What Jobs are available for Director Sales in Hong Kong?

Showing 933 Director Sales jobs in Hong Kong

Business Development Director/ Sales Director – Based in Macau

$900000 - $1200000 Y MSS Recruitment (HK) Limited

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Job Description

Our client is a leading television broadcasting company based in Hong Kong. They are on the lookout for a dynamic and results-driven Business Development Director/ Sales Director to lead their vibrant team in Macau. If you have a passion for sales and event management, and a track record of successfully driving new business opportunities, we want to hear from you

Responsibilities:

  • Manage and inspire the Macau team to achieve exceptional results.
  • Develop and implement creative business strategies that fuel growth and elevate profitability in the Macau market.
  • Identify, solicit, and secure new business opportunities by cultivating strong connections with clients and partners.
  • Actively participate in sales activities, including networking and attending industry events, to broaden our client base.
  • Oversee the planning and execution of events, collaborating with diverse teams to deliver innovative media solutions tailored to client needs.
  • Monitor market trends and the competitive landscape to inform strategic decisions and uncover new growth opportunities.

Requirements:

  • Bachelor's degree in Business, Marketing, or a related field; MBA preferred.
  • At least 5 years of experience in business development, event management, or media, with a strong emphasis on sales.
  • Fluent in Cantonese, Mandarin and English.
  • Proven success in soliciting, securing, and expanding new business ventures.
  • Exceptional leadership skills and experience in team management.
  • Excellent communication and interpersonal abilities, adept at building relationships at all levels.

MSS RECRUITMENT (HK) LIMITED

(Employment Agency License Number: 77624)

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Director - Sales- APAC

$120000 - $240000 Y Tata Communications

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About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Lead, guide and manage Service Management operations regionally including establishing uniformity and standardisation of structure and processes across the region and in line with the global organisation to provide focused and uniform service reliability to the business customers; Guide and monitor technical team to provide technical consultancy to SMs to develop service improvement plans for all customers; Monitor financial management processes and customer experience management processes. Engage in the presales process as a part of the bid management and selling team.

with the objective of having highest customer satisfaction during customer life cycle and continual improvement to services offered to customers

Minimum Qualification & Experience
Experience in telecom industry preferably in a customer management role

Other Knowledge/skills
ITIL Certification, cisco certification, ETOM + PMP, Influencing Skills, Interpersonal skills, communication skills

Key Responsibilities

  • Customer Engagement

Periodically, arrange and coordinate company senior Management interaction with Customers; Conduct and monitor SM governance schedules with customers on Service performance, financial performance and customer experience performance. Review customer risks issues and problems with internal teams and drive timely closure; Guide team to make customer specific Service Improvement and development plans and drive buy-in from the customer leadership; Direct and monitor implementation across all internal functions

  • CSAT
  • No of Governance Meetings v/s planned
  • Customer Feedback
  • No of Strategic Improvement plans implemented
  • Customer Management

Collaborate with regional sales teams to ensure Service Management teams and processes are continually focussed and aligned on new business, growth within existing accounts, profitability, churn and retention.

Conduct monthly reviews with internal teams on customer SLA, customer feedback, governance meeting outcomes etc.; Conduct reviews and drive understanding with internal team leadership on customer issues and requirements to get concurrence on Strategic Interventions and service improvement plans;

Drive automation of reports needed for customer interface; Define escalation matrix for the customers and drive customer�s education and adherence on it; Guide team to handle outages and personally lead major customer escalations.

  • CSAT
  • Accuracy of customer inventory on company system
  • Customer Feedback
  • Process standardization

Champion the development of best practices and procedures for the group whilst ensuring global consistency with other regions. Focussing on 3 primary areas: Solution support, financial processes and business engagement

  • Common Dashboard across Region for all performance metrics
  • Technical Relationship Management ( all customers )

Define processes and measures to drive effectiveness of service improvement plans; Guide team to provide technical advice to SMs on customer specific improvement plans; Drive and lead team to do analysis and identify plans to improve customer satisfaction; Review improvement plans with internal teams senior leadership to drive speed in the implementations / operations; Drive team to develop improvement plans to diversify the network using single point of failure to avoid network disruption; Share the plans with customers to emphasis company commitment to customer service.

