185 Front Desk Agent jobs in Hong Kong

Senior / Front Desk Agent

The Charterhouse Causeway Bay

Posted 10 days ago

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Job Description

Join to apply for the Senior / Front Desk Agent role at The Charterhouse Causeway Bay

2 days ago Be among the first 25 applicants

Join to apply for the Senior / Front Desk Agent role at The Charterhouse Causeway Bay

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Are you prepare to go beyond the Borders?

In Charterhouse Causeway Bay, We Always Look For Innovative And Dynamic People To Go Beyond Borders. As We Are a Hotel Which Goes Beyond Borders In Service, We Are Keen To Develop Our People In 10 Aspects

  • Caring - energizes and show our care
  • Commitment - pledge to service with actions ensuring the effect
  • Communication - active listening with proactive responses
  • Create Impression - an impression with a smile will last forever
  • Engaging - interacting with customer to improve relationship
  • Innovative - thinking outside the box to improve shills and products
  • Passion - loving your job that create self-fulfillment
  • Responsibility - taking the action in exceeding customer expectations
  • Service Attitude - a learned behavior to make things right from beginning
  • Teamwork - together we shall be more efficient and productive

Duties

  • Acknowledges and welcomes guests as soon as guest approaches the reception
  • Perform check-ins and check-outs efficiently
  • Perform cashiering functions efficiently

Requirements

  • Holder of Diploma in Hotel Management or equivalent
  • Good communications skills and outgoing personality is an advantage
  • Good command in spoken and written English and Chinese

We offer attractive remuneration package and opportunity to work in a fun and interactive environment.

Join Us

If you are interested, please send your CV to Human Resources and Training Department.

Address: 209 – 219 Wanchai Road, Wanchai, Hong Kong.

Tel : (852) 2892 3310

Email : (email redacted, apply via Company website)

The personal data provided in your application will be used for recruitment purpose only and will be treated in accordance to the Personal Data (Privacy) Ordinance.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Other
Job function
  • Job function General Business
  • Industries Hospitality

Referrals increase your chances of interviewing at The Charterhouse Causeway Bay by 2x

Sign in to set job alerts for “Front Desk Representative” roles.

Hong Kong SAR HK$16,000.00-HK$7,999.00 2 days ago

Hong Kong SAR HK 16,000.00-HK 17,500.00 6 days ago

Hong Kong SAR HK 8,067.50-HK 8,067.50 4 days ago

Guest Relations Officer / Assistant Guest Relations Officer

Hong Kong SAR HK 5,855.00-HK 5,855.00 3 weeks ago

Officer to Senior Officer, Customer Information Operation Community Associate (Customer Service, Events and Sales)

Hong Kong SAR HK 12,000.00-HK 13,999.00 1 month ago

Kowloon City District, Hong Kong SAR 6 months ago

Kowloon City District, Hong Kong SAR 6 months ago

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Senior / Front Desk Agent

Hong Kong, Hong Kong The Charterhouse Causeway Bay

Posted 3 days ago

Job Viewed

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Job Description

Join to apply for the Senior / Front Desk Agent role at The Charterhouse Causeway Bay

2 days ago Be among the first 25 applicants

Join to apply for the Senior / Front Desk Agent role at The Charterhouse Causeway Bay

Get AI-powered advice on this job and more exclusive features.

Are you prepare to go beyond the Borders?
In Charterhouse Causeway Bay, We Always Look For Innovative And Dynamic People To Go Beyond Borders. As We Are a Hotel Which Goes Beyond Borders In Service, We Are Keen To Develop Our People In 10 Aspects

