What Jobs are available for Digital Transformation Manager in Hong Kong?

INSTITUTE FOR HIGHER EDUCATION RESEARCH AND DEVELOPMENT

(1)   Senior Digital Transformation Manager (Business Analysis)

(2)   Senior Digital Transformation Manager (Data & Analytics)

(3)   Assistant Digital Transformation Manager (Digital Platform)

(Ref IE)

Duties

With a mission to promote and drive digital transformation for education innovation, the Digital Transformation Division (DTD) of the Institute for Higher Education Research and Development (IHERD) seeks high-caliber professionals who share our vision of digital innovation. We value a positive, future-focused mindset and a collaborative spirit to join our strong and dynamic team.

The appointees will focus on one of the following areas:

(a) Business Analysis – optimise higher education business processes and administrative workflows by integrating digital solutions; and oversee adoption of new processes and systems to support strategic decision-making.

(b) Data & Analytics – manage the data hub and analyse insights, including evaluation of third-party tools; oversee the planning and implementation of digital initiatives; and establish data governance and security protocols.

(c) Digital Platform – build and maintain digital platforms for learning, teaching and administration; ensure a smooth user experience; and manage digital infrastructure, including system architecture, server setup and technology integration.

The appointees will also be required to:

(a) lead several business processes to deliver the strategic priorities as advised by the management team;

(b) collaborate closely with other units under the Institute for effective project planning and execution;

(c) represent DTD in internal and/or external meetings to achieve professional and effective communication with stakeholders; and

(d) perform any other duties as assigned by the Director of IHERD or his delegates.

Qualifications

For the post of Senior Digital Transformation Manager (Business Analysis), applicants should have:

(a) a recognised degree in related disciplines plus at least eight years of solid and relevant experience;

(b) experience in business process reengineering, preferably in a higher education setting;

(c) sophisticated understanding of university business domains; and

(d) knowledge of digital transformation and requirements elicitation.

For the post of Senior Digital Transformation Manager (Data & Analytics),applicants should have:

(a) a recognised degree in related disciplines plus at least eight years of solid and relevant experience;

(b) experience in managing large data systems and conducting data analysis; and

(c) strong skills in SQL, Python, data visualization, Microsoft Excel, statistics, data quality or data management.

For the post of Assistant Digital Transformation Manager (Digital Platform), applicants should have:

(a) a recognised degree in related disciplines plus at least five years of relevant experience;

(b) experience in platform development and infrastructure management;

(c) proficiency in programming and UX principles; and

(d) strong problem-solving and collaboration skills.

For all posts, applicants should also:

(a) have impeccable interpersonal skills with the ability to build strong working relationships with stakeholders;

(b) have demonstrated proactive problem-solving skills and agile thinking, with a positive outlook;

(c) be able to thrive in dynamic environments, embrace innovation, drive changes and foster teamwork to optimise processes;

(d) have excellent time management skills and the ability to deliver high-quality outcomes according to project timeline; and

(e) have an excellent command of both written and spoken English and Chinese, with fluency in Putonghua being an advantage.

Shortlisted candidates may be invited to sit for a written test and deliver a presentation.

Preference will be given to those with relevant experience gained in tertiary institutions.

Conditions of Service

A highly competitive remuneration package will be offered.  Initial appointment will be on a fixed-term gratuity-bearing contract.  Re-engagement thereafter is subject to mutual agreement.

Application

Please submit an application through PolyU's career website ).  Consideration of applications will commence on 30 September 2025 until the positions are filled. The University's Personal Information Collection Statement for recruitment can be found at

PolyU is an equal opportunity employer, dedicated to fostering an environment that embraces diversity and demonstrates inclusion of people from all backgrounds, cultures, identities and experiences where all members of the University are treated with fairness, dignity and respect.  To learn more about the University's "Statement on Equal Opportunities, Diversity, and Inclusion", please visit our website at .

Responsibilities

• Lead business analysis for the wealth management digital transformation program, from requirements identification to solution design
• Collaborate with UX designers to gather user insights and ensure customer-centric solutions
• Communicate and coordinate with diverse stakeholders across business, technology, and management
• Build and lead a Business Analyst team, providing training and coaching, and promote Agile/Scrum practices
• Establish and continuously improve BA standards and best practices to enhance project delivery effectiveness

Requirements

• Minimum 8 years of Business Analysis experience, including at least 3 years in wealth management or private banking
• Proven track record in digital transformation and large-scale cross-functional projects (e.g., CRM, client journey design, investment/insurance process optimization)
• Strong knowledge and hands-on experience with Agile/Scrum methodologies; relevant certifications (CSPO, CSM, SAFe, ICAgile) preferred.
• Excellent communication and stakeholder management
• Good communication and writing skills in Chinese and English, fluent in English and Putonghua

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here.

