810 German Speaker jobs in Hong Kong

2 weeks ago Be among the first 25 applicants

Company Description

“At QIMA, you feel like you belong from Day 1. You join a community of smart minds who not only innovate, but also support and inspire each other. Here, we own our work, have fun together, and make every day count.”

THE QIMA STORY
At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.

Company Description
“At QIMA, you feel like you belong from Day 1. You join a community of smart minds who not only innovate, but also support and inspire each other. Here, we own our work, have fun together, and make every day count.”
THE QIMA STORY
At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.
Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence.
We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data.
What sets us apart is our unique culture. Our 5,000 Qimates live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?
Job Description
YOUR RESPONSABILITIES
We are looking for a dynamic Junior Technical Writer to join our team on a 6-month contract.
As a member of our Technical Documentation Team, you will be responsible for creating professional technical documentation for a wide range of consumer goods, e.g. electronics, household appliances, gardening tools, sport equipment, toys, etc.
Your Responsibilities Will Be To

• Creating instruction and assembly manuals for consumer goods in English or German in accordance with product standards and regulations
• Preparing instruction manuals for the translation process.
• Typesetting of foreign-language instruction manuals.
• Communication with clients.
• Close cooperation with colleagues from the fields of proofreading, graphics, and translation management.
• Work in ad-hoc project support and other duties as assigned.
  

• Currently pursuing a degree in Technical Communication, Technical Translation, or related fields.
• Knowledge of Content Management Systems, Adobe InDesign, and Acrobat is an advantage.
• Exceptional attention to detail and time management skills.
• Logical thinking and an analytical mindset are a must.
• Ability to work in a fast-paced environment and under pressure to meet tight deadlines.
• Strong team player with excellent interpersonal and organizational skills.
• Immediate availability is preferred.
• Previous experience in the field of technical documentation is a plus.
• Fluent in written and spoken English; German fluency in writing is a plus.
  

• Gain practical experience in a supportive and multicultural team environment.
• Develop your skills and broaden your design knowledge within a global company.
• Contribute to meaningful projects and make an impact on our branding and visual content strategies.
  

• Seniority level Entry level

• Employment type Contract

• Job function Training
• Industries International Trade and Development

Referrals increase your chances of interviewing at QIMA by 2x

Get notified about new Technical Writer jobs in Hong Kong, Hong Kong SAR .

Sha Tin District, Hong Kong SAR 5 days ago

New Territories, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 6 days ago

Shenzhen, Guangdong, China CN¥15,000.00-CN¥5,000.00 1 year ago

Sha Tin District, Hong Kong SAR 2 weeks ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

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Background

We are seeking a Client Support Specialist to join us. This role requires an individual who excels in communication, client servicing, and problem-solving. The ideal candidate will act as the primary liaison between the company and our clients to provide excellent services. Customer support and troubleshooting with a high level of professionalism and a customer-centric mindset.

• Provide prompt and professional 1st level support to clients, addressing their inquiries and resolving simple issues efficiently to ensure high levels of client satisfaction.
• Escalate and collaborate with 2nd level technical teams on complex issues, ensuring effective resolutions for our clients.
• Document client communication and case resolutions for future analysis.
• Conduct continuous monitoring of our supported systems (websites, mobile apps, and online applications) to proactively identify and mitigate potential issues.
• Eager to explore and adopt AI tools to improve quality and efficiency.

Requirements

• Higher Diploma or any related disciplines
• Minimum 2 years of proven experience in customer support or client servicing field, preferably in development vendor(s).
• Excellent communication and interpersonal skills, with the ability to engage effectively with different parties to build rapport and trust.
• Proactive and problem-solving oriented, with a strong focus on delivering exceptional client service.
• Comfortable using AI tools to enhance service quality and work productivity.
• Proficiency in Cantonese and English; additional language skills are a plus.
• Exceptional organizational and planning skills, with the capacity to manage multiple priorities and maintain detailed documentation.
• Candidates with more experience will be considered for more senior positions.
• Fresh graduates will also be considered.

What We Offer

Join us and enjoy:

• Career Growth: We believe in helping our team grow professionally. You will have ample opportunities for career progression in our high-performing team.
• Supportive Culture: Join a workplace where collaboration, innovation, and respect are at the heart of what we do.
• Attractive Benefits: Enjoy performance-based bonuses, medical insurance, generous leave policies (Birthday, Anniversary, and Caring Leave). Plus, don't forget the free good coffee.
• Meaningful Work: Make a real impact by advancing your career and driving our success - empowering diverse industries to help businesses thrive and serve the people who rely on them by using our solutions.

