What Jobs are available for Functional Sme in Hong Kong?

Job Summary:

The Global Delivery division is responsible for onboarding all new clients onto Clearwater's SaaS platform. An SME works on a variety of client implementations to provide deep domain expertise including Solvency II reporting or Derivatives & Alternatives asset classes. They are an integral part of a collaborative division spanning analysts, team leads and program managers. Collaborating with development teams, they strategize and enhance our product offering, streamline the client onboarding experience, and expediate delivery timeframes through scalable processes.

Responsibilities:

• A leader in implementing Clearwater Way methodologies for client implementation and onboarding, including aligning with Clearwater's Client Engagement Model.
• Proactively identifies opportunities for improvement and takes the lead in developing solutions within their role or team.
• Provides guidance to peers on industry knowledge, although Clearwater-specific assumptions and functionality are still being developed. Not yet at a level to serve as a confident client advisor.

• Applies Clearwater's core value proposition (aggregate, reconcile, report) in a general context and is developing expertise in at least one specific market/regulatory regime (e.g., IM, US insurance, Solvency II, Local GAAP, Canadian insurance).

• Demonstrates confidence in handling financial accounting and Investment statements, utilizing dashboards, report manager, formulas, advanced grouping, and filtering.

• An expert in Clearwater's core offering of Accounting, Compliance, Risk, and Performance reports, with a robust repertoire of user stories used as best practice.
• Effectively communicates and collaborates with a global team to resolve problems and address client inquiries accurately and efficiently.
• Shares knowledge by designing and implementing training materials and Standard Operating Procedures (SOPs), while also influencing thought leadership and contributing to whitepapers.

• Serves as a trusted client advocate and a confident client advisor.

• Has the ability to influence project stakeholders by providing clear solutions for their requirements.

• Strategizes with product management and development teams to enhance the client onboarding experience, reduce delivery timeframes, and establish repeatable, scalable processes.

Required skills:

• Advanced Skills in Project management tools (Clarizen, Salesforce, JIRA), and Clearwater tools/skills associated with area of expertise (e.g., asset classes, accounting).
• Advanced Knowledge of investment accounting policies and procedures.
• Advanced knowledge Equities, Fixed Income, and structured products.
• Proven history of proficient Excel use.

• Dynamic problem-solving skills, and an innate sense of curiosity.

• Securities or financial markets experience, especially involving derivatives, alternatives, structured products, and/or fixed income.

• Advanced Experience with General Ledger systems (e.g., Workday, Peoplesoft) and period-end close processes.
• Advanced Project management & Leadership skills.
• Strong computer skills, including proficiency in Microsoft Office.

• Excellent attention to detail and strong documentation skills.

• Outstanding verbal and written communication skills.

• Strong organizational and interpersonal skills.
• Exceptional problem-solving abilities.

Education and Experience:

• Bachelors/Masters course in Finance or Accounting or related field.
• 7+ years of relevant experience in related field.

Key responsibilities:

• Serve as a subject matter expert (SME) and advocate for Vistra's Entity Management Solutions, supporting sales strategies to maximize business growth.
• Assist Enterprise Business Developers and Enterprise Account Managers in closing new business negotiations by providing expert recommendations tailored to client needs.
• Collaborate with Pricing teams and Solution Directors to ensure pricing, forecasting, and growth objectives align with business strategies.
• Work closely with the designated Solution Director to develop pre-sales offers and contribute to the creation of best practices for a consistent pre-sales approach.
• Tailor messaging for various customer groups to enhance their understanding of Vistra's value proposition.
• Maintain a comprehensive view of the competitive landscape to position Vistra effectively against competitors.
• Identify cross-sell and up-sell opportunities and proactively support sales teams in expanding their client portfolios.
• Build and implement Vistra's product management cadence and methodology, ensuring alignment with Solution Directors and Commercial Technology.
• Define and monitor key priorities for product reviews and team updates to ensure strategic focus.
• Set solution revenue (billability) goals and support the resolution of product, solution, or country budgeting conflicts.

Key requirements:

• Solution-focused with the ability to understand and respond to customer needs.
• Strong technical expertise in Company Secretarial / Entity Management solutions.
• Excellent interpersonal skills, with the ability to build rapport and develop strong relationships quickly.
• Effective written and verbal communication skills, with the ability to explain technical information clearly and concisely.
• Strong analytical and competitor analysis skills.
• Global or multi-country experience in entity management solutions.
• Previous experience in a pre-sales or commercial role within corporate services.
• Relevant professional qualification or degree, such as Business Studies, MBA, Chartered Governance Institute, LLM, or Corporate Legal qualification.

