What Front Desk Agent Jobs are in Hong Kong?
Showing 7 Front Desk Agent jobs in Hong Kong
Job Description
Responsibilities
+ To check-in/out guests in an efficient and courteous manner according to the hotel standards procedures
+ To upsell rooms to maximize revenue and occupancy with guest satisfaction
+ To answer telephone enquiries promptly and courteously, take guest messages and process them in an efficient manner
+ To carry out the hotel standard procedures in issuing Room Keys to guests
+ To handle all incoming and outgoing mail for guest
+ To be capable of providing Money Exchange Service for guests
+ To handle guest inquiries and to promote hotel facilities to guests whenever possible
+ To perform any other tasks as assigned by supervisors
Requirements
+ High School graduate or holding certificate in Hospitality or Hotel Management
+ Out-going personality with strong inter-personal communication skill
+ Fluent in English, Mandarin and Cantonese is a must
+ 1-2 years of hotel Front Office experience preferable
+ Fresh graduates are also welcome
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.
Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
+ To check-in/out guests in an efficient and courteous manner according to the hotel standards procedures
+ To upsell rooms to maximize revenue and occupancy with guest satisfaction
+ To answer telephone enquiries promptly and courteously, take guest messages and process them in an efficient manner
+ To carry out the hotel standard procedures in issuing Room Keys to guests
+ To handle all incoming and outgoing mail for guest
+ To be capable of providing Money Exchange Service for guests
+ To handle guest inquiries and to promote hotel facilities to guests whenever possible
+ To perform any other tasks as assigned by supervisors
Requirements
+ High School graduate or holding certificate in Hospitality or Hotel Management
+ Out-going personality with strong inter-personal communication skill
+ Fluent in English, Mandarin and Cantonese is a must
+ 1-2 years of hotel Front Office experience preferable
+ Fresh graduates are also welcome
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.
Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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0
Job Description
**Job Identification:**
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time
**Exceptional Hospitality Starts with You**
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! Long Description: You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly. As a **Front Desk Officer** , you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
+ **Deliver a warm welcome:** Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
+ **Support efficient check-out:** Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
+ **Provide hotel and local knowledge:** Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
+ **Promote hotel services:** Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
+ **Delight our guests:** Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
+ Previous experience in a guest service or front office role within the hospitality industry.
+ Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.
+ Proficiency in hotel property management systems (PMS) and general front office procedures.
+ Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment.
+ Proficiency in English; additional languages are a plus.
+ Ability to work flexible hours, including nights, weekends, and holidays.
+ A positive attitude and a genuine passion for providing exceptional guest service.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time
**Exceptional Hospitality Starts with You**
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! Long Description: You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly. As a **Front Desk Officer** , you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
+ **Deliver a warm welcome:** Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
+ **Support efficient check-out:** Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
+ **Provide hotel and local knowledge:** Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
+ **Promote hotel services:** Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
+ **Delight our guests:** Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
+ Previous experience in a guest service or front office role within the hospitality industry.
+ Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.
+ Proficiency in hotel property management systems (PMS) and general front office procedures.
+ Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment.
+ Proficiency in English; additional languages are a plus.
+ Ability to work flexible hours, including nights, weekends, and holidays.
+ A positive attitude and a genuine passion for providing exceptional guest service.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.
Is this job a match or a miss?
Apply Now
1
Job Description
As the **Reservations Agent** at **Kimpton Tsim Sha Tsui Hong Kong** , you will be the first point of contact for guests seeking to book their stays. Your primary responsibilities will include managing incoming reservation inquiries, processing bookings, and ensuring accurate information is entered into the reservation system. You will assist guests with their questions and special requests, providing exceptional customer service. Additionally, you will collaborate with other departments to facilitate smooth check-in and check-out processes, maintain knowledge of hotel facilities and services, and keep up-to-date with promotions and packages. Your attention to detail and ability to handle multiple tasks will be essential in creating memorable experiences for our guests.