Job Description

1. Establish a methodology, relevant processes and standards for the digital Wealth Management business in Personal Banking, and facilitate end-to-end implementation of customer journeys from planning to execution
2. Plan for clear digital roadmaps, target scenarios and annual key strategies for development of Personal Banking's digital Wealth Management business
3. Conduct various workshops for value stream mapping, Design Thinking, agile inception and retrospectives session across different project teams
4. Lead multiple business agile teams, and provide on-the-job guidance and trainings to Business Project Managers (BPM) or Product Owner:  providing product vision, user story writing, product backlog prioritization and grooming sessions
5. Build a business analytics and customer and employee experience management framework for the digital business, and drive continuous business optimization based on data and experience
6. Track financial technology trends and industry practices, and continuously improve the competitiveness of digital business and explore new opportunities in the market

Requirements

1. University degree in Business, Finance, Computer Science, Engineering or related disciplines
2. Minimum 10 years of experience in banks, large technology companies and consultant companies
3. Solid experience in digital business strategy plan/roadmap, maturity measurement and diagnosis
4. Strong understanding of advance digital working methodologies including agile, lean, value stream mapping and design thinking
5. Agile Product Owner/Scrum Master, Six Sigma professional qualification is a plus
6. Be able to manage and build up rapport with professional and different level of business and technology stakeholders
7. Proficiency in both English and Chinese with good communication and presentation skills
8. Candidate with less experience will be considered as Digital Strategy and Transformation Manager

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here.

Responsibilities

• Lead and oversee the end-to-end design strategy, planning, and execution for digital transformation initiatives
• Collaborate closely with product managers, developers, and QA teams to deliver solutions under Agile/Scrum methodologies
• Develop and maintain wireframes, interactive prototypes, and design systems to ensure design consistency and scalability across digital channels
• Promote user-centered design practices, including user research, journey mapping, usability validation, and design testing, to enhance overall usability and customer satisfaction
• Provide leadership, coaching, and mentorship to junior designers, fostering a strong design culture and embedding best practices across the team
• Partner with business and technology stakeholders to translate business needs into effective design strategies and user experience solutions

Requirements

• 10+ years of experience in digital design and user experience, preferably within the banking, insurance, or digital consulting sectors
• Proven track record in leading large-scale design initiatives within major financial institutions or consulting firms, managing cross-functional teams
• Experience in client-facing engagements, with the ability to understand business needs and translate them into strategic design recommendations
• Strong exposure to regional or cross-border collaboration, particularly within the Asian markets
• Previously held senior design leadership roles such as Design Director, Design Manager, or VP-level position, demonstrating both strategic vision and team management capability
• Proficient in UX/UI design tools, including Figma, Sketch, Adobe XD, and Miro
• Experienced in design system development, interactive prototyping, and compliance with accessibility standards
• Strong understanding of Agile/Scrum methodologies, with proven ability to collaborate closely with product owners, business analysts, developers, and QA teams throughout the delivery process
• Client advisory capability – able to engage with stakeholders from a business perspective, understand industry trends, and provide strategic design and business recommendations
• Excellent communication and presentation skills, capable of translating complex business requirements into effective design solutions
• Well-versed in user research methodologies, including usability testing, surveys, interviews, and data analysis to inform design decisions
• Good communication and writing skills in Chinese and English, fluent in English and Putonghua

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here.

Job Description

1. Develop and execute the AI application strategies aligned with the business transformation goals
2. Identify high-impact use cases for AI in customer engagement, risk management and operation efficiency
3. Manage and oversee the Personal Banking IT demand management to ensure technology investments align with business priority
4. Work closely with business users, operations, IT and vendors to ensure effective project implementation and adherence to bank standards and budget costs against approved plan
5. Act as the central point of contact for all cross-functional AI initiatives, ensuring alignment and synergy between projects
6. Summarize AI use cases and IT demand management insights, and report to the department head and senior leadership team on a regular basis
7. Stay ahead of emerging AI trends and regulatory developments to guide strategic decision

Requirements

1. University degree in Business, Finance, Computer Science, Engineering or related disciplines
2. Minimum 10 years of experience in banks, large technology companies and consultant companies
3. Solid experience in project management, and familiar with machine learning, NLP and generative AI applications
4. Strong understanding of advance digital working methodologies including agile, lean, value stream mapping and design thinking
5. Proficiency in IT demand management tools and methodologies: Skilled in using demand management systems and project management frameworks
6. Excellent cross-departmental coordination and communication skills: Able to balance the needs of business, IT, and technical teams, and drive collaboration in a complex organizational structure.
7. Agile Product Owner/Scrum Master, Six Sigma and Project Management professional qualification is a plus
8. Strong analytical and problem-solving abilities: Capable of quickly identifying key issues in projects/demands and proposing feasible solutions.
9. Be able to manage and build up rapport with professional and different level of business and technology stakeholders
10. Proficiency in both English and Chinese with good communication and presentation skills

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here.

