What Jobs are available for Desktop Support in Hong Kong?

Key Responsibilities:

• Perform imaging and software installations on Windows and Apple laptops/desktops (including iMacs), and provide remote support as needed.
• Troubleshoot and resolve post-deployment issues across Windows, macOS, and mobile platforms.
• Handle printer installations, maintenance, and break-fix support.
• Manage hardware lifecycle activities including disposal, redeployment, and asset reclamation.
• Coordinate hardware shipping, repairs, and replacements (including warranty and out-of-warranty cases).
• Support end users through walk-up and depot services.
• Manage and track spare parts inventory and ensure accurate asset tagging and records in the asset management system.
• Provide first-level troubleshooting for VDI environments.
• Deliver Executive (VIP) and Audio/Video support, including routine system health checks.
• Collaborate with external vendors for onsite or dispatch support.
• Assist with data backup and recovery coordination.
• Participate in hardware refresh and deployment initiatives.
• Prepare and submit weekly reports on physical inventory counts, asset movement, and equipment usage.
• Coordinate onboarding for new hires and ensure proper assignment and configuration of IT assets.
• Maintain compliance with company IT standards, processes, and policies.

Qualifications & Requirements:

• Minimum 3 years of IT experience, including technical training and hands-on desktop support.
• Strong knowledge of Windows 10 and macOS platforms, including imaging and deployment.
• Familiarity with Microsoft Office 365 applications.
• Understanding of basic networking concepts (TCP/IP, Windows Networking, Ethernet).
• Experience with networked printer setup and maintenance.
• Proficiency in using PC-based productivity tools such as Word, Excel, PowerPoint, and Outlook.
• Excellent troubleshooting, communication, and customer service skills.
• Strong organizational skills with the ability to prioritize multiple tasks effectively.
• Experience supporting users in a helpdesk or call center environment preferred.
• MCP or CompTIA A+ certification preferred.
• Willingness to work extended or modified hours as required.
• Must be able to lift up to 50 pounds.
• Must possess a valid driver's license and have access to a personal vehicle (mileage reimbursement per company policy).

Our client is a multinational banking and financial services corporation. They are currently looking for a desktop support engineer to join their team.

Job Duties:

• Hardware and Software Management: Installing, configuring, and maintaining desktop hardware and software systems.
• Problem Resolution: Diagnosing and rectifying issues related to hardware, software, and network functionality.
• End-User Support: Offering technical assistance to users both remotely and on-site.
• Device Setup: Preparing and configuring new computers and peripherals.
• Meeting Setup Assistance: Supporting physical and virtual meeting arrangements, including platforms like VooV etc.
• System Security: Ensuring secure and reliable system operations by deploying and managing antivirus and other solutions.
• Updates and Backups: Conducting routine system updates, patches, and data backups.
• Asset Tracking: Keeping records of hardware and software inventory.
• Documentation: Logging support activities and solutions in a ticketing system.
• Project Support: Contributing to IT projects as needed.

Requirements:

• Higher Diploma or above in Computer-related disciplines.
• At least 2–3 years in desktop support or a similar capacity, preferably within a large-scale organization.
• Proficient in 2–3 years in desktop supports.
• Well-versed in Microsoft Office and other standard software tools.
• Skilled in diagnosing and repairing hardware issues.
• Competent in managing computer setups and configurations
• Acquainted with networking protocols, such as TCP/IP, and fundamental networking concepts.
• Experienced in configuring and troubleshooting virtual meeting tools.
• Experienced in utilizing antivirus and other endpoint security systems.
• Fluent in Cantonese is a must, and capable in Mandarin and English.