**A little taste of your day-to-day**
Every day is different, but you'll mostly be:
+ Managing and following up on guest inquiries via phone and email regarding reservations, ensuring timely processing in accordance with hotel standards and policies
+ Accuratley processing reservations in the hotel's reservation system
+ Assisting guests with inquiries and concerns related to room rates, availability, promotional offers, hotel services, amenities, and local attractions, while ensuring a high level of guest satisfaction
+ Handling special requests and accommodating guest preferences, while maintaining detailed records of interactions
+ Promptly addressing and resolving any booking issues or discrepancies
+ Staying updated on hotel policies, procedures, and promotional offerings
+ Maintaining comprehensive knowledge of the hotel's facilities, amenities, services, and standards
+ Executing additional tasks and responsibilities as assigned by management
+ Fostering strong relationships with both internal and external guests and collaborating with other departments (e.g., front desk, sales, marketing) to enhance overall guest experiences.
**What we need from you**
+ A minimum of 1 year's relevant experience in hotel reservations team, Fresh graduates are welcome
+ A bachelor's degree in hotel management or equivalent is preferrable
+ Familiar with Opera reservations system
+ Excellent communication and problem-solving abilities to foster collaboration across departments and guests
+ Ability to remain calm under pressure and adapt to dynamic hospitality environment
+ Multi-tasking abilities and attention to details
+ Effective time management, well-organised and structured
+ Good command of both English and Chinese (Cantonese and Mandarin) is a must, speaking and writing
+ Proficiency in Microsoft Office Word, Excel, PowerPoint and Chinese word processing
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
**A little taste of your day-to-day**
Every day is different, but you'll mostly be:
+ Managing and following up on guest inquiries via phone and email regarding reservations, ensuring timely processing in accordance with hotel standards and policies
+ Accuratley processing reservations in the hotel's reservation system
+ Assisting guests with inquiries and concerns related to room rates, availability, promotional offers, hotel services, amenities, and local attractions, while ensuring a high level of guest satisfaction
+ Handling special requests and accommodating guest preferences, while maintaining detailed records of interactions
+ Promptly addressing and resolving any booking issues or discrepancies
+ Staying updated on hotel policies, procedures, and promotional offerings
+ Maintaining comprehensive knowledge of the hotel's facilities, amenities, services, and standards
+ Executing additional tasks and responsibilities as assigned by management
+ Fostering strong relationships with both internal and external guests and collaborating with other departments (e.g., front desk, sales, marketing) to enhance overall guest experiences.
**What we need from you**
+ A minimum of 1 year's relevant experience in hotel reservations team, Fresh graduates are welcome
+ A bachelor's degree in hotel management or equivalent is preferrable
+ Familiar with Opera reservations system
+ Excellent communication and problem-solving abilities to foster collaboration across departments and guests
+ Ability to remain calm under pressure and adapt to dynamic hospitality environment
+ Multi-tasking abilities and attention to details
+ Effective time management, well-organised and structured
+ Good command of both English and Chinese (Cantonese and Mandarin) is a must, speaking and writing
+ Proficiency in Microsoft Office Word, Excel, PowerPoint and Chinese word processing
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Is this job a match or a miss?
Apply Now
2
Job Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
+ Teamwork, Professionalism and Personal Connection
+ 5 days/ Double Pay/ Parental Leave/ Medical Insurance
+ Flexibility to support operations, including public holidays when needed
+ Working Location at Chek Lap Kok (Tansportation Allowance for living location outside Tung Chung) / Tuen Mun
---
+ Perform all daily functions of assigned Clients.
+ Familiar in WMS and computerized inventory control system and its procedures.
+ Conduct inventory cycle count and stock take, ensure inventory accuracy meets KPI.
+ Perform invoicing through company portal and conducts billings including associated backup and documentation.
+ Provide daily operational reports accurately and timely.
+ Perform daily data entry for receiving, order allocation, shipping and inventory management, and audits picking activities.
+ Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
+ Provide support with other miscellaneous projects, filing and research.
+ Rating of domestic transportation bills.
+ Receive and handle customer enquiry with Supervisory guidance.
+ Certificate/diploma or Formal Secondary School graduate or above, preferably with 1-2 years working experience in freight forwarding industry
+ Fresh graduates with less experience will also be considered
+ Good command of Cantonese, English and Mandarin
+ Possess strong interest to pursue long term career in the logistic solutions industry
+ Proficient PC knowledge
Attractive remuneration package with good career prospect will be offered to the right candidates. Interested parties, please send your full resume by clicking "I'm interested" button below. Please quote the reference on your application. Further information about the Company can be obtained at Expeditors' website: Shortlisted candidates will be notified within 6 weeks.
