436 Employee Support jobs in Hong Kong

Join to apply for the Support Engineer APAC role at TOPPAN Security

1 day ago Be among the first 25 applicants

Join to apply for the Support Engineer APAC role at TOPPAN Security

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Direct message the job poster from TOPPAN Security

At TOPPAN Security, our mission is to shape a meaningful, technology-driven future by being a global leader in mission-critical identity and payment technologies.

We serves as the international development arm of the TOPPAN Group in the security domain founded in 1900. TOPPAN is a trusted Japanese brand renowned for its commitment to exceptional quality. Building on this legacy, we combine bold ideas, deep sector expertise, and collaborative intelligence to deliver secure, future-ready solutions.

Our culture is grounded in four core values: Agility , Ownership , Resilience , and a Sense of Fun . We move fast, lead with accountability, grow through challenges, and bring positive energy into everything we do.

Join us and be part of a global, collaborative team where trust and innovation drive everything we do.

ABOUT THE ROLE

We are looking for a motivated and skilled Support Technician/System Support Engineer to maintain and support our company's IT systems. This includes the continued maintenance and technical support of new or existing solutions for our customers. This requires to having a focus on resolving support incidents quickly and efficiently to restore service within SLAs.

Main missions:

• Support the Company's IT systems for customer solutions, including all Company's contracted software and hardware components.
• Incident Management: Resolving, eliminating, reducing client and/or user reported issues, for all components supported by the Company, including request fulfilment, updating tickets, problem management and asset management.
• Interacts with, customers and suppliers as necessary to correct issues.
• Works with other support resources, development team or deployment teams to determine root cause for system failures and monitors trends.
• Conducts trend analysis to identify and prevent potential issues.
• Lead technical Level 1 and 2 support for both the Company and 3rd party systems.
• Support the initial technical investigation for the Level 1 issues Supporting end users by ensuring the current systems are available.
• Support and liaise with the Company local partners, field engineers and other internal teams to restore and resolve impacted systems.
• Liaise with stakeholders as required, supporting investigations into incidents/problems/requests escalated to them.
• Provide professional support in line with the Service Level Agreements (SLA) ensuring contractual targets are achieved and customer satisfaction maintained within the ITIL framework.
• Pre-empt/predict and diagnose customer impacting issues.
• Investigate software and infrastructure issues for assigned projects.
• Proactively investigate the production servers and the databases.
• Able to work under minimal supervision by taking ownership of the assigned responsibilities.
• Prepare documentation for recording the root causes and resolution of incident tickets.
• Knowledge Management : Leading with the generation and maintenance of all technical system and troubleshooting documentation, such as the creation of user guides, manuals, training video, slide deck etc.
• Provide customer site visit reports, periodic reports, status updates or feedback as required.
• Ability to effectively communicate in the English and Chinese language (Optional)

ABOUT YOU

• Requires at least of 3 years' experience as at level 1 & 2 support.
• Information Technology or related Degree.
• ITIL foundation certification, or equivalent, or knowledge about the same.
• Must be legally eligible to work within Hong Kong.
• Demonstrate a flexible approach to location and working hours.
• Willingness to travel internationally as needed for system support and rollout.

What We Offer

• An opportunity to work with cutting-edge technologies and develop new skills.

• A collaborative and supportive work environment.

• Competitive compensation and benefits package.

• Opportunities for professional growth and development.

• Travel opportunities and exposure to international markets

TOPPAN is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, color, religion, national origin, veteran status, or disability.

• Seniority level Not Applicable

• Employment type Full-time

• Job function Customer Service
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at TOPPAN Security by 2x

Wan Chai District, Hong Kong SAR 4 months ago

Wan Chai District, Hong Kong SAR 3 days ago

Central & Western District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 3 weeks ago

Central & Western District, Hong Kong SAR 1 day ago

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Join to apply for the IT Support role at Fullhouse World International Limited

2 days ago Be among the first 25 applicants

Join to apply for the IT Support role at Fullhouse World International Limited

Fullhouse World is a famous IP based family brand with a diverse portfolio of businesses aiming to deliver the best family experience and happiness to our customers across the regions in Hong Kong & China areas. Currently we operate a theme park attraction, themed hotel, chain of family restaurants, children amusement centers, and offer a wide range of characters-based consumer products for retail sale. Coming in this summer, we will open a talk of the town, never seen before amusement attraction in one of the prime shopping malls in Hongkong. This amusement attraction will cater mainly for families & children with its innovative interior design, and full-of-fun playing and gaming facilities plus a trendy, casual dining concept. Our attraction is meant to be a destination for a whole day of most exciting and unforgettable family entertainment experience, and creativity inspiring activities for kids.