  • Caring - energizes and show our care
  • Commitment - pledge to service with actions ensuring the effect
  • Communication - active listening with proactive responses
  • Create Impression - an impression with a smile will last forever
  • Engaging - interacting with customer to improve relationship
  • Innovative - thinking outside the box to improve shills and products
  • Passion - loving your job that create self-fulfillment
  • Responsibility - taking the action in exceeding customer expectations
  • Service Attitude - a learned behavior to make things right from beginning
  • Teamwork - together we shall be more efficient and productive
Duties
  • Acknowledges and welcomes guests as soon as guest approaches the reception
  • Perform check-ins and check-outs efficiently
  • Perform cashiering functions efficiently
Requirements
  • Holder of Diploma in Hotel Management or equivalent
  • Good communications skills and outgoing personality is an advantage
  • Good command in spoken and written English and Chinese
We offer attractive remuneration package and opportunity to work in a fun and interactive environment.
Join Us
If you are interested, please send your CV to Human Resources and Training Department.
Address: 209 – 219 Wanchai Road, Wanchai, Hong Kong.
Tel : (852) 2892 3310
Email : (email redacted, apply via Company website)
The personal data provided in your application will be used for recruitment purpose only and will be treated in accordance to the Personal Data (Privacy) Ordinance. Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Other
Job function
  • Job function General Business
  • Industries Hospitality

Referrals increase your chances of interviewing at The Charterhouse Causeway Bay by 2x

Sign in to set job alerts for “Front Desk Representative” roles.

Hong Kong SAR HK$16,000.00-HK$7,999.00 2 days ago

Hong Kong SAR HK 16,000.00-HK 17,500.00 6 days ago

Hong Kong SAR HK 8,067.50-HK 8,067.50 4 days ago

Guest Relations Officer / Assistant Guest Relations Officer

Hong Kong SAR HK 5,855.00-HK 5,855.00 3 weeks ago

Officer to Senior Officer, Customer Information Operation Community Associate (Customer Service, Events and Sales)

Hong Kong SAR HK 12,000.00-HK 13,999.00 1 month ago

Kowloon City District, Hong Kong SAR 6 months ago

Kowloon City District, Hong Kong SAR 6 months ago

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Guest Experience Ambassador (Front Desk Agent)

Lanson Place Causeway Bay, Hong Kong

Posted 10 days ago

Job Viewed

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Job Description

Join to apply for the Guest Experience Ambassador (Front Desk Agent) role at Lanson Place Causeway Bay, Hong Kong

2 days ago Be among the first 25 applicants

Join to apply for the Guest Experience Ambassador (Front Desk Agent) role at Lanson Place Causeway Bay, Hong Kong

Lanson Place Causeway Bay, Hong Kong is a secret sanctuary of style that provides impeccable service. The boutique hotel and residences is Lanson Place brand’s flagship property. It is the showcase for Lanson Place’s personality, displaying a unique blend of modernity and French flair in a homely setting of sophisticated design and consistent top-quality service.

We entrust you as our Guest Experience Ambassador (Front Desk Agent)

to drive growth and account successes.

How will we care for you?

  • Enjoy a 5-day working week consisting of 8 working hours per day.
  • Benefit from 17 days of public holidays.
  • Take advantage of 12 days of annual leave.
  • Wellness Reward
  • Receive coverage for life, accident, outpatient, hospitalisation, and dental insurance.

We prioritise your well-being and personal growth.

What will you do?

You will craft authentic connections, pioneer unforgettable experiences, and nurture a compassionate community at Lanson Place. You will be our:

Compassion Champion , leading the Guest Experience team with empathy and guiding them towards new frontiers of guest service. Your proactive leadership will ensure our ensemble consistently delivers heart-warming, five-star experiences.

Proactive Guardian , transforming ordinary encounters into extraordinary moments by adding a touch of authentic luxury to every guests’ journey. You’ll design and implement strategies to elevate guest satisfactions.

Authentic Voice , listening attentively to our guests’ feedback and act as a bridge between them and our team. Your genuine care and understanding will ensure our service aligns with our guests’ desires, keeping us in tune with their needs.

Cultural Ambassador , fostering a culture of proactivity, authenticity, and compassion. Your strong interpersonal skills will inspire the team, creating a warm, inviting, and inclusive environment that reflects our commitment to heartfelt service.

What do we seek in you?

