What Jobs are available for Field Application Engineer in Hong Kong?

Responsibilities

• Installation & Commissioning: Physically install, configure, and commission CCTV cameras, IoT sensors (e.g., environmental monitors, wearables, access control), network devices, and related hardware on construction sites according to design specifications and safety standards;
• Maintenance & Repairs: Perform routine preventive maintenance, diagnose faults, and carry out timely repairs or replacements of system components (cameras, sensors, cabling, power supplies, network gear) to ensure maximum system uptime and reliability;
• Troubleshooting: Respond promptly to site-reported issues, diagnose complex technical problems (hardware, network connectivity, software integration points), and implement effective solutions under potentially challenging site conditions;
• Testing & Calibration: Conduct regular system testing, sensor calibration, and performance verification to ensure accuracy and compliance with safety requirements;
• Site Coordination: Liaise effectively with site managers, contractors, and other stakeholders to schedule work, minimize disruption, and ensure safe working practices during installations and maintenance activities;
• Documentation: Maintain accurate records of installations, maintenance activities, repairs, site configurations, and inventory. Generate service reports;
• Technical Support: Provide basic on-site training and support to end-users (site staff) on system operation and best practices;
• Compliance: Adhere strictly to all construction site safety regulations, company protocols, and electrical standards while performing duties.

Requirements

• Diploma or Higher Certificate in Electronics Engineering, Telecommunications, Computer Engineering, IT, or a related field. Relevant technical certifications (e.g., CCTV, Networking) are a strong plus;
• Minimum 2-3 years of proven hands-on field experience in installing and maintaining CCTV systems (Analog & IP cameras, DVRs/NVRs);
• Proven experience with IoT devices/sensors and their integration (installation, power, basic networking) is highly desirable;
• Experience working on construction sites or in harsh industrial environments is a significant advantage;
• Strong understanding of IP networking fundamentals (TCP/IP, addressing, routers, switches, Wi-Fi);
• Proficient in low-voltage cabling (UTP, coaxial, power), termination, and testing;
• Ability to read basic system schematics and layout diagrams;
• Familiarity with basic electrical principles and safe handling practices;
• Proficiency with hand/power tools relevant to the role;
• Basic understanding of common IoT communication protocols is a plus;
• Self-Motivated & Proactive: Ability to work independently with minimal supervision across various sites;
• Excellent Problem-Solver: Strong analytical and troubleshooting skills under pressure;
• Physically Fit: Capable of working at heights (ladders/scaffolding), lifting equipment, and working in demanding outdoor site conditions (heat, dust, rain);
• Safety Conscious: Utmost commitment to personal safety and the safety of others. Knowledge of construction site safety protocols (e.g., Green Card) is preferred;
• Organized & Detail-Oriented: Meticulous in installation, documentation, and record-keeping;
• Flexibility: Willingness to work a 6-day week schedule and occasionally respond to urgent call-outs outside normal hours as required by project needs.

Job Responsibilities:

·    Provide technical support to overseas customers on robotic products.

·    Conduct demonstration, technical and sales training to company agents

·    Assist the R&D team in identifying issues and validating solutions.

·   Streamline the overseas after-sales process for products.

·    Occasional business trip may be required when necessary.

Requirements:

·    Bachelor's degree or higher in Automation Engineering or a related field.

·    Fluency in Cantonese and English (both verbal and written).

· –2 years of relevant pre-sales or post-sales experience in robotic industry, with a solid understanding of the industry.

·    Proactive, team-oriented, strong communication skills, and ability to respond quickly to customer needs.

Interested parties please send resume with date of availability and expected salary by clicking "Quick Apply".

Personal data collected will be used for recruitment purpose only.

Recruit Ref: L

Posting Date:

FJ Dynamics International Limited

Field Application Engineer (FAE)

Job Responsibilities:

• Provide technical support to overseas customers on robotic products.
• Conduct demonstration, technical and sales training to company agents
• Assist the R&D team in identifying issues and validating solutions.
• Streamline the overseas after-sales process for products.
• Occasional business trip may be required when necessary.

