18 Front Office Manager jobs in Hong Kong

We are looking for talented applicants with enthusiasm, passion, a positive service attitude, and outstanding interpersonal and communication skills to fill this exciting position.

• 17 paid statutory holidays
• Exceptional market-leading benefits
• Option of MPF or ORSO retirement scheme

• Ensure all front office departments are managed efficiently according to established Hotel Policies & Procedures and the Peninsula Service Principles.
• Collaborate with relevant departments to meet all guests’ requirements.
• Handle guest comments effectively, protecting both the guest and the hotel’s interests.
• Maintain the highest level of guest satisfaction, reflected in Forbes, LQA, and The Peninsula Standard.

• Minimum 5 years' experience in the hospitality industry, with at least 1 year in a supervisory/management role.
• Excellent communication skills with fluent spoken English and Chinese.
• Strong guest resolution and problem-solving abilities.
• Hands-on experience with MS Office and Opera.

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Join to apply for the Duty Manager/ Assistant Manager - Front Office role at Hyatt Centric Victoria Harbour Hong Kong

1 week ago Be among the first 25 applicants

Join to apply for the Duty Manager/ Assistant Manager - Front Office role at Hyatt Centric Victoria Harbour Hong Kong

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With breathtaking views of Victoria Harbourfront, Hyatt Centric Victoria Harbour Hong Kong is the perfect start to explore something new and something traditional. Discover local foodie favorites in the neighborhood. Centrally located and literally steps away from Ferry Pier and MTR station, you can also access to Victoria Park, Hong Kong Museum of History and more with ease.

Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best!

Responsibilities

• Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures
• Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department
• Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided
• Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary
• Initiates the implementation of new Front Office Standards & Procedures in keeping with brand direction
• Conduct development and performance reviews, identifying key personnel for further development and structured career path
• Perform adhoc job tasks assigned by the hotel management
  
  

• Minimum 5 years of Front Office experience with at least 3 years supervisory experience, preferably gained from hospitality or related service industry
• Familiar with Opera System
• Excellent command of spoken English and Putonghua
• Good training skills and communications skills
  
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function General Business
• Industries Hospitality

Referrals increase your chances of interviewing at Hyatt Centric Victoria Harbour Hong Kong by 2x

Hong Kong SAR HK$12,000 - HK$3,999 4 months ago

Hong Kong, Hong Kong SAR
HK 30,000.00
-
HK 35,000.00
4 days ago

Central & Western District, Hong Kong SAR 2 weeks ago

Hong Kong SAR
HK 12,000.00
-
HK 13,999.00
5 days ago

Hong Kong, Hong Kong SAR HK 35,000 - HK 40,000 1 week ago

Central & Western District, Hong Kong SAR 1 week ago

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Join to apply for the Duty Manager/ Assistant Manager - Front Office role at Hyatt Centric Victoria Harbour Hong Kong

1 week ago Be among the first 25 applicants

Join to apply for the Duty Manager/ Assistant Manager - Front Office role at Hyatt Centric Victoria Harbour Hong Kong

Get AI-powered advice on this job and more exclusive features.

With breathtaking views of Victoria Harbourfront, Hyatt Centric Victoria Harbour Hong Kong is the perfect start to explore something new and something traditional. Discover local foodie favorites in the neighborhood. Centrally located and literally steps away from Ferry Pier and MTR station, you can also access to Victoria Park, Hong Kong Museum of History and more with ease.
Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best!
Responsibilities

• Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures
• Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department
• Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided
• Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary
• Initiates the implementation of new Front Office Standards & Procedures in keeping with brand direction
• Conduct development and performance reviews, identifying key personnel for further development and structured career path
• Perform adhoc job tasks assigned by the hotel management
  

• Minimum 5 years of Front Office experience with at least 3 years supervisory experience, preferably gained from hospitality or related service industry
• Familiar with Opera System
• Excellent command of spoken English and Putonghua
• Good training skills and communications skills
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function General Business
• Industries Hospitality

Referrals increase your chances of interviewing at Hyatt Centric Victoria Harbour Hong Kong by 2x

Hong Kong SAR HK$12,000 - HK$3,999 4 months ago

Hong Kong, Hong Kong SAR
HK 30,000.00
-
HK 35,000.00
4 days ago

Central & Western District, Hong Kong SAR 2 weeks ago

Hong Kong SAR
HK 12,000.00
-
HK 13,999.00
5 days ago

Hong Kong, Hong Kong SAR HK 35,000 - HK 40,000 1 week ago

Central & Western District, Hong Kong SAR 1 week ago

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Job Opportunities Guest Relations Officer Job Details Business Unit The Mira Hong Kong
Job ID MIRA-FD-GRO-202547
Post Date 2 Jun 2025
Application Deadline 30 Jun 2025
Job Description The Job

• Greet guest upon arrival and departure
• Handle guest check-in, check-out and render accurate information to guest upon inquiry
• Provide assistance at club floor counter and the lounge

• A minimum of diploma in education level in Hotel studies
• 1 year hotel operations experience, preferably in Front Office or Guest Relations area; fresh graduate may be considered
• Excellent command in English and Chinese (Mandarin)
• Energetic with passion, with cheerful and hospitable personalities
• Excellent interpersonal and communication skills with friendly and guest-oriented attitude

Interested parties, please send your application with expected salary to Human Resources Manager by:

E-mail: (in word format)
WhatsApp: 6388-5210
Call: 2315-5817

Personal data collected will be used only for recruitment purpose. We are an equal opportunity employer.

Join to apply for the Guest Relations Officer role at New World Millennium Hong Kong Hotel

Each day is full of opportunities to enrich the lives of our guests and colleagues, create new experiences, and make new discoveries. With us, it’s not just a career, but a deeply rewarding journey.