  • Possess 1-3 years of premium hotel experience.
  • Familiar with Infor & Macros or other hotel management systems.
  • Fluent in English, Cantonese, and Mandarin, with knowledge of additional languages considered a plus.
  • Present yourself professionally, with the ability to comfortably build rapport with a global clientele.
  • Demonstrate effective leadership, problem-solving, and teamwork skills, with exceptional conflict resolution, multi-tasking, and time management abilities.

Role

Regardless of the role you play, we seek individuals who resonate with the following values because you are much more than just a guest experience - we depend on you to deliver our promises to our guests and stakeholders:

Proactive - anticipate and act.

Authentic - connect genuinely.

Heartfelt - understand, answer with care and kindness.

Committed to Positive Impact – drive meaningful change.

Who are we - Lanson Place Causeway Bay?

Lanson Place Causeway Bay is a small luxury hotel exquisitely situated at 133 Leighton Road. Our ethos is deeply rooted in the values of Family and Community, guiding our authentic and attentive approach to hospitality in creating bonds with our guests that last far beyond their stay with us.

We offer a competitive remuneration package and a full range of benefits including a year-end discretionary bonus, meal allowance, and medical schemes.

Interested parties please send your FULL RESUME with availability, current and expected salary to (email redacted, apply via Company website).

Information provided by job applicants will be treated in the strictest confidence and used for recruitment purposes only.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Other
Job function
  • Job function General Business
  • Industries Hospitality

Referrals increase your chances of interviewing at Lanson Place Causeway Bay, Hong Kong by 2x

Get notified about new Ambassador jobs in Hong Kong SAR .

Wan Chai District, Hong Kong SAR 1 day ago

Assistant Customer Service Manager, Customer Relations

Wan Chai District, Hong Kong SAR 4 days ago

Corporate Customer Service Executive (Part-Time) Customer Care Advisor (English Speaking) Customer Service Advisor - Full-time (Central Store)

Hong Kong, Hong Kong SAR HK$17,000.00-HK$1,000.00 3 weeks ago

Customer Service Advisor - Full-time (Central Store)

Central, Hong Kong SAR HK 17,000.00-HK 21,000.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 3 weeks ago

Sha Tin District, Hong Kong SAR 1 week ago

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Guest Experience Ambassador (Front Desk Agent)

Hong Kong, Hong Kong Lanson Place Causeway Bay, Hong Kong

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Join to apply for the Guest Experience Ambassador (Front Desk Agent) role at Lanson Place Causeway Bay, Hong Kong

2 days ago Be among the first 25 applicants

Join to apply for the Guest Experience Ambassador (Front Desk Agent) role at Lanson Place Causeway Bay, Hong Kong

Lanson Place Causeway Bay, Hong Kong is a secret sanctuary of style that provides impeccable service. The boutique hotel and residences is Lanson Place brand’s flagship property. It is the showcase for Lanson Place’s personality, displaying a unique blend of modernity and French flair in a homely setting of sophisticated design and consistent top-quality service.
We entrust you as our Guest Experience Ambassador (Front Desk Agent)
to drive growth and account successes.
How will we care for you?

