93 Support Engineer jobs in Hong Kong

Join to apply for the Customer Support Engineer role at Fano (Fano Labs)

1 week ago Be among the first 25 applicants

Join to apply for the Customer Support Engineer role at Fano (Fano Labs)

Job Summary
As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.

Job Summary
As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.
Key Responsibilities

• Provide first-line support to clients via designated email, chat, and phone.
• Diagnose and resolve technical issues related to software and applications.
• Assist clients in understanding and utilizing our products effectively.
• Create and maintain documentation for troubleshooting procedures and FAQs.
• Collaborate with the engineering team to escalate and resolve complex issues.
• Conduct training sessions for clients on product features and updates.
• Gather client feedback and communicate insights to product development teams.
• Stay updated on product features, industry trends, and best practices in AI technology.
  

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 2-6 years of experience in technical support or customer service, preferably in the software or AI industry.
• Strong understanding of AI technologies and applications.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate complex technical information clearly and effectively.
• Experience with support ticketing systems and remote troubleshooting tools.
• Familiarity with programming languages (e.g., Python, Typescript) is a plus.
• Familiarity with Kubernetes, Linux, Database is a plus
• Strong interpersonal skills and a commitment to customer satisfaction.

• Seniority level Associate

• Employment type Full-time

• Industries Technology, Information and Media

Referrals increase your chances of interviewing at Fano (Fano Labs) by 2x

Hong Kong SAR HK$20,000.00-HK$30,000.00 1 week ago

Wan Chai District, Hong Kong SAR 4 months ago

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

New Territories, Hong Kong SAR 2 days ago

Central & Western District, Hong Kong SAR 3 weeks ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Kowloon City District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Technical Support Engineer role at Michael Page .

As we continue to expand internationally, we are looking to hire an Application Support Engineer to focus on our growth in APAC. Reporting to the Department Head, you will have a support background and participate in transforming our customer support capabilities.

1. Support customers by resolving issues through hands-on technical troubleshooting across our technology stack.
2. Build excellent relationships with clients to ensure high customer satisfaction.
3. Use technical analysis skills and IT environment knowledge to solve complex issues and promote best practices.
4. Collaborate with other departments to deliver positive customer outcomes.
5. Work with product management and development teams to channel client feedback into future releases.
6. Provide technical documentation for complex workarounds and solutions.
7. Improve key operational processes based on experience.
8. Read complex application logs to determine likely causes.
9. Monitor system alerts, perform initial diagnosis, and escalate as needed.

• Education: Associate degree or higher, preferably in IT or related fields.
• Experience: Relevant IT support experience.
• Technical Skills: Familiar with Windows and Mac OS, basic networking.
• Knowledge: Cisco phone systems, domain account management.
• Languages: Strong communication skills in Mandarin, Cantonese, and English.
• Soft Skills: Problem-solving and excellent communication abilities.

If you're a tech-savvy individual seeking a career in a top-tier asset management firm, apply now for this exciting opportunity.

Royce Chan

Quote job ref: JN-052025-6748367

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology and Engineering
• Industries: Financial Services, Accounting, Banking

Join to apply for the Technical Support Engineer role at Options Technology

5 days ago Be among the first 25 applicants

Join to apply for the Technical Support Engineer role at Options Technology

Location: Hong Kong

Salary: Competitive

Join our team of expert engineers in the Options Support Team!

Working for Options

Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success.

We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.

Who are we?

Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).

Why Options?

• Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
• Continuous career development opportunities: We provide professional skills development and technical training.
• The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
• Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.
  
  

• 1 years desktop support experience, preferably in a Financial Services Environment, or, Degree level Qualification or equivalent in relevant field.
• Support Desk call logging tools – HP service centre / Remedy / Infra.
• Senior Management / VIP Support.
• Cisco Unified Call Manager.
• Bloomberg/Reuters.
• MCP / MCITP Windows 7 / MCDST / MCSA.
• ITIL v3 Foundation.
• Data Centre experience.
• On call / Out of hours experience.
• Apple products / Mobile technologies.
  
