57 Engineering Operations jobs in Hong Kong

DCEO Engineer, Data Center Engineering Operations

Amazon Web Services (AWS)

Posted 10 days ago

Job Viewed

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Job Description

DCEO Engineer, Data Center Engineering Operations

Join to apply for the DCEO Engineer, Data Center Engineering Operations role at Amazon Web Services (AWS)

DCEO Engineer, Data Center Engineering Operations

5 days ago Be among the first 25 applicants

Join to apply for the DCEO Engineer, Data Center Engineering Operations role at Amazon Web Services (AWS)

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are seeking an energetic Data Center Engineering Operations (DCEO) Engineer to join the team and serve as a technical resource and leader within Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The DCEO Engineer is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center. The DCEO Engineer is crucial in maintaining high reliability and performance while also prioritizing safety. They will maintain, operate, and troubleshoot mission-critical data center facility equipment to achieve near 100% uptime. Infrastructure under their management includes standby diesel generators and related fuel systems, electrical systems such as switchgear, UPS units, PDUs, batteries and associated systems. Mechanical equipment includes CRAC/CRAH units and cooling systems. The role is also responsible for other building systems such as fire suppression systems, building automation systems, and general facilities equipment.

Data Center Engineering Operations (DCEO) Team, which is the backbone of AWS Infrastructure Operations organization supporting the rapid growth of our business and customers 24x7. We commit to maintain the critical facility infrastructure of AWS and ensure the highest standards of operational performance in the aspects of safety, security, availability, productivity, capacity and efficiency.

Key job responsibilities

  • Oversee the performance of the data center's critical physical infrastructure. Ensure that all work performed is completed to the highest quality and without impact to customers.
  • Leading a team of 24x7 engineering technicians with an emphasis on career growth.
  • Drive a safety centric culture and ensure a safe workplace for builders and visitors to our sites.
  • Generate change management requests & incident management tickets for Data Center facility;
  • Coordinate daily with third-party vendors ensuring adherence to contracted SLAs.
  • Take charge of the installation of the racks and conduct the rack space, power/cooling assessment;
  • Driving improvement projects to enhance the data center safety, security and availability, often requiring reaching out to a variety of support teams, and drive them from conception to completion.
  • Effectively and efficiently manage the operations budget and expenditures.
  • Engage in non-office on-call responsibilities for designated data centers in the region. This will include responding to any issues within the data centers and managing the investigation, mitigation, and recovery of the issue(s).
  • Maintain accurate and up-to-date Data Center infrastructure inventory through related matrices and internal dashboards
  • Lead new build and expansion projects to improve the operations efficiency, including the design, implementation, and commissioning phases;
  • Assist in internal recruitment including conducting interviews and assisting with onboarding.

A day in the life

A day in the life as the DCEO Engineer, your role demonstrates a strong commitment to prioritizing the development and well-being of team members, as well as fostering diversity and inclusion. You will oversee all facets of the data center's critical infrastructure with a focus on continuous availability and optimal performance, while upholding high-quality standards and minimizing any impact on internal and external customers. Additionally, you will play a crucial role in process optimization, staff management, setting performance metrics, and driving continuous improvement initiatives, all while ensuring a supportive and inclusive work environment.

About The Team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

  • High Diploma or Bachelor’s Degree in Electrical Engineering, Mechanical Engineering or relevant discipline
  • Experience with operation and maintenance of data centers, or Mission Critical facility management experience for a large enterprise or large Colocation provider
  • Experience in supervising facilities engineering team
  • Good work attitude and eagerness to learn, with deep attention to details and accuracy; also possess strong problem-solving skills and strong ability to work independently and take initiative, while also being a collaborative team player who can work effectively with others.