  • Enjoy a 5-day working week consisting of 8 working hours per day.
  • Benefit from 17 days of public holidays.
  • Take advantage of 12 days of annual leave.
  • Wellness Reward
  • Receive coverage for life, accident, outpatient, hospitalisation, and dental insurance.
We prioritise your well-being and personal growth.
What will you do?
You will craft authentic connections, pioneer unforgettable experiences, and nurture a compassionate community at Lanson Place. You will be our:
Compassion Champion , leading the Guest Experience team with empathy and guiding them towards new frontiers of guest service. Your proactive leadership will ensure our ensemble consistently delivers heart-warming, five-star experiences.
Proactive Guardian , transforming ordinary encounters into extraordinary moments by adding a touch of authentic luxury to every guests’ journey. You’ll design and implement strategies to elevate guest satisfactions.
Authentic Voice , listening attentively to our guests’ feedback and act as a bridge between them and our team. Your genuine care and understanding will ensure our service aligns with our guests’ desires, keeping us in tune with their needs.
Cultural Ambassador , fostering a culture of proactivity, authenticity, and compassion. Your strong interpersonal skills will inspire the team, creating a warm, inviting, and inclusive environment that reflects our commitment to heartfelt service.
What do we seek in you?
  • Possess 1-3 years of premium hotel experience.
  • Familiar with Infor & Macros or other hotel management systems.
  • Fluent in English, Cantonese, and Mandarin, with knowledge of additional languages considered a plus.
  • Present yourself professionally, with the ability to comfortably build rapport with a global clientele.
  • Demonstrate effective leadership, problem-solving, and teamwork skills, with exceptional conflict resolution, multi-tasking, and time management abilities.
Role
Regardless of the role you play, we seek individuals who resonate with the following values because you are much more than just a guest experience - we depend on you to deliver our promises to our guests and stakeholders:
Proactive - anticipate and act.
Authentic - connect genuinely.
Heartfelt - understand, answer with care and kindness.
Committed to Positive Impact – drive meaningful change.
Who are we - Lanson Place Causeway Bay?
Lanson Place Causeway Bay is a small luxury hotel exquisitely situated at 133 Leighton Road. Our ethos is deeply rooted in the values of Family and Community, guiding our authentic and attentive approach to hospitality in creating bonds with our guests that last far beyond their stay with us.
We offer a competitive remuneration package and a full range of benefits including a year-end discretionary bonus, meal allowance, and medical schemes.
Interested parties please send your FULL RESUME with availability, current and expected salary to (email redacted, apply via Company website).
Information provided by job applicants will be treated in the strictest confidence and used for recruitment purposes only. Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Other
Job function
  • Job function General Business
  • Industries Hospitality

Referrals increase your chances of interviewing at Lanson Place Causeway Bay, Hong Kong by 2x

Get notified about new Ambassador jobs in Hong Kong SAR .

Wan Chai District, Hong Kong SAR 1 day ago

Assistant Customer Service Manager, Customer Relations

Wan Chai District, Hong Kong SAR 4 days ago

Corporate Customer Service Executive (Part-Time) Customer Care Advisor (English Speaking) Customer Service Advisor - Full-time (Central Store)

Hong Kong, Hong Kong SAR HK$17,000.00-HK$1,000.00 3 weeks ago

Customer Service Advisor - Full-time (Central Store)

Central, Hong Kong SAR HK 17,000.00-HK 21,000.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 3 weeks ago

Sha Tin District, Hong Kong SAR 1 week ago

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Front Office Supervisor

Shangri-La Group

Posted 10 days ago

Job Viewed

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Job Description

Join to apply for the Front Office Supervisor role at Shangri-La Group

4 days ago Be among the first 25 applicants

Join to apply for the Front Office Supervisor role at Shangri-La Group

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Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri - La , Island Shangri - La , Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri - La , Island Shangri - La , Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for a Front Office Supervisor based at Kerry Hotel Hong Kong!

As a Front Office Supervisor, we rely on you to:

  • Ensure all interactions with guests are handled professionally
  • Perform check-ins and check-outs, as well as cashiering functions efficiently
  • Build relationship with guests to delight and gain loyalty, maximizing guests' satisfaction
  • Prepare and conduct skills training for new team members

We Are Looking For Someone Who Has

  • Higher Diploma or above in Hospitality Management or other related disciplines
  • Minimum 3 years of relevant experience in Hotels with similar capacity
  • Strong leadership, interpersonal and organizational skills
  • Customer-oriented, outgoing and independent individual
  • Excellent command of spoken English, Cantonese and Putonghua

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.

Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Management and Customer Service
  • Industries Hospitality, Travel Arrangements, and Food and Beverage Services

Referrals increase your chances of interviewing at Shangri-La Group by 2x

Sign in to set job alerts for “Front Office Supervisor” roles. Guest Services Supervisor (Front Desk)- The Langham, Hong Kong

Hong Kong SAR HK$17,500.00-HK$19,500.00 3 days ago

Guest Services Manager/Overnight Guest Services Manager

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Front Office Supervisor

Hong Kong, Hong Kong Shangri-La Group

Posted 3 days ago

Job Viewed

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Job Description

Join to apply for the Front Office Supervisor role at Shangri-La Group

4 days ago Be among the first 25 applicants

Join to apply for the Front Office Supervisor role at Shangri-La Group

Get AI-powered advice on this job and more exclusive features.

