What Jobs are available for Flexible Engagement in Hong Kong?

Showing 556 Flexible Engagement jobs in Hong Kong

Human Resources Officer – Staff Engagement

$40000 - $60000 Y Haven of Hope Christian Service

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Job Description

Responsibilities:

  • Responsible for all-round Compensation & Benefits functions including but not limited to work injuries, performance management, leave management, employees off-boarding etc
  • Administer employees benefits program
  • Update and maintenance of HRIS and provide support in system enhancement project
  • Assist in C&B projects and annual activities such as budget exercise, market benchmarking, salary review
  • Prepare and consolidate HR reports for management review
  • Support employee relations activities and other ad-hoc projects as assigned

Requirements:

  • Diploma holder or above in Human Resources Management or related discipline
  • At least 3 years' solid working experience in human resources functions. Candidate with less experience will be considered as Administrative Assistant – Staff Engagement
  • Well versed in Hong Kong Employment Ordinance and related regulations
  • Good knowledge in HRIS is a definite advantage
  • Result-oriented and strong sense of responsibility to meet tight deadlines
  • A good team player with excellent interpersonal and communication skills
  • Good in computer skills such as Microsoft Office and Chinese word processing

Immediate available is highly preferred

We offer a competitive remuneration package to the right candidate, including:

  • Annual Leave
  • Birthday Leave
  • Maternity Leave
  • Paternity Leave
  • Marriage Leave
  • Compassionate Leave
  • Medical & Dental Reimbursement
  • Training & Development Allowance & Study Leave
  • Monthly Discretionary Performance Pay

Please send full resume with expected salary and reference no. quoted to Haven of Hope Christian Service, Staff Engagement Department, 7 Haven of Hope Road, Tseung Kwan O, New Territories or via email to (with reference no. quoted at the caption). Only short-listed candidates will be notified.

For details about our organization, please visit

Prospective employees are requested to undergo/submit Sexual Conviction Record Check for work relating to children or mentally incapacitated persons before employment. Data collected will be used for recruitment purpose only.

This advertisement should not be reproduced, in whole or in part, to other recruitment websites without our prior written permission.

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Customer Engagement Specialist

$40000 - $60000 Y TDCX Hong Kong

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Job Description

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This Customer Engagement Specialist serves as the primary representative for our client's eCommerce platform, embodying the essence of a prestigious lifestyle brand across various communication channels (phone, email, social media, etc.). This role handles inquiries related to services, sales, and post-purchase support, ensuring alignment with our client's high standards of excellence while delivering a sophisticated, personalized customer experience in a dynamic environment.

What is your mission?

Customer Interaction & Experience

Manage incoming and outgoing customer communications, providing detailed information about our offerings, collecting feedback, and addressing inquiries about product availability, features, and services.

Foster meaningful customer relationships through tailored engagement strategies.

Collaborate with the support team to manage after-sales processes, including repairs.

Sales & Performance

Drive sales and achieve targets through professional and engaging customer interactions across all channels.

Utilize effective communication and persuasion skills to understand customer needs and close transactions.

Data & System Management

Accurately process data within internal systems while adhering to strict data privacy protocols.

Escalate critical system issues and provide insights to the team lead for platform improvements.

Support testing and optimization of digital tools, contributing to system enhancements.

Brand & Market Awareness

Stay informed about brand initiatives, including events, customer engagement programs, and media campaigns, to connect with customers effectively.

Maintain a general understanding of market trends and competitors.

Professional Standards & Insights

Adhere to company guidelines, upholding a polished and professional image.

Monitor and report customer satisfaction trends to the team lead for continuous improvement.

Who are we looking for?

Fluent in English, Cantonese, and Mandarin, with strong written proficiency in Chinese and English.

Customer-focused with a passion for sales and relationship-building.

Diligent, adaptable, courteous, and a strong team collaborator.

Experience in retail sales or customer service, preferably in a premium or luxury setting

Background in e-commerce or contact center operations.

Proficient in MS Office and familiar with customer engagement tools (e.g., CRM platforms).

Flexibility to work varied shifts, including weekends and public holidays.

BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

A positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards

We offer a competitive remuneration package and attractive terms to the right candidate. Interested parties, please send the CV with the expected salary & available date to the HR Department by clicking " Apply Now ".

