20 Engineering Specialist jobs in Hong Kong

Join to apply for the Technology – Data Engineering Specialist/ Sr. Analyst role at Accenture .

Get AI-powered advice on this job and more exclusive features.

Let there be CHANGE

Ready to fast-track your career? Ready to solve complex problems? Advance your skills? Deliver next-generation technology solutions? Join Accenture and help transform leading organizations and communities around the world. Working in highly collaborative teams for world-leading clients, we’ll nurture your talent in an inclusive culture that values diversity.

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity, and your best true self to your work.

Here, you’ll match your ingenuity with the latest technology to make incredible things. Let’s create something together.

You can enjoy:

• Comprehensive Medical (24-hour worldwide) coverage, including your spouse/ life partner and children!
• Dental insurance, Life insurance, Total and perm disability, accidental death & dismemberment insurance!
• Vision care benefits, Health check, Housing benefits!
• Purchase of Accenture stocks at attractive discount!
• Reimbursement of Professional Membership costs
• Professional training and career advancement opportunities!
• Valuable project exposure for different technologies and industry domains!

When you work with us, change becomes the most dynamic, powerful source of progress you have!

• Assist in building and maintaining scalable and reliable data pipelines.
• Support the development and optimization of our data warehouse, data lake, and other storage solutions.
• Collaborate with data engineers, analysts, and software engineers to ensure efficient data flows.
• Work with cloud-based data platforms (e.g., AWS, Azure, GCP) and modern data processing frameworks.
• Monitor and troubleshoot data infrastructure issues to ensure high availability and performance.
• Assist in implementing data governance, security, and compliance best practices.
• Continuously improve and document data platform processes and workflows.

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Basic knowledge of SQL and experience working with relational databases.
• Familiarity with Python, Java, or Scala for data processing.
• Understanding of cloud platforms like AWS, Azure, or GCP is a plus.
• Exposure to big data technologies like Spark, Hadoop, or Kafka is a bonus.
• Strong problem-solving skills and eagerness to learn new technologies.
• Excellent communication and collaboration skills. Good communication, interpersonal, and relationship building skills.
• High proficiency in both verbal and written English and Cantonese (Mandarin is an added advantage).

• Mid-Senior level

• Full-time

• Information Technology and Engineering

• Business Consulting and Services

Referrals increase your chances of interviewing at Accenture by 2x.

Get notified about new Technology Specialist jobs in Hong Kong, Hong Kong SAR .

Join to apply for the Technology – Data Engineering Specialist/ Asso. Manager/ Manager role at Accenture

1 week ago Be among the first 25 applicants

Join to apply for the Technology – Data Engineering Specialist/ Asso. Manager/ Manager role at Accenture

Let there be CHANGE

Ready to fast-track your career? Ready to solve complex problems? Advance your skills? Deliver next-generation technology solutions? Join Accenture and help transform leading organizations and communities around the world. Working in highly collaborative teams for world-leading clients, we’ll nurture your talent in an inclusive culture that values diversity.

Let there be CHANGE

Ready to fast-track your career? Ready to solve complex problems? Advance your skills? Deliver next-generation technology solutions? Join Accenture and help transform leading organizations and communities around the world. Working in highly collaborative teams for world-leading clients, we’ll nurture your talent in an inclusive culture that values diversity.

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.

Here, you’ll match your ingenuity with the latest technology to make incredible things. Let’s create something together.

Data & AI Team

You will involve delivering end to end data transformation solutions for enterprise-level accounts, from the design phase through to implementation. The ideal candidate should possess strong data engineering skills in building data products and platforms, as well as experience managing the clients and collaborating with regional teams.

Job duties of this Role:

1. Utilize emerging technologies and big data design principles in developing data pipelines, interfaces, and architecture to support big data and analytics initiative
2. Drive the development and optimization of advanced data warehousing, data lake architectures, and integrated storage solutions to enhance data accessibility and performance.
3. Collaborate strategically with cross-functional teams, including data engineers, analysts, and software developers, to ensure seamless and efficient data flows across the organization.
4. Leverage expertise in cloud-based data platforms (e.g., AWS, Azure, GCP) and modern data processing frameworks to architect innovative solutions that meet business needs.
5. Oversee the monitoring and troubleshooting of data infrastructure, ensuring high availability, performance, and resilience of data systems.
6. Spearhead the implementation of comprehensive data governance, security, and compliance frameworks to uphold industry standards and best practices.