Preferred Qualifications

  • Minimum 5 years of relevant work experience with facility management, and operating and maintaining infrastructure equipment in critical facilities such as datacenters, operation factories, substations, hospitals, etc.
  • Proficient in comprehending electrical systems (HV/MV supply system of power substations, transformers, switchgears, VFI-class UPS, PDU, ATS, STS or VRLA battery, Li-ion battery and related systems, fuel systems related to diesel generators, surge control circuits, active harmonic filters, battery monitoring systems, branch circuit monitoring systems, SCADA systems), or possess the ability to understand mechanical systems (CRAC/CRAH, AHU, chillers, cooling towers, thermal buffer tanks, heat exchangers, plumbing systems, pumps, valves, duct systems, fans, dampers, fire detection and extinguishing systems, drainage systems, building monitoring systems, automatic control systems)
  • Proven experience in major facilities incident management
  • Strong bi-lingual verbal and written communication skills (English and Chinese)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon Data Services Hong Kong Limited

Job ID: A3021180

Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology, Consulting, and Engineering
  • Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Amazon Web Services (AWS) by 2x

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Deputy Chief Executive Officer (Exchange Fund Investment Office) Financing Solutions – Client Service (Bilingual English/Japanese), AVP Assistant Vice President, Business Planning Assistant Vice President / Senior Associate, Digital Business & Strategy, Global Financial Markets Associate/Vice President Telecom and Technology Assistant Vice President – Data Business – Data Services (Connectivity Project and Support) Vice President - Sales & Business Development, People Solutions - Asia Vice President - Corporate Responsibility & Foundation Section Head & Executive Vice President - Corporate Banking (Local Large Corp focus) Senior Vice President, Digital Wealth Platforms

Kowloon City District, Hong Kong SAR 2 weeks ago

Vice President - Data Business - Platform & Market Structure Development Vice President / Assistant Vice President, Business Compliance, Global Financial Markets

Wan Chai District, Hong Kong SAR 4 days ago

Vice President, Brand and Communications

Kowloon City District, Hong Kong SAR 3 days ago

Assistant Vice President, Professional & Executive Risk - Greater China Vice President - Trading Development - Operations (Project Management) Vice President, Global Spread Products, Financing & Securitisation

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DCEO Engineer, Data Center Engineering Operations