Shangri-La Group - Hong Kong Region
Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri - La , Island Shangri - La , Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

Shangri-La Group - Hong Kong Region
Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri - La , Island Shangri - La , Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.
As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.
We are looking for a Front Office Supervisor based at Kerry Hotel Hong Kong!
As a Front Office Supervisor, we rely on you to:

  • Ensure all interactions with guests are handled professionally
  • Perform check-ins and check-outs, as well as cashiering functions efficiently
  • Build relationship with guests to delight and gain loyalty, maximizing guests' satisfaction
  • Prepare and conduct skills training for new team members
We Are Looking For Someone Who Has
  • Higher Diploma or above in Hospitality Management or other related disciplines
  • Minimum 3 years of relevant experience in Hotels with similar capacity
  • Strong leadership, interpersonal and organizational skills
  • Customer-oriented, outgoing and independent individual
  • Excellent command of spoken English, Cantonese and Putonghua
All information provided by applicants will be treated in strict confidence and used only for recruitment purpose. Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Management and Customer Service
  • Industries Hospitality, Travel Arrangements, and Food and Beverage Services

Referrals increase your chances of interviewing at Shangri-La Group by 2x

Sign in to set job alerts for “Front Office Supervisor” roles. Guest Services Supervisor (Front Desk)- The Langham, Hong Kong

Hong Kong SAR HK$17,500.00-HK$19,500.00 3 days ago

Guest Services Manager/Overnight Guest Services Manager

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Duty Manager - Front Office

The Peninsula Hotels

Posted 10 days ago

Job Viewed

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Job Description

We are looking for talented applicants with enthusiasm, passion, a positive service attitude, and outstanding interpersonal and communication skills to fill this exciting position.

  • 17 paid statutory holidays
  • Exceptional market-leading benefits
  • Option of MPF or ORSO retirement scheme
Key Accountabilities:
  • Ensure all front office departments are managed efficiently according to established Hotel Policies & Procedures and the Peninsula Service Principles.
  • Collaborate with relevant departments to meet all guests’ requirements.
  • Handle guest comments effectively, protecting both the guest and the hotel’s interests.
  • Maintain the highest level of guest satisfaction, reflected in Forbes, LQA, and The Peninsula Standard.
General Requirements:
  • Minimum 5 years' experience in the hospitality industry, with at least 1 year in a supervisory/management role.
  • Excellent communication skills with fluent spoken English and Chinese.
  • Strong guest resolution and problem-solving abilities.
  • Hands-on experience with MS Office and Opera.

CONTACT US

Scan or click (on mobile) the QR code to chat directly with our People and Culture team.

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Duty Manager - Front Office

Hong Kong, Hong Kong The Peninsula Hotels

Posted 3 days ago

Job Viewed

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Job Description

We are looking for talented applicants with enthusiasm, passion, a positive service attitude, and outstanding interpersonal and communication skills to fill this exciting position.

  • 17 paid statutory holidays
  • Exceptional market-leading benefits
  • Option of MPF or ORSO retirement scheme
Key Accountabilities:
  • Ensure all front office departments are managed efficiently according to established Hotel Policies & Procedures and the Peninsula Service Principles.
  • Collaborate with relevant departments to meet all guests’ requirements.
  • Handle guest comments effectively, protecting both the guest and the hotel’s interests.
  • Maintain the highest level of guest satisfaction, reflected in Forbes, LQA, and The Peninsula Standard.
General Requirements:
  • Minimum 5 years' experience in the hospitality industry, with at least 1 year in a supervisory/management role.
  • Excellent communication skills with fluent spoken English and Chinese.
  • Strong guest resolution and problem-solving abilities.
  • Hands-on experience with MS Office and Opera.

