7 Ecommerce Operations jobs in Hong Kong

Job Description

As the Digital Commerce & Strategy Manager, you will lead our new team, driving the e-commerce strategy and overseeing all online sales initiatives for Supergo's portfolio of brands. This pivotal role is responsible for setting performance goals, ensuring a seamless O2O customer experience, and ultimately, growing our digital revenue streams.

What You'll Be Doing

• Develop and implement a comprehensive e-commerce strategy, establishing sales targets and performance KPIs for our online stores.
• Act as the primary liaison between the digital commerce team and internal departments, including Brand Management and Retail Sales & Operations, to align on promotions and new product launches.
• Oversee all digital marketing efforts, including SEO, paid ads, and social media campaigns, to drive traffic and customer acquisition.
• Analyze e-commerce performance metrics, and create detailed reports to inform data-driven strategic decisions.
• Manage the team's budget, ensuring a strong return on investment (ROI) across all digital channels.
• Lead and mentor the e-commerce operations and digital marketing specialists, fostering a collaborative and high-performing team.

What We're Looking For

• Proven track record of driving significant online sales growth and managing e-commerce platforms.
• Experience with e-commerce platforms like Shopline, Shopify, and HKTVmall is highly desirable.
• Exceptional leadership, communication, and analytical skills.
• Familiarity with O2O retail concepts and a passion for creating seamless customer experiences.
• Proficiency in English and Cantonese; knowledge of Mandarin is a plus.

What we offer

We offer competitive remuneration, opportunities for career progression, and a supportive team environment. Our employees enjoy benefits including comprehensive medical coverage, staff discount, and ongoing training and development programs.

Responsibilities:

• Strategic Long-Range (LRP) & Monthly Planning:Own the Digital LRP and monthly forecasting process, partnering with markets to build accurate, consistent, and standardized plans.

• Lead the APAC Digital LRP process, ensuring adoption of standardized tools, timelines, and methodologies.

• Consolidate market submissions into a cohesive regional view for senior leadership (Digital, MD, CFO).
• Manage the monthly reforecasting cycle across all APAC markets, ensuring accuracy and cross-functional alignment.
• Partner with local eCommerce and Finance teams to integrate forecasts into business reviews and systems.
• Ensure clear & consistent digital commerce reporting across APAC and compliance with global reporting standards.

• Support global reporting & planning initiatives (e.g., Global Digital Dashboard), ensuring APAC inputs are timely, accurate, and aligned.

• DTC Acceleration:Define the commercial ambition and strategic role of Ralph Lauren's DTC Webstore and App across APAC markets.

• Shape and align the strategic priorities for brands, categories, and experiences within our owned digital channels.

• Define key brand moments and growth drivers for digital DTC commerce in partnership with Merchandising, Brand, Media and Digital teams to ensure a consistent DTC strategy that delivers customer and commercial value.

• Integrate DTC initiatives into market-level and regional Long-Range Plans.

• Full Funnel Growth Operating Model:Establish and embed an operating model across APAC that enables markets to plan and execute against key brand moments with clarity, focus, and measurable impact.

• Own and manage the APAC full-funnel campaign calendar, ensuring prioritization of key brand moments and a clear focus across markets.

• Design and implement an end-to-end operating model that brings together all key stakeholders (media, merchandising, marketing, site) to execute campaigns with consistency and operational rigor.
• Align planning processes and performance KPIs across functions and markets to ensure accountability and transparency.
• Champion a test-and-learn culture, supporting in-season agility and structured post-campaign reviews to capture learnings and continuously improve execution.
• Facilitate global knowledge sharing by applying learnings from global teams, while contributing APAC insights back into global frameworks.

Requirement:

• 6–8 years' experience in digital planning, ecommerce, or digital strategy, ideally within a regional or matrixed organization.
• Experience in Strategic Planning or Business Planning & Forecasting, ideally within Ecommerce.
• Proven experience aligning marketing, media, merchandising, and content into a cohesive digital execution plan across the full customer funnel.
• Demonstrated ability to foster a test-and-learn culture and drive iterative improvements across digital journeys and content execution.
• Highly collaborative with excellent communication and stakeholder management skills.
• Analytical, commercially minded, and data-driven in approach to prioritization.
• Passionate about brand storytelling and delivering premium digital experiences at scale.

