What Jobs are available for Director in Hong Kong?

Showing 2148 Director jobs in Hong Kong

Operational Excellence Officer

$30000 - $60000 Y Quality HealthCare Medical Services Ltd

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Job Description

Conduct monitoring, assessing, and improving the quality of customer interactions in hotline. Ensure hotline agents delivering consistent, accurate, and empathetic service that aligns with company standards and requirements, driving customer satisfaction and operational excellence.

Job Description:

  • Monitor and evaluate recorded and live hotline calls using predefined quality standards and metrics.
  • Conduct thorough quality assessments to identify strengths and areas for improvement in agent performance.
  • Provide timely, constructive feedback and coaching to hotline agents to enhance communication skills, adherence to scripts, and problem resolution efficiency.
  • Collaborate with managers, training teams, and management to develop targeted improvement plans and training programs.
  • Participate in calibration sessions to ensure consistency and fairness in quality evaluations.
  • Maintain detailed records of quality assessments, feedback, and follow-up actions.
  • Support ad-hoc tasks assigned by managers

Job requirements:

  • HKDSE/HKALE or higher diploma preferable
  • Minimum 3 years' quality assurance, customer services or hotline / retail operational experience
  • Good PC skills
  • Self-starter, independent with good communication and analytical thinking
  • Medical knowledge or training preferable
  • Good analytical skills and problem-solving techniques
  • Well organized and excellent interpersonal skills
  • Proficient in MS Excel and Power Point
  • Good command of written and spoken English and Chinese

Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request.

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Officer, Business Development and Operational Excellence

$104000 - $130878 Y HONG KONG PRODUCTIVITY COUNCIL

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Job Description

Funding Scheme Branch Office

Ref: BOU248/25, 10590

Job Description

Who we are looking for:

  • Creativity in new ideas and future focus vision.
  • Collaboration with colleagues and the community at large.
  • Work Smart, Play Smart

What you'll do:

  • Collaborate with teams to understand branch goals and objectives, and develop performance dashboards, reports, and visualizations to assess the impact of various initiatives and programmes.
  • Build and maintain data models to ensure data quality, consistency, and accessibility for analysis.
  • Work closely with cross-functional stakeholders to uphold data integrity. Provide operational support across a range of initiatives, including digital transformation projects and customer services programme.
  • Conduct ad hoc data analysis and perform other related duties as assigned.

You'll be a good fit if you have/are:

  • A Bachelor's degree in Business, Management Information Systems, Data Analytics, or a related field;
  • 2+ years in analytical modeling, project coordination, or related areas, with demonstrated ability and potential.
  • Strong communication skills and experience working with business units to translate complex data into clear, actionable insights through visual platforms.
  • Solid analytical and quantitative skills. Proficiency in Excel and SQL or other query languages.
  • Experience with Power BI or similar business intelligence tools is required; familiarity with Python or other programming languages is a plus.
  • A proactive problem-solver with strong interpersonal skills, capable of managing multiple priorities in a fast-paced and dynamic environment.
  • Good command of spoken and written English and Chinese, proficiency in Putonghua would be an advantage.

Note:

  • Applicant may be considered for other positions if not matching the requirements of the subject position.

  • This is a fixed-term contract position for a period of 24 months subject to renewal

What we offer and What you'll like here:

  • Exciting new technology development (e.g. IoT, 5G, LoRA, AI etc.) to actualize your creative ideas
  • Opportunities to work with our innovative and vibrant talents
  • Embracing work flexibility (including Flexi-work hour
  • Dynamic and energetic culture with smart outfits & sport shoes
  • Academic training scholarship to take your career up a notch
  • Dental benefit
  • Medical benefits from Day-1 with extended coverage to dependent(s)

Apply now if you're ready to take the challenge Do not miss this opportunity to join us to Create Value and "MAKE SMART SMARTER"

HKPC will take into consideration both the quantitative and qualitative requirements of the post when selecting the suitable candidates. A competitive salary package commensurate with academic qualifications and experience will be offered.

Applicants are welcome to submit application at the HKPC e-Recruitment System ) in 1 week from the posting date. Recruitment will continue until the position is filled.

Applicants not invited for interviews within 6 weeks may consider their applications unsuccessful. All information provided by applicants will be treated with strict confidence and used solely for recruitment purposes. The personal data of unsuccessful applicants will be retained for 12 months from the date the recruitment process is completed.

