What Jobs are available for Field Service Engineer in Hong Kong?

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary
STERIS is recruiting for a
Field Service Engineer
to join our team, based in
Hong Kong
. You will be performing a variety of routine and non-routine local service support assignments and ensure quality services delivered to our customers timely. You are responsible for service activities & revenues of the assigned key accounts, and support service team for ad-hoc service activities including standby for service hotline. You provide customer supports and build strong relationship with customers during field visits. You manage on site installation, repairs, maintenance and provide solutions to customers with product & service offerings.

What You Will Do

• Perform preventive and corrective maintenance, diagnose and troubleshoot, repair, installation of STERIS and related products, including software, operating system, network, hardware, and applications.
• Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostics procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolutions.
• Utilize knowledge of company's product lines and services to keep existing and potential customers informed when new, additional needs are identified.
• Maintain a working relationship with the commercial team and Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
• Maintain daily communications with customers to ensure resolutions and proper follow-ups.
• Administrative responsibilities such as prepare and maintain accurate customer service logs, internal service records, diagnostics updates, customer install base, spare part inventory and other management reports in a timely manner.
• Develop and maintain effective, communicative relationships with customers, managers, support functions and the sales and dealer organization. Utilize provided product and industry knowledge to ensure customer's expectations of service are exceeded. Actively seek continuing education opportunities.
• Respond to routine customer and sales questions regarding equipment operation and performance. Provide on-site support to the sales and dealers organization, limited to identifying opportunities, sizing, and utility requirements.
• Manage and co-ordinate with contractors for site survey, project tender and site preparation and installation work
• Utilize customer protocols when entering and exiting facilities and abide by all Health & Safety protocols. Ensure safe working environment.
• Conduct End User training when required

The Experience, Skills And Abilities Needed

• Vocational Training / Diploma / Bachelor's Degree in Engineering
• Experience in repairing medical, laboratory and healthcare equipment in hospitals is an advantage, not essential
• Troubleshooting and diagnostic skills to find, rectify, and anticipate defects in equipment
• Team player, strong problem solving and communication skills
• Enhanced English proficiency to comprehend operation and service manuals, as well as to communicate effectively with others
• Proficiency in CAD drawing will be beneficial

STERIS strives to be an Equal Opportunity Employer.

We, Esco Technologies (Hong Kong) Limited, are seeking Field Service Engineer /Technician for supporting our customers

Job Responsibilities:

• Responsible for providing on-site service of laboratory equipment repairing / routine preventive maintenance service in Hong Kong and Oversea(optional)
• Require to assist to install, maintain, test and repair equipment
• Ensure product and service quality achievement
• Project coordination for installation of lab equipment
• Able to work independently

Requirements:

• Diploma or Degree above
• Electrical / Electronic or related disciplines
• Great interpersonal and communication skills (English, Cantonese, and Mandarin)
• Work requires lifting machines and parts
• Fresh graduate are welcome to apply
• Assist in ad hoc duties

We offer an attractive package for suitable candidate. Junior and senior position are available to apply

Interested party please provide your CV to , date of availability, current salary and expected salary

All personal data collected will be used for recruitment purpose only.

Job Description

Roles and Responsibilities

• Provide technical service support to hospitals, including repairs, inspections, and regular preventive maintenance

• On-site trouble shooting, handle enquiries

• Establish and maintain proper business relationships with clients.

• Perform necessary administrative duties as required.

• Working days: Mon – Fri: ; Sat:

Required Qualifications

• This role requires basic experience in the Services & Field Services. Knowledge level is comparable to a Diploma in in Electronic, Mechanical Engineering or related disciplines from University / College in Hong Kong.

• Strong oral and written communication skills.

• Good command in both written and spoken English/Cantonese

A global provider of medical imaging, testing and other relevant services

Your new role

1. Provide timely on-site service to customers.
2. Follow established technical procedures and guidelines for installation, servicing, PM and modification.
3. Follow all service delivery processes and meet the measurement requirements of response time, resolution time, PM & MOD completion rate etc. to ensure customer satisfaction.
4. Work closely with the sales/channel team during installation for any business-related issues.
5. Keep learning & refreshing the latest technical information and share self-experience & knowledge with peers.

