99 Field Service jobs in Hong Kong

Role Summary:

The Field Service Technician primary responsibility is to deliver customer service experience.

The goal is to drive success that improves customer satisfaction, maximises customer retention and increases profitability. The Field Service Technician will actively participate discussions across departments, Sales & Marketing / Supply Chain / Engineering / Customer Services, maintaining responsibility of timeliness and effectiveness of the Customer Services function.

The role will be heavily customer facing, and therefore the Field Service Technician will be an ambassador of Dedienne Aerospace, its brand, ethics and business vision.

• Coverage of customers in Hong Kong
• Provide service and customer support during field visits or dispatches
• Responsible for quality on-site installation, commissioning, maintenance and test tasks at customers' sites
• Diagnose errors or technical problems and determine/render proper solutions
• Conduct training for customers' engineers and technicians
• Verifying, by visual and technical inspection, incoming goods in accordance to purchase order specifications and conformance with refining practices which requires positive material identification, testing and measuring, etc.
• Packaging of stock and non-stock material in accordance to specified procedures in preparation of shipping
• Shipping out material or non-conformance receipts via vendor trucks, air/sea/land freight in accordance with specified procedures
• Stock taking in accordance with specified area procedures to assure accurate inventories
• Assist with general logistical arrangement, documentation and filing
• Substantial business travel, approximately 40% of time, will be expected to fulfil the Operations Technician role
• A Visit Report must be completed and sent to all relevant parties in a timely manner.
• Requirements
• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Engineering (Aviation/Aeronautics/Astronautics), Engineering (Mechanical) or equivalent.
• And/Or at least 3 year(s) of working experience in the related field is required for this position.
• Full-Time position(s) available.
• Only candidates located in Hong Kong will be considered

Job Type: Full-time

Pay: $20, $25,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Experience:

• Sales: 3 years (Preferred)

Language:

• English (Required)
• Mandarin (Required)

Work Location: In person

It's not just about your career or job title… It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you be working with?
You will be working with our CS Operations and Maintenance team who are expertise to ensure on-site work are performed safely, on time, within budget and to the satisfaction of the customer.

How will you make a difference?
As a member of the CS Operations and Maintenance team, you will be responsible for handling, maintaining, repairing and installing electrical / mechanical / hydraulic / pneumatic equipment in MTRC premises.

What do we want to know about you?

• Form 5 / electrical / mechanical / hydraulic / pneumatic related certificates, or proven experience or training
• Certificate of Registration of Electrical Worker (Grade A) and/or Gantry crane operator and/or forklift operator is a definite advantage.
• HK driving license 2 is preferred.
• Fluency in Cantonese and English.
• Responsible, independent, hardworking and self-motivated.

What will your typical day look like?

• Handling, maintaining, repairing and installing electrical / mechanical / hydraulic / pneumatic equipment in MTRC premises
• Maintain good communication with various stakeholders to ensure overall works progress as scheduled.
• Team spirit and sense of responsibility, strict work discipline and strong safety awareness. Maintain site safety, works quality & workmanship as specified.
• Handle ad-hoc projects assigned by the management

"We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant"
Who are we?
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more

Our Commitment to Embrace Diversity:
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Join to apply for the Field Service Technician role at Wabtec Corporation .

Wabtec is a global provider of equipment, systems, digital solutions, and services for freight and transit rail, mining, marine, and industrial markets. We are focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions.

You will be working with our CS Operations and Maintenance team to ensure on-site work is performed safely, on time, within budget and to the satisfaction of the customer.

As a member of the CS Operations and Maintenance team, you will be responsible for handling, maintaining, repairing and installing electrical, mechanical, hydraulic and pneumatic equipment in MTRC premises.

• Form 5 / electrical / mechanical / hydraulic / pneumatic related certificates, or proven experience or training
• Certificate of Registration of Electrical Worker (Grade A) and/or Gantry crane operator and/or forklift operator is a definite advantage
• HK driving license 2 is preferred
• Fluency in Cantonese and English
• Responsible, independent, hardworking and self-motivated

• Handling, maintaining, repairing and installing electrical, mechanical, hydraulic and pneumatic equipment in MTRC premises
• Maintain good communication with various stakeholders to ensure overall works progress as scheduled
• Team spirit and sense of responsibility, discipline and strong safety awareness. Maintain site safety, quality and workmanship as specified
• Handle ad-hoc projects assigned by the management

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant

Equal opportunity and diversity statement: Wabtec is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

• Entry level

• Full-time

• Manufacturing

• Railroad Equipment Manufacturing

It's not just about your career or job title… It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you be working with?
You will be working with our CS Operations and Maintenance team who are expertise to ensure on-site work are performed safely, on time, within budget and to the satisfaction of the customer.

How will you make a difference?
As a member of the CS Operations and Maintenance team, you will be responsible for lead and supervise Field Service technicians and/ or Contractors to perform refurbishment works in Hong Kong.

What do we want to know about you?

