What Jobs are available for Engineering Expert in Hong Kong?

Job Summary:

The Global Delivery division is responsible for onboarding all new clients onto Clearwater's SaaS platform. An SME works on a variety of client implementations to provide deep domain expertise including Solvency II reporting or Derivatives & Alternatives asset classes. They are an integral part of a collaborative division spanning analysts, team leads and program managers. Collaborating with development teams, they strategize and enhance our product offering, streamline the client onboarding experience, and expediate delivery timeframes through scalable processes.

Responsibilities:

• A leader in implementing Clearwater Way methodologies for client implementation and onboarding, including aligning with Clearwater's Client Engagement Model.
• Proactively identifies opportunities for improvement and takes the lead in developing solutions within their role or team.
• Provides guidance to peers on industry knowledge, although Clearwater-specific assumptions and functionality are still being developed. Not yet at a level to serve as a confident client advisor.

• Applies Clearwater's core value proposition (aggregate, reconcile, report) in a general context and is developing expertise in at least one specific market/regulatory regime (e.g., IM, US insurance, Solvency II, Local GAAP, Canadian insurance).

• Demonstrates confidence in handling financial accounting and Investment statements, utilizing dashboards, report manager, formulas, advanced grouping, and filtering.

• An expert in Clearwater's core offering of Accounting, Compliance, Risk, and Performance reports, with a robust repertoire of user stories used as best practice.
• Effectively communicates and collaborates with a global team to resolve problems and address client inquiries accurately and efficiently.
• Shares knowledge by designing and implementing training materials and Standard Operating Procedures (SOPs), while also influencing thought leadership and contributing to whitepapers.

• Serves as a trusted client advocate and a confident client advisor.

• Has the ability to influence project stakeholders by providing clear solutions for their requirements.

• Strategizes with product management and development teams to enhance the client onboarding experience, reduce delivery timeframes, and establish repeatable, scalable processes.

Required skills:

• Advanced Skills in Project management tools (Clarizen, Salesforce, JIRA), and Clearwater tools/skills associated with area of expertise (e.g., asset classes, accounting).
• Advanced Knowledge of investment accounting policies and procedures.
• Advanced knowledge Equities, Fixed Income, and structured products.
• Proven history of proficient Excel use.

• Dynamic problem-solving skills, and an innate sense of curiosity.

• Securities or financial markets experience, especially involving derivatives, alternatives, structured products, and/or fixed income.

• Advanced Experience with General Ledger systems (e.g., Workday, Peoplesoft) and period-end close processes.
• Advanced Project management & Leadership skills.
• Strong computer skills, including proficiency in Microsoft Office.

• Excellent attention to detail and strong documentation skills.

• Outstanding verbal and written communication skills.

• Strong organizational and interpersonal skills.
• Exceptional problem-solving abilities.

Education and Experience:

• Bachelors/Masters course in Finance or Accounting or related field.
• 7+ years of relevant experience in related field.

Key responsibilities:

• Serve as a subject matter expert (SME) and advocate for Vistra's Entity Management Solutions, supporting sales strategies to maximize business growth.
• Assist Enterprise Business Developers and Enterprise Account Managers in closing new business negotiations by providing expert recommendations tailored to client needs.
• Collaborate with Pricing teams and Solution Directors to ensure pricing, forecasting, and growth objectives align with business strategies.
• Work closely with the designated Solution Director to develop pre-sales offers and contribute to the creation of best practices for a consistent pre-sales approach.
• Tailor messaging for various customer groups to enhance their understanding of Vistra's value proposition.
• Maintain a comprehensive view of the competitive landscape to position Vistra effectively against competitors.
• Identify cross-sell and up-sell opportunities and proactively support sales teams in expanding their client portfolios.
• Build and implement Vistra's product management cadence and methodology, ensuring alignment with Solution Directors and Commercial Technology.
• Define and monitor key priorities for product reviews and team updates to ensure strategic focus.
• Set solution revenue (billability) goals and support the resolution of product, solution, or country budgeting conflicts.