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Officer, Business Development and Operational Excellence

$90000 - $120000 Y Hong Kong Productivity Council

Posted today

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Job Description

Funding Scheme Branch Office

Ref: BOU248/25, 10590

Job Description

Who we are looking for:

  • Creativity in new ideas and future focus vision.
  • Collaboration with colleagues and the community at large.
  • Work Smart, Play Smart

What you'll do:

  • Collaborate with teams to understand branch goals and objectives, and develop performance dashboards, reports, and visualizations to assess the impact of various initiatives and programmes.
  • Build and maintain data models to ensure data quality, consistency, and accessibility for analysis.
  • Work closely with cross-functional stakeholders to uphold data integrity. Provide operational support across a range of initiatives, including digital transformation projects and customer services programme.
  • Conduct ad hoc data analysis and perform other related duties as assigned.

You'll be a good fit if you have/are:

  • A Bachelor's degree in Business, Management Information Systems, Data Analytics, or a related field;
  • 2+ years in analytical modeling, project coordination, or related areas, with demonstrated ability and potential.
  • Strong communication skills and experience working with business units to translate complex data into clear, actionable insights through visual platforms.
  • Solid analytical and quantitative skills. Proficiency in Excel and SQL or other query languages.
  • Experience with Power BI or similar business intelligence tools is required; familiarity with Python or other programming languages is a plus.
  • A proactive problem-solver with strong interpersonal skills, capable of managing multiple priorities in a fast-paced and dynamic environment.
  • Good command of spoken and written English and Chinese, proficiency in Putonghua would be an advantage.

Note:

  1. Applicant may be considered for other positions if not matching the requirements of the subject position.
  2. This is a fixed-term contract position for a period of 24 months subject to renewal

What we offer and What you'll like here:

  • Exciting new technology development (e.g. IoT, 5G, LoRA, AI etc.) to actualize your creative ideas
  • Opportunities to work with our innovative and vibrant talents
  • Embracing work flexibility (including Flexi-work hour
  • Dynamic and energetic culture with smart outfits & sport shoes
  • Academic training scholarship to take your career up a notch
  • Dental benefit
  • Medical benefits from Day-1 with extended coverage to dependent(s)

Apply now if you're ready to take the challenge  Do not miss this opportunity to join us to Create Value and "MAKE SMART SMARTER"

HKPC will take into consideration both the quantitative and qualitative requirements of the post when selecting the suitable candidates.  A competitive salary package commensurate with academic qualifications and experience will be offered.

Applicants are welcome to submit application at the HKPC e-Recruitment System ) in 1 week from the posting date.  Recruitment will continue until the position is filled.

Applicants not invited for interviews within 6 weeks may consider their applications unsuccessful. All information provided by applicants will be treated with strict confidence and used solely for recruitment purposes. The personal data of unsuccessful applicants will be retained for 12 months from the date the recruitment process is completed.

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Assistant Operational Excellence Manager

$120000 - $240000 Y Vincent Medical Manufacturing Co., Limited

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Job Description

Vincent Medical, a world-renowned medical device company in Hong Kong specializing in the development of respiratory and rehabilitation device

  • Hong Kong listed company with multi-national branches
  • Be passionate to work in Healthtech industry
  • Robotics, Telehealth and Artificial Intelligence Products

Roles & Responsibilities:

Lead the department to:

  • Support operations in exploring and deploying new technologies and systems
  • Measure and monitor operations performance, initiate and lead improvement projects for better value
  • Coordinate product reengineering for autonomation projects

Requirements:

  • Minimum 10 years of experience in operations management with lean and continuous improvement projects
  • Degree or above in industrial engineering is a must, professional qualification (e.g. R.P.E. CEng) preferred
  • Familiar with six sigma methodology; certified/registered six sigma blackbelt preferred
  • Fluent in English, Mandarin and Cantonese
  • Station in GBA and travels required

Attractive remuneration package will be offered to the right candidate, including 5 day work, incentive bonus & medical insurance. Interested parties please send your full resume with CURRENT and EXPECTED salary by clicking "Apply Now".

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Senior Manager, Operational Excellence

$900000 - $1200000 Y HKT Enterprise Solutions

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Job Description

As Senior Manager, Operational Excellence in Customer Service Division, you will lead a team of Operation Planning to develop and implement strategic and innovation roadmap featuring different workflow flow and process for CS day-to-day work task.

Be the champion to drive transformation does not limit to Process Streamlining, Smart Technologies, RPA & AI Agents. The person is also expected to be approachable, smart and ambitious to push changes to local and GBA offices in facilitating efficient operational transformation.

