What Jobs are available for Expert Consultant in Hong Kong?

Showing 21 Expert Consultant jobs in Hong Kong

Claims Consultant/Expert

$600000 - $1200000 Y Manulife

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Job Description

Job Posting Description
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Claims Consultant/Expert with the resources to solve critical problems for the future of our business, which is why we need you.
Position Responsibilities

  • Adjudicate major and minor claims and deliver efficient and quality of work
  • Handle complaint and appeal cases for smooth resolution
  • Identify improvement areas and manage various initiatives to enhance customers' experience
  • Support and strengthen claims training to customer-facing associates in handling claims enquiries
  • Review and update claims guidelines and manuals
  • Perform ad hoc assignments or projects

Required Qualifications

  • Degree holder
  • Over 3 years relevant claims working experience
  • Have practical experience in team management / management role
  • Experience in complaint handling will be an advantage
  • Good interpersonal and communication skills
  • Strong conflict resolution and problem-solving skills
  • Able to work independently under tight schedule
  • Proficiency in MS Word, MS Excel, MS PowerPoint and Chinese Word Processing
  • Good command of English and Chinese, both spoken and written

When You Join Our Team

  • We'll empower you to learn and grow the career you want.
  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we'll support you in shaping the future you want to see.

About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement
Hybrid

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Claims Consultant/Expert

Hong Kong, Hong Kong Manulife

Posted 16 days ago

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Job Description

**Job Posting Description**
**The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Claims Consultant/Expert with the resources to solve critical problems for the future of our business, which is why we need you.**
**Position Responsibilities:**
+ Adjudicate major and minor claims and deliver efficient and quality of work
+ Handle complaint and appeal cases for smooth resolution
+ Identify improvement areas and manage various initiatives to enhance customers' experience
+ Support and strengthen claims training to customer-facing associates in handling claims enquiries
+ Review and update claims guidelines and manuals
+ Perform ad hoc assignments or projects
**Required Qualifications:**
+ Degree holder
+ Over 3 years relevant claims working experience
+ Have practical experience in team management / management role
+ Experience in complaint handling will be an advantage
+ Good interpersonal and communication skills
+ Strong conflict resolution and problem-solving skills
+ Able to work independently under tight schedule
+ Proficiency in MS Word, MS Excel, MS PowerPoint and Chinese Word Processing
+ Good command of English and Chinese, both spoken and written
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de John Hancock y Manulife**
Manulife Financial Corporation es un importante grupo internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Nuestra sede mundial se encuentra en Toronto, Canadá, y operamos como Manulife mediante nuestras oficinas de Canadá, Asia y Europa, y principalmente como John Hancock en Estados Unidos. Brindamos servicios de asesoría financiera, seguros y soluciones de gestión patrimonial y de activos para personas, grupos e instituciones. Para finales de 2022, ya contábamos con más de 40,000 empleados, más de 116,000 representantes y miles de socios de distribución que brindaban nuestros servicios a más de 34 millones de clientes. Para finales de 2022, los activos que gestionamos y administramos fueron de CAD 1.3 billones (USD 1.0 billones), incluidos los activos invertidos totales de CAD 0.4 billones (USD 0.3 billones) y los activos netos de fondos segregados de CAD 0.3 billones (USD 0.3 billones). Cotizamos en las bolsas de valores de Toronto, Nueva York y Filipinas como "MFC" y en la de Hong Kong como "945".
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, desarrollar y retener una fuerza laboral tan diversa como los clientes a los que servimos, y para fomentar un entorno de trabajo inclusivo que abarque la fuerza de las culturas y las personas. Estamos comprometidos con el reclutamiento justo, la retención, el ascenso y la compensación, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y la lactancia), orientación sexual, características genéticas, estatus de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley aplicable.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información compartida durante el proceso de solicitud de adaptación será almacenada y utilizada de manera congruente con las leyes aplicables y las políticas de Manulife/John Hancock. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
Semana de Trabajo Comprimida
Híbrido
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Underwriting Consultant/Expert

