30 Employee Onboarding jobs in Hong Kong

Join to apply for the Onboarding Specialist - APAC role at Wordly

Join to apply for the Onboarding Specialist - APAC role at Wordly

Join Wordly's fast growing global team!
Worldly is seeking an

• We are an energetic and dynamic startup growing fast in a hot market.
• We have a passion for innovating and solving hard problems that affect thousands of users and organizations worldwide.
• We deeply care about system performance and happy customers.
• We are a team of industry veterans and senior tech pros who prioritize performance and ease of use over anything else.
• We embrace remote work and a great work-life balance.
  

• We are an energetic and dynamic startup growing fast in a hot market.
• We have a passion for innovating and solving hard problems that affect thousands of users and organizations worldwide.
• We deeply care about system performance and happy customers.
• We are a team of industry veterans and senior tech pros who prioritize performance and ease of use over anything else.
• We embrace remote work and a great work-life balance.
  

• You have natural story-telling abilities and an intent to always be clear and concise in your communication
• You can easily explain technical concepts to a non-technical audience
• You’re passionate about languages and accessibility
• You’re extra passionate about events and event technology (#EventProf to the front of the line!)
• You keep a pulse on coaching trends and act as the voice of the customer to inform our product and marketing, design teams
• Strong English skills both written and verbal are critical to success. Internally, English is our designated language for team communication and our customers primarily communicate with us in English too. (Preference will be given to candidates who also speak Spanish).
• We work remotely. You can be located in the APAC region or the North American West Coast (Pacific Time Zone). If you are located in North America, working hours will be adjusted to reflect APAC business hours.
• You are someone with a high level of enthusiasm, curiosity, initiative, commitment, and professionalism.
• You are someone with a strong work ethic.
• You have experience presenting to groups of customers virtually
• You are someone who thrives in a fast-paced and changing environment
• You have some experience in customer service, onboarding, integration of software or equivalent experience.
• You know your way around a CRM
  

• Serve as the customer’s main point of contact through their initial onboarding. You’ll deeply understand their business and technical needs.
• Own the onboarding process, working with clients and partnering with our internal teams to ensure a successful client onboarding timeline.
• Lead Onboarding kick-offs, training workshops, escalation calls, and ad-hoc meetings as required.
• Train customers in their use of the platform by leading coaching sessions, and answering questions via video and e-mail
• Provide technical and consultative support to our customers
• Guide customers on best practices when using Wordly
• Assist the Customer Success Team with workflows and data for accurate tracking and reporting to different stakeholders.
• Act as an advocate on behalf of the customer and as an expert, offering in-depth and first-hand understanding of their experience and product needs
• Develop, improve, and innovate the onboarding playbook
  

• Answering emails and chats for some of our customers
• Investigation and troubleshooting of situations from customers
• Answering our 24/7 emergency line on a rotating basis
  

• Seniority level Entry level

• Employment type Full-time

• Job function Human Resources
• Industries Translation and Localization

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1. Monitor the entire client onboarding procedure with good awareness of the KYC, legal, credit and compliance requirements, validate account opening work flow and ensure quality of the process is within the efficiency standards;

2. Handle various client checks including KYC, AML, and World Check in coordination with the Compliance and Control team; review and resolve name screening alerts generation of new clients from World-Check; Perform on-going due diligence on existing clients;

3. Provide assistance to standardize and optimize the account opening and account maintenance processes, work closely with other related teams to improve the account management automation projects;

4. Assist with ad hoc projects and client support works when required.

Requirements:

1. Bachelor’s degree or above in Business or related discipline;

2. Qualified with a Type 1 license under the SFC is preferred;

3. 1-3 years of relevant experience in within brokerage or financial services；

4. Prior working experience relating to client onboarding, customer service, operation or data management;

5. Strong interpersonal and communication skills, self-motivated, responsible and fast paced work under pressure and meet tight deadlines;

6. Good command of English and Chinese, must be able to read and written Chinese;

7. KYC/ AML experience is an advantage.

Disclaimer:

CICC is committed to fostering an environment of equity and diversity. We recognize the importance of fair treatment in all aspects of our business, from recruitment and hiring to professional development and advancement.