What you'll need to succeed

1. Degree holder, major in biomedical engineering, electronics or automatic control related
2. At least half a year of related experience
3. Good command of English, fluent in reading English

What you need to do now

If you're interested in this role, please send your updated resume to

A global provider of medical imaging, testing and other relevant services

Your new role

1. Provide timely on-site service to customers.
2. Follow established technical procedures and guidelines for installation, servicing, PM and modification.
3. Follow all service delivery processes and meet the measurement requirements of response time, resolution time, PM & MOD completion rate etc. to ensure customer satisfaction.
4. Work closely with the sales/channel team during installation for any business-related issues.
5. Keep learning & refreshing the latest technical information and share self-experience & knowledge with peers.

What you'll need to succeed

1. Degree holder, major in biomedical engineering, electronics or automatic control related
2. At least half a year of related experience
3. Good command of English, fluent in reading English

What you need to do now

If you're interested in this role, please send your updated resume to

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing – whatever your ambitions.

Purpose Statement

This is a customer-oriented role, responsible for regional technical support to all capital equipment within Boston Scientific portfolio, reporting to his/her supervisor. He/she is the subject matter expert in the products assigned to him/her and technical solutions to BSC service network. He/she provides onsite support as required &/or remote technical support from the local BSC office. This role may provide opportunities to participate/ or be part of APAC Technical Assistance Center (TAC).

Key Responsibilities

• Provide technical support to internal and external customers with all BSC's Capital Equipment and third-party capital equipment distributed by BSC.
• Perform service activities such as the maintenance, field action (repair at the hospitals), recalibration (routine maintenance or preventive maintenance), upgrade, and repair all BSC's Capital Equipment and accessories in-house and in the field.
• Operates programmable AC auto-tests, samplers, real-time oscilloscopes, pulse generators, meters, power supplies and special AC (alternate current) test fixtures.
• Reporting all service activities in approved Service Management Systems and meeting key performance indicators.
• Responsible for monitoring, organizing and maintaining personal trunk stock, tools & test measurement equipment and spare parts.
• Responsible for customer satisfaction with BSC equipment's performance and services.
• Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific.
• Analyze and assess product operation and make recommendations for optimal device management.
• Collaborate with relevant functions for content management of knowledge platform.
• Key stakeholders: Capital Equipment Manufacturing, Repair Operations, Manufacturing Engineering and any other internal customers as required.
• Travel frequency: Daily Field works including but not limited to routine maintenance checkup or repair works at local hospitals when required.

Quality System Required:

In all actions, it demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

For those individuals that supervise others, the following statements are applicable:

• Assures that appropriate resources (personnel, tools, etc.) are maintained to assure Quality System compliance and adherence to the BSC Quality Policy.
• Establishes and promotes a work environment that supports the Quality Policy and Quality System.

Requirements:

• 2 years or above relevant experience being a Field Service Engineer
• Bachelor's degree in Engineering or related disciplines
• Good communication skills. Good in English and Mandarin is a must
• Technical skill required
• Self initiate with minimal supervision
• Accountability and time management skills
• Detailed mind and logical thinking skills

Job Scope and Leveling Guidelines:

Functional Knowledge

• Requires expanded conceptual and technical and/or functional knowledge in own job function
• Broadens capabilities in applying concepts in job function

Business Expertise

• Demonstrates working knowledge of business and industry practices and company processes to accomplish own work

Leadership

• No supervisory responsibility; accountable for own contributions and meeting objectives

Problem Solving

• Use and exercise judgment to solve problems in straightforward situations and determine appropriate action/solutions.
• Works under general direction from more senior level roles/manager

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interactions (and Communications)

• Explains information of limited complexity to others in straightforward situations
• Organizes, presents and explains data/ information, primarily to internal audiences

Requisition ID:

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you

Job description and responsibilities

• Execute on-site installations, instrument validation, maintenance and general customer training
• Troubleshoot issues related to customer sequencing run, data processing, software and instruments. Perform preliminary on-site failure analysis to identify root cause and feedback to corresponding company department or personnel
• Identify customer requests or complaint, escalate issues if necessary to solve critical tasks in the fastest way possible
• Proactively share experience, knowledge and skills to peers and help to build an organization with strong professionalism. Coach and mentor new hires as needed
• Developing and maintaining positive relationships with customers in assigned territory
• Providing strategic and competitive customer feedback to marketing and product teams. Assist sales efforts through technical presentations and demonstrations If needed

Job requirements

• Degree holder or above in Mechanics, Electronics, Biomedical Engineering, Molecular Biology, Physics, Chemistry, or related subjects
• Work experience in servicing medical equipment, preferred molecular biological or equivalent instrumentation with high complexity will be advantage
• Fresh graduate in Engineering field will also be considered
• Outstanding problem solving, interpersonal skills and communication skills
• Basic PC and networking skills
• Good English skills, both verbal and written
• Willingness to travel mainly within the appointed region frequently. For training or occasional special calls, international traveling including China is required