Hong Kong, Hong Kong Manulife

Posted 16 days ago

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Job Description

**Job Posting Description**
**The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Underwriting Consultant/Expert with the resources to solve critical problems for the future of our business, which is why we need you.**
**Position Responsibilities:**
+ Underwrite cases to ensure satisfactory services are delivered within agreed turnaround time
+ Ensure underwriting standards comply with Audits Guidelines
+ Handle enquiries from distribution channels via phone and/or email
+ Support benchmarking of competitors' practices, delivering recommendations to enable upgrade of existing guidelines
+ Participate in product development
+ Conduct and arrange training to distribution channels
+ Participate in projects when required
**Required Qualifications:**
+ Degree holder
+ 4 years or above of relevant working experience, preferably from life insurance industry or medical field
+ LOMA qualification, FLMI is preferred
+ Customer oriented and attentive to details
+ Good communication and interpersonal skills
+ Able to work under stress and tight schedule
+ Good command of spoken and written English and Chinese
+ PC literate in Word, Excel, PowerPoint and Chinese word processing
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de John Hancock y Manulife**
Manulife Financial Corporation es un importante grupo internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Nuestra sede mundial se encuentra en Toronto, Canadá, y operamos como Manulife mediante nuestras oficinas de Canadá, Asia y Europa, y principalmente como John Hancock en Estados Unidos. Brindamos servicios de asesoría financiera, seguros y soluciones de gestión patrimonial y de activos para personas, grupos e instituciones. Para finales de 2022, ya contábamos con más de 40,000 empleados, más de 116,000 representantes y miles de socios de distribución que brindaban nuestros servicios a más de 34 millones de clientes. Para finales de 2022, los activos que gestionamos y administramos fueron de CAD 1.3 billones (USD 1.0 billones), incluidos los activos invertidos totales de CAD 0.4 billones (USD 0.3 billones) y los activos netos de fondos segregados de CAD 0.3 billones (USD 0.3 billones). Cotizamos en las bolsas de valores de Toronto, Nueva York y Filipinas como "MFC" y en la de Hong Kong como "945".
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, desarrollar y retener una fuerza laboral tan diversa como los clientes a los que servimos, y para fomentar un entorno de trabajo inclusivo que abarque la fuerza de las culturas y las personas. Estamos comprometidos con el reclutamiento justo, la retención, el ascenso y la compensación, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y la lactancia), orientación sexual, características genéticas, estatus de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley aplicable.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información compartida durante el proceso de solicitud de adaptación será almacenada y utilizada de manera congruente con las leyes aplicables y las políticas de Manulife/John Hancock. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
Semana de Trabajo Comprimida
Híbrido
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Managing Consultant, Strategic Risk Consulting

$90000 - $120000 Y Marsh

Posted today

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Job Description

We are seeking a talented individual to join our Strategic Risk Consulting team at Marsh. This role will be based in Singapore or Hong Kong. This is a hybrid role that has a requirement of working at least three days a week in the office.

Marsh Advisory can help your organization apply an integrated approach to identifying and assessing business-critical risks, evaluating existing risk management infrastructure elements, and constructing continuous, in-depth enterprise risk management processes.

Risk Consultants advise client companies on risk management strategies, use data to help them to optimize their risk profiles, and recommend plans to monitor and mitigate their risk exposure.

Marsh Risk Advisory is seeking a strong candidate to advise our clients on their risk management journey and build our growing practice. This role will be a vital part of Marsh's growing Strategic Risk Consulting practice in Asia.

What is in it for you?
Marsh strongly believes that "Feeling comfortable bringing your whole self to work is a fundamental right of every colleague." Our organizational culture provides:

  • An environment where your professional development is supported and matters in our global organization
  • Opportunity to work with some of Asia's biggest companies; as the largest insurance broker in the Asia market, we support some of the most iconic and complex organizations across the region.
  • Opportunity to travel and work on unique projects; this is a regional role and will expose you to different cultures and countries.
  • Exposure to senior stakeholders both internally and externally early on in your career; we work in small and dynamic project teams where you will have the opportunity to grow at an accelerated rate.
  • High-trust environment with active support of senior colleagues; we trust our colleagues to use their talents to come up with new and innovative solutions. We do not micromanage, and we actively encourage innovation and new perspectives.