Key requirements:

• Solution-focused with the ability to understand and respond to customer needs.
• Strong technical expertise in Company Secretarial / Entity Management solutions.
• Excellent interpersonal skills, with the ability to build rapport and develop strong relationships quickly.
• Effective written and verbal communication skills, with the ability to explain technical information clearly and concisely.
• Strong analytical and competitor analysis skills.
• Global or multi-country experience in entity management solutions.
• Previous experience in a pre-sales or commercial role within corporate services.
• Relevant professional qualification or degree, such as Business Studies, MBA, Chartered Governance Institute, LLM, or Corporate Legal qualification.

Role:
Lead Project Subject Matter Expert - Audio Visual Service Engineer
Location:
Hong Kong (Kinly operate a hybrid working policy allowing for a mix of office and home working)
Salary:
Negotiable (Dependent on experience), plus company benefits
Hours:
Monday - Friday; 40 hours a week; a shift-based system between 8am-8pm HKT as per business requirements
Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

We now have a brand new opportunity for a Lead Project Audio Visual Subject Matter Expert / Lead Service Engineer to support the remote commissioning of systems and lead the Project SME team in APAC, serving as the primary technical support contact throughout project delivery.

This role combines hands-on support with leadership, ensuring efficient task management and fostering strong partnerships with Project Managers and clients' technical teams.

Key responsibilities:

• Guide a team of Project SMEs in APAC, supporting technical tasks assigned by Project Managers.
• Mentor and train team members, promoting skills growth and technical knowledge through regular training sessions.
• Lead team meetings and knowledge-sharing sessions, aligning the team with best practices, global standards, and processes.
• Organize work shifts to support projects globally, balancing workload effectively.
• Act as the primary commissioning contact, ensuring systems are installed according to strict guidelines and within specified timeframes.
• Accurately capture and enter asset information into the online platform provided internally or by the client.
• Configure systems including QCS, APC, Crestron, and network devices.
• Upload programs for Crestron, QSC, and AV devices.
• Provide in-depth remote troubleshooting and advanced fault finding.
• Support Project Managers in delivering projects within the project timeline.
• Communicate with local and global teams to ensure smooth project delivery.
• Liaise with suppliers and manufacturers to gain technical knowledge for successful project delivery.
• Regularly meet with the global team to share knowledge and plan resources.

Skills and experience:

• Proven ability to manage and mentor technical teams, focusing on performance improvement.
• Ability to clearly explain technical details to team members, clients, and stakeholders.
• Demonstrate a solid understanding of Modern Workspace Technologies, with an emphasis on Microsoft Teams Rooms and Cisco Webex.
• Possess sufficient knowledge of CMD and PowerShell.
• Networking knowledge to fault find audio and video conference networks. e.g. Dante audio and Multicast video streams
• Excellent technical knowledge of AV & VC equipment from major brands.
• Understanding of Network Concepts & Protocols.
• Knowledge of Microsoft Office 365, Microsoft Teams & Teams Rooms, and Microsoft Pro Portal.
• Excellent problem-solving and troubleshooting skills in IP technologies and support or service desk environments.
• Up-to-date understanding of the AV marketplace, including products and trends.
• Ability to read and work with schematic drawings.
• Proficiency in written and spoken English.
• Strong interpersonal and communication skills.
• Excellent organizational skills and the ability to manage multiple projects.
• Detail-oriented with the ability to work as part of a global team and independently.
• Ability to multitask, work proactively, and enhance quality continuously.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.
If you do require details of the vacancy or the application process in an alternative format, please email outlining your requirements.
About Kinly
Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?
We are experienced: When you join our family you'll be part of a multi-award-winning team made up of the industry's most innovative professionals.

We are proven: The world's leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world's best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You'll be working with alongside the world's leading brands and supporting them on high-profile, international projects.

Equal Opportunities:
At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.