Company address:

Room 1001, 10/F, Block A, Sea View Estate, 2-8 Watson Road, North Point, HK.

12/F, South Asia Commercial Center, 64 Tsun Yip Street, Kwun Tong, Hong Kong.

所提供的個人資料絕對保密及只作招聘用途

All information provided will be treated in strict confidence and used for recruitment purpose only.

Full-time

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Brand Engagement Specialist

$480000 - $720000 Y Modern Dental Laboratory Company Limited

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Job Description

Job Responsibilities

  • Drive brand awareness and customer engagement through creative campaigns, events, and digital initiatives.
  • Coordinate with internal teams (design, sales, communications) to ensure consistent and impactful brand messaging across all channels.
  • Manage and grow online and offline communities to foster stronger customer relationships and loyalty.
  • Collect, analyze, and report on customer insights to continuously improve engagement strategies.
  • Support the execution of promotional activities, sponsorships, and partnership initiatives to enhance brand presence.
  • Monitor industry trends, market activities, and competitors to identify new opportunities for brand positioning.
  • Prepare regular reports on engagement performance, providing actionable insights and recommendations to management.

Job Requirements

  • Bachelor's degree in Business, Communications, Marketing, or related field.
  • 1–3 years of experience in brand, communications, or customer engagement roles.
  • Background in dental, pharmaceutical, or healthcare sectors will be an advantage.
  • Strong interpersonal and communication skills, both written and verbal.
  • Creative thinker with the ability to develop and execute innovative ideas effectively.
  • Familiarity with social media platforms, community management, and campaign planning.
  • Detail-oriented, highly organized, and able to work in a fast-paced environment.
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Employee Engagement

$60000 - $120000 Y Plaza Premium Group

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Job Description

Come Join our Family Today

Together, We Make Travel Better

What you'll be doing:

  • The Employee Engagement and Social Impact Manager will spearhead staff engagement initiatives to foster a cohesive and motivated work environment at Plaza Premium Group (PPG).
  • This role will progressively integrate community service, corporate social responsibility (CSR), diversity, equity, inclusion, and belonging (DEIB), and sustainability.
  • The position will develop sequential strategies for our international workforce across office and lounges, transforming individual fulfilment into collective societal value.
  • Key to this will be driving community recognition and securing external awards to amplify PPG's impact. Success will be evaluated through elevated engagement metrics, increased volunteer participation, and advancements in sustainability as outlined in PPG's inaugural Sustainability Report, ultimately enhancing talent retention, innovation, and meaningful contributions to the travel industry.
  • Lead Staff Engagement (Primary Focus):
    Develop and oversee comprehensive staff engagement strategies to cultivate a sense of value and enthusiasm within our dynamic travel operations. Incorporate staff recognition mechanisms to honour individual and team achievements. Leverage data analytics to refine these efforts and drive measurable improvements.
  • Facilitate Community Service:
    Establish structured opportunities for employees to contribute to local communities through targeted initiatives. Employ digital platforms to enhance participation rates. Integrate community recognition elements, including profiles of collective contributions and formal appreciations, to amplify impact and instill organizational pride. These activities reinforce PPG's commitment to inclusive community environments.
  • Advance CSR Initiatives:
    Transform community engagements into enterprise-wide CSR frameworks by forging strategic partnerships with external organizations. Actively pursue, secure, and leverage external awards and community recognitions—such as industry accolades for social contributions and public acknowledgments of volunteer impacts—to validate, promote, and elevate PPG's contributions.
  • Promote DEIB Principles:
    Embed equity and inclusion across all activities, including equitable access for diverse employees and targeted training on empathy, bias awareness, and cultural competence in multicultural settings. Incorporate recognition for DEIB exemplars, such as accolades for inclusive leadership. Monitor participation demographics to ensure broad accessibility and a culture of belonging, in support of PPG's diverse talent ecosystem.
  • Integrate Sustainability Practices:
    Incorporate sustainable methodologies, such as resource optimization and environmental education, into engagement and impact activities. Pursue recognition through awards for sustainability milestones, including efficient operational practices. Evaluate progress through quantifiable indicators, such as reduced waste in airport facilities, to connect employee contributions to broader environmental objectives and PPG's net-zero aspirations.
  • Assess and Enhance Impact:
    Utilize analytical tools to evaluate the progression from engagement to sustainability outcomes. Incorporate key performance indicators related to recognition and awards into executive reporting, and iteratively refine strategies based on stakeholder feedback across global locations.