We will count on you to:

  • Play a senior role in project teams, lead and manage client facing Enterprise Risk Management projects; this will include conducting client interviews, running workshops or webinars, and delivering presentations.
  • Creates presentations/slides and other communications of high complexity and extracts and summarizes key insights for presentations/communications that drive internal and client meetings
  • Proactively collaborate with key client stakeholders to assess their risk and resilience requirements and develop tailored solutions.
  • Provide coaching to junior consultants, and prepare detailed reports and presentations summarizing findings, recommendations, and action plans.
  • Stay current on best practices in Enterprise Risk Management and contribute to the development of new products and offerings.
  • Lead on the development of commercial activities including proposals and RFP responses.
  • Support on business development activities by staying present on key trends in client industries and conducting research on potential risk exposures.
  • Make recommendations on design of research & analysis plan, manages research, data collection and documentation and conducts research & analysis of client's risks providing guidance to clients
  • Creates presentations/slides and other communications of high complexity and extracts and summarizes key insights for presentations/communications that drive internal and client meetings
  • Advises clients in developing and adjusting project approaches, methodology, and tools to support risk programs and initiatives
  • Builds and nurtures successful business/working relationships with clients to grow books

What you need to have:

  • Bachelor's degree or equivalent
  • At least 5 years of relevant working experience in consulting with a focus on enterprise risk management, risk identification and assessment, risk assurance and control testing
  • Prior experience at a consulting firm or insurance broker preferred
  • Knowledge of client's industry, broad knowledge of insurance and knowledge of the range of Marsh resources
  • Strong project management experience
  • Strong core consulting skillset e.g. analysis, risk management roadmap and implementation, written and verbal communication

What makes you stand out?

  • Relevant risk management experience with ISO30001 or COSO ERM framework
  • Ability to interact effectively with stakeholders at different levels
  • Experience working in multiple industries and working in other Asian nations
  • Fluency or working proficiency in both Mandarin and English, Cantonese is a plus

Why join our team:

  • We help you be your best through professional development opportunities, interesting work and supportive leaders.
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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Expert Advisor

$90000 - $120000 Y Louis Vuitton Hong Kong Limited

Posted today

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Job Description

POSITION

As an Expert Advisor in watches & jewelry, you will be an ambassador of the Brand, with a special focus on watch & jewelry category, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the brand. You will be the voice of your category for clients and the team in the store. You will proactively reach out to your clients in order to achieve individual and team goals as well as develop the business of your category.

Act as a role model demonstrating sales in watches & jewelry category, put in place action plans to boost business and maximize sales. Proactively provide training and leveraging expertise and knowledge within the team.

JOB DUTIES & RESPONSIBILITIES

Be an Exceptional Client Advisor

  • Achieve individual and team objectives and be accountable for the sales results of watch & jewelry category.
  • Closely follow existing Clients, proactively recruit new Clients, leveraging the different clienteling tools to engage and build long term Client relationship; manage a wide portfolio of potential Clients.
  • Provide expertise and comprehensive advice on your product category to Clients (whether style related or technical), assess the Client's style and match with product recommendations.
  • Support team members when they have clients requiring more detailed information.

Promote and Show Ownership for the Watches & Jewelry Category

  • Be the ambassador and role model for your category, demonstrating an active genuine passion and strong enthusiasm.
  • Demonstrate leadership in terms of clienteling: know and develop Clients for the category with a focus on local Clients.
  • Act as a proactive force for the Team Manager in developing the business and be a key contributor for sales.
  • Interact with the Visual Merchandiser to make sure your category is well displayed.
  • Nurture a thorough knowledge of the competition.

Support the Store Team on the Category

  • Be a partner to the Team Manager in charge of watch & jewelry category; provide them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities.) which will then feed the Country Merchandising team.
  • Be a point of reference on watch & jewelry category in store, sharing passion for the product and inspiring others.
  • Be a partner to the Retail Learning and Development Manager to develop selling skills and product knowledge in the store.