Requirements:

• Bachelor's degree or higher in Automation Engineering or a related field.
• Fluency in Cantonese and English (both verbal and written).
• 1–2 years of relevant pre-sales or post-sales experience in robotic industry, with a solid understanding of the industry.
• Proactive, team-oriented, strong communication skills, and ability to respond quickly to customer needs.

Interested parties please send resume with date of availability and expected salary by clicking "Quick Apply".

Personal data collected will be used for recruitment purpose only.

Industry:

Manufacturing / Industrial

Job Category / Function:

Engineering (Electrical / Electronic)

Professional Services (Others)

Job Position Level:

General

Employment Term:

Full Time

Min. Edu. Level Req:

Bachelor

Minimum QF Level attained:

-

Total Working Exp:

-

Salary(HKD):

-

Location:

Wanchai District / Causeway Bay

Benefits:

-

About Us

We are a dynamic and rapidly expanding IT company that develops and supports innovative enterprise technology solutions. We are looking for enthusiastic and technically capable Technical Customer Support Specialist to join our team. This role is key to providing 24/7 operational support for our users and internal teams. Join our company that values your contribution, encourages development, and promotes a healthy work-life balance.

Key Responsibilities:

Quickly respond to client inquiries and requests through instant messaging and online tools.

Log all issues accurately by creating and updating service tickets in our internal system.

Determine the priority of critical issues and promptly hand them over to the correct internal specialists for resolution.

Maintain a proactive and responsive attitude toward supporting our clients.

Use smart, detail-oriented problem-solving skills and show a strong willingness to learn new systems quickly.

Qualifications & Experience:

Proficiency in mainstream ticketing platforms (e.g., JIRA, ClickUp, or ServiceNow) is highly advantageous.

Exposure to mobile applications, web platforms, or CMS Systems  is a plus.

Previous experience in IT support or customer service is beneficial.

Bachelor's Degree in Computer Science, Information Technology, or a relevant field.

Applicants possessing practical IT experience are also encouraged to apply.

Fresh graduates are welcome.

Working Hours:

5-Day Work

Shift: MON-SUN

9:00-18:00 / 15:00-00:00 / 00:00-9:00

Work-from-home policy for weekends and night shift (00:00-9:00)

Benefits:

Five-days work

14 Days Annual Leave

Discretionary bonus

Paid Sick Leave

Group Medical Insurance

Free Snacks & Drinks

If this sounds like the perfect role for you, please send your full resume stating your availability, current and expected salary, contact details by clicking "APPLY NOW".

Reports to : Head of Customer Support (HKG)

This position is a leader of the Customer Support team of the Customer Care department. This critical team is accountable for driving customer advocacy through timely and responsible handling of customer feedback. He/she should be committed to continuous improvement and customer satisfaction and is therefore a catalyst for positive and customer centric change. He/she should have good relationships building skills and the ability to influence change. He/she is also responsible for the engagement and motivation of the team, develop and help them to ensure service quality standards are met and that productivity in the team is always improving.

Customer Support

• Planning and delivering Customer Relationship Management strategies across all customer touch point to maintain customer loyalty. Monitor performance and efficiency to ensure service and quality standards are met
• Overall management of the Customer Support operations in Hong Kong, Krakow, Mumbai, Guangzhou, and Taipei. Liaison with outport colleagues regarding all Customer Support matters

• Ensure processes and policies are compliant with regulatory standards for all complaints, non-complaints, and baggage cases. Ensure that the complaints and compensation systems, policies and procedures are fit for-purpose and working closely with other customer support managers on the same

• Provide detailed analysis of VIP cases from senior managers, legal and high-risk cases. Arrange swift handling to minimise damage to the brand and PR risks