  • Accuracy of customer network on company system
  • Network failures
  • SLA coordination ( all customers)

Establish the processes and automation required for SLA claims settlement to drive reduction in claim settlement time; Guide and monitor SLA team to follow the standard process of vetting the claim technical, legal and financial aspect of pay-out related to SLA so that incorrect claims can be filtered out.

  • TAT
  • Team Development

Regularly review team structure and assess talent requirements; Participate in the recruitment and selection process; Conduct goal setting and performance review for the team; Drive team development, engagement and reward initiatives; Coach and mentor team members as required and resolve people issues.

Create and mentor a positive thinking, creative cross departmental group that truly understands the concept of �customer ownership� and continually executes upon this understanding

Crate a mind-set of customer advocacy

Work collaboratively with Regional Operations Management and Sales departments for target setting and the continual improvement and measurement of customer and employee satisfaction (CSAT & ESAT)

  • Team engagement
  • % attrition
  • Manpower cost and productivity
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Associate Director/Sales Manager

$900000 - $1200000 Y iPro Financial Press Limited

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Job Description

We are one of the fastest-growing financial printing service provider in Hong Kong and China. Our clients include renowned investment banks, law firms, listed companies and other finance-related professional parties in Asia.

To cope with our rapid business development, we offer competitive remuneration packages, comprehensive training and a good environment to grow your career with future and prospects.

Prospects:

  • High commission especially for target sectors of breakthrough;
  • You will be mentored directly by the senior management, full of challenges yet rewardable for those committed quick learner(s);
  • You will be able to deal with top executives in listed companies, investment bankers and lawyers in capital market;
  • Business trip to mainland China will be necessary, again it allow you to reach out to those professionals in China capital market;
  • Committed candidate will have the chance to handle blue-chips accounts with the mentorship from seniors.

Responsibilities:

  • To achieve sales and gross profit target assigned by Management;
  • KPI will be new client's breakthrough and gross profit achievement;
  • To prepare quotation, ppt presentation, tender documents, etc;
  • Committed collaboration with other departments to ensure excellent deliverables;

Requirements:

  • University degree preferred but not a must;
  • Smart and presentable in front of professional parties;
  • Must possess very good command on Cantonese, Putonghua and English;
  • At least 1 year working experience in sales or business development preferred;
  • A quick learner that can commit to take challenge;
  • Excellent interpersonal, diligent and independent, attentive to details, service-oriented and have a strong sense of responsibility;
  • China working exposure is an advantage;
  • Proficient use in MS Office environment.

We offer 5-day work (except for peak season), medical benefits and attractive package to successful candidate. Salary will be commensurate with qualifications and experiences. Interested parties please apply with full resume and expected salary by clicking "Apply Now" to our HR Manager.

All information provided will be treated as strictly confidential and is used for recruitment purposes only.

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Sales Director, Fleet Sales

$90000 - $120000 Y Vista

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Job Profile
Vista understands that every flight is unique, so we take care of every detail to ensure our Members enjoy a tailored and unparalleled service.

Our Sales Teams are the first point of contact for all Vista Globals prospects; dealing with all aspects of their travel requirements as well as collaborating with other teams to ensure that each flight is tailor-made to the member's specific needs.

Founded in 2004, Vista pioneered an innovative business model where customers pay only for the hours that they fly. Our vision is to make business aviation simple and deliver the ultimate flight experience around the globe.

Today, we are the world's only global aviation company, flying corporations, governments and private clients to 207 countries on the Members' fleet of unrivalled silver and red business jets.