About you:

  • Bachelor's degree in Human Resources, Business Administration, or a related discipline. Professional certifications such as SHRM-CP, DEIB specialization, or CSR fundamentals are highly desirable.
  • Minimum of six years in human resources or employee engagement roles, including at least three years managing community service, CSR, or DEIB projects. Proven ability to interconnect engagement with sustainability in team-oriented environments, complemented by direct experience in staff recognition, community acknowledgments, and obtaining external awards and recognitions.
  • Proficiency in employee engagement frameworks, CSR standards (e.g., global best practices), DEIB methodologies, and sustainability principles. Exceptional skills in motivating teams, identifying global operational trends, and administering recognition and awards programs.
  • Fluency in English (both written and verbal). Proficiency in additional languages, such as Mandarin or Portuguese, is beneficial for engaging diverse international stakeholders.
  • Proficiency with engagement platforms, CSR tracking systems, and data visualization tools. Competence in virtual collaboration tools for cross-time-zone events.
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Employee Engagement

$60000 - $120000 Y OKX

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Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About The Opportunity
Employee engagement is a critical aspect of maintaining a motivated, satisfied, and productive workforce. Working as part of the global People Management team, this person will be responsible for developing and implementing strategies and programs that foster positive employee experiences and enhance overall organizational performance. Partnering with global leadership and business teams, you will be instrumental in enhancing employee satisfaction, retention, and overall organizational success.

What You'll Be Doing
Program Development

  • Design, plan, and execute employee engagement programs, activities, and initiatives that align with the organization's goals and culture. As the pioneer, your enthusiasm and energy should shine through in each program you deliver
  • The programs should also be aligned with different stakeholders and results should be measured. You will need to drive new innovative ideas and strive to make improvements to each program

Communication and Recognition

  • Promote open and transparent communication channels within the organization. Recognize and celebrate employee achievements and milestones through various recognition programs. Your own engagement will help drive the initiatives and create a culture where communication and recognition is second nature

Wellness Programs

  • Develop and coordinate wellness initiatives, programs, and activities to support employees' physical and mental health, including stress management and work-life balance. These initiatives should be diverse in nature and cater to the different needs of our team members. Your consistency in delivering wellness will be the key driver for its success

Diversity and Inclusion

  • Foster a diverse and inclusive workplace by implementing strategies that promote equity, inclusivity, and respect for all employees. You will think of creative ways to make the experience dynamic and enjoyable for all participants

Employee Events

  • Organize and manage employee events, such as team-building activities, volunteer opportunities, and social gatherings, to strengthen interpersonal relationships and team cohesion. These should cater to multiple team members, meaning different experiences will need to be considered for maximized results

Employee Surveys and Feedback

  • Coordinate and analyse employee surveys to gather feedback on workplace satisfaction, identify areas for improvement, and track employee engagement trends. Create viable solutions and gather stakeholder buy-in to make the most appropriate and effective changes based on survey results

What We Look For In You

  • Bachelor's degree in Human Resources, Psychology, Organizational Development, or a related field. Advanced degrees or certifications in HR employee engagement advantageous
  • Excellent written and verbal English and Mandarin communication skills to effectively convey ideas, engage employees, and collaborate with stakeholders
  • Strong data analysis skills to interpret survey results and metrics, identify trends, and make data-driven recommendations
  • Innovative thinking and creativity to design engaging programs and activities that resonate with employees
  • Strong interpersonal and relationship-building skills to interact with employees and stakeholders at all levels of the organization
  • The ability to empathize with employee concerns and needs, demonstrating a genuine interest in their well-being
  • Self-driven and the ability to seek and create new projects with high ROI
  • Effective project management skills to plan, execute, and evaluate engagement programs and initiatives
  • Knowledge of change management principles to navigate organizational changes while maintaining employee engagement

Perks & Benefits

  • Competitive total compensation package
  • L&D programs and Education subsidy for employees' growth and development
  • Various team building programs and company events
  • Wellness and meal allowances
  • Comprehensive healthcare schemes for employees and dependants
  • More that we love to tell you along the process

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

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Digital Engagement Officer

$480000 - $720000 Y Consumer Council

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Job Description

Digital Engagement Officer (Ref. DEO)