CICC aims to build an inclusive workplace that values the diverse backgrounds, ideas, and cultures of our employees. We strive to create an environment where every employee feels heard, supported, and empowered to contribute to the company's growth and success. By leveraging our collective strengths, we aim to drive innovation and achieve excellence in the industry.

It is CICC’s responsibility to provide equal employment opportunities to all prospective employees, regardless of race, ethnicity, gender, age, disability, or any other characteristics protected by law.

The preceding job description has been designed to indicate the general nature and level of the work to be performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Investment Banking, Financial Services, and Investment Management

Referrals increase your chances of interviewing at CICC by 2x

Get notified about new Customer Service Specialist jobs in Hong Kong, Hong Kong SAR .

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1 month ago Be among the first 25 applicants

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About Us

Tridge is dedicated to solving complex global challenges by attracting top talents and making a positive impact on the agricultural industry worldwide.

We seek individuals with high ideals who are motivated by solving systemic problems such as information asymmetry, market inequality, income inequality, and agency issues through innovative and sustainable solutions.

Our team values focus, ownership, responsibility, and a drive to achieve goals, fostering a collaborative environment where passion and motivation thrive.

About The Pay & Exchange Team

This team manages TridgePay, a digital escrow and payment solution for B2B trade, emphasizing agility, high ownership, and exceptional service.

Responsibilities:

• KYC: Handle KYC processes during account opening and reviews, conduct screenings, meet deadlines, escalate high-risk cases, and support ad hoc projects.
• Customer Coverage: Communicate with clients for additional documentation, answer inquiries related to compliance and products, and direct clients to relevant stakeholders.

Minimum Requirements:

• At least 1 year of experience in banking, compliance, KYC/CDD, legal, finance, or related fields.
• Bachelor's degree in Law, Accounting, Business, or related disciplines.
• Certifications like CAMS, ICA, or AAMLP are preferred.
• Excellent English communication skills; additional languages are a plus.

Additional Skills:

• Proactive, ownership-driven, ethical, analytical, and research-oriented.
• Aligned with Tridge’s vision and eager to grow through new challenges.

Employment Type: 1-year contract, renewable based on performance.

Working Hours: Mon-Fri, 9 am - 6 pm, office-based.

Core Values:

• Care, Discipline, and Intensity to achieve goals and overcome obstacles.

The Interview Process:

• Application review, interviews with global recruiter and team/department lead, and offer call. Variations may occur.

If you are a self-starter passionate about making a difference and share our values, we encourage you to apply and join our team.

Get AI-powered advice on this job and more exclusive features.

1. Monitor the entire client onboarding procedure with good awareness of the KYC, legal, credit and compliance requirements, validate account opening work flow and ensure quality of the process is within the efficiency standards;

2. Handle various client checks including KYC, AML, and World Check in coordination with the Compliance and Control team; review and resolve name screening alerts generation of new clients from World-Check; Perform on-going due diligence on existing clients;

3. Provide assistance to standardize and optimize the account opening and account maintenance processes, work closely with other related teams to improve the account management automation projects;

4. Assist with ad hoc projects and client support works when required.

Requirements:

1. Bachelor’s degree or above in Business or related discipline;

2. Qualified with a Type 1 license under the SFC is preferred;

3. 1-3 years of relevant experience in within brokerage or financial services；

4. Prior working experience relating to client onboarding, customer service, operation or data management;

5. Strong interpersonal and communication skills, self-motivated, responsible and fast paced work under pressure and meet tight deadlines;

6. Good command of English and Chinese, must be able to read and written Chinese;

7. KYC/ AML experience is an advantage.

Disclaimer:

CICC is committed to fostering an environment of equity and diversity. We recognize the importance of fair treatment in all aspects of our business, from recruitment and hiring to professional development and advancement.