All information provided by candidates will be used solely for recruitment purposes. Unsuccessful application will be destroyed in strict confidence upon completion of recruitment process.
Expeditors is an equal opportunities employer and works towards a smoke free environment.
As a Fortune 500 company, Expeditors employs more than 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
+ Teamwork, Professionalism and Personal Connection
+ 5 days/ Double Pay/ Parental Leave/ Medical Insurance
+ Flexibility to support operations, including public holidays when needed
+ Working Location at Chek Lap Kok (Tansportation Allowance for living location outside Tung Chung) / Tuen Mun
---
+ Perform all daily functions of assigned Clients.
+ Familiar in WMS and computerized inventory control system and its procedures.
+ Conduct inventory cycle count and stock take, ensure inventory accuracy meets KPI.
+ Perform invoicing through company portal and conducts billings including associated backup and documentation.
+ Provide daily operational reports accurately and timely.
+ Perform daily data entry for receiving, order allocation, shipping and inventory management, and audits picking activities.
+ Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
+ Provide support with other miscellaneous projects, filing and research.
+ Rating of domestic transportation bills.
+ Receive and handle customer enquiry with Supervisory guidance.
+ Certificate/diploma or Formal Secondary School graduate or above, preferably with 1-2 years working experience in freight forwarding industry
+ Fresh graduates with less experience will also be considered
+ Good command of Cantonese, English and Mandarin
+ Possess strong interest to pursue long term career in the logistic solutions industry
+ Proficient PC knowledge
Attractive remuneration package with good career prospect will be offered to the right candidates. Interested parties, please send your full resume by clicking "I'm interested" button below. Please quote the reference on your application. Further information about the Company can be obtained at Expeditors' website: Shortlisted candidates will be notified within 6 weeks.
All information provided by candidates will be used solely for recruitment purposes. Unsuccessful application will be destroyed in strict confidence upon completion of recruitment process.
Expeditors is an equal opportunities employer and works towards a smoke free environment.
Is this job a match or a miss?
Apply Now
3
Job Description
Our guests' memorable experiences have to start somewhere. So why not with you? We're looking for a new **Assistant Front Office Manager** for **Kimpton Tsim Sha Tsui Hong Kong** to assist the Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services.
**A little taste of your day-to-day**
Every day is different, but you'll mostly be:
+ Assisting the Front Office Manager in overseeing daily front office operations, training and coaching the team to deliver memorable guest experiences and the warmest of welcomes
+ Acting as department-in-charge during the absences of the Front Office Manager, ensuring smooth operations across all teams in Front Office and resolving challenges promptly
+ Managing staffing requirements, including staff scheduling, task assignment, setting clear performance and development goals for the team
+ Addressing guest feedback and complaints with efficiency and professionalism to maintain the highest service standards
+ Championing Kimpton Brand Values and ensuring all employees consistently follow IHG policy and procedures
+ Supporting the Front Office Manager in fostering open communication within the team and across other departments to ensure seamless service delivery
**What we need from you**
+ A minimum of 8 years in hotel front office / guest service experience, with at least 2 years at the role of second-in-charge of Front Office
+ A bachelor's degree in hospitality management, business administration, or equivalent
+ Proactive, agile, creative, charming and joyful
+ Strong service mindset, interpersonal and communication skills
+ Excellent leadership, training and coaching skills
+ Multi-tasking abilities and attention to details
+ Flexible schedule, able to work evenings, weekends, and holidays when needed
+ Familiarity with Opera, Microsoft Office Suite, Quore, JDS
+ Proficiency in both English and Chinese (Cantonese and Mandarin) is a must, speaking and writing; speak any other languages is an advantage
Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
**A little taste of your day-to-day**
Every day is different, but you'll mostly be:
+ Assisting the Front Office Manager in overseeing daily front office operations, training and coaching the team to deliver memorable guest experiences and the warmest of welcomes
+ Acting as department-in-charge during the absences of the Front Office Manager, ensuring smooth operations across all teams in Front Office and resolving challenges promptly
+ Managing staffing requirements, including staff scheduling, task assignment, setting clear performance and development goals for the team
+ Addressing guest feedback and complaints with efficiency and professionalism to maintain the highest service standards
+ Championing Kimpton Brand Values and ensuring all employees consistently follow IHG policy and procedures
+ Supporting the Front Office Manager in fostering open communication within the team and across other departments to ensure seamless service delivery
**What we need from you**
+ A minimum of 8 years in hotel front office / guest service experience, with at least 2 years at the role of second-in-charge of Front Office
+ A bachelor's degree in hospitality management, business administration, or equivalent
+ Proactive, agile, creative, charming and joyful
+ Strong service mindset, interpersonal and communication skills
+ Excellent leadership, training and coaching skills
+ Multi-tasking abilities and attention to details
+ Flexible schedule, able to work evenings, weekends, and holidays when needed
+ Familiarity with Opera, Microsoft Office Suite, Quore, JDS
+ Proficiency in both English and Chinese (Cantonese and Mandarin) is a must, speaking and writing; speak any other languages is an advantage
Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Is this job a match or a miss?