Come JOIN US if you have:

1. Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
2. 5-10 years experience in delivering system integration or implementation projects
3. Deep skills in design and development of E2E data management and analytics architecture (i.e. ingestion, loading, transformation, data model design)
4. Experience with SQL and/or NOSQL databases
5. Familiarity with Python, Java, or Scala for data processing.
6. Understanding of cloud platforms like AWS, Azure, or GCP
7. Exposure to big data technologies like Spark, Hadoop, or Kafka
8. Strong problem-solving skills and eagerness to learn new technologies.
9. Excellent communication and collaboration skills. Good communication, interpersonal, and relationship building skills
10. High proficiency in both verbal and written English and Cantonese (Mandarin is an added advantage)

Total - 2 Headcount

• Mid-Senior level

• Full-time

• Other

• Business Consulting and Services

Referrals increase your chances of interviewing at Accenture by 2x

Get notified about new Technology – Data Engineering Specialist/ Asso. Manager/ Manager jobs in Hong Kong, Hong Kong SAR .

Join to apply for the Technology – Data Engineering Specialist/ Asso. Manager/ Manager role at Accenture

1 week ago Be among the first 25 applicants

Join to apply for the Technology – Data Engineering Specialist/ Asso. Manager/ Manager role at Accenture

Let there be CHANGE
Ready to fast-track your career? Ready to solve complex problems? Advance your skills? Deliver next-generation technology solutions? Join Accenture and help transform leading organizations and communities around the world. Working in highly collaborative teams for world-leading clients, we’ll nurture your talent in an inclusive culture that values diversity.

Let there be CHANGE
Ready to fast-track your career? Ready to solve complex problems? Advance your skills? Deliver next-generation technology solutions? Join Accenture and help transform leading organizations and communities around the world. Working in highly collaborative teams for world-leading clients, we’ll nurture your talent in an inclusive culture that values diversity.
Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.
Here, you’ll match your ingenuity with the latest technology to make incredible things. Let’s create something together.
Data & AI Team
You will involve delivering end to end data transformation solutions for enterprise-level accounts, from the design phase through to implementation. The ideal candidate should possess strong data engineering skills in building data products and platforms, as well as experience managing the clients and collaborating with regional teams.
Job duties of this Role:

• Utilize emerging technologies and big data design principles in developing data pipelines, interfaces, and architecture to support big data and analytics initiative
• Drive the development and optimization of advanced data warehousing, data lake architectures, and integrated storage solutions to enhance data accessibility and performance.
• Collaborate strategically with cross-functional teams, including data engineers, analysts, and software developers, to ensure seamless and efficient data flows across the organization.
• Leverage expertise in cloud-based data platforms (e.g., AWS, Azure, GCP) and modern data processing frameworks to architect innovative solutions that meet business needs.
• Oversee the monitoring and troubleshooting of data infrastructure, ensuring high availability, performance, and resilience of data systems.
• Spearhead the implementation of comprehensive data governance, security, and compliance frameworks to uphold industry standards and best practices.

Come JOIN US if you have:

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 5-10 years experience in delivering system integration or implementation projects
• Deep skills in design and development of E2E data management and analytics architecture (i.e. ingestion, loading, transformation, data model design)
• Experience with SQL and/or NOSQL databases
• Familiarity with Python, Java, or Scala for data processing.
• Understanding of cloud platforms like AWS, Azure, or GCP
• Exposure to big data technologies like Spark, Hadoop, or Kafka
• Strong problem-solving skills and eagerness to learn new technologies.
• Excellent communication and collaboration skills. Good communication, interpersonal, and relationship building skills
• High proficiency in both verbal and written English and Cantonese (Mandarin is an added advantage)

Total - 2 Headcount

• Mid-Senior level

• Full-time

• Other

• Business Consulting and Services

Referrals increase your chances of interviewing at Accenture by 2x

Get notified about new Technology – Data Engineering Specialist/ Asso. Manager/ Manager jobs in Hong Kong, Hong Kong SAR .

Join to apply for the AI Engineering Specialist (Software as a Medical Device (SaMD) and Artificial Intelligence) role at Advanced Biomedical Instrumentation Centre

1 week ago Be among the first 25 applicants

Join to apply for the AI Engineering Specialist (Software as a Medical Device (SaMD) and Artificial Intelligence) role at Advanced Biomedical Instrumentation Centre

Applications are invited for appointment as AI Engineering Specialist (Software as a Medical Device (SaMD) and Artificial Intelligence) (Ref.: H01/2025/063)

We are seeking an expert to play a pivotal role in our medical engineering efforts. You will drive and shape the development of groundbreaking Software as a Medical Device (SaMD) products and leverage the power of artificial intelligence to revolutionize diagnostics, treatment, and patient care.