CONTACT US

Scan or click (on mobile) the QR code to chat directly with our People and Culture team.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Treasury Management Director (Front Office)

Fosun 复星

Posted 10 days ago

Job Viewed

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Job Description

Treasury Management Director (Bond Syndicate Background)

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  • Develop fund raising strategies and execute corporate funding activities such as syndicated and bilateral bank loans, bond issuance, and capital market operations.
  • Work closely with executives and provide support to financing transactions, such as handling financial inquiries and compiling accounting ratios for lenders, credit investors, and rating agencies.
  • Manage the company’s capital structure and develop holding company treasury plan to improve capital safety, liquidity, and return rate.
  • Maintain the relationship with investment banks, commercial banks, bond investors, and other institutions.
  • Cooperate with investment teams to ensure satisfaction of conditions precedent and funds certainty for M&A projects, with opportunities to get involved in project fund raising.
  • Assist other functional departments to complete the audit of annual and interim reports.
  • Participate in various ad hoc assignments when necessary.
Minimum Requirements
  • University graduate in Finance, Accounting or related disciplines with at least 10 years of funding raising experience including corporate treasury or banking experience. Bond Syndicate Background is preferred.
  • Solid experience in offshore financing and offshore bond issuance.
  • Exposure and knowledge in FX risk management will be a definite advantage.
  • Sound knowledge of treasury products and credit management.
  • Willing to learn and take on challenges, able to work under high pressure.
  • Excellent interpersonal and analytical skills.
  • Proficiency in both written and spoken English and Chinese, including Mandarin.
  • Professional qualification of HKICPA or equivalent is an advantage.
Seniority level
  • Director
Employment type
  • Full-time
Job function
  • Management and Finance
Industries
  • Financial Services, Banking, and Investment Banking
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Assistant Director of Front Office

Hong Kong, Hong Kong Nina Hospitality

Posted 10 days ago

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Job Description

Join to apply for the Assistant Director of Front Office role at Nina Hospitality

1 day ago Be among the first 25 applicants

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Date: 30 Jul 2025

Business Unit: Nina Hotel Tsuen Wan West, HK

Company: Chinachem Group

Responsibilities

Job Overview

  • Assist the Front Office in all aspects of the department and ensure company policies and service standards are followed.
  • Manage the performance, productivity, and development of all Front Office supervisory level staff.
  • Provides leadership support for Front Office, Front Desk, Concierge, Service Call Centre, and Guest Relations in the daily operational duties.
  • The ability to utilize interpersonal and communication skills to lead, influence, and encourage others.
  • Work with superiors and subordinates to carry out procedures ensuring an efficient check-in and check-out process.
  • Consistently offer professional, friendly, and helpful service.
  • Assist in handling staffing and scheduling of all Front Office colleagues in accordance with productivity guidelines.
  • Ensures guest and employee satisfaction and maximizes the sales/ upsell performance of the department.
  • Handles complaints, settle disputes, and resolve conflicts.
  • Communicate through logs, emails, and departmental meetings all pertinent information for the respective shift and areas of operation.
  • Assist guests regarding hotel facilities and enquiries in an informative and attentive way.
  • Other duties as assigned by superiors.

Requirements

Responsibilities (Con't)

  • Degree or Diploma or above in Hotel Management.
  • Preferred with relevant working experiences in the hotel industry.
  • Minimum of 8-year previous proven leadership experience in hotel industry.
  • Good communication and interpersonal skills.
  • People & guests service oriented.
  • Proficiency in written and spoken English, Mandarin, and Cantonese.
  • Familiar with PMS and Microsoft Office (Word, Excel, PowerPoint).

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Human Resources Department directly at 2280 2734.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.

Apply now »

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  • Apply Now
  • Please wait.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Management and Manufacturing
  • Industries Hospitality

Referrals increase your chances of interviewing at Nina Hospitality by 2x

Sign in to set job alerts for “Director of Front Office” roles. Director of Residences and Heart of House Operations Operations Business Transformation, Director / Associate Director Treasury Management Director (Front Office)

Shenzhen, Guangdong, China CN¥60,000.00-CN¥80,000.00 2 years ago

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  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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