Ready to contribute to our mission and elevate your career? Submit your full resume, along with your salary expectations and availability, through JobsDB. We can't wait to explore the possibilities with you

All applications will be treated in strict confidence and used solely for recruitment purposes. Only shortlisted candidates will be notified for an interview.

Systems Software and Hardware Support:

• Provide hardware and software support to all users, ensuring IT services meet the expectation of the school. Perform configuration, installation, repair, and upgrades of laptops, desktops, and other devices.
• Perform service calls to provide accurate and timely technical support for hardware and software issues, including researching and testing potential solutions, and clearly communicating these to the user.
• Provide direct user support by answering phones, responding to user requests sent via the Helpdesk System, email, or by visiting offices to assist users in person when needed.
• Investigate problems in systems and services and assist with the implementation of agreed remedies and preventive measures including the maintenance of internal and outsourced IT systems and devices.
• Help maintain the VoIP and digital phone service, working with service support provider in troubleshooting and setting up new users.
• Assist AV Technicians during events (which may occur outside regular school hours) and help perform basic troubleshooting of AV equipment, including Apple TVs, LCD Projectors, microphones, sound systems and help maintain AV loaners.

Collaboration and Customer Service:

• Collaborate with other Client Services Team members to research, test, and recommend tools and utilities that may improve or enhance both user experience and team productivity while fostering knowledge sharing across the team
• With the Client Services Team, develop and/or recommend standards and improve procedures for technical initiatives and workflow. Provide ad-hoc user training/demonstration on all standardized software and hardware where necessary.
• Collaborate in a flexible and open manner with other Client Services Team members and campus users, with frequent team collaboration and support, excellent communication, and responsiveness.

Equipment Maintenance, Inventory Control, and Documentation:

• Handle maintenance logistics, work with systems with other support staff and computer vendors.
• Document processes and procedures.
• Capture client information and problem-solving processes such as decisions made, actions involved, and final resolution.
• Maintain a high standard of documentation by thoroughly updating the ticket status in the Helpdesk System, including troubleshooting steps taken, results achieved, recommendations for system improvements, and escalation to supervisor when necessary. Communicate updates to users through all appropriate channels.

Other Duties As Required:

• Take an active role in your own development and work towards gaining industry-recognized certifications in the core products used by HKIS in addition to developing other technical and interpersonal skills.
• Undertake other duties and functions as required that will impact and strengthen the contributions of the department and overall operations of the school.

Education:

• University graduate with a degree in Information Technology preferred
• Apple Certified Associate certification preferred
• Apple Certified Support Professional certification preferred
• Microsoft and/or Google Workspace certification preferred

Experience:

• At least two years of experience supporting Apple and Microsoft products.

• Thorough knowledge of installation, maintenance, repair, and troubleshooting of computing equipment, including:

• Macintosh and Windows computers and operating systems;

• Application software including Google Workspace,Microsoft Office and Microsoft Admin tools;
• Web browsers, such as Chrome, Firefox, Safari, Edge;
• Computer peripherals, including printers, DVD drives, SD cards, and other external drives/devices;
• Computer networks, including wireless connectivity and VPN;
• Virus protection and spyware removal software applications;

• Security and registry configuration changes.

• Experience with a ticketing system for request assignment, tracking, escalation, and reporting.

• Experience with mobile device management (MDM) tools such as JAMF or Microsoft Intune preferred
• Familiar with command-line interfaces and basic scripting in both Windows (PowerShell, Command Prompt) and macOS (Terminal, Bash/Zsh)
• Experience with programming or scripting languages, with Python knowledge preferred
• Familiarity with basic networking commands (ping, ipconfig/ifconfig, nslookup, traceroute)
• Previous experience working in a school environment is preferred.

Required Skills:

• Solid English communication skills, verbal and written. Cantonese and Mandarin are also an advantage
• Excellent customer service orientation and ability to work as a flexible, collaborative, and support team member, while excelling in a fast-paced service environment.
• Ability to work with people of various backgrounds with all levels of technical knowledge
• Ability to work proactively both individually and in a team, with skills to identify potential issues before they escalate Ability to implement appropriate solutions and maintain clear communication with team members and supervisors regarding work progress
• Willing to work with and support our students and learning community
• Required to work outside office hours when needed, especially during busy operational periods
• Ability to handle confidential files and information in a professional manner
• Intellectual flexibility, technical curiosity, and a sense of humor, including the ability to learn independently.

