33 Digital Solutions jobs in Hong Kong

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Anglo-Eastern

Anglo-Eastern is a leading global provider of ship management services, with head office in Hong Kong. We have been providing our services for 50 years and we are committed and engage in all areas of ship management, crew management and technical services for all types and sizes of ships. Anglo-Eastern operates all around the world with 25 office locations in Asia-Pacific, Europe and the Americas. At Anglo-Eastern, we're more than just a service provider; we are innovators, problem-solvers, and pioneers, actively shaping the future of global shipping.

About the Digital Solutions Team

We are the Digital Solutions Team, a group of passionate professionals who fuel the operational success of the world's premier ship management company. We are a diverse blend of talents with a shared commitment to designing, building, implementing, and supporting advanced information system platforms. Our team thrives on innovation, technical mastery, and constant learning. We have built a culture that encourages collaboration, values individual contributions, and champions personal growth and development.

What You Will Do

We are seeking an outstanding candidate to fill in the role of Senior Manager, Digital Solutions, who combines demonstrated business acumen in ship management with hands-on technology expertise. This person is highly motivated and relishes designing, developing, and operating the systems and solutions supporting Anglo-Eastern’s ship management services.

This is a terrific opportunity to contribute to the development of a market leader where process innovation is a key enabler to success.

Reporting directly to the Head of Ship Management Solutions, anchored under the C-suite of the organisation, your key responsibilities will include:

• Leading the Development & Implementation of Technical Ship Management Systems: Drive the continuous enhancement and deployment of integrated technical solutions—including the Planned Maintenance System (PMS), defect management, certifications, and interfaces with Procurement and QHSE systems—ensuring these platforms effectively support operational requirements and align with the organisation’s strategic goals.
• Data Governance & Technical Analysis: Manage data governance for technical systems, including analyzing machinery trends and extracting actionable insights from technical data to drive continuous improvement.
• System Integration Management: Oversee the integration of third-party technical and maintenance systems with AE’s internal platforms, ensuring seamless interoperability, data consistency, and robust technical alignment.
• Strategic Leadership of Broader Digital Solutions Initiatives: Beyond core system management, lead and take ownership of complex, high-impact projects within the Digital Solutions portfolio—such as external client system integrations—while championing best practices in data architecture, governance, and digital strategy to support organisational growth and innovation.
• Stakeholder Management: Engage and coordinate with a diverse set of stakeholders—including Technical, QHSE, Operations —to prioritise requirements, communicate effectively, and manage vendor relationships.
• Product Vision & Roadmap: Define and maintain a clear product vision that supports the company’s strategic direction, contributing to the roadmap and architecture of AE’s technology portfolio both onboard and ashore.
• User Engagement & Change Management: Foster strong relationships with users at all levels to drive adoption, champion innovation, and act as a catalyst for positive change.
• Solution Design: Design and document solutions through wireframing, process mapping, and experience mapping, ensuring alignment and sign-off from relevant stakeholders.
• Project Management: Map requirements, research potential solutions, assess risks and barriers, recommend approaches, and plan and manage full project life cycles.
• Cross-Functional Collaboration: Work closely with other solution leads to ensure seamless integration of information and user experiences across business processes.
• Vendor Management: Direct and support vendors in the development, testing, and maintenance of system functionality and features.
• Training & Support: Develop training materials and support their delivery to ensure effective user onboarding and ongoing proficiency.
• Problem Solving: Take a hands-on approach to diagnosing and resolving technical and operational issues as they arise.
• Continuous Improvement: Collaborate with subject matter experts to identify, develop, and implement process and system improvements.

What We Are Looking For

1) Skills & Professional Requirements:

• Minimum 8 years of relevant industry experience, ideally in a global context.
• Ship Management Expertise : Deep knowledge and hands-on experience with:

-Planned Maintenance Systems

-Management office audits (DOCs / TMSA / DBMS, etc.)

