889 Field Support jobs in Hong Kong

Founded in 1985, Electronic Business Solutions Limited (EBS), is a leading IT company dedicated to provide integrated, tailored and comprehensive IT services and solutions to various clients, notably from the Government, education institutions and business sectors etc.

We are navigating a rapid expansion, and seeking for all-rounded, enthusiastic and skillful talents, to join us as the Field Support Engineer.

Benefit Highlights:

• 5-day work week;
• days annual leave entitlement;
• Birthday leave;
• Competitive Remuneration Package;
• Comprehensive medical insurance plan;
• Fruitful journey in IT industry with great career exposure;
• Work-life balance;
• Stable, positive and supportive working environment.

Job Description

We are seeking a highly skilled and motivated Field Support Engineer to work with a team of 3 field support engineers. The ideal candidate will have a strong technical background in troubleshooting and resolving both hardware and software issues related to PCs, printers, and other IT equipment. With 1 to 3 years of hands-on experience, the Engineer will deliver exceptional on-site technical support to our clients while maintaining high standards of service quality and efficiency.

Key Responsibilities

1. Technical Support:

- Diagnose and resolve hardware and software issues for PCs, printers, and related peripherals.

- Install, configure, and maintain IT equipment and software applications.

- Provide on-site and remote support to clients as needed.

2. Client Relationship Management:

- Act as the primary point of contact for escalated technical issues.

- Ensure client satisfaction by delivering prompt and effective solutions.

- Build and maintain strong relationships with clients through clear communication and professionalism.

3. Operational Efficiency:

- Develop and implement best practices for field support operations.

- Monitor team performance metrics and ensure adherence to service level agreements (SLAs).

- Maintain accurate records of service requests, resolutions, and inventory.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 1-3 years of experience in IT support, with a focus on hardware and software troubleshooting.

• Proven experience in managing or supervising a technical team.

• Strong knowledge of PC and printer hardware, operating systems, and software applications.

• Excellent problem-solving skills and the ability to work under pressure.

• Outstanding communication and interpersonal skills.

• Willingness to travel to client sites as needed.

Preferred Skills

• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent.

• Experience with network troubleshooting and basic IT infrastructure.

• Familiarity with ticketing systems and remote support tools.

Roctec Technology Limited (鷹達科技有限公司), founded in 1987 in Hong Kong, is a well-established system integrator and solution developer experienced in implementing large-scale data communications, multimedia display, and network integrating projects across Hong Kong, Thailand, Singapore, and other Asian countries. As a direct partner and distributor of major networking and cabling equipment vendors, Roctec provides total data networking infrastructure & cyber security solutions and delivers communications systems for government, public utilities, enterprises, and higher education sectors. With a mission to provide the best solutions, innovative technologies, and professional services to benefit our clients.

Responsibilities:

On-site support, troubleshooting, and maintenance of customer-related systems;

Maintenance of PC/LAN/electronic/electrical/computer/communication systems or any ELV systems;

Railway communication system work.

Requirements:

Fresh grad are welcome;

1-2 years of experience is a plus;

Good command of Cantonese;

Proficient in reading and writing Chinese;

Knowledge of electrical repairs;

Basic computer operation skills;

Immediate availability/Experience in railway communication systems is preferred;

Good communication skills;

Ability to work independently and with motivation.

Benefits:

Annual leave, bank holidays, birthday leave, performance-based bonus, medical benefits; Monday to Saturday: 11:00 PM to 7:00 AM; 6-day workweek, 8 hours per day.

Application Details:

Applicants can fax or click 'Apply Now' to send their resumes with expected salary to Roctec Technology Limited.

Full-time

Company Description
Roctec Technology is a leading solution provider and systems supplier in Hong Kong. We have over 30 years of experience in implementation of large-scale data communications, multimedia and IT projects. Our business covers government departments, public infrastructure, transportation systems and large enterprises in Hong Kong and Asia.

To cope with our business grown, we are seeking for high caliber candidates for the following positions:

Job Description
Requirements:

• Responsible for on-site support, troubleshooting, and maintenance of customer-related systems;
• Maintenance of PC/LAN/electronic/electrical/computer/communication systems or any ELV systems;
• Work on railway communication systems.

Qualifications

• Fresh grads are welcome;
• 1 year of experience is a plus;
• Good command of Cantonese;
• Proficient in reading and writing Chinese;
• Knowledge of electrical repairs; Basic computer operation skills;
• Immediate availability/Experience in railway communication systems is preferred;
• Good communication skills;
• Ability to work independently and with motivation.

Benefits
Overtime allowance, 11 days of annual leave, bank holidays, performance-based bonus, on-the-job training, medical benefits, and 1-day birthday leave; Monday to Friday: 9:00 AM to 5:30 PM, and Saturday: 9:00 AM -5:30/ PM3:00 PM to 11:00 PM; 6-day workweek, 8-8.5 hours per day, special allowance are given for holiday works.