Risk Management and compliance

• Support the identification of operational risks on an ongoing basis and assist develop action plans to mitigate the risks. Lead the team to develop and implement Customer Support risk management framework and procedures. Manage and support participation in all internal and external audit exercises on behalf of Customer Care Department (CCD) to ensure Customer Support operations is fully compliant with internal/ regulatory requirements. Ensure that CCD business continuity plan is regularly reviewed, updated and tested
• Participate in CX Non-Discrimination initiatives, disability in Air Travel (NBD) working group to ensure Customer Care Department is in full compliance of US DoT ruling in this respect. Review Complaint cases with cross departments to review and formulate service recovery

People Development and Performance Management

• Lead, coach, and mentor Customer Support assistant managers to enhance their skills and professional growth. Foster a culture of collaboration, motivation, and high performance to improve overall team engagement scores for the entire operational team. Conduct regular performance reviews and provide constructive feedback to the assistant managers

Additional Responsibilities

• Oversee the drafts and performance of Proactive Service Recovery team to enhance customer satisfaction
• Execute other ad hoc responsibilities as directed by the Head of Customer Support, ensuring alignment with organisational goals; including participate in ongoing projects and IATA and oneworld initiatives

E & A

• Emergency and Accident and Crisis Response responsibilities as required

Academic Qualifications

• Bachelor's degree in any discipline is a must

Knowledge, Skills, Training and Experience

• Strong written and communication skills
• A change catalyst and commit to continuous improvement
• Customer centric mind-set
• At least 8 years relevant experience in which 5-year experience in managerial role

Application Deadline: 17 November 2025

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

Cathay Pacific

Customer Services

Customer Care Department

Permanent

Hong Kong SAR (China)

Application deadline: 17 Nov 2025

Reports to : Head of Customer Support (HKG)

This position is a leader of the Customer Support team of the Customer Care department. This critical team is accountable for driving customer advocacy through timely and responsible handling of customer feedback. He/she should be committed to continuous improvement and customer satisfaction and is therefore a catalyst for positive and customer centric change. He/she should have good relationships building skills and the ability to influence change. He/she is also responsible for the engagement and motivation of the team, develop and help them to ensure service quality standards are met and that productivity in the team is always improving.

Customer Support

• Planning and delivering Customer Relationship Management strategies across all customer touch point to maintain customer loyalty. Monitor performance and efficiency to ensure service and quality standards are met
• Overall management of the Customer Support operations in Hong Kong, Krakow, Mumbai, Guangzhou, and Taipei. Liaison with outport colleagues regarding all Customer Support matters

• Ensure processes and policies are compliant with regulatory standards for all complaints, non-complaints, and baggage cases. Ensure that the complaints and compensation systems, policies and procedures are fit for-purpose and working closely with other customer support managers on the same

• Provide detailed analysis of VIP cases from senior managers, legal and high-risk cases. Arrange swift handling to minimise damage to the brand and PR risks

Risk Management and compliance

• Support the identification of operational risks on an ongoing basis and assist develop action plans to mitigate the risks. Lead the team to develop and implement Customer Support risk management framework and procedures. Manage and support participation in all internal and external audit exercises on behalf of Customer Care Department (CCD) to ensure Customer Support operations is fully compliant with internal/ regulatory requirements. Ensure that CCD business continuity plan is regularly reviewed, updated and tested
• Participate in CX Non-Discrimination initiatives, disability in Air Travel (NBD) working group to ensure Customer Care Department is in full compliance of US DoT ruling in this respect. Review Complaint cases with cross departments to review and formulate service recovery

People Development and Performance Management

• Lead, coach, and mentor Customer Support assistant managers to enhance their skills and professional growth. Foster a culture of collaboration, motivation, and high performance to improve overall team engagement scores for the entire operational team. Conduct regular performance reviews and provide constructive feedback to the assistant managers

Additional Responsibilities

• Oversee the drafts and performance of Proactive Service Recovery team to enhance customer satisfaction
• Execute other ad hoc responsibilities as directed by the Head of Customer Support, ensuring alignment with organisational goals; including participate in ongoing projects and IATA and oneworld initiatives

E & A

• Emergency and Accident and Crisis Response responsibilities as required

Academic Qualifications

• Bachelor's degree in any discipline is a must

Knowledge, Skills, Training and Experience

• Strong written and communication skills
• A change catalyst and commit to continuous improvement
• Customer centric mind-set
• At least 8 years relevant experience in which 5-year experience in managerial role