CICC aims to build an inclusive workplace that values the diverse backgrounds, ideas, and cultures of our employees. We strive to create an environment where every employee feels heard, supported, and empowered to contribute to the company's growth and success. By leveraging our collective strengths, we aim to drive innovation and achieve excellence in the industry.

It is CICC’s responsibility to provide equal employment opportunities to all prospective employees, regardless of race, ethnicity, gender, age, disability, or any other characteristics protected by law.

The preceding job description has been designed to indicate the general nature and level of the work to be performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Investment Banking, Financial Services, and Investment Management

Referrals increase your chances of interviewing at CICC by 2x

Get notified about new Customer Service Specialist jobs in Hong Kong, Hong Kong SAR .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

1 month ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

About Us

Tridge is dedicated to solving complex global challenges by attracting top talents and making a positive impact on the agricultural industry worldwide.

We seek individuals with high ideals who are motivated by solving systemic problems such as information asymmetry, market inequality, income inequality, and agency issues through innovative and sustainable solutions.

Our team values focus, ownership, responsibility, and a drive to achieve goals, fostering a collaborative environment where passion and motivation thrive.

About The Pay & Exchange Team

This team manages TridgePay, a digital escrow and payment solution for B2B trade, emphasizing agility, high ownership, and exceptional service.

Responsibilities:

• KYC: Handle KYC processes during account opening and reviews, conduct screenings, meet deadlines, escalate high-risk cases, and support ad hoc projects.
• Customer Coverage: Communicate with clients for additional documentation, answer inquiries related to compliance and products, and direct clients to relevant stakeholders.

Minimum Requirements:

• At least 1 year of experience in banking, compliance, KYC/CDD, legal, finance, or related fields.
• Bachelor's degree in Law, Accounting, Business, or related disciplines.
• Certifications like CAMS, ICA, or AAMLP are preferred.
• Excellent English communication skills; additional languages are a plus.

Additional Skills:

• Proactive, ownership-driven, ethical, analytical, and research-oriented.
• Aligned with Tridge’s vision and eager to grow through new challenges.

Employment Type: 1-year contract, renewable based on performance.

Working Hours: Mon-Fri, 9 am - 6 pm, office-based.

Core Values:

• Care, Discipline, and Intensity to achieve goals and overcome obstacles.

The Interview Process:

• Application review, interviews with global recruiter and team/department lead, and offer call. Variations may occur.

If you are a self-starter passionate about making a difference and share our values, we encourage you to apply and join our team.

Join to apply for the Onboarding & KYC Case Specialist role at UBS

Join to apply for the Onboarding & KYC Case Specialist role at UBS

Job Reference #
319491BR

Job Type
Full Time

Your role
Are you incredibly organized with an eye for detail? Do you have a high client service orientation and a high risk awareness? Do you like working with colleagues across the organization and are you good with stakeholder management? We're looking for someone like that to:

• act as an Onboarding & KYC Advisor to client advisor on onboarding and Periodic KYC Review (PKR) cases across the WM. Explain KYC requirements and support client advisor through the onboarding/account opening and PKR processes
• handle case preparation by preparing documents s relevant for onboarding and reviewing external client forms to ensure document quality control
• responsible for timely reply on client advisor queries. Facilitate exceptional handling on risk-based approach, and coordinate with Business and Financial Crime / Compliance for signoff
• perform background check screening on the client, create client profile with client advisor, and gather corroboration evidence material. Support client advisor to ensure regulatory compliance of submitted materials from client and client advisor
• handle Periodic KYC Review (PKR) case review from start to end, including client profile updates after consulting with client advisor. Further, perform KYC profile checking activities linked to client onboarding requests and ensure client KYC information consistency with PKR Quality Checks
• support client advisor on non-KYC aspects of PKR (i.e. file conversion for archival, raise additional name search request to middle office, escalate for Due Diligence Officer (DDO) review, PKR case manager management…)
• think flexibly to propose new ideas and contribute to continuous improvement of processes and services
  
  