Hong Kong, Hong Kong Amazon

Posted 26 days ago

Job Viewed

Tap Again To Close

Job Description

Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
We are seeking an energetic Data Center Engineering Operations (DCEO) Engineer to join the team and serve as a technical resource and leader within Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The DCEO Engineer is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center. The DCEO Engineer is crucial in maintaining high reliability and performance while also prioritizing safety. They will maintain, operate, and troubleshoot mission-critical data center facility equipment to achieve near 100% uptime. Infrastructure under their management includes standby diesel generators and related fuel systems, electrical systems such as switchgear, UPS units, PDUs, batteries and associated systems. Mechanical equipment includes CRAC/CRAH units and cooling systems. The role is also responsible for other building systems such as fire suppression systems, building automation systems, and general facilities equipment.
Data Center Engineering Operations (DCEO) Team, which is the backbone of AWS Infrastructure Operations organization supporting the rapid growth of our business and customers 24x7. We commit to maintain the critical facility infrastructure of AWS and ensure the highest standards of operational performance in the aspects of safety, security, availability, productivity, capacity and efficiency.
Key job responsibilities
- Oversee the performance of the data center's critical physical infrastructure. Ensure that all work performed is completed to the highest quality and without impact to customers.
- Leading a team of 24x7 engineering technicians with an emphasis on career growth.
- Drive a safety centric culture and ensure a safe workplace for builders and visitors to our sites.
- Generate change management requests & incident management tickets for Data Center facility;
- Coordinate daily with third-party vendors ensuring adherence to contracted SLAs.
- Take charge of the installation of the racks and conduct the rack space, power/cooling assessment;
- Driving improvement projects to enhance the data center safety, security and availability, often requiring reaching out to a variety of support teams, and drive them from conception to completion.
- Effectively and efficiently manage the operations budget and expenditures.
- Engage in non-office on-call responsibilities for designated data centers in the region. This will include responding to any issues within the data centers and managing the investigation, mitigation, and recovery of the issue(s).
- Maintain accurate and up-to-date Data Center infrastructure inventory through related matrices and internal dashboards
- Lead new build and expansion projects to improve the operations efficiency, including the design, implementation, and commissioning phases;
- Assist in internal recruitment including conducting interviews and assisting with onboarding.
A day in the life
A day in the life as the DCEO Engineer, your role demonstrates a strong commitment to prioritizing the development and well-being of team members, as well as fostering diversity and inclusion. You will oversee all facets of the data center's critical infrastructure with a focus on continuous availability and optimal performance, while upholding high-quality standards and minimizing any impact on internal and external customers. Additionally, you will play a crucial role in process optimization, staff management, setting performance metrics, and driving continuous improvement initiatives, all while ensuring a supportive and inclusive work environment.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- High Diploma or Bachelor's Degree in Electrical Engineering, Mechanical Engineering or relevant discipline
- Experience with operation and maintenance of data centers, or Mission Critical facility management experience for a large enterprise or large Colocation provider
- Experience in supervising facilities engineering team
- Good work attitude and eagerness to learn, with deep attention to details and accuracy; also possess strong problem-solving skills and strong ability to work independently and take initiative, while also being a collaborative team player who can work effectively with others.
Preferred Qualifications
- Minimum 5 years of relevant work experience with facility management, and operating and maintaining infrastructure equipment in critical facilities such as datacenters, operation factories, substations, hospitals, etc.
- Proficient in comprehending electrical systems (HV/MV supply system of power substations, transformers, switchgears, VFI-class UPS, PDU, ATS, STS or VRLA battery, Li-ion battery and related systems, fuel systems related to diesel generators, surge control circuits, active harmonic filters, battery monitoring systems, branch circuit monitoring systems, SCADA systems), or possess the ability to understand mechanical systems (CRAC/CRAH, AHU, chillers, cooling towers, thermal buffer tanks, heat exchangers, plumbing systems, pumps, valves, duct systems, fans, dampers, fire detection and extinguishing systems, drainage systems, building monitoring systems, automatic control systems)
- Proven experience in major facilities incident management
- Strong bi-lingual verbal and written communication skills (English and Chinese)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.

DCEO Engineer, Data Center Engineering Operations

Hong Kong, Hong Kong Amazon Web Services (AWS)

Posted 14 days ago

Job Viewed

Tap Again To Close

Job Description

DCEO Engineer, Data Center Engineering Operations

Join to apply for the DCEO Engineer, Data Center Engineering Operations role at Amazon Web Services (AWS)

DCEO Engineer, Data Center Engineering Operations

5 days ago Be among the first 25 applicants

Join to apply for the DCEO Engineer, Data Center Engineering Operations role at Amazon Web Services (AWS)

Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
We are seeking an energetic Data Center Engineering Operations (DCEO) Engineer to join the team and serve as a technical resource and leader within Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The DCEO Engineer is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center. The DCEO Engineer is crucial in maintaining high reliability and performance while also prioritizing safety. They will maintain, operate, and troubleshoot mission-critical data center facility equipment to achieve near 100% uptime. Infrastructure under their management includes standby diesel generators and related fuel systems, electrical systems such as switchgear, UPS units, PDUs, batteries and associated systems. Mechanical equipment includes CRAC/CRAH units and cooling systems. The role is also responsible for other building systems such as fire suppression systems, building automation systems, and general facilities equipment.
Data Center Engineering Operations (DCEO) Team, which is the backbone of AWS Infrastructure Operations organization supporting the rapid growth of our business and customers 24x7. We commit to maintain the critical facility infrastructure of AWS and ensure the highest standards of operational performance in the aspects of safety, security, availability, productivity, capacity and efficiency.
Key job responsibilities