Roctec Technology Ltd offers you a bank holiday, medical benefits, annual leave, special allowance, performance bonus, study sponsorship scheme. Special leaves for Birthday, Marriage, Paternity, etc. excellent career prospects & attractive remuneration to the right candidate.

You will enjoy our work atmosphere with friendly work environment, casual dress code, free fruits, free drink and birthday party for you.

We offer a competitive remuneration package, career advancement opportunities and good fringe benefits to the right candidate.

Interested applicants, please apply by sending full resume with availability, present and expected salary, contact no. to us, please click Apply Now.

Personal data collected will be used for recruitment purposes only

The incumbent will be responsible for the following duties:

Field Resources & Operation Management

• Provide field resources support to fulfilment team
• Responsible for existing technicians and imported labours management and planning
• Manage safety target (e.g. safety walk, unsafe event)
• Coordinate material and tools handling, storage and distribution
• Liaise with site supervisors and subcontractors for site arrangements.

Tools Management

• Responsible for Tools management process setup
• Compiling, validating, maintaining, and updating Product/ Equipment records to fulfilment team
• Plan and execute the tools/equipment deployment
• Follow up and plan for maintenance schedule of tools
• Develop technicians for performing maintenance of tools

Requirements

• Degree holder or above in Mechanical, Electrical Engineering, Building Services or related discipline
• 1-2 years' working experience with people management and service management skill, with lift industry experience will be an advantage
• Good interpersonal and communication skills
• Independent, self-motivated and detail-attentive
• Able to work under pressure
• Fluent in spoken & written Chinese and English
• Open to fresh graduate to apply

We offer the right candidate 5 days' work, competitive remuneration package and benefits, including annual leave, marriage leave, paternity leave, study leave, medical scheme (with dependants coverage), education subsidy and attractive retirement plan.

Interested parties please click the below link "APPLY NOW" and send us your detailed full resume with current and expected salary.

All information provided by applicants will be used for recruitment related purposes and handled in strict confidence by authorized personnel. The personal data collected will be destroyed after three months.

Company Description
Roctec Technology Limited (鷹達科技有限公司), founded in 1987 in Hong Kong, is a well-established system integrator and solution developer experienced in implementing large-scale data communications, multimedia display, and network integrating projects across Hong Kong, Thailand, Singapore, and other Asian countries. As a direct partner and distributor of major networking and cabling equipment vendors, Roctec provides total data networking infrastructure & cyber security solutions and delivers communications systems for government, public utilities, enterprises, and higher education sectors. With a mission to provide the best solutions, innovative technologies, and professional services to benefit our clients.

Responsibilities
Job Description:

• On-site support, troubleshooting, and maintenance of customer-related systems;
• Maintenance of PC/LAN/electronic/electrical/computer/communication systems or any ELV systems;
• Railway communication system work.

Requirements

• Fresh grad are welcome;
• 1-2 years of experience is a plus;
• Good command of Cantonese;
• Proficient in reading and writing Chinese;
• Knowledge of electrical repairs;
• Basic computer operation skills;
• Immediate availability/Experience in railway communication systems is preferred;
• Good communication skills;
• Ability to work independently and with motivation.

Benefits
Annual leave, bank holidays, birthday leave, performance-based bonus, medical benefits; Monday to Saturday: 11:00 PM to 7:00 AM; 6-day workweek, 8 hours per day.

Roctec Technology Limited (鷹達科技有限公司), founded in 1987 in Hong Kong, is a well-established system integrator and solution developer experienced in implementing large-scale data communications, multimedia display, and network integrating projects across Hong Kong, Thailand, Singapore, and other Asian countries. As a direct partner and distributor of major networking and cabling equipment vendors, Roctec provides total data networking infrastructure & cyber security solutions and delivers communications systems for government, public utilities, enterprises, and higher education sectors. With a mission to provide the best solutions, innovative technologies, and professional services to benefit our clients.

Responsibilities:

Responsible for on-site support, troubleshooting, and maintenance of customer-related systems;

Maintenance of PC/LAN/electronic/electrical/computer/communication systems or any ELV systems;

Work on railway communication systems.

Qualifications:

Fresh grads are welcome;

1 year of experience is a plus;

Good command of Cantonese;

Proficient in reading and writing Chinese;

Knowledge of electrical repairs; Basic computer operation skills;

Immediate availability/Experience in railway communication systems is preferred;

Good communication skills;

Ability to work independently and with motivation.

Benefits:

Overtime allowance, 11 days of annual leave, bank holidays, performance-based bonus, on-the-job training, medical benefits, and 1-day birthday leave; Monday to Friday: 9:00 AM to 5:30 PM, and Saturday: 9:00 AM -5:30/ PM3:00 PM to 11:00 PM; 6-day workweek, 8-8.5 hours per day, special allowance are given for holiday works.