Job Responsibilities:

  • Assessing current commercial processes and workflows to identify inefficiencies or bottlenecks.
  • Mapping and documenting existing processes for clarity and transparency
  • Analyzing operational data to inform recommendations for improvement
  • Collaborating with cross-functional teams to design and implement process enhancements
  • Facilitating training and workshops to ensure smooth adoption of new processes
  • Monitoring the effectiveness of implemented changes using key performance indicators (KPIs)
  • Process mapping and business process modeling expertise (using tools such as Visio, BPM software, or similar)
  • Familiarity with process improvement methodologies such as Lean, Six Sigma (Green Belt or Black Belt certification preferred) or Design Thinking
  • Leading digital transformation across HK and GBA operations by driving change and fostering cross-functional teams toward operational excellence.
  • Enabler on Robotic Process Automation and AI Agent setup is an advantage
  • Driving a culture of continuous improvement within the commercial team.
  • Projects Support on transformation

Job Requirements:

  • Bachelor degree in Information Technology, Computer Science or related field preferred.
  • Minimum of 8 years of experience related to Telecommunication, IT Management or other information technology, with at least 4 years of leadership role in scalable companies
  • Candidate with less experience will consider as Operation Excellence Manager

What we offer:

  • 16 days paid Annual Leaves
  • 17 days Public Holidays
  • Extra leaves, including Birthday Leave, Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave
  • MPF / ORSO contribution
  • Scholarship for further studies
  • Life insurance and medical benefits
  • Family health benefits
  • Dental benefits
  • Staff discount
  • Free access to the company's amenities
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Contact Centre Operational Excellence Manager

$900000 - $1200000 Y HKT

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Job Description

We are seeking a highly motivated and experienced Operational Excellence Manager to lead process improvement initiatives within our call centre operations. This role will be instrumental in driving efficiency, enhancing customer experience, and leveraging technology to optimize our processes. You will be responsible for identifying opportunities for improvement, leading transformation projects, and ensuring the successful implementation of new solutions. This is a key role in shaping the future of our operations.

Your Role

Process Improvement & Optimization

  • Lead end-to-end process enhancement initiatives across call centre operations.
  • Conduct thorough reviews of existing workflows to identify areas for improvement in efficiency, quality, and customer experience.
  • Identify and evaluate opportunities for automation and digitalization, including the implementation of AI/ML solutions, to streamline processes.

Project Management & Implementation

  • Lead and manage transformation projects, ensuring delivery within defined scope, budget, and compliance requirements.
  • Collaborate with stakeholders across various departments to implement changes and ensure successful adoption.
  • Develop and deliver training programs to support the implementation of new processes and technologies.

Performance Measurement & Analysis

  • Establish and monitor key performance indicators (KPIs) to track the effectiveness of process improvements.
  • Analyze performance data, identify trends, and recommend continuous improvement actions.
  • Prepare reports and presentations to communicate findings and recommendations to stakeholders.

To Succeed in this Role

Education & Experience

  • Bachelor's degree in Business Administration, Engineering, Data/Technology, or a related field.
  • 4-6 years of experience in process re-engineering, digital transformation, or operational excellence roles.
  • Experience in the financial services, trustee, or pension industry. Or knowledge of MPFA regulations and eMPF operations.
  • Project Management or Lean Six Sigma certification.
  • Strong knowledge of workflow design, automation tools, and data-driven process improvement methodologies.
  • Proven project management and change management capabilities, with experience in stakeholder engagement.
  • Excellent analytical, problem-solving, and structured thinking skills.
  • Able to work under stress and meet KPI and deadline for new initiatives rollout
  • Exceptional communication and interpersonal skills, with the ability to translate complex concepts into practical solutions.
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Assistant Vice President, Operational Excellence Specialist

$150000 - $250000 Y Peak Re

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Job Description

Peak Reinsurance Company Limited ("Peak Re" or the "Company") is a Hong Kong-based global reinsurance company. Since commencing operations in 2012, the Company has grown steadily to rank 27th* among global reinsurance groups in terms of net reinsurance premiums written. For the year ended 31 December 2024, Peak Re reported a reinsurance revenue of USD1.16 billion and a net profit of USD187 million. With total equity of USD1.43 billion as of 31 December 2024, Peak Re is rated A- by AM Best. Peak Re is authorised by the Insurance Authority of Hong Kong under the Insurance Ordinance (Cap. 41). The Company offers both Property & Casualty ("P&C") and Life & Health ("L&H") reinsurance. It provides innovative and tailored reinsurance, risk and capital management solutions to clients around the world. Fosun International Limited HK) and Prudential Financial, Inc. own approximately 87% and 13% of Peak Re, respectively, through Peak Reinsurance Holdings Limited.