  • Oversee the performance of the data center's critical physical infrastructure. Ensure that all work performed is completed to the highest quality and without impact to customers.
  • Leading a team of 24x7 engineering technicians with an emphasis on career growth.
  • Drive a safety centric culture and ensure a safe workplace for builders and visitors to our sites.
  • Generate change management requests & incident management tickets for Data Center facility;
  • Coordinate daily with third-party vendors ensuring adherence to contracted SLAs.
  • Take charge of the installation of the racks and conduct the rack space, power/cooling assessment;
  • Driving improvement projects to enhance the data center safety, security and availability, often requiring reaching out to a variety of support teams, and drive them from conception to completion.
  • Effectively and efficiently manage the operations budget and expenditures.
  • Engage in non-office on-call responsibilities for designated data centers in the region. This will include responding to any issues within the data centers and managing the investigation, mitigation, and recovery of the issue(s).
  • Maintain accurate and up-to-date Data Center infrastructure inventory through related matrices and internal dashboards
  • Lead new build and expansion projects to improve the operations efficiency, including the design, implementation, and commissioning phases;
  • Assist in internal recruitment including conducting interviews and assisting with onboarding.
A day in the life
A day in the life as the DCEO Engineer, your role demonstrates a strong commitment to prioritizing the development and well-being of team members, as well as fostering diversity and inclusion. You will oversee all facets of the data center's critical infrastructure with a focus on continuous availability and optimal performance, while upholding high-quality standards and minimizing any impact on internal and external customers. Additionally, you will play a crucial role in process optimization, staff management, setting performance metrics, and driving continuous improvement initiatives, all while ensuring a supportive and inclusive work environment.
About The Team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Basic Qualifications
  • High Diploma or Bachelor’s Degree in Electrical Engineering, Mechanical Engineering or relevant discipline
  • Experience with operation and maintenance of data centers, or Mission Critical facility management experience for a large enterprise or large Colocation provider
  • Experience in supervising facilities engineering team
  • Good work attitude and eagerness to learn, with deep attention to details and accuracy; also possess strong problem-solving skills and strong ability to work independently and take initiative, while also being a collaborative team player who can work effectively with others.
Preferred Qualifications
  • Minimum 5 years of relevant work experience with facility management, and operating and maintaining infrastructure equipment in critical facilities such as datacenters, operation factories, substations, hospitals, etc.
  • Proficient in comprehending electrical systems (HV/MV supply system of power substations, transformers, switchgears, VFI-class UPS, PDU, ATS, STS or VRLA battery, Li-ion battery and related systems, fuel systems related to diesel generators, surge control circuits, active harmonic filters, battery monitoring systems, branch circuit monitoring systems, SCADA systems), or possess the ability to understand mechanical systems (CRAC/CRAH, AHU, chillers, cooling towers, thermal buffer tanks, heat exchangers, plumbing systems, pumps, valves, duct systems, fans, dampers, fire detection and extinguishing systems, drainage systems, building monitoring systems, automatic control systems)
  • Proven experience in major facilities incident management
  • Strong bi-lingual verbal and written communication skills (English and Chinese)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Amazon Data Services Hong Kong Limited
Job ID: A3021180 Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology, Consulting, and Engineering
  • Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Amazon Web Services (AWS) by 2x

Get notified about new Chief Executive Officer jobs in Hong Kong, Hong Kong SAR .

Deputy Chief Executive Officer (Exchange Fund Investment Office) Financing Solutions – Client Service (Bilingual English/Japanese), AVP Assistant Vice President, Business Planning Assistant Vice President / Senior Associate, Digital Business & Strategy, Global Financial Markets Associate/Vice President Telecom and Technology Assistant Vice President – Data Business – Data Services (Connectivity Project and Support) Vice President - Sales & Business Development, People Solutions - Asia Vice President - Corporate Responsibility & Foundation Section Head & Executive Vice President - Corporate Banking (Local Large Corp focus) Senior Vice President, Digital Wealth Platforms

Kowloon City District, Hong Kong SAR 2 weeks ago

Vice President - Data Business - Platform & Market Structure Development Vice President / Assistant Vice President, Business Compliance, Global Financial Markets

Wan Chai District, Hong Kong SAR 4 days ago

Vice President, Brand and Communications

Kowloon City District, Hong Kong SAR 3 days ago

Assistant Vice President, Professional & Executive Risk - Greater China Vice President - Trading Development - Operations (Project Management) Vice President, Global Spread Products, Financing & Securitisation

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Support Engineering Manager

Canonical

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

Join to apply for the Support Engineering Manager role at Canonical

2 months ago Be among the first 25 applicants

Join to apply for the Support Engineering Manager role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Devices Support Group.