• 2 to 6 years of experience in Wealth management Periodic KYC Review and/or Onboarding
• proven experience in client service (ideally in banking). Highly proactive and diligent in follow up and follow through. Client focused, organized at bundling of requests and sensible on turnaround time
• good communication and presentation skills and ability to communicate to various levels of the organization
• broad understanding of KYC/AML and have a general sense of risk awareness together with a structured and logical approach to analysis and problem-solving. Risk conscious with emphasis on sensitive data sharing
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function General Business and Administrative
• Industries Banking, Financial Services, and Investment Banking

Referrals increase your chances of interviewing at UBS by 2x

Get notified about new Case Specialist jobs in Hong Kong, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 1 year ago

Wan Chai District, Hong Kong SAR 1 day ago

Central & Western District, Hong Kong SAR 9 months ago

Central & Western District, Hong Kong SAR 9 months ago

Central & Western District, Hong Kong SAR 9 months ago

Central & Western District, Hong Kong SAR 4 days ago

Central & Western District, Hong Kong SAR 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Onboarding & KYC Case Specialist role at UBS

Join to apply for the Onboarding & KYC Case Specialist role at UBS

Job Reference #
319491BR
Job Type
Full Time
Your role
Are you incredibly organized with an eye for detail? Do you have a high client service orientation and a high risk awareness? Do you like working with colleagues across the organization and are you good with stakeholder management? We're looking for someone like that to:

• act as an Onboarding & KYC Advisor to client advisor on onboarding and Periodic KYC Review (PKR) cases across the WM. Explain KYC requirements and support client advisor through the onboarding/account opening and PKR processes
• handle case preparation by preparing documents s relevant for onboarding and reviewing external client forms to ensure document quality control
• responsible for timely reply on client advisor queries. Facilitate exceptional handling on risk-based approach, and coordinate with Business and Financial Crime / Compliance for signoff
• perform background check screening on the client, create client profile with client advisor, and gather corroboration evidence material. Support client advisor to ensure regulatory compliance of submitted materials from client and client advisor
• handle Periodic KYC Review (PKR) case review from start to end, including client profile updates after consulting with client advisor. Further, perform KYC profile checking activities linked to client onboarding requests and ensure client KYC information consistency with PKR Quality Checks
• support client advisor on non-KYC aspects of PKR (i.e. file conversion for archival, raise additional name search request to middle office, escalate for Due Diligence Officer (DDO) review, PKR case manager management…)
• think flexibly to propose new ideas and contribute to continuous improvement of processes and services
  

• 2 to 6 years of experience in Wealth management Periodic KYC Review and/or Onboarding
• proven experience in client service (ideally in banking). Highly proactive and diligent in follow up and follow through. Client focused, organized at bundling of requests and sensible on turnaround time
• good communication and presentation skills and ability to communicate to various levels of the organization
• broad understanding of KYC/AML and have a general sense of risk awareness together with a structured and logical approach to analysis and problem-solving. Risk conscious with emphasis on sensitive data sharing
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function General Business and Administrative
• Industries Banking, Financial Services, and Investment Banking

Referrals increase your chances of interviewing at UBS by 2x

Get notified about new Case Specialist jobs in Hong Kong, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 1 year ago

Wan Chai District, Hong Kong SAR 1 day ago

Central & Western District, Hong Kong SAR 9 months ago

Central & Western District, Hong Kong SAR 9 months ago

Central & Western District, Hong Kong SAR 9 months ago

Central & Western District, Hong Kong SAR 4 days ago

Central & Western District, Hong Kong SAR 1 week ago

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As OSL expands at the forefront of the digital asset revolution, we need Chinese & English -speaking KYC Specialists with deep crypto, securities, exchanges or fintech experience to onboard clients globally while ensuring strict compliance.