Apply Now
4
Sr. Operations Agent - Time Critical - Weekend Shift (Thur-Sun 04:00-14:00 HKT)
Posted 18 days ago
Job Viewed
Job Description
**Description**
**Key Responsibilities**
+ Documentation & Compliance
+ Generate and review airline bills, motor carrier bills of lading (BOL), export/import declarations, NAFTA/USMCA forms, and other domestic paperwork.
+ Maintain accurate records to meet corporate standards and regulatory requirements.
+ Shipment Routing & Optimisation
+ Select the optimal mode of transport (ground, air, courier) for all U.S. and cross-border Canadian shipments.
+ Analyse cost-time trade-offs to balance service levels with budget objectives.
+ Rate Negotiation & Carrier Management
+ Negotiate competitive rates and service agreements with motor carriers, freight forwarders, and couriers (e.g., UPS, DHL, FedEx).
+ Monitor carrier performance and recommend partnerships that drive cost savings and reliability.
+ Brokerage Coordination
+ Liaise daily with customs brokers to provide import documentation, track entries, and expedite clearance for inbound shipments.
+ Troubleshoot and resolve brokerage issues to avoid delays or penalties.
+ Sales Support & Quoting
+ Partner with domestic sales to gather weight/dimension data, prepare accurate freight quotes, and recommend the most economical carriers.
+ Empower sales teams with timely shipping insights and potential cost-saving strategies.
+ Freight Bill Auditing
+ Audit domestic freight invoices for accuracy, identify billing discrepancies, and liaise with carriers to dispute or adjust charges.
+ Track audit outcomes and contribute to ongoing cost-control initiatives.
+ Customer Service & Issue Resolution
+ Act as the primary point of contact for client inquiries and shipment status updates.
+ Investigate service failures or complaints, propose corrective actions, and follow through to client satisfaction.
+ Relationship Management
+ Build and maintain strong, trust-based relationships with internal teams and external partners.
+ Consistently deliver exceptional service to strengthen customer loyalty.
+ Other Duties
+ Undertake special projects and continuous-improvement initiatives as assigned by management.
**Skills & Abilities**
+ Excellent verbal and written communication skills; intuitive listening and problem-solving abilities.
+ Proven capacity to work under pressure in fast-paced environments and manage multiple priorities.
+ Strong analytical mind with meticulous attention to detail.
+ Proficient in TMS/ERP systems and the Microsoft Office suite.
+ Client-focused, proactive attitude with a proven record of delivering service excellence.
+ Quick learner with excellent memory recall of operational data, rates, and carrier guidelines.
**Education & Experience**
+ Minimum of 3 years' experience in freight operations, logistics, or a related field.
+ At least 2 years' practical experience with motor carriers, freight forwarders, or express couriers.
+ High School Diploma or GED required; a Bachelor's degree in Business, Supply Chain, or Logistics is preferred.
**Key Responsibilities**
+ Documentation & Compliance
+ Generate and review airline bills, motor carrier bills of lading (BOL), export/import declarations, NAFTA/USMCA forms, and other domestic paperwork.
