What Jobs are available for Digital Services in Hong Kong?

Job Posting Details

HKUST Library seeks a motivated IT professional to support infrastructure and cybersecurity operations.

Key Responsibilities

• Maintain, monitor, and support server environments (Ubuntu and Windows Server), virtual machines, and Docker containers.
• Perform cybersecurity tasks: vulnerability scanning, patch management, inventory control, and SSL certificate management.
• Manage virtual machines using VMware.
• Participate in Library projects, Library committees, Library task forces, and Library shift counter duties.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Proficiency in Ubuntu, Windows Server, Apache, shell scripting, and PowerShell.
• Knowledge of cybersecurity tools (e.g., Acunetix, Nessus Scan), cybersecurity practices, and SSL certificate management.
• Strong communication skills and a collaborative mindset.

Desirable Qualifications

• Experience in academic or library settings is advantageous.
• Experience in managing resources in VMware and Docker environments.
• Familiarity with automation tools (Power Automate, n8n).

We welcome proactive, detail-oriented team players with a passion for technology and committed to service excellence. Candidates who are eager to learn and contribute within a collaborative environment are encouraged to apply. Fresh graduates are welcome. (Duration: 2 years, renewable)

Starting salary will be commensurate with qualifications and experience. Fringe benefits including annual leave, medical and dental benefits will be provided. A gratuity will be payable upon successful completion of contract.

Please apply on or before: 25 September

(Information provided by applicants will be used for recruitment and other employment-related purposes. Applicants should read the Personal Information Collection Statement before submission of application.)

HKUST is an equal opportunities employer and is committed to our core values of

inclusiveness, diversity, and respect.

Job Title:Officer (Systems & Digital Services)

Department: Library

Job ID:

Job Posting Details

HKUST Library seeks a motivated IT professional to support infrastructure and cybersecurity operations.

Key Responsibilities

• Maintain, monitor, and support server environments (Ubuntu and Windows Server), virtual machines, and Docker containers.
• Perform cybersecurity tasks: vulnerability scanning, patch management, inventory control, and SSL certificate management.
• Manage virtual machines using VMware.
• Participate in Library projects, Library committees, Library task forces, and Library shift counter duties.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Proficiency in Ubuntu, Windows Server, Apache, shell scripting, and PowerShell.
• Knowledge of cybersecurity tools (e.g., Acunetix, Nessus Scan), cybersecurity practices, and SSL certificate management.
• Strong communication skills and a collaborative mindset.

Desirable Qualifications

• Experience in academic or library settings is advantageous.
• Experience in managing resources in VMware and Docker environments.
• Familiarity with automation tools (Power Automate, n8n).

We welcome proactive, detail-oriented team players with a passion for technology and committed to service excellence. Candidates who are eager to learn and contribute within a collaborative environment are encouraged to apply. Fresh graduates are welcome. (Duration: 2 years, renewable)

Starting salary will be commensurate with qualifications and experience.  Fringe benefits including annual leave, medical and dental benefits will be provided.  A gratuity will be payable upon successful completion of contract.

Application Procedure

In support of a green work environment, we accept applications submitted online only.  To apply, please complete an online application form through the HKUST Careers website ) and return it online to the Human Resources Office on or before Thursday, 25 September 2025. Applicants will receive an acknowledgement by email upon successful submission.  We thank applicants for their interest, but advise that only shortlisted candidates will be notified of the result of the application.

(Information provided by applicants will be used for recruitment and other employment-related purposes.  Applicants should read the Personal Information Collection Statement before submission of application.)

HKUST is an equal opportunities employer and is committed to our core values of

inclusiveness, diversity, and respect.

Responsibilities

• Lead business analysis for the wealth management digital transformation program, from requirements identification to solution design
• Collaborate with UX designers to gather user insights and ensure customer-centric solutions
• Communicate and coordinate with diverse stakeholders across business, technology, and management
• Build and lead a Business Analyst team, providing training and coaching, and promote Agile/Scrum practices
• Establish and continuously improve BA standards and best practices to enhance project delivery effectiveness

Requirements

• Minimum 8 years of Business Analysis experience, including at least 3 years in wealth management or private banking
• Proven track record in digital transformation and large-scale cross-functional projects (e.g., CRM, client journey design, investment/insurance process optimization)
• Strong knowledge and hands-on experience with Agile/Scrum methodologies; relevant certifications (CSPO, CSM, SAFe, ICAgile) preferred.
• Excellent communication and stakeholder management
• Good communication and writing skills in Chinese and English, fluent in English and Putonghua

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here.