New World Millennium Hong Kong Hotel is now looking for extraordinary talent to join us.

• Provide courteous, professional, and efficient service at all times
• Be responsible for check-in and check-out procedures
• Respond to guest requests efficiently
• Actively promote the hotel’s facilities and services
• Establish strong connections with guests to build positive relationships

• Higher Diploma or above in Hotel Management or related discipline
• Willingness to take on challenges in different roles within front office operations
• Courteous, service-oriented, with a pleasant personality
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office applications and Opera System

• Entry level

• Full-time

• Customer Service

• Hospitality

• Greet guest upon arrival and departure
• Handle guest check-in, check-out and render accurate information to guest upon inquiry
• Provide assistance at club floor counter and the lounge

• A minimum of diploma in education level in Hotel studies
• 1 year hotel operations experience, preferably in Front Office or Guest Relations area; fresh graduate may be considered
• Excellent command in English and Chinese (Mandarin)
• Energetic with passion, with cheerful and hospitable personalities
• Excellent interpersonal and communication skills with friendly and guest-oriented attitude

Interested parties, please send your application with expected salary to Human Resources Manager by:

E-mail: (in word format)
WhatsApp: 6388-5210
Call: 2315-5817

Personal data collected will be used only for recruitment purpose. We are an equal opportunity employer.

Join to apply for the Guest Relations Officer role at New World Millennium Hong Kong Hotel

Each day is full of opportunities to enrich the lives of our guests and colleagues, create new experiences, and make new discoveries. With us, it’s not just a career, but a deeply rewarding journey.

New World Millennium Hong Kong Hotel is now looking for extraordinary talent to join us.

• Provide courteous, professional, and efficient service at all times
• Be responsible for check-in and check-out procedures
• Respond to guest requests efficiently
• Actively promote the hotel’s facilities and services
• Establish strong connections with guests to build positive relationships

• Higher Diploma or above in Hotel Management or related discipline
• Willingness to take on challenges in different roles within front office operations
• Courteous, service-oriented, with a pleasant personality
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office applications and Opera System

• Entry level

• Full-time

• Customer Service

• Hospitality

3 days ago Be among the first 25 applicants

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Direct message the job poster from Hotel ICON

An exciting opportunity in joining the industry well known hotel is available! We are looking for Guest Relations Officer - Rooms at Front Office Department:

As the world's first fully integrated teaching and research hotel, wholly owned by PolyU and an extension of the School of Hotel & Tourism Management (SHTM), Hotel ICON stands as a testament to PolyU's aspiration to be an innovative world-class university, advancing hospitality and tourism education and research.

Job Responsibilities:

• Maintain a high quality of services offered to guests through maximum recognition and attention from arrival through departure.
• Coordinate with F&B team to provide club lounge service
• Ensure all guests receive prompt, efficient and friendly service on Club Floor

Job Qualifications:

• Certificate in hotel management or related disciplines preferred
• Receptionist Duties experience
• Excellent problem-solving abilities
• Ability to work both independently and as part of a team
• Fluency in multiple languages is an advantage
• Previous experience in the hospitality industry is beneficial
• Has full permit of working in Hong Kong

Want to start a career unlike any other? Tell us about yourself including your hobbies, e-mail to us and we will get back to you. You may also WhatsApp your recruiter at +852 6479 4024.

Hotel ICON is an equal opportunity employer and welcome applications from all qualified candidates. The information provided by applicants will be treated in strict confidence and only be used for recruitment related purpose. Personal data provided by job applicants will be used strictly in accordance with the employers' personal data policies.

If you are not contacted within four weeks of submitting your resume, your application will be retained up to 1 year and be considered for other appropriate positions within this period. We will of course treat as confidential all personal data which we obtain from you. Such personal data will be used for all purposes relating to your application for employment with us.

Under the Personal Data (Privacy) Ordinance, you have the right to ascertain whether we hold your personal data and, if we do, to obtain a copy of the data and to correct any of the data that is inaccurate. Requests for access to and correction of your personal data should be addressed in writing to Director of Human Capital (17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong).

• Seniority level Entry level

• Employment type Full-time
• Industries Hospitality

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Central & Western District, Hong Kong SAR 9 months ago

Central & Western District, Hong Kong SAR 4 days ago

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Join to apply for the Guest Relations Officer/Assistant role at E. Lite Property Management Ltd.

1 day ago Be among the first 25 applicants

Join to apply for the Guest Relations Officer/Assistant role at E. Lite Property Management Ltd.

We are the subsidiary of Early Light International (Holdings) Limited, is a sizable real estate and asset management company. Our portfolio includes a diverse selection of premier shopping malls, offices, residential complexes, serviced apartments and car parks. We are looking for a high caliber, energetic and knowledgeable candidate to join our team.

Responsibilities

• Responsible for greeting and helpful customer services to the guests, such as enquiry and complaint
• Maintain a good relationship with guests
• Handle daily operations such as guest's check-in and check-out, room checking, leasing documents
• Ad hoc duties as assigned
  
  

• Diploma or above in Hospitality Management or related disciplines
• Service oriented with good communication and interpersonal skills
• Able to work independently
• Fresh Graduate will be considered
• Good command of both written and spoken in English and Chinese (including Cantonese and Mandarin)
  
  

• Seniority level Entry level

• Employment type Other

• Job function General Business and Other

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Get notified about new Guest Relations Officer jobs in Hong Kong SAR .

Kowloon City District, Hong Kong SAR 5 months ago

Kowloon City District, Hong Kong SAR 5 months ago

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