  

• Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.
• Issue customers with details of call assignment and likely resolution timescales.
• Reassign or escalate incidents and requests to on-site third line support, third parties or other teams where appropriate discussing fully with colleagues.
• Monitor and update all incidents and requests, including calls assigned to external suppliers.
• Review incidents and requests with customers and work together to continuously improve service delivery provision.
• Deal directly with requests and complaints alike and escalate where necessary.
• TCP/IP Troubleshooting.
• LAN/WAN troubleshooting Skills.
• Building and Maintaining Desktop/Laptops (HP/Dell).
  
  

• Strong research, writing and communication skills.
• Ability to work in a fast-paced and changeable working environment.
• Exceptional organisational skills and strong attention to detail.
• Desire to travel and see the world.
• Ability to work independently and manage your own projects in a professional manner.
• A passion for innovation and the financial technology sector.
• Strong interpersonal skills.
• Project management skills and proven ability to manage own workload.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Options Technology by 2x

Wan Chai District, Hong Kong SAR 3 months ago

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

New Territories, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 2 weeks ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Kowloon City District, Hong Kong SAR 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Technical Support Engineer role at Michael Page .

As we continue to expand internationally, we are looking to hire an Application Support Engineer to focus on our growth in APAC. Reporting to the Department Head, you will have a support background and participate in transforming our customer support capabilities.

• Support customers by resolving issues through hands-on technical troubleshooting across our technology stack.
• Build excellent relationships with clients to ensure high customer satisfaction.
• Use technical analysis skills and IT environment knowledge to solve complex issues and promote best practices.
• Collaborate with other departments to deliver positive customer outcomes.
• Work with product management and development teams to channel client feedback into future releases.
• Provide technical documentation for complex workarounds and solutions.
• Improve key operational processes based on experience.
• Read complex application logs to determine likely causes.
• Monitor system alerts, perform initial diagnosis, and escalate as needed.

• Education: Associate degree or higher, preferably in IT or related fields.
• Experience: Relevant IT support experience.
• Technical Skills: Familiar with Windows and Mac OS, basic networking.
• Knowledge: Cisco phone systems, domain account management.
• Languages: Strong communication skills in Mandarin, Cantonese, and English.
• Soft Skills: Problem-solving and excellent communication abilities.

If you're a tech-savvy individual seeking a career in a top-tier asset management firm, apply now for this exciting opportunity.

Royce Chan

Quote job ref: JN-052025-6748367

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology and Engineering
• Industries: Financial Services, Accounting, Banking

Join to apply for the Technical Support Engineer role at Options Technology

5 days ago Be among the first 25 applicants

Join to apply for the Technical Support Engineer role at Options Technology

Location: Hong Kong
Salary: Competitive
Join our team of expert engineers in the Options Support Team!
Working for Options
Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success.
We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.
Who are we?
Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).
Why Options?

• Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
• Continuous career development opportunities: We provide professional skills development and technical training.
• The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
• Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.
  

• 1 years desktop support experience, preferably in a Financial Services Environment, or, Degree level Qualification or equivalent in relevant field.
• Support Desk call logging tools – HP service centre / Remedy / Infra.
• Senior Management / VIP Support.
• Cisco Unified Call Manager.
• Bloomberg/Reuters.
• MCP / MCITP Windows 7 / MCDST / MCSA.
• ITIL v3 Foundation.
• Data Centre experience.
• On call / Out of hours experience.
• Apple products / Mobile technologies.
  

• Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.
• Issue customers with details of call assignment and likely resolution timescales.
• Reassign or escalate incidents and requests to on-site third line support, third parties or other teams where appropriate discussing fully with colleagues.
• Monitor and update all incidents and requests, including calls assigned to external suppliers.
• Review incidents and requests with customers and work together to continuously improve service delivery provision.
• Deal directly with requests and complaints alike and escalate where necessary.
• TCP/IP Troubleshooting.
• LAN/WAN troubleshooting Skills.
• Building and Maintaining Desktop/Laptops (HP/Dell).
  