Key responsibilities:

• Serve as a subject matter expert (SME) and advocate for Vistra's Entity Management Solutions, supporting sales strategies to maximize business growth.
• Assist Enterprise Business Developers and Enterprise Account Managers in closing new business negotiations by providing expert recommendations tailored to client needs.
• Collaborate with Pricing teams and Solution Directors to ensure pricing, forecasting, and growth objectives align with business strategies.
• Work closely with the designated Solution Director to develop pre-sales offers and contribute to the creation of best practices for a consistent pre-sales approach.
• Tailor messaging for various customer groups to enhance their understanding of Vistra's value proposition.
• Maintain a comprehensive view of the competitive landscape to position Vistra effectively against competitors.
• Identify cross-sell and up-sell opportunities and proactively support sales teams in expanding their client portfolios.
• Build and implement Vistra's product management cadence and methodology, ensuring alignment with Solution Directors and Commercial Technology.
• Define and monitor key priorities for product reviews and team updates to ensure strategic focus.
• Set solution revenue (billability) goals and support the resolution of product, solution, or country budgeting conflicts.

Key requirements:

• Solution-focused with the ability to understand and respond to customer needs.
• Strong technical expertise in Company Secretarial / Entity Management solutions.
• Excellent interpersonal skills, with the ability to build rapport and develop strong relationships quickly.
• Effective written and verbal communication skills, with the ability to explain technical information clearly and concisely.
• Strong analytical and competitor analysis skills.
• Global or multi-country experience in entity management solutions.
• Previous experience in a pre-sales or commercial role within corporate services.
• Relevant professional qualification or degree, such as Business Studies, MBA, Chartered Governance Institute, LLM, or Corporate Legal qualification.

Key Responsibilities:

• Design and implement secure, scalable, and high-performance network solutions (Intranet, Extranet, Internet, external zones).
• Develop network documentation including requirements, design diagrams, IP plans, specifications, security plans, implementation/testing, training, and support plans.
• Configure and optimize network systems for simplicity, scalability, reliability, and performance.
• Conduct performance assessments, identify bottlenecks, and create optimization plans.
• Implement bandwidth management, latency reduction strategies, QoS policies, and continuous traffic analysis.
• Evaluate and integrate new technologies aligned with organizational policies and vision.
• Provide professional advice on network trends, innovations, and adoption strategies.
• Support project risk mitigation, review and certify MoPs, and validate vendor/partner deliverables.
• Lead root cause analysis (RCA) for major network incidents and ensure effective resolutions.

Skills/Experience:

• Proficiency in Cantonese and English (spoken and written).
• Strong knowledge of network products (Cisco, Huawei, H3C).
• Hands-on experience in network architecture, design, deployment, and maintenance.
• Familiarity with QoS, bandwidth management, and performance optimization.
• Experience with network configuration and integration of new technologies.
• Strong analytical, troubleshooting, and problem-solving skills.
• Practical project experience in hospital or healthcare network environments (preferred).

Responsibilities

• Provide technical expertise on network infrastructure, focusing on reliability, scalability, security, and recovery.
• Support wired and wireless networks, including on-premise and cloud connectivity, routers, switches, Internet gateways, application delivery products, network access control (NAC) solutions, and VPN concentrators.
• Manage, monitor, and troubleshoot internetworking equipment to ensure optimal performance.
• Create network architecture documentation, including IP schemes and diagrams, for operations and projects.
• Lead network projects in collaboration with internal teams and vendors.

Requirements

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field.
• At least 5 years of experience in network design, implementation, and support for large-scale organizations and data center networks.
• Expertise in LAN/WAN, wireless networks, routing and switching, network security, load balancing, and NAC solutions.
• Proficiency with network operating systems such as Cisco IOS/NX-OS, H3C, Huawei, ArubaOS, F5 BIG-IP TMOS, or Fortinet FortiOS.
• Experience with network monitoring tools (e.g., SNMP v2/v3, NetFlow, IPFIX, MRTG, SolarWinds NPM, or equivalent).
• Certifications like CCNA, CCNP, H3CNE, or H3CSE are preferred.
• Strong communication and teamwork skills in written and spoken English and Chinese.
• Proactive attitude with the ability to work in a fast-paced environment and meet deadlines.