PROFILE

  • Passion in Louis Vuitton, and deep knowledge of the Field of Watch & Jewelry
  • GIA certification is preferable
  • Excellent styling skills with a sense of personal style, and strong interpersonal skills
  • Professional attitude with commercial mindset, and willing to take responsibility and ownership
  • Agile individual who has a strong sense of curiosity and empathy
  • Fluent in English, Cantonese and Mandarin an advantage

We offer attractive remuneration and career prospect to the right candidate. Excellent training and career opportunities will be provided.

Interested parties please submit your full resume with salary expectation by clicking APPLY NOW.

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Expert Advisor

$90000 - $120000 Y Louis Vuitton

Posted today

Job Viewed

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Job Description

About The Job
As an Expert Advisor in watches & jewelry, you will be an ambassador of the Brand, with a special focus on watch & jewelry category, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the brand. You will be the voice of your category for clients and the team in the store. You will proactively reach out to your clients in order to achieve individual and team goals as well as develop the business of your category.

Act as a role model demonstrating sales in watches & jewelry category, put in place action plans to boost business and maximize sales. Proactively provide training and leveraging expertise and knowledge within the team.

Job responsibilities

Be an Exceptional Client Advisor

  • Achieve individual and team objectives and be accountable for the sales results of watch & jewelry category.
  • Closely follow existing Clients, proactively recruit new Clients, leveraging the different clienteling tools to engage and build long term Client relationship; manage a wide portfolio of potential Clients.
  • Provide expertise and comprehensive advice on your product category to Clients (whether style related or technical), assess the Client's style and match with product recommendations.
  • Support team members when they have clients requiring more detailed information.

Promote and Show Ownership for the Watches & Jewelry Category

  • Be the ambassador and role model for your category, demonstrating an active genuine passion and strong enthusiasm.
  • Demonstrate leadership in terms of clienteling: know and develop Clients for the category with a focus on local Clients.
  • Act as a proactive force for the Team Manager in developing the business and be a key contributor for sales.
  • Interact with the Visual Merchandiser to make sure your category is well displayed.
  • Nurture a thorough knowledge of the competition.

Support the Store Team on the Category

  • Be a partner to the Team Manager in charge of watch & jewelry category; provide them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities.) which will then feed the Country Merchandising team.
  • Be a point of reference on watch & jewelry category in store, sharing passion for the product and inspiring others.
  • Be a partner to the Retail Learning and Development Manager to develop selling skills and product knowledge in the store.

Profile

  • Passion in Louis Vuitton, and deep knowledge of the Field of Watch & Jewelry
  • GIA certification is preferable
  • Excellent styling skills with a sense of personal style, and strong interpersonal skills
  • Professional attitude with commercial mindset, and willing to take responsibility and ownership
  • Agile individual who has a strong sense of curiosity and empathy
  • Fluent in English, Cantonese and Mandarin an advantage

Additional information

We offer attractive remuneration and career prospect to the right candidate. Excellent training and career opportunities will be provided.

Reference LVM26549

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expert advisor

$40000 - $80000 Y Louis Vuitton

Posted today

Job Viewed

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Job Description

Poste

As an Expert Advisor, you will be an ambassador of the Brand, with a special focus on a category, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand. You will be the voice of your category for Clients and the team in the store. You will proactively reach out to your Clients in order to achieve individual and team goals as well as develop the business of your category.

Missions

Be an Exceptional Client Advisor

  • Achieve individual and team objectives and be accountable for the sales results of your category.
  • Closely follow existing Clients, proactively recruit new Clients, leveraging the different clienteling tools to engage and build long term Client relationship; manage a wide portfolio of potential Clients.
  • Provide expertise and comprehensive advice on your product category to Clients (whether style related or technical), assess the Client's style and match with product recommendations.
  • Support team members when they have Clients requiring more detailed information.

Promote and Show Ownership for the Category

  • Be the ambassador and role model for your category, demonstrating an active genuine passion and strong enthusiasm.
  • Demonstrate leadership in terms of clienteling: know and develop Clients for the category with a focus on local Clients.
  • Act as a proactive force for the Team Manager in developing the business and be a key contributor for sales.
  • Interact with the Visual Merchandiser to make sure your category is well displayed.
  • Nurture a thorough knowledge of the competition.