Role:
Lead Project Subject Matter Expert - Audio Visual Service Engineer
Location:
Hong Kong (Kinly operate a hybrid working policy allowing for a mix of office and home working)
Salary:
Negotiable (Dependent on experience), plus company benefits
Hours:
Monday - Friday; 40 hours a week; a shift-based system between 8am-8pm HKT as per business requirements
Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

We now have a brand new opportunity for a Lead Project Audio Visual Subject Matter Expert / Lead Service Engineer to support the remote commissioning of systems and lead the Project SME team in APAC, serving as the primary technical support contact throughout project delivery.

This role combines hands-on support with leadership, ensuring efficient task management and fostering strong partnerships with Project Managers and clients' technical teams.

Key responsibilities:

• Guide a team of Project SMEs in APAC, supporting technical tasks assigned by Project Managers.
• Mentor and train team members, promoting skills growth and technical knowledge through regular training sessions.
• Lead team meetings and knowledge-sharing sessions, aligning the team with best practices, global standards, and processes.
• Organize work shifts to support projects globally, balancing workload effectively.
• Act as the primary commissioning contact, ensuring systems are installed according to strict guidelines and within specified timeframes.
• Accurately capture and enter asset information into the online platform provided internally or by the client.
• Configure systems including QCS, APC, Crestron, and network devices.
• Upload programs for Crestron, QSC, and AV devices.
• Provide in-depth remote troubleshooting and advanced fault finding.
• Support Project Managers in delivering projects within the project timeline.
• Communicate with local and global teams to ensure smooth project delivery.
• Liaise with suppliers and manufacturers to gain technical knowledge for successful project delivery.
• Regularly meet with the global team to share knowledge and plan resources.

Skills and experience:

• Proven ability to manage and mentor technical teams, focusing on performance improvement.
• Ability to clearly explain technical details to team members, clients, and stakeholders.
• Demonstrate a solid understanding of Modern Workspace Technologies, with an emphasis on Microsoft Teams Rooms and Cisco Webex.
• Possess sufficient knowledge of CMD and PowerShell.
• Networking knowledge to fault find audio and video conference networks. e.g. Dante audio and Multicast video streams
• Excellent technical knowledge of AV & VC equipment from major brands.
• Understanding of Network Concepts & Protocols.
• Knowledge of Microsoft Office 365, Microsoft Teams & Teams Rooms, and Microsoft Pro Portal.
• Excellent problem-solving and troubleshooting skills in IP technologies and support or service desk environments.
• Up-to-date understanding of the AV marketplace, including products and trends.
• Ability to read and work with schematic drawings.
• Proficiency in written and spoken English.
• Strong interpersonal and communication skills.
• Excellent organizational skills and the ability to manage multiple projects.
• Detail-oriented with the ability to work as part of a global team and independently.
• Ability to multitask, work proactively, and enhance quality continuously.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.
If you do require details of the vacancy or the application process in an alternative format, please email outlining your requirements.
About Kinly
Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?
We are experienced: When you join our family you'll be part of a multi-award-winning team made up of the industry's most innovative professionals.

We are proven: The world's leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world's best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You'll be working with alongside the world's leading brands and supporting them on high-profile, international projects.

Equal Opportunities:
At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.

Job Description:

• Establish/ set up the operational framework and guidelines on Lens Manufacturing related policies for the efficient functioning and collaboration between each business line, Compliance, Risk Management and other relevant stakeholders;
• Initiate and take lead on system projects related to operation flow including user requirement preparation, UAT planning/execution and rollout preparation;
• Assist to oversee production procedures and/or manuals functions, including the writing, updating, distribution, and re-engineering of all documentation;
• Arrange staff meetings on issues related to compliance, operations, policy changes, etc. where necessary;
• Drive implementation of global, regional and local initiatives;
• Provide guidance and training to ensure that products and procedures are communicated to staff in a timely manner;
• Monitor and follow up to resolve or clear all outstanding items raised by Audit, Compliance, Quality Assurance team and other relevant stakeholders;
• Prepare and present progress reports, findings, and recommendations to management;

Job Requirements:

• Degree or above in Business Administration, Industrial Engineering, Operations Management or related disciplines;
• Minimum 5 - 8 years in relevant using continuous improvement tools and activities, preferably in a continuous improvement lead position;
• Excellent communication and presentation skills, with the ability to effectively visualize information to management;
• Good command of both written and spoken Chinese and English, communicate with all levels of management, with different cultures and backgrounds;
• Holder of Lean Six Sigma Green Belt or above / Project Management Professional (PMP) certification would be an advantage;
• Candidates with less experience will be consider as Assistance Manager;
• Willing to frequent travel in China or Overseas;

If you are an experienced process improvement professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to submit your application.

Are you looking for an exciting opportunity to drive innovation and efficiency in the logistics industry? Join our client's team as a Senior System Analyst and play a crucial role in developing and deploying cutting-edge solutions to support business goals in the air and ocean freight forwarding sector. This position offers a great work-life balance with 5-day work weeks, generous annual leave, and work-from-home options.