• Strong research, writing and communication skills.
• Ability to work in a fast-paced and changeable working environment.
• Exceptional organisational skills and strong attention to detail.
• Desire to travel and see the world.
• Ability to work independently and manage your own projects in a professional manner.
• A passion for innovation and the financial technology sector.
• Strong interpersonal skills.
• Project management skills and proven ability to manage own workload.
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Options Technology by 2x

Wan Chai District, Hong Kong SAR 3 months ago

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

New Territories, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 2 weeks ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Kowloon City District, Hong Kong SAR 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Support Engineer APAC role at TOPPAN Security

1 day ago Be among the first 25 applicants

Join to apply for the Support Engineer APAC role at TOPPAN Security

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from TOPPAN Security

At TOPPAN Security, our mission is to shape a meaningful, technology-driven future by being a global leader in mission-critical identity and payment technologies.

We serves as the international development arm of the TOPPAN Group in the security domain founded in 1900. TOPPAN is a trusted Japanese brand renowned for its commitment to exceptional quality. Building on this legacy, we combine bold ideas, deep sector expertise, and collaborative intelligence to deliver secure, future-ready solutions.

Our culture is grounded in four core values: Agility , Ownership , Resilience , and a Sense of Fun . We move fast, lead with accountability, grow through challenges, and bring positive energy into everything we do.

Join us and be part of a global, collaborative team where trust and innovation drive everything we do.

ABOUT THE ROLE

We are looking for a motivated and skilled Support Technician/System Support Engineer to maintain and support our company's IT systems. This includes the continued maintenance and technical support of new or existing solutions for our customers. This requires to having a focus on resolving support incidents quickly and efficiently to restore service within SLAs.

Main missions:

• Support the Company's IT systems for customer solutions, including all Company's contracted software and hardware components.
• Incident Management: Resolving, eliminating, reducing client and/or user reported issues, for all components supported by the Company, including request fulfilment, updating tickets, problem management and asset management.
• Interacts with, customers and suppliers as necessary to correct issues.
• Works with other support resources, development team or deployment teams to determine root cause for system failures and monitors trends.
• Conducts trend analysis to identify and prevent potential issues.
• Lead technical Level 1 and 2 support for both the Company and 3rd party systems.
• Support the initial technical investigation for the Level 1 issues Supporting end users by ensuring the current systems are available.
• Support and liaise with the Company local partners, field engineers and other internal teams to restore and resolve impacted systems.
• Liaise with stakeholders as required, supporting investigations into incidents/problems/requests escalated to them.
• Provide professional support in line with the Service Level Agreements (SLA) ensuring contractual targets are achieved and customer satisfaction maintained within the ITIL framework.
• Pre-empt/predict and diagnose customer impacting issues.
• Investigate software and infrastructure issues for assigned projects.
• Proactively investigate the production servers and the databases.
• Able to work under minimal supervision by taking ownership of the assigned responsibilities.
• Prepare documentation for recording the root causes and resolution of incident tickets.
• Knowledge Management : Leading with the generation and maintenance of all technical system and troubleshooting documentation, such as the creation of user guides, manuals, training video, slide deck etc.
• Provide customer site visit reports, periodic reports, status updates or feedback as required.
• Ability to effectively communicate in the English and Chinese language (Optional)

ABOUT YOU

• Requires at least of 3 years' experience as at level 1 & 2 support.
• Information Technology or related Degree.
• ITIL foundation certification, or equivalent, or knowledge about the same.
• Must be legally eligible to work within Hong Kong.
• Demonstrate a flexible approach to location and working hours.
• Willingness to travel internationally as needed for system support and rollout.