To apply for this position, please simply click on the "APPLY" button. or apply through below link:

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PERSOL Hong Kong: Employment Agency Licence No. 79006

We are looking for Desktop Support Engineer for our leading banking client and details are as below:

Responsibilities

• Installing, configuring, and maintaining desktop hardware and software systems.
• Diagnosing and rectifying issues related to hardware, software, and network functionality.
• Offering technical assistance to users both remotely and on-site.
• Preparing and configuring new computers and peripherals.
• Meeting Setup Assistance: Supporting physical and virtual meeting arrangements, including platforms like VooV etc.
• Ensuring secure and reliable system operations by deploying and managing antivirus and other solutions.
• Conducting routine system updates, patches, and data backups.
• Keeping records of hardware and software inventory.
• Logging support activities and solutions in a ticketing system.
• Contributing to IT projects as needed.

Requirements

• Possess a Higher Diploma or above in Computer-related disciplines.
• At least 2–3 years in desktop support or a similar capacity, preferably within a large-scale organization.
• Proficient in Windows OS platforms.
• Well-versed in Microsoft Office and other standard software tools.
• Skilled in diagnosing and repairing hardware issues.
• Competent in managing computer setups and configurations
• Acquainted with networking protocols, such as TCP/IP, and fundamental networking concepts.
• Experienced in configuring and troubleshooting virtual meeting tools.
• Experienced in utilizing antivirus and other endpoint security systems.
• Fluent in Cantonese is a must, and capable in Mandarin and English.
• Adept at working independently as well as collaboratively.
• Strong problem-solving and analytical skills.
• Proactive, customer-focused, and approachable with a service-oriented mindset.
• Able to Overtime when necessary.

Please note that only short-listed candidates will be notified. All information gathered will be treated in strict confidence and solely used for recruitment purposes.

Core Job Values

Directly facing end-users (lawyers and staff), providing efficient, friendly, and professional first-line technical support. Quickly resolve various hardware and software issues in the office environment, ensuring the stability and availability of users' office equipment and applications, thereby enhancing user satisfaction and experience with IT services.

Job Responsibilities

1. Hardware Support: Manage the full lifecycle of office equipment, including computers, mobile devices, printers/copiers, telephones, and video conferencing systems, encompassing procurement assistance, acceptance, deployment, configuration, maintenance, upgrades, and disposal. Implement preventive maintenance plans to reduce equipment failure rates. Analyze recurring or common hardware issues and propose bulk replacement or optimization suggestions to supervisors.
2. Software and Account Support: Handle the installation, configuration, troubleshooting, and upgrades for operating systems (Windows/macOS), office software (MS 365, Adobe), professional legal software (e.g., Workshare), and various plugins. Execute endpoint security policies, including antivirus software deployment, malware removal, vulnerability patching, and basic security hardening.
3. User Support and Training: Respond promptly to and resolve user service requests and fault reports via on-site visits, phone, email, or the service desk system. Develop clear and easy-to-understand operation guides and knowledge base documents to empower users to self-resolve common issues. Provide IT onboarding training for new employees and guide users on efficient and secure use of various devices and applications.
4. Meeting and Event Support: Offer round-the-clock audio-visual technical support for meeting rooms, video conferences, client meetings, and internal events, ensuring seamless connectivity and clear audio/video quality for equipment such as projectors, video conferencing systems, and microphones.
5. IT Asset Management: Maintain an accurate IT asset inventory database, track assets throughout their lifecycle from procurement to disposal, and conduct regular asset inventories and reconciliations to ensure records match actual assets.

Job Requirements

• Education and Experience: Associate degree or above in computer science or related fields. 3+ years of desktop support experience; preference for candidates with experience supporting executives or professionals (e.g., lawyers, accountants).
• Knowledge and Skills: Proficiency in installation, configuration, and troubleshooting of Windows 10/11 and macOS operating systems. Expertise in configuring and resolving advanced issues with the MS 365 suite (Outlook, Word, Excel, PowerPoint, Teams). Familiarity with PC hardware architecture, with strong hardware fault diagnosis and repair capabilities. Knowledge of TCP/IP network fundamentals. Preference for ITIL certification or service desk-related experience.
• General Qualities: Strong customer service orientation, patience, and sense of responsibility. Excellent verbal and written communication skills, with the ability to explain technical issues in simple, accessible language. Capability to quickly resolve problems and multitask under high-pressure environments. Enthusiasm for proactively learning new technologies and knowledge.

