What Jobs are available for Engagement Manager in Hong Kong?

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

The Client Engagement Manager drives customer acquisition and repeat sales through high quality client engagement activity including but not only the elevated client experience/service, client event, client outreach. He/She is responsible for the clienteling and styling activities, and client engagement related KPIs. He/She needs to be capable of basic data analysis of clients. He/she also coaches the retail team to enhance the clienteling skills.

RESPONSIBILITIES

• Overall CE planning for local market
• To better drive business through in-store CE activities and commercial moments
• Support store managers to implement outreaches / store support events in order to enlarge VIC pool and achieve store CE KPIs
• Support store managers to train SAs for better clients retention and prospects conversion (align w/CE KPIs)
• Implement and monitor the proper usage of clienteling communication and tools in store, including greetings and invitation, styling clips, pictures and videos, takeaways and gifts, in accordance with corporate guidelines
• Implement brand VIC experiences together with store managers that occur in and out of Burberry stores, especially for key moments such as VIC birthdays, personal celebrations, lifestyle, and year-end gathering
• Plan & ensure the personalized VIC experience are arranged at top luxury standard, review and maximize the performance and ROIs
• Coach store clienteling skills in different level for different audiences, newly onboarding and store management team
• Monthly KPI tracking and define opportunities for store business
• Budget management.

PERSONAL PROFILE

• 10y+ experience in styling and clienteling and luxury retail industry, and in dealing with High Net Wealthy Individuals, and with assistant manager /manager role 6y+
• Experience in event planning and conduction
• Experience in styling and personal shopping
• Experience in data tracking & analysis
• Hands on & detail-oriented and self-managed with a passion for retail
• Strong influential, inspirational and interpersonal skills
• Excellent at informing and communicating with relevant team
• Results driven and business acumen
• Agile, collaborative and strong team player

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

The Client Engagement Manager drives customer acquisition and repeat sales through high quality client engagement activity including but not only the elevated client experience/service, client event, client outreach. He/She is responsible for the clienteling and styling activities, and client engagement related KPIs. He/She needs to be capable of basic data analysis of clients. He/she also coaches the retail team to enhance the clienteling skills.

RESPONSIBILITIES

• Overall CE planning for local market
• To better drive business through in-store CE activities and commercial moments
• Support store managers to implement outreaches / store support events in order to enlarge VIC pool and achieve store CE KPIs
• Support store managers to train SAs for better clients retention and prospects conversion (align w/CE KPIs)
• Implement and monitor the proper usage of clienteling communication and tools in store, including greetings and invitation, styling clips, pictures and videos, takeaways and gifts, in accordance with corporate guidelines
• Implement brand VIC experiences together with store managers that occur in and out of Burberry stores, especially for key moments such as VIC birthdays, personal celebrations, lifestyle, and year-end gathering
• Plan & ensure the personalized VIC experience are arranged at top luxury standard, review and maximize the performance and ROIs
• Coach store clienteling skills in different level for different audiences, newly onboarding and store management team
• Monthly KPI tracking and define opportunities for store business
• Budget management.

PERSONAL PROFILE

• 10y+ experience in styling and clienteling and luxury retail industry, and in dealing with High Net Wealthy Individuals, and with assistant manager /manager role 6y+
• Experience in event planning and conduction
• Experience in styling and personal shopping
• Experience in data tracking & analysis
• Hands on & detail-oriented and self-managed with a passion for retail
• Strong influential, inspirational and interpersonal skills
• Excellent at informing and communicating with relevant team
• Results driven and business acumen
• Agile, collaborative and strong team player

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Job Overview:

The Client Engagement Manager will serve as the main point of contact between the agency and its clients, ensuring smooth communication, project management, and satisfaction. This role is ideal for someone with 4 - 5 years of experience in an advertising agency setting, who is passionate about client relations, project coordination, and creative solutions.

Qualifications

• Bachelor's degree in Marketing, Advertising, Business, or a related field
• 4 years experience as a Client Engagement Manager or similar role in an advertising agency or related industry
• Solid understanding of advertising strategies, marketing principles, and digital marketing channels
• Strong project management skills with the ability to handle multiple projects simultaneously
• Excellent communication and presentation abilities to interact confidently with clients and internal teams
• Analytical mindset with the ability to interpret data and make data-driven decisions
• Proactive problem-solving skills and a keen eye for detail
• Proficiency in using relevant software and tools, such as Google slides, Google Sheets

Responsibilities:

