64 Field Application Engineer jobs in Hong Kong

We are looking for an experienced Customer Support Lead to manage and mentor a team of Customer Support Executives. The Lead will be responsible for ensuring high levels of customer satisfaction, overseeing team performance, and implementing strategies to improve service quality.

Key Responsibilities:

• Lead and manage a team of Customer Support Executives, providing guidance, training, and support.
• Monitor team performance and ensure adherence to service level agreements (SLAs).
• Develop and implement customer service strategies to enhance customer satisfaction.
• Analyze customer feedback and identify areas for improvement.
• Collaborate with other departments to ensure seamless customer experiences.
• Prepare and present regular reports on team performance and customer satisfaction metrics.
• Participate in the recruitment and onboarding of new customer support staff.

Qualifications:

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 3 years of experience in customer support, with at least 1 year in a leadership role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Native English speaker with excellent written and verbal communication skills.
• Familiarity with CRM software and ticketing systems.

Preferred Skills:

• Experience in the financial services industry.
• Knowledge of financial markets and trading platforms.
• Experience with customer service software such as Zendesk or Salesforce.
• Ability to work well under pressure and manage multiple tasks simultaneously.

Benefits include a competitive salary, performance-based bonuses, comprehensive training, and a collaborative work environment.

Additional Information:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Capital Markets

This job posting is active.

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Join to apply for the Customer Support Engineer role at Fano (Fano Labs)

1 week ago Be among the first 25 applicants

Join to apply for the Customer Support Engineer role at Fano (Fano Labs)

Job Summary

As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.

Job Summary

As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.

Key Responsibilities

• Provide first-line support to clients via designated email, chat, and phone.
• Diagnose and resolve technical issues related to software and applications.
• Assist clients in understanding and utilizing our products effectively.
• Create and maintain documentation for troubleshooting procedures and FAQs.
• Collaborate with the engineering team to escalate and resolve complex issues.
• Conduct training sessions for clients on product features and updates.
• Gather client feedback and communicate insights to product development teams.
• Stay updated on product features, industry trends, and best practices in AI technology.
  
  
  

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 2-6 years of experience in technical support or customer service, preferably in the software or AI industry.
• Strong understanding of AI technologies and applications.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate complex technical information clearly and effectively.
• Experience with support ticketing systems and remote troubleshooting tools.
• Familiarity with programming languages (e.g., Python, Typescript) is a plus.
• Familiarity with Kubernetes, Linux, Database is a plus
• Strong interpersonal skills and a commitment to customer satisfaction.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Industries Technology, Information and Media

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Hong Kong SAR HK$20,000.00-HK$30,000.00 1 week ago

Wan Chai District, Hong Kong SAR 4 months ago

Desktop & Infrastructure Support Specialist

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

New Territories, Hong Kong SAR 2 days ago

Central & Western District, Hong Kong SAR 3 weeks ago

Front Office Application Support - Global Buy Side Firm - Hong Kong

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Trading Application Support Engineer - Proprietary Trading (Hong Kong)

Kowloon City District, Hong Kong SAR 2 weeks ago

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We are looking for an experienced Customer Support Lead to manage and mentor a team of Customer Support Executives. The Lead will be responsible for ensuring high levels of customer satisfaction, overseeing team performance, and implementing strategies to improve service quality.

Key Responsibilities:

• Lead and manage a team of Customer Support Executives, providing guidance, training, and support.
• Monitor team performance and ensure adherence to service level agreements (SLAs).
• Develop and implement customer service strategies to enhance customer satisfaction.
• Analyze customer feedback and identify areas for improvement.
• Collaborate with other departments to ensure seamless customer experiences.
• Prepare and present regular reports on team performance and customer satisfaction metrics.
• Participate in the recruitment and onboarding of new customer support staff.

Qualifications:

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 3 years of experience in customer support, with at least 1 year in a leadership role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Native English speaker with excellent written and verbal communication skills.
• Familiarity with CRM software and ticketing systems.

Preferred Skills:

• Experience in the financial services industry.
• Knowledge of financial markets and trading platforms.
• Experience with customer service software such as Zendesk or Salesforce.
• Ability to work well under pressure and manage multiple tasks simultaneously.

Benefits include a competitive salary, performance-based bonuses, comprehensive training, and a collaborative work environment.

Additional Information:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Capital Markets

This job posting is active.

#J-18808-Ljbffr

Wati is a growing SaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.

Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Asia.

Headquartered in Hong Kong and trusted by 12000+ customers across 100+ countries. We're a rapidly expanding team filled with talented people from around the globe.