Responsibilities:

• Supervise daily logistics activities across key stages (Leg 1, Leg 2, and Leg 3) to ensure efficiency and compliance with SLAs outlined in contracts with key accounts.
• Promptly address operational issues arising from both local and overseas hubs to minimize disruptions.
• Provide proactive, actionable recommendations for enhancing processes and achieving operational excellence.
• Represent the company and its brand with customers, conducting regular review meetings to build strong relationships founded on quality service and sustainable operations
• Maintain robust communication channels with key accounts and vendors.
• Leverage data analytics to inform decision-making and pinpoint areas for enhancing operations and supply chain efficiency.
• Monitor financial performance and manage data exchanges related to billing and service penalties
• Assist with billing reports and project implementation for key accounts.
• Ensure seamless integration and transition of new projects into existing operations.
• Demonstrate high levels of responsibility and professionalism.
• Proactively take on additional responsibilities and maintain a positive attitude under pressure.

Requirements:

• Bachelor's degree or higher in Supply Chain, Logistics, Transportation Management, Business Analytics, or related field.
• 5-8 years of relevant experience, preferably in e-commerce logistics, with a proven track record in operations management across core stages (Leg 1, Leg 2, and Leg 3).
• Strong knowledge of e-commerce logistics, freight forwarding, and courier business.
• Excellent numerical, analytical, communication, and interpersonal skills.
• Fluent in English, Mandarin, and Cantonese.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, PowerBI).
• Ability to multitask, meet deadlines, and work independently under pressure.
• Immediate availability preferred.

*Feel free to send your resume to WhatsApp Raymond for further action.*

Bimbo Concept is a unique family-oriented store in Hong Kong that combines the joy of shopping with a vibrant playroom experience. We specialize in offering a curated selection of high-quality and lifestyle products designed for families, creating a welcoming environment where parents and children can enjoy their time together. Our store not only provides delicious treats but also serves as a community hub where families can connect, play, and explore. At Bimbo Concept, we are dedicated to fostering creativity, engagement, and memorable experiences for our customers. We are seeking passionate individuals to join our team, who share our commitment to quality and family values as we continue to grow.

Responsibilities

• Responsible for daily operations including order fulfillment, product listing, product information and promotion updates, inventory replenishment for e-shops and marketplace
• Prepare E-marketing collateral such as EDM, website banner, social media graphic etc
• Work closely with internal parties and external parties e.g marketing agencies for the assets design according to monthly plan and ensure proper execution of the layout and related digital assets
• Set up processes to improve our e-commerce operations if necessary
• Support to develop the social media presence in China with our digital marketing agency

Requirements

• 3 years or above relevant experience
• Experience in E-com or Retail Merchandising
• Able to work independently, under pressure and to work on multiple projects with tight schedule.
• Strong entrepreneur mindset.
• Excellent command of both written and spoken English and Chinese
• Immediate availability would be an advantage.
• Knowledge of online platform & marketplace operations such as product listing, content maintenance, advertisement placement such as Meta / FB Ads, Google Ads, SEO.
• Good knowledge of WC/LRB is a plus
• UI/UX design is a plus

Benefits:

• 5-day work week
• Medical insurance coverage
• Public Holiday
• 12 days paid Annual Leave
• Birthday Leave
• Staff purchase discount

Overview

Base pay range: $170,000.00/yr - $190,000.00/yr.

Additional compensation types: RSUs and Stock options.

Role: Manager, Category Management. Location: (SG / MY / ID). Reports to: Head of Category Management.

About the Role: We are looking for a Manager, Category Management to drive category selection, assortment strategy, product sourcing, and supplier management across regional markets.