-Vessel operations, inspections, and audits

• Analytical & Problem-Solving Skills : Ability to quickly understand complex challenges and develop innovative, practical solutions.
• Technical Acumen : Strong interest and experience in both IT hardware and software, particularly as applied to maritime operations.
• Project & Vendor Management : Demonstrated ability to manage vendors and deliver successful projects on time and within scope.
• Attention to Detail : Especially in system design and user interface/user experience (UI/UX).
• Adaptability : Quick to learn and able to thrive in diverse cultural and operational environments.
• Interpersonal Skills : Excellent communication and collaboration skills, with the ability to work effectively across users, analysts, designers, developers, and business leaders.
• Positive Attitude : A passion for your work, a commitment to personal growth, and a sense of fun and camaraderie in the workplace.

2) Preferred Background:

Experience sailing as a Master or Chief Engineer, with a deep understanding of shipboard systems and management office operations, is highly desirable. We value the right attitude and potential for growth as much as specific qualifications, and we are committed to providing training and support for the right candidate.

What We Offer

We aim to provide a dynamic, inclusive, and rewarding work environment where your ideas are valued, your professional growth is nurtured, and you are able contribute to shaping the future of the maritime industry and keeping the world connected. This meaningful and rewarding role provides:

• A unique opportunity to work with a global company with a family feel that is a recognized leader in ship management
• Development and mentorship to support your professional aspirations
• A culture of professional excellence, employee care, well-being and fun
• A competitive compensation and benefits package

We believe in the potential of our team members and are dedicated to fostering careers, not just jobs. If the above energizes you, we invite you to apply and join our team!

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Maritime Transportation

Referrals increase your chances of interviewing at Anglo-Eastern by 2x

Sign in to set job alerts for “Digital Services Manager” roles. Director of IT | Manufacturing | HKD 110K - HKD 150K / mth Director, Technology Modernization and Hong Kong Market Assistant Vice President - IT (Project Management, Implementation, IT Business Consulting, IT advisory) AI Operation & Digital Solution Director - IT Service Provider - 100-120K + B Head of Information Technology - Financial Services

Central & Western District, Hong Kong SAR 5 days ago

Head of Insfrastructure | HKD 100K - HKD 180K / mth | Inhouse + Perm | Trustee / Fund Admin / Custodian background Head of Digital App Platforms, Insurance (Senior) IT Manager | Asset Management (Infra, Cybersecurity, Cloud Ops) Head of Trading Technology - Global Crypto Exchange @ Trading Technology - 10+ years (HK) Head of Digital Innovation, PMO & IT Governance

Central & Western District, Hong Kong SAR 5 days ago

Causeway Bay, Hong Kong SAR HK$75,000.00-HK$95,000.00 3 weeks ago

FSO - Risk Consulting - FSRM (Model Quant for Credit & Climate) - Experienced Senior/Manager - Hong Kong Associate Director, Process and Project Management, Wealth Solutions Operation Solutions Architect (Government/Public Sector/Education)-Hong Kong SAR Database Architect, VP - Oracle/MySQL/SQL - Enterprise Solutions - 1.8-2.4mil HKD Senior Manager Digital Marketing Solutions and Services

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Senior Director/ Director, Claims Transformation & Digital Solutions

Join to apply for the Senior Director/ Director, Claims Transformation & Digital Solutions role at Manulife

Senior Director/ Director, Claims Transformation & Digital Solutions

2 days ago Be among the first 25 applicants

Join to apply for the Senior Director/ Director, Claims Transformation & Digital Solutions role at Manulife

As a Digital Lead, Claims Transformation, you will oversee, manage, and coordinate large health & claims-related business initiatives to identify, document, analyze and provide solutions related to complex process, quality, and/or service improvement to deliver significant operational and financial benefit. Business initiatives may also include implementations of new technologies. Supervise Business Process Improvement Managers and Specialists and lead process improvement projects ranging up to large scale projects.