• Develop and maintain strong, long-lasting relationships with clients
• Understand clients' goals, needs, and objectives to provide tailored advertising solutions
• Act as the main point of contact for clients, addressing their queries and concerns promptly
• Collaborate with internal teams to plan and execute advertising campaigns that align with clients' objectives
• Monitor project progress, ensuring timely delivery and adherence to budget and scope
• Handle multiple client accounts simultaneously, maintaining a high level of organization and efficiency
• Identify opportunities to expand existing client relationships and upsell additional services to drive revenue growth
• Proactively seek new business opportunities and pitch agency services to potential clients
• Participate in client presentations and meetings to showcase agency capabilities
• Work with clients to define advertising strategies that align with their marketing objectives
• Analyze market trends and competitor activities to offer strategic recommendations
• Collaborate with the creative team to develop impactful and innovative advertising concepts
• Monitor campaign performance and KPIs, providing clients with regular updates and performance reports
• Identify areas for improvement and make data-driven recommendations to optimize campaigns
• Ensure a high level of client satisfaction by delivering exceptional service and results
• Proactively address any issues or concerns raised by clients, working towards swift resolutions
• Conduct client satisfaction surveys and gather feedback to continuously improve service quality
• Work with the new business team and strategy team to respond to RFPs
• Ensure that team members know and follow established agency account procedures, including but not limited to: account files, approval process and status reports

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Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.

Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

About the Team

Workday is the leader in enterprise-class, software-as-a-service (SaaS) solutions for managing global businesses. Our solutions combine the lower cost of ownership of SaaS with a modern approach to applications. Founded by PeopleSoft veterans Dave Duffield and Aneel Bhusri, Workday delivers Human Capital Management, Payroll, Financial Management and Student solutions for midsize and large organizations.

About the Role

The Sr. Engagement Manager will be an expert with the Workday Deployment Methodology. They will lead/manage mid to large deployments and resolve complex issues in creative and effective ways. They will also support executive level expectations by providing internal suggestions to management, based on field experience, as to how to potentially enhance the Workday Deployment Methodology.

Ensuring the successful implementation of the Workday product on some of our largest projects is a critical aspect of this opportunity. You will drive the client implementation and will be involved in the development of several key project results (e.g., charter, project/staffing plan, issue logs, etc.) and partnering with the Client project manager to resolve issues that stand in the way of project success. You will also be responsible for leading to the agreed upon budget and delivering the project profitably.

As an Engagement Manager , you will also provide advice, direction and guidance to Workday Deployment Partner Project Directors and Project Managers in the area of Workday deployments.

What you'll be doing:

• Project lead one or more Workday product implementations concurrently, including Partner-led deployments
• Ensure the project is successfully delivered within the budget and time outlined in the SOW
• Participate in the sales cycle when requested to gather requirements, formulate delivery approach and develop a proposal/SOW
• Provide guidance and mentoring to Professional Services resources working on your implementations
• Ensure projects are properly planned and staffed
• Identify/resolve all issues that could impact project scope and/or timeframes
• Work with Delivery Assurance to ensure compliance with agreed to checkpoints
• Present at Executive Steering Committee meetings
• Be a liaison for Professional Services when interacting with sales and/or business development
• Identify opportunities to position other service offerings
• Assist in the transition of the customer from Professional Services to Product Support
• Present client with change orders in the event they're asking Workday to perform tasks that are outside the scope of the SOW

About You

Basic Qualifications

• Demonstrable experience of project leading Medium and/or Large Enterprise Finance ERP implementations
• 6+ years experience implementing Workday, Oracle, PeopleSoft, SAP, Ultimate, Lawson or a similar application.

Other Qualifications

• Shown experience in leading projects with at least one of the following ERP business areas: Financials, HCM, Payroll, Services Procurement or similar product areas
• Previous service sales experience is a plus. Successful candidates have a balance of functional (business) and technical experience
• Prior consulting experience either as an internal consultant or with a consulting/software company.
• Demonstrated negotiation, mediation and problem-solving skills.
• Capacity to develop strong interpersonal relationships to inspire positive change, cultivate team collaboration and persuading collaborators to support strategic decisions.
• Expertise in risk management, strategic planning and operational efficiency.
• Strong situational awareness, enabling proactive identification of potential issues and opportunities to inform effective decision-making.
• Demonstrated leadership skills, including the ability to identify root causes, apply effective communication strategies, and implement appropriate resolution techniques to champion a positive and productive work environment.

Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process

The Community Membership Services role is responsible for fostering engagement, strengthening member retention, and building meaningful relationships within AWE's community. This role drives initiatives aimed at cultivating an active and collaborative member base, ensuring that individuals and SMEs feel supported and connected. By organizing impactful activities, addressing inquiries, and facilitating membership processes, the Community Manager plays a critical role in enhancing AWE's reputation and growth.