Job Description

1. Establish a methodology, relevant processes and standards for the digital Wealth Management business in Personal Banking, and facilitate end-to-end implementation of customer journeys from planning to execution
2. Plan for clear digital roadmaps, target scenarios and annual key strategies for development of Personal Banking's digital Wealth Management business
3. Conduct various workshops for value stream mapping, Design Thinking, agile inception and retrospectives session across different project teams
4. Lead multiple business agile teams, and provide on-the-job guidance and trainings to Business Project Managers (BPM) or Product Owner:  providing product vision, user story writing, product backlog prioritization and grooming sessions
5. Build a business analytics and customer and employee experience management framework for the digital business, and drive continuous business optimization based on data and experience
6. Track financial technology trends and industry practices, and continuously improve the competitiveness of digital business and explore new opportunities in the market

Requirements

1. University degree in Business, Finance, Computer Science, Engineering or related disciplines
2. Minimum 10 years of experience in banks, large technology companies and consultant companies
3. Solid experience in digital business strategy plan/roadmap, maturity measurement and diagnosis
4. Strong understanding of advance digital working methodologies including agile, lean, value stream mapping and design thinking
5. Agile Product Owner/Scrum Master, Six Sigma professional qualification is a plus
6. Be able to manage and build up rapport with professional and different level of business and technology stakeholders
7. Proficiency in both English and Chinese with good communication and presentation skills
8. Candidate with less experience will be considered as Digital Strategy and Transformation Manager

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here.

Responsibilities

• Lead and oversee the end-to-end design strategy, planning, and execution for digital transformation initiatives
• Collaborate closely with product managers, developers, and QA teams to deliver solutions under Agile/Scrum methodologies
• Develop and maintain wireframes, interactive prototypes, and design systems to ensure design consistency and scalability across digital channels
• Promote user-centered design practices, including user research, journey mapping, usability validation, and design testing, to enhance overall usability and customer satisfaction
• Provide leadership, coaching, and mentorship to junior designers, fostering a strong design culture and embedding best practices across the team
• Partner with business and technology stakeholders to translate business needs into effective design strategies and user experience solutions

Requirements

• 10+ years of experience in digital design and user experience, preferably within the banking, insurance, or digital consulting sectors
• Proven track record in leading large-scale design initiatives within major financial institutions or consulting firms, managing cross-functional teams
• Experience in client-facing engagements, with the ability to understand business needs and translate them into strategic design recommendations
• Strong exposure to regional or cross-border collaboration, particularly within the Asian markets
• Previously held senior design leadership roles such as Design Director, Design Manager, or VP-level position, demonstrating both strategic vision and team management capability
• Proficient in UX/UI design tools, including Figma, Sketch, Adobe XD, and Miro
• Experienced in design system development, interactive prototyping, and compliance with accessibility standards
• Strong understanding of Agile/Scrum methodologies, with proven ability to collaborate closely with product owners, business analysts, developers, and QA teams throughout the delivery process
• Client advisory capability – able to engage with stakeholders from a business perspective, understand industry trends, and provide strategic design and business recommendations
• Excellent communication and presentation skills, capable of translating complex business requirements into effective design solutions
• Well-versed in user research methodologies, including usability testing, surveys, interviews, and data analysis to inform design decisions
• Good communication and writing skills in Chinese and English, fluent in English and Putonghua

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here.

Job Description

1. Develop and execute the AI application strategies aligned with the business transformation goals
2. Identify high-impact use cases for AI in customer engagement, risk management and operation efficiency
3. Manage and oversee the Personal Banking IT demand management to ensure technology investments align with business priority
4. Work closely with business users, operations, IT and vendors to ensure effective project implementation and adherence to bank standards and budget costs against approved plan
5. Act as the central point of contact for all cross-functional AI initiatives, ensuring alignment and synergy between projects
6. Summarize AI use cases and IT demand management insights, and report to the department head and senior leadership team on a regular basis
7. Stay ahead of emerging AI trends and regulatory developments to guide strategic decision