Position Responsibilities

• Lead a matrix-based team of business solutions architect, scrum master, pillar IT/BA/tester, subject matter experts (i.e., Controller, Legal), and cross-functional partners that are typically project managers and directors
• Report to Head of Claims to define roadmap, manage the scope, requirements, and implementation of projects
• Ensure that assigned projects are completed within budget and schedules while meeting client and business objectives
• Prepare / support project documents (i.e. ODF), build business case together with Business and Executive Sponsor(s)
• Present project case in both local and regional project committee
• Identify resource needs for projects and establish roles, expectations, and goals with team members
• Develop strong relationships across departments
• Drive projects and initiatives focused on value added services, quality improvement, and/or process efficiencies
• Stay current with market and industry trends as well as processing system enhancements
• Other duties as assigned Shared Responsibilities:
• Act as a key contact in project and department meetings
• Development, proposal, and execution of global departmental goals and strategy Job
  

Required Qualifications

• Bachelor's Degree in Business Administration / Information Technology or related field
• Master’s degree and industry designations
• 10+ years of financial services/insurance industry experience
• Proven leadership skills; ability to effectively influence and negotiate with internal and external parties
• Excellent understanding of claims operational processes and supporting systems of systems and databases, tracking systems and customer services systems
• Excellent interpersonal skills required for timely resolution of inquiries and issues within guidelines and operational requirements in an environment where processes are being established and consolidated.
• Experience in managing a team within an evolving and dynamic area
• Excellent verbal and written communication skills to communicate in both meetings and written reports concisely and clearly
• Fluent in English and Cantonese and preferably Mandarin
• Strong analytical skills & project management skills
• Experience running projects in both Agile and Waterfall approach
• Familiar with Agile tools such as JURA
• Ability to make well balanced decisions; ability to balance quality and cost decision
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement

Hybrid

Seniority level

• Seniority level Director

Employment type

• Employment type Full-time

Job function

• Job function Finance and Sales
• Industries Insurance

Referrals increase your chances of interviewing at Manulife by 2x

Get notified about new Claims Director jobs in Hong Kong, Hong Kong SAR .

Associate Director/ Senior Manager, Claims

Shenzhen, Guangdong, China CN¥20,000.00-CN¥40,000.00 2 years ago

Director, Claims Data Analytics and Operational Strategy Senior Manager, Projects & Operation Excellence (Claims & Health) Senior Manager, Projects & Operation Excellence (Claims & Health)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

As a Digital Lead, Claims Transformation, you will oversee, manage, and coordinate large health & claims-related business initiatives to identify, document, analyze and provide solutions related to complex process, quality, and/or service improvement to deliver significant operational and financial benefit. Business initiatives may also include implementations of new technologies. Supervise Business Process Improvement Managers and Specialists and lead process improvement projects ranging up to large scale projects.
**Position Responsibilities:**
+ Lead a matrix-based team of business solutions architect, scrum master, pillar IT/BA/tester, subject matter experts (i.e., Controller, Legal), and cross-functional partners that are typically project managers and directors
+ Report to Head of Claims to define roadmap, manage the scope, requirements, and implementation of projects
+ Ensure that assigned projects are completed within budget and schedules while meeting client and business objectives
+ Prepare / support project documents (i.e. ODF), build business case together with Business and Executive Sponsor(s)
+ Present project case in both local and regional project committee
+ Identify resource needs for projects and establish roles, expectations, and goals with team members
+ Develop strong relationships across departments
+ Drive projects and initiatives focused on value added services, quality improvement, and/or process efficiencies
+ Stay current with market and industry trends as well as processing system enhancements
+ Other duties as assigned Shared Responsibilities:
+ Act as a key contact in project and department meetings
+ Development, proposal, and execution of global departmental goals and strategy Job
**Required Qualifications:**
+ Bachelor's Degree in Business Administration / Information Technology or related field
+ Master's degree and industry designations
+ 10+ years of financial services/insurance industry experience
+ Proven leadership skills; ability to effectively influence and negotiate with internal and external parties
+ Excellent understanding of claims operational processes and supporting systems of systems and databases, tracking systems and customer services systems
+ Excellent interpersonal skills required for timely resolution of inquiries and issues within guidelines and operational requirements in an environment where processes are being established and consolidated.
+ Experience in managing a team within an evolving and dynamic area
+ Excellent verbal and written communication skills to communicate in both meetings and written reports concisely and clearly
+ Fluent in English and Cantonese and preferably Mandarin
+ Strong analytical skills & project management skills
+ Experience running projects in both Agile and Waterfall approach
+ Familiar with Agile tools such as JURA
+ Ability to make well balanced decisions; ability to balance quality and cost decision
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