Your Responsibilities

  • Ensure that the team is proactively seeking and closing sales via the Broker market
  • Deal with charter enquiries from the website or via telephone
  • Ensure that enquiries are followed up on regularly and systematically
  • Work together with the Fleet Sales team ensuring that deals are getting closed
  • Provide quotes and make follow-up calls as required
  • Negotiate on price and discounts
  • Book trips as required, ensuring margins are made
  • Work closely with the scheduling department to ensure Empty Legs are utilized
  • Work alongside the Fleet Pricing and Fleet Planning teams to ensure full collaboration across all global entities
  • Act as a liaison with customers with regards to payments, needs analysis and overall satisfaction
  • Oversee cash collection
  • Work together with Fleet Sales Management Team to execute the Fleet Sales strategy
  • Provide support to local management on specific regulatory considerations and implementation of processes
  • Provide coaching and guidance to team members in order to support achievement of team targets
  • Motivate the team for maximum team effectiveness
  • Build and maintain relationships with key account
  • Build a network of worldwide brokers
  • Participate in interview and decision making to hire new team member
  • Participate in managing team's performance: provide feedback and support to team members on an on-going basis as well as part of the formal review processes.
  • Help drive performance of efficient sales team through coaching and queries resolution and escalation.
  • Travel to meet current Key Accounts and prospective customers both internationally and domestically.
  • Perform any other tasks reasonably required to be undertaken in accordance with the instructions of the Reporting Manager.

Required Skills, Qualifications, And Experience

  • 7+ years private aviation experience.
  • Fluent written and spoken English.
  • Outstanding service and customer oriented behavior;
  • Ability to work independently under pressure and as a part of a team.
  • Excellent negotiation skills and experience of working in the region.
  • Self-motivated, entrepreneurial and ambitious.
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Business Development and Sales Director

$150000 - $250000 Y Matrixport Official

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ABOUT US

Established in 2019, Matrixport is the world's leading hub for all-in-one crypto financial services. We are committed to building an entry-grade ecosystem for the crypto space, by providing every user with a personalized super account that integrates products and services of crypto assets trading, investment, loan, custody, RWA, research and more. Through our diverse products and services, we empower users to achieve sustainable earnings from their crypto investments.

Matrixport holds licenses such as the Hong Kong Trust or Company Service Provider (TCSP)& Money Lender License, an Appointed Representative (AR) in the UK. We are also registered as a Money Services Business (MSB) in the US and a member of Switzerland's FINMA SRO-VFQ, ensuring our services meet the highest global standards and providing users with secure and compliant crypto financial solutions.

As Matrixport continually reshapes the business landscape of crypto assets appreciation at the core, we continuously introduce our offers, and keep integrating the crypto sectors to create a closed-loop ecosystem for crypto services, making it easy for everyone to access the crypto space and enjoy potential earnings of cryptocurrency.

WHY JOIN US

At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in the search for intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem, and in building a better product for the next one billion users.

Responsibilities:

  • Develop and acquire new private wealth customers and grow high-net-worth customer base and special focus on the customers' personal financial analysis and investment needs;
  • Build the private wealth business line for crypto financial services;
  • Fully understand the client's needs and objectives and provide financial solutions, i.e. cryptocurrency investment products, to satisfy customer's needs and objectives;
  • Provide Additional Investment Services, including Asset Allocation Advisory to customers;
  • Identify new business opportunities via networking, event and social media;
  • Manage and monitor client accounts on an ongoing basis in order to understand changing investment needs and objectives and to coordinate private wealth solutions;

Requirements:

  • Minimum 5 years of relevant working experience in private banking industry or wealth management serving high-net-worth customers;
  • Excellent selling, relationship building and interpersonal skills;
  • Strong self-initiative and able to work under pressure;
  • Solid knowledge in cryptocurrencies / blockchain is required;
  • Excellent English and Chinese communication skills as engagement with Chinese speaking clients;
  • Proactive, open minded, good passion in fintech and crypto;

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Policy.

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Sales Director/ Senior Sales Manager

$104000 - $130878 Y aimHigher Consultancy Limited

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Client Description

Our client is a renowned and rapidly expanding Hong Kong food brand with a growing international presence. Due to continued global growth, an exciting opportunity exists for an Overseas Business Development Manager to drive strategic expansion in key markets, specifically the UK and Canada.