岗位核心价值:

直接面向最终用户(律师及员工),提供高效、友好、专业的一线技术支持。快速解决办公环境中各类软硬件问题,保障用户办公设备及应用的稳定性和可用性,提升用户对IT服务的满意度和体验。

岗位职责:

1.硬件支持:

负责办公电脑、移动设备、打印复印机、电话、视频会议系统等办公设备的全程生命周期管理,包括采购协助、验收、部署、配置、维修、升级和报废。

执行预防性维护计划,减少设备故障率。对重复出现或具有共性的硬件问题进行分析,并向主管提出批量更换或优化建议。

2.软件与账户支持:

负责操作系统(Windows/macOS)、办公软件(MS 365、Adobe)、专业法律软件(如Workshare)及各类插件的安装、配置、故障排查和升级。

执行终端安全策略,包括防病毒软件部署、恶意软件查杀、漏洞修补和基础安全加固。

3.用户支持与培训:

通过现场、电话、邮件或服务台系统,及时响应和解决用户的服务请求和故障报修。

编写清晰易懂的操作指南和知识库文档,赋能用户自助解决常见问题。

为新员工提供入职IT培训,指导用户高效、安全地使用各类设备和应用。

4.会议与活动支持:

为会议室、视频会议、客户会议及内部活动提供全天候的音视频技术支持,确保会议设备(如投影仪、视频会议系统、麦克风)连接顺畅、音画质清晰。

1. IT资产管理

维护准确的IT资产库存数据库,跟踪资产从采购到报废的全过程,定期进行资产盘点和核对,确保账实相符。

任职条件:

学历与经验:

大专及以上学历,电脑或相关专业。

3年以上桌面支持经验,有支持高管或专业人才(如律师、会计师)的经验者优先。

知识与技能:

精通Windows 10/11及macOS操作系统的安装、配置和故障排除。

精通MS 365套件(Outlook, Word, Excel, PowerPoint, Teams)的配置和高级问题解决。

熟悉PC硬件架构,具备较强的硬件故障诊断和维修能力。

熟悉TCP/IP网络基础知识。

ITIL认证或服务台相关经验者优先。

综合素质:

极强的客户服务意识、耐心和责任心。

优秀的口头和书面沟通能力,能用通俗易懂的语言解释技术问题。

具备在高压环境下快速解决问题和多任务处理的能力。

主动学习新技术和新知识的热情。

WE'RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT Hong Kong

Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

· Client in 190+ countries

· 6000+ Engineers

· 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us

What You'll Do:

· Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.

· Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.

· Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.

What You Need:

· 1–3 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.

· Experience supporting printers, AV systems, executive users, asset management, and reporting tools.

· Excellent customer service, communication, organization, multitasking, and documentation skills.

· Ability to lift 50 lbs; valid driver's license and personal vehicle required.

· Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.

Location:

183 Electric Rd. North Point 24th Floor, Unit 2405-8, Hong Kong

Why Join Us?:

At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Hong Kong and be at the forefront of IT support excellence

Fortray Global is looking desktop or an EUC L1 Engineer in Hong Kong Island with C1-certified Local (Chinese) and English language proficiency. Our client is a local company, so the candidate must have work authorization in Hong Kong or a stable visa valid for at least two years.

Location: Hong Kong (with travel to Beijing as required)