Senior Director/ Director, Claims Transformation & Digital Solutions

Join to apply for the Senior Director/ Director, Claims Transformation & Digital Solutions role at Manulife

Senior Director/ Director, Claims Transformation & Digital Solutions

2 days ago Be among the first 25 applicants

Join to apply for the Senior Director/ Director, Claims Transformation & Digital Solutions role at Manulife

As a Digital Lead, Claims Transformation, you will oversee, manage, and coordinate large health & claims-related business initiatives to identify, document, analyze and provide solutions related to complex process, quality, and/or service improvement to deliver significant operational and financial benefit. Business initiatives may also include implementations of new technologies. Supervise Business Process Improvement Managers and Specialists and lead process improvement projects ranging up to large scale projects.
Position Responsibilities

• Lead a matrix-based team of business solutions architect, scrum master, pillar IT/BA/tester, subject matter experts (i.e., Controller, Legal), and cross-functional partners that are typically project managers and directors
• Report to Head of Claims to define roadmap, manage the scope, requirements, and implementation of projects
• Ensure that assigned projects are completed within budget and schedules while meeting client and business objectives
• Prepare / support project documents (i.e. ODF), build business case together with Business and Executive Sponsor(s)
• Present project case in both local and regional project committee
• Identify resource needs for projects and establish roles, expectations, and goals with team members
• Develop strong relationships across departments
• Drive projects and initiatives focused on value added services, quality improvement, and/or process efficiencies
• Stay current with market and industry trends as well as processing system enhancements
• Other duties as assigned Shared Responsibilities:
• Act as a key contact in project and department meetings
• Development, proposal, and execution of global departmental goals and strategy Job
  

Required Qualifications

• Bachelor's Degree in Business Administration / Information Technology or related field
• Master’s degree and industry designations
• 10+ years of financial services/insurance industry experience
• Proven leadership skills; ability to effectively influence and negotiate with internal and external parties
• Excellent understanding of claims operational processes and supporting systems of systems and databases, tracking systems and customer services systems
• Excellent interpersonal skills required for timely resolution of inquiries and issues within guidelines and operational requirements in an environment where processes are being established and consolidated.
• Experience in managing a team within an evolving and dynamic area
• Excellent verbal and written communication skills to communicate in both meetings and written reports concisely and clearly
• Fluent in English and Cantonese and preferably Mandarin
• Strong analytical skills & project management skills
• Experience running projects in both Agile and Waterfall approach
• Familiar with Agile tools such as JURA
• Ability to make well balanced decisions; ability to balance quality and cost decision
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  

About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact
Working Arrangement
Hybrid Seniority level

• Seniority level Director

Employment type

• Employment type Full-time

Job function

• Job function Finance and Sales
• Industries Insurance

Referrals increase your chances of interviewing at Manulife by 2x

Get notified about new Claims Director jobs in Hong Kong, Hong Kong SAR .

Associate Director/ Senior Manager, Claims

Shenzhen, Guangdong, China CN¥20,000.00-CN¥40,000.00 2 years ago

Director, Claims Data Analytics and Operational Strategy Senior Manager, Projects & Operation Excellence (Claims & Health) Senior Manager, Projects & Operation Excellence (Claims & Health)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Join to apply for the Head of Fintech & Digital Solutions role at Michael Page

Get AI-powered advice on this job and more exclusive features.