We are growing fast, and we are now looking for a Customer Support Associate to join our team. As a Customer Support Associate, you will play a key role in ensuring our customers receive timely, helpful, and high-quality support. You will work closely with users to resolve their queries, guide them through features, and help them get the most out of our platform.

Responsibilities:

• Respond to customer queries promptly and accurately via phone, email or chat.
• Identify customer needs and help customers use specific features.
• Analyse and report product malfunctions.
• Update our internal databases with information about technical issues and helpful customer discussions.

• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather and share customer feedback with our Product, Sales and Marketing teams.

• Minimum of 2 years experience as a Customer Service Support or similar CS role.

• English Proficiency - Excellent communication in verbal and written.
• Experience working within a SaaS environment is required.
• Experience using help desk software and remote support tools.
• Must have a strong understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Ability to demonstrate patience when handling complex queries and challenges.
• Flexible to work on a shift schedule including night shifts and weekends.

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Join to apply for the Customer Support Engineer role at Fano (Fano Labs)

1 week ago Be among the first 25 applicants

Join to apply for the Customer Support Engineer role at Fano (Fano Labs)

Job Summary
As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.

Job Summary
As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.
Key Responsibilities

• Provide first-line support to clients via designated email, chat, and phone.
• Diagnose and resolve technical issues related to software and applications.
• Assist clients in understanding and utilizing our products effectively.
• Create and maintain documentation for troubleshooting procedures and FAQs.
• Collaborate with the engineering team to escalate and resolve complex issues.
• Conduct training sessions for clients on product features and updates.
• Gather client feedback and communicate insights to product development teams.
• Stay updated on product features, industry trends, and best practices in AI technology.
  

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 2-6 years of experience in technical support or customer service, preferably in the software or AI industry.
• Strong understanding of AI technologies and applications.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate complex technical information clearly and effectively.
• Experience with support ticketing systems and remote troubleshooting tools.
• Familiarity with programming languages (e.g., Python, Typescript) is a plus.
• Familiarity with Kubernetes, Linux, Database is a plus
• Strong interpersonal skills and a commitment to customer satisfaction.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Industries Technology, Information and Media

Referrals increase your chances of interviewing at Fano (Fano Labs) by 2x

Sign in to set job alerts for “Customer Support Engineer” roles.

Hong Kong SAR HK$20,000.00-HK$30,000.00 1 week ago

Wan Chai District, Hong Kong SAR 4 months ago

Desktop & Infrastructure Support Specialist

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

New Territories, Hong Kong SAR 2 days ago

Central & Western District, Hong Kong SAR 3 weeks ago

Front Office Application Support - Global Buy Side Firm - Hong Kong

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Trading Application Support Engineer - Proprietary Trading (Hong Kong)

Kowloon City District, Hong Kong SAR 2 weeks ago

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Specialist / Senior Specialist, Digital Business (Customer Support)

Join to apply for the Specialist / Senior Specialist, Digital Business (Customer Support) role at United Asia Finance Ltd.

Job Responsibilities

• Handle online loan applications, including processing, approval, and disbursement
• Respond to hotline inquiries and provide support via phone, email, or business messaging applications
• Perform general clerical and administrative tasks
• Undertake ad hoc duties as assigned

Job Requirements

• F.5 HKCEE / F.6 HKDSE, high school diploma or equivalent
• Minimum 2 years of customer service experience in e-commerce, banking, or finance industry, preferably in consumer lending
• Proficiency in business messaging applications (e.g., WhatsApp)
• Good interpersonal skills, willing to learn, mature
• Fluent in written and spoken English and Chinese
• On-the-job training will be provided
• More experienced candidates may be considered for the role of Senior Specialist, Digital Business