Public Affairs Division

2-year fixed-term contract

Responsibilities:

  • Develop and implement strategic marketing and advertising plans to sustain and grow information reach via various channels, including but not limited to Facebook, Instagram, YouTube, WeChat, SEM, GDN and other media portals
  • Monitor market trends and track performance data via different tracking and social listening tools to optimise for effective and measurable results
  • Support other divisions in the Council in launching interactive digital contents to enhance the Council's engagement with the digital community, and provide guidance where possible
  • Deliver management reports timely, regularly and accurately using advanced data visualisation and presentation techniques
  • Maintain strong working relationships with internal and external parties, such as key agencies and media partners, ensuring seamless collaboration project delivery
  • Manage the Council's website backend and social media pages, including materials uploading, performance monitoring and day-to-day operations
  • Provide content copywriting, including but not limited to video scripts, social media posts, and content editing

Requirements:

  • A recognised degree in e-Commerce, Marketing, Information Technology or related discipline
  • Minimum 5 years of relevant experience in digital communications or marketing in sizable organisations or agencies
  • Solid experience with analytics and advertising tools, such as Google Analytics, Meta Business Suite, Meta Ads Manager, YouTube Studio and other digital marketing platforms
  • Advanced proficiency in Excel (including data analysis, pivot tables, and complex formulas) and PowerPoint (creating compelling presentations and data visualisations). Strong numerical aptitude with a rigorous approach to data accuracy
  • Hands-on experience in planning and executing online campaigns with proven track record of successful campaigns planning measurable results
  • Excellent knowledge and understanding of new media platforms, user segmentations, and audience targeting strategies
  • Ability to cope with pressure and manage multiple tasks well in a fast-paced environment as an active team player with excellent attention to detail
  • Creative problem-solving skills, strong media sense and strategic thinking capabilities
  • Good language skills with strong written and verbal communication abilities. Comfortable with stakeholder meetings, presentations, and cross-functional collaboration
  • Self-learner who is passionate in media innovation, data insights and emerging AI technologies, with the ability to work independently whilst maintaining a collaborative approach with team members and external partners
  • Experience in web and social media page management, copywriting and editing will be an advantage

Terms of Appointment & Fringe Benefits

Appointment will be offered on a 2-year fixed-term contract.  Fringe benefits include paid leave, medical insurance and MPF.

Application forms are available on the Council's website   Interested applicants are invited to apply to the Director of Human Resources by sending the completed application form and a resume together with a cover letter explaining why they consider themselves suitable for the position by 17 September Applications should be sent by e-mail to   Candidates not invited for interview within 12 weeks from the closing date may consider their applications unsuccessful.

The Consumer Council is an Equal Opportunity Employer.

Personal Information Collection Statement

  1. You must provide the personal data marked as mandatory in the application form.  Otherwise, the Council may not be able to process your application.
  2. The personal data collected during the application process will be used for recruitment of the post, including assessing your application and contacting you, and other directly related purposes.  For such purposes, we may disclose your personal data to members of an assessment panel to assist in the recruitment.
  3. Personal data of unsuccessful candidates will be retained for a maximum of 2 years from the closing date of application, thereafter the data will be destroyed.
  4. You have the right to request access to and correction of your personal data held by the Council, by submitting your request in writing to the Compliance and Administration Officer at 22/F, K. Wah Centre, 191 Java Road, North Point, Hong Kong.  The Council may charge you a fee for the processing of such request.
  5. Please refer to the Privacy Policy at for more information on the Council's privacy policies and practices.
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Manager – Customer Engagement

$900000 - $1200000 Y Plan B Event Planning And Productions Limited

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The Opportunity

We are seeking a highly experienced and dynamic Manager – Customer Engagement (MCE) to lead our customer engagement and communication initiatives. The MCE will be instrumental in shaping our clients' departmental customer engagement and communication plan, ensuring effective reach to our target audiences while maintaining our clients' corporate image.

Key Responsibilities


•Oversee the formulation, implementation, and revision of the Departmental customer engagement and communication plan.


•Ensure customer engagement functions are delivered in accordance with agreed directions.


•Effectively reach target audiences with the appropriate corporate image.


•Provide leadership and management in taking forward plans and projects.