Child Protection Statement:

• At HKIS, each child's welfare is paramount. We act to ensure that our students enjoy the right to be protected from harm and exploitation and have their welfare safeguarded.

Job description

A fast-growing Hong Kong-based international online education company is looking for a client and administration support

Main responsibilities:

• handle and facilitate daily communications with external parties in a timely and pleasant manner

• coordinate meetings, conduct on-boarding of new external relationships

• manage and maintain various schedules on calendar with follow ups

• data entry and database management

• ensure proper filing system is maintained and current

• provide support in overall admin functions

• outreach and liaise with various vendors

• perform ad hoc tasks/projects as assigned

Requirements:

- pleasant, mature and responsible personality

- able to work well in teams

- fluent spoken and written English and good command of Chinese (Cantonese and Mandarin) (Not required, but preferred)

- detail minded

- good judgment and a self starter

- able to prioritize and multi-task

- problem solver

- flexible, proactive, organised and able to work independently

- good understanding of customer's needs and able to communicate effectively

- proficient in basic MS Office functions, working knowledge with other software is a plus

- being flexible with business needs during non-regular work hours

Offer:

- stable employment opportunity with attractive numeration

- opportunity to grow into other roles

- potential to work from home one day a week, subject to project needs

Job Types: Full-time, Permanent

Benefits:

• Employee discount
• Opportunities for promotion

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus

On behalf of an international payments platform we are seeking a junior client support rep (1-3 years experience).

This role does require some technical knowledge in order to provide effective support and help clients navigate the payments portal (a technical test will be part of the interview process) although it is not n IT focused role.

Fresh grads can be considered if you have some technical training / education.

Salary - HKD 21, ,000 per month + quarterly bonuses.

Please note that there will be shift work as the help desk operates 24 / 7.

Role:

• Troubleshoot and resolve customer issues via email, Slack & Skype
• Guide clients through API integrations
• Support technical workflows behind the payments gateway
• Identify bugs and provide product feedback
• Conduct manual QA and third-party interactions

Requirements:

• Valid HK work visa/citizenship (overseas candidates will not be considered)
• Experience in support or customer service
• Strong communication and organizational skills
• Fluent English is required. Mandarin / Thai / Korean would be a bonus but not essential.
• Familiarity with APIs / payment platforms would be useful

Provide professional, effective, knowledgeable, and rapid technical support services in the classrooms and to teachers, students, parents, and support staff as needed by the HKIS community. Triage, resolve and escalate support tickets within agreed timescales using the online Helpdesk System. The goal is to make sure that client support services are maintained to the standards set forth by HKIS. Support services include managing the network environment that consists of network devices, laptops, desktops, and other mobile devices, both Apple and Microsoft systems.

KEY AREAS OF RESPONSIBILITY:

Systems Software and Hardware Support:

• Provide hardware and software support to all users, ensuring IT services meet the expectation of the school. Perform configuration, installation, repair, and upgrades of laptops, desktops, and other devices.
• Perform service calls to provide accurate and timely technical support for hardware and software issues, including researching and testing potential solutions, and clearly communicating these to the user.
• Provide direct user support by answering phones, responding to user requests sent via the Helpdesk System, email, or by visiting offices to assist users in person when needed.
• nvestigate problems in systems and services and assist with the implementation of agreed remedies and preventive measures including the maintenance of internal and outsourced IT systems and devices.
• Help maintain the VoIP and digital phone service, working with service support provider in troubleshooting and setting up new users.
• Assist AV Technicians during events (which may occur outside regular school hours) and help perform basic troubleshooting of AV equipment, including Apple TVs, LCD Projectors, microphones, sound systems and help maintain AV loaners.

Collaboration and Customer Service:

• Collaborate with other Client Services Team members to research, test, and recommend tools and utilities that may improve or enhance both user experience and team productivity while fostering knowledge sharing across the team
• With the Client Services Team, develop and/or recommend standards and improve procedures for technical initiatives and workflow. Provide ad-hoc user training/demonstration on all standardized software and hardware where necessary.
• Collaborate in a flexible and open manner with other Client Services Team members and campus users, with frequent team collaboration and support, excellent communication, and responsiveness.