• Drive innovation: Independently lead day-to-day activities to identify, evaluate, develop, test, pilot, deploy, and support system and business solutions.
• Manage projects: Oversee solution ideation, data collection and analysis, and business case preparation to improve efficiency and reduce operational costs.
• Continuous improvement: Support the enhancement of operational processes and procedures for the global International Freight Forwarding (IFF) Division.
• Monitor performance: Conduct regular KPI monitoring, collect requirements, and prepare new operating procedures to adapt to changes in the business environment.
• Implement enhancements: Identify and execute improvement opportunities based on user feedback, new ERP features, and data analysis.
• Solution development: Design, develop, and deploy innovative solutions to address business needs.

• Educational background: Degree holder in any discipline, with a preference for Computer Science, Information Technology, Logistics, Project Management, or related fields.
• Industry experience: At least 5 years of relevant experience in Ocean/Air Freight Forwarding, with knowledge of CargoWise One or similar Transportation Management Systems.
• Analytical skills: Strong experience in business process analysis and design, with the ability to think outside the box and solve complex problems.
• Project management: Demonstrated experience in project and team management, preferably with PMP or PRINCE II certification.
• Self-starter: Meticulous individual with excellent presentation skills and the ability to work independently.
• Language proficiency: Fluent in both written and spoken English and Cantonese to effectively communicate with local and international stakeholders.

Our client offers an attractive remuneration package and other benefits, such as:

• Generous annual leave allowance
• Work-from-home options
• 5-day work week

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We encourage all qualified candidates to apply, regardless of background or experience level. Your unique perspective could be just what our client is looking for

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Refer A Candidate and Earn $2,000)

Key responsibilities:

• Serve as a subject matter expert (SME) and advocate for Vistra's Entity Management Solutions, supporting sales strategies to maximize business growth.
• Assist Enterprise Business Developers and Enterprise Account Managers in closing new business negotiations by providing expert recommendations tailored to client needs.
• Collaborate with Pricing teams and Solution Directors to ensure pricing, forecasting, and growth objectives align with business strategies.
• Work closely with the designated Solution Director to develop pre-sales offers and contribute to the creation of best practices for a consistent pre-sales approach.
• Tailor messaging for various customer groups to enhance their understanding of Vistra's value proposition.
• Maintain a comprehensive view of the competitive landscape to position Vistra effectively against competitors.
• Identify cross-sell and up-sell opportunities and proactively support sales teams in expanding their client portfolios.
• Build and implement Vistra's product management cadence and methodology, ensuring alignment with Solution Directors and Commercial Technology.
• Define and monitor key priorities for product reviews and team updates to ensure strategic focus.
• Set solution revenue (billability) goals and support the resolution of product, solution, or country budgeting conflicts.

Key requirements:

• Solution-focused with the ability to understand and respond to customer needs.
• Strong technical expertise in Company Secretarial / Entity Management solutions.
• Excellent interpersonal skills, with the ability to build rapport and develop strong relationships quickly.
• Effective written and verbal communication skills, with the ability to explain technical information clearly and concisely.
• Strong analytical and competitor analysis skills.
• Global or multi-country experience in entity management solutions.
• Previous experience in a pre-sales or commercial role within corporate services.
• Relevant professional qualification or degree, such as Business Studies, MBA, Chartered Governance Institute, LLM, or Corporate Legal qualification.

Are you passionate about driving operational excellence and enhancing customer experience through innovative process improvements? Join a dynamic team at the forefront of racecourse management, where you'll lead multiple projects, leverage data-driven insights, and foster a culture of continuous improvement. This role offers an exciting opportunity to make a significant impact on business performance in the thrilling world of horse racing and leisure.

• Lead process improvement: Spearhead multiple projects simultaneously, ensuring high-quality delivery within agreed scope, schedule, and budget.
• Optimize operations: Apply continuous improvement methodologies to analyze, streamline, and standardize racecourse management processes for better efficiency.
• Deliver data-driven insights: Conduct detailed analysis and prepare actionable reports to support informed decision-making.
• Implement solutions: Identify process gaps and risks, recommending and implementing effective solutions to drive operational excellence.
• Manage change: Design and execute strategies to facilitate smooth transitions and nurture a culture of continuous improvement.
• Track performance: Establish and monitor KPIs to measure the success of process improvement initiatives.
• Visualize data: Create impactful dashboards and reports using Tableau, Power BI, and Power Platform to communicate project progress and outcomes.
• Foster collaboration: Build strong relationships with cross-functional teams and stakeholders to ensure alignment and buy-in for improvement initiatives.
• Develop talent: Coach and mentor team members to cultivate a data-driven, performance-oriented culture.

• Process improvement expert: At least 8 years of experience in process improvement, project management, or business transformation, ideally in hospitality, leisure, or service industries.
• Project management pro: Proven ability to juggle multiple projects and priorities in a fast-paced environment, working independently to solve complex problems and deliver results.
• Data visualization wizard: Strong analytical skills and experience with business data analytics and visualization tools such as Tableau, Power BI, and Power Platform.
• Certified professional: Lean Six Sigma Green Belt or higher; PMP, Agile, or equivalent certifications are advantageous.
• Collaborative leader: Demonstrated success in stakeholder management, cross-functional collaboration, and change management.
• Educational background: Bachelor's degree in Business Management, Operations Management, Data Analytics or a related discipline.
• Language skills: Proficiency in English and Cantonese to effectively communicate with diverse stakeholders and team members.

Our client offers an attractive remuneration package and other benefits, such as:

• Generous annual leave package
• Opportunities for professional development and career growth
• Chance to work with cutting-edge technology and data analytics tools
• Dynamic and innovative work environment in the exciting world of horse racing and leisure

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We encourage applications from candidates of all backgrounds and experiences who are passionate about process improvement and driving operational excellence.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Refer A Candidate and Earn $2,000)

Company description:

The Hong Kong Jockey Club

Job description:

Job Summary

The Manager, Business Process Improvement, is a key member of the Racecourse Management team, responsible for leading and supporting process improvement initiatives that drive operational excellence, enhance customer experience, and optimize business performance. This role requires strong project management, analytical, and stakeholder engagement skills, as well as the ability to manage multiple projects concurrently in a dynamic, cross-functional environment. The Manager will leverage data-driven insights and digital tools to deliver measurable outcomes and foster a culture of continuous improvement.

The Job

• Lead and manage multiple process improvement projects simultaneously, ensuring timely and high-quality delivery within agreed scope, schedule, and budget.
• Apply continuous improvement methodologies to analyze, optimize, and standardize racecourse management processes to drive better efficiency and consistency.
• Conduct detailed data analysis and performance studies; prepare accurate management reports and actionable insights to support decision-making.
• Identify and address process gaps, risks, and non-conformities to recommend and implement effective solutions.
• Manage projects from planning, execution, monitoring, benefit realization and tracking results to ensure operational objectives are met.
• Design and implement change management strategies to facilitate smooth transitions and foster a culture of continuous improvement.
• Establish and track KPIs and performance metrics to monitor the success of process improvement initiatives.
• Prepare and present regular reports by using Tableau, Power BI, and Power Platform to develop dashboards, automate reporting on project progress, risks, and results and outcomes to management and stakeholders.
• Collaborate with cross-functional teams and build strong relationships with internal and external stakeholders to ensure alignment and buy-in for improvement initiatives.
• Coach and mentor team members to foster a data-driven, performance-oriented culture.
• Undertake other projects or assignments as directed by the supervisors.

About You

• At least 8 years of experience in process improvement, project management, or business transformation, ideally in hospitality, leisure, or service industries.
• Proven ability to manage multiple projects and priorities concurrently in a fast-paced environment, and to work independently, solve complex problems, and deliver results.
• Strong analytical skills, attention to detail, and experience with business data analytics and visualization tools such as Tableau, Power BI, and Power Platform.
• Lean Six Sigma Green Belt or higher; PMP, Agile, or equivalent certifications are advantageous.
• Demonstrated success in stakeholder management, cross-functional collaboration, and change management.
• Bachelor's degree in Business Management, Operations Management, Data Analytics or a related discipline.

Terms of employment

The level of appointment will be commensurate with qualifications and experience.

Other Details

Only shortlisted candidates will be notified.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Your new company

• Our client is looking for a motivated and detail-oriented Assistant Project Manager to join their Business Process Improvement team. This role focuses on manual writing, enhancing operational efficiency and supporting strategic initiatives across operations related to Loans, Credit and Transformations.

Your new role

• Assist in planning, executing, and monitoring business process improvement projects.
• Analyse existing workflows and identify opportunities for optimisation and development.
• Prepare project documentation, progress reports, and training materials.
• Facilitate change management and ensure smooth transition of new processes.
• Collaborate with internal teams and external stakeholders to gather requirements and ensure project alignment.
• Support implementation of enhancements to payment systems and related processes.

What you'll need to succeed

• Bachelor's degree in Business Administration, Information Systems, or related discipline.
• Minimum 2 years of experience in project coordination, business analysis, or process improvement.
• Sound knowledge of corporate Loans, Credit and Transformation.
• Strong analytical, communication, and stakeholder management skills.
• Experience in financial services operations is an advantage.

What you need to do now

• If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Keith Ho now @ Alternatively, you can send Keith your CV to If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.