Support the Store Team on the Category

  • Be a partner to the Team Manager in charge of your category; provide them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities.) which will then feed the Country Merchandising team.
  • Be a point of reference on your category in store, sharing passion for the product and inspiring others.
  • Be a partner to the Field Coach Trainer to develop selling skills and product knowledge in the store.

Profil

  • Passion in Louis Vuitton, and deep knowledge of the Field of Expertise
  • Excellent styling skills with a sense of personal style, and strong interpersonal skills
  • Professional attitude with commercial mindset, and willing to take responsibility and ownership
  • Agile individual who has a strong sense of curiosity and empathy
  • Fluent in English, Cantonese and Mandarin an advantage
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Expert Advisor

$80000 - $120000 Y Louis Vuitton

Posted today

Job Viewed

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Job Description

Position

As an Expert Advisor, you will be an ambassador of the Brand, with a special focus on a category, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand. You will be the voice of your category for Clients and the team in the store. You will proactively reach out to your Clients in order to achieve individual and team goals as well as develop the business of your category.

Job responsibilities

Be an Exceptional Client Advisor

  • Achieve individual and team objectives and be accountable for the sales results of your category.
  • Closely follow existing Clients, proactively recruit new Clients, leveraging the different clienteling tools to engage and build long term Client relationship; manage a wide portfolio of potential Clients.
  • Provide expertise and comprehensive advice on your product category to Clients (whether style related or technical), assess the Client's style and match with product recommendations.
    Support team members when they have Clients requiring more detailed information.

Promote and Show Ownership for the Category

  • Be the ambassador and role model for your category, demonstrating an active genuine passion and strong enthusiasm.
  • Demonstrate leadership in terms of clienteling: know and develop Clients for the category with a focus on local Clients.
  • Act as a proactive force for the Team Manager in developing the business and be a key contributor for sales.
  • Interact with the Visual Merchandiser to make sure your category is well displayed.
    Nurture a thorough knowledge of the competition.

Support the Store Team on the Category

  • Be a partner to the Team Manager in charge of your category; provide them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities.) which will then feed the Country Merchandising team.
  • Be a point of reference on your category in store, sharing passion for the product and inspiring others.
    Be a partner to the Field Coach Trainer to develop selling skills and product knowledge in the store.
Profile
  • Passion in Louis Vuitton, and deep knowledge of the Field of Expertise
  • Excellent styling skills with a sense of personal style, and strong interpersonal skills
  • Professional attitude with commercial mindset, and willing to take responsibility and ownership
  • Agile individual who has a strong sense of curiosity and empathy
  • Fluent in English, Cantonese and Mandarin an advantage
LOUIS VUITTON MAISON

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton's legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

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Expert Advisor

$90000 - $120000 Y Louis Vuitton Hong Kong Limited

Posted today

Job Viewed

Tap Again To Close

Job Description

POSITION

As an Expert Advisor, you will be an ambassador of the Brand, with a special focus on a category, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand. You will be the voice of your category for Clients and the team in the store. You will proactively reach out to your Clients in order to achieve individual and team goals as well as develop the business of your category.

JOB RESPONSIBILITIES

Be an Exceptional Client Advisor

  • Achieve individual and team objectives and be accountable for the sales results of your category.
  • Closely follow existing Clients, proactively recruit new Clients, leveraging the different clienteling tools to engage and build long term Client relationship; manage a wide portfolio of potential Clients.
  • Provide expertise and comprehensive advice on your product category to Clients (whether style related or technical), assess the Client's style and match with product recommendations.
  • Support team members when they have Clients requiring more detailed information.

Promote and Show Ownership for the Category

  • Be the ambassador and role model for your category, demonstrating an active genuine passion and strong enthusiasm.
  • Demonstrate leadership in terms of clienteling: know and develop Clients for the category with a focus on local Clients.
  • Act as a proactive force for the Team Manager in developing the business and be a key contributor for sales.
  • Interact with the Visual Merchandiser to make sure your category is well displayed.
  • Nurture a thorough knowledge of the competition.

Support the Store Team on the Category

  • Be a partner to the Team Manager in charge of your category; provide them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities.) which will then feed the Country Merchandising team.
  • Be a point of reference on your category in store, sharing passion for the product and inspiring others.
  • Be a partner to the Field Coach Trainer to develop selling skills and product knowledge in the store.