Equipment Maintenance, Inventory Control, and Documentation:

• Handle maintenance logistics, work with systems with other support staff and computer vendors.
• Document processes and procedures.
• Capture client information and problem-solving processes such as decisions made, actions involved, and final resolution.
• Maintain a high standard of documentation by thoroughly updating the ticket status in the Helpdesk System, including troubleshooting steps taken, results achieved, recommendations for system improvements, and escalation to supervisor when necessary. Communicate updates to users through all appropriate channels.

Other Duties As Required:

• Take an active role in your own development and work towards gaining industry-recognized certifications in the core products used by HKIS in addition to developing other technical and interpersonal skills.
• Undertake other duties and functions as required that will impact and strengthen the contributions of the department and overall operations of the school.

MINIMUM REQUIREMENTS AND QUALIFICATIONS:

Education:

• University graduate with a degree in Information Technology preferred
• Apple Certified Associate certification preferred
• Apple Certified Support Professional certification preferred
• Microsoft and/or Google Workspace certification preferred

Experience:

• At least two years of experience supporting Apple and Microsoft products.
• Thorough knowledge of installation, maintenance, repair, and troubleshooting of computing equipment, including:

o   Macintosh and Windows computers and operating systems;

o   Application software including Google Workspace,Microsoft Office and Microsoft Admin tools;

o   Web browsers, such as Chrome, Firefox, Safari, Edge;

o   Computer peripherals, including printers, DVD drives, SD cards, and other external drives/devices;

o   Computer networks, including wireless connectivity and VPN;

o   Virus protection and spyware removal software applications;

o   Security and registry configuration changes.

• Experience with a ticketing system for request assignment, tracking, escalation, and reporting.
• Experience with mobile device management (MDM) tools such as JAMF or Microsoft Intune preferred
• Familiar with command-line interfaces and basic scripting in both Windows (PowerShell, Command Prompt) and macOS (Terminal, Bash/Zsh)
• Experience with programming or scripting languages, with Python knowledge preferred
• Familiarity with basic networking commands (ping, ipconfig/ifconfig, nslookup, traceroute)
• Previous experience working in a school environment is preferred.

Required Skills:

• Solid English communication skills, verbal and written. Cantonese and Mandarin are also an advantage
• Excellent customer service orientation and ability to work as a flexible, collaborative, and support team member, while excelling in a fast-paced service environment.
• Ability to work with people of various backgrounds with all levels of technical knowledge
• Ability to work proactively both individually and in a team, with skills to identify potential issues before they escalate Ability to implement appropriate solutions and maintain clear communication with team members and supervisors regarding work progress
• Willing to work with and support our students and learning community
• Required to work outside office hours when needed, especially during busy operational periods
• Ability to handle confidential files and information in a professional manner
• Intellectual flexibility, technical curiosity, and a sense of humor, including the ability to learn independently.

Child Protection Statement:

• At HKIS, each child's welfare is paramount. We act to ensure that our students enjoy the right to be protected from harm and exploitation and have their welfare safeguarded.

We invite you to learn more about our school and discover for yourself career opportunities in our remarkable HKIS community at

Interested candidates please forward your updated resume together with a cover letter and references to

We look forward to hearing from you

Background
We are seeking a Client Support Specialist to join us. This role requires an individual who excels in communication, client servicing, and problem-solving. The ideal candidate will act as the primary liaison between the company and our clients to provide excellent services. Customer support and troubleshooting with a high level of professionalism and a customer-centric mindset.

• Provide prompt and professional 1st level support to clients, addressing their inquiries and resolving simple issues efficiently to ensure high levels of client satisfaction.
• Escalate and collaborate with 2nd level technical teams on complex issues, ensuring effective resolutions for our clients.
• Document client communication and case resolutions for future analysis.
• Conduct continuous monitoring of our supported systems (websites, mobile apps, and online applications) to proactively identify and mitigate potential issues.
• Eager to explore and adopt AI tools to improve quality and efficiency.