• Drive IT digital initiatives and solutions
• Manage Fintech Digital team

About Our Client

Our client is a strong player in the fintech industry. With a considerable presence in the region, they are a growing organization committed to innovation and growth.

Job Description

As a Head of Fintech & Digital Solutions, your main responsibilities will include:

• Leading the development and implementation of digital strategies.
• Directing digital projects and ensuring their successful completion.
• Managing the technology team and fostering an innovative environment.
• Staying abreast of industry trends and incorporating them into our digital initiatives.
• Collaborating with various departments to achieve company objectives.
• Monitoring digital performance metrics to ensure effectiveness.
• Implementing digital security measures to safeguard company information.
• Consistently improving the usability and efficiency of digital systems and processes.

The Successful Applicant

A successful Head of Fintech & Digital Solutions should have:

• A strong understanding of the technology industry.
• Proven leadership skills and the ability to manage a team.
• Experience in developing and implementing digital strategies.
• Excellent communication skills, both verbal and written.
• Strong analytical skills and an ability to make data-driven decisions.
• A willingness to stay up-to-date with the latest digital trends.
• Excellent problem-solving skills and a proactive approach.

What's on Offer

• A generous benefits package
• Opportunity to work in a rapidly growing yet financially stable company in the Fintech industry.
• A supportive and innovative work environment.
• Permanent job position.

We encourage all qualified candidates seeking a challenging and rewarding role as a Head of Fintech & Digital Solutions to apply.

Contact

Michelle J Ma

Quote job ref: JN-052025-6733531

Additional Details

• Seniority level: Executive
• Employment type: Full-time
• Job function: Information Technology and Engineering
• Industries: Financial Services, Accounting, and Banking

Referrals increase your chances of interviewing at Michael Page by 2x

Get notified about new Head of Digital jobs in Kowloon, Hong Kong SAR .

#J-18808-Ljbffr

Join to apply for the Head of Fintech & Digital Solutions role at Michael Page

Get AI-powered advice on this job and more exclusive features.

• Drive IT digital initiatives and solutions
• Manage Fintech Digital team

About Our Client

Our client is a strong player in the fintech industry. With a considerable presence in the region, they are a growing organization committed to innovation and growth.

Job Description

As a Head of Fintech & Digital Solutions, your main responsibilities will include:

• Leading the development and implementation of digital strategies.
• Directing digital projects and ensuring their successful completion.
• Managing the technology team and fostering an innovative environment.
• Staying abreast of industry trends and incorporating them into our digital initiatives.
• Collaborating with various departments to achieve company objectives.
• Monitoring digital performance metrics to ensure effectiveness.
• Implementing digital security measures to safeguard company information.
• Consistently improving the usability and efficiency of digital systems and processes.

The Successful Applicant

A successful Head of Fintech & Digital Solutions should have:

• A strong understanding of the technology industry.
• Proven leadership skills and the ability to manage a team.
• Experience in developing and implementing digital strategies.
• Excellent communication skills, both verbal and written.
• Strong analytical skills and an ability to make data-driven decisions.
• A willingness to stay up-to-date with the latest digital trends.
• Excellent problem-solving skills and a proactive approach.

What's on Offer

• A generous benefits package
• Opportunity to work in a rapidly growing yet financially stable company in the Fintech industry.
• A supportive and innovative work environment.
• Permanent job position.

We encourage all qualified candidates seeking a challenging and rewarding role as a Head of Fintech & Digital Solutions to apply.

Contact

Michelle J Ma

Quote job ref: JN-052025-6733531

Additional Details

• Seniority level: Executive
• Employment type: Full-time
• Job function: Information Technology and Engineering
• Industries: Financial Services, Accounting, and Banking

Referrals increase your chances of interviewing at Michael Page by 2x

Get notified about new Head of Digital jobs in Kowloon, Hong Kong SAR .