What We Offer

• An opportunity to work with cutting-edge technologies and develop new skills.

• A collaborative and supportive work environment.

• Competitive compensation and benefits package.

• Opportunities for professional growth and development.

• Travel opportunities and exposure to international markets

TOPPAN is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, color, religion, national origin, veteran status, or disability.

• Seniority level Not Applicable

• Employment type Full-time

• Job function Customer Service
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at TOPPAN Security by 2x

Wan Chai District, Hong Kong SAR 4 months ago

Wan Chai District, Hong Kong SAR 3 days ago

Central & Western District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 3 weeks ago

Central & Western District, Hong Kong SAR 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Support Engineer APAC role at TOPPAN Security

1 day ago Be among the first 25 applicants

Join to apply for the Support Engineer APAC role at TOPPAN Security

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from TOPPAN Security

At TOPPAN Security, our mission is to shape a meaningful, technology-driven future by being a global leader in mission-critical identity and payment technologies.

We serves as the international development arm of the TOPPAN Group in the security domain founded in 1900. TOPPAN is a trusted Japanese brand renowned for its commitment to exceptional quality. Building on this legacy, we combine bold ideas, deep sector expertise, and collaborative intelligence to deliver secure, future-ready solutions.

Our culture is grounded in four core values: Agility , Ownership , Resilience , and a Sense of Fun . We move fast, lead with accountability, grow through challenges, and bring positive energy into everything we do.

Join us and be part of a global, collaborative team where trust and innovation drive everything we do.

ABOUT THE ROLE

We are looking for a motivated and skilled Support Technician/System Support Engineer to maintain and support our company's IT systems. This includes the continued maintenance and technical support of new or existing solutions for our customers. This requires to having a focus on resolving support incidents quickly and efficiently to restore service within SLAs.

Main missions:

• Support the Company's IT systems for customer solutions, including all Company's contracted software and hardware components.
• Incident Management: Resolving, eliminating, reducing client and/or user reported issues, for all components supported by the Company, including request fulfilment, updating tickets, problem management and asset management.
• Interacts with, customers and suppliers as necessary to correct issues.
• Works with other support resources, development team or deployment teams to determine root cause for system failures and monitors trends.
• Conducts trend analysis to identify and prevent potential issues.
• Lead technical Level 1 and 2 support for both the Company and 3rd party systems.
• Support the initial technical investigation for the Level 1 issues Supporting end users by ensuring the current systems are available.
• Support and liaise with the Company local partners, field engineers and other internal teams to restore and resolve impacted systems.
• Liaise with stakeholders as required, supporting investigations into incidents/problems/requests escalated to them.
• Provide professional support in line with the Service Level Agreements (SLA) ensuring contractual targets are achieved and customer satisfaction maintained within the ITIL framework.
• Pre-empt/predict and diagnose customer impacting issues.
• Investigate software and infrastructure issues for assigned projects.
• Proactively investigate the production servers and the databases.
• Able to work under minimal supervision by taking ownership of the assigned responsibilities.
• Prepare documentation for recording the root causes and resolution of incident tickets.
• Knowledge Management : Leading with the generation and maintenance of all technical system and troubleshooting documentation, such as the creation of user guides, manuals, training video, slide deck etc.
• Provide customer site visit reports, periodic reports, status updates or feedback as required.
• Ability to effectively communicate in the English and Chinese language (Optional)

ABOUT YOU

• Requires at least of 3 years' experience as at level 1 & 2 support.
• Information Technology or related Degree.
• ITIL foundation certification, or equivalent, or knowledge about the same.
• Must be legally eligible to work within Hong Kong.
• Demonstrate a flexible approach to location and working hours.
• Willingness to travel internationally as needed for system support and rollout.

What We Offer

• An opportunity to work with cutting-edge technologies and develop new skills.

• A collaborative and supportive work environment.

• Competitive compensation and benefits package.

• Opportunities for professional growth and development.