Requirements

• Higher Diploma or any related disciplines
• Minimum 2 years of proven experience in customer support or client servicing field, preferably in development vendor(s).
• Excellent communication and interpersonal skills, with the ability to engage effectively with different parties to build rapport and trust.
• Proactive and problem-solving oriented, with a strong focus on delivering exceptional client service.
• Comfortable using AI tools to enhance service quality and work productivity.
• Proficiency in Cantonese and English; additional language skills are a plus.
• Exceptional organizational and planning skills, with the capacity to manage multiple priorities and maintain detailed documentation.
• Fresh graduates will also be considered.

What We Offer
Join us and enjoy:

• Career Growth: We believe in helping our team grow professionally. You will have ample opportunities for career progression in our high-performing team.
• Supportive Culture: Join a workplace where collaboration, innovation, and respect are at the heart of what we do.
• Attractive Benefits: Enjoy performance-based bonuses, medical insurance, generous leave policies (Birthday, Anniversary, and Caring Leave). Plus, don't forget the free good coffee.
• Meaningful Work: Make a real impact by advancing your career and driving our success - empowering diverse industries to help businesses thrive and serve the people who rely on them by using our solutions.

Ready to contribute to our mission and elevate your career? Submit your full resume, along with your salary expectations and availability. We can't wait to explore the possibilities with you

All applications will be treated in strict confidence and used solely for recruitment purposes. Only shortlisted candidates will be notified for an interview.

Overview

Join to apply for the QA Testing & Client Support for SaaS role at Frontline Data Solutions .

Frontline Data Solutions provides web-based environmental, health, and safety software to leading chemical, oil & gas, and manufacturing companies. Frontline is a fully distributed organization, and all roles, including this one, can be performed from any location within the United States. Frontline combines the fast-paced, entrepreneurial environment of a start-up software company with the stability and reputation of a 26-year history serving blue-chip industrial customers.

$23,000.00/yr - $26,000.00/yr

• Be a critical member of the Engineering team as a mid-level QA Testing & Client Support Specialist.
• Become an expert in several web-based software products.
• Perform Quality Assurance (QA) testing on bug fixes and feature releases.
• Document QA test findings and communicate with software developers.
• Support existing customers over the phone and email on technical issues.
• Maintain and update documentation in the online help system.

• MANDATORY: Experience with automated testing, especially with Microsoft Playwright.
• Bachelor’s Degree or equivalent.
• 3+ years’ experience in providing client support for a technical product, preferably enterprise software.
• Experience supporting third-party enterprise software (NOT general IT help desk support).
• Experience writing manual test cases, Experience writing automated test cases (MANDATORY).
• Strong verbal and written communication skills.

• Experience with Azure DevOps.

• Work within a company with a solid track record of success.
• Excellent career development opportunities.
• Attractive salary & benefits.

• Mid-Senior level

• Full-time

• Quality Assurance

• Software Development and Information Services

Referrals increase your chances of interviewing at Frontline Data Solutions by 2x.

Get notified about new Quality Assurance Support jobs in Hong Kong SAR .

Join to apply for the QA Testing & Client Support for SaaS role at Frontline Data Solutions .

Frontline Data Solutions provides web-based environmental, health, and safety software to leading chemical, oil & gas, and manufacturing companies. Frontline is a fully distributed organization, and all roles, including this one, can be performed from any location within the United States. Frontline combines the fast-paced, entrepreneurial environment of a start-up software company with the stability and reputation of a 26-year history serving blue-chip industrial customers.

$23,000.00/yr - $26,000.00/yr

• Be a critical member of the Engineering team as a mid-level QA Testing & Client Support Specialist.
• Become an expert in several web-based software products.
• Perform Quality Assurance (QA) testing on bug fixes and feature releases.
• Document QA test findings and communicate with software developers.
• Support existing customers over the phone and email on technical issues.
• Maintain and update documentation in the online help system.

• MANDATORY: Experience with automated testing, especially with Microsoft Playwright.
• Bachelor’s Degree or equivalent.
• 3+ years’ experience in providing client support for a technical product, preferably enterprise software.
• Experience supporting third-party enterprise software (NOT general IT help desk support).
• Experience writing manual test cases, Experience writing automated test cases (MANDATORY).
• Strong verbal and written communication skills.

• Experience with Azure DevOps.

• Work within a company with a solid track record of success.
• Excellent career development opportunities.
• Attractive salary & benefits.

• Mid-Senior level

• Full-time

• Quality Assurance

• Software Development and Information Services

Referrals increase your chances of interviewing at Frontline Data Solutions by 2x.

Get notified about new Quality Assurance Support jobs in Hong Kong SAR .