You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.

The role entails

  • Management of a professional support team, including skills development and performance management
  • Operational control, shift scheduling, accountability for key performance indicators (KPIs)
  • Ensures that all customer cases are responded to within the SLA, and in a professional manner
  • Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
  • Accountability for customer satisfaction
  • Contribution to the support knowledge base
  • Continuous improvement to the team's processes and support service delivery
  • Hire, develop and train support team to match business requirements
  • Work with the leadership team to drive growth and transformation initiatives

What are we looking for in you

  • Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
  • Leadership experience, and preferably team management experience
  • Confidence under pressure, with proven track record of high customer focus
  • Preferably fluent in two languages, English being primary one
  • Excellent communication skills (verbal and written)
  • Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
  • Proven track record of contributing to Open Source projects
  • Software development experience
  • Experience in working in support organizations
  • Hands on experience with Canonical's products

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues
  • Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Engineering and Information Technology
  • Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Sign in to set job alerts for “Engineering Manager” roles. Software Engineering Manager - Sustaining Engineering Software Engineering Manager, Ubuntu Gaming Technical Manager - Automotive and Industrial Software Platform Engineering Manager - Ubuntu for Next-Gen Silicon Software Engineering Manager - Desktop and Embedded Linux Optimisation Software Engineering Manager - Ubuntu Linux Kernel Linux Engineering Manager - Optimisation for Latest Hardware Linux Enablement - Software Engineering Manager Ubuntu Enablement - Software Engineering Manager Accenture Song - Digital Product Delivery Manager Technical Project Manager (Exchange/Trading Platform)

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Support Engineering Manager

Hong Kong, Hong Kong Canonical

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Join to apply for the Support Engineering Manager role at Canonical

2 months ago Be among the first 25 applicants

Join to apply for the Support Engineering Manager role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Devices Support Group.
You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.
The role entails

  • Management of a professional support team, including skills development and performance management
  • Operational control, shift scheduling, accountability for key performance indicators (KPIs)
  • Ensures that all customer cases are responded to within the SLA, and in a professional manner
  • Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
  • Accountability for customer satisfaction
  • Contribution to the support knowledge base
  • Continuous improvement to the team's processes and support service delivery
  • Hire, develop and train support team to match business requirements
  • Work with the leadership team to drive growth and transformation initiatives
What are we looking for in you
  • Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
  • Leadership experience, and preferably team management experience
  • Confidence under pressure, with proven track record of high customer focus
  • Preferably fluent in two languages, English being primary one
  • Excellent communication skills (verbal and written)
  • Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
  • Proven track record of contributing to Open Source projects
  • Software development experience
  • Experience in working in support organizations
  • Hands on experience with Canonical's products
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues
  • Priority Pass, and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Engineering and Information Technology
  • Industries Software Development

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Construction Support Engineer - E&M/Engineering Plants & Systems (Operations Projects) (Ref.: 2[...]

MTR Corporation Limited 香港鐵路有限公司

Posted 10 days ago

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Job Description

Construction Support Engineer - E&M/Engineering Plants & Systems (Operations Projects) (Ref.: 25000QQ)

We are seeking qualified individuals to join our Capital Works Business Unit (CWBU), where we collaborate with stakeholders to develop sustainable transport solutions and foster a positive work environment.

Learn more about working in CWBU by watching this video:

Responsibilities
  • Manage projects and supervise contractors for E&M systems, including electrical, control systems, escalators, depot facilities, and trackside equipment, from planning through to completion in an operational railway environment.
  • Assist in finalizing design documents, preparing tenders, controlling costs, and overseeing testing, commissioning, quality, and safety inspections.
  • Coordinate contract administration and liaise with stakeholders to ensure project progress, quality, and safety, including during the Defect Liability Period.
Requirements
  • Bachelor’s degree in Mechanical, Electrical, Building Services, Electronic Engineering, or related fields.
  • At least 3 years of relevant construction management experience.
  • Experience with railway projects and knowledge of multi-disciplinary railway systems are advantageous.
Remarks
  • The appointment will be on a two-year renewable contract.
Application Process

Apply online at or send your CV with the reference number to the Human Resource Management Department, MTR Corporation, G.P.O. Box 9916, Hong Kong, by 14 August 2025.