Application Details:

Applicants can fax or Click 'Apply Now' to send their resumes along with expected salary to Roctec Technology Limited.

Full-time

Overview

Roctec Technology Limited (鷹達科技有限公司), founded in 1987 in Hong Kong, is a well-established system integrator and solution developer experienced in implementing large-scale data communications, multimedia display, and network integrating projects across Hong Kong, Thailand, Singapore, and other Asian countries. As a direct partner and distributor of major networking and cabling equipment vendors, Roctec provides total data networking infrastructure & cyber security solutions and delivers communications systems for government, public utilities, enterprises, and higher education sectors. With a mission to provide the best solutions, innovative technologies, and professional services to benefit our clients.

• On-site support, troubleshooting, and maintenance of customer-related systems;
• Maintenance of PC/LAN/electronic/electrical/computer/communication systems or any ELV systems;
• Railway communication system work.

• Fresh grad are welcome;
• 1-2 years of experience is a plus;
• Good command of Cantonese;
• Proficient in reading and writing Chinese;
• Knowledge of electrical repairs;
• Basic computer operation skills;
• Immediate availability/Experience in railway communication systems is preferred;
• Good communication skills;
• Ability to work independently and with motivation.

Annual leave, bank holidays, birthday leave, performance-based bonus, medical benefits; Monday to Saturday: 11:00 PM to 7:00 AM; 6-day workweek, 8 hours per day.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: IT Services and IT Consulting, Computer Hardware Manufacturing, and Software Development

Roctec Technology Limited (鷹達科技有限公司), founded in 1987 in Hong Kong, is a well-established system integrator and solution developer experienced in implementing large-scale data communications, multimedia display, and network integrating projects across Hong Kong, Thailand, Singapore, and other Asian countries. As a direct partner and distributor of major networking and cabling equipment vendors, Roctec provides total data networking infrastructure & cyber security solutions and delivers communications systems for government, public utilities, enterprises, and higher education sectors. With a mission to provide the best solutions, innovative technologies, and professional services to benefit our clients.

• On-site support, troubleshooting, and maintenance of customer-related systems;
• Maintenance of PC/LAN/electronic/electrical/computer/communication systems or any ELV systems;
• Railway communication system work.

• Fresh grad are welcome;
• 1-2 years of experience is a plus;
• Good command of Cantonese;
• Proficient in reading and writing Chinese;
• Knowledge of electrical repairs;
• Basic computer operation skills;
• Immediate availability/Experience in railway communication systems is preferred;
• Good communication skills;
• Ability to work independently and with motivation.

Annual leave, bank holidays, birthday leave, performance-based bonus, medical benefits; Monday to Saturday: 11:00 PM to 7:00 AM; 6-day workweek, 8 hours per day.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: IT Services and IT Consulting, Computer Hardware Manufacturing, and Software Development

Overview

Roctec Technology is a leading solution provider and systems supplier in Hong Kong. We have over 30 years of experience in the implementation of large-scale data communications, multimedia and IT projects. Our business covers government departments, public infrastructure, transportation systems and large enterprises in Hong Kong and Asia.

To cope with our business growth, we are seeking high-caliber candidates for the following position(s).

• Responsible for on-site support, troubleshooting, and maintenance of customer-related systems.
• Maintenance of PC/LAN/electronic/electrical/computer/communication systems or any ELV systems.
• Work on railway communication systems.

• Fresh grads are welcome.
• 1 year of experience is a plus.
• Good command of Cantonese.
• Proficient in reading and writing Chinese.
• Knowledge of electrical repairs; basic computer operation skills.
• Immediate availability; experience in railway communication systems is preferred.
• Good communication skills.
• Ability to work independently and with motivation.

• Overtime allowance, 11 days of annual leave, bank holidays, performance-based bonus, on-the-job training, medical benefits, and 1-day birthday leave.
• Monday to Friday: 9:00 AM to 5:30 PM, Saturday: 9:00 AM - 5:30/ PM 3:00 PM to 11:00 PM; 6-day workweek, 8-8.5 hours per day; special allowances for holiday work.
• Bank holiday, medical benefits, annual leave, special allowance, performance bonus, study sponsorship scheme; special leaves for Birthday, Marriage, Paternity, etc.
• Good career prospects and attractive remuneration for the right candidate.
• Friendly work atmosphere with casual dress code, free fruits, free drinks and birthday party.

You will enjoy our work atmosphere with supportive environment; we offer a competitive remuneration package, career advancement opportunities and good fringe benefits to the right candidate.

Interested applicants, please apply by sending a full resume with availability, present and expected salary, contact number, to us; please click Apply Now. Personal data collected will be used for recruitment purposes only.

Wan Chai District, Hong Kong SAR

• Entry level

• Full-time

• Engineering and Information Technology

• IT Services and IT Consulting
• Computer Hardware Manufacturing
• Software Development

Note: This posting may include platform-specific notices and is intended for job seekers evaluating Roctec Technology Limited.