#J-18808-Ljbffr

Customer Success Manager, Quant and Wealth Digital Solutions

Join to apply for the Customer Success Manager, Quant and Wealth Digital Solutions role at LSEG

Customer Success Manager, Quant and Wealth Digital Solutions

1 day ago Be among the first 25 applicants

Join to apply for the Customer Success Manager, Quant and Wealth Digital Solutions role at LSEG

Get AI-powered advice on this job and more exclusive features.

Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge?

At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.

Position Summary

This role is focused on driving commercial value through the adoption of LSEG solutions purchased by clients, with the goal of maximizing revenue retention and customer engagement. Based in Hong Kong, the Customer Success Manager (CSM) will work closely with clients in the Quant and Wealth segments, ensuring that LSEG’s data, analytics, and digital solutions are fully embedded into the daily workflows of end-users.

The CSM will collaborate with domain specialists across LSEG and act as a strategic partner to clients, helping them achieve their business objectives. The role spans a broad portfolio of solutions, including APIs and bulk feeds, and involves identifying cross-sell and up-sell opportunities to be passed to Sales and Account Management.

Key Responsibilities

• Serve as the retention owner for Quant and Wealth Digital Solutions clients in Hong Kong, developing strategies that support customer success and revenue growth.
• Partner with Account Managers and Sales to ensure a seamless transition from presales to post-sales, including onboarding and enablement.
• Use deep product knowledge to educate clients on relevant features and content, driving increased usage and adoption.
• Monitor usage data to identify “at risk” clients and proactively mitigate churn through tailored engagement.
• Deliver customized workshops and engagements (e.g., quant and digitalization sessions) to deepen client understanding and usage of LSEG solutions.
• Advocate for client needs internally, sharing insights to improve processes and service delivery.
• Guide clients to appropriate support channels and ensure service quality across all touchpoints.
• Surface growth opportunities and share actionable insights with Sales and Account Management.
• Target 70% client-facing time, with a strong presence across Hong Kong’s financial ecosystem.
  
  

Qualifications & Experience

• 3-Year+ proven experience in financial service industries, including data engineering, data science, or quantitative analytics.
• Strong understanding of financial markets, particularly in hedge funds, asset management, and wealth management.
• Familiarity with Hong Kong’s financial landscape, regulatory environment, and client expectations.
• Expertise in financial systems that support alpha generation and digital transformation.
• Excellent communication and collaboration skills, with the ability to build trust and influence across teams.
• Passion for financial technology and a fast learner.
• Bachelor’s degree required; CFA, FRM, or similar industry certifications preferred.
• Fluent in English; Mandarin or Cantonese is a strong advantage.
  
  

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries IT Services and IT Consulting and Financial Services

Referrals increase your chances of interviewing at LSEG by 2x

Get notified about new Customer Success Manager jobs in Hong Kong, Hong Kong SAR .

Hong Kong, Hong Kong SAR HK$360,000.00-HK$80,000.00 1 week ago

Hong Kong, Hong Kong SAR HK 22,000.00-HK 40,000.00 3 months ago

Customer Success Manager/ Account Manager 202508

Hong Kong, Hong Kong SAR SGD42,000.00-SGD60,000.00 1 week ago

Customer Success Manager Techical Specialist Customer Success Manager SAP Academy for Customer Success - Hong Kong Global Customer Success Manager 4, Platform Alliance Customer Success Manager (TAM) - Oracle Database/ Middlesware/ Infrastructure Customer Success Manager, Capital IQ Solutions Community Associate (Customer Service, Events and Sales) All programs - SAP Academy for Customer Success - Shenzhen (Hybrid) Customer Success Manager Architect - Intern Manager, Growth Content Writer, Hong Kong

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Customer Success Manager, Quant and Wealth Digital Solutions

Join to apply for the Customer Success Manager, Quant and Wealth Digital Solutions role at LSEG

Customer Success Manager, Quant and Wealth Digital Solutions

1 day ago Be among the first 25 applicants

Join to apply for the Customer Success Manager, Quant and Wealth Digital Solutions role at LSEG

Get AI-powered advice on this job and more exclusive features.

Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge?
At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.
Position Summary
This role is focused on driving commercial value through the adoption of LSEG solutions purchased by clients, with the goal of maximizing revenue retention and customer engagement. Based in Hong Kong, the Customer Success Manager (CSM) will work closely with clients in the Quant and Wealth segments, ensuring that LSEG’s data, analytics, and digital solutions are fully embedded into the daily workflows of end-users.
The CSM will collaborate with domain specialists across LSEG and act as a strategic partner to clients, helping them achieve their business objectives. The role spans a broad portfolio of solutions, including APIs and bulk feeds, and involves identifying cross-sell and up-sell opportunities to be passed to Sales and Account Management.
Key Responsibilities

• Serve as the retention owner for Quant and Wealth Digital Solutions clients in Hong Kong, developing strategies that support customer success and revenue growth.
• Partner with Account Managers and Sales to ensure a seamless transition from presales to post-sales, including onboarding and enablement.
• Use deep product knowledge to educate clients on relevant features and content, driving increased usage and adoption.
• Monitor usage data to identify “at risk” clients and proactively mitigate churn through tailored engagement.
• Deliver customized workshops and engagements (e.g., quant and digitalization sessions) to deepen client understanding and usage of LSEG solutions.
• Advocate for client needs internally, sharing insights to improve processes and service delivery.
• Guide clients to appropriate support channels and ensure service quality across all touchpoints.
• Surface growth opportunities and share actionable insights with Sales and Account Management.
• Target 70% client-facing time, with a strong presence across Hong Kong’s financial ecosystem.
  

Qualifications & Experience

• 3-Year+ proven experience in financial service industries, including data engineering, data science, or quantitative analytics.
• Strong understanding of financial markets, particularly in hedge funds, asset management, and wealth management.
• Familiarity with Hong Kong’s financial landscape, regulatory environment, and client expectations.
• Expertise in financial systems that support alpha generation and digital transformation.
• Excellent communication and collaboration skills, with the ability to build trust and influence across teams.
• Passion for financial technology and a fast learner.
• Bachelor’s degree required; CFA, FRM, or similar industry certifications preferred.
• Fluent in English; Mandarin or Cantonese is a strong advantage.
  

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries IT Services and IT Consulting and Financial Services

Referrals increase your chances of interviewing at LSEG by 2x

Get notified about new Customer Success Manager jobs in Hong Kong, Hong Kong SAR .

Hong Kong, Hong Kong SAR HK$360,000.00-HK$80,000.00 1 week ago

Hong Kong, Hong Kong SAR HK 22,000.00-HK 40,000.00 3 months ago

Customer Success Manager/ Account Manager 202508

Hong Kong, Hong Kong SAR SGD42,000.00-SGD60,000.00 1 week ago

Customer Success Manager Techical Specialist Customer Success Manager SAP Academy for Customer Success - Hong Kong Global Customer Success Manager 4, Platform Alliance Customer Success Manager (TAM) - Oracle Database/ Middlesware/ Infrastructure Customer Success Manager, Capital IQ Solutions Community Associate (Customer Service, Events and Sales) All programs - SAP Academy for Customer Success - Shenzhen (Hybrid) Customer Success Manager Architect - Intern Manager, Growth Content Writer, Hong Kong

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Senior Manager Digital Marketing Solutions and Services

Join to apply for the Senior Manager Digital Marketing Solutions and Services role at The Hong Kong Jockey Club

Senior Manager Digital Marketing Solutions and Services

Join to apply for the Senior Manager Digital Marketing Solutions and Services role at The Hong Kong Jockey Club

Get AI-powered advice on this job and more exclusive features.