For more job opportunities, visit MTR Corporation's careers website. All personal data will be used for recruitment purposes only and retained for 12 months if unsuccessful.

Additional Details

Location: Hong Kong

Schedule: Full-time

Job Posting Date: 31 July 2025

Closing Date: 14 August 2025

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Construction Support Engineer - E&M/Engineering Plants & Systems (Operations Projects) (Ref.: 2[...]

Hong Kong, Hong Kong MTR Corporation Limited 香港鐵路有限公司

Posted 3 days ago

Job Viewed

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Job Description

Construction Support Engineer - E&M/Engineering Plants & Systems (Operations Projects) (Ref.: 25000QQ)

We are seeking qualified individuals to join our Capital Works Business Unit (CWBU), where we collaborate with stakeholders to develop sustainable transport solutions and foster a positive work environment.
Learn more about working in CWBU by watching this video:

Responsibilities
  • Manage projects and supervise contractors for E&M systems, including electrical, control systems, escalators, depot facilities, and trackside equipment, from planning through to completion in an operational railway environment.
  • Assist in finalizing design documents, preparing tenders, controlling costs, and overseeing testing, commissioning, quality, and safety inspections.
  • Coordinate contract administration and liaise with stakeholders to ensure project progress, quality, and safety, including during the Defect Liability Period.
Requirements
  • Bachelor’s degree in Mechanical, Electrical, Building Services, Electronic Engineering, or related fields.
  • At least 3 years of relevant construction management experience.
  • Experience with railway projects and knowledge of multi-disciplinary railway systems are advantageous.
Remarks
  • The appointment will be on a two-year renewable contract.
Application Process

Apply online at or send your CV with the reference number to the Human Resource Management Department, MTR Corporation, G.P.O. Box 9916, Hong Kong, by 14 August 2025.

For more job opportunities, visit MTR Corporation's careers website. All personal data will be used for recruitment purposes only and retained for 12 months if unsuccessful.

Additional Details

Location: Hong Kong

Schedule: Full-time

Job Posting Date: 31 July 2025

Closing Date: 14 August 2025

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About the latest Engineering operations Jobs in Hong Kong !

Strategy and Operations Lead, APAC Customer Engineering

Google

Posted today

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Job Description

**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 6 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity, or corporate advisory, or 4 years of experience with an advanced degree.
**Preferred qualifications:**
+ Experience in Cloud or Infrastructure-as-a-Service (IaaS) businesses.
+ Experience supporting customer engineering, solution engineering, or pre-sales technical teams for strategy and planning activities.
+ Ability to translate data into business insights along with excellent problem-solving skills.
+ Ability to work in a fluid environment along with time-management and prioritization skills.
+ Ability to grow and navigate ambiguity, learn and collaborate within a team of professionals.
+ Excellent story telling and communication skills and the ability to craft an engaging narrative which includes presentation, structure, and design.
The Business Strategy & Operations organization provides business critical insights using analytics, ensures cross functional alignment of goals and execution, and helps teams drive strategic partnerships and new initiatives forward. We stay focused on aligning the highest-level company priorities with effective day-to-day operations, and help evolve early stage ideas into future-growth initiatives.
As a Go-To-Market Strategy and Operations Lead, you will be a part of the APAC Strategy and Operations team. In this role, you will support the Head of Strategy and Operations Lead for Customer Engineering (CE) in driving the priorities of the CE organization, partnering directly with the Vice President (VP) and Directors of the CE organization, and guiding the organization with planning and execution. You will also help drive initiatives for the APAC VP of the CE organization.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities:**
+ Partner with the Customer Engineering leadership team in APAC to develop the organization's strategy, becoming an integral part and a trusted advisor to the leadership team.
+ Drive the business forward by developing and executing initiatives to accelerate growth, and grow the business to implement initiatives in an organization.
+ Establish and structure the way we work, through operational flow of business, metrics, insights, and reporting.
+ Help run the business for the Customer Engineering organization, own processes like business reviews and planning, and foster collaboration and standard procedures sharing within the region.
+ Identify opportunities to improve existing processes, and help drive up the productivity of the Customer Engineering team.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
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Support Engineer (Quality Engineering) (2-year contract)