• Travel opportunities and exposure to international markets

TOPPAN is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, color, religion, national origin, veteran status, or disability.

• Seniority level Not Applicable

• Employment type Full-time

• Job function Customer Service
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at TOPPAN Security by 2x

Wan Chai District, Hong Kong SAR 4 months ago

Wan Chai District, Hong Kong SAR 3 days ago

Central & Western District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 3 weeks ago

Central & Western District, Hong Kong SAR 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the IT Technical Support Engineer role at ALKF

2 days ago Be among the first 25 applicants

Join to apply for the IT Technical Support Engineer role at ALKF

Get AI-powered advice on this job and more exclusive features.

ALKF+ has been established as an architectural firm in Hong Kong for over 50 years with a portfolio consisting of institutional ventures, hotel developments, residential and commercial projects. ALKF was awarded the top 10 architectural firms in Hong Kong by BCI Asia based on year’s market share in year 2005 to 2019 and 2021 to 2024. In light of our rapid business expansion, we would like to invite professional candidates for the following position.

Key Responsibilities

• Assist in hardware and software installation, configuration, upgrade and maintenance
• First level troubleshooting of computer systems and applications
• Perform daily routine task and server operation
• Prepare procedural documentations and user manual (SOP)
• Assist in IT asset management and security control
• Perform other ad hoc projects assigned
  
  

• Diploma or above in Information Technology, Computer Science or related disciplines
• Basic Network knowledge (IP, TCP, DHCP, DNS)
• Strong problem-solving, analytical and communication skills
• Responsible, independent and able to work under pressure
• Good command of both spoken and written English and Chinese
• Fresh graduate with the attitude to learn will also considered (On job training will be provided)
• Immediate available is highly preferred
  
  

• Resume should be sent in PDF format.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Architecture and Planning

Referrals increase your chances of interviewing at ALKF by 2x

Hong Kong SAR HK$20,000.00-HK$30,000.00 2 weeks ago

Wan Chai District, Hong Kong SAR 4 months ago

Central & Western District, Hong Kong SAR 1 month ago

Central & Western District, Hong Kong SAR 3 days ago

Wan Chai District, Hong Kong SAR 6 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the IT Technical Support Engineer role at ALKF

2 days ago Be among the first 25 applicants

Join to apply for the IT Technical Support Engineer role at ALKF

Get AI-powered advice on this job and more exclusive features.

ALKF+ has been established as an architectural firm in Hong Kong for over 50 years with a portfolio consisting of institutional ventures, hotel developments, residential and commercial projects. ALKF was awarded the top 10 architectural firms in Hong Kong by BCI Asia based on year’s market share in year 2005 to 2019 and 2021 to 2024. In light of our rapid business expansion, we would like to invite professional candidates for the following position.
Key Responsibilities

• Assist in hardware and software installation, configuration, upgrade and maintenance
• First level troubleshooting of computer systems and applications
• Perform daily routine task and server operation
• Prepare procedural documentations and user manual (SOP)
• Assist in IT asset management and security control
• Perform other ad hoc projects assigned
  

• Diploma or above in Information Technology, Computer Science or related disciplines
• Basic Network knowledge (IP, TCP, DHCP, DNS)
• Strong problem-solving, analytical and communication skills
• Responsible, independent and able to work under pressure
• Good command of both spoken and written English and Chinese
• Fresh graduate with the attitude to learn will also considered (On job training will be provided)
• Immediate available is highly preferred
  

• Resume should be sent in PDF format.
  

• Seniority level Entry level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Architecture and Planning

Referrals increase your chances of interviewing at ALKF by 2x

Hong Kong SAR HK$20,000.00-HK$30,000.00 2 weeks ago

Wan Chai District, Hong Kong SAR 4 months ago

Central & Western District, Hong Kong SAR 1 month ago

Central & Western District, Hong Kong SAR 3 days ago

Wan Chai District, Hong Kong SAR 6 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.