Requirements

1. University degree in Business, Finance, Computer Science, Engineering or related disciplines
2. Minimum 10 years of experience in banks, large technology companies and consultant companies
3. Solid experience in project management, and familiar with machine learning, NLP and generative AI applications
4. Strong understanding of advance digital working methodologies including agile, lean, value stream mapping and design thinking
5. Proficiency in IT demand management tools and methodologies: Skilled in using demand management systems and project management frameworks
6. Excellent cross-departmental coordination and communication skills: Able to balance the needs of business, IT, and technical teams, and drive collaboration in a complex organizational structure.
7. Agile Product Owner/Scrum Master, Six Sigma and Project Management professional qualification is a plus
8. Strong analytical and problem-solving abilities: Capable of quickly identifying key issues in projects/demands and proposing feasible solutions.
9. Be able to manage and build up rapport with professional and different level of business and technology stakeholders
10. Proficiency in both English and Chinese with good communication and presentation skills

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here.

• Develop and execute the AI application strategies aligned with the business transformation goals

• Identify high-impact use cases for AI in customer engagement, risk management and operation efficiency

• Manage and oversee the Personal Banking IT demand management to ensure technology investments align with business priority

• Work closely with business users, operations, IT and vendors to ensure effective project implementation and adherence to bank standards and budget costs against approved plan

• Act as the central point of contact for all cross-functional AI initiatives, ensuring alignment and synergy between projects

• Summarize AI use cases and IT demand management insights, and report to the department head and senior leadership team on a regular basis

• Stay ahead of emerging AI trends and regulatory developments to guide strategic decision

• University degree in Business, Finance, Computer Science, Engineering or related disciplines

• Minimum 10 years of experience in banks, large technology companies and consultant companies

• Solid experience in project management, and familiar with machine learning, NLP and generative AI applications

• Strong understanding of advance digital working methodologies including agile, lean, value stream mapping and design thinking

• Proficiency in IT demand management tools and methodologies: Skilled in using demand management systems and project management frameworks

• Excellent cross-departmental coordination and communication skills: Able to balance the needs of business, IT, and technical teams, and drive collaboration in a complex organizational structure.

• Agile Product Owner/Scrum Master, Six Sigma and Project Management professional qualification is a plus

• Strong analytical and problem-solving abilities: Capable of quickly identifying key issues in projects/demands and proposing feasible solutions.

• Be able to manage and build up rapport with professional and different level of business and technology stakeholders

• Proficiency in both English and Chinese with good communication and presentation skills

• Lead business analysis for the wealth management digital transformation program, from requirements identification to solution design
• Collaborate with UX designers to gather user insights and ensure customer-centric solutions
• Communicate and coordinate with diverse stakeholders across business, technology, and management
• Build and lead a Business Analyst team, providing training and coaching, and promote Agile/Scrum practices
• Establish and continuously improve BA standards and best practices to enhance project delivery effectiveness

• Minimum 8 years of Business Analysis experience, including at least 3 years in wealth management or private banking
• Proven track record in digital transformation and large-scale cross-functional projects (e.g., CRM, client journey design, investment/insurance process optimization)
• Strong knowledge and hands-on experience with Agile/Scrum methodologies; relevant certifications (CSPO, CSM, SAFe, ICAgile) preferred.
• Excellent communication and stakeholder management
• Good communication and writing skills in Chinese and English, fluent in English and Putonghua

• Establish a methodology, relevant processes and standards for the digital Wealth Management business in Personal Banking, and facilitate end-to-end implementation of customer journeys from planning to execution

• Plan for clear digital roadmaps, target scenarios and annual key strategies for development of Personal Banking's digital Wealth Management business

• Conduct various workshops for value stream mapping, Design Thinking, agile inception and retrospectives session across different project teams

• Lead multiple business agile teams, and provide on-the-job guidance and trainings to Business Project Managers (BPM) or Product Owner: providing product vision, user story writing, product backlog prioritization and grooming sessions

• Build a business analytics and customer and employee experience management framework for the digital business, and drive continuous business optimization based on data and experience

• Track financial technology trends and industry practices, and continuously improve the competitiveness of digital business and explore new opportunities in the market

• University degree in Business, Finance, Computer Science, Engineering or related disciplines

• Minimum 10 years of experience in banks, large technology companies and consultant companies

• Solid experience in digital business strategy plan/roadmap, maturity measurement and diagnosis

• Strong understanding of advance digital working methodologies including agile, lean, value stream mapping and design thinking

• Agile Product Owner/Scrum Master, Six Sigma professional qualification is a plus

• Be able to manage and build up rapport with professional and different level of business and technology stakeholders

• Proficiency in both English and Chinese with good communication and presentation skills