• Collaborate closely with CM to design holistic user experiences and journeys. Develop and execute digital marketing strategies and solutions that enhance our audiences’ digital experience while focusing on achieving the Club’s overall Charities and Community brand and marketing goals and objectives
• Support Executive Manager, Digital Marketing Solutions & Services and other business unit leaders in aligning digital marketing strategies with broader organizational goals
• Support the development and management of channel development and marketing budgets, ensuring effective use of resources and a positive return on investment
• Oversee the development of digital marketing channels for the Community Marketing business unit and ensure alignment and integration of digital marketing activities across the Club
• Work collaboratively with the Information Technology (IT) department and other teams within BDMC to plan, execute, and optimize digital marketing campaigns
• Champion the development and implementation of marketing technology (MarTech) solutions that will enhance the effectiveness and efficiency of digital marketing activities for the Community Marketing business unit and, importantly, the Club as a whole
• Track and report on key performance indicators (KPIs) for digital marketing campaigns, and use data to inform ongoing optimizations and improvements
• Manage a team of project managers and business analysts, providing coaching, guidance, and support as needed
• Stay up-to-date on industry trends and best practices in digital marketing, and share knowledge and insights with the broader DMSS team and organization as a whole
  
  
  

Major Tasks

• Collaborate closely with CM to design holistic user experiences and journeys. Develop and execute digital marketing strategies and solutions that enhance our audiences’ digital experience while focusing on achieving the Club’s overall Charities and Community brand and marketing goals and objectives
• Support Executive Manager, Digital Marketing Solutions & Services and other business unit leaders in aligning digital marketing strategies with broader organizational goals
• Support the development and management of channel development and marketing budgets, ensuring effective use of resources and a positive return on investment
• Oversee the development of digital marketing channels for the Community Marketing business unit and ensure alignment and integration of digital marketing activities across the Club
• Work collaboratively with the Information Technology (IT) department and other teams within BDMC to plan, execute, and optimize digital marketing campaigns
• Champion the development and implementation of marketing technology (MarTech) solutions that will enhance the effectiveness and efficiency of digital marketing activities for the Community Marketing business unit and, importantly, the Club as a whole
• Track and report on key performance indicators (KPIs) for digital marketing campaigns, and use data to inform ongoing optimizations and improvements
• Manage a team of project managers and business analysts, providing coaching, guidance, and support as needed
• Stay up-to-date on industry trends and best practices in digital marketing, and share knowledge and insights with the broader DMSS team and organization as a whole
  
  
  

Experience

• 10+ years of experience in digital marketing, specializing in delivering digital solutions with a proven track record of driving successful client outcomes
• Strong technical knowledge of marketing technology platforms and tools, including CMS (Content Management Systems), DAM (Digital Asset Management) systems, and digital analytics systems.
• Strong leadership and management skills, with a proven track record of managing and developing high-performing teams.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and business unit leaders.
• Strong analytical and problem-solving skills, with the ability to use data to inform strategic decisions and optimizations.
• Excellent command of written and spoken English and Chinese
• Stakeholders Management
• Project Management
• Account Servicing
• Marketing Technologies and related systems

Seniority level

• Seniority level Director

Employment type

• Employment type Full-time

Job function

• Job function Marketing and Sales
• Industries Non-profit Organizations

Referrals increase your chances of interviewing at The Hong Kong Jockey Club by 2x

Get notified about new Digital Marketing Manager jobs in Happy Valley, Hong Kong SAR .

Ecommerce & Integrated Marketing Manager -Taobao Oversea Manager - Marketing (Food & Beverage) - The Langham, Hong Kong Senior Marketing Executive (1-year external contract)

Tsuen Wan District, Hong Kong SAR 3 weeks ago

Islands District, Hong Kong SAR 8 months ago

Senior Brand Manager / Brand Manager, Brand Marketing Manager / Assistant Manager, Digital Marketing and Analysis

Kwun Tong District, Hong Kong SAR 3 days ago

Director - Brand and Marketing - Hong Kong(314144)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr