What Front Office Manager Jobs are in Hong Kong?
Showing 211 Front Office Manager jobs in Hong Kong
Job Description
Our guests' memorable experiences have to start somewhere. So why not with you? We're looking for a new **Assistant Front Office Manager** for **Kimpton Tsim Sha Tsui Hong Kong** to assist the Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services.
**A little taste of your day-to-day**
Every day is different, but you'll mostly be:
+ Assisting the Front Office Manager in overseeing daily front office operations, training and coaching the team to deliver memorable guest experiences and the warmest of welcomes
+ Acting as department-in-charge during the absences of the Front Office Manager, ensuring smooth operations across all teams in Front Office and resolving challenges promptly
+ Managing staffing requirements, including staff scheduling, task assignment, setting clear performance and development goals for the team
+ Addressing guest feedback and complaints with efficiency and professionalism to maintain the highest service standards
+ Championing Kimpton Brand Values and ensuring all employees consistently follow IHG policy and procedures
+ Supporting the Front Office Manager in fostering open communication within the team and across other departments to ensure seamless service delivery
**What we need from you**
+ A minimum of 8 years in hotel front office / guest service experience, with at least 2 years at the role of second-in-charge of Front Office
+ A bachelor's degree in hospitality management, business administration, or equivalent
+ Proactive, agile, creative, charming and joyful
+ Strong service mindset, interpersonal and communication skills
+ Excellent leadership, training and coaching skills
+ Multi-tasking abilities and attention to details
+ Flexible schedule, able to work evenings, weekends, and holidays when needed
+ Familiarity with Opera, Microsoft Office Suite, Quore, JDS
+ Proficiency in both English and Chinese (Cantonese and Mandarin) is a must, speaking and writing; speak any other languages is an advantage
Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
**A little taste of your day-to-day**
Every day is different, but you'll mostly be:
+ Assisting the Front Office Manager in overseeing daily front office operations, training and coaching the team to deliver memorable guest experiences and the warmest of welcomes
+ Acting as department-in-charge during the absences of the Front Office Manager, ensuring smooth operations across all teams in Front Office and resolving challenges promptly
+ Managing staffing requirements, including staff scheduling, task assignment, setting clear performance and development goals for the team
+ Addressing guest feedback and complaints with efficiency and professionalism to maintain the highest service standards
+ Championing Kimpton Brand Values and ensuring all employees consistently follow IHG policy and procedures
+ Supporting the Front Office Manager in fostering open communication within the team and across other departments to ensure seamless service delivery
**What we need from you**
+ A minimum of 8 years in hotel front office / guest service experience, with at least 2 years at the role of second-in-charge of Front Office
+ A bachelor's degree in hospitality management, business administration, or equivalent
+ Proactive, agile, creative, charming and joyful
+ Strong service mindset, interpersonal and communication skills
+ Excellent leadership, training and coaching skills
+ Multi-tasking abilities and attention to details
+ Flexible schedule, able to work evenings, weekends, and holidays when needed
+ Familiarity with Opera, Microsoft Office Suite, Quore, JDS
+ Proficiency in both English and Chinese (Cantonese and Mandarin) is a must, speaking and writing; speak any other languages is an advantage
Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Is this job a match or a miss?
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0
Job Description
Front Office Development Coach - Private Banking
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest:
Closing Date: Hybrid Worker
Date: 23 Jul 2026
**Job description**
**GCB 4**
We are currently seeking a high calibre professional to join our Global Sales Effectiveness team as a **Front Office (FO) Development Coach** . The FO Development Coach will play a pivotal role in uplifting frontline capability and embedding a high-performance, investment-led sales culture across HSBC Private Bank.
This global role combines facilitation, group coaching, content design and operational delivery across the client team learning journey. You'll support Relationship Managers (RMs), Investment Counsellors (ICs), and Desk Heads to deliver consistent, client-centric advice and stronger commercial outcomes.
The FO Development Coach will also collaborate with internal stakeholders and external vendors to create training content, design role plays, and develop tools that reinforce our proposition and embed sales excellence across regions.
This role will be based in Hong Kong with travel expected within Asia (Singapore, China, India).
**In this role you will:**
**1) Training Programme Design & Development**
+ Partner with key stakeholders (global and local) to agree capability priorities and translate business asks into a clear learning strategy and plan.
+ Shape and refine learning solutions across induction, accreditation and ongoing development, ensuring alignment to the Private Bank proposition and RM skills framework.
+ Co-create practical learning assets (role plays, case studies, simulations and tools) that build frontline confidence and consistency.
+ Support localisation for Asia markets while maintaining global standards and a consistent learner experience.
**2) Training Delivery**
+ Deliver and/or facilitate in-person skills induction to build practical capability for early client engagements.
+ Deliver coaching for RMs, ICs and Desk Heads to improve sales effectiveness, client engagement and performance, aligned to internal leadership principles.
+ Assess and provide structured feedback as part of the Private Bank Accreditation programme, reinforcing a high-performance culture.
+ Embed continuous learning by partnering with Desk Heads and leaders to integrate development into BAU rhythms and share best practice.
**3) Logistics & Operations**
+ Lead end-to-end organisation and delivery of quarterly inductions in Asia, including stakeholder alignment and on-the-day execution.
+ Track new joiner completion across online and in-person induction requirements, escalating risks and ensuring timely progression.
+ Organise accreditation operations end-to-end (candidate readiness, communications/invitations, scheduling, role play practice support) to ensure a consistent experience.
+ Support accreditation governance, including global calibration and regional panel readiness, to maintain consistent assessment standards.
**To be successful you will need:**
+ 8yrs+ experience in private banking, wealth management, or financial services sales.
+ Experience in sales coaching, training facilitation, and/or learning design (formal coaching certification preferred).
+ Experience supporting or delivering assessment-based accreditation (e.g. observed role plays, structured scoring, feedback frameworks, calibration).
+ Knowledge of investment and wealth products, client engagement, and advisory process.
+ Highly organised with strong communication skills, able to engage senior leaders and front-line colleagues.
+ A global mindset; experience working across multiple markets and cultures.
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest:
Closing Date: Hybrid Worker
Date: 23 Jul 2026
**Job description**
**GCB 4**
We are currently seeking a high calibre professional to join our Global Sales Effectiveness team as a **Front Office (FO) Development Coach** . The FO Development Coach will play a pivotal role in uplifting frontline capability and embedding a high-performance, investment-led sales culture across HSBC Private Bank.
This global role combines facilitation, group coaching, content design and operational delivery across the client team learning journey. You'll support Relationship Managers (RMs), Investment Counsellors (ICs), and Desk Heads to deliver consistent, client-centric advice and stronger commercial outcomes.
The FO Development Coach will also collaborate with internal stakeholders and external vendors to create training content, design role plays, and develop tools that reinforce our proposition and embed sales excellence across regions.
This role will be based in Hong Kong with travel expected within Asia (Singapore, China, India).
**In this role you will:**
**1) Training Programme Design & Development**
+ Partner with key stakeholders (global and local) to agree capability priorities and translate business asks into a clear learning strategy and plan.
+ Shape and refine learning solutions across induction, accreditation and ongoing development, ensuring alignment to the Private Bank proposition and RM skills framework.
+ Co-create practical learning assets (role plays, case studies, simulations and tools) that build frontline confidence and consistency.
+ Support localisation for Asia markets while maintaining global standards and a consistent learner experience.
**2) Training Delivery**
+ Deliver and/or facilitate in-person skills induction to build practical capability for early client engagements.
+ Deliver coaching for RMs, ICs and Desk Heads to improve sales effectiveness, client engagement and performance, aligned to internal leadership principles.
+ Assess and provide structured feedback as part of the Private Bank Accreditation programme, reinforcing a high-performance culture.
+ Embed continuous learning by partnering with Desk Heads and leaders to integrate development into BAU rhythms and share best practice.
**3) Logistics & Operations**
+ Lead end-to-end organisation and delivery of quarterly inductions in Asia, including stakeholder alignment and on-the-day execution.
+ Track new joiner completion across online and in-person induction requirements, escalating risks and ensuring timely progression.
+ Organise accreditation operations end-to-end (candidate readiness, communications/invitations, scheduling, role play practice support) to ensure a consistent experience.
+ Support accreditation governance, including global calibration and regional panel readiness, to maintain consistent assessment standards.
**To be successful you will need:**
+ 8yrs+ experience in private banking, wealth management, or financial services sales.
+ Experience in sales coaching, training facilitation, and/or learning design (formal coaching certification preferred).
+ Experience supporting or delivering assessment-based accreditation (e.g. observed role plays, structured scoring, feedback frameworks, calibration).
+ Knowledge of investment and wealth products, client engagement, and advisory process.
+ Highly organised with strong communication skills, able to engage senior leaders and front-line colleagues.
+ A global mindset; experience working across multiple markets and cultures.
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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1
Job Description
Responsibilities
+ To check-in/out guests in an efficient and courteous manner according to the hotel standards procedures
+ To upsell rooms to maximize revenue and occupancy with guest satisfaction
+ To answer telephone enquiries promptly and courteously, take guest messages and process them in an efficient manner
+ To carry out the hotel standard procedures in issuing Room Keys to guests
+ To handle all incoming and outgoing mail for guest
+ To be capable of providing Money Exchange Service for guests
+ To handle guest inquiries and to promote hotel facilities to guests whenever possible
+ To perform any other tasks as assigned by supervisors
Requirements
+ High School graduate or holding certificate in Hospitality or Hotel Management
+ Out-going personality with strong inter-personal communication skill
+ Fluent in English, Mandarin and Cantonese is a must
+ 1-2 years of hotel Front Office experience preferable
+ Fresh graduates are also welcome
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.
Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
+ To check-in/out guests in an efficient and courteous manner according to the hotel standards procedures
+ To upsell rooms to maximize revenue and occupancy with guest satisfaction
+ To answer telephone enquiries promptly and courteously, take guest messages and process them in an efficient manner
+ To carry out the hotel standard procedures in issuing Room Keys to guests
+ To handle all incoming and outgoing mail for guest
+ To be capable of providing Money Exchange Service for guests
+ To handle guest inquiries and to promote hotel facilities to guests whenever possible
+ To perform any other tasks as assigned by supervisors
Requirements
+ High School graduate or holding certificate in Hospitality or Hotel Management
+ Out-going personality with strong inter-personal communication skill
+ Fluent in English, Mandarin and Cantonese is a must
+ 1-2 years of hotel Front Office experience preferable
+ Fresh graduates are also welcome
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.
Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Is this job a match or a miss?
Apply Now
2
Job Description
**Job Identification:**
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time
**Exceptional Hospitality Starts with You**
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! Long Description: You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly. As a **Front Desk Officer** , you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
+ **Deliver a warm welcome:** Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
+ **Support efficient check-out:** Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
+ **Provide hotel and local knowledge:** Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
+ **Promote hotel services:** Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
+ **Delight our guests:** Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
+ Previous experience in a guest service or front office role within the hospitality industry.
+ Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.
+ Proficiency in hotel property management systems (PMS) and general front office procedures.
+ Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment.
+ Proficiency in English; additional languages are a plus.
+ Ability to work flexible hours, including nights, weekends, and holidays.
+ A positive attitude and a genuine passion for providing exceptional guest service.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time
**Exceptional Hospitality Starts with You**
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! Long Description: You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly. As a **Front Desk Officer** , you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
+ **Deliver a warm welcome:** Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
+ **Support efficient check-out:** Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
+ **Provide hotel and local knowledge:** Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
+ **Promote hotel services:** Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
+ **Delight our guests:** Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
+ Previous experience in a guest service or front office role within the hospitality industry.
+ Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.
+ Proficiency in hotel property management systems (PMS) and general front office procedures.
+ Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment.
+ Proficiency in English; additional languages are a plus.
+ Ability to work flexible hours, including nights, weekends, and holidays.
+ A positive attitude and a genuine passion for providing exceptional guest service.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.
Is this job a match or a miss?
Apply Now
3
Vice President, Equities Delta One Middle Office Senior Manager
Kowloon
Citigroup
Posted 16 days ago
Job Viewed
Job Description
At **Citi** , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
**Shape your Career with Citi**
Citi's **Markets** business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.
We're currently looking for a high caliber professional to join our team as **Vice President, Equities Delta 1 Middle Office Senior Manager -** **Hybrid** (Internal Job Title: Securities & Derivatives Senior Manager - C13) based in Hong Kong. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
+ Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
+ We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
+ We empower our employees to manage their financial well-being and help them plan for the future.
+ Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
+ We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
+ We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
The Equities Delta One Middle Office is a specialist team within the Prime Finance division, providing dedicated support to the Delta One and Synthetic Prime Brokerage Trading & Sales desks.
This is a senior manager role, based in Hong Kong and reports directly into the APAC Functional Head. This role serves as a Subject Matter Expert and will supervise 8-10 junior-to-senior talent focused on strategically supporting and building out the high growth of our global Client Roster, whilst optimizing and transforming our target operating model and drive efficiencies in our platform, processing, and control.
**In this role, you're expected to:**
+ **Client Relationship Management:** Serve as the dedicated operational and escalation point of contact for a portfolio of key Prime Brokerage clients. You will manage and enhance these relationships through first-class service, direct interaction with prospective clients, participate in Client Deal Reviews, and seamlessly onboard new clients to our platform.
+ **Business Partnership & Regional Growth** : Act as a vital liaison and escalation point to Front Office Sales and Trading, supporting our growing client roster and the expansion of our business footprint in Asia.
+ **Trade Lifecycle Ownership** : Manage and supervise the end-to-end trade lifecycle for Equity Swaps and P-Notes, from execution and allocation to settlements and complex query resolution, including fails management.
+ **Process & System Enhancement** : Drive the evolution of our operating model. Partner with business and technology teams on system enhancement projects to increase scalability and capacity. Champion initiatives to reduce manual touchpoints, de-risk manual processes, and optimize STP flow.
+ **Operational Risk & Control:** Proactively manage operational risk by adhering to and building upon our established control framework. Lead external/internal audits for the group and ensure satisfactory fulfilment of requirements from regional and global Line Control teams.
+ **Performance & Risk Management Reporting** : Compilation and trend analysis of weekly KPI, KRI, MIS, GRC decks to Business Heads and Senior Stakeholders to provide a comprehensive and actionable view of organizational health.
+ **Team Leadership** : Mentor, develop, and recruit talent, fostering a culture of continuous improvement and deep product expertise.
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ **Experience** : 10+ years in a relevant role (e.g., Middle Office, Prime Brokerage Operations, Trade Support), with proven record of managerial experience.
+ **Product Expertise** : Deep knowledge of Cash Equity and Equity Swaps, and the complete trade lifecycle (trade capture, settlements, reconciliations, corporate action) is essential.
+ **Client Focus** : Proven experience delivering exceptional service to clients. Carries excellent client service and communication skills, with the confidence to lead internal and client meetings and manage key relationships.
+ **Problem-Solving** : Excellent analytical skills with a talent for making sound, evaluative judgments in complex and dynamic situations. Track record of successfully improving processes, automating workflows, and contributing to technology projects.
+ **Mindset** : A proactive, results-oriented professional with an unwavering focus on risk management and building a strong control environment. One who is dynamic and agile and greets pressure and challenge in a fast-paced, high-volume, multitasking environment.
+ **Education** : Bachelor's degree in Finance, Business, or a related field. Master's degree preferred.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Take the next step in your career, apply for this role at Citi today**
_ Family Group:**
Operations - Transaction Services
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**Job Family:**
Securities and Derivatives Processing
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Shape your Career with Citi**
Citi's **Markets** business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.
We're currently looking for a high caliber professional to join our team as **Vice President, Equities Delta 1 Middle Office Senior Manager -** **Hybrid** (Internal Job Title: Securities & Derivatives Senior Manager - C13) based in Hong Kong. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
+ Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
+ We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
+ We empower our employees to manage their financial well-being and help them plan for the future.
+ Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
+ We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
+ We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
The Equities Delta One Middle Office is a specialist team within the Prime Finance division, providing dedicated support to the Delta One and Synthetic Prime Brokerage Trading & Sales desks.
This is a senior manager role, based in Hong Kong and reports directly into the APAC Functional Head. This role serves as a Subject Matter Expert and will supervise 8-10 junior-to-senior talent focused on strategically supporting and building out the high growth of our global Client Roster, whilst optimizing and transforming our target operating model and drive efficiencies in our platform, processing, and control.
**In this role, you're expected to:**
+ **Client Relationship Management:** Serve as the dedicated operational and escalation point of contact for a portfolio of key Prime Brokerage clients. You will manage and enhance these relationships through first-class service, direct interaction with prospective clients, participate in Client Deal Reviews, and seamlessly onboard new clients to our platform.
+ **Business Partnership & Regional Growth** : Act as a vital liaison and escalation point to Front Office Sales and Trading, supporting our growing client roster and the expansion of our business footprint in Asia.
+ **Trade Lifecycle Ownership** : Manage and supervise the end-to-end trade lifecycle for Equity Swaps and P-Notes, from execution and allocation to settlements and complex query resolution, including fails management.
+ **Process & System Enhancement** : Drive the evolution of our operating model. Partner with business and technology teams on system enhancement projects to increase scalability and capacity. Champion initiatives to reduce manual touchpoints, de-risk manual processes, and optimize STP flow.
+ **Operational Risk & Control:** Proactively manage operational risk by adhering to and building upon our established control framework. Lead external/internal audits for the group and ensure satisfactory fulfilment of requirements from regional and global Line Control teams.
+ **Performance & Risk Management Reporting** : Compilation and trend analysis of weekly KPI, KRI, MIS, GRC decks to Business Heads and Senior Stakeholders to provide a comprehensive and actionable view of organizational health.
+ **Team Leadership** : Mentor, develop, and recruit talent, fostering a culture of continuous improvement and deep product expertise.
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ **Experience** : 10+ years in a relevant role (e.g., Middle Office, Prime Brokerage Operations, Trade Support), with proven record of managerial experience.
+ **Product Expertise** : Deep knowledge of Cash Equity and Equity Swaps, and the complete trade lifecycle (trade capture, settlements, reconciliations, corporate action) is essential.
+ **Client Focus** : Proven experience delivering exceptional service to clients. Carries excellent client service and communication skills, with the confidence to lead internal and client meetings and manage key relationships.
+ **Problem-Solving** : Excellent analytical skills with a talent for making sound, evaluative judgments in complex and dynamic situations. Track record of successfully improving processes, automating workflows, and contributing to technology projects.
+ **Mindset** : A proactive, results-oriented professional with an unwavering focus on risk management and building a strong control environment. One who is dynamic and agile and greets pressure and challenge in a fast-paced, high-volume, multitasking environment.
+ **Education** : Bachelor's degree in Finance, Business, or a related field. Master's degree preferred.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Take the next step in your career, apply for this role at Citi today**
_ Family Group:**
Operations - Transaction Services
---
**Job Family:**
Securities and Derivatives Processing
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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Apply Now
4
Job Description
Manulife's Distribution Strategy team in Hong Kong is mainly focuses on driving strategy for Distribution Channels and supporting end-to-end implementation to create value for Manulife Hong Kong. Team members would have direct exposure and influences across all major distribution channels, including Agency, Brokerage, and Bancassurance.
Manulife Hong Kong is seeking for a Manager/ Assistant Manager, HK Distribution Strategy Office to be responsible for bringing top-notch strategic thinking and problem-solving abilities to build solid capabilities and drive transformation for delivering values for our Customers, Shareholders and Employees. Specifically, the role will be key in supporting the development and execution of strategic projects that enhance channel performance and build future-ready capabilities.
**Position Responsibilities:**
+ Support the development of strategic initiatives across Agency, Bancassurance, and Brokerage channels
+ Deliver end-to-end strategic projects, including analysis, solution design, execution support, and change management
+ Conduct market research, data analysis, and stakeholder interviews to identify opportunities and formulate recommendations
+ Prepare presentation materials and reports to communicate findings and progress to stakeholders
+ Collaborate closely with senior team members and cross-functional partners
**Required Qualifications:**
+ Candidate with top-tier management consulting background, or extensive experience in Insurance industry, having both experiences is highly preferred
+ Strong analytical and problem-solving skills, with the ability to structure issues and develop actionable insights
+ Experience in supporting or managing workstreams independently, with stakeholder engagement exposure
+ Excellent communication and presentation skills, with the ability to convey ideas clearly to different audiences Team spirit, open and positive in collaborative environment
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
Manulife Hong Kong is seeking for a Manager/ Assistant Manager, HK Distribution Strategy Office to be responsible for bringing top-notch strategic thinking and problem-solving abilities to build solid capabilities and drive transformation for delivering values for our Customers, Shareholders and Employees. Specifically, the role will be key in supporting the development and execution of strategic projects that enhance channel performance and build future-ready capabilities.
**Position Responsibilities:**
+ Support the development of strategic initiatives across Agency, Bancassurance, and Brokerage channels
+ Deliver end-to-end strategic projects, including analysis, solution design, execution support, and change management
+ Conduct market research, data analysis, and stakeholder interviews to identify opportunities and formulate recommendations
+ Prepare presentation materials and reports to communicate findings and progress to stakeholders
+ Collaborate closely with senior team members and cross-functional partners
**Required Qualifications:**
+ Candidate with top-tier management consulting background, or extensive experience in Insurance industry, having both experiences is highly preferred
+ Strong analytical and problem-solving skills, with the ability to structure issues and develop actionable insights
+ Experience in supporting or managing workstreams independently, with stakeholder engagement exposure
+ Excellent communication and presentation skills, with the ability to convey ideas clearly to different audiences Team spirit, open and positive in collaborative environment
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
Is this job a match or a miss?
Apply Now
5
Assistant Direct Mortgage Manager / Senior Officer / Officer - Hang Seng Bank (HK)
Posted 3 days ago
Job Viewed
Job Description
Assistant Direct Mortgage Manager / Senior Officer / Officer - Hang Seng Bank (HK)
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest:
Closing Date: Hybrid Worker
Date: 18 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Retail Distribution - Mortgage Relationship Management** **RBW**
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 250 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
As one of the Hong Kong's leading mortgage banks, we help smooth the path to home ownership for customers by offering innovative, timely and comprehensive mortgage products and services that allow homebuyers at all levels to fulfill their home-buying dreams. Our services are delivered through a comprehensive range of service channels, including branches, mobile direct sales, e-channels and customer hotlines. Should you join our Secured Loans business, you will work closely with our professional, innovative and committed staff to develop and enhance secured loan products to meet the changing needs of customers in a dynamic market environment and to deliver premium services to our customers.
We are currently seeking a high caliber professional to join our department as **Assistant Direct Mortgage Manager** , reporting to Senior Mortgage district Lead. **Candidate with less experience (e.g. fresh graduates) will be considered for junior position (Officer / Senior Officer).**
**Principal responsibilities**
+ Grow the Bank's mortgage lending business by acquiring referrals from property agencies / firms and participating in on-site sales projects
+ Handle mortgage application documents independently and submit for credit assessment basedon the Bank's mortgage guidelines and policies
+ Develop and maintain close relationship with property agencies and solicitors' firms
**Requirements**
+ Proven experience in mortgage lending business with good contacts at propertyagencies / developers and solicitors' firms
+ Fresh graduates would be considered for Direct Mortgage Officer grade.
+ Strong service and sales orientation, with good communication and interpersonal skills
+ Able to work under pressure and willingness to work on Sundays and public holidays
+ Proficiency in both English and Chinese; knowledge of Putonghua an advantage
+ Shown strong situation awareness, strong desire to learn and able to work in Agile environment
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customer
+ Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer toMandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( .
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest:
Closing Date: Hybrid Worker
Date: 18 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Retail Distribution - Mortgage Relationship Management** **RBW**
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 250 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
As one of the Hong Kong's leading mortgage banks, we help smooth the path to home ownership for customers by offering innovative, timely and comprehensive mortgage products and services that allow homebuyers at all levels to fulfill their home-buying dreams. Our services are delivered through a comprehensive range of service channels, including branches, mobile direct sales, e-channels and customer hotlines. Should you join our Secured Loans business, you will work closely with our professional, innovative and committed staff to develop and enhance secured loan products to meet the changing needs of customers in a dynamic market environment and to deliver premium services to our customers.
We are currently seeking a high caliber professional to join our department as **Assistant Direct Mortgage Manager** , reporting to Senior Mortgage district Lead. **Candidate with less experience (e.g. fresh graduates) will be considered for junior position (Officer / Senior Officer).**
**Principal responsibilities**
+ Grow the Bank's mortgage lending business by acquiring referrals from property agencies / firms and participating in on-site sales projects
+ Handle mortgage application documents independently and submit for credit assessment basedon the Bank's mortgage guidelines and policies
+ Develop and maintain close relationship with property agencies and solicitors' firms
**Requirements**
+ Proven experience in mortgage lending business with good contacts at propertyagencies / developers and solicitors' firms
+ Fresh graduates would be considered for Direct Mortgage Officer grade.
+ Strong service and sales orientation, with good communication and interpersonal skills
+ Able to work under pressure and willingness to work on Sundays and public holidays
+ Proficiency in both English and Chinese; knowledge of Putonghua an advantage
+ Shown strong situation awareness, strong desire to learn and able to work in Agile environment
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customer
+ Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer toMandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( .
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
Is this job a match or a miss?
Apply Now
6
Job Description
**Position Responsibilities:**
+ Respond to daily inquiries from Sales Channels promptly and effectively.
+ Support Sales Channels to ensure a seamless and efficient sales process.
+ Provide support for complex medical underwriting cases within delegated authority
+ Design and deliver customized training programs for distribution channels, emphasizing risk assessment and underwriting expertise.
+ Organize and lead focused sessions for the H&P Ambassador Program and digital tool utilization.
+ Act as the primary liaison for the agency channel, providing expert guidance on underwriting-related matters.
+ Maintain consistent and impactful communication with distribution channels to address their evolving needs.
+ Partner with internal stakeholders to deliver timely, accurate support that fosters channel development.
+ Prioritize and manage multiple requests from distribution channels while upholding exceptional service standards.
**Required Qualifications:**
+ Degree or equivalent business qualifications
+ LOMA qualification preferred
+ Proven experience in distribution channel support or a related field.
+ Strong understanding of risk assessment and financial products.
+ Excellent communication and interpersonal skills.
+ Ability to manage multiple tasks efficiently in a fast-paced environment.
+ Problem-solving skills to address inquiries and resolve issues promptly.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
+ Respond to daily inquiries from Sales Channels promptly and effectively.
+ Support Sales Channels to ensure a seamless and efficient sales process.
+ Provide support for complex medical underwriting cases within delegated authority
+ Design and deliver customized training programs for distribution channels, emphasizing risk assessment and underwriting expertise.
+ Organize and lead focused sessions for the H&P Ambassador Program and digital tool utilization.
+ Act as the primary liaison for the agency channel, providing expert guidance on underwriting-related matters.
+ Maintain consistent and impactful communication with distribution channels to address their evolving needs.
+ Partner with internal stakeholders to deliver timely, accurate support that fosters channel development.
+ Prioritize and manage multiple requests from distribution channels while upholding exceptional service standards.
**Required Qualifications:**
+ Degree or equivalent business qualifications
+ LOMA qualification preferred
+ Proven experience in distribution channel support or a related field.
+ Strong understanding of risk assessment and financial products.
+ Excellent communication and interpersonal skills.
+ Ability to manage multiple tasks efficiently in a fast-paced environment.
+ Problem-solving skills to address inquiries and resolve issues promptly.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
Is this job a match or a miss?
Apply Now
7
Job Description
This role supports the derivatives trade support operations function within Global Wealth & Asset Management in Manulife, with responsibility across both Cleared/OTC derivatives activities.
The role covers day‑to‑day trade lifecycle processing while also contributing to projects, process improvements and system enhancements. This position offers broad exposure across derivatives operations, collateral management and regulatory reporting.
**Position Responsibilities:**
+ Derivatives Trade Support Operations
+ Perform timely and accurate processing of trade life cycle events for Cleared/OTC derivatives
+ Support reconciliations and related control activities
+ Understand and support regulatory reporting relating to derivatives and collateral
+ Assist with audit, regulatory and internal control reviews
+ Project & Process Improvement
+ Support initiates driven by business requests, regulatory change or operational enhancement
+ Support workflow improvements, automation opportunities and system enhancements.
**Required Qualifications:**
+ Bachelor's degree in Finance, Accounting, Economics or equivalent relevant experience
+ Minimum 2 years of experience in Investment Operations and/or Derivatives Operations
+ Strong knowledge of derivative trade lifecycle processing
+ Strong analytical, organizational and problem-solving skills
+ Excellent communication and interpersonal skills and ability to work across teams and stakeholders
**Preferred but not mandatory:**
+ Hands-on experience with Aladdin and/or Findur system.
+ VBA or other data/automation skills.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
The role covers day‑to‑day trade lifecycle processing while also contributing to projects, process improvements and system enhancements. This position offers broad exposure across derivatives operations, collateral management and regulatory reporting.
**Position Responsibilities:**
+ Derivatives Trade Support Operations
+ Perform timely and accurate processing of trade life cycle events for Cleared/OTC derivatives
+ Support reconciliations and related control activities
+ Understand and support regulatory reporting relating to derivatives and collateral
+ Assist with audit, regulatory and internal control reviews
+ Project & Process Improvement
+ Support initiates driven by business requests, regulatory change or operational enhancement
+ Support workflow improvements, automation opportunities and system enhancements.
**Required Qualifications:**
+ Bachelor's degree in Finance, Accounting, Economics or equivalent relevant experience
+ Minimum 2 years of experience in Investment Operations and/or Derivatives Operations
+ Strong knowledge of derivative trade lifecycle processing
+ Strong analytical, organizational and problem-solving skills
+ Excellent communication and interpersonal skills and ability to work across teams and stakeholders
**Preferred but not mandatory:**
+ Hands-on experience with Aladdin and/or Findur system.
+ VBA or other data/automation skills.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
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Job Description
**Position Responsibilities:**
· Receive derivatives trading requests from Relationship Management, Product Management and Portfolio Managers. Assess the trading documentations, broker accounts and internal system setups required to enable the derivatives trading pipeline.
· Facilitate the internal derivatives trading approval process and ensure that there is a governance structure around the onboarding of new accounts trading derivatives.
· Maintain status dashboards of derivatives account opening requests and present them to traders in regular meetings.
· Support Traders need for best execution by setting up the full range of desired derivatives brokers.
· Coordinate the derivatives trading related onboarding functions for new accounts and new brokers.
· Coordinate derivatives trading operational readiness within the Asia Derivatives Services team including middle office, operations and collateral management.
· Coordinate with Legal Services to ensure that proper legal agreements are put in place to support derivatives trading.
· Ensure that all account, broker onboarding and legal documentation is maintained.
· Maintain an accurate and complete matrix of accounts, authorized derivative products, derivatives legal agreements and active brokers.
· Contribute to the successful management of external broker relationships.
· Work with the Derivatives Solutions team to support the setup of technology to facilitate trading of new derivative product types.
· Take ownership of side projects to clean up records and validate broker setups.
· Contribute to the harmonization of the derivatives onboarding process with the Global Derivatives Services team in Boston.
· Continuously evaluate, identify and recommend practices and controls that will increase process efficiency and mitigate financial and operational risks.
· Collaborate with peers, other business units and functions both amongst Asian territories.
**Required Qualifications:**
· Bachelor's degree in Accounting, Finance or Business with at least 3 years' experience in asset management, investment operations and projects.
· Experience with Client Onboarding/KYC and Derivatives Account Opening is preferred.
· Experience with collateral, derivatives or other investment related products is a plus.
· Strong analytical, communication and stakeholder management skills.
· Team player with strong interpersonal skills.
· Strong organizational skills, able to multi-task and the flexibility to work in a fast-changing environment.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
· Receive derivatives trading requests from Relationship Management, Product Management and Portfolio Managers. Assess the trading documentations, broker accounts and internal system setups required to enable the derivatives trading pipeline.
· Facilitate the internal derivatives trading approval process and ensure that there is a governance structure around the onboarding of new accounts trading derivatives.
· Maintain status dashboards of derivatives account opening requests and present them to traders in regular meetings.
· Support Traders need for best execution by setting up the full range of desired derivatives brokers.
· Coordinate the derivatives trading related onboarding functions for new accounts and new brokers.
· Coordinate derivatives trading operational readiness within the Asia Derivatives Services team including middle office, operations and collateral management.
· Coordinate with Legal Services to ensure that proper legal agreements are put in place to support derivatives trading.
· Ensure that all account, broker onboarding and legal documentation is maintained.
· Maintain an accurate and complete matrix of accounts, authorized derivative products, derivatives legal agreements and active brokers.
· Contribute to the successful management of external broker relationships.
· Work with the Derivatives Solutions team to support the setup of technology to facilitate trading of new derivative product types.
· Take ownership of side projects to clean up records and validate broker setups.
· Contribute to the harmonization of the derivatives onboarding process with the Global Derivatives Services team in Boston.
· Continuously evaluate, identify and recommend practices and controls that will increase process efficiency and mitigate financial and operational risks.
· Collaborate with peers, other business units and functions both amongst Asian territories.
**Required Qualifications:**
· Bachelor's degree in Accounting, Finance or Business with at least 3 years' experience in asset management, investment operations and projects.
· Experience with Client Onboarding/KYC and Derivatives Account Opening is preferred.
· Experience with collateral, derivatives or other investment related products is a plus.
· Strong analytical, communication and stakeholder management skills.
· Team player with strong interpersonal skills.
· Strong organizational skills, able to multi-task and the flexibility to work in a fast-changing environment.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
Is this job a match or a miss?
Apply Now
9