128 Engineering Support jobs in Hong Kong

Join to apply for the Support Engineering Manager role at Canonical

2 months ago Be among the first 25 applicants

Join to apply for the Support Engineering Manager role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Devices Support Group.
You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.
The role entails

• Management of a professional support team, including skills development and performance management
• Operational control, shift scheduling, accountability for key performance indicators (KPIs)
• Ensures that all customer cases are responded to within the SLA, and in a professional manner
• Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
• Accountability for customer satisfaction
• Contribution to the support knowledge base
• Continuous improvement to the team's processes and support service delivery
• Hire, develop and train support team to match business requirements
• Work with the leadership team to drive growth and transformation initiatives
  

• Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
• Leadership experience, and preferably team management experience
• Confidence under pressure, with proven track record of high customer focus
• Preferably fluent in two languages, English being primary one
• Excellent communication skills (verbal and written)
• Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
• Proven track record of contributing to Open Source projects
• Software development experience
• Experience in working in support organizations
• Hands on experience with Canonical's products
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Support Engineer (Quality Engineering) (2-year contract) role at Hong Kong Disneyland .

Responsibilities include:

• Conducting Quality Audits on Engineering and Maintenance activities, performing root cause analysis, proposing corrective and improvement actions, and reporting findings.
• Coordinating Amusement Ride Examinations according to COP on Amusement Ride Safety Ordinance (CAP.449), and preparing necessary reports and documents.
• Supporting routine engineering activities such as reviewing and approving engineering document changes and proposing Quality Requirement codes for ride component procurement.
• Participating in the establishment, review, and approval of Engineering Documents to ensure compliance with Manufacturer’s requirements, including Maintenance Manuals, Job Plans, Engineering Instructions, Drawings, and Quality Policies.
• Investigating component defects or failures, issuing engineering dispositions for defective components or issues.
• Assisting the manager with project deliverables development, assessment, and auditing for new projects related to Amusement Rides and Entertainment venues.

Job Requirements:

• Bachelor Degree in Engineering (Quality, Manufacturing, Mechanical, Mechatronic or related).
• Minimum 3 years of relevant experience in Quality Management Systems, Auditing, or project management.
• Preferable experience in mechanical design, welding, and measurement instruments.
• Experience in theatre or stage engineering is beneficial.
• Ability to work non-traditional hours, including weekends, evenings, and holidays.
• Ability to make independent decisions, with fluent spoken and written English, and confident communication with multinational partners.

Additional details:

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Quality Assurance
• Industry: Entertainment Providers

Join to apply for the Support Engineer (Quality Engineering) (2-year contract) role at Hong Kong Disneyland .

Responsibilities include:

• Conducting Quality Audits on Engineering and Maintenance activities, performing root cause analysis, proposing corrective and improvement actions, and reporting findings.
• Coordinating Amusement Ride Examinations according to COP on Amusement Ride Safety Ordinance (CAP.449), and preparing necessary reports and documents.
• Supporting routine engineering activities such as reviewing and approving engineering document changes and proposing Quality Requirement codes for ride component procurement.
• Participating in the establishment, review, and approval of Engineering Documents to ensure compliance with Manufacturer’s requirements, including Maintenance Manuals, Job Plans, Engineering Instructions, Drawings, and Quality Policies.
• Investigating component defects or failures, issuing engineering dispositions for defective components or issues.
• Assisting the manager with project deliverables development, assessment, and auditing for new projects related to Amusement Rides and Entertainment venues.

Job Requirements:

• Bachelor Degree in Engineering (Quality, Manufacturing, Mechanical, Mechatronic or related).
• Minimum 3 years of relevant experience in Quality Management Systems, Auditing, or project management.
• Preferable experience in mechanical design, welding, and measurement instruments.
• Experience in theatre or stage engineering is beneficial.
• Ability to work non-traditional hours, including weekends, evenings, and holidays.
• Ability to make independent decisions, with fluent spoken and written English, and confident communication with multinational partners.

Additional details:

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Quality Assurance
• Industry: Entertainment Providers

Join to apply for the Technical Support Engineer role at Michael Page .

As we continue to expand internationally, we are looking to hire an Application Support Engineer to focus on our growth in APAC. Reporting to the Department Head, you will have a support background and participate in transforming our customer support capabilities.

1. Support customers by resolving issues through hands-on technical troubleshooting across our technology stack.
2. Build excellent relationships with clients to ensure high customer satisfaction.
3. Use technical analysis skills and IT environment knowledge to solve complex issues and promote best practices.
4. Collaborate with other departments to deliver positive customer outcomes.
5. Work with product management and development teams to channel client feedback into future releases.
6. Provide technical documentation for complex workarounds and solutions.
7. Improve key operational processes based on experience.
8. Read complex application logs to determine likely causes.
9. Monitor system alerts, perform initial diagnosis, and escalate as needed.