*S&P Global Ratings' Top 40 Global Reinsurers In 2024 And Reinsurers By Country; 2024, S&P Global, 2024.

The Role:

As an Operational Excellence Specialist, you will play a key role in driving continuous improvement and standardization across the organization. You will be responsible for developing, maintaining and enhancing process documentation and governance frameworks, identifying inefficiencies and leading optimization initiatives that elevate operational performance.

What You'll Do:

  • Lead and support process improvement initiatives, identifying inefficiencies and partnering with teams to implement solutions.
  • Serve as a project coordinator for process optimization efforts, managing cross-functional teams to deliver impactful workflow enhancements.
  • Develop, implement and maintain company-wide standards for documenting policies, processes and workflows, ensuring consistency in format, structure and terminology across all business units.
  • Build and manage a centralized repository for all process documentation and ensure effective governance.
  • Evaluate, implement and oversee technology solutions that support process automation and standardization.
  • Track, assess and report on the maturity and adoption of operational excellence practices across the organization.
  • Facilitate training, workshops and change management efforts to drive alignment and engagement in process excellence initiatives.

What You'll Bring:

  • University graduate in Business or related fields.
  • 8-10 years of relevant experience in transformation, operational/process improvement in insurance/reinsurance industry.
  • Proven expertise in operational excellence, process management or business transformation.
  • Strong command of process improvement methodologies such as Lean, Six Sigma or BPMN.
  • Proficiency in process modelling tools and documentation governance frameworks.
  • Ability to coordinate and deliver cross-functional improvement initiatives in a structured and measurable way.
  • Hands-on experience in reinsurance operations.
  • Strong stakeholder engagement and collaboration skills across diverse teams and business units.
  • Detail-oriented and analytical mindset with a passion for problem-solving and continuous improvement.
  • Comfortable working independently in a dynamic, fast-paced environment while driving initiatives to completion.
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Business Development Director

Fano (Fano Labs)

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Job Description

Company Background:

Founded in 2015, Fano is a spin-off from the University of Hong Kong specializing in developing speech recognition, speaker diarization, speaker verification, and natural language processing technologies for multilingual environments. Fano has offices in Hong Kong, Singapore, Shenzhen and Guangzhou. From analysis to automation, our language AI solutions empower enterprises to drive operational efficiency in customer service, compliance, and various lines of business.

Fano develops an award-winning AI Interaction Analytics Platform – Callinter. It enables enterprises to enhance their Automatic Quality Management and Sales Compliance processes. By analysing voice calls, emails and live chats, Callinter enables businesses to gain a holistic view of their customer interactions more efficiently and effectively. Callinter applies to sales compliance and risks detection; business insights and sales opportunity discovery, and churn detection. Our solutions have been widely adopted in 40+ banks and FSIs, telecom, utilities, government and public sectors.

For more information about our solutions and organisation, please visit

Position Summary:

As the Business Development Director, you would develop new customers directly with the support from the Solution Consulting team. You are a key player in an energetic team of highly skilled and entrepreneurial professionals, who are ready to disrupt the traditional process of the industry. You should have strong experience in driving complex sales cycles and a successful track record in achieving your targets. You will be rewarded with competitive compensation packages and exceptional growth opportunities.

Key Responsibilities:

  • Drive regional sales cycles to meet targets.
  • Build and maintain relationships with C-level and operational executives in key accounts.
  • Understand client needs and recommend AI solutions to foster long-term partnerships.
  • Deliver presentations, demos, proposals, and other sales activities.
  • Collaborate with SIs and partners to align solutions with client requirements.
  • Stay updated on competitive products and solutions.
  • Maintain timely account updates in CRM.

Requirements:

  • 7-10 years of enterprise software sales experience, with at least 5+ years selling to large enterprises.
  • Proven success in closing multi-year, large enterprise deals.
  • Experience in selling B2B SaaS or enterprise solutions (preferred).
  • Consistent achievement of sales targets.
  • Strong presentation and English writing skills.
  • Self-motivated, energetic, and organized.