Responsibilities

Community Engagement & Retention

• Develop and implement strategies to enhance member engagement and retention, fostering a sense of belonging and active participation within the AWE community.
• Continuously assess and improve member satisfaction through feedback and data driven insights.

Activity Organization & Execution

• Assist in planning and executing community-focused activities, events, and initiatives designed to drive interaction, collaboration, and meaningful exchange among members.
• Ensure all activities align with AWE's mission and objectives, contributing to a vibrant and engaged community.

Membership Support & Inquiries

• Serve as the primary point of contact for inquiries related to AWE membership, providing timely and accurate information to prospective and current members.
• Address concerns and resolve issues to maintain a high level of member satisfaction.

Interviews & Candidate Assessments

• Arrange and conduct interviews with interested candidates, evaluating their needs and fit within the AWE community.
• Provide guidance and resources to help candidates understand the value of AWE membership and how it aligns with their goals.

Membership Enrollment

• Facilitate the enrollment process for individuals and SMEs, ensuring a seamless and professional experience.
• Promote the benefits of AWE membership, leveraging tailored communication to attract and retain diverse stakeholders.

Qualifications

• 3-5 years of experience in community management, membership programs, or stakeholder engagement.
• Strong interpersonal and communication skills.
• Passion for purpose-led business and sustainable development.
• CRM or membership management experience is a plus.
• Energetic, people-oriented, and highly organised.

Reports To: Head of Internal Communications & Engagement

Department: People Department (PPL)

As a strategic and creative thinker who is results-oriented, you will be responsible for developing employee engagement strategies, programmes, communications and events to elevate the employee experience and strengthen the employee pride. You will be leading the Employee Engagement team to ensure high quality, end-to-end delivery of initiatives to drive engagement across our varied employee groups in our home base, Hong Kong, and globally. Your key focus will involve keeping employees energised, engaged and connected with Cathay, and shaping a positive work environment in support of our business goals to in turn, influence customer satisfaction.

Core deliverables

• Develop and execute company-wide engagement and event strategies to elevate the employee experience, instil positivity and keep our employees groups in Hong Kong and the regions engaged with the company
• Connect our employees with the company's purpose, vision, culture and strategy, and develop and execute integrated communications and engagement plans in a timely manner through both online and offline activities, including our annual leadership conference, quarterly senior leadership meetings and town hall events
• Deliver unique and prestigious employee experiences and strengthen our recognition culture through thoughtful execution of our everyday recognition and annual award programmes, as well as engagement initiatives and events throughout the year
• Provide advisory and support where needed on other department-driven events for Cathay employees in Hong Kong
• Effectively manage the Cathay sports and interest clubs network including laying down operational guidelines and principles, providing guidance and support to clubs, facilitating club administration matters, recruiting new club members, and developing plans to improve club effectiveness while strengthening the Cathay Pride

Operational standards

• Continuously identify creative ways to actively engage employees in delivering impactful engagement programmes and event experiences; connect them with the business, leaders, and colleagues; and develop regular event and project reports to track progress and identify opportunities to improve
• Develop strong planning, processes, standards and guidelines to support our own team and regional/department counterparts to efficiently and effectively execute engagement events and initiatives with

Team and relationships management

• Lead and manage own team with varied backgrounds and experience levels to effectively deliver engagement programmes and events, while cultivating the business acumen, teamwork and functional expertise needed for individuals to grow and for the whole team to perform with excellence
• Manage external vendor, stakeholder, and team relationships to facilitate communication and collaboration, and build collaborative relationships with regional/department counterparts to support the execution of company-wide engagement programmes and activities covering all our employee groups
• Manage own team's budget and support other team administration matters such as the annual budgeting and planning processes

• A degree holder with 8+ years' experience in communications, engagement, marketing, event or related roles, preferably in complex organisations with geographically dispersed employees
• Experience developing and executing employee engagement strategies and reporting against progress
• Experience managing large, high-profile company events and experiences, and everyday employee activities
• A strong understanding of what good employee experience looks like, in the context of business changes and culture
• Strong knowledge of industry trends, tools and techniques that drive engagement and deliver great employee experiences
• An effective leader with strong experience in team engagement and management to deliver performance
• Excellent project management and event skills; attention to detail with an eye for quality
• Excellent communication, presentation, writing and collaboration skills and command of written and spoken English. Cantonese advantageous
• Ability to foster professional working relationships at all levels, balancing the needs of all stakeholders, including vendor/agency management and strong budget management experience
• A creative problem solver and self-starter; ability to work and keep calm under pressure, managing stakeholder expectations

Application Deadline: 3 Oct 2025

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

INTERNATIONAL OFFICE

Reshaping tomorrow's global leaders is one of the International Office's top priorities on the internationalisation agenda. Partnership has taken on new meanings in today's fast-changing world. The Office works closely with its partners worldwide and the university community to bring innovative and impactful collaborations for tomorrow's world. It conducts proactive global outreach for branding and partnerships. Innovativeness has been at the core of its success. 