Responsibilities

  • Monitor and analyze in-store performance, including shelf share, sales velocity, and competitor placement across key retail partners in the UK and Canada.
  • Conduct in-depth market research and analysis to identify new trends, opportunities, and potential competitive threats.
  • Define and manage the regional P&L, including sales forecasts, budgets, and profitability targets for existing and new product lines.
  • Establish and promote clear weekly, monthly, and quarterly sales objectives and KPIs to measure market progress.
  • Identify, recruit, onboard, and manage new distributors, importers, and key retail/food service accounts.
  • Work closely with key accounts and business partners to drive joint business planning, optimize product assortments, and maximize sales performance.
  • Act as the primary driver for all overseas marketing initiatives, including trade exhibitions, pop-up events, and local marketing campaigns to generate leads and build brand awareness.
  • Oversee the entire process for client tastings and sample preparation, ensuring a professional and impactful brand experience.
  • Develop compelling sales presentations, product pitch decks, and promotional materials tailored to the overseas market.
  • Manage administrative duties related to market development, including project follow-ups, performance reporting, and market data analysis.
  • Provide regular detailed reports on market activity, sales performance, and growth opportunities to senior leadership.

Requirements

  • Bachelor Degree in business or related disciplines
  • At least 10 year's solid sales experience in Food/FMCG industry, ideally experienced with overseas markets like UK and Canada.
  • Solid track record in developing business account from zero to one.
  • Hands-on, aggressive with can-do attitude
  • Proactive, self-motivated, independent with problem solving skills
  • Traveling is required based on business needs
  • Fluent in English and Cantonese is a must

Interested parties please send your updated resume in WORD format with current and expected salaries (quoting Employer Ref:)

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Director, Sales Lead, Institutional Clients Solutions

$900000 - $1200000 Y China Merchants Securities International Company Limited

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Job Description

Job Responsibilities:

  • Serve as the key point of contact for institutional investors and high-net-worth individuals (HNWIs), collaborating with frontline sales colleagues to deliver customized investment solutions across various areas, including: Corporate finance & capital markets, OTC derivatives & structured products, Asset management, Cross-border wealth management, Private equity & alternative investments etc.
  • Develop and execute strategies to acquire and service institutional clients and create sales opportunities for whole company.
  • Drive institutional client acquisition through targeted pitching and conversion of prospect pipelines.
  • Conduct market research, data analysis, and client needs assessments to enhance product offerings and internal training.
  • Represent the firm at roadshows, investor meetings, and campaigns to promote brand visibility and investment philosophy.
  • Achieve performance targets and contribute to the firm's strategic objectives.

Job Requirements:

  • Bachelor's Degree in Finance, Economics, Marketing, or related fields.
  • 8+ years of institutional sales/business development experience in securities or asset management, preferably with overseas client exposure.
  • Established network and proven track record in servicing institutional investors.
  • Deep knowledge of investment products (OTC derivatives, cross-border solutions), portfolio strategies, and global markets.
  • Exceptional communication, presentation, and relationship management skills; ability to simplify technical concepts for diverse audiences.
  • Self-driven, detail-oriented, and adept at working independently or within cross-functional teams.
  • Fluency in English and Chinese (Mandarin required) for written/verbal communication.
  • Based in Hong Kong with willingness to travel as needed.

We offer attractive remuneration and benefits including 5-day working week to the right candidates. Interested parties, please send your full resume including your CURRENTand EXPECTEDsalary to us by email (via APPLY NOW).

Personal data provided will be used by us for recruitment and related purposes, which is strictly in accordance with the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) for Applicants for Employment. Applicants who are not contacted within 6 weeks may consider your applications unsuccessful and the personal data collected will be destroyed after 2 years or such other period as prescribed by the applicable laws.

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Global Sales Director, Sales Force Hong Kong

$120000 - $240000 Y Hyatt

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Job Description

Organization- Regional Office - ASPAC
Summary
This position will report to RVP Global Sales HSF- Greater China.

The Global Sales Director will have defined goals with a strong focus on market share growth and development of accounts from both the Luxury and Lifestyle market segment as well as the MICE market within Hong Kong, Taiwan and parts of China when required.

This position will be responsible for developing strategic accounts focused on market share shift from our competition with strategic Account plans, targeted sales calls and events for this segment and securing business from Travel Agencies, TMCs and MICE agencies for our brands and hotels globally.