Overview: We are seeking a strong, independent IT professional to support our APAC region, primarily based in Hong Kong with responsibilities extending to Beijing. This role will focus on providing on-site technical support, project assistance, and troubleshooting across a range of end-user technologies. Key Responsibilities: - Provide on-site desktop engineering support for end-users in Hong Kong and Beijing. - Troubleshoot and resolve issues with thin clients (Igel), VDI environments, Windows systems, Microsoft Teams (including Teams Phone), and audio-visual (AV) equipment. - Support project kickoffs and IT implementations that require in-person presence. - Collaborate with global IT teams to maintain consistency in standards and practices. - Communicate effectively with end-users, leveraging local language competency. - Travel between Hong Kong and Beijing as required (estimated at least monthly). Requirements: - Proven experience in desktop engineering or IT support roles with strong troubleshooting skills. - Technical knowledge of:
• Thin client technologies (e.g., Igel)
• Virtual Desktop Infrastructure (VDI)
• Microsoft Windows operating systems
• Microsoft Teams and Teams Phone
• General AV equipment and conference room systems - Strong independence and ability to work without daily supervision. - Excellent communication skills, including fluency in a local language (Cantonese/Mandarin) and English. - Ability to travel within the APAC region (primarily between Hong Kong and Beijing). Reporting Structure: This role will initially report to global IT leadership, with a planned manager-level IT role in the region to be added in the near future

Job Type: Full-time

Pay: $17, $20,000.00 per month

Job Responsibilities:

• Perform routine technical requests either remotely or at customer site to meet business and customer requirements
• Documents and reports on work completed to ensure compliance with Company and Customer Procedures
• Escalate issues in line with company processes to ensure customer demands are met
• Provide basic customer service to internal and external customers to ensure consistent experience
• Contributes to identifying own development needs
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation

Performance Indicators:

• Ensure Department /Contract meets SLA performance targets
• Maintain and improve customer satisfaction levels
• Understand and adhere to policies and procedures
• Demonstrates relevant Winning Together values
• Costs minimised
• Keep skills up to date with IT industry standards as appropriate to the role/contract
• Attain and maintain accreditations as appropriate to the role/contract

Knowledge, Skills & Experience:

• Works under close supervision. Uses little discretion.
• Able to follow routine instructions and procedures
• Uses basic information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Experienced in supporting VIPs
• Demonstrates an organised approach to work
• Demonstrates basic customer service
• Routine administrative skills
• Good interpersonal skills, basic literacy and numeracy skills
• Demonstrates awareness of health and safety at work.

What you'll do

• Provide hands-on desktop support for warehouse users (Wi-Fi, printers, laptops, user access, etc.)
• Act as the first point of contact for IT issues, ensuring user-centric and timely resolution
• Prioritize and manage tickets effectively, escalating to Level 2/3 support teams in Singapore and India when needed
• Support warehouse-specific systems (e.g., printing systems) and maintain strong communication with local team leads
• Collaborate with global IT teams and occasionally with senior management in Paris

What we're looking for

• 3–5 years of experience in desktop/IT support
• Strong problem-solving skills with a service delivery mindset
• User-centric approach with excellent communication skills
• Fluency in Cantonese and English (spoken and written)
• Ability to work onsite full-time in Tai Po (no WFH arrangement)

Why join us?

• Be part of a collaborative multinational work culture
• Gain exposure to global IT operations across Asia and Europe
• Opportunity to make a direct impact by supporting one of our core user groups

Location: Tai Po, Hong Kong

Employment type: Full-time, Onsite

We are looking for a dedicated
Desktop Support
professional to provide onsite support for our warehouse team, one of our key user groups. This role is critical in ensuring smooth day-to-day operations by resolving technical issues quickly and efficiently. If you are
user-focused, proactive, and enjoy solving problems, this role is perfect for you.

What You'll Do:

• Provide
  onsite desktop support
  for warehouse users, including laptops, Wi-Fi, printers, and user access issues.
• Troubleshoot and resolve
  technical issues efficiently
  while ensuring minimal disruption to warehouse operations.
• Prioritize and manage support tickets, escalating to Level 2/3 teams across different locations as needed.
• Support
  warehouse-specific systems
  , including printing and operational software.
• Maintain clear
  communication with users and IT teams
  to ensure seamless service delivery.

What We're Looking For:

• 3–5 years of experience in
  desktop support
  or IT service delivery.
• Strong
  user-centric mindset
  with a passion for providing excellent support.
• Proactive and organized, with the ability to
  prioritize tasks and manage multiple requests
  .
• Comfortable working in an
  MNC environment
  and collaborating with teams across locations.
• Fluent in
  Cantonese and English
  .