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

Responsibilities

• Classify, assign, track, and respond to user feedback (e.g. content dislikes, reporting, safety complaints);
• Resolve user inquiries using standardized templates & contextual scripts, drafting compliant safety guidelines;
• Collaborate with Ops team to analyze feedback data, identify UX pain points, and drive AI model optimization;
• Document representative cases & solutions to build knowledge base for internal training;
• Support user consultations (e.g. account issues, product onboarding, usage flow);
• Establish end-to-end customer service workflow: Feedback → Triage → Resolution → Closure.

Requirements

• Bachelor's degree or above;
• Native Cantonese, fluent Putonghua & English (written & spoken);
• 3-5 years in customer service/operations, AI chat product experience preferred;
• Detail-oriented with ability to handle sensitive/emotional cases;
• Data literacy: Analyze operational metrics & user feedback trends;
• Passion for AI technology, keen interest in LLM/Chatbot safety & UX quality.

Review of applications will begin shortly and continue until the position is filled. We thank applicants for their interest but advise that only shortlisted candidates will be notified.

(Information provided by applicants will be used for recruitment and other employment-related purposes.)

About
Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins

We serve companies in the Global 2,000 and our existing clients include some of the world's biggest corporations. We've raised over $85M from leading investors including Goldman Sachs, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.

The Role
We are seeking a Customer Support Specialist who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist Candex's internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with Candex's specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.

Responsibilities

• Onboarding new users to the system, including user adoption
• Administration of pending orders and payments
• Reconciliation of all company orders to confirm the correctness of data
• Promptly responding to customer queries via ticketing system, emails, live chat, phone
• Identification of areas of improvement, both in process and product
• Liaising with colleagues or managers to find the best solutions to customers' issues
• Identifying common problems and escalating them to management, along with possible suggestions for improvement
• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
• Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

Qualifications

• Previous experience in a Customer Service role
• Sound judgment and excellent problem-solving skills
• Practical experience with standard industry tools such as CRM and ticketing systems
• Native Mandarin Chinese, Fluent Cantonese, Fluent English –written and verbal - a must
• Proficiency in any additional language - a significant advantage
• Fintech/Hi-tech experience is preferred
• Impressive interpersonal and communication skills
• Strong computer skills with advanced Excel skills
• Outstanding attention to detail, with an ability to spot numerical errors
• Highly organized with the ability to multitask and work under pressure
• Tech savvy and the ability to pick up new technology quickly

Equal Opportunity Employer

Studies indicate that individuals from marginalized backgrounds, including women, often choose to apply for positions only when they fulfill all listed requirements. However, if you find that this role resonates with you even though you don't match every criterion, we strongly encourage you to get in touch with us. Our commitment to being an equal opportunity employer drives us to cultivate a workplace that celebrates diversity and inclusivity, embracing individuals from various backgrounds. Our hiring process prioritizes skills and abilities, and our wide-reaching outlook is something we take great pride in. Feel free to reach out

Job Summary
As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.

Key Responsibilities

• Provide first-line support to clients via designated email, chat, and phone.
• Diagnose and resolve technical issues related to software and applications.
• Assist clients in understanding and utilizing our products effectively.
• Create and maintain documentation for troubleshooting procedures and FAQs.
• Collaborate with the engineering team to escalate and resolve complex issues.
• Conduct training sessions for clients on product features and updates.
• Gather client feedback and communicate insights to product development teams.
• Stay updated on product features, industry trends, and best practices in AI technology.

Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field.
• 2-6 years of experience in technical support or customer service, preferably in the software or AI industry.
• Strong understanding of AI technologies and applications.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate complex technical information clearly and effectively.
• Experience with support ticketing systems and remote troubleshooting tools.
• Familiarity with programming languages (e.g., Python, Typescript) is a plus.
• Familiarity with Kubernetes, Linux, Database is a plus
• Strong interpersonal skills and a commitment to customer satisfaction.