+ Maintain accurate records to meet corporate standards and regulatory requirements.
+ Shipment Routing & Optimisation
+ Select the optimal mode of transport (ground, air, courier) for all U.S. and cross-border Canadian shipments.
+ Analyse cost-time trade-offs to balance service levels with budget objectives.
+ Rate Negotiation & Carrier Management
+ Negotiate competitive rates and service agreements with motor carriers, freight forwarders, and couriers (e.g., UPS, DHL, FedEx).
+ Monitor carrier performance and recommend partnerships that drive cost savings and reliability.
+ Brokerage Coordination
+ Liaise daily with customs brokers to provide import documentation, track entries, and expedite clearance for inbound shipments.
+ Troubleshoot and resolve brokerage issues to avoid delays or penalties.
+ Sales Support & Quoting
+ Partner with domestic sales to gather weight/dimension data, prepare accurate freight quotes, and recommend the most economical carriers.
+ Empower sales teams with timely shipping insights and potential cost-saving strategies.
+ Freight Bill Auditing
+ Audit domestic freight invoices for accuracy, identify billing discrepancies, and liaise with carriers to dispute or adjust charges.
+ Track audit outcomes and contribute to ongoing cost-control initiatives.
+ Customer Service & Issue Resolution
+ Act as the primary point of contact for client inquiries and shipment status updates.
+ Investigate service failures or complaints, propose corrective actions, and follow through to client satisfaction.
+ Relationship Management
+ Build and maintain strong, trust-based relationships with internal teams and external partners.
+ Consistently deliver exceptional service to strengthen customer loyalty.
+ Other Duties
+ Undertake special projects and continuous-improvement initiatives as assigned by management.
**Skills & Abilities**
+ Excellent verbal and written communication skills; intuitive listening and problem-solving abilities.
+ Proven capacity to work under pressure in fast-paced environments and manage multiple priorities.
+ Strong analytical mind with meticulous attention to detail.
+ Proficient in TMS/ERP systems and the Microsoft Office suite.
+ Client-focused, proactive attitude with a proven record of delivering service excellence.
+ Quick learner with excellent memory recall of operational data, rates, and carrier guidelines.
**Education & Experience**
+ Minimum of 3 years' experience in freight operations, logistics, or a related field.
+ At least 2 years' practical experience with motor carriers, freight forwarders, or express couriers.
+ High School Diploma or GED required; a Bachelor's degree in Business, Supply Chain, or Logistics is preferred.
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5
Job Description
Front Office Development Coach - Private Banking
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest:
Closing Date: Hybrid Worker
Date: 23 Jul 2026
**Job description**
**GCB 4**
We are currently seeking a high calibre professional to join our Global Sales Effectiveness team as a **Front Office (FO) Development Coach** . The FO Development Coach will play a pivotal role in uplifting frontline capability and embedding a high-performance, investment-led sales culture across HSBC Private Bank.
This global role combines facilitation, group coaching, content design and operational delivery across the client team learning journey. You'll support Relationship Managers (RMs), Investment Counsellors (ICs), and Desk Heads to deliver consistent, client-centric advice and stronger commercial outcomes.
The FO Development Coach will also collaborate with internal stakeholders and external vendors to create training content, design role plays, and develop tools that reinforce our proposition and embed sales excellence across regions.
This role will be based in Hong Kong with travel expected within Asia (Singapore, China, India).
**In this role you will:**
**1) Training Programme Design & Development**
+ Partner with key stakeholders (global and local) to agree capability priorities and translate business asks into a clear learning strategy and plan.
+ Shape and refine learning solutions across induction, accreditation and ongoing development, ensuring alignment to the Private Bank proposition and RM skills framework.
+ Co-create practical learning assets (role plays, case studies, simulations and tools) that build frontline confidence and consistency.
+ Support localisation for Asia markets while maintaining global standards and a consistent learner experience.
**2) Training Delivery**
+ Deliver and/or facilitate in-person skills induction to build practical capability for early client engagements.
+ Deliver coaching for RMs, ICs and Desk Heads to improve sales effectiveness, client engagement and performance, aligned to internal leadership principles.