Job Descriptions

• Handle the company’s hardware, software, and network issues and provide technical support to staff/Shop
• Installing, configuring, and troubleshooting including Wi-Fi, Ethernet network, video conferencing and Software solutions
• Basic knowledge in VPN, TCP/IP networking, Cabling
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide administrative support including paperwork, documentation, and filing
• Provide user support and On-site shop support when needed
• Tracked and managed IT assets and followed hardware and software's related warranty and maintenance
• Maintain an inventory of IT assets
• Perform any other duties as assigned
  
  

• Diploma holder or above in Computer Science, Information Technology, or related disciplines
• Minimum 2-3 years of proven experience in IT support or coordination roles
• Strong knowledge of IT systems, networks, hardware and web design
• Familiarity with software applications and troubleshooting techniques
• Good analytical, problem-solving, interpersonal and communication skills
• Good command of English, Cantonese and Mandarin (both oral and written)
• IT professional certificates are an advantage
• Immediate availability is preferred
  
  

• 5 Days Work
• Flexible Working Hour
• Discretionary Bonus
• Birthday Leave & Gift
• 14 days of Annual Leave
• Group Medical
  
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function Information Technology
• Industries Restaurants

Referrals increase your chances of interviewing at Fullhouse World International Limited by 2x

Get notified about new Information Technology Support Specialist jobs in Hong Kong SAR .

Hong Kong SAR HK$20,000.00-HK$30,000.00 2 weeks ago

Wan Chai District, Hong Kong SAR 8 hours ago

Central & Western District, Hong Kong SAR 4 days ago

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Join to apply for the Sales Support role at cargo-partner .

Get AI-powered advice on this job and more exclusive features.

• Follow up with customer inquiries and assist sales in preparing quotations;
• Handle daily shipment bookings and shipment coordination;
• Provide sales administration support;
• Check all related costs from responsible parties, e.g., local or overseas offices/agents;
• Work closely with operations & customer service teams;
• Prepare necessary documents for customers to apply/renew credit limits;
• Prepare customer-related reports;
• Create jobs & issue invoices for triangle business;
• Assist the Business Development Manager with mail correspondence;
• Understand standard operation procedures;
• Take on additional tasks as required to meet company needs.

• Higher diploma or above;
• Minimum 2-3 years relevant experience in sales/operations or indoor sales in sea and air freight forwarding;
• Familiar with worldwide markets;
• Good telephone manner;
• Proficient in English and Chinese (Putonghua), both written and spoken;
• Proficient in Microsoft Office applications;
• Immediate availability preferred.

Company Introduction: For over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service worldwide. Now part of Nippon Express Group, we are a top 5 global player, offering comprehensive air, sea, land transport, and warehousing services. We focus on information technology and supply chain optimization, empowering businesses to thrive. Join our dynamic team where innovation, creativity, and every voice are valued. Discover more about our Mission & Vision and explore endless opportunities with us. cargo-partner is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all backgrounds.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Truck Transportation

Referrals increase your chances of interviewing at cargo-partner by 2x.

Get notified about new Sales Support Specialist jobs in Hong Kong SAR .

Join to apply for the IT Support role at Fullhouse World International Limited

2 days ago Be among the first 25 applicants

Join to apply for the IT Support role at Fullhouse World International Limited

Fullhouse World is a famous IP based family brand with a diverse portfolio of businesses aiming to deliver the best family experience and happiness to our customers across the regions in Hong Kong & China areas. Currently we operate a theme park attraction, themed hotel, chain of family restaurants, children amusement centers, and offer a wide range of characters-based consumer products for retail sale. Coming in this summer, we will open a talk of the town, never seen before amusement attraction in one of the prime shopping malls in Hongkong. This amusement attraction will cater mainly for families & children with its innovative interior design, and full-of-fun playing and gaming facilities plus a trendy, casual dining concept. Our attraction is meant to be a destination for a whole day of most exciting and unforgettable family entertainment experience, and creativity inspiring activities for kids.
Job Descriptions

• Handle the company’s hardware, software, and network issues and provide technical support to staff/Shop
• Installing, configuring, and troubleshooting including Wi-Fi, Ethernet network, video conferencing and Software solutions
• Basic knowledge in VPN, TCP/IP networking, Cabling
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide administrative support including paperwork, documentation, and filing
• Provide user support and On-site shop support when needed
• Tracked and managed IT assets and followed hardware and software's related warranty and maintenance
• Maintain an inventory of IT assets
• Perform any other duties as assigned
  