•Maintain alertness to business and communication needs of clients in respect of customer engagement and marketing matters.

Required Qualifications and Experience


•University graduate, preferably in Communication, Marketing, Public Relations, Media, Event Management, Social Science, or equivalent fields.


•At least sixteen (16) years (Full-time or Part-time) of relevant experience in the past 26 years immediately preceding the Original Tender Closing Date, specialized in marketing, managing, and strategic planning for marketing, customer engagement functions, and event management services.


•Solid experiences in brand building, resources management, and excellent problem-solving, presentation, negotiation, and communication skills for handling complicated large-scale events and communication matters.


•Job references shall cover Government/Public organizations' and/or listed private companies' projects.


•Grade C or above in Use of English of the Hong Kong Advanced Level Examination (HKALE) or in English Language of the General Certificate of Education (Advanced Level) (GCE A Level), or language proficiency requirements of 'Level 2' results in the language paper "Use of English" in the Common Recruitment Examination (CRE) in HK, or equivalent.


•Grade C or above in Chinese Language and Culture or Chinese Language and Literature of the HKALE, or language proficiency requirements of 'Level 2' results in the language paper "Use of Chinese" in the CRE in HK, or equivalent.

Skills and Attributes


•Good planning and organizing ability.


•Excellent marketing and customer service mind-set, self-motivated, customer-oriented with passion to achieve success.


•Good understanding of the latest trends in marketing approaches and alert to hot social topics.


•A good team player, cooperative with other team leaders, Clients' staff, and stakeholders.


•Good interpersonal and presentation skills to build partnerships and present engagement plans and proposals.

Apply Now

If you are a highly motivated and experienced professional looking to make a significant impact, we encourage you to apply. Join our team and contribute to our mission of effective customer engagement.

To apply, please submit your resume and cover letter to us.

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Employee Engagement Manager

$1200000 - $2400000 Y Cathay Pacific

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Job Description

Cathay Pacific

Communications

People Department

Permanent

Hong Kong SAR (China)

Application deadline: 03 Oct 2025

Role Introduction

Reports To: Head of Internal Communications & Engagement

As a strategic and creative thinker who is results-oriented, you will be responsible for developing employee engagement strategies, programmes, communications and events to elevate the employee experience and strengthen the employee pride. You will be leading the Employee Engagement team to ensure high quality, end-to-end delivery of initiatives to drive engagement across our varied employee groups in our home base, Hong Kong, and globally. Your key focus will involve keeping employees energised, engaged and connected with Cathay, and shaping a positive work environment in support of our business goals to in turn, influence customer satisfaction.

Key Responsibilities

Core deliverables

  • Develop and execute company-wide engagement and event strategies to elevate the employee experience, instil positivity and keep our employees groups in Hong Kong and the regions engaged with the company
  • Connect our employees with the company's purpose, vision, culture and strategy, and develop and execute integrated communications and engagement plans in a timely manner through both online and offline activities, including our annual leadership conference, quarterly senior leadership meetings and town hall events
  • Deliver unique and prestigious employee experiences and strengthen our recognition culture through thoughtful execution of our everyday recognition and annual award programmes, as well as engagement initiatives and events throughout the year
  • Provide advisory and support where needed on other department-driven events for Cathay employees in Hong Kong
  • Effectively manage the Cathay sports and interest clubs network including laying down operational guidelines and principles, providing guidance and support to clubs, facilitating club administration matters, recruiting new club members, and developing plans to improve club effectiveness while strengthening the Cathay Pride

Operational standards

  • Continuously identify creative ways to actively engage employees in delivering impactful engagement programmes and event experiences; connect them with the business, leaders, and colleagues; and develop regular event and project reports to track progress and identify opportunities to improve
  • Develop strong planning, processes, standards and guidelines to support our own team and regional/department counterparts to efficiently and effectively execute engagement events and initiatives with