+ Assess and provide structured feedback as part of the Private Bank Accreditation programme, reinforcing a high-performance culture.
+ Embed continuous learning by partnering with Desk Heads and leaders to integrate development into BAU rhythms and share best practice.
**3) Logistics & Operations**
+ Lead end-to-end organisation and delivery of quarterly inductions in Asia, including stakeholder alignment and on-the-day execution.
+ Track new joiner completion across online and in-person induction requirements, escalating risks and ensuring timely progression.
+ Organise accreditation operations end-to-end (candidate readiness, communications/invitations, scheduling, role play practice support) to ensure a consistent experience.
+ Support accreditation governance, including global calibration and regional panel readiness, to maintain consistent assessment standards.
**To be successful you will need:**
+ 8yrs+ experience in private banking, wealth management, or financial services sales.
+ Experience in sales coaching, training facilitation, and/or learning design (formal coaching certification preferred).
+ Experience supporting or delivering assessment-based accreditation (e.g. observed role plays, structured scoring, feedback frameworks, calibration).
+ Knowledge of investment and wealth products, client engagement, and advisory process.
+ Highly organised with strong communication skills, able to engage senior leaders and front-line colleagues.
+ A global mindset; experience working across multiple markets and cultures.
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest:
Closing Date: Hybrid Worker
Date: 23 Jul 2026
**Job description**
**GCB 4**
We are currently seeking a high calibre professional to join our Global Sales Effectiveness team as a **Front Office (FO) Development Coach** . The FO Development Coach will play a pivotal role in uplifting frontline capability and embedding a high-performance, investment-led sales culture across HSBC Private Bank.
This global role combines facilitation, group coaching, content design and operational delivery across the client team learning journey. You'll support Relationship Managers (RMs), Investment Counsellors (ICs), and Desk Heads to deliver consistent, client-centric advice and stronger commercial outcomes.
The FO Development Coach will also collaborate with internal stakeholders and external vendors to create training content, design role plays, and develop tools that reinforce our proposition and embed sales excellence across regions.
This role will be based in Hong Kong with travel expected within Asia (Singapore, China, India).
**In this role you will:**
**1) Training Programme Design & Development**
+ Partner with key stakeholders (global and local) to agree capability priorities and translate business asks into a clear learning strategy and plan.
+ Shape and refine learning solutions across induction, accreditation and ongoing development, ensuring alignment to the Private Bank proposition and RM skills framework.
+ Co-create practical learning assets (role plays, case studies, simulations and tools) that build frontline confidence and consistency.
+ Support localisation for Asia markets while maintaining global standards and a consistent learner experience.
**2) Training Delivery**
+ Deliver and/or facilitate in-person skills induction to build practical capability for early client engagements.
+ Deliver coaching for RMs, ICs and Desk Heads to improve sales effectiveness, client engagement and performance, aligned to internal leadership principles.
+ Assess and provide structured feedback as part of the Private Bank Accreditation programme, reinforcing a high-performance culture.
+ Embed continuous learning by partnering with Desk Heads and leaders to integrate development into BAU rhythms and share best practice.
**3) Logistics & Operations**
+ Lead end-to-end organisation and delivery of quarterly inductions in Asia, including stakeholder alignment and on-the-day execution.
+ Track new joiner completion across online and in-person induction requirements, escalating risks and ensuring timely progression.
+ Organise accreditation operations end-to-end (candidate readiness, communications/invitations, scheduling, role play practice support) to ensure a consistent experience.
+ Support accreditation governance, including global calibration and regional panel readiness, to maintain consistent assessment standards.
**To be successful you will need:**
+ 8yrs+ experience in private banking, wealth management, or financial services sales.
+ Experience in sales coaching, training facilitation, and/or learning design (formal coaching certification preferred).
+ Experience supporting or delivering assessment-based accreditation (e.g. observed role plays, structured scoring, feedback frameworks, calibration).
+ Knowledge of investment and wealth products, client engagement, and advisory process.
+ Highly organised with strong communication skills, able to engage senior leaders and front-line colleagues.
+ A global mindset; experience working across multiple markets and cultures.
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Is this job a match or a miss?
Apply Now
6