at IBM

    Get AI-powered advice on this job and more exclusive features.

    Introduction
    As Experience Design Consultants, you are empowered to bring forward the best experiences for our clients and their customers. You will need to have keen sensibilities for business and service design, and can break down complex problems into expertly crafted solutions to connect the dots between our clients’ business vision and product requirements. You will be at the center of driving our clients transformation: to identify their business challenges and opportunities; to define their experience strategy, to conceptualize user journeys, and to create digital products to accelerate their business goals.

    Introduction
    As Experience Design Consultants, you are empowered to bring forward the best experiences for our clients and their customers. You will need to have keen sensibilities for business and service design, and can break down complex problems into expertly crafted solutions to connect the dots between our clients’ business vision and product requirements. You will be at the center of driving our clients transformation: to identify their business challenges and opportunities; to define their experience strategy, to conceptualize user journeys, and to create digital products to accelerate their business goals.
    This position will have responsibility for the end to end experience design and execution, leading customer research activities, social listening, and conducting stakeholder interview and brainstorming workshops. Subsequently, you will be responsible for devising the client’s experience strategy to fulfil goals in customer acquisition, retention and advocacy. And, working in collaboration with our business analyst and product engineers, to develop solutions and continue to evolve and iterate designs in an agile manner. Teaming between practitioners, client resources, and third party partners is critical to this role.
    Your Role And Responsibilities

    • Deliver on all aspects of user experience design, from strategy formulation to UXUI execution.
    • Lead business case development with good knowledge in articulating and balancing business needs with user needs
    • Coordinate brainstorming workshop, set up the logistics and customize the workshop materials. You will be responsible for running the sessions, ensuring the team stays on track, and keeping a high-level view toward targetted outcome.
    • Collaborate with analysts, engineering, project managers, client executives and users to deliver on projects
    • Consolidate business goals, user and technology requirements to drive design decisioning
    • Enforce good practices in user validation and testing of ideas
    • Champion design driven methodology, advocate for the end user’s needs and positive user experiences and crafting logical UX and beautiful UI.
    Preferred Education
    Bachelor's Degree
    Required Technical And Professional Expertise
    • Bachelor's or Master’s Degree in Design, similar discipline or non-design degree with design bootcamp training
    • Have a design portfolio demonstrating a strong understanding of user-centered design principles and practices
    • Good understanding of product design and product management practices
    • 1-3 years of experience in Product/ Service/ UXUI Design
    • Demonstrated ability to understand complex business or experience problems
    • Familiarity with workshopping techniques and ability to facilitate a diverse group to a desired outcome
    • Demonstrated ability to work in a client facing environment
    • Strong professional verbal, written, and interpersonal skills
    • English, Cantonese: Fluent Mandarin is a plus
    Seniority level
    • Seniority level Mid-Senior level
    Employment type
    • Employment type Full-time
    Job function
    • Job function Design, Art/Creative, and Information Technology
    • Industries IT Services and IT Consulting

    Referrals increase your chances of interviewing at IBM by 2x

    Get notified about new Design Consultant jobs in Hong Kong SAR .

    Design Manager - Creative and Communications Consultant, Marketing and Graphic Design (Cantonese Speaking)-R-248433

    Wan Chai District, Hong Kong SAR 1 day ago

    (Senior) Consultant - Strategy & Business Design - Hong Kong(314447)

    Wan Chai District, Hong Kong SAR 9 hours ago

    Sha Tin District, Hong Kong SAR 3 days ago

    Senior Manager, Property Design Management (Residential & Retail projects) Assistant Marketing Manager / Senior Marketing Executive (In-house Creative & Design Team)

    Islands District, Hong Kong SAR 9 months ago

    Senior Manager, Property Design Management (Membership projects)

    Sha Tin District, Hong Kong SAR 1 month ago

    Manager - Strategy & Business Design - Hong Kong(314448) Accenture Song - CRM & Customer Experience Associate Manager

    Eastern District, Hong Kong SAR 2 weeks ago

    Manager, Campaign Management, Data Analytics

    Tsim Sha Tsui, Hong Kong SAR 3 months ago

    We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    #J-18808-Ljbffr
    This advertiser has chosen not to accept applicants from your region.
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