What You'll Do

• Lead the design and development of AI/ML algorithm
• Focus on electrophysiology and brain-computer interface (BCI) data analysis and algorithms
• Apply your expertise in machine learning (especially deep learning) to develop, train, validate, and optimize algorithms for a variety of medical applications.
• Architect and develop SaMD products, with a focus on US FDA product registration (510(k), De Novo, PMA) and fulfilling international standards (e.g., ISO 13485, IEC 62304)
• Employ software engineering best practices and adhere to relevant software development cycle standards
• Guide architectural decisions, technology choices, and development methodologies
• Collaborate with cross-functional teams (product, clinical, regulatory) to ensure alignment
  
  
  

• Bachelor, Master or Ph.D. degree in Computer Science, Data Science, Biomedical Engineering, Information Engineering, or a related field with a strong emphasis on software development and AI/ML.
• Proven experiences in BCI related data analysis and algorithms
• Proven experience in handling brain-related electrophysiological signals such as ECoG, neural spikes or EEG as a plus
• 6+ years of experience in software development for medical applications, with 3+ years focused on SaMD and a proven track record of developing and deploying AI/ML algorithms in a regulated environment.
• Expert-level proficiency in machine learning, particularly deep learning, with hands-on experience using frameworks and tools, such as TensorFlow, PyTorch, Keras, etc.
• Strong programming skills in languages such as Python, C++, R, and Java.
• Experience with cloud computing platforms (AWS, Azure, GCP) and their services relevant to SaMD.
• In-depth understanding of the medical device development lifecycle and relevant regulations (FDA or EU MDR).
• Experience with SaMD development, verification, validation, and regulatory approval.
• Knowledge of QMS principles and ISO 13485.
  
  
  

• Full-time / part-time, details can be negotiated
• Located in Hong Kong, or the Silicon Valley area in California in US
• Highly competitive compensation will be offered.
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering, Science, and Health Care Provider
• Industries Medical Equipment Manufacturing

Referrals increase your chances of interviewing at Advanced Biomedical Instrumentation Centre by 2x

Get notified about new Engineering Specialist jobs in Hong Kong, Hong Kong SAR .

New Territories, Hong Kong SAR 1 week ago

Shenzhen, Guangdong, China CN¥12,000.00-CN¥18,000.00 1 year ago

Tsuen Wan District, Hong Kong SAR 6 hours ago

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Join to apply for the AI Engineering Specialist (Software as a Medical Device (SaMD) and Artificial Intelligence) role at Advanced Biomedical Instrumentation Centre

1 week ago Be among the first 25 applicants

Join to apply for the AI Engineering Specialist (Software as a Medical Device (SaMD) and Artificial Intelligence) role at Advanced Biomedical Instrumentation Centre

Applications are invited for appointment as AI Engineering Specialist (Software as a Medical Device (SaMD) and Artificial Intelligence) (Ref.: H01/2025/063)
We are seeking an expert to play a pivotal role in our medical engineering efforts. You will drive and shape the development of groundbreaking Software as a Medical Device (SaMD) products and leverage the power of artificial intelligence to revolutionize diagnostics, treatment, and patient care.
What You'll Do

• Lead the design and development of AI/ML algorithm
• Focus on electrophysiology and brain-computer interface (BCI) data analysis and algorithms
• Apply your expertise in machine learning (especially deep learning) to develop, train, validate, and optimize algorithms for a variety of medical applications.
• Architect and develop SaMD products, with a focus on US FDA product registration (510(k), De Novo, PMA) and fulfilling international standards (e.g., ISO 13485, IEC 62304)
• Employ software engineering best practices and adhere to relevant software development cycle standards
• Guide architectural decisions, technology choices, and development methodologies
• Collaborate with cross-functional teams (product, clinical, regulatory) to ensure alignment
  

• Bachelor, Master or Ph.D. degree in Computer Science, Data Science, Biomedical Engineering, Information Engineering, or a related field with a strong emphasis on software development and AI/ML.
• Proven experiences in BCI related data analysis and algorithms
• Proven experience in handling brain-related electrophysiological signals such as ECoG, neural spikes or EEG as a plus
• 6+ years of experience in software development for medical applications, with 3+ years focused on SaMD and a proven track record of developing and deploying AI/ML algorithms in a regulated environment.
• Expert-level proficiency in machine learning, particularly deep learning, with hands-on experience using frameworks and tools, such as TensorFlow, PyTorch, Keras, etc.
• Strong programming skills in languages such as Python, C++, R, and Java.
• Experience with cloud computing platforms (AWS, Azure, GCP) and their services relevant to SaMD.
• In-depth understanding of the medical device development lifecycle and relevant regulations (FDA or EU MDR).
• Experience with SaMD development, verification, validation, and regulatory approval.
• Knowledge of QMS principles and ISO 13485.
  