• Category Strategy & Execution
• Develop both short-term (quarterly) and long-term (annual) plans for the assigned category, aligned with overall business priorities and customer needs.
• Monitor market trends, competitor strategies, and consumer insights to refine category positioning and maintain competitiveness.
• Set clear KPIs for category performance (GMV, contribution margin, fill rates, supplier participation) and take corrective actions when needed.
• Define pricing and promotion frameworks in coordination with Strategy & Growth to drive both top-line and profitability.
• Lead category reviews with internal stakeholders (supply chain, marketing, product, finance) to align on opportunities and risks.
• Partner with Group Category Management to leverage regional supplier agreements and translate them into local execution.
• Identify and incubate new sub-categories or niche opportunities to broaden assortment and capture emerging demand (e.g., specialty diets in Pets, organic products in FMCG).
• Build and maintain strong relationships with local and regional suppliers.
• Negotiate pricing, promotions, and service-level agreements to maximize category profitability.
• Build a balanced assortment strategy that ensures availability of staples, introduces innovation (new brands/products), and differentiates our platform with exclusives.
• Apply data-driven assortment planning: analyze customer behavior, sales velocity, and basket composition to decide which SKUs to expand, reduce, or rotate.
• Ensure local relevance: adapt assortment to reflect cultural preferences, festive seasons, and country-specific regulations (e.g., Pharma or M&B categories).
• Work with suppliers and marketing to design joint business plans, including seasonal campaigns, bundles, and new product launches.
• Optimize online merchandising by improving product content (images, descriptions), shelf sequencing, and search visibility.
• Partner with the Loyalty/Ads specialist to create category-led campaigns (e.g., repeat purchase programs, category sponsorships).
• Continuously monitor stock health (slow movers, overstock) and partner with operations on clearance or alternative strategies.
• Cross-Functional Collaboration
• Work closely with supply chain teams to ensure supply availability and fulfillment efficiency.
• Collaborate with product and tech teams to enhance customer discovery and ordering experience.

• 5 to 8+ years of experience in category management, merchandising, or procurement (in eCommerce, retail, or FMCG).
• Strong eCommerce background, with understanding of key levers such as assortment planning, pricing & promotions, supplier funding, and retail media monetization.
• Strong negotiation skills and proven track record in managing suppliers.
• Strong analytical mindset, with experience applying AI-driven insights and tools to category strategy and operations.
• Strong business acumen and P&L management experience.
• Ability to work cross-functionally in a fast-paced, high-growth environment.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Marketing and Sales
• Industries: Human Resources Services

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Base pay range: $170,000.00/yr - $190,000.00/yr.

Additional compensation types: RSUs and Stock options.

Role: Manager, Category Management. Location: (SG / MY / ID). Reports to: Head of Category Management.

About the Role: We are looking for a Manager, Category Management to drive category selection, assortment strategy, product sourcing, and supplier management across regional markets.

• Category Strategy & Execution
• Develop both short-term (quarterly) and long-term (annual) plans for the assigned category, aligned with overall business priorities and customer needs.
• Monitor market trends, competitor strategies, and consumer insights to refine category positioning and maintain competitiveness.
• Set clear KPIs for category performance (GMV, contribution margin, fill rates, supplier participation) and take corrective actions when needed.
• Define pricing and promotion frameworks in coordination with Strategy & Growth to drive both top-line and profitability.
• Lead category reviews with internal stakeholders (supply chain, marketing, product, finance) to align on opportunities and risks.
• Partner with Group Category Management to leverage regional supplier agreements and translate them into local execution.
• Identify and incubate new sub-categories or niche opportunities to broaden assortment and capture emerging demand (e.g., specialty diets in Pets, organic products in FMCG).
• Build and maintain strong relationships with local and regional suppliers.
• Negotiate pricing, promotions, and service-level agreements to maximize category profitability.
• Build a balanced assortment strategy that ensures availability of staples, introduces innovation (new brands/products), and differentiates our platform with exclusives.
• Apply data-driven assortment planning: analyze customer behavior, sales velocity, and basket composition to decide which SKUs to expand, reduce, or rotate.
• Ensure local relevance: adapt assortment to reflect cultural preferences, festive seasons, and country-specific regulations (e.g., Pharma or M&B categories).
• Work with suppliers and marketing to design joint business plans, including seasonal campaigns, bundles, and new product launches.
• Optimize online merchandising by improving product content (images, descriptions), shelf sequencing, and search visibility.
• Partner with the Loyalty/Ads specialist to create category-led campaigns (e.g., repeat purchase programs, category sponsorships).
• Continuously monitor stock health (slow movers, overstock) and partner with operations on clearance or alternative strategies.
• Cross-Functional Collaboration
• Work closely with supply chain teams to ensure supply availability and fulfillment efficiency.
• Collaborate with product and tech teams to enhance customer discovery and ordering experience.

• 5 to 8+ years of experience in category management, merchandising, or procurement (in eCommerce, retail, or FMCG).
• Strong eCommerce background, with understanding of key levers such as assortment planning, pricing & promotions, supplier funding, and retail media monetization.
• Strong negotiation skills and proven track record in managing suppliers.
• Strong analytical mindset, with experience applying AI-driven insights and tools to category strategy and operations.
• Strong business acumen and P&L management experience.
• Ability to work cross-functionally in a fast-paced, high-growth environment.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Marketing and Sales
• Industries: Human Resources Services

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.