• Diploma holder or above in Computer Science, Information Technology, or related disciplines
• Minimum 2-3 years of proven experience in IT support or coordination roles
• Strong knowledge of IT systems, networks, hardware and web design
• Familiarity with software applications and troubleshooting techniques
• Good analytical, problem-solving, interpersonal and communication skills
• Good command of English, Cantonese and Mandarin (both oral and written)
• IT professional certificates are an advantage
• Immediate availability is preferred
  

• 5 Days Work
• Flexible Working Hour
• Discretionary Bonus
• Birthday Leave & Gift
• 14 days of Annual Leave
• Group Medical
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function Information Technology
• Industries Restaurants

Referrals increase your chances of interviewing at Fullhouse World International Limited by 2x

Get notified about new Information Technology Support Specialist jobs in Hong Kong SAR .

Hong Kong SAR HK$20,000.00-HK$30,000.00 2 weeks ago

Wan Chai District, Hong Kong SAR 8 hours ago

Central & Western District, Hong Kong SAR 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Support Engineer APAC role at TOPPAN Security

1 day ago Be among the first 25 applicants

Join to apply for the Support Engineer APAC role at TOPPAN Security

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from TOPPAN Security

At TOPPAN Security, our mission is to shape a meaningful, technology-driven future by being a global leader in mission-critical identity and payment technologies.

We serves as the international development arm of the TOPPAN Group in the security domain founded in 1900. TOPPAN is a trusted Japanese brand renowned for its commitment to exceptional quality. Building on this legacy, we combine bold ideas, deep sector expertise, and collaborative intelligence to deliver secure, future-ready solutions.

Our culture is grounded in four core values: Agility , Ownership , Resilience , and a Sense of Fun . We move fast, lead with accountability, grow through challenges, and bring positive energy into everything we do.

Join us and be part of a global, collaborative team where trust and innovation drive everything we do.

ABOUT THE ROLE

We are looking for a motivated and skilled Support Technician/System Support Engineer to maintain and support our company's IT systems. This includes the continued maintenance and technical support of new or existing solutions for our customers. This requires to having a focus on resolving support incidents quickly and efficiently to restore service within SLAs.

Main missions:

• Support the Company's IT systems for customer solutions, including all Company's contracted software and hardware components.
• Incident Management: Resolving, eliminating, reducing client and/or user reported issues, for all components supported by the Company, including request fulfilment, updating tickets, problem management and asset management.
• Interacts with, customers and suppliers as necessary to correct issues.
• Works with other support resources, development team or deployment teams to determine root cause for system failures and monitors trends.
• Conducts trend analysis to identify and prevent potential issues.
• Lead technical Level 1 and 2 support for both the Company and 3rd party systems.
• Support the initial technical investigation for the Level 1 issues Supporting end users by ensuring the current systems are available.
• Support and liaise with the Company local partners, field engineers and other internal teams to restore and resolve impacted systems.
• Liaise with stakeholders as required, supporting investigations into incidents/problems/requests escalated to them.
• Provide professional support in line with the Service Level Agreements (SLA) ensuring contractual targets are achieved and customer satisfaction maintained within the ITIL framework.
• Pre-empt/predict and diagnose customer impacting issues.
• Investigate software and infrastructure issues for assigned projects.
• Proactively investigate the production servers and the databases.
• Able to work under minimal supervision by taking ownership of the assigned responsibilities.
• Prepare documentation for recording the root causes and resolution of incident tickets.
• Knowledge Management : Leading with the generation and maintenance of all technical system and troubleshooting documentation, such as the creation of user guides, manuals, training video, slide deck etc.
• Provide customer site visit reports, periodic reports, status updates or feedback as required.
• Ability to effectively communicate in the English and Chinese language (Optional)

ABOUT YOU

• Requires at least of 3 years' experience as at level 1 & 2 support.
• Information Technology or related Degree.
• ITIL foundation certification, or equivalent, or knowledge about the same.
• Must be legally eligible to work within Hong Kong.
• Demonstrate a flexible approach to location and working hours.
• Willingness to travel internationally as needed for system support and rollout.

What We Offer

• An opportunity to work with cutting-edge technologies and develop new skills.

• A collaborative and supportive work environment.

• Competitive compensation and benefits package.

• Opportunities for professional growth and development.

• Travel opportunities and exposure to international markets

TOPPAN is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, color, religion, national origin, veteran status, or disability.

• Seniority level Not Applicable

• Employment type Full-time

• Job function Customer Service
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at TOPPAN Security by 2x

Wan Chai District, Hong Kong SAR 4 months ago

Wan Chai District, Hong Kong SAR 3 days ago

Central & Western District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 3 weeks ago

Central & Western District, Hong Kong SAR 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join us to apply for the Senior Human Resources Officer (HR Operation & System Support) role at Hong Kong Trade Development Council .