This position will also be responsible for supporting our brands and hotels in market through proactive and coordinated hotel sales missions, tradeshows and events.

Travel for Agency and MICE agency visits, annual account reviews, trade shows and hotel familiarization trips will be required throughout the year.

Responsibilities include overall Account Management, RFP's, programs, promotions and B2B marketing opportunities. This individual will be responsible for achieving semi-annual quota with a focus on share-shift and maintaining travel expenses within the set budget.

Sales Calls, Luxury agency and MICE Account Management / Revenue & Market share shift generation and support our Luxury,TMCand MICE distribution strategy

  • Implement a strategic plan for a portfolio of Accounts/ New accounts, in order to meet/or exceed revenue/market share goals for MICE Agencies in Hong Kong and Luxury agencies in Taiwan and supporting and implementing Global Sales Strategies in market.
  • Business travel to Account portfolio, QBR's, Tradeshows, Fam Trips and internal meetings where necessary
  • Orchestration of quarterly accountand market action plans and collaboratingwith other Directors & Manager to drive production and revenue to both group and transient segments and cultivate global managed and potential accounts
  • Able to work independently and makes decisions based on established policies and procedures
  • Account management and MICE RFP negotiations on existing and new accounts

Supports/leads coordinates tradeshows, events, sales mission in market (like Hyatt Fair, Hyatt Events, Sales Appreciation events, Luxury Missions) along with collaborating with the Global HSF team and the Greater China Regional team and other business functions to successfully implement these activities

Responsible for managing and developing potential agencies and developing and cultivating the right Tour Operators within Hyatt Preferred Partner Program

Actively research B2B opportunities in driving revenue, brand awareness and total account management from Hong Kongmarket for our brands globally

Provide feedback to RVP Global Sales HSF Greater Chinaand our hotels on market conditions, forecasts and recommendations

Others

  • Create and sustain a work environment that focus on fair and equitable treatment and associate satisfaction to enable business success.
  • Develop a trusting and respectful business partnership with each property's ownership by meeting or exceeding expectations in sales and marketing.
  • Willing to learn and to be trained to improve the professional performance and the reputation of Hyatt.
  • Report for duty punctually, wearing appropriate attire, reflecting a professional and polished image.Maintain a high standard of personal appearance and grooming at-all-times, projecting a positive and motivated attitude.
  • Respond to changes in the industry dictated by the market and the company.
  • Identify necessary training needs and assist in appropriate training programs for subordinates, taking an active interest in subordinates' development and welfare.
  • Maintain a good working relationship with all employees, as part of Hyatt International's objective of ensuring that all employees provide a courteous and professional service at-all-times to colleagues and guests.
  • Demonstrate a commitment to Hyatt core values (included in all job descriptions).
  • The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).

Qualifications
Experience

  • Written and spoken proficiency in English is a requirement for this position
  • 10+ years' experience working in hotels sales function, global sales experience is preferred especially in the Travel Agency, TMC, Meetings and Events space.
  • Strong Sales and Marketing operational experience.
  • Organizing & Administering - works collaboratively – excellent manager of 3rd party and internal resources to achieve a collective goal. Can rally resources (people, funding, support, etc.) to get things done. Monitors and manages timelines effectively.
  • Priority Setting - Is able to work in a deadline and performance oriented environment.
  • Interpersonal Savvy – relates well to all kinds of people up, down, laterally, inside and outside the organization; builds appropriate rapport, builds constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations.
  • Drives for Results – has good balance of process and outcomes focus.
  • Self-starter/Independent – comfortable to work independently; self-starter.

Education

  • Degree required preferably in Hotel Management, Business Administration, Marketing and / or Revenue

Computer Skills Needed to Perform this Job

  • Microsoft Office Suite
  • Project management software
  • Cvent Transient or equivalent systems
  • Knowledge of CRS, e.g. Delphi or equivalent

Additional Comments And Requirements

  • Ability to travel extensively
  • Hands on approach
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Director, Global Sales

$200000 - $250000 Y Plaza Premium Group

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Come Join our Community Today

Together, We Make Travel Better

What you'll be doing:

The Director, Global Sales will lead the global sales function, driving strategic initiatives to expand market reach, optimize partnerships, and enhance revenue performance across all regions. This role is responsible for aligning sales efforts with marketing, business development, and operational goals, while providing leadership and direction to regional teams.

Sales Strategy & Execution

  • Develop and implement a comprehensive global sales strategy aligned with PPG's business objectives.
  • Lead efforts to expand PPG's market share in key regions and identify new business opportunities.
  • Monitor global market trends, customer needs, and competitor activities to adjust sales strategies as necessary.
  • Establish revenue targets, sales forecasts, and performance benchmarks for the global sales team.

Business Development

  • Build and maintain relationships with key partners, clients, and stakeholders to drive new business opportunities.
  • Lead contract negotiations, partnership agreements, and other commercial discussions with strategic partners.
  • Identify untapped markets and develop strategies to penetrate those markets effectively.

Team Leadership & Collaboration

  • Lead, mentor, and inspire the global sales team to achieve and exceed revenue targets.
  • Foster a culture of high performance, accountability, and collaboration within the sales team.
  • Work closely with Marketing, Business Development, Operations, and other departments to ensure alignment of sales strategies with overall business goals.

Financial Performance & Reporting

  • Monitor and report on global sales performance, including revenue, profitability, and customer acquisition metrics.
  • Provide detailed sales forecasts, pipeline reports, and market insights to senior management.
  • Analyze sales data and financial performance to identify areas for improvement and implement corrective actions as needed.

Customer Relationship Management (CRM)

  • Oversee the use of CRM tools to manage client relationships, track sales activities, and analyze customer data.
  • Ensure consistent and effective communication with clients to maintain high levels of satisfaction and retention.

About you:

  • Bachelor's degree in Business Administration, Sales, Marketing, or a related field (MBA preferred).
  • Minimum 10-15 years of experience in global sales leadership roles, preferably in
    hospitality, travel, or aviation industries
    .
  • Proven track record of achieving and exceeding sales targets in a global environment.
  • Experience managing large-scale sales operations and leading multicultural teams.
  • Strong understanding of global sales strategies, business development, and market expansion.
  • Exceptional leadership and team management skills, with the ability to inspire and motivate a high-performing team.
  • Excellent negotiation, communication, and presentation skills to engage with senior stakeholders and clients.
  • Analytical mindset with the ability to interpret data, identify trends, and make informed business decisions.
  • Proficiency in CRM platforms and sales performance management tools.
  • Experience managing relationships with key partners, such as airports, airlines, and corporate clients, is highly desirable.
  • Strong business acumen with the ability to develop and execute strategic plans.
  • Flexibility to travel internationally as required.
  • Cultural sensitivity and the ability to adapt to diverse business environments.
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Director of Sales

$120000 - $240000 Y Sheraton Hotels & Resorts

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Job Description

Additional Information
Job Number

Job Category
Sales & Marketing

Location
Sheraton Hong Kong Hotel & Towers, 20 Nathan Road, Hong Kong, Hong Kong, China, 0VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Management

Job Summary
Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

CANDIDATE PROFILE
Education And Experience

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

OR

  • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES
Supporting Developing & Executing Sales Strategies

  • Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
  • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
  • Assists with the development and implementation of promotions, both internal and external.

Maximizing Revenue

  • Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
  • Recommends booking goals for sales team members.

Managing Sales Activities

  • Monitors all day to day activities of direct reports.
  • Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
  • Participates in sales calls with members of sales team to acquire new business and/or close on business.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

  • Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals.
  • Assists Revenue Management with completing accurate six period projections.
  • Reviews sales and catering guest satisfaction results to identify areas of improvement.

Ensuring Exceptional Customer Service

  • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
  • Empowers employees to provide excellent customer service.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
  • Executes and supports the company's Customer Service Standards and property's Brand Standards.
  • Participates in and practices daily service basics of the brand.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
  • Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships

  • Develops and manages relationships with key stakeholders, both internal and external.
  • Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
  • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
  • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.

Managing and Conducting Human Resource Activities

  • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
  • Utilizes all available on the job training tools for employees.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

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  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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