• Develop and execute the AI application strategies aligned with the business transformation goals

• Identify high-impact use cases for AI in customer engagement, risk management and operation efficiency

• Manage and oversee the Personal Banking IT demand management to ensure technology investments align with business priority

• Work closely with business users, operations, IT and vendors to ensure effective project implementation and adherence to bank standards and budget costs against approved plan

• Act as the central point of contact for all cross-functional AI initiatives, ensuring alignment and synergy between projects

• Summarize AI use cases and IT demand management insights, and report to the department head and senior leadership team on a regular basis

• Stay ahead of emerging AI trends and regulatory developments to guide strategic decision

• University degree in Business, Finance, Computer Science, Engineering or related disciplines

• Minimum 10 years of experience in banks, large technology companies and consultant companies

• Solid experience in project management, and familiar with machine learning, NLP and generative AI applications

• Strong understanding of advance digital working methodologies including agile, lean, value stream mapping and design thinking

• Proficiency in IT demand management tools and methodologies: Skilled in using demand management systems and project management frameworks

• Excellent cross-departmental coordination and communication skills: Able to balance the needs of business, IT, and technical teams, and drive collaboration in a complex organizational structure.

• Agile Product Owner/Scrum Master, Six Sigma and Project Management professional qualification is a plus

• Strong analytical and problem-solving abilities: Capable of quickly identifying key issues in projects/demands and proposing feasible solutions.

• Be able to manage and build up rapport with professional and different level of business and technology stakeholders

• Proficiency in both English and Chinese with good communication and presentation skills

• Lead business analysis for the wealth management digital transformation program, from requirements identification to solution design
• Collaborate with UX designers to gather user insights and ensure customer-centric solutions
• Communicate and coordinate with diverse stakeholders across business, technology, and management
• Build and lead a Business Analyst team, providing training and coaching, and promote Agile/Scrum practices
• Establish and continuously improve BA standards and best practices to enhance project delivery effectiveness

• Minimum 8 years of Business Analysis experience, including at least 3 years in wealth management or private banking
• Proven track record in digital transformation and large-scale cross-functional projects (e.g., CRM, client journey design, investment/insurance process optimization)
• Strong knowledge and hands-on experience with Agile/Scrum methodologies; relevant certifications (CSPO, CSM, SAFe, ICAgile) preferred.
• Excellent communication and stakeholder management
• Good communication and writing skills in Chinese and English, fluent in English and Putonghua

• Establish a methodology, relevant processes and standards for the digital Wealth Management business in Personal Banking, and facilitate end-to-end implementation of customer journeys from planning to execution

• Plan for clear digital roadmaps, target scenarios and annual key strategies for development of Personal Banking's digital Wealth Management business

• Conduct various workshops for value stream mapping, Design Thinking, agile inception and retrospectives session across different project teams

• Lead multiple business agile teams, and provide on-the-job guidance and trainings to Business Project Managers (BPM) or Product Owner: providing product vision, user story writing, product backlog prioritization and grooming sessions

• Build a business analytics and customer and employee experience management framework for the digital business, and drive continuous business optimization based on data and experience

• Track financial technology trends and industry practices, and continuously improve the competitiveness of digital business and explore new opportunities in the market

• University degree in Business, Finance, Computer Science, Engineering or related disciplines

• Minimum 10 years of experience in banks, large technology companies and consultant companies

• Solid experience in digital business strategy plan/roadmap, maturity measurement and diagnosis

• Strong understanding of advance digital working methodologies including agile, lean, value stream mapping and design thinking

• Agile Product Owner/Scrum Master, Six Sigma professional qualification is a plus

• Be able to manage and build up rapport with professional and different level of business and technology stakeholders

• Proficiency in both English and Chinese with good communication and presentation skills

• Lead and oversee the end-to-end design strategy, planning, and execution for digital transformation initiatives
• Collaborate closely with product managers, developers, and QA teams to deliver solutions under Agile/Scrum methodologies
• Develop and maintain wireframes, interactive prototypes, and design systems to ensure design consistency and scalability across digital channels
• Promote user-centered design practices, including user research, journey mapping, usability validation, and design testing, to enhance overall usability and customer satisfaction
• Provide leadership, coaching, and mentorship to junior designers, fostering a strong design culture and embedding best practices across the team
• Partner with business and technology stakeholders to translate business needs into effective design strategies and user experience solutions

• 10+ years of experience in digital design and user experience, preferably within the banking, insurance, or digital consulting sectors
• Proven track record in leading large-scale design initiatives within major financial institutions or consulting firms, managing cross-functional teams
• Experience in client-facing engagements, with the ability to understand business needs and translate them into strategic design recommendations
• Strong exposure to regional or cross-border collaboration, particularly within the Asian markets
• Previously held senior design leadership roles such as Design Director, Design Manager, or VP-level position, demonstrating both strategic vision and team management capability
• Proficient in UX/UI design tools, including Figma, Sketch, Adobe XD, and Miro
• Experienced in design system development, interactive prototyping, and compliance with accessibility standards
• Strong understanding of Agile/Scrum methodologies, with proven ability to collaborate closely with product owners, business analysts, developers, and QA teams throughout the delivery process
• Client advisory capability – able to engage with stakeholders from a business perspective, understand industry trends, and provide strategic design and business recommendations
• Excellent communication and presentation skills, capable of translating complex business requirements into effective design solutions
• Well-versed in user research methodologies, including usability testing, surveys, interviews, and data analysis to inform design decisions
• Good communication and writing skills in Chinese and English, fluent in English and Putonghua