• Full-time / part-time, details can be negotiated
• Located in Hong Kong, or the Silicon Valley area in California in US
• Highly competitive compensation will be offered.
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering, Science, and Health Care Provider
• Industries Medical Equipment Manufacturing

Referrals increase your chances of interviewing at Advanced Biomedical Instrumentation Centre by 2x

Get notified about new Engineering Specialist jobs in Hong Kong, Hong Kong SAR .

New Territories, Hong Kong SAR 1 week ago

Shenzhen, Guangdong, China CN¥12,000.00-CN¥18,000.00 1 year ago

Tsuen Wan District, Hong Kong SAR 6 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the HK Technical Solutions Consultant (ManageEngine) role at Zoho APAC

Join to apply for the HK Technical Solutions Consultant (ManageEngine) role at Zoho APAC

Get AI-powered advice on this job and more exclusive features.

About Us

About Us

Zoho Corporation is a leading technology company with over 15000+ employees worldwide with customers in over 180+ countries. With more than 100 million business users around the globe, Zoho is excited to be driving innovation in every aspect of business software and is now looking for the right candidate to join our team.

If you are interested to be associated with a global leader in cloud and business solutions that adheres to information, security and privacy best practices when doing business, please read on.

About Us

Zoho Corporation is a leading technology company with over 15000+ employees worldwide with customers in over 180+ countries. With more than 100 million business users around the globe, Zoho is excited to be driving innovation in every aspect of business software and is now looking for the right candidate to join our team.

If you are interested in being associated with a global leader in cloud and business solutions that adheres to information, security and privacy best practices when doing business, please read on.

Job Description

This role is specifically for our Enterprise IT Management product suite under the ManageEngine brand. ManageEngine with 90+ products and free tools cover everything your IT needs, at prices you can afford. ManageEngine products are used by 9 out of every 10 Fortune 100 companies and cater to over 50 verticals. From network and device management to IT security and service desk software, we're bringing IT together for an integrated, overarching approach to optimize your IT.

Roles & Responsibilities:

• Be an evangelist for IT solutions across IT operations, security, help desk, endpoint, networks and cloud infrastructure.
• Talk to customers (IT Managers, IT Administrators, Engineers) and partners and understand requirements, and recommend the right
• ManageEngine product in tandem with Account Managers.
• Conduct Masterclass presentations in the local market.
• Work with multiple products focused at IT Management from the company
• Conduct product demonstrations to customers and solve technical queries
• Understanding of product areas including Desktop / Mobile Device Management, IT Help Desk, Windows Management, Public and Private Cloud management.
• Conduct workshops, training sessions, and product events both online and offline as needed.
• Travel to customer locations.
  
  

• Excellent business level English Language and local language skills.
• Interest in learning new software products and getting into details.
• Good interpersonal skills to work with multiple ManageEngine product teams.
• 5+ years of relevant experience.
• Strong technical knowledge with experience in the IT industry.
• Good background in ITSM Solutions, desktop, server/network administration devices is an advantage.
• A good background in ITOM or Cloud is an advantage. One of ITSM or IT Operations Management is a must.
• You must be a resident of the country you are applying for and know the local language in a professional capacity.
• Datacenter experience, Enterprise LAN experience or Windows Environment Experience is an advantage.
• ITIL V3 Foundation certified, Microsoft Certification or Cisco and other industry certifications is an advantage.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Zoho APAC by 2x

Eastern District, Hong Kong SAR 1 week ago

Sha Tin District, Hong Kong SAR 1 week ago

Shenzhen, Guangdong, China CN¥15,000.00-CN¥30,000.00 2 years ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the HK Technical Solutions Consultant (ManageEngine) role at Zoho APAC

Join to apply for the HK Technical Solutions Consultant (ManageEngine) role at Zoho APAC

Get AI-powered advice on this job and more exclusive features.