Team and relationships management

  • Lead and manage own team with varied backgrounds and experience levels to effectively deliver engagement programmes and events, while cultivating the business acumen, teamwork and functional expertise needed for individuals to grow and for the whole team to perform with excellence
  • Manage external vendor, stakeholder, and team relationships to facilitate communication and collaboration, and build collaborative relationships with regional/department counterparts to support the execution of company-wide engagement programmes and activities covering all our employee groups
  • Manage own team's budget and support other team administration matters such as the annual budgeting and planning processes
Requirements
  • A degree holder with 8+ years' experience in communications, engagement, marketing, event or related roles, preferably in complex organisations with geographically dispersed employees
  • Experience developing and executing employee engagement strategies and reporting against progress
  • Experience managing large, high-profile company events and experiences, and everyday employee activities
  • A strong understanding of what good employee experience looks like, in the context of business changes and culture
  • Strong knowledge of industry trends, tools and techniques that drive engagement and deliver great employee experiences
  • An effective leader with strong experience in team engagement and management to deliver performance
  • Excellent project management and event skills; attention to detail with an eye for quality
  • Excellent communication, presentation, writing and collaboration skills and command of written and spoken English. Cantonese advantageous
  • Ability to foster professional working relationships at all levels, balancing the needs of all stakeholders, including vendor/agency management and strong budget management experience
  • A creative problem solver and self-starter; ability to work and keep calm under pressure, managing stakeholder expectations
Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

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Members Engagement Officer

$30000 - $60000 Y Louder HK Company Limited

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Company Description

LOUDER, a wholly-owned subsidiary of MTR Corporation Limited, is an online-to-offline (O2O) platform selling lifestyle products mainly designed or handcrafted in Hong Kong. With the mission #MakeHKBrandsLOUDER, we promote the creative industry and young entrepreneurship in Hong Kong and offer unique gifting inspiration and workshop experiences for local brands lovers.

Role Description

This is a full-time on-site role. You will involve in day-to-day tasks related to customer relations to ensure the smooth operation of LOUDER's O2O

platform.

  • Develop and implement strategies for recruiting and retaining Corporate and Individual Members

  • Manage member communications to ensure visibility of services and benefits across key segments

  • Oversee membership operations and enhance efficiency through CRM system management

  • Conduct database analysis to support CRM initiatives that drive sales, acquisition, and member loyalty

  • ⁠Plan & implementing members events to drive retention and loyalty

  • Assist in crafting promotional messages and materials to boost customer engagement

  • ⁠Manage the daily operations of a gift redemption platform, including logistics and handling redemption requests.

  • Generate business intelligence reports to evaluate member performance

  • Provide administrative support as needed

Qualifications

Passion in the retail industry

Good interpersonal and communication skills

Good analytical skills and market research ability

Bachelor's degree in any field (Higher diploma with relevant experience will also be considered)

Proficiency in MS Office

Fluent in Cantonese and Proficient in English

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Client Engagement Manager

Burberry

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Job Description

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

The Client Engagement Manager drives customer acquisition and repeat sales through high quality client engagement activity including but not only the elevated client experience/service, client event, client outreach. He/She is responsible for the clienteling and styling activities, and client engagement related KPIs. He/She needs to be capable of basic data analysis of clients. He/she also coaches the retail team to enhance the clienteling skills.

RESPONSIBILITIES

  • Overall CE planning for local market
  • To better drive business through in-store CE activities and commercial moments
  • Support store managers to implement outreaches / store support events in order to enlarge VIC pool and achieve store CE KPIs
  • Support store managers to train SAs for better clients retention and prospects conversion (align w/CE KPIs)
  • Implement and monitor the proper usage of clienteling communication and tools in store, including greetings and invitation, styling clips, pictures and videos, takeaways and gifts, in accordance with corporate guidelines
  • Implement brand VIC experiences together with store managers that occur in and out of Burberry stores, especially for key moments such as VIC birthdays, personal celebrations, lifestyle, and year-end gathering
  • Plan & ensure the personalized VIC experience are arranged at top luxury standard, review and maximize the performance and ROIs
  • Coach store clienteling skills in different level for different audiences, newly onboarding and store management team
  • Monthly KPI tracking and define opportunities for store business
  • Budget management.

PERSONAL PROFILE

  • 10y+ experience in styling and clienteling and luxury retail industry, and in dealing with High Net Wealthy Individuals, and with assistant manager /manager role 6y+
  • Experience in event planning and conduction
  • Experience in styling and personal shopping
  • Experience in data tracking & analysis
  • Hands on & detail-oriented and self-managed with a passion for retail
  • Strong influential, inspirational and interpersonal skills
  • Excellent at informing and communicating with relevant team
  • Results driven and business acumen
  • Agile, collaborative and strong team player

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

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  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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