The Hong Kong Trade Development Council (HKTDC), the statutory organization promoting Hong Kong’s external trade, seeks a dynamic, high-caliber, and experienced professional to join our Human Resources Department.

Ref. No.: 3/03/SHRO/BO/HR/HKTDC

Major Responsibilities:

• Responsible for the daily administration of HR operations, ensuring records accuracy, policies clarity, process efficiency, and regulatory compliance.
• Act as the primary contact for staff inquiries; handle related inquiries according to policies and procedures.
• Participate actively in the digitalization of HR business processes to facilitate smooth operation of the HCM system, providing ongoing user support, troubleshooting issues, and guiding effective system use.
• Maintain organized and systematic HR business processes; assist in reviewing and identifying areas for improvement to enhance user experience and workflow efficiency.
• Support the HCM Administrator in overseeing system functions, acting as a coordinator among HR team members on system projects and operations.
• Prepare and analyze HR data, providing insights on market trends.
• Participate in other HR tasks or projects as needed.
• Provide administrative support to the Manager.

Requirements:

• University degree in Human Resources, Business Administration, or related fields.
• Minimum of 5 years of relevant HR experience.
• Experience in HRIS implementation; knowledge of latest HR technologies is a plus.
• Strong analytical, reasoning, and communication skills across different stakeholder levels.
• Service-oriented, detail-attentive, with a proactive attitude.
• Familiar with relevant labor laws.
• Proficient in spoken and written English and Chinese, including Putonghua.
• Ability to multitask and meet tight deadlines.
• Candidates with less experience may be considered for the Human Resources Officer position.

Remuneration and Benefits: Salary will be commensurate with qualifications and experience. A competitive package including annual leave, medical, and dental benefits will be offered.

Application Procedure: Please complete the application form on our website at . If you do not hear from us within EIGHT WEEKS after the closing date, your application may be unsuccessful. All personal data will be handled confidentially and destroyed six months after the recruitment process concludes.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Human Resources
• Industries: International Trade and Development

Join us to apply for the Senior Human Resources Officer (HR Operation & System Support) role at Hong Kong Trade Development Council .

The Hong Kong Trade Development Council (HKTDC), the statutory organization promoting Hong Kong’s external trade, seeks a dynamic, high-caliber, and experienced professional to join our Human Resources Department.

Ref. No.: 3/03/SHRO/BO/HR/HKTDC

Major Responsibilities:

• Responsible for the daily administration of HR operations, ensuring records accuracy, policies clarity, process efficiency, and regulatory compliance.
• Act as the primary contact for staff inquiries; handle related inquiries according to policies and procedures.
• Participate actively in the digitalization of HR business processes to facilitate smooth operation of the HCM system, providing ongoing user support, troubleshooting issues, and guiding effective system use.
• Maintain organized and systematic HR business processes; assist in reviewing and identifying areas for improvement to enhance user experience and workflow efficiency.
• Support the HCM Administrator in overseeing system functions, acting as a coordinator among HR team members on system projects and operations.
• Prepare and analyze HR data, providing insights on market trends.
• Participate in other HR tasks or projects as needed.
• Provide administrative support to the Manager.

Requirements:

• University degree in Human Resources, Business Administration, or related fields.
• Minimum of 5 years of relevant HR experience.
• Experience in HRIS implementation; knowledge of latest HR technologies is a plus.
• Strong analytical, reasoning, and communication skills across different stakeholder levels.
• Service-oriented, detail-attentive, with a proactive attitude.
• Familiar with relevant labor laws.
• Proficient in spoken and written English and Chinese, including Putonghua.
• Ability to multitask and meet tight deadlines.
• Candidates with less experience may be considered for the Human Resources Officer position.

Remuneration and Benefits: Salary will be commensurate with qualifications and experience. A competitive package including annual leave, medical, and dental benefits will be offered.

Application Procedure: Please complete the application form on our website at If you do not hear from us within EIGHT WEEKS after the closing date, your application may be unsuccessful. All personal data will be handled confidentially and destroyed six months after the recruitment process concludes.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Human Resources
• Industries: International Trade and Development

3 days ago Be among the first 25 applicants

Direct message the job poster from MIGSO-PCUBED

About the Role

This is a trade floor application support role that requires the candidate to investigate and resolve user, system & infrastructure generated issues across the Prime Services Production systems in a timely manner. You will be working closely with the regional and global teams across business, product, project management and technology teams. The candidate will also be expected to contribute to projects based on the core production management work streams such as stability programs e.g. Automation, Application Resilience etc.