Requirement Retail Client Vetting (KYC Only)

• Conduct lightning-fast but thorough KYC for retail traders by:
• Verifying individual identities (passports, biometric checks, liveness tests)
• Tracing crypto/fiat transaction histories for source of funds (e.g., exchange withdrawals, bank transfers)
• Screening for PEPs/sanctions using Chainalysis or Elliptic

High-Volume Retail KYC Mastery

• Process 100+ individual onboarding cases weekly with 99% accuracy, including:
• ID verification (passport, driver’s license, biometric checks)
• Proof of address (utility bills, bank statements)
• Source of funds (exchange transaction history, fiat deposit trails)
• Audit retail trader profiles for red flags (e.g., mismatched IP/country, VPN use)

Requirements:

• 3+ years of retail KYC experience in crypto exchanges, fintech, or trading platforms (institutional experience is a bonus but not required)
• Strong grasp of retail-focused regulations: AML/CTF (e.g., HKMA, FCA Consumer Duty)
• Hands-on with digital onboarding tools: Video KYC (e.g., Sumsub, Jumio)
• Professional fluency in Mandarin/Cantonese and English (verbal + written) – You’ll directly handle Chinese-speaking clients and regulators

About OSL

As a subsidiary of the publicly listed OSL Group (HKEX: 863.HK), OSL Digital Securities is Hong Kong’s first and most established SFC-licensed and insured digital asset platform. Operating since 2018, the platform provides institutional-grade digital asset services to corporations, financial institutions, professional and retail investors.

OSL Core Values:

Be customer-centered

Be a high-performing team

Be relentlessly innovative

Be an owner

Be geared toward action

• Seniority level Associate

• Employment type Full-time

• Job function Legal, General Business, and Finance
• Industries Securities and Commodity Exchanges, Legal Services, and Financial Services

Referrals increase your chances of interviewing at OSL by 2x

Central & Western District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 5 days ago

Wan Chai District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 3 weeks ago

Central & Western District, Hong Kong SAR 9 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Get AI-powered advice on this job and more exclusive features.

As OSL expands at the forefront of the digital asset revolution, we need Chinese & English -speaking KYC Specialists with deep crypto, securities, exchanges or fintech experience to onboard clients globally while ensuring strict compliance.

Requirement Retail Client Vetting (KYC Only)

• Conduct lightning-fast but thorough KYC for retail traders by:
• Verifying individual identities (passports, biometric checks, liveness tests)
• Tracing crypto/fiat transaction histories for source of funds (e.g., exchange withdrawals, bank transfers)
• Screening for PEPs/sanctions using Chainalysis or Elliptic

High-Volume Retail KYC Mastery

• Process 100+ individual onboarding cases weekly with 99% accuracy, including:
• ID verification (passport, driver’s license, biometric checks)
• Proof of address (utility bills, bank statements)
• Source of funds (exchange transaction history, fiat deposit trails)
• Audit retail trader profiles for red flags (e.g., mismatched IP/country, VPN use)

Requirements:

• 3+ years of retail KYC experience in crypto exchanges, fintech, or trading platforms (institutional experience is a bonus but not required)
• Strong grasp of retail-focused regulations: AML/CTF (e.g., HKMA, FCA Consumer Duty)
• Hands-on with digital onboarding tools: Video KYC (e.g., Sumsub, Jumio)
• Professional fluency in Mandarin/Cantonese and English (verbal + written) – You’ll directly handle Chinese-speaking clients and regulators

About OSL

As a subsidiary of the publicly listed OSL Group (HKEX: 863.HK), OSL Digital Securities is Hong Kong’s first and most established SFC-licensed and insured digital asset platform. Operating since 2018, the platform provides institutional-grade digital asset services to corporations, financial institutions, professional and retail investors.

OSL Core Values:

Be customer-centered

Be a high-performing team

Be relentlessly innovative

Be an owner

Be geared toward action

• Seniority level Associate

• Employment type Full-time

• Job function Legal, General Business, and Finance
• Industries Securities and Commodity Exchanges, Legal Services, and Financial Services

Referrals increase your chances of interviewing at OSL by 2x

Central & Western District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 5 days ago

Wan Chai District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 3 weeks ago

Central & Western District, Hong Kong SAR 9 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.