• Responsible for providing on-site service of laboratory equipment repairing / routine preventive maintenance service in Hong Kong & Macau
• Require to install, maintain, test and repair laboratory equipment
• Able to master design software such as AutoCAD for site installation
• Documentation for service works such as service reports and test reports
• Cooperate with sales team and application specialist to ensure product and service quality achievement

Join us today and make a difference in people's lives

Job Purpose

Functional responsibility:

Provide expert advice and assistance on the devices to distributors and customer representatives within the region.

Provide periodic on-the-job service training for end customer and distributor engineers.

Provide periodic on-site technical assistance to resolve difficult equipment and customer problems, especial for the key customers.

Be responsible for own spare parts inventory management and is considered as the expert on this specific product line.

Major Accountabilities

• Support device/equipment installations;
• Be prepared to educate users and conduct demonstrations of our products;
• Repair installations using remote access software and the internet;
• Provide field-based technical advice and assistance to LivaNova Group employees and customers;
• Repair, troubleshoot, and salvage damaged databases either at customer site or remotely;
• Support new medical device connections and interfaces; obtain manufacturing specifications, download actual data stream, and advise programmers on required data point collection based on customer requests;
• Troubleshoot customer owned equipment (computers) in relation to problems that arise following installation of software products;
• Work with multiple customer department disciplines (Medical Records, IT/IS, Surgery, and Perfusion) to ensure all customer expectations are met following installation;
• Train customers on the appropriate use of the equipment and software;
• Develop FAQ documentation for LivaNova Group employees and customers;
• Provide input to in-house groups with regards to product performance issues, technical troubleshooting tips, product improvement recommendations, etc.;
• Be thoroughly knowledgeable and conversant on all products LivaNova manufactured and distributed equipment in his/her scope;
• Have knowledge and expertise in certain product areas in his/her scope to be able to provide effective and timely technical advice and support to others;
• Be the technical consultant on product development teams as needed;
• Backup support to other Field Service reps as needed;
• Initiate self-development to maintain proficiency on LivaNova products, changes in technologies and applicable regulatory requirements;
• Provide periodic on-the-job training of new Field Service Representatives;
• Comply with the compliance/ethic/code of conducts requirements of LivaNova Group; ensure people are conducting business in a fair and ethical fashion. Individuals in this role interpret and enforce company policy, procedures, and business practices;
• Be responsible and accountable for all assigned company assets including tools, test equipment, inventory, computers, pagers, corporate cards, documentation, intellectual property etc.;
• Complete timely paperwork, documentation, and administrative tasks per organizational policies and procedures;
• Maintain an action plan of personal development and training through goals and objectives to maintain expertise and overall industry and product knowledge;
• Be responsible for maintaining financial cost effectiveness within assigned territory;
• Work effectively with coworkers, distributors, other departments and customers;
• Support the field engineers from distributor companies with annual training, on-site help, phone call, etc.;
• Undertake normal management and selling work for the spare parts;
• Contact customers and give the explanation, training and maintenance for them as they want.

Requirements

Education

Bachelor's Degree in Biomedical Engineering or related field.

Languages

English: good spoken & written;

Fluency in another language will be considered a plus.

Experience/Professional requirement

• Minimum 3 years experience in field service engineering or related field;
• Experience of related medical devices is preferred;
• Knowledge and understanding of compliance topics with proven track record;
• Ability to identify and solve equipment, software and operating systems quickly and accurately;
• Self-starter with the ability to proactively plan, schedule and develop own work with minimal supervision;
• Ability to work effectively with co-workers and customers;
• Skill of excellent written and verbal communication;
• Availability for call 24/7;
• Travel as needed;
• Self-motivation, problem solving attitude, quick in action.

Valuing different backgrounds:

LivaNova values equality and diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination. Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate's sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.

Notice to third party agencies:

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Beware of Job Scams:

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons posing as LivaNova recruiters or employees. The scammers may attempt to solicit confidential, personal information, such as a social security number, or your financial information. LivaNova will never ask for fees prior/during/after the application process, nor will we ask for banking details or personal financial information in return for the assurance of employment. If you are concerned that an offer of employment might be a scam or that the recruiter is not legitimate, please verify by searching for "See Open Jobs" on

, and check that all recruitment emails come from an email address.