Responsibilities

• Operational Excellence:
• Maintain operational stability for front office business applications by managing daily tasks and ensuring a stable environment.
• Enhance platform performance by spearheading initiatives to improve monitoring, stability, resiliency, and capacity for Prime Services systems in the APAC region.
• Continuously enhance the main monitoring tool and support the automation of repetitive tasks.
• Perform morning and weekend checks with global teams to ensure system readiness.
• Stakeholder Engagement:
• Collaborate closely with key stakeholders, including the head of the trading desk and technology managers.
• Service Implementation and Management:
• Participate in the rollout and management of new services.
• Plan, review, and execute change releases into the production environment, working with various teams to minimize incidents.
• Act as the initial point of contact for incident management queries and escalations.
• Lead major incidents, facilitate bridge calls, coordinate investigations, and manage internal communications.
• Produce and manage post-incident reviews, chair review meetings, and assign action/task tickets to remediate problems.
• Update the wiki post-incident to document known errors and workarounds for the support team.
• Work with global counterparts to address issues collectively and operate in a 'follow the sun' model to resolve issues globally.
• Coordinate and participate in annual disaster recovery drills.
• Collaborate with team members on shifts and provide on-call coverage as needed.

Qualifications

• University qualification with IT Major
• Minimum 5+ years working experience in Investment Banking application Support or Securities Trading industry with relevant exposure to development and support.

Required Skills

• Technical and Behavioural Competencies:
• Communication and Interpersonal Skills:
• Excellent interpersonal and communication abilities.
• Strong analytical and problem-solving skills.
• Effective prioritization and ability to work in fast-paced environments.
• Adaptability and Initiative:
• Ability to manage and adapt to changes and complexity confidently.
• Takes initiative, self-learner, diligent, dependable, and result-driven team player.
• Self-sufficient drive to work around obstacles sustainably.
• Technical Knowledge:
• Demonstrable strong working knowledge of the ITIL Service Management framework.
• Working knowledge of UNIX and Linux operating systems.
• Proficient in SQL and Shell scripting.
• Experience managing platforms in Linux and Windows environments.
• Familiarity with monitoring tools such as Autosys, ITRS Geneos, and Dynatrace.
• Understanding and experience with Agile methodology.
• Global and Organizational Skills:
• Ability to work across countries, regions, and time zones with diverse cultures and technical capabilities.
• Understanding of how to navigate processes and build networks in large organizations.

Preferred Skills

• Domain Knowledge:
• Strong understanding of APAC equities markets and prime brokerage business.
• Technical Expertise:
• Experience with Java, Kafka, Python, and Kubernetes.

• Seniority level Executive

• Employment type Contract

• Job function Information Technology
• Industries Banking and Securities and Commodity Exchanges

Referrals increase your chances of interviewing at MIGSO-PCUBED by 2x

Wan Chai District, Hong Kong SAR 3 days ago

Central & Western District, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 1 month ago

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1 day ago Be among the first 25 applicants

• Provide frontline support for desktop-related issues, including hardware, software, and network troubleshooting.

• Assist users with the installation, configuration, and maintenance of desktop systems and applications.

• Respond to and resolve user inquiries and technical issues in a timely and efficient manner.

• Support and troubleshoot audio and video conferencing meetings.

• Collaborate with other IT team members to ensure the smooth operation of desktop environments.

• Document and track support requests and resolutions using our ticketing system.

• Stay up-to-date with the latest industry trends and technologies to provide the best support possible.

Qualifications:

• Higher Diploma or above in IT-related disciplines.

• At least 3+ years of work experience in user desktop support service.

• Strong knowledge of desktop operating systems (Windows, macOS, Linux) and common desktop applications.

• Excellent troubleshooting and problem-solving skills.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

Working Location: Chai Wan

Competitive remuneration package including 5-day work week will be offered to the right candidates. Interested parties please click the below "Apply Now" button.

Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies.

All information received will be kept in strict confidence and only for employment-related purposes.

Zung Fu is an equal opportunity employer. We are committed to creating a diverse and inclusive environment and do not discriminate on the grounds of gender, race, disability, family status, sexual orientation or any other legally protected factors.

Zung Fu is also dedicated to treat each other fairly, impartially and with respect at all times.

Please let us know if you need a special accommodation or disability support service arrangement during the recruitment process at any time.

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries Retail Motor Vehicles

Referrals increase your chances of interviewing at Zung Fu Company Limited by 2x

Get notified about new Technical Support Engineer jobs in Hong Kong, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 4 months ago

Wan Chai District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 23 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.