PROFILE

  • Passion in Louis Vuitton, and deep knowledge of the Field of Expertise
  • Excellent styling skills with a sense of personal style, and strong interpersonal skills
  • Professional attitude with commercial mindset, and willing to take responsibility and ownership
  • Agile individual who has a strong sense of curiosity and empathy
  • Fluent in English, Cantonese and Mandarin an advantage
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FSO - Risk Consulting - Financial Risk Management (FSRM) - All Levels - Hong Kong

$600000 - $1200000 Y EY

Posted today

Job Viewed

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Job Description

The opportunity
With the growth of private banking in Hong Kong, we are building on our existing strengths to drive further business growth and deliver greater benefit to our clients. We're looking for an experienced and confident private banking regulatory compliance risk executive to join our Financial Services Risk Management (FSRM) team who can deliver expert regulatory risk advice, manage projects, deal assuredly with clients and regulators and build business opportunities.

Join our Business Consulting FSRM team within FSO and you will provide a highly integrated broad array of risk management services to capital market participants within global banking, capital markets and asset management. FSRM products and services include Anti-Money Laundering, regulatory compliance, operational risk and enterprise risk, prudential supervision, bank holding company reporting, credit risk/capital adequacy liquidity risk, market risk and financial crime compliance consulting services.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That's how we develop outstanding top people who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Wide breadth of services of FSRM including, but not limited to:

  • Undertaking risk management advice, remediation and transformation
  • Conducting risk management framework design and operational effectiveness
  • Regulatory and compliance consulting
  • Enterprise risk and controls consulting
  • Professional risk support for consulting, internal and external audit services
  • Future operating models
  • Responding to regulatory criticism and regulatory preparedness
  • Providing guidance on current and emerging control practices
  • Advising clients on risk culture, conduct and accountability regimes and practices
  • Conducting important proactive assessments and assurance around the effectiveness of controls and company processes, while also providing objective consulting support

Your Key Responsibilities
Manage EY projects with respect to:

  • Substantive matters of current and emerging HKMA, SFC, and global regulatory expectations regarding key private banking compliance issues such as client onboarding, investor protection, licensing including cross-border compliance, suitability, sales practices, new product processes and product development
  • Structure and function of private banking compliance roles and responsibilities and business models
  • Use of technology and data including fintech and regtech innovation with respect to private banking
  • Advice and guidance on structuring approaches to emerging regulatory compliance or regulatory exam findings
  • Regulatory issue remediation
  • Regulatory change management including planning and communication with regulators
  • Support mock exam reviews, policy development and drafting assistance with relationship management between regulators and financial institutions
  • Compliance framework – understanding of core compliance functions: risk assessment, policy management, testing, monitoring and surveillance and reporting etc
  • Support the revision or formulation of new policies and controls aligned with regulatory and compliance guidelines and requirements

To qualify for the role you must have

  • A university degree majoring in accounting, information systems, business or legal related subjects
  • At least 2+ years of solid experience in banks, regulators or reputable international accounting/big4 consulting firms with in-depth knowledge of regulatory compliance and risk management in private banking. Candidates with lesser experience will be considered at Staff Associate Level
  • Practical experience of private banks' internal controls, regulatory compliance, risk governance and related operational knowledge
  • Familiarity with the regulatory environment of Hong Kong with experience in liaising with HKMA and SFC. Experience in the Mainland Chinese market or of market entry issues there would be an advantage
  • Good knowledge of banking and securities regulations and business operations as well as different private banking products and services
  • Good command of both written and spoken English
  • Ability to interact with executive levels of clients, regulators and EY management
  • Good influencing skills and stakeholder relationship management skills, advanced conflict management/resolution skills and project coordination experience
  • Strong report-writing skills, with ability to create and organize varying forms of business information while developing it into clear, meaningful, professional reports and presentations

What Working At EY Offers

  • Support, coaching and feedback from some of the most engaging colleagues around
  • A variety of roles and client experiences, you will have the opportunity to work on multiple client projects solving complex problems across financial services
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that's right for you

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world.
Apply now.

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