The Office is dedicated to nurturing global inclusive generations. It seeks to create a diverse, inclusive and engaged community by offering a truly global education. It connects the university community with world-renowned academics and experts, industry players, as well as senior government officials, by hosting various intellectually stimulating programmes and initiatives ). 

Global Engagement Manager

Responsibilities:

• Forge and manage strategic partnerships with international universities to drive student mobility and academic collaboration;
• Develop and execute innovative global education initiatives to enhance student learning outcomes and intercultural competencies;
• Lead and execute global events and conferences; and
• Build and sustain relationships with key stakeholders across education and government.

Requirements:

• A recognised degree with at least 5 years of work experience;
• Good command of written and spoken English is a must;
• A confident leader and self-starter with an outgoing personality, positive attitude and ability to build strong, motivated teams;
• Able to work effectively with people from different cultures, enthusiastic about working with students, detail-oriented, able to work with minimal supervision in a fast-paced office; and
• Good organisational, coordination, communication and interpersonal skills.

Applicants with less relevant work experience may be considered for the post of Officer (role: Assistant Global Engagement Manager).

Shortlisted candidates will be invited to attend a written test.

The initial appointment will be offered on a fixed-term contract of two years. Re-appointment thereafter will be subject to mutual agreement.

Salary will be commensurate with qualifications and experience.

Application Procedure:

Applicants are invited to submit their applications at the HKBU e-Recruitment System. Those who are not invited for interview 8 weeks after the submission of application may consider their applications unsuccessful. Details of the University's Personal Information Collection Statement can be found at

The University reserves the right not to make an appointment for the post advertised, and the appointment will be made according to the terms and conditions applicable at the time of offer.

Review of applications is ongoing until the position is filled.

The Executive Centre (TEC) is Asia's premium flexible workspace provider, opened its doors in Hong Kong in 1994 and today boasts over 220+ centres in 33 cities and 16 markets.

The Executive Centre caters to ambitious professionals and industry leaders looking for more than just an office space - they are looking for a place for their organisation to thrive. TEC has cultivated an environment designed for success with a global network spanning Greater China, Southeast Asia, North Asia, India, Sri Lanka, the Middle East, and Australia, with sights to go further and grow faster. Each Executive Centre offers a prestigious address with the advanced infrastructure to pre-empt, meet, and exceed the needs of its Members. Walking with Members through every milestone and achievement, The Executive Centre empowers ambitious professionals and organisations to succeed.

Privately owned and headquartered in Hong Kong, TEC provides first class Private and Shared Workspaces, Business Concierge Services, and Meeting & Events facilities to suit any business' needs.

As a Engagement Associate/Manager in the local Operations team, the role is to provide a level of quality customer service unsurpassed in the hospitality industry. 

Daily Operations:

• Maintain a high level of alertness and professionalism at the reception
• Handle telephone calls in a professional manner
• Coordinate meeting room bookings
• Ensure smooth daily operations of the centre
• Provide administration support
• Assist in ad hoc assignments when necessary

Job Requirements:

• Degree Holder or above
• At least 1 year solid customer service experience
• Experience in hotel front office will be an advantage
• Customer-oriented, good communication and interpersonal skill
• Good team player
• Good command of both written and spoken English, Cantonese and Mandarin
• Candidate with more experience will be considered as Engagement Manager
• Fresh graduate will also be welcomed

Staff Benefits:

• 5 day work a week (9am to 6pm)
• Overtime pay and transportation allowance
• Min. 20 day Annual Leave + 1 day Birthday leave
• Medical, Dental and Life Insurance
• Provide Regular Training and great Career Path

Location:

• Central

We offer attractive remuneration to the right person with fast track career development opportunities and fringe benefits. Interested parties please apply with detailed resume, including both current and expected salary.

Personal data collected will be used for recruitment purpose only. Applicants who are not contacted within 4 weeks should consider their application unsuccessful and will be filed for opportunities in future.