• Education: Associate degree or higher, preferably in IT or related fields.
• Experience: Relevant IT support experience.
• Technical Skills: Familiar with Windows and Mac OS, basic networking.
• Knowledge: Cisco phone systems, domain account management.
• Languages: Strong communication skills in Mandarin, Cantonese, and English.
• Soft Skills: Problem-solving and excellent communication abilities.

If you're a tech-savvy individual seeking a career in a top-tier asset management firm, apply now for this exciting opportunity.

Royce Chan

Quote job ref: JN-052025-6748367

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology and Engineering
• Industries: Financial Services, Accounting, Banking

Join to apply for the Technical Support Engineer role at Options Technology

5 days ago Be among the first 25 applicants

Join to apply for the Technical Support Engineer role at Options Technology

Location: Hong Kong

Salary: Competitive

Join our team of expert engineers in the Options Support Team!

Working for Options

Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success.

We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.

Who are we?

Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).

Why Options?

• Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
• Continuous career development opportunities: We provide professional skills development and technical training.
• The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
• Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.
  
  

• 1 years desktop support experience, preferably in a Financial Services Environment, or, Degree level Qualification or equivalent in relevant field.
• Support Desk call logging tools – HP service centre / Remedy / Infra.
• Senior Management / VIP Support.
• Cisco Unified Call Manager.
• Bloomberg/Reuters.
• MCP / MCITP Windows 7 / MCDST / MCSA.
• ITIL v3 Foundation.
• Data Centre experience.
• On call / Out of hours experience.
• Apple products / Mobile technologies.
  
  

• Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.
• Issue customers with details of call assignment and likely resolution timescales.
• Reassign or escalate incidents and requests to on-site third line support, third parties or other teams where appropriate discussing fully with colleagues.
• Monitor and update all incidents and requests, including calls assigned to external suppliers.
• Review incidents and requests with customers and work together to continuously improve service delivery provision.
• Deal directly with requests and complaints alike and escalate where necessary.
• TCP/IP Troubleshooting.
• LAN/WAN troubleshooting Skills.
• Building and Maintaining Desktop/Laptops (HP/Dell).
  
  

• Strong research, writing and communication skills.
• Ability to work in a fast-paced and changeable working environment.
• Exceptional organisational skills and strong attention to detail.
• Desire to travel and see the world.
• Ability to work independently and manage your own projects in a professional manner.
• A passion for innovation and the financial technology sector.
• Strong interpersonal skills.
• Project management skills and proven ability to manage own workload.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Options Technology by 2x

Wan Chai District, Hong Kong SAR 3 months ago

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

New Territories, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 2 weeks ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Kowloon City District, Hong Kong SAR 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Technical Support Engineer role at Michael Page .

As we continue to expand internationally, we are looking to hire an Application Support Engineer to focus on our growth in APAC. Reporting to the Department Head, you will have a support background and participate in transforming our customer support capabilities.

• Support customers by resolving issues through hands-on technical troubleshooting across our technology stack.
• Build excellent relationships with clients to ensure high customer satisfaction.
• Use technical analysis skills and IT environment knowledge to solve complex issues and promote best practices.
• Collaborate with other departments to deliver positive customer outcomes.
• Work with product management and development teams to channel client feedback into future releases.
• Provide technical documentation for complex workarounds and solutions.
• Improve key operational processes based on experience.
• Read complex application logs to determine likely causes.
• Monitor system alerts, perform initial diagnosis, and escalate as needed.

• Education: Associate degree or higher, preferably in IT or related fields.
• Experience: Relevant IT support experience.
• Technical Skills: Familiar with Windows and Mac OS, basic networking.
• Knowledge: Cisco phone systems, domain account management.
• Languages: Strong communication skills in Mandarin, Cantonese, and English.
• Soft Skills: Problem-solving and excellent communication abilities.

If you're a tech-savvy individual seeking a career in a top-tier asset management firm, apply now for this exciting opportunity.

Royce Chan

Quote job ref: JN-052025-6748367

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology and Engineering
• Industries: Financial Services, Accounting, Banking

Join to apply for the Technical Support Engineer role at Options Technology

5 days ago Be among the first 25 applicants

Join to apply for the Technical Support Engineer role at Options Technology

Location: Hong Kong
Salary: Competitive
Join our team of expert engineers in the Options Support Team!
Working for Options
Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success.
We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.
Who are we?
Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).
Why Options?

• Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
• Continuous career development opportunities: We provide professional skills development and technical training.
• The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
• Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.
  

• 1 years desktop support experience, preferably in a Financial Services Environment, or, Degree level Qualification or equivalent in relevant field.
• Support Desk call logging tools – HP service centre / Remedy / Infra.
• Senior Management / VIP Support.
• Cisco Unified Call Manager.
• Bloomberg/Reuters.
• MCP / MCITP Windows 7 / MCDST / MCSA.
• ITIL v3 Foundation.
• Data Centre experience.
• On call / Out of hours experience.
• Apple products / Mobile technologies.
  

• Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.
• Issue customers with details of call assignment and likely resolution timescales.
• Reassign or escalate incidents and requests to on-site third line support, third parties or other teams where appropriate discussing fully with colleagues.
• Monitor and update all incidents and requests, including calls assigned to external suppliers.
• Review incidents and requests with customers and work together to continuously improve service delivery provision.
• Deal directly with requests and complaints alike and escalate where necessary.
• TCP/IP Troubleshooting.
• LAN/WAN troubleshooting Skills.
• Building and Maintaining Desktop/Laptops (HP/Dell).
  

• Strong research, writing and communication skills.
• Ability to work in a fast-paced and changeable working environment.
• Exceptional organisational skills and strong attention to detail.
• Desire to travel and see the world.
• Ability to work independently and manage your own projects in a professional manner.
• A passion for innovation and the financial technology sector.
• Strong interpersonal skills.
• Project management skills and proven ability to manage own workload.
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Options Technology by 2x

Wan Chai District, Hong Kong SAR 3 months ago

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

New Territories, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 2 weeks ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Kowloon City District, Hong Kong SAR 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Support Engineer APAC role at TOPPAN Security

1 day ago Be among the first 25 applicants

Join to apply for the Support Engineer APAC role at TOPPAN Security

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from TOPPAN Security

At TOPPAN Security, our mission is to shape a meaningful, technology-driven future by being a global leader in mission-critical identity and payment technologies.

We serves as the international development arm of the TOPPAN Group in the security domain founded in 1900. TOPPAN is a trusted Japanese brand renowned for its commitment to exceptional quality. Building on this legacy, we combine bold ideas, deep sector expertise, and collaborative intelligence to deliver secure, future-ready solutions.

Our culture is grounded in four core values: Agility , Ownership , Resilience , and a Sense of Fun . We move fast, lead with accountability, grow through challenges, and bring positive energy into everything we do.

Join us and be part of a global, collaborative team where trust and innovation drive everything we do.

ABOUT THE ROLE

We are looking for a motivated and skilled Support Technician/System Support Engineer to maintain and support our company's IT systems. This includes the continued maintenance and technical support of new or existing solutions for our customers. This requires to having a focus on resolving support incidents quickly and efficiently to restore service within SLAs.

Main missions:

• Support the Company's IT systems for customer solutions, including all Company's contracted software and hardware components.
• Incident Management: Resolving, eliminating, reducing client and/or user reported issues, for all components supported by the Company, including request fulfilment, updating tickets, problem management and asset management.
• Interacts with, customers and suppliers as necessary to correct issues.
• Works with other support resources, development team or deployment teams to determine root cause for system failures and monitors trends.
• Conducts trend analysis to identify and prevent potential issues.
• Lead technical Level 1 and 2 support for both the Company and 3rd party systems.
• Support the initial technical investigation for the Level 1 issues Supporting end users by ensuring the current systems are available.
• Support and liaise with the Company local partners, field engineers and other internal teams to restore and resolve impacted systems.
• Liaise with stakeholders as required, supporting investigations into incidents/problems/requests escalated to them.
• Provide professional support in line with the Service Level Agreements (SLA) ensuring contractual targets are achieved and customer satisfaction maintained within the ITIL framework.
• Pre-empt/predict and diagnose customer impacting issues.
• Investigate software and infrastructure issues for assigned projects.
• Proactively investigate the production servers and the databases.
• Able to work under minimal supervision by taking ownership of the assigned responsibilities.
• Prepare documentation for recording the root causes and resolution of incident tickets.
• Knowledge Management : Leading with the generation and maintenance of all technical system and troubleshooting documentation, such as the creation of user guides, manuals, training video, slide deck etc.
• Provide customer site visit reports, periodic reports, status updates or feedback as required.
• Ability to effectively communicate in the English and Chinese language (Optional)

ABOUT YOU

• Requires at least of 3 years' experience as at level 1 & 2 support.
• Information Technology or related Degree.
• ITIL foundation certification, or equivalent, or knowledge about the same.
• Must be legally eligible to work within Hong Kong.
• Demonstrate a flexible approach to location and working hours.
• Willingness to travel internationally as needed for system support and rollout.