• Diploma in E&M Engineering or related discipline or apprentice training in E&M field or E&M related training.
• At least 5 years practical working experience in electrical / mechanical / hydraulic / pneumatic engineering, preferably in railway, rolling stock, automobile or related industries.
• Qualification in MTRC CP(T) and/or Certificate of Registration of Electrical Worker (Grade A) and/or Gantry crane operator is a definite advantage.
• HK driving license 2 is preferred.
• Fluency in Cantonese and English.
• Good leadership, responsible, independent and self-motivated.

What will your typical day look like?

• Over-night duty is required.
• Lead & supervise Field Services technicians and/or Contractors to perform refurbishment works (electrical / mechanical / hydraulic / pneumatic) in Hong Kong.
• Ensure site safety, works quality & workmanship as specified.
• Maintain good communication with various stakeholders to ensure overall works progress as scheduled.
• Manage and resolve on-site technical issues.
• Maintain proper documentation and other reports as necessary.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.
Who are we?
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more

Our Commitment to Embrace Diversity:
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

STERIS is recruiting for a Field Service Engineer to join our team, based in Hong Kong . You will be performing a variety of routine and non-routine local service support assignments and ensure quality services delivered to our customers timely. You are responsible for service activities & revenues of the assigned key accounts, and support service team for ad-hoc service activities including standby for service hotline. You provide customer supports and build strong relationship with customers during field visits. You manage on site installation, repairs, maintenance and provide solutions to customers with product & service offerings.

What You Will Do

• Perform preventive and corrective maintenance, diagnose and troubleshoot, repair, installation of STERIS and related products, including software, operating system, network, hardware, and applications.
• Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostics procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolutions.
• Utilize knowledge of company’s product lines and services to keep existing and potential customers informed when new, additional needs are identified.
• Maintain a working relationship with the commercial team and Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
• Maintain daily communications with customers to ensure resolutions and proper follow-ups.
• Administrative responsibilities such as prepare and maintain accurate customer service logs, internal service records, diagnostics updates, customer install base, spare part inventory and other management reports in a timely manner.
• Develop and maintain effective, communicative relationships with customers, managers, support functions and the sales and dealer organization. Utilize provided product and industry knowledge to ensure customer’s expectations of service are exceeded. Actively seek continuing education opportunities.
• Respond to routine customer and sales questions regarding equipment operation and performance. Provide on-site support to the sales and dealers organization, limited to identifying opportunities, sizing, and utility requirements.
• Manage and co-ordinate with contractors for site survey, project tender and site preparation and installation work
• Utilize customer protocols when entering and exiting facilities and abide by all Health & Safety protocols. Ensure safe working environment.
• Conduct End User training when required

The Experience, Skills And Abilities Needed

• Vocational Training / Diploma / Bachelor’s Degree in Engineering
• Experience in repairing medical, laboratory and healthcare equipment in hospitals is an advantage, not essential
• Troubleshooting and diagnostic skills to find, rectify, and anticipate defects in equipment
• Team player, strong problem solving and communication skills
• Enhanced English proficiency to comprehend operation and service manuals, as well as to communicate effectively with others
• Proficiency in CAD drawing will be beneficial

STERIS strives to be an Equal Opportunity Employer.

The company is looking for a Field Service Engineer (FSE) / Technician (FST) with specialized knowledge to join our team for performing most common field service tasks and earn good benefits package.

Job Description & Responsibilities

• Manage instruments and systems installations strictly adhering to manufacturer protocols.
• Respond to service call and provide field service task such as repair, installation, and maintenance
• Develop and maintain site-specific documentation and quality assurance information
• Write computer programs for medical equipment
• Conduct R&D project in software & hardware development with R&D department of manufacturer
• Troubleshooting by designed experiments
• Follow all safety procedures as required
• A clear career path – Field Service Technician – Field Service Engineer – Engineer Team leader

Requirement

• Higher Diploma / Bachelor's degree holder in Mechanical / Electrical / Electronic Engineering / Biomedical or related disciplines
• Relevant technical experience in electronics/electrical system troubleshooting, mechanical system design and repair, and operations of large systems/medical devices, considered a plus
• Good analytical and problem-solving skill
• Good language skills, and familiar with Microsoft Excel and Word software.
• Exp in general-purpose languages (GPL) a plus
• Highly adaptable and can work under pressure
• Ability to maintain strict confidentiality and apply discretion and judgment in sensitive information
• Hands-on development experience in C# for medical equipment will be an advantage
• Maturity, perseverance, patience & a bit of OCD.

Remuneration 

Attractive remuneration package, enhanced by a good benefits package, including but not limited to

• 5-day work week
• Bank holidays
• Performance bonuses up to 2 months
• Travel & lunch allowance
• Medical insurance
• Oversea Training (when safe)

Interested parties please send your resume with expected salary, contact telephone number by clicking 'Apply Now' for an interview. 

All personal data collected will be used for recruitment purpose only.

Please visit our website at for more information about us.

• Responsible for providing on-site service of laboratory equipment repairing / routine preventive maintenance service in Hong Kong & Macau
• Require to install, maintain, test and repair laboratory equipment
• Able to master design software such as AutoCAD for site installation
• Documentation for service works such as service reports and test reports
• Cooperate with sales team and application specialist to ensure product and service quality achievement