About Us

About Us
Zoho Corporation is a leading technology company with over 15000+ employees worldwide with customers in over 180+ countries. With more than 100 million business users around the globe, Zoho is excited to be driving innovation in every aspect of business software and is now looking for the right candidate to join our team.
If you are interested to be associated with a global leader in cloud and business solutions that adheres to information, security and privacy best practices when doing business, please read on.
About Us
Zoho Corporation is a leading technology company with over 15000+ employees worldwide with customers in over 180+ countries. With more than 100 million business users around the globe, Zoho is excited to be driving innovation in every aspect of business software and is now looking for the right candidate to join our team.
If you are interested in being associated with a global leader in cloud and business solutions that adheres to information, security and privacy best practices when doing business, please read on.
Job Description
This role is specifically for our Enterprise IT Management product suite under the ManageEngine brand. ManageEngine with 90+ products and free tools cover everything your IT needs, at prices you can afford. ManageEngine products are used by 9 out of every 10 Fortune 100 companies and cater to over 50 verticals. From network and device management to IT security and service desk software, we're bringing IT together for an integrated, overarching approach to optimize your IT.
Roles & Responsibilities:

• Be an evangelist for IT solutions across IT operations, security, help desk, endpoint, networks and cloud infrastructure.
• Talk to customers (IT Managers, IT Administrators, Engineers) and partners and understand requirements, and recommend the right
• ManageEngine product in tandem with Account Managers.
• Conduct Masterclass presentations in the local market.
• Work with multiple products focused at IT Management from the company
• Conduct product demonstrations to customers and solve technical queries
• Understanding of product areas including Desktop / Mobile Device Management, IT Help Desk, Windows Management, Public and Private Cloud management.
• Conduct workshops, training sessions, and product events both online and offline as needed.
• Travel to customer locations.
  

• Excellent business level English Language and local language skills.
• Interest in learning new software products and getting into details.
• Good interpersonal skills to work with multiple ManageEngine product teams.
• 5+ years of relevant experience.
• Strong technical knowledge with experience in the IT industry.
• Good background in ITSM Solutions, desktop, server/network administration devices is an advantage.
• A good background in ITOM or Cloud is an advantage. One of ITSM or IT Operations Management is a must.
• You must be a resident of the country you are applying for and know the local language in a professional capacity.
• Datacenter experience, Enterprise LAN experience or Windows Environment Experience is an advantage.
• ITIL V3 Foundation certified, Microsoft Certification or Cisco and other industry certifications is an advantage.
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Zoho APAC by 2x

Eastern District, Hong Kong SAR 1 week ago

Sha Tin District, Hong Kong SAR 1 week ago

Shenzhen, Guangdong, China CN¥15,000.00-CN¥30,000.00 2 years ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Support Engineering Manager role at Canonical

2 months ago Be among the first 25 applicants

Join to apply for the Support Engineering Manager role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Devices Support Group.

You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.

The role entails

• Management of a professional support team, including skills development and performance management
• Operational control, shift scheduling, accountability for key performance indicators (KPIs)
• Ensures that all customer cases are responded to within the SLA, and in a professional manner
• Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
• Accountability for customer satisfaction
• Contribution to the support knowledge base
• Continuous improvement to the team's processes and support service delivery
• Hire, develop and train support team to match business requirements
• Work with the leadership team to drive growth and transformation initiatives
  
  

• Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
• Leadership experience, and preferably team management experience
• Confidence under pressure, with proven track record of high customer focus
• Preferably fluent in two languages, English being primary one
• Excellent communication skills (verbal and written)
• Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
• Proven track record of contributing to Open Source projects
• Software development experience
• Experience in working in support organizations
• Hands on experience with Canonical's products
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Support Engineering Manager role at Canonical

2 months ago Be among the first 25 applicants

Join to apply for the Support Engineering Manager role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Devices Support Group.
You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.
The role entails

• Management of a professional support team, including skills development and performance management
• Operational control, shift scheduling, accountability for key performance indicators (KPIs)
• Ensures that all customer cases are responded to within the SLA, and in a professional manner
• Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
• Accountability for customer satisfaction
• Contribution to the support knowledge base
• Continuous improvement to the team's processes and support service delivery
• Hire, develop and train support team to match business requirements
• Work with the leadership team to drive growth and transformation initiatives
  

• Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
• Leadership experience, and preferably team management experience
• Confidence under pressure, with proven track record of high customer focus
• Preferably fluent in two languages, English being primary one
• Excellent communication skills (verbal and written)
• Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
• Proven track record of contributing to Open Source projects
• Software development experience
• Experience in working in support organizations
• Hands on experience with Canonical's products
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.