What we offer:

  • Flexible working hours
  • Competitive compensation package
  • Learning and development opportunities and budget on work-related courses
  • Culture of curiosity, responsibility, integrity, tenacity, inclusivity, and creativity
  • Transparency, trust, and ownership
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Business Development Director

$120000 - $240000 Y JustLogin

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Job Description

Job Overview:
We are seeking a dynamic and results-driven
Business Development Director
to join our growing team in Hong Kong. For Direct Sales, you will be responsible for new business direct sales & partner sales. You will be responsible for the entire sales process, from prospecting and lead generation to closing deals and post-sale support. The Partner sales responsibilities include developing and managing strategic partnerships with key stakeholders, including resellers, system integrators, and other channel partners. Your goal is to drive sales growth from direct sales and by expanding and monetising our partner ecosystem, ensuring the successful adoption of our HRMS solutions across businesses in the region.

Responsibilities:

  • Prospecting and Lead Generation:
    Identify and cultivate a pipeline of potential clients through various channels, including cold outreach, networking, and industry events.
  • Product Knowledge:
    Develop a deep understanding of our software solutions and effectively communicate their value propositions to potential clients.
  • Consultative Selling:
    Collaborate with clients to understand their specific needs and tailor solutions to meet their requirements.
  • Sales Cycle Management:
    Manage the entire sales cycle, including initial contact, solution presentation, contract negotiation, and deal closure.
  • Client Onboarding:
    Ensure a smooth transition for clients, working closely with our implementation and support teams to meet their needs.
  • Client Relationship Management:
    Maintain ongoing relationships with clients to ensure satisfaction, identify upselling opportunities, and secure referrals.
  • Sales Reporting:
    Keep accurate records of sales activities and client interactions
  • Partner Acquisition & Relationship Management:
    Identify, recruit, and onboard new channel partners to expand the company's market reach in Hong Kong and surrounding regions.
  • Sales Enablement:
    Provide training, support, and resources to partners, helping them understand our HRMS solutions and effectively sell to their customer base.
  • Sales Strategy & Execution:
    Work closely with partners to develop joint sales strategies, create go-to-market plans, and achieve sales targets.
  • Revenue Generation:
    Drive revenue through partner-driven sales activities by managing partner relationships, ensuring successful implementation and customer satisfaction.
  • Market Expansion:
    Identify new market opportunities and industry verticals that would benefit from the HRMS platform.
  • Collaboration with Internal Teams:
    Work closely with marketing, product, and support teams to ensure partners have the tools and resources needed to succeed.
  • Reporting & Analysis:
    Monitor and report on the performance of partner sales, providing regular updates and forecasts to management.

Requirements:

  • Experience:
    5+ years of sales experience, with a proven track record in partner or channel sales, ideally in the HRMS, software, or SaaS space. Having HR background / knowledge of the HR industry will be a plus point.
  • Skills:
    Strong understanding of HRMS products, services, and technology. Excellent communication, negotiation, and interpersonal skills.
  • Multi tasking capability:
    You should have the ability to multi task, prioritise and devote sufficient time for the multiple areas of responsibilities
  • Network:
    Existing network of HRMS, IT, or business solution partners in the Hong Kong region is a plus.
  • Language:
    Proficiency in English and Cantonese/Mandarin is preferred.
  • Education:
    Bachelor's degree in Business, Marketing, or a related field.
  • Location:
    Based in Hong Kong with occasional travel to partner offices and customer sites as needed.
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Business Development Director

$120000 - $360000 Y HN Group Limited

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Job Description

Business Development Director / Business Development Director Manager (Base in Macau)

Responsibilities / Requirements:

  • As a member of the Company's top management,

a)   participate in the management of existing businesses, with emphasis on business expansion and performance enhancement;

b)   participate in new business development including: identifying new opportunities, devising strategic plans, financial analysis and feasibility studies; and setting up new operations;

  • A combined experience in the fields of finance, accounting and business management or business development is preferred as the job requires, in addition to business experience, basic knowledge of accounting and finance.
  • Degree holder in finance or related discipline(s),holder of CPA is preferred though not necessary.
  • China experience is preferred as the Company's business development focuses on China and thus basic understanding of Chinese business regulations, tax regulations and legal requirements is highly preferred.
  • Good interpersonal skills, strong negotiation abilities with clients and government bodies.
  • Excellent command of written and spoken English and Chinese,proficiency in Mandarin.
  • Those with less experience can apply for Business Development Director Manager.
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