Hong Kong, Hong Kong Hong Kong Disneyland

Posted 10 days ago

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Job Description

Join to apply for the Support Engineer (Quality Engineering) (2-year contract) role at Hong Kong Disneyland .

Responsibilities include:

  • Conducting Quality Audits on Engineering and Maintenance activities, performing root cause analysis, proposing corrective and improvement actions, and reporting findings.
  • Coordinating Amusement Ride Examinations according to COP on Amusement Ride Safety Ordinance (CAP.449), and preparing necessary reports and documents.
  • Supporting routine engineering activities such as reviewing and approving engineering document changes and proposing Quality Requirement codes for ride component procurement.
  • Participating in the establishment, review, and approval of Engineering Documents to ensure compliance with Manufacturer’s requirements, including Maintenance Manuals, Job Plans, Engineering Instructions, Drawings, and Quality Policies.
  • Investigating component defects or failures, issuing engineering dispositions for defective components or issues.
  • Assisting the manager with project deliverables development, assessment, and auditing for new projects related to Amusement Rides and Entertainment venues.

Job Requirements:

  • Bachelor Degree in Engineering (Quality, Manufacturing, Mechanical, Mechatronic or related).
  • Minimum 3 years of relevant experience in Quality Management Systems, Auditing, or project management.
  • Preferable experience in mechanical design, welding, and measurement instruments.
  • Experience in theatre or stage engineering is beneficial.
  • Ability to work non-traditional hours, including weekends, evenings, and holidays.
  • Ability to make independent decisions, with fluent spoken and written English, and confident communication with multinational partners.

Additional details:

  • Seniority level: Mid-Senior level
  • Employment type: Contract
  • Job function: Quality Assurance
  • Industry: Entertainment Providers
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Support Engineer (Quality Engineering) (2-year contract)

Hong Kong Disneyland

Posted 24 days ago

Job Viewed

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Job Description

Join to apply for the Support Engineer (Quality Engineering) (2-year contract) role at Hong Kong Disneyland .

Responsibilities include:

  • Conducting Quality Audits on Engineering and Maintenance activities, performing root cause analysis, proposing corrective and improvement actions, and reporting findings.
  • Coordinating Amusement Ride Examinations according to COP on Amusement Ride Safety Ordinance (CAP.449), and preparing necessary reports and documents.
  • Supporting routine engineering activities such as reviewing and approving engineering document changes and proposing Quality Requirement codes for ride component procurement.
  • Participating in the establishment, review, and approval of Engineering Documents to ensure compliance with Manufacturer’s requirements, including Maintenance Manuals, Job Plans, Engineering Instructions, Drawings, and Quality Policies.
  • Investigating component defects or failures, issuing engineering dispositions for defective components or issues.
  • Assisting the manager with project deliverables development, assessment, and auditing for new projects related to Amusement Rides and Entertainment venues.

Job Requirements:

  • Bachelor Degree in Engineering (Quality, Manufacturing, Mechanical, Mechatronic or related).
  • Minimum 3 years of relevant experience in Quality Management Systems, Auditing, or project management.
  • Preferable experience in mechanical design, welding, and measurement instruments.
  • Experience in theatre or stage engineering is beneficial.
  • Ability to work non-traditional hours, including weekends, evenings, and holidays.
  • Ability to make independent decisions, with fluent spoken and written English, and confident communication with multinational partners.

Additional details:

  • Seniority level: Mid-Senior level
  • Employment type: Contract
  • Job function: Quality Assurance
  • Industry: Entertainment Providers
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