What We Offer

• An opportunity to work with cutting-edge technologies and develop new skills.

• A collaborative and supportive work environment.

• Competitive compensation and benefits package.

• Opportunities for professional growth and development.

• Travel opportunities and exposure to international markets

TOPPAN is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, color, religion, national origin, veteran status, or disability.

• Seniority level Not Applicable

• Employment type Full-time

• Job function Customer Service
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at TOPPAN Security by 2x

Wan Chai District, Hong Kong SAR 4 months ago

Wan Chai District, Hong Kong SAR 3 days ago

Central & Western District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 3 weeks ago

Central & Western District, Hong Kong SAR 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Support Engineer APAC role at TOPPAN Security

1 day ago Be among the first 25 applicants

Join to apply for the Support Engineer APAC role at TOPPAN Security

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from TOPPAN Security

At TOPPAN Security, our mission is to shape a meaningful, technology-driven future by being a global leader in mission-critical identity and payment technologies.

We serves as the international development arm of the TOPPAN Group in the security domain founded in 1900. TOPPAN is a trusted Japanese brand renowned for its commitment to exceptional quality. Building on this legacy, we combine bold ideas, deep sector expertise, and collaborative intelligence to deliver secure, future-ready solutions.

Our culture is grounded in four core values: Agility , Ownership , Resilience , and a Sense of Fun . We move fast, lead with accountability, grow through challenges, and bring positive energy into everything we do.

Join us and be part of a global, collaborative team where trust and innovation drive everything we do.

ABOUT THE ROLE

We are looking for a motivated and skilled Support Technician/System Support Engineer to maintain and support our company's IT systems. This includes the continued maintenance and technical support of new or existing solutions for our customers. This requires to having a focus on resolving support incidents quickly and efficiently to restore service within SLAs.

Main missions:

• Support the Company's IT systems for customer solutions, including all Company's contracted software and hardware components.
• Incident Management: Resolving, eliminating, reducing client and/or user reported issues, for all components supported by the Company, including request fulfilment, updating tickets, problem management and asset management.
• Interacts with, customers and suppliers as necessary to correct issues.
• Works with other support resources, development team or deployment teams to determine root cause for system failures and monitors trends.
• Conducts trend analysis to identify and prevent potential issues.
• Lead technical Level 1 and 2 support for both the Company and 3rd party systems.
• Support the initial technical investigation for the Level 1 issues Supporting end users by ensuring the current systems are available.
• Support and liaise with the Company local partners, field engineers and other internal teams to restore and resolve impacted systems.
• Liaise with stakeholders as required, supporting investigations into incidents/problems/requests escalated to them.
• Provide professional support in line with the Service Level Agreements (SLA) ensuring contractual targets are achieved and customer satisfaction maintained within the ITIL framework.
• Pre-empt/predict and diagnose customer impacting issues.
• Investigate software and infrastructure issues for assigned projects.
• Proactively investigate the production servers and the databases.
• Able to work under minimal supervision by taking ownership of the assigned responsibilities.
• Prepare documentation for recording the root causes and resolution of incident tickets.
• Knowledge Management : Leading with the generation and maintenance of all technical system and troubleshooting documentation, such as the creation of user guides, manuals, training video, slide deck etc.
• Provide customer site visit reports, periodic reports, status updates or feedback as required.
• Ability to effectively communicate in the English and Chinese language (Optional)

ABOUT YOU

• Requires at least of 3 years' experience as at level 1 & 2 support.
• Information Technology or related Degree.
• ITIL foundation certification, or equivalent, or knowledge about the same.
• Must be legally eligible to work within Hong Kong.
• Demonstrate a flexible approach to location and working hours.
• Willingness to travel internationally as needed for system support and rollout.

What We Offer

• An opportunity to work with cutting-edge technologies and develop new skills.

• A collaborative and supportive work environment.

• Competitive compensation and benefits package.

• Opportunities for professional growth and development.

• Travel opportunities and exposure to international markets

TOPPAN is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, color, religion, national origin, veteran status, or disability.

• Seniority level Not Applicable

• Employment type Full-time

• Job function Customer Service
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at TOPPAN Security by 2x

Wan Chai District, Hong Kong SAR 4 months ago

Wan Chai District, Hong Kong SAR 3 days ago

Central & Western District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 3 weeks ago

Central & Western District, Hong Kong SAR 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.