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It's not just about your career or job title. It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
**Who will you be working with?**
You will work closely with transversal departments within Project Managers, Design Team, Engineering Team and Field Service Team as well with Wabtec teams in APAC region and Europe. You will assist in operations and maintenance issue, troubleshooting and problem solving as required.
**How will you make a difference?**
The Product Support Technical Coordinator will lead digital transformation initiatives, manage a team of Field Service Technicians, and collaborate with cross-functional teams both locally and internationally.
Building on your electrical and mechanical experience, preferably in a railway environment or related industries, you will interface directly with customers, propose innovative solutions, and implement data-driven strategies to optimize our maintenance services.
**What will your typical day look like?**
+ Develop and communicate clear technical instructions for installed products, with a focus on Platform Screen Doors.
+ Spearhead the digitization of Field Service operations, improving data collection for interventions, repairs, and follow-up actions.
+ Manage a specialized team of Field Service Technicians focused on maintenance improvements; monitor and report on their performance.
+ Identify, propose, and implement cost-effective improvements to maintenance services, collaborating with relevant managers to execute organizational changes.
+ Collaborate with local and international Engineering teams to enhance data-driven maintenance capabilities.
+ Contribute to data-driven projects aimed at improving service offerings.
+ Establish and oversee Key Performance Indicators (KPIs) to objectively assess performance, proposing and implementing changes to maximize efficiency and reduce costs.
+ Liaise with customers to coordinate work, communicate changes, generate reports, and actively participate in meetings and project activities.
+ Enforce and maintain data governance to ensure data accuracy, quality, stored and shared in a standardized and secure manner
+ Support and build a data-driven culture, enable data-driven decision making by providing training and support to Field Service Technicians
**What do we want to know about you?**
+ Fluency in English (written and verbal)
+ Chinese language skills (optional, but advantageous)
+ Bachelor's degree in engineering, Computer Science, Information Systems, Data Science or related disciplines
+ Field Service or Project site experience in E&M or related industrial fields.
+ Strong IT skills. Good understanding of Internet technologies and capabilities is a must. Coding ability is not required but could be advantageous.
+ Railway industry experience or knowledge (preferred)
+ Team management experience and excellent collaboration skills are required.
+ Strong attention to detail and ability to create clear documentation and presentations.
+ Solid knowledge of electrical and/or mechanical engineering and industrial systems
+ Data interpretation skills, including report and graph creation0
+ Ability to work independently and communicate technical concepts effectively to diverse audiences
+ Problem-solving aptitude and commitment to continuous learning (technical and operational)
+ Work on site (railway stations or depots) may be required from time to time for training, troubleshooting or implement operational changes.
+ Travel outside HK may be required occasionally.
**Preferred Skillsets / Experience:**
+ Asset management, maintenance cycle
+ Data governance
+ Six Sigma approach (DMAIC)
+ Root Cause Analysis (Data Driven)
+ Effective communication skills
**"We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant"**
**Who are we?**
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Commitment to Embrace Diversity:**
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles. People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Customer Service Assistant (Security Operation Support)

Join us for the Customer Service Assistant (Security Operation Support) role at Jardine Engineering Corporation .

Role Summary

The ideal candidate will provide administrative support to our security operation team in the control room, ensuring our services are delivered smoothly, promptly, and with high quality.

Job Duties

• Respond to key clients' inquiries promptly and professionally.
• Collaborate with the security team on ad-hoc tasks and assign technicians to emergency calls.
• Handle general office duties such as data maintenance, photocopying, enquiry handling, and record keeping.
• Perform other duties as assigned.
• Work Pattern: 6-day week (Monday to Saturday), on a shift basis (8.5 hours per shift). Shifts: Day (0730-1600) and Evening (1500-2330). Shift allowance provided.
• Location: Kwun Tong Control Room.

Job Requirements

• HKCEE/DSE holder or above.
• At least 3 years of clerical support experience; experience in Customer Service or Call Centre is advantageous.
• Detail-oriented with good coordination and communication skills.
• Proficient in English and Chinese.
• Skilled in MS Office, including Word, Excel, and Chinese Word Processing.
• Immediate availability preferred.

Additional Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Other

This job posting is active. Apply now to increase your chances of securing this role.

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Customer Service Assistant (Security Operation Support)

Join us for the Customer Service Assistant (Security Operation Support) role at Jardine Engineering Corporation .

Role Summary

The ideal candidate will provide administrative support to our security operation team in the control room, ensuring our services are delivered smoothly, promptly, and with high quality.

Job Duties

• Respond to key clients' inquiries promptly and professionally.
• Collaborate with the security team on ad-hoc tasks and assign technicians to emergency calls.
• Handle general office duties such as data maintenance, photocopying, enquiry handling, and record keeping.
• Perform other duties as assigned.
• Work Pattern: 6-day week (Monday to Saturday), on a shift basis (8.5 hours per shift). Shifts: Day (0730-1600) and Evening (1500-2330). Shift allowance provided.
• Location: Kwun Tong Control Room.

Job Requirements

• HKCEE/DSE holder or above.
• At least 3 years of clerical support experience; experience in Customer Service or Call Centre is advantageous.
• Detail-oriented with good coordination and communication skills.
• Proficient in English and Chinese.
• Skilled in MS Office, including Word, Excel, and Chinese Word Processing.
• Immediate availability preferred.

Additional Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Other

